ICE InsureTech Overview Brochure - Lloyd Overton

ICE INSURETECH
Award-winning Insurance Software
Policy & Claims Solutions
iceinsuretech.com
info@iceinsuretech.com

WHO ARE ICE INSURETECH?
Strong Expertise
£15m
ICE revenues in excess of
PART OF A GLOBAL GROUP
£30+%
year on year growth
24*7
UK based support team
- Group revenues circa £150m
- Privately owned by David McDonald
& Theo Duchen
- 1100+ colleagues globally
125+
Colleagues and Growing…
2002
Established by CEO Andrew Passfield
Supporting tier 1 Insurers through
to start ups, MGAs and Accident
Management companies
Scale through System
Integration (SI) partners
Recognised by Celent as
Technically Advanced
ICE CONTACT
Lloyd Overton
Business Development Manager
lloyd.overton@iceinsuretech.com
+44 (0)7825 177560
@Lloyd Overton
2

60%
Reduction in overall IT cost
EXCEEDING EXPECTATIONS
Client Success Stories
7
Week delivery for AI industry
disruptor
9
Month Tier 1 Insurer
implementation
33%
Reduction in policy
transaction time
38
Products built with no
reliance on ICE
100%
Customer referenceable
MARKET LEADERS
Powered by ICE
Our Policy &
Claims Clients
Include:
“We went through a rigorous selection process and
at each point ICE impressed us with their capability and willingness to make a success of
the project.
RSA has undergone many Policy Administration transformations and the team ethos
across many parties made this the fastest successful implementation of a Policy system in
RSA by some margin”
Ronan Buckley, Personal Lines Delivery Director | RSA
3

AWARD-WINNING POLICY & CLAIMS INSURANCE SOFTWARE, WITH FULL DIGITAL
SELF-SERVE
What Differentiates ICE?
SPEED & AGILITY
NO CODE CONFIGURATION
- Repeated examples of complex
deliveries
- Always quicker than our competitors
- Launching innovative propositions in
weeks not years
- Truly aimed at super user/BA
- Not technical resource
- Full self-sufficiency and product
ownership
OUT OF THE BOX
FUTURE PROOF TECHNOLOGY
- Growing ecosystem
- Extensive OOTB capability inc. IoT &
telematics
- From product templates to integration
accelerators
- Modern Cloud Native technology
- Fully hosted in the cloud
- Dynamic open business APIs
- Continuous upgrades – never legacy
- Full digital front end
Upgrades Every Year – Low
Cost of Ownership
Supports Multiple Lines of
Business
4

MIGRATION
PROVEN SCALABILITY
- Extensively proven legacy migration
capability
- Big bang or at renewal
- Scalable
- Utilises proven Extract,
Transformation & Load (ETL) capability
- The ICE solution scales horizontally
and has many clients operating
through PCWs
- Supporting millions of policies
- 45 quotes a second at peak
- 3m rating requests per day
“The More Than project was Deloitte’s third successful ICE
implementation and will provide RSA with a scalable, flexible, digital platform to drive
profitable growth.
The ICE Suite is a truly scalable and flexible platform that empowers a rate of change for
insurers we haven’t seen before.”
Mark Patterson, Partner and General Insurance Leader | Deloitte UK
Configure new processes &
streamline
Deployable Microservice
architecture
5

DELIVERY CERTAINTY WITH
Speed & Agility
The industry expects insurance software implementations to
take up to 2 years.
We know at ICE that this doesn’t need to be the case. And
unlike our competitors, we have proven rapid deliveries.
Proven rapid deliveries for our
clients.
Delivery certainty achieved again
and again.
AI
Disruptor
Implementations in weeks,
not years.
Agility with no compromise
to quality.
ICE has an expert team of insurance
professionals supplemented with SI
partners, never SI led.
Own Digital, AI and Rating all
through APIs
Fastest implementation project
achieved at MORE THAN
7 weeks from initial enquiry
inc. launching onto PCWs.
From an idea to a premium of £200
million Inc. PCW integrations & Radar
Live
For Policy & Claims and full
big bang migration of both
7 WEEKS 4 MONTHS 4.5 MONTHS 9 MONTHS 11 MONTHS
6

