SOP Station House Management by Kerala Police

13
POLICE JOB – A PROFESSIONAL
JOB
13.1 Define profession
The Merriam Webster dictionary
defines profession as
the conduct, aims or/qualities
that characterize or mark a
profession or a professional
person and it defines profession
as a calling requiring specialized
knowledge and often
long and intensive academic
preparation.
13.2 Key Qualities
for law
enforcement
professionals
Key qualities include Honesty,
Integrity and Ethics.Law enforcement
personal must commit
to certain principles and
values and use them to guide
their actions. It also included
communication skills, empathy,
kindness, open mindedness
and respect for diversity.
Decision making skill and collaboration
including continuous
learning and improving.
13.3 Characteristics
of professionalism
in Police
13.3.1 A Neat Appearance
Look sharp and organized:
Iron your clothes, polish your
shoes, and practice good hygiene
and grooming.
b. Proper Demeanor (in
Person and Online) Be polite
and well-spoken all the time.
Whether you’re speaking with
complainant, accused, superiors,
or co-workers, keep calm
and be tactful, even in tense
situations.
13.3.2 Reliable
• Get your work done on
time.
• Respond to requests
promptly and follow-through
with promises in timely fashion.
• Set benchmarks and
meet them to demonstrate reliability.
13.3.3 Competent
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• Express confidence but not
attitude.
• Become an expert in
your field: continue your education
update your knowledge
in IPC, CrPC and other Special
and other local laws. Remain
teachable. Knowledge is
power.
13.3.4 Communicator
• Compose your letters and
emails to be brief and to the
point. Make sure you have
a professional signature and
email address.
• Keep your tone polite
and formal.
13.3.5 Good Phone
Etiquette
• Identify yourself with your
warm wish Namaskaram full
name, and designation when
placing and/or answering a
call. • Do not dominate the
conversation; listen intently
and process what the other
person is saying. Do not use
slang terms and mind your
tone of voice. Smile while you
talk: The caller may not see
it but they can hear it in your
voice.
13.3.6 Poised
• Maintain your composure
even when facing a difficult
situation. If a complainant