New Royal London Hospital Guide for Primary Care Clinicians

New Royal London Hospital
Guide for Primary Care Clinicians
A guide to the services moving to the
new Royal London Hospital
Bringing excellence to life
www.bartsandthelondon.nhs.uk Barts and The London NHS Trust
1

Bringing excellence to life
Contents
Introduction 3
Section 1 Benefi ts of the new hospital for patients and staff 4
Section 2 Moving into the new hospital 6
Section 3 Services in the new hospital 8
Section 4 Making referrals to the new hospital 12
Section 5 The essentials about the new hospital 15
Main telephone numbers and maps 18
How to fi nd out more
For further information about the new
hospitals programme, please visit
www.bartsandthelondon.nhs.uk/
newhospitals or contact newhospitals@
bartsandthelondon.nhs.uk
For GPs and other clinicians
considering referring urgent and
non-urgent patients to Barts and
The London NHS Trust, but who
require advice before doing so,
there is a range of contact options
available. These can be found
on the Trust’s website at
www.bartsandthelondon.nhs.uk/
for-clinicians/how-to-contact-us/
GP Hotline (emergency admissions
and advice only): 020 7377 7461
For GPs having diffi culties accessing
our services, please contact the
Appointment Issues Resolution
Service (AIRS) dedicated helpline for
GPs on 020 7377 7074.
Published by the Communications Department,
Barts and The London NHS Trust, 9 Prescot Street,
London, E1 8PR, tel 020 7480 4876. November 2011
2 Barts and The London NHS Trust Guide for Primary Care Clinicians

Introduction
Welcome to the new Royal London Hospital, developed as part of
the new hospitals programme to replace many of our existing ageing
buildings with state-of-the-art healthcare facilities. The new hospital
is home to a range of specialist centres including London’s leading
trauma and emergency care centre, one of Europe’s largest renal
services and a dedicated Women’s Centre and Children’s Hospital.
We have already opened one of Europe’s most advanced cancer
centres at Barts in March 2010. The second phase at Barts will be a
cardiac centre of excellence, due for completion in 2014.
Over a three-month period – from 6 December 2011 until
28 February 2012 – 110 wards and departments and more than
3,000 staff members will relocate into the new hospital from
buildings across The Royal London and Barts.
The opening of the new hospital will transform the experience of
patients, staff and visitors, with outstanding new facilities and an
exceptional environment for the delivery of patient care.
How to use this guide
This guide has been produced to familiarise
you with the new Royal London Hospital
and help you respond to any questions you
may receive from your patients. It contains
details about the move into the new
hospital, key services in the new building,
making referrals into the new hospital and
essential information you need to know
about the new building.
Please browse through this guide and keep
it handy for future reference.
If you need extra copies, please
email your request to the New
Hospitals Communications Team at
newhospitals@bartsandthelondon.
nhs.uk
A pdf of the guide can be
downloaded from the Trust website
at www.bartsandthelondon.nhs.uk/
for-clinicians
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Bringing excellence to life
Section 1
Benefits of the new hospital for
patients and staff
The new hospital will transform
the experience of our patients
and the working environment
for staff. The substantial benefits
include:
Improved privacy and dignity – all
accommodation will be single-sex, with
40% provided in single rooms. These single
rooms will ensure patients with particular
needs, including those at highest risk of
infection, are treated appropriately.
Personalised care – with bed-side patient
entertainment, day rooms, enhanced
washing facilities, en-suite provision, and
local temperature control, the new spaces
will provide the best environment to offer
high standards of compassion and care. The
site will benefit from multi-faith facilities in
the heart of the hospital and there will be
a restaurant on the fifth floor, with a varied
menu to cater for a range of diets.
Multidisciplinary working through the
co-location of services – the hospital’s
layout will help teams to work together to
provide the best patient care.
Improving care pathways and
patient experience
Through new ways of working across
teams and services, we aim to develop
more integrated care pathways and
improve patient experience.
Consistently screening all incoming
patients
We want to make best use of patients’ first
few hours in hospital. During this initial
period, this means, for example, carrying
out a number of essential assessments
consistently for all patients – including
nutritional, VTE and MRSA screening,
identifying diabetic risk, and involving
specialist teams as appropriate, such as our
new GP-led homeless people’s service.
Improving theatre management to
avoid cancellations
We must ensure that no operations are
cancelled unnecessarily on the day of
surgery. This will be achieved through
a number of measures – including:
ensuring our beds are available; staggering
the arrival times of elective patients,
reorganising our timetable to decompress
multiple calls on HDU admission on the
same day, relocating pre-assessment to
Outpatients so that that process can begin
4 Barts and The London NHS Trust Guide for Primary Care Clinicians

at the time people are listed for surgery;
and by completing part one consent before
the day of major surgery.
Reducing the length of stay
We want to lower risk for patients, by
shortening their length of stay, without
increasing readmission rates. This will be
achieved in a number of ways – including:
By moving to nurse-led discharge for all
elective work and named emergency
procedures, we can shift the timing of
discharges to the morning.
Using the investment in consultant-
delivered emergency care, ward rounds
and cross-team board rounds, we can
get decisions expedited.
By meeting our minimum standard of no
more than 48 hours’ wait for emergency
surgery that is not life threatening, we
will reduce pre-operative waits.
By substituting day care for both elective
and emergency patients, we can make
the most of the Ambulatory Care and
Diagnosis (ACAD) unit.
Integrating services for elderly
patients
We want to meet the needs of older
people using our hospital, by using our
two designated elderly wards effectively
and making sure all specialties support our
newly enlarged elderly patients’ medical
team. This means patients’ acute phase of
care will be provided at The Royal London
and their longer-term rehabilitation at Mile
End. With the designated therapy input
to the unit, which began in the summer,
we can improve outcomes and support
community care.
More effectively managing critical
care patients
We want to make best use of the huge
investment in critical care made by
commissioners. In the new hospital, we will
have an integrated HDU and ITU unit, with
44 beds from April 2012, and a support
programme for level 1 beds through the
Critical Care Outreach Team (CCOT),
and level 1a and out-posted level 2 beds
through the enlarged intensivist team. This
will help us to manage acutely ill patients,
as well as ensuring that patients stepping
down from level 3 beds, or up from resus,
can do so rapidly within hours.
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Bringing excellence to life
Section 2
Moving into the new hospital
The moves into the new building will take place between December
2011 and February 2012, and patients will begin to use the new
building as services move over. The new hospital will be fully
open on 1 March 2012, after all services have moved to their new
locations, and a range of events is planned during this month.
Moving patients
Patients will be transferred via a temporary
bridge which runs through the ITU on the
third fl oor of Holland Wing. This connects
the hospital with the third fl oor of the
new building.
Further changes to The Royal London
site – 2012 - 2014
At the end of January 2012, Alex Wing
will be handed over to Skanska, our
construction partners, to be refurbished
and then reopened as the new Dental
Hospital in 2014. Holland Wing,
East Wing, Garden House, David Hughes
and Fielden House will all be demolished.
Front Block will not be used and we will
protect the building while the estate and
commercial strategy of the Trust is further
developed. To do that, the majority of the
older parts of the hospital will be secured
and wrapped within a hoarding to protect
the buildings.
A map showing the changes to The
Royal London site between 2012-
2014 is shown on page 23.
6 Barts and The London NHS Trust Guide for Primary Care Clinicians

