AMTRAK VACATIONS ® TERMS AND CONDITIONS Operated by Yankee Leisure Holdings, INC. (YLH) • 500 Cummings Center, Suite 5500 • Beverly, MA 01915-9959 PAYMENTS Days Prior to Departure Per Person Nonrefundable Deposit Due 60+ Days $100 nonrefundable deposit due within three days of booking; balance due 60 days prior to departure. A higher deposit is required for certain itineraries. 3–59 Days Full payment due at time of booking. • Yankee Leisure Holdings (YLH) accepts American Express, ® Visa, ® MasterCard, ® Discover ® Card and checks from travel agencies. <strong>Amtrak</strong> <strong>Vacations</strong> payments made by travel agency check must be made payable to: Yankee Leisure Holdings, Inc. • If you pay your deposit with a credit card, YLH will automatically charge the balance due 60 days prior to departure to the same credit card used to make your deposit payment. • Bookings within 14 days of departure will incur a late booking fee. CHANGES To make a change or cancel your vacation, call <strong>Amtrak</strong> <strong>Vacations</strong> at 1-800-AMTRAK-2 or contact your travel agent who will notify <strong>Amtrak</strong> <strong>Vacations</strong> during normal business days/hours, which are Monday through Friday 9:00 a.m. to 5:30 p.m. Eastern Time (holidays and weekends are not business days). Once under deposit, each change will require a $20 change fee per reservation. Changes requested less than three business days prior to departure will incur increased change fees. YLH cannot guarantee the availability of requested changes. Changes requiring reissue of documents will incur a $50 per reservation fee. Changes requiring reissue of documents and tickets will incur a $150 per person fee, plus any supplier fees. Once air tickets have been issued, there will be no name changes or refunds allowed. If you make a change after travel documents are issued, you may need new travel documents. YLH charges a reticketing fee when it is necessary to reissue rail or air tickets. The amount of this fee varies depending on the carrier(s) involved. Before new tickets can be issued, the original tickets must be returned at your expense by a traceable delivery service to Yankee Leisure Holdings, Inc., Attention: Ticketing, 500 Cummings Center, Suite 5500, Beverly, MA 01915-9959. • YLH will waive YLH’s portion of assessed change fees for upgraded trips in which the cost of the upgrade exceeds YLH’s portion of the change fee. YLH cannot waive assessed supplier fees. CANCELLATIONS PRIOR TO TRIP Your cancellation must be made by phone to YLH at 1-800-AMTRAK-2. Date of cancellation is the business day (holidays and weekends are not business days) on which YLH receives verbal notice of your cancellation. Notice received after 5:00 p.m. Eastern Time will be considered made the next business day. Days Prior to Departure Per Person Cancellation Fee Due 31+ $200 plus supplier fees 30–16 $300 plus supplier fees 15–4 $400 plus supplier fees 3–day of departure No refund • Supplier cancellation fees may be assessed in addition to the change / cancel fees stated above. YLH highly recommends its Trip Protection Option to protect you from most cancellation fees. SPECIAL TERMS Escorted Rail Journeys, Holidays, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. YLH cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel. Trip Protection Option (TPO) allows you to cancel your <strong>Amtrak</strong> <strong>Vacations</strong> arrangements for any reason up to noon Eastern Time on the last business day prior to the first services offered by <strong>Amtrak</strong> <strong>Vacations</strong>. The TPO only covers bulk airline tickets that are purchased through <strong>Amtrak</strong> <strong>Vacations</strong>. Important: The TPO must be purchased at time of booking, or when deposit is paid, and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver & Insurance Plan brochure that is included with your travel documents. The TPO does not cover cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify <strong>Amtrak</strong> <strong>Vacations</strong> of a cancellation prior to noon Eastern Time on the last business day prior to departure. Note: If the number of individuals occupying a room decreases or if the number of travelers sharing the cost of a component on their trip changes, the remaining travelers will be responsible for additional costs incurred as a result of a change in the person occupancy rate. In this case, <strong>Amtrak</strong> <strong>Vacations</strong> reserves the right to deduct the extra costs from the refund to the person who cancels. If insufficient funds are deducted from the canceling client, the traveling clients will be charged the remaining portion of the additional costs. When a cancellation is made, the claim will be handled in this manner: Cancellations made before noon Eastern Time on the last business day prior to the first services offered by <strong>Amtrak</strong> <strong>Vacations</strong> (excluding any Escorted Rail Journey) will receive refunds in cash or credit to the credit card depending upon the method of payment. Escorted Rail Journeys cancellations made 4 days to 60 days prior to departure will receive an <strong>Amtrak</strong> Vacation Travel Credit for a future trip minus the Travel Protection Plan cost, cancellations 3 days prior are non refundable. Refunds and Travel Credits will be awarded upon receipt of the returned travel documents to <strong>Amtrak</strong> <strong>Vacations</strong>. TRIP PROTECTION OPTION (TPO) — FROM $49 YLH RECOMMENDS THE PURCHASE OF THE TRIP PROTECTION OPTION. RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK) • AMTRAK IS RESPONSIBLE ONLY FOR THE RAIL TRANSPORTATION IT PROVIDES IN CONNECTION WITH AMTRAK VACATIONS TOUR PACKAGES. AMTRAK DISCLAIMS LIABILITY, AND IS NOT RESPONSIBLE, FOR (1) ANY ACT OR OMISSION OF YLH OR ANY OTHER SERVICE PROVIDER; OR (2) ANY ACCOMMODATIONS, SERVICES, FEATURES OR OTHER TRANSPORTATION OF THE TOUR PACKAGE. • All rail passenger transportation via <strong>Amtrak</strong> shall be provided under