ICE InsureTech Overview Brochure - Lloyd Overton
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<strong>ICE</strong> INSURETECH<br />
Award-winning Insurance Software<br />
Policy & Claims Solutions<br />
iceinsuretech.com<br />
info@iceinsuretech.com
WHO ARE <strong>ICE</strong> INSURETECH?<br />
Strong Expertise<br />
£15m<br />
<strong>ICE</strong> revenues in excess of<br />
PART OF A GLOBAL GROUP<br />
£30+%<br />
year on year growth<br />
24*7<br />
UK based support team<br />
- Group revenues circa £150m<br />
- Privately owned by David McDonald<br />
& Theo Duchen<br />
- 1100+ colleagues globally<br />
125+<br />
Colleagues and Growing…<br />
2002<br />
Established by CEO Andrew Passfield<br />
Supporting tier 1 Insurers through<br />
to start ups, MGAs and Accident<br />
Management companies<br />
Scale through System<br />
Integration (SI) partners<br />
Recognised by Celent as<br />
Technically Advanced<br />
<strong>ICE</strong> CONTACT<br />
<strong>Lloyd</strong> <strong>Overton</strong><br />
Business Development Manager<br />
lloyd.overton@iceinsuretech.com<br />
+44 (0)7825 177560<br />
@<strong>Lloyd</strong> <strong>Overton</strong><br />
2
60%<br />
Reduction in overall IT cost<br />
EXCEEDING EXPECTATIONS<br />
Client Success Stories<br />
7<br />
Week delivery for AI industry<br />
disruptor<br />
9<br />
Month Tier 1 Insurer<br />
implementation<br />
33%<br />
Reduction in policy<br />
transaction time<br />
38<br />
Products built with no<br />
reliance on <strong>ICE</strong><br />
100%<br />
Customer referenceable<br />
MARKET LEADERS<br />
Powered by <strong>ICE</strong><br />
Our Policy &<br />
Claims Clients<br />
Include:<br />
“We went through a rigorous selection process and<br />
at each point <strong>ICE</strong> impressed us with their capability and willingness to make a success of<br />
the project.<br />
RSA has undergone many Policy Administration transformations and the team ethos<br />
across many parties made this the fastest successful implementation of a Policy system in<br />
RSA by some margin”<br />
Ronan Buckley, Personal Lines Delivery Director | RSA<br />
3
AWARD-WINNING POLICY & CLAIMS INSURANCE SOFTWARE, WITH FULL DIGITAL<br />
SELF-SERVE<br />
What Differentiates <strong>ICE</strong>?<br />
SPEED & AGILITY<br />
NO CODE CONFIGURATION<br />
- Repeated examples of complex<br />
deliveries<br />
- Always quicker than our competitors<br />
- Launching innovative propositions in<br />
weeks not years<br />
- Truly aimed at super user/BA<br />
- Not technical resource<br />
- Full self-sufficiency and product<br />
ownership<br />
OUT OF THE BOX<br />
FUTURE PROOF TECHNOLOGY<br />
- Growing ecosystem<br />
- Extensive OOTB capability inc. IoT &<br />
telematics<br />
- From product templates to integration<br />
accelerators<br />
- Modern Cloud Native technology<br />
- Fully hosted in the cloud<br />
- Dynamic open business APIs<br />
- Continuous upgrades – never legacy<br />
- Full digital front end<br />
Upgrades Every Year – Low<br />
Cost of Ownership<br />
Supports Multiple Lines of<br />
Business<br />
4
MIGRATION<br />
PROVEN SCALABILITY<br />
- Extensively proven legacy migration<br />
capability<br />
- Big bang or at renewal<br />
- Scalable<br />
- Utilises proven Extract,<br />
Transformation & Load (ETL) capability<br />
- The <strong>ICE</strong> solution scales horizontally<br />
and has many clients operating<br />
through PCWs<br />
- Supporting millions of policies<br />
- 45 quotes a second at peak<br />
- 3m rating requests per day<br />
“The More Than project was Deloitte’s third successful <strong>ICE</strong><br />
implementation and will provide RSA with a scalable, flexible, digital platform to drive<br />
profitable growth.<br />
The <strong>ICE</strong> Suite is a truly scalable and flexible platform that empowers a rate of change for<br />
insurers we haven’t seen before.”<br />
Mark Patterson, Partner and General Insurance Leader | Deloitte UK<br />
Configure new processes &<br />
streamline<br />
Deployable Microservice<br />
architecture<br />
5
DELIVERY CERTAINTY WITH<br />
Speed & Agility<br />
The industry expects insurance software implementations to<br />
