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Abebe EQA Training document

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5: CUSTOMER SATISFACTION /FOCUS

5.1.Exceeding External Customers’

• Expectation

• Value of the product

• Customer’s complaints handling

5.2. Achieving Employee Satisfaction

• Job Satisfaction

• Conducive Work Environment

• Employee Belongingness

• Employees give constructive suggestions to the company.

• Employees protect the company’s property

• What is the level of turnover in the organization

EQA ,Amhara Building Works Construction Enterprise

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