2022-03-22 GDD
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Our customer proposition for ‘Personal Protection’<br />
This service is suitable for customers requiring advice on planning for the financial<br />
consequences of death or incapacity to their dependents, or who wish to mitigate the<br />
potential effect of inheritance tax on beneficiaries to their estate.<br />
This service is not suitable for customers requiring limited advice or one-off advice.<br />
We will establish the financial effect on your dependants if you were to die or become<br />
incapacitated and the extent to which your financial affairs may be arranged to meet their<br />
needs. Where there is a shortfall, we will examine and identify appropriate means for this to<br />
be covered within your expenditure budget.<br />
Where it is necessary to take out insurance to cover any shortfall, we will examine<br />
features, charges and financial strength of providers and recommend those whom best<br />
meet your needs.<br />
We will also advise on establishing a will and other legal arrangements necessary to care<br />
for children and ensure access to finances are not restricted by probate. Where you do not<br />
already have a solicitor, we will arrange to introduce you to a suitable local practice.<br />
Once we have provided our advice, and we have received instructions on how the customer<br />
wishes to proceed, we will then arrange for the agreed transactions to be carried out.<br />
Where you have asked us to provide continuing oversight, we will also:<br />
• Forward any relevant communications received from product providers from whom you<br />
have transferred servicing rights responsibilities to us.<br />
• Monitor any changes in legislation, tax allowance, product terms and product provider<br />
status and notify you where these impact on those objectives, attitude to risk and<br />
personal circumstances you have notified to us.<br />
• Undertake a formal review of our original advice and recommendations at intervals of<br />
twelve months.<br />
In the event of your death, we will provide your dependents with a comprehensive range of<br />
support and advice services to allow them to manage funeral and other financial<br />
arrangements<br />
Page 30 of 34 General Disclosure Document 23/3/<strong>20<strong>22</strong></strong>