SOP Station House Management by Kerala Police

120 12. CODE OF CONDUCT
those of others.
12.10 Courteous
The Police should always be
courteous and well-mannered,
they should be dependable
and impartial; they
should possess dignity and
courage; and should cultivate
character and the trust of the
people.
12.11 Integrity
Integrity of the highest
order is the fundamental
basis of the prestige of Police.
Recognizing this, Police
must keep their private lives
scrupulously clean, develop
self-restraint and be truthful
and honest in thought and
deed, in both personal and official
life so that the public
may regard them exemplary
citizens.
12.12 Discipline
The Police should recognize
that their full utility to the
State is best ensured only by
maintaining a high standard
of discipline, faithful performance
of duties in accordance
with law and implicit
obedience to the lawful directions
of commanding ranks
and absolute loyalty to the
force and by keeping themselves
in a state of constant
training and preparedness.
12.13 Rise above
Personal
Prejudices
As members of a secular,
democratic state, Police
should strive continually to
rise above personal prejudices
and promote harmony
and the spirit of common
brotherhood amongst all the
people of India transcending
religious, linguistic and
regional or sectional diversities
and to renounce practices
derogatory to the dignity
of women and disadvantaged
segments of the society.
12.14 Teamwork
Build a team and not
cliques or groups If the staff
perceives that you have your
own favourites and you take
them into confidence, it demotivates
others. Police work
is basically a team work.
The leader should promote a
cohesive team and not divide
the members based upon caste
or communal or other considerations.Trust
begets trust
12.15 Brief, Debrief
Briefing, De-briefing
Knowledge of what is happening
around him and feeling
of his being taken into
confidence enhances the employee’s
motivation. Briefing
the Police station staff, at
periodical intervals as to the
crime and law and order situation
in the Police Station
limits and in the surrounding
areas, the policy guidelines
or instructions of the superiors,
the general developments
concerning the Police function
and also ascertaining the
reaction or suggestions from
the subordinates would help
in enhancing their self-esteem
and self-respect leading to
better motivation.
12.16 Criticise
in private,
Praise in
Public
The golden rules is Criticise
if you must, in private,
Praise, if deserved, in public.
If anybody is not up
to the expectations, is malingering
or has committed mistakes,
do not shout at him
or reprimand him in public or
in front of his colleagues. If
you do, it completely alienates
him from you and the
job. If you could not condone
the lapse, you call him
separately when you are alone
and tell him frankly, what you
feel about the lapse. On the
other hand, when somebody
does good work or something,
which deserves praise, do it in
public so that as many people
as possible know about
it. This will not only further
motivate that person, it may
even prompt others to do better.
Also, remember Criticise
the behaviour and not
the person.