take up to 2 years.<br />
We know at <strong>ICE</strong> that this doesn’t need to be the case. And<br />
unlike our competitors, we have proven rapid deliveries.<br />
Proven rapid deliveries for our<br />
clients.<br />
Delivery certainty achieved again<br />
and again.<br />
AI<br />
Disruptor<br />
Implementations in weeks,<br />
not years.<br />
Agility with no compromise<br />
to quality.<br />
<strong>ICE</strong> has an expert team of insurance<br />
professionals supplemented with SI<br />
partners, never SI led.<br />
Own Digital, AI and Rating all<br />
through APIs<br />
Fastest implementation project<br />
achieved at MORE THAN<br />
7 weeks from initial enquiry<br />
inc. launching onto PCWs.<br />
From an idea to a premium of £200<br />
million Inc. PCW integrations & Radar<br />
Live<br />
For Policy & Claims and full<br />
big bang migration of both<br />
7 WEEKS 4 MONTHS 4.5 MONTHS 9 MONTHS 11 MONTHS<br />
6
FLEXIBLE & CONFIGURABLE<br />
<strong>ICE</strong> Policy <strong>Overview</strong><br />
<strong>ICE</strong> Policy is a truly scalable and flexible platform that empowers a rate of<br />
change for insurers that the industry haven’t seen before.<br />
Modern architecture with a rich and wide eco<br />
system including full aggregator integration<br />
to price comparison websites.<br />
Straight through processing with automated<br />
underwriting and workflow decisions.<br />
Full digitisation for self-service and reporting<br />
- <strong>ICE</strong> Portals<br />
- API driven<br />
High customisable through sophisticated<br />
configuration all controlled by the<br />
customer.<br />
Full Cycle Policy Administration<br />
- supporting all processes from quote to<br />
renewals<br />
Rating Engine Agnostic - Open<br />
rating gateway integrating to bespoke,<br />
partner and our own rating engine<br />
Direct & Intermediated - on a<br />
single platform including Merchant<br />
Services<br />
Integrated <strong>ICE</strong> Billing<br />
- ledger-based accounting solution for<br />
an automated billing cycle<br />
“<strong>ICE</strong> continue to support our ambition to be the UK’s number-one<br />
connected motor insurer.<br />
Prior to Ticker, I was always disappointed when a policy administration system could not<br />
satisfy our creative and ambitious thinking. The <strong>ICE</strong> Policy platform has never been a<br />
hurdle to us achieving our goals.”<br />
Richard King, founder and CEO | Ticker<br />
7
AUTOMATED & CONFIGURABLE<br />
<strong>ICE</strong> Claims <strong>Overview</strong><br />
<strong>ICE</strong> Claims empowers Insurers with a strong competitive edge in the<br />
marketplace through improved operational efficiencies, cost savings, stronger<br />
ROI and enhanced customer satisfaction.<br />
Modern architecture with a rich and wide<br />
eco system.<br />
Built in workflow to optimise and automate<br />
claim processing.<br />
Full digitisation for self-service and reporting<br />
- <strong>ICE</strong> Portals<br />
- API driven<br />
High customisable through sophisticated<br />
configuration.<br />
Triage and automation<br />
- automate the routine and deal with the<br />
exceptions<br />
Configurable FNOL journey -<br />
supports omni-channel submissions. Incs.<br />
Flagging outside of normal parameters<br />
Full Audit Trail - <strong>ICE</strong> records every<br />
activity enabling full report and the<br />
ability to audit at all levels<br />
Integrated supply chain<br />
management - auto deploy, track and<br />
chase as required billing cycle<br />
“It was essential that the new platform would address efficiency<br />
challenges, improve our capabilities and integrate with other systems.<br />
From the start, <strong>ICE</strong> has worked with us in identifying where to enhance and transform<br />
processes. Their expertise, fresh thinking and transparency has enabled us to build<br />
a great working relationship with them which has in turn strengthened our claims<br />
management proposition.”<br />
Christophe Leemanyan, Managing Director | Kindertons<br />
8
FLEXIBLE ROBUST & CONFIGURABLE<br />
& MODERN<br />