Main moves into the new building at The Royal London
December 2011 January 2012 February 2012 March 2012
Early to mid Dec
Majority of Imaging
Endoscopy
Adult Critical Care
Unit (ACCU)
Acute Admissions
Unit (AAU)
Adult wards for
Elderly Care &
Elective Orthopaedics
Mid Dec
London’s Air
Ambulance; A&E
Emergency
Department and
Urgent Care Centre
open on 14 Dec
Majority of medical
wards
Fracture Clinic
Outpatient imaging
Stroke Unit
Adult Theatres
(phased transfer)
Late Dec
Surgical Admissions
Unit (SAU)
Neurosciences inc
OMFS, ENT, Head &
Neck Cancer
Urology will
temporarily move
from Barts to
Milward ward at RLH
Early Jan
The new ring-fenced
elective facility for
short-stay surgery
(ACAD) opens on 9
January.
Outpatient services:
Ophthalmology
(from both Barts
and RLH)
Dermatology
Neurophysiology
Cardiac
Investigations Unit
Lung Function
(Adult)
Haematology Day
Unit
Mid Feb
Therapy Services
Surgical wards
including Vascular,
GI, HPB,
Orthopaedic,
Plastics & Trauma
Mid to late Feb
All women’s and
children’s services move
into dedicated facilities
across three floors.
Women’s services
include:
Obstetrics
Gynaecology inc
EGU
Antenatal
Labour and
Maternity
Wards and theatres
Children’s services
include:
Outpatients
Day care
Neonatal
Wards and theatres
Paediatric Critical
Care Unit (PCCU)
Renal and Urology
come together on the
ninth floor.
1 March
New building at The
Royal London opens.
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Bringing excellence to life
Section 3
Services in the new hospital
The move into the new hospital means that many clinical teams and
departments are brought together for the first time, providing more
integrated patient services.
The hospital contains 727 inpatient
beds and 23 theatres, which will be split
between specialist and general use. It also
provides room for us to expand in the
longer term into the space on floors 14 and
15, which are currently unallocated. Key
services in the new building include:
A&E Emergency Department and
Urgent Care Centre – ground floor
Located on the ground floor, the Emergency
Department, for children and adults, is
three times bigger than the Accident and
Emergency Department in the old hospital,
with a full range of services dedicated to the
care of emergency and trauma patients. This
includes lifts linking it directly to the helipad
for London’s Air Ambulance.
The department is equipped with a
dedicated imaging facility which includes
three x-ray rooms, an ultrasound suite and
two state-of-the-art CT scanners. This is in
addition to the main imaging departments
on the first and second floor.
Opening hours:
24 hours / 7 days a week
The Urgent Care Centre is part of the A&E
Emergency Department. Open seven days
a week, 12noon -10pm, the centre will see
patients with minor injuries and illnesses,
after assessment within A&E. This assessment
will be by a GP, Emergency Nurse Practitioner,
or hospital doctor. Prior to this, patients will
be assessed to see whether their care is more
appropriately provided by their local GP.
Physiotherapy and dressing clinic services
previously provided by the Whitechapel
Walk-in Centre, will be provided through
the Trust’s community health services.
The GP out of hours service will also be
based in the Urgent Care Centre and will
be by appointment only. After liaising with
the relevant on-call team, local GPs and
out of hours doctors can direct patients to
the Acute Admissions Unit (formerly the
Medical Admissions Unit), the Paediatric
Assessment Unit (PAU) and the Surgical
Assessment Unit (SAU).
Community walk-in clinics are available at:
The Barkantine Practice
121 Westferry Road
London E14 8JH
St Andrews Health Centre
1-3 Birchdown House
Devons Road, Bow
London E3 3NS
The Trust’s Minor Injuries Unit at Barts
Hospital is unaffected by these changes.
The Whitechapel Walk-in Centre building
will close on 14 December 2011.
Acute Admissions Unit (AAU)
– eleventh floor
Previously the Medical Admissions Unit,
the AAU is a 48-hour short stay medical
unit that accepts direct medical referrals
from GPs and medically referred patients
8 Barts and The London NHS Trust Guide for Primary Care Clinicians

