May 2022 Debtfree DebtBusters Special Edition
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IMPROVING THE CONSUMER EXPERIENCE<br />
A BIG IMPROVEMENT FOR<br />
CONSUMERS<br />
One change, however, did make a<br />
big impact and helped consumers<br />
significantly.<br />
Consumers who have, for years, struggled to<br />
consistently repay all their credit providers<br />
the right amount, at the right time, can find<br />
managing all their new obligations under debt<br />
review tricky. Even one late payment or the<br />
wrong reference can derail years of progress<br />
under debt review. It is scary.<br />
This is why, when Payment Distribution<br />
Agents (PDAs) were formally included into the<br />
Credit Act consumers finally saw a dramatic<br />
improvement in their debt review experience.<br />
Rather than have to manage 5, 10 or 15<br />
different debt repayments to different credit<br />
provider’s in different amounts, and to all<br />
new account numbers, with new reference<br />
numbers, consumer could now have one<br />
payment that was sent to the PDA and the<br />
PDA would do all the hard work.
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