<strong>ICE</strong> Digital Policy <strong>Overview</strong><br />
Some <strong>ICE</strong> clients want to build their own B2C/B2B UX + Digital IP.<br />
Alternatively, <strong>ICE</strong> Digital is a configuration driven Digital portal with inbuilt engines to connect with<br />
the <strong>ICE</strong> APIs.<br />
Full self-serve<br />
- inc. MTA, renewals and secure selfregistration<br />
Interactive live chat inc. real time<br />
Secure and scalable<br />
- B2B & B2C digital frameworks for rapid<br />
deployment<br />
Fully device responsive<br />
Sophisticated, modern and userfriendly<br />
UI/UX<br />
Full security and authentication<br />
9
A WORLD OF POSSIBILTIES<br />
Artificial Intelligence Through our Partners<br />
We know that AI is shaping the future of<br />
insurance. This is why <strong>ICE</strong> acts as a digital and AI<br />
enabler through our powerful eco-partners.<br />
Seamless Integration<br />
into AI Partners<br />
The <strong>ICE</strong> platform has a flexible framework which<br />
allows seamless integration to third party AI<br />
solutions.<br />
Integrating with AI tools will empower the<br />
Insurers of today to supplement their offering<br />
with a wholly tailored and dynamic experience<br />
for their customers.<br />
Robotic Process Automation, Machine Learning and<br />
Generative AI are the fastest growing capabilities and a<br />
source of competitive advantage<br />
Drive performance, track trends,<br />
perform root cause analyse<br />
Accelerate decision making<br />
Forecasting, sophisticated<br />
analysis and scenario testing<br />
Turn language into data and<br />
extract relevant data points<br />
Real-time decision support and<br />
automation<br />
Streamline processes with AI<br />
10
THE ART OF THE POSSIBLE<br />
Launching Innovative Propositions<br />
<strong>ICE</strong> acts as an enabler for digital and innovative propositions.<br />
From connected home proposition to Ticker’s pay-per-mile telematics product connected to <strong>ICE</strong>’s<br />
configurable UBI workflow.<br />
AI Conversational Chatbot<br />
Peppercorn AI have designed, built and launched the world’s first specialist insurance<br />
Conversational AI platform, Pipr.<br />
Pipr acts as a digital call centre agent allowing customers to self-serve through a highly<br />
personalised, on-demand digital conversation across the full transactional journey.<br />
Our partnership will enable providers to leverage PeppercornAI’s conversational AI platform Pipr, whilst also<br />
benefiting from seamless integration through <strong>ICE</strong>’s Open Business APIs and modern infrastructure.<br />
Pay-per-mile<br />
Ticker’s pay-per-mile product is designed to give low-mileage drivers flexibility with<br />
their insurance costs.<br />
Ticker is the first <strong>ICE</strong> client to offer usage-based insurance through our IoT gateway<br />
onto <strong>ICE</strong> Policy. We developed a highly configurable workflow driven UBI framework which enables Ticker to<br />
configure the units, define the usage period and automate the consumer payment and communications.<br />
Extensive IoT experience for<br />
motor & home<br />
Configurable Usage based<br />
insurance framework<br />
Robust aggregator gateway<br />
Short-term coverages or rolling<br />
month contract functionality<br />
11
SOPHISTICATED BUSINESS PERFOMANCE<br />
<strong>ICE</strong> Analytics <strong>Overview</strong><br />
Sophisticated <strong>ICE</strong> Analytics tool. Proven ETL process and comprehensive data<br />
warehouse. Offering a visual representation of your business.<br />
Powerful & Configurable<br />
Reporting<br />
Power BI – with Mobile<br />
Access<br />
Comprehensive suite of standard<br />
reports. User defined dashboards. Ad<br />
hoc reporting and analysis. Ability to<br />
create and define new reports.<br />
<strong>ICE</strong> Analytics provides powerful<br />
mapping, Q&A and visualisation<br />
through natural language querying.<br />
Fully Extendable Data<br />
Warehouses<br />
Extract, Transform & Load<br />
Based on the principles laid down by<br />
the Ralph Kimball Data Warehousing<br />
Group, widely recognised as leaders<br />
