May 2022 Debtfree DebtBusters Special Edition
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IMPROVING THE CONSUMER EXPERIENCE<br />
A BIG IMPROVEMENT FOR<br />
DC’S TOO<br />
Debt Counsellors were also happy,<br />
rather than thousands of clients,<br />
each sending the proof of payments<br />
each month, the PDA does the<br />
record keeping.<br />
Rather than paying fees for client<br />
management and workflow software, the<br />
PDAs helped make these available to Debt<br />
Counsellors. They also helped create easy-touse<br />
calculators, which can work out payments<br />
and interest charges, years in advance.<br />
Benay Sager of the National Debt Counsellors<br />
Association says that: “PDAs are an integral<br />
part of the debt counselling industry and<br />
one of the primary reasons why the industry<br />
has grown over the years. They serve a vital<br />
function of safe, secure, accurate and fast<br />
collection and distribution of consumer<br />
funds. We cannot see how the industry would<br />
function without participation and investment<br />
from the PDAs”.
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