FLEXIBLE & CONFIGURABLE
ICE Policy Overview
ICE Policy is a truly scalable and flexible platform that empowers a rate of
change for insurers that the industry haven’t seen before.
Modern architecture with a rich and wide eco
system including full aggregator integration
to price comparison websites.
Straight through processing with automated
underwriting and workflow decisions.
Full digitisation for self-service and reporting
- ICE Portals
- API driven
High customisable through sophisticated
configuration all controlled by the
customer.
Full Cycle Policy Administration
- supporting all processes from quote to
renewals
Rating Engine Agnostic - Open
rating gateway integrating to bespoke,
partner and our own rating engine
Direct & Intermediated - on a
single platform including Merchant
Services
Integrated ICE Billing
- ledger-based accounting solution for
an automated billing cycle
“ICE continue to support our ambition to be the UK’s number-one
connected motor insurer.
Prior to Ticker, I was always disappointed when a policy administration system could not
satisfy our creative and ambitious thinking. The ICE Policy platform has never been a
hurdle to us achieving our goals.”
Richard King, founder and CEO | Ticker
7

AUTOMATED & CONFIGURABLE
ICE Claims Overview
ICE Claims empowers Insurers with a strong competitive edge in the
marketplace through improved operational efficiencies, cost savings, stronger
ROI and enhanced customer satisfaction.
Modern architecture with a rich and wide
eco system.
Built in workflow to optimise and automate
claim processing.
Full digitisation for self-service and reporting
- ICE Portals
- API driven
High customisable through sophisticated
configuration.
Triage and automation
- automate the routine and deal with the
exceptions
Configurable FNOL journey -
supports omni-channel submissions. Incs.
Flagging outside of normal parameters
Full Audit Trail - ICE records every
activity enabling full report and the
ability to audit at all levels
Integrated supply chain
management - auto deploy, track and
chase as required billing cycle
“It was essential that the new platform would address efficiency
challenges, improve our capabilities and integrate with other systems.
From the start, ICE has worked with us in identifying where to enhance and transform
processes. Their expertise, fresh thinking and transparency has enabled us to build
a great working relationship with them which has in turn strengthened our claims
management proposition.”
Christophe Leemanyan, Managing Director | Kindertons
8

FLEXIBLE ROBUST & CONFIGURABLE
& MODERN
ICE Digital Policy Overview
Some ICE clients want to build their own B2C/B2B UX + Digital IP.
Alternatively, ICE Digital is a configuration driven Digital portal with inbuilt engines to connect with
the ICE APIs.
Full self-serve
- inc. MTA, renewals and secure selfregistration
Interactive live chat inc. real time
Secure and scalable
- B2B & B2C digital frameworks for rapid
deployment
Fully device responsive
Sophisticated, modern and userfriendly
UI/UX
Full security and authentication
9

A WORLD OF POSSIBILTIES
Artificial Intelligence Through our Partners
We know that AI is shaping the future of
insurance. This is why ICE acts as a digital and AI
enabler through our powerful eco-partners.
Seamless Integration
into AI Partners
The ICE platform has a flexible framework which
allows seamless integration to third party AI
solutions.
Integrating with AI tools will empower the
Insurers of today to supplement their offering
with a wholly tailored and dynamic experience
for their customers.
Robotic Process Automation, Machine Learning and
Generative AI are the fastest growing capabilities and a
source of competitive advantage
Drive performance, track trends,
perform root cause analyse
Accelerate decision making
Forecasting, sophisticated
analysis and scenario testing
Turn language into data and
extract relevant data points
Real-time decision support and
automation
Streamline processes with AI
10

THE ART OF THE POSSIBLE
Launching Innovative Propositions
ICE acts as an enabler for digital and innovative propositions.
From connected home proposition to Ticker’s pay-per-mile telematics product connected to ICE’s
configurable UBI workflow.
AI Conversational Chatbot
Peppercorn AI have designed, built and launched the world’s first specialist insurance
Conversational AI platform, Pipr.
Pipr acts as a digital call centre agent allowing customers to self-serve through a highly
personalised, on-demand digital conversation across the full transactional journey.
Our partnership will enable providers to leverage PeppercornAI’s conversational AI platform Pipr, whilst also
benefiting from seamless integration through ICE’s Open Business APIs and modern infrastructure.
Pay-per-mile
Ticker’s pay-per-mile product is designed to give low-mileage drivers flexibility with
their insurance costs.
Ticker is the first ICE client to offer usage-based insurance through our IoT gateway
onto ICE Policy. We developed a highly configurable workflow driven UBI framework which enables Ticker to
configure the units, define the usage period and automate the consumer payment and communications.
Extensive IoT experience for
motor & home
Configurable Usage based
insurance framework
Robust aggregator gateway
Short-term coverages or rolling
month contract functionality
11