in DW technique.<br />
Pre-built configuration for policy and<br />
claims but can consume any extract.<br />
Summary snapshots for reporting and<br />
feeds to a corporate data warehouse<br />
if needed.<br />
Slice and Dice your Data<br />
- Slice and Dice your Data<br />
- Sophisticated Analytics Tool<br />
- Fully Configurable<br />
Up to the Minute Analytics<br />
- Real time access to data using <strong>ICE</strong><br />
workflow tool<br />
- Real time operational reporting<br />
- Real time point in time reporting<br />
- Available to internal and<br />
external users<br />
12
FULLY MANAGED SERV<strong>ICE</strong><br />
<strong>ICE</strong> Cloud <strong>Overview</strong><br />
Software as a service with our fully scalable cloud infrastructure.<br />
Fully managed application & infrastructure<br />
providing the full functionality of the <strong>ICE</strong><br />
Software suite.<br />
Existing deployments in UK/Sydney AWS<br />
regions spanning across multiple availability<br />
zones. Capability to deploy to other<br />
regions.<br />
<strong>ICE</strong> experience of providing AWS cloud-hosted<br />
services for over 10 years.<br />
Cloud Native: Utilises container<br />
orchestration platform. Microservice<br />
architecture.<br />
<strong>ICE</strong> CLOUD<br />
Highly Reslient<br />
Highly Scalable<br />
Highly Available<br />
Highly Secure<br />
Cloud Partner<br />
AWS certifications SOC 1, 2, 3<br />
13
GROWTH<br />
<strong>ICE</strong> Ecosystem<br />
<strong>ICE</strong> <strong>InsureTech</strong> has over 200+ industry leading integrations and partners.<br />
ADDING VALUE WITH AI & AUTOMATION<br />
Automated<br />
communications<br />
Dynamic data<br />
enrichment<br />
Rating gateway<br />
Payment<br />
integrations<br />
Aggregator<br />
connection<br />
Anti-fraud<br />
integrations<br />
Document<br />
composition<br />
Industry<br />
integrations<br />
Our Strategic Partners include<br />
Extensive capability including product templates, integration accelerators and full digital<br />
front end.<br />
Full OOTB digital capability or deploy your own using APIs.<br />
Aggregator connection into all main UK price comparison websites.<br />
Interested in becoming an ecopartner? Please contact vishal.thaper@iceinsuretech.com<br />
to arrange an intro call.<br />
14
OUR AWARDS INCLUDE<br />
We Win Awards Year on Year<br />
Award-winning Policy and<br />
Claims Insurance Software with<br />
industry recognition year on<br />
year.<br />
BITA 2024 Finalist<br />
Excellence in Tech (property)<br />
with MORE THAN<br />
BITA 2024 Finalist<br />
Excellence in Tech (motor) with<br />
Ticker<br />
Celent Model Insurer 2024<br />
Winner<br />
Digital & Emerging Tech with Peppercorn<br />
Insurance<br />
UK IT Industry Awards<br />
2023 Finalist<br />
Innovation of the Year<br />
Celent Technology<br />
Standout 2023<br />
Award for <strong>ICE</strong> Claims<br />
Celent Technology<br />
Standout 2022<br />
Award for <strong>ICE</strong> Policy<br />
XCelent Technology<br />
2021 & 2022 for <strong>ICE</strong> Policy<br />
XCelent Technology<br />
2021, 2017, 2015 for <strong>ICE</strong> Claims<br />
Tech & Innovation<br />
Awards<br />
2021 Finalist with ERS<br />
Celent Model Insurer 2020<br />
Winner<br />
Legacy & Ecosystem Transformation with<br />
the AA<br />
Insurtech 100 Award<br />
2020 & 2019<br />
15
THE <strong>ICE</strong> PLATFORM<br />
Unlock a World of Possibilities<br />
Fully hosted in the Cloud<br />
with AWS<br />
Award-winning Policy &<br />
Claims Solutions<br />
Legacy migration and<br />
transformation<br />
Proven scalable & robust<br />
platform<br />
Launching digital and AI<br />
innovative propositions<br />
Full digital self-serve<br />
Full client configuration, no<br />
reliance on <strong>ICE</strong><br />
Rapid deliveries in weeks,<br />
not years<br />
Dynamic Open Business<br />
APIs<br />
Growing Ecosystem with<br />
integration partners<br />
LET’S TALK<br />
Get in Touch<br />
info@iceinsuretech.com<br />
+44 (0)1276 600577 iceinsuretech.com<br />
<strong>ICE</strong><strong>InsureTech</strong><br />
@iceinsuretech<br />
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