DEPARTMENT OF FISHERIES ANNUAL REPORT TO THE ...
DEPARTMENT OF FISHERIES ANNUAL REPORT TO THE ...
DEPARTMENT OF FISHERIES ANNUAL REPORT TO THE ...
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DISCLOSURES AND LEgAL COMPLIANCE � DETAILED kEy PERFORMANCE INDICA<strong>TO</strong>RS<br />
KPI Figure 8. Satisfaction rating of the broader<br />
community and the Department’s<br />
stakeholders 2001/02 – 2010/11<br />
PERCENTAGE<br />
100<br />
90<br />
80<br />
70<br />
60<br />
50<br />
40<br />
30<br />
20<br />
10<br />
0<br />
81<br />
2001/2002<br />
2002/2003<br />
83 84 84<br />
68<br />
2003/2004<br />
2004/2005<br />
74<br />
66<br />
2005/2006<br />
82<br />
2006/2007<br />
YEAR<br />
72<br />
79<br />
2007/2008<br />
81<br />
2008/2009<br />
65<br />
Community<br />
Stakeholders<br />
81<br />
75<br />
2009/2010<br />
2010/2011<br />
efficiency Indicators<br />
The Department’s efficiency indicators have been<br />
calculated by dividing the total service cost in<br />
a functional area by the hours delivered in that<br />
functional area.<br />
The measures enable analysis of variance in<br />
costs from year-to-year and provide a benchmark for<br />
comparison against like service delivery.<br />
The reported hourly cost includes a<br />
component to cover fixed indirect costs.<br />
In calculating the efficiency indicator targets,<br />
it is assumed that the Department will operate at<br />
full capacity (i.e. all positions occupied) for the full<br />
year. This is not normally the case and consequently<br />
67<br />
153<br />
the target cost per hour is normally less than the<br />
actual cost. This fact is demonstrated in the closer<br />
alignment between the actual results from one year<br />
to the next.<br />
Explanations for those variances greater than<br />
10 per cent have been included within each service.<br />
Outcome: Conservation and sustainable<br />
development of the State’s fish resources<br />
Service 1: fisheries management<br />
Service Description: Fisheries management includes<br />
licensing, the development of policy and procedural<br />
frameworks for the management of the State’s<br />
fisheries, aquaculture and the aquatic environment<br />
including legislation and management plans,<br />
consultation with fishing industry stakeholders and<br />
the community.<br />
Efficiency in Service 1 is described as the<br />
average cost per hour for services delivered<br />
excluding payments for grants and fisheries<br />
adjustment schemes.<br />
KPI table 2. Service 1<br />
Service 1 Fisheries Actual Target Actual Variance Variance<br />
Management<br />
Average cost<br />
2009/10 2010/11 2010/11 Actual Target<br />
per hour of<br />
management<br />
(excluding grants<br />
and fisheries<br />
adjustments)<br />
$117 $109 $152 $35 $43
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