SOPHISTICATED BUSINESS PERFOMANCE
ICE Analytics Overview
Sophisticated ICE Analytics tool. Proven ETL process and comprehensive data
warehouse. Offering a visual representation of your business.
Powerful & Configurable
Reporting
Power BI – with Mobile
Access
Comprehensive suite of standard
reports. User defined dashboards. Ad
hoc reporting and analysis. Ability to
create and define new reports.
ICE Analytics provides powerful
mapping, Q&A and visualisation
through natural language querying.
Fully Extendable Data
Warehouses
Extract, Transform & Load
Based on the principles laid down by
the Ralph Kimball Data Warehousing
Group, widely recognised as leaders
in DW technique.
Pre-built configuration for policy and
claims but can consume any extract.
Summary snapshots for reporting and
feeds to a corporate data warehouse
if needed.
Slice and Dice your Data
- Slice and Dice your Data
- Sophisticated Analytics Tool
- Fully Configurable
Up to the Minute Analytics
- Real time access to data using ICE
workflow tool
- Real time operational reporting
- Real time point in time reporting
- Available to internal and
external users
12

FULLY MANAGED SERVICE
ICE Cloud Overview
Software as a service with our fully scalable cloud infrastructure.
Fully managed application & infrastructure
providing the full functionality of the ICE
Software suite.
Existing deployments in UK/Sydney AWS
regions spanning across multiple availability
zones. Capability to deploy to other
regions.
ICE experience of providing AWS cloud-hosted
services for over 10 years.
Cloud Native: Utilises container
orchestration platform. Microservice
architecture.
ICE CLOUD
Highly Reslient
Highly Scalable
Highly Available
Highly Secure
Cloud Partner
AWS certifications SOC 1, 2, 3
13

GROWTH
ICE Ecosystem
ICE InsureTech has over 200+ industry leading integrations and partners.
ADDING VALUE WITH AI & AUTOMATION
Automated
communications
Dynamic data
enrichment
Rating gateway
Payment
integrations
Aggregator
connection
Anti-fraud
integrations
Document
composition
Industry
integrations
Our Strategic Partners include
Extensive capability including product templates, integration accelerators and full digital
front end.
Full OOTB digital capability or deploy your own using APIs.
Aggregator connection into all main UK price comparison websites.
Interested in becoming an ecopartner? Please contact vishal.thaper@iceinsuretech.com
to arrange an intro call.
14

OUR AWARDS INCLUDE
We Win Awards Year on Year
Award-winning Policy and
Claims Insurance Software with
industry recognition year on
year.
BITA 2024 Finalist
Excellence in Tech (property)
with MORE THAN
BITA 2024 Finalist
Excellence in Tech (motor) with
Ticker
Celent Model Insurer 2024
Winner
Digital & Emerging Tech with Peppercorn
Insurance
UK IT Industry Awards
2023 Finalist
Innovation of the Year
Celent Technology
Standout 2023
Award for ICE Claims
Celent Technology
Standout 2022
Award for ICE Policy
XCelent Technology
2021 & 2022 for ICE Policy
XCelent Technology
2021, 2017, 2015 for ICE Claims
Tech & Innovation
Awards
2021 Finalist with ERS
Celent Model Insurer 2020
Winner
Legacy & Ecosystem Transformation with
the AA
Insurtech 100 Award
2020 & 2019
15

THE ICE PLATFORM
Unlock a World of Possibilities
Fully hosted in the Cloud
with AWS
Award-winning Policy &
Claims Solutions
Legacy migration and
transformation
Proven scalable & robust
platform
Launching digital and AI
innovative propositions
Full digital self-serve
Full client configuration, no
reliance on ICE
Rapid deliveries in weeks,
not years
Dynamic Open Business
APIs
Growing Ecosystem with
integration partners
LET’S TALK
Get in Touch
info@iceinsuretech.com
+44 (0)1276 600577 iceinsuretech.com
ICEInsureTech
@iceinsuretech
Part of: