SPRING 2022

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166 THE DISTRIBUTOR’S LINK ROBERT FOOTLIK TRUST BUT VERIFY from page 116 One way of gaining their attention is by soliciting input from everyone on ways to raise quality to new levels while tracking the results. Implement their best ideas and post all information and results in an easily understandable format and language. Customer involvement can be achieved simply by adding a note, “This order was 100% inspected as part of our continuing program for always achieving 100% quality.” to any carton that is randomly inspected. To get the recipients involved in reporting problems add a phono and a name on the quality assurance card and record all customer interactions, both positive and negative. Depending on the group dynamics and reaction this step can be concurrent or an add on at any time. Realistically at the minimum you will need at least two months to gain acceptance and build trust both in house and with the customer base. Don’t Trust…Still Verify Ever have a customer who found fault with every single order? This could happen if someone internal to your organization is deliberately sabotaging the orders. Or, the problem could be on the customer’s side where their staff is stealing the merchandise. Statistical sampling is ae easy and quick way to develop some suspicions, or even stop the theft on the customer’s dock. The same card or note that is added to inspected boxes can have a deterrent effect, especially if you notify the customer’s quality personal to watch of these cards. Posting the QC Sampling Notice as a label on the outside of the cartons is a great deterrent. Other Physical Steps Still nervous about trusting the personnel to get the right materials in the right box? Hedge your bet with simple bar code labels on your racks and shelving. These can be produced in house using any ink jet or laser printer with the location and normally stocked product expressed in both English and machine language. Remember that similar labeling already exists either as a vendor printed code or UPC in a standard location on master cases (side) and inners (top flap) in a usable format. Purchase appropriate readers for both UPC and Code 39 (typical for the industry) with simple programming that will allow for matching bar codes on racks with the ones on the products. The purpose of simple, stand-alone bar code reading is to verify both stocking and picking. While wireless connectivity to a main server is great, it isn’t necessary for verification purposes. The costs and efforts can be minimal, with simple implementation, but your peace of mind will make the payback virtually instantaneous. Doing this by using a bar or QR code program on a cell phone can take the identifiable payback to days, not months. The easiest place to start is stocking. Essentially, a stocker verifies the code on the product or paper work with a label on the rack, bin or shelf. Get this process under control and then add picking, physical inventory, checking and other functions. As a stand-alone process this sets the stage for installing a new Warehouse Management System (WMS) and can gain perhaps 50% to 80% of the benefits before making any substantial software investments. It will take at least two months for any bar code label program to be usable so starting on this in the near future is imperative. If the Pick-Pack personnel needs to bring boxes with them while picking. at some point you need to identify the shipping carton type usage to determine what cartons (and quantity) should be stocked strategically in the warehouse and bungeed to their carts. While initially the current pick carts and cartons can be utilized they are not necessarily optimal for pick/pack. Self forming bottoms for the cartons and a more user friendly cart should be investigated. Reutilizing incoming random cartons is still feasible, but not recommended. A future article will discuss the personnel and compensation issues involved in Pick-Pack operations. Never mess with people’s paychecks until everyone in the operation has reached a very high level of trust. Saving time and labor in the warehouse provides an opportunity for “gain sharing” where both individuals and teams are rewarded. This is where the ultimate payback is generated. ROBERT FOOTLIK
THE DISTRIBUTOR’S LINK 167 Distribution One a leading provider of ERP distribution software solutions, proudly announces the newly redesigned website showcasing the new release of ERP-ONE distribution software as well as customer testimonials, informational resources, and the new spotlight on user roles. The user-friendly website serves visitors holding prior experience with ERP (Enterprise Resource Planning) software as well as those exploring the company-wide benefits of ERP for the first time. Those new to ERP software will enjoy the ERP Learning Path covering topics like software evaluation, scalability, differentiation from accounting systems, and more. Experienced distributors can view individual program functionality featuring screencaps from the new ERP-ONE software. In addition, a new feature on the website provides an overview of specific role-based user activities like Financial Management, Inventory Management, Sales, and more by showcasing some of the programs that users rely upon to fulfill these daily responsibilities. The Distribution One website also shares valuable content including the company’s news and blog, an events calendar, white papers, customer success stories, and more. “Just as our user-friendly ERP-ONE software simplifies the complex,” explains Distribution One President Larry Ward, “We’ve built our website to deliver information to help visitors understand how our innovations in ERP and integrated E-Commerce will help simplify their jobs and make their companies more profitable. For over 25 years, this customer-centric approach has been the force driving Distribution One innovations.” As a leading end-to-end ERP distribution software resource for wholesalers and distributors across industries including fasteners, industrial supply, Jan/San, fine paper, and more, the <strong>2022</strong> Distribution One website expands on our ongoing commitment to provide educational resources and a positive user experience to every visitor. Distribution One is an industry-leading developer of innovative customer-centric ERP software designed specifically for the needs of wholesalers and distributors. Formed in 1996 with offices in New Jersey and Texas, Distribution One is comprised of a team of experienced ERP specialists who thrive on providing solutions and US-based support to customers across North America and into Europe. The turnkey Cloud and On-Premise ERP-ONE business software delivers intuitive, end-to-end distribution process functionality that improves company-wide productivity and profitability. Supplemental features include integrated E-Commerce, Amazon connectivity, Credit Card processing, Sales Tax Compliance, Shipping integrations, Wireless Warehousing, and Mobile Apps. For more information contact Distribution One by Tel: 1-856-380-0629, email: info@distone.com or visit them online at www.distone.com.
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