2022-03-22 GDD

Our customer proposition for ‘Estate Planning’
This service is suitable for customers requiring advice on the immediate gifting of assets and
maximising the value of the estate to be passed to beneficiaries following death.
This service is not suitable for customers requiring limited advice or one-off advice.
We will establish that you have adequate Income and capital to meet your needs. Including
provision for long term care, in order to assess the level of any surplus capital that may be
used either to provide immediate gifts or for passing into trusts for the purposes of reducing
exposure to inheritance tax.
Where it is necessary to take out insurance to cover the shortfall in the amount of
Inheritance tax your estate may be liable to pay, we will examine features, charges and
financial strength of providers and recommend those who best meet your needs.
We will also advise you on establishing wills, power of attorney and other legal
arrangements necessary to care for you while alive and reduce delays in settling your estate
after your death. If you do not already have a solicitor, we will arrange to introduce you to a
suitable local practice.
Once we have provided our advice, and we have received instructions on how the customer
wishes to proceed, we will then arrange for the agreed transactions to be carried out.
Where you have asked us to provide continuing oversight, we will also:
• Forward any relevant communications received from product providers from whom you
have transferred servicing rights responsibilities to us.
• Monitor any changes in legislation, tax allowance, product terms and product provider
status and notify you where these impact on those objectives, attitude to risk and
personal circumstances you have notified to us.
• Undertake a formal review of our original advice and recommendations at intervals of
twelve months.
In the event of your death, we will provide your dependents with a comprehensive range of
support and advice services to allow them to manage funeral and other financial
arrangements
Page 32 of 34 General Disclosure Document 23/3/2022