from the Emergency Department. The unit
consists of 78 beds to include eight GP
assessment spaces and eight Level 1a beds.
Adult Critical Care Unit (ACCU)
– fourth floor
Adult critical care services are co-located on
the fourth floor (4E and 4F). In total, from
April 2012, we will have 44 beds across our
intensive care and high dependency units.
Ambulatory Care and Diagnosis
(ACAD) unit – third floor
The Ambulatory Care and Diagnosis (ACAD)
unit is a short-stay unit located on the third
floor for elective surgical day case patients
and those needing admission for up to 48
hours. The provision of the dedicated ACAD
is an important part of the Trust’s strategy
for treating patients in separate areas based
on acuity and length of stay.
Children’s Hospital
– sixth, seventh and eighth floors
The Children’s Hospital is co-located
with the Women’s Centre on the sixth,
seventh and eighth floors. The hospital
brings together all children’s outpatient
and inpatient activity (including theatres)
allowing us to separate children from the
general hospital population.
All of the wards have spaces for parents
to stay on bed settees. The hospital also
features a children’s garden and a play area.
Imaging
– first and second floors
Imaging is located on the first and
second floors, with a dedicated area for
outpatients (on the second floor) and a
separate children’s area.
Outpatient services – second floor
and other floors for specialist
outpatients services
Most outpatient services in the new
hospital are located on the second floor,
with a number of specialist outpatient
departments on other floors in the new
building – as shown in the table below:
Service Floor
Antenatal 8
Dermatology 2
Dexa scan 2
ENT 3
Endoscopy 3
Fracture clinic 2
Gynaecology including
Emergency Gynaecology Unit
(EGU)
8
Haemodialysis and dialysis 9
Imaging 2
Maternal and foetal assessment 8
Medical photography 2
Neurophysiology 2
Ophthalmology 0
Paediatrics 6 and 7
Renal and Urology 9
Therapies 2
Urology 9
Other Royal London outpatient services
remain in the existing Outpatients
Department on Stepney Way. See page 11
for a list of those not moving.
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Bringing excellence to life
Renal and Urology – ninth floor
The renal and urology service is located on
the ninth floor.
The service – one of the biggest in Europe
– includes:
Haemodialysis centre, with 70 dialysis
stations
Outpatient department for both renal
and urology
Two inpatient renal and urology wards
(9E and 9F).
Theatres – fourth and sixth floors
Located across the fourth and sixth floors
there will be 23 theatres, including 11
general theatres and dedicated obstetric
and paediatric theatres.
Therapy services – eleventh floor
(adult inpatients), second floor
(adult outpatients) and seventh floor
(children’s)
Inpatient adult therapy services are located
on the eleventh floor. The service includes
dietitians, speech and language therapists,
physiotherapists and occupational
therapists. Outpatient therapies are located
on the second floor.
The children’s therapy team is based on
the seventh floor, within the Children’s
Hospital, and sees both inpatients and
outpatients.
Wards (adult inpatient) – floors 10-14
Most adult inpatient wards are located on
floors 10-14 in the new building – with the
exception of the renal and urology wards,
which are on the ninth floor.
Opening hours:
Most wards are open to visitors from
3pm - 4.30pm and from 7pm - 8.30pm.
In special circumstances, visitors may be
admitted at additional times.
Women’s Centre
– sixth and eighth floors
The Women’s Centre is located on the
sixth and eighth floors. The centre includes
gynaecology, maternity and obstetric services
(including theatres). The centre allows these
specialist women’s services to be separated
from the general hospital population.
Maternity
Outpatient and inpatient maternity
services are located in the Women’s
Centre, including the outpatients clinic and
maternity and labour wards (6E and 6F).
These wards have been designed to provide
a spacious, homely environment. There is
one fixed birthing pool and a number of
mobile pools for water births.
Patient support services in the
new building
Patient Advice and Liaison Service (PALS)
PALS will be moving to the second
floor from January 2012. It offers a free
confidential service for patients, their
families and carers. This includes providing
information and advice about NHS services,
helping to deal with concerns around the
services the hospital provides and ensuring
feedback is used to improve Trust services.
For more information, please contact
PALS on Pals@bartsandthelondon.
nhs.uk
10 Barts and The London NHS Trust Guide for Primary Care Clinicians

Additional patient support services – including
the bereavement office and a multi-faith
centre – are also available on the second floor.
Clinical services located in other
buildings at The Royal London
Ambrose King Sexual Health Centre
and Grahame Hayton Unit
The Ambrose King Sexual Health Centre
and Grahame Hayton Unit will remain in
their current location, behind the existing
Outpatients Department on Stepney Way.
From December 2011, access to the
Ambrose King Centre will be via Mount
Terrace (accessed from New Road). Access
to the Grahame Hayton Unit will be via the
existing Outpatients Department (entrance
on Stepney Way).
Dental Hospital
The Dental Hospital, located on New Road,
will continue to provide dental services for
The Royal London.
Opening hours:
Monday to Friday: 8.30am - 4pm
The Out of Hours Urgent Dental Care
Service will be moving to the Dental
Institute, entrance via Newark Street.
Opening hours:
Monday to Friday: 7pm - 11.45pm
Weekends: 8am - 5.15pm
Bank Holidays: 8am - 2.30pm and
4pm - 10.30pm
Dental services will move to Alex Wing in
2014 once it has been refurbished.
Outpatient clinics
Many adult outpatient clinics will remain in
the existing Outpatients Department
on Stepney Way. Some further clinics will
relocate there from Barts in spring 2012.
They include:
Medical Outpatient Clinics
Cardiology
Diabetes
Dietetics
Epilepsy
Gastroenterology
Lipid
Liver
Multiple Sclerosis
Neuro vascular
Neurology
Neurosurgery
Palliative Care Team
Pharmacist
Psychiatry
Surgical Outpatient Clinics
Cardiology
Colo-rectal Surgery
Diabetic Foot
General Surgery
Hepatobilary (HPB)
Joint Cancer
Neurology
Neurosurgery
Plastics
Vascular
Key contact details for the existing
Outpatients Department are
provided on page 21.
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Bringing excellence to life
Section 4
Making referrals to the new hospital
Depending on the urgency, and in some cases the specialty, there
are different routes in which patients can be referred. The preferred
method for referring patients is Choose and Book.
Choose and book
The process for referrals via choose and
book will remain the same but please
ensure you check the service name of
clinics for those being discontinued in their
current location. These will have the prefix
#donotuse#.
Paper referrals
GPs can submit paper referrals, addressed
either to a specific consultant, or ‘any’
consultant, at Barts and The London NHS
Trust. These can either be posted or faxed
to us. The majority of referrals should be
sent to the Trust’s ‘Central Appointments
Office’, but there are some exceptions
(listed right).
Written referrals
Central Appointments Office
Barts and The London NHS Trust
1st Floor
9 Prescot Street
London
E1 8PR
Tel: 020 7767 3200
Fax: 020 7480 4751
Cancer referrals are unaffected and
will continue to be dealt with by the
Central Appointments Office (CAO).
Exceptions
For the following ‘exception’ services,
referrals should be sent direct to the
service, as currently. For any exception
services that are moving to the new
building, the move date and new address
are supplied here.
Anticoagulation Team
From 16 January 2012, referrals should be
sent to:
Anticoagulation Team
Haematology Day Unit
Ground Floor
Main Building
The Royal London Hospital
Whitechapel
London, E1 1BB
Fax: 020 359 41859
NB: Please send a print-out from EMIS
(primary care system) covering current
medication and PMH.
Cardiothoracic Surgery – no change to
contact details
Dietetics – no change to contact details
12 Barts and The London NHS Trust Guide for Primary Care Clinicians

Haemophilia Team
From 16 January 2012, referrals should be
sent to:
Haemophilia Team
Haematology Day Unit
Ground Floor
Main Building
The Royal London Hospital
Whitechapel
London, E1 1BB
Fax: 020 359 41859
NB: Please send a print-out from EMIS
(primary care system) covering current
medication and PMH.
Immunology – no change to contact
details
ITP – no change to contact details
Maternity/Obstetrics
From 22 February 2012, referrals should be
sent to:
The Antenatal Clinic
Eighth Floor
Main Building
The Royal London Hospital
Whitechapel
London, E1 1BB
Fax: 020 359 42574
Sickle Cell and Thalassaemia/
Haemoglobinopathies – no change to
contact details
Speech and Language Therapy
From 9 January 2012, referrals should be
sent to:
Speech and Language Therapy
Second Floor
Main Building
The Royal London Hospital
Whitechapel
London, E1 1BB
Fax: 020 359 43212
Please note that this is for acute referrals
only and is not the route for Community
Paediatrics.
Tuberculosis – no change to contact details
Updating contact details
Please ensure you replace the old contact
details in your phones, fax machines,
computers and other places where they are
stored with the new ones.
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13

Bringing excellence to life
Supporting patients who have
appointments in the new hospital
The Trust’s Central Appointments team is
sending letters and site maps to patients
who have appointments booked after
their service moves into the new hospital,
informing them of the new location of
their appointment in the new building.
Patient information leafl ets will be
updated with the new contact details and
locations of services.
Signage has been provided to help patients
fi nd their way around the hospital and
maps will be available at each reception
desk. In addition, volunteers will be
available to help patients around the
hospital during the moving period.
Key messages for your patients
Your help is appreciated in supporting
patients who will be attending
appointments in the new hospital. Patients
should be advised as follows:
To carefully check their appointment
letter for the location of their
appointment – their service may have
moved into the new hospital – located
next to the existing Royal London.
It is a good idea to allow extra time to
reach their appointment.
The move into the new hospital will not
change the clinical team who will be
managing their care.
Signage, staff and volunteers will be on
hand to help them to find their way to
their appointment in the new building.
Whitechapel Walk-in
Centre closure
Whitechapel Walk-in Centre will close on
14 December 2011 and will not be
relocated to the new hospital. Physiotherapy
and dressing clinic services previously
provided by the Whitechapel Walk-in
Centre, will be provided through the Trust’s
community health services. Please ensure
that all staff in your practice are aware of
the closure and that they should no longer
be directing patients to the walk-in centre
from 14 December 2011.
Urgent care of patients will continue in
the new A&E Emergency Department and
Urgent Care Centre, as outlined on page 8.
14 Barts and The London NHS Trust Guide for Primary Care Clinicians

