Minerva Spring Furniture Show Guide
Minerva Spring Furniture Show Guide
Minerva Spring Furniture Show Guide
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ISM Networks <strong>Furniture</strong> Services<br />
FUrnitUre repair<br />
HALL<br />
2<br />
ISM Networks <strong>Furniture</strong> Services offer a<br />
unique repair service across the UK and<br />
Ireland bringing together the most skilled<br />
service technicians in upholstery, leather,<br />
cabinet and mattress repairs to the furniture<br />
retail and manufacturing industry.<br />
Our focus is to provide our clients the best service ensuring their<br />
customers’ journey through a positive furniture buying experience,<br />
doesn’t end once the furniture is in their home. Our technicians will<br />
provide a fast, friendly service ensuring that all customers issues<br />
are resolved on the first visit wherever possible. With a first visit fix<br />
rate over 80% we are the ideal partners for your business.<br />
Our Job management system, in a secure web portal, is a “state of<br />
the art” system which is live 24/7 providing real time monitoring of<br />
all service requests, accessible with your own unique login and<br />
password. With instant messaging, online reporting, technician<br />
contact details and our admin back up, we have leading customer<br />
service facilities ready made for every clients’ needs. Our system<br />
provides data and analysis to you allowing the ability to resolve<br />
issues before they happen.<br />
The ISM “triage” service, pioneered by us several years ago,<br />
allows you the ability to get service issues reviewed by our<br />
technicians prior to visits saving the costs of full reports and<br />
cutting down unnecessary delays.<br />
With our multi skilled technicians, superb job management<br />
system and add our knowledgeable admin team, ISM offer<br />
you the complete service package at very competitive rates.<br />
For more details contact:<br />
Stephen Black<br />
T: 07860 92 80 17<br />
E: stephen.black@ism-networks.co.uk<br />
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