Abebe EQA Training document

1.1 Commitment to Excellence and Continuous
Improvement
1.1.1. Ethical values and beliefs
1.1.2. Paradigm shift/creativity and innovation
1.1.3. Leaders’ involvement in improvement activities
1.1.4. Accessibility
1.2. Leaders’ role in Policies and Strategies
development
1.3. Allocation of Appropriate Resources
1.3.1. Define priorities for resource allocation
1.3.2. Facilitate resource utilization
1.4. Employees Motivation and Development
1.4.1. Recognition and Reward
continuously evaluate and improve the motivational systems
1.4.2. Employee Development-self-Development Plan
1. LEADERSHIP
EQA ,Amhara Building Works Construction Enterprise
1.5. Customer Relationship Management
1.5.1. Recognition of major
customers/stakeholders
1.5.2. Encouraging customers’ feedback
1.6. Leaders’ involvement in Achieving
Organizational Objectives
1.6.1. Transformation of corporate culture
1.6.2. Review of achievements and
recommendations in filling gaps
1.7. Public Responsibility
1.7.1. Initiate environmental improvement
1.7.2. Community development & public
response