Section 5
The essentials about the new hospital
The new hospital has been carefully designed to best manage
patient, visitor and staff foot traffic. There is extensive signage
throughout the building to help people to find their way around.
However, the new environment may be confusing for many of our
patients and visitors on their first visit. Volunteers and additional
support staff, in addition to our receptionists, will be on hand to
assist patients and visitors to find their way.
Access
Public access points
There are several public entrances to the
new building including:
Stepney Way – pedestrian and vehicle
access (main drop-off point for patients
arriving by car and taxi).
Whitechapel Road/East Mount Street
– pedestrian access only
A&E entrance off the north end of
Milward Street – pedestrian access for
A&E only
The two South Tower clinic
entrances:
Ophthalmology Clinic
Haematology Day Unit and access to
Outpatients on the first and second
floors via lift core six
Ambulance access point
The ambulance entrance is located near
the A&E entrance on the north end of
Milward Street.
Receptions – 24/7 access
The receptions at the Stepney Way entrance
and Whitechapel Road entrance to the
old building are staffed 24 hours a day,
seven days a week. The reception at the
Whitechapel Road entrance will close in
March 2012.
Transport and parking
Metered car parking close to The
Royal London
There is very limited metered parking
available around The Royal London.
However, meters can be found on the
following streets located to the rear of the
hospital:
Turner Street
Ashfield Street
Varden Street
Cavell Street
Cycle access and parking
The Royal London is serviced by Bicycle
Superhighway Route CS2, which runs
from Bow to Aldgate, taking in the
Whitechapel Road.
Cycle parking facilities are available around
the hospital.
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15

Bringing excellence to life
Non-emergency patient transport
(NEPT)
Patients being brought to the hospital by
non-emergency patient transport (NEPT)
will be dropped off at the Whitechapel
Road/East Mount Street entrance of the
new building.
Patients being collected by NEPT will be
picked up at the Stepney Way entrance
(close to the new departure lounge which is
located inside the entrance).
Opening hours:
Monday to Friday, 8.30am – 5.30pm
Tel: 020 346 55121
Fax: 020 7377 7435 (bookings/
cancellations)
Temporary bus service
A temporary bus service is being provided
to transport any patients who misread
their appointment letter and arrive at Barts
when their service has moved to The Royal
London. Details are provided on posters
and signage around the Barts site.
New contact details –
address, telephone and fax
Hospital address
The hospital address remains the same as
before:
The Royal London Hospital,
Barts and The London NHS Trust,
Whitechapel Road,
Whitechapel,
London
E1 1BB
Ward names
Wards in the new hospital are identified
using an alpha-numeric system, based on
the floor (number) and tower (letter) in
which they are located – as follows:
Wards A and B – North Tower
Wards C and D – Central Tower
Wards E and F – South Tower
For example, Ward 12C is located on the
12th floor in the Central Tower. This is
designed to make it easier for people to
find their way around the building.
Ward and clinic addresses
Clinic and ward addresses in the new
hospital will follow the following format:
Ward or clinic name (eg 14F)
xxth Floor
Main Building
The Royal London Hospital
Whitechapel Road
Whitechapel
London
E1 1BB
16 Barts and The London NHS Trust Guide for Primary Care Clinicians

Telephone numbers
The main hospital number (the
Switchboard) will not change –
020 7377 7000.
All wards and departments in the building
will have new telephone numbers that
follow the following format:
020 359 4xxxx. These numbers can be
dialled directly by external callers without
needing to go through the Switchboard.
A main number is allocated to each ward
and department, as listed on pages 18-21.
If you are unsure of the number of the
department or ward you require, please
contact the Switchboard on 020 7377
7000 and they will put you through.
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17

Bringing excellence to life
Main department telephone
numbers in the new building
Floor Department Telephone number
0 A&E Emergency Department 020 359 40004
0 Children’s 020 359 40005
0 Imaging 020 359 44300
0 Majors 020 359 40002
0 Minors 020 359 40001
0 Trauma – Adult 020 359 40869
0 Trauma – Children’s 020 359 40866
0 Discharge Lounge 020 359 40016
0 Haematology Day Unit 020 359 41855
0 Ophthalmology 020 359 43900
0 Ward D – Clinical Decision Unit (CDU) 020 359 40048
1 Diagnostic Imaging 020 359 40949
1 Appointments 020 359 41500
1 Children’s 020 359 40972
1 CT/MRI 020 359 40956
1 GI Physiology 020 359 40091
1 Lithotripsy 020 359 40155
1 Ultrasound 020 359 40988
1 Nuclear Medicine 020 359 41032
2 Cardiac Tests (ECG) & Lung Function 020 359 42000
2 Dermatology 020 359 42069
2 Fracture Clinic 020 359 40163
2 Medical Illustration 020 359 42186
2 Neurophysiology 020 359 42500
2 Outpatient Imaging 020 359 40185
2 Outpatient Therapies 020 359 41082
18 Barts and The London NHS Trust Guide for Primary Care Clinicians

