DEPARTMENT OF FISHERIES ANNUAL REPORT TO THE ...

DISCLOSURES AND LEgAL COMPLIANCE � DETAILED kEy PERFORMANCE INDICATORS
KPI Figure 7. Satisfaction index for persons
participating in recreational fishing
2001/02 – 2010/11
PERCENTAGE
100
90
80
70
60
50
40
30
20
10
0
2001/2002
76
2002/2003
79
2003/2004
81
2004/2005
75
2005/2006
77
2006/2007
YEAR
81
2007/2008
79
2008/2009
77
2009/2010
82
2010/2011
3.3 Satisfaction rating of the broader community
and stakeholders as to their perceptions
of the extent to which the department of
fisheries is achieving sustainable fisheries
management objectives.
The Department of Fisheries was given a
satisfaction rate of 80.7 per cent by the Western
Australian public across its four service areas
of commercial fishing, recreational fishing, fish
and fish habitat protection, and aquaculture and
pearling. The 95 per cent confidence interval for
the satisfaction rate given by the community was
77.9 per cent to 83.4 per cent. Only respondents
that were aware the Department of Fisheries was
78
152
responsible for a service area were asked to rate
the Department’s performance for that service area.
The satisfaction rating for this financial year is
slightly higher than the rate of 74.8 per cent estimated
for 2009/10 (Figure 8). The satisfaction ratings by the
community for the Department continues to remain
between about 75 and 85 per cent.
Every second year an additional survey
is conducted to measure the satisfaction of
Department of Fisheries by its main stakeholders.
The 2010/11 survey comprised 152 interviews
with representatives from commercial fisheries,
recreational fisheries, fish and fish habitat
protection, and aquaculture and pearling. The
Department of Fisheries was given an overall
satisfaction rating of 67.4 per cent by these
stakeholder groups (Figure 8). This satisfaction rate
is not different than the value of 65.1 per cent from
the 2008 stakeholder survey (Baharthah, 2009).
The longer-term trend is for this index to lie between
65 and 75 per cent.