Abebe EQA Training document

5: CUSTOMER SATISFACTION /FOCUS
5.3 Review and Evaluation of stakeholder’s perception
• review of stakeholder’s perception
• periodic collection of information and reviewing on the
perception of stakeholders
5.4 Level of Works comparative value
• Compared with local competitors
• Rate the major attributes that enable the works of the
organization to be preferred by customers?
• Affordability
• Project Delivery time
• Quality (Performance, Durability, Reliability, Aesthetics,
Maintainability, Extra Features)
• Compared with International competitors competitive
advantage
• Conformance to Standards
• Does the organization’s Products/works conform to
International standards? certification, accreditation
EQA ,Amhara Building Works Construction Enterprise
The company should
regularly compare its
performance against
bench marked national
and international
standards;