Floor Department Telephone number
3 ACAD 020 359 40300
3 Theatres 020 359 43000
3 Recovery 020 359 43100
3 Ward 3D – ACAD Short Stay 020 359 40310
3 Ward 3E – Stroke Unit 020 359 40320
3 Ward 3F – Surgical Admissions Unit (SAU) 020 359 40330
3 Endoscopy 020 359 43800
4 Adult Critical Care (ACCU) 020 359 40410
4 Ward 4E – Adult Critical Care (ACCU) 020 359 40420
4 Ward 4F – Adult Critical Care (ACCU) 020 359 40430
4 Main Adult Theatres 020 359 44000
5 Inpatient Pharmacy 020 359 40202
6 Children’s & Obstetric Theatres 020 359 40500
Children’s Recovery 020 359 40600
Obstetric Recovery 020 359 42414
6 Children’s Day Care 020 359 40610
6 Children’s Medical illustration 020 359 40394
6 Children’s Outpatients – Clinic 1 020 359 40640
6 Children’s Outpatients – Clinic 2 020 359 40650
6 Children’s Social Work 020 359 40397
6 Ward 6C – Paediatric Critical Care (PCCU) 020 359 40375
6 Ward 6E & 6F – Labour and Maternity 020 359 42388
7 Children’s Outpatients – Clinic 3 020 359 40760
7 Children’s Outpatients – Clinic 4 020 359 40770
7 Children’s Outpatients – Clinic 5 020 359 40777
7 Children’s Outpatients – Lung Function 020 359 41499
www.bartsandthelondon.nhs.uk Barts and The London NHS Trust
19

Bringing excellence to life
Floor Department Telephone number
7 Ward 7C(b) – Children’s Gastro Intestinal Failure 020 359 40710
7 Ward 7D – Children’s Surgery 020 359 40730
7 Ward 7E – Paediatric Assessment Unit (PAU) 020 359 40740
7 Ward 7F – Children’s Medical 020 359 40750
8 Antenatal Outpatients 020 359 40100
8 Gynaecology Outpatients 020 359 41585
8 Neonatal Transfer Team 020 359 40888
8 Ward 8B – Gynaecology Inpatients & EGU 020 359 40810
8 Ward 8D – Neonatal Unit 020 359 40820
8 Ward 8F – Maternity 020 359 40830
9 Renal Institute 020 359 40900
9 Renal Inpatients 020 359 40980
9 Renal Outpatients 020 359 40930
9 Ward 9E – Renal and Urology 020 359 42612
9 Ward 9F – Renal and Urology 020 359 40920
10 Floor 10 Reception 020 359 41010
10 Ward 10E – Elderly Care 020 359 41020
10 Ward 10F – Elective Orthopaedics 020 359 41030
11 Floor 11 Reception 020 359 41100
11 Ward 11C – Acute Admissions Unit (AAU) 020 359 41110
11 Ward 11E – Acute Admissions Unit (AAU) 020 359 41111
11 Ward 11F – Acute Admissions Unit (AAU) 020 359 41120
11 Inpatient Therapies 020 359 40637
12 Floor 12 Reception 020 359 41200
12 Ward 12C – Emergency Orthopaedic Surgery
and Plastics 020 359 41210
20 Barts and The London NHS Trust Guide for Primary Care Clinicians

Floor Department Telephone number
12 Ward 12D – Trauma 020 359 41220
12 Ward 12E – Neurosciences, ENT & OMFS 020 359 41230
12 Ward 12F – Neurosciences, ENT & OMFS 020 359 41240
13 Floor 13 Reception 020 359 41300
13 Ward 13C – Vascular and general surgery 020 359 41310
13 Ward 13D – General surgery 020 359 41320
13 Ward 13E – Cardiac and Respiratory Medicine 020 359 41330
13 Ward 13F – Infection, Regional HIV &
Respiratory Medicine 020 359 41340
14 Floor 14 Reception 020 359 41400
14 Ward 14E – Elderly Care 020 359 41410
13 Ward 14F – GI Medicine and Metabolic 020 359 42899
17 London’s Air Ambulance 020 359 40781
Useful department numbers in other buildings at
The Royal London
Department Telephone number
Ambrose King Sexual Health Centre 020 7377 7306
Grahame Hayton Unit 020 7377 7039
Dental Hospital 020 7767 3203
Dental Hospital Out-of-Hours Urgent Care Dental Service 020 7377 7031
Outpatients Department Reception 020 7377 2048
Dressings Clinic 020 7377 3416
Medical Outpatients Reception 020 7377 2041/2042
Surgical Outpatients Reception 020 7377 3420
Pathology and Pharmacy Reception 020 324 61109
www.bartsandthelondon.nhs.uk Barts and The London NHS Trust
21

Bringing excellence to life
Access to the new hospital at The Royal London
22 Barts and The London NHS Trust Guide for Primary Care Clinicians

The Royal London site plan 2012-2014
www.bartsandthelondon.nhs.uk Barts and The London NHS Trust
23

The Royal London Hospital Phase 1
FLOOR NORTH TOWER CENTRAL TOWER BRIDGE SOUTH TOWER
ROOFTOP
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
GROUND
BASEMENT
GyNAECOLOGy
(INCLUDING WARD 8B)
CHILDREN’S OUTPATIENTS
CHILDREN’S OUTPATIENTS
CHILDREN’S DAy CARE
PLANT
A&E & URGENT CARE CENTRE
Move Dates Colour Key:
HELICOPTER PAD
HEMS
NOT CURRENTLy FITTED OUT
VASCULAR & GENERAL SURGERy (13C)
GENERAL SURGERy (13D)
FACILITIES MANAGEMENT
* Most Diagnostic Imaging services move in early December, with the exception of Lithotripter (late December),
Vascular Lab (early January) and Children’s Imaging (mid February).
PLANT
NOT CURRENTLy FITTED OUT
ELDERLy CARE (14E)
GI MEDICINE AND METABOLIC (14F)
CARDIAC & RESPIRATORy MEDICINE (13E)
INFECTION, REGIONAL HIV & RESPIRATORy MEDICINE (13F)
EMERGENCy ORTHOPAEDIC SURGERy & PLASTICS (12C)
TRAUMA (12D)
NEUROSCIENCES, ENT AND OMFS (12E & 12F)
ACUTE ADMISSIONS UNIT - AAU (11C)
THERAPy SERVICES
ACUTE ADMISSIONS UNIT - AAU (11E & 11F)
PLANT
OFFICES
ELDERLy CARE (10E)
ELECTIVE ORTHOPAEDICS (10F)
RENAL AND UROLOGy (INCLUDING WARDS 9E & 9F)
NEONATAL
(INCLUDING WARD 8D)
PROPOSED ADOLESCENT UNIT (7C)
CHILDREN’S GASTRO INTESTINAL FAILURE (7C(b))
CHILDREN’S SURGERy (7D)
CHILDREN’S THEATRES
OBSTETRIC THEATRES
PAEDIATRIC CRITICAL CARE UNIT- PCCU (6C)
DIAGNOSTIC IMAGING*
CHILDREN’S INDOOR
PLAy SPACE
OBSTETRIC RECOVERy
RESTAURANT INPATIENT PHARMACy
MAIN ADULT THEATRES
ADULT CRITICAL CARE UNIT - ACCU (4E)
MAIN ADULT THEATRES
ADULT CRITICAL CARE UNIT - ACCU (4F)
ACAD & DAy THEATRES
ENDOSCOPy
ACAD SHORT STAy (3D)
STROKE UNIT (3E)
SURGICAL ADMISSIONS UNIT (3F)
OUTPATIENT IMAGING
OUTPATIENT SERVICES FRACTURE CLINIC
MULTIFAITH CENTRE
OUTPATIENT SERVICES
STEPNEy WAy
Early December Early January Mid February
ANTENATAL OUTPATIENTS AND
ULTRASOUND
MATERNITy WARD (8F)
PAEDIATRIC ASSESSMENT UNIT - PAU (7E)
CHILDREN’S MEDICAL (7F)
LABOUR / MATERNITy
WARDS (6E & 6F), LDRP
Mid December Mid January Mid-Late February
Late December
Move in Dates
OFFICES
OPHTHALMOLOGy
HAEMATOLOGy DAy UNIT