its terms and Conditions of Carriage, which shall constitute the sole contract between <strong>Amtrak</strong> and the purchaser of these tours and / or passenger. • FARES, TIME SCHEDULES, ROUTES, EQUIPMENT, SERVICES, PRODUCTS, ACCESSIBILITY INFORMATION, CUSTOMS INFORMATION AND ALL OTHER INFORMATION ARE (1) NOT GUARANTEED, (2) PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, (3) SUBJECT TO CHANGE WITHOUT NOTICE AND (4) FORM NO PART OF THE CONTRACT BETWEEN AMTRAK AND A CUSTOMER. A POSSIBILITY EXISTS THAT THERE MAY BE ERRORS OR INACCURACIES. ALTHOUGH AMTRAK ATTEMPTS TO ENSURE ACCURACY, AMTRAK MAKES NO GUARANTEES AS TO THE COMPLETENESS OR CORRECTNESS AND DISCLAIMS ANY LIABILITIES FOR ANY ERRORS. • AMTRAK DISCLAIMS LIABILITY FOR INCONVENIENCE, EXPENSE OR DAMAGE RESULTING FROM ERRORS, SHORTAGE OF EQUIPMENT OR DELAYED TRAINS, EXCEPT THAT WHEN SUCH A DELAY CAUSES A PASSENGER TO MISS A GUARANTEED CONNECTION, AMTRAK WILL PROVIDE ALTERNATE TRANSPORTATION ON AMTRAK, ANOTHER CARRIER OR OVERNIGHT HOTEL ACCOMMODATIONS AT THE DISCRETION OF AMTRAK. <strong>Amtrak</strong> acts only as selling agent for Thruway connecting carriers and disclaims liability for travel on other carriers. • Neither <strong>Amtrak</strong> nor any of its subsidiaries, affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, contractors, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business, or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to any product or service purchased from or through <strong>Amtrak</strong>. PRICES Prices are subject to change without notice and all reservations are subject to availability. Prices listed are quoted in U.S. dollars, per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple, quad and child hotel rates may be available upon request. YLH recommends that you pay in full at the time of booking. Once full payment is received, YLH will guarantee that your purchase price will not increase unless you make a change to your purchase. All changes are re-priced to the current pricing in effect at time of the change. TOUR PRICES DO NOT INCLUDE Tour prices do not include gratuities, baggage handling and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, loss damage waiver (LDW), gasoline and surcharges for drivers under age 25 (where applicable). REFUNDS Refunds may be available under limited circumstances on a case-by-case basis. Refund requests must be made to YLH within 14 days of the completion of your trip in writing to: <strong>Amtrak</strong> <strong>Vacations</strong>, 500 Cummings Center, Suite 5500, Beverly, MA 01915-9959. Prior to receiving a refund, negotiable tickets and vouchers must be returned. • Unused travel components are not refundable. • Lost vouchers and tickets are not refundable. • YLH OFFERS REFUNDS AND SUBSTITUTIONS WITH THE EXPRESS UNDERSTANDING THAT YOUR ACCEPTANCE OF THE REFUND IS A WAIVER OF ADDITIONAL REMEDIES. OTHER INFORMATION Specific requests must be made at the time of booking and will be honored at the discretion of a hotel or attraction supplier. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or rollaway bed is required, payable directly to the hotel. SPECIAL ASSISTANCE Individuals with mobility impairments and/or disabilities requiring special assistance, treatment or facilities must communicate any special needs to YLH when booking. ENTRY INTO CANADA To enter and leave Canada, all U.S. citizens must carry proof of citizenship such as a valid passport or passport card. Noncitizens must have a valid passport, visa or alien card that permits entry into Canada. A “multiple entry” visa for return to the U.S. may be required. Passengers traveling on <strong>Amtrak</strong> rail into Canada must provide date of birth and citizenship information at the time of reservation. Contact the Canadian Consulate before travel for current and further information. Information accurate at time of printing. HOTELS • Hotel ratings and categories are meant to generally describe the differences among hotels, rooms and amenities. Ratings are not warranties of the properties used. • A minimum-stay rule may apply at some hotels. TRAVEL DOCUMENTS Travel documents will be sent via United States Postal Service approximately 25 days prior to your departure, after YLH receives full payment. SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT PART A – Benefits Provided By YLH Trip Protection Option Up to Trip Cost WHERE TO PRESENT PART A CLAIMS To cancel your vacation prior to departure, contact your travel agent who will notify <strong>Amtrak</strong> <strong>Vacations</strong> or call 1-800-AMTRAK-2 during normal business hours, which are Monday through Friday 9:00 a.m. to 5:30 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to: <strong>Amtrak</strong> <strong>Vacations</strong>, Attn: Claims Department, 500 Cummings Center, Suite 5500, Beverly, MA 01915-9959. SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT PART B – Benefits Provided by the Insurance Company Listed Below Accidental Death & Dismemberment $25,000 Medical Expense / Emergency Assistance $25,000 Travel Delay (Maximum of $100 per Day) $500 Baggage and Personal Effects $1,000 Baggage Delay $100 PART B – CONDITIONS AND LIMITATIONS Certain exclusions and limitations apply and are detailed in the Certificate of Coverage. For example, coverage does not apply to: any sickness or condition of you, a traveling companion or an immediate family member traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if you are not disabled from travel at the time of TPO purchase), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A traveling companion is defined as a person booked to share accommodations in the same room with you during your trip. Sickness or injury must require care by a physician and must commence while the TPO is in effect for you. This plan does not cover a loss that results from an illness, disease, or other condition (of you, an immediate family member, traveling companion or business partner), event or circumstance that occurs at a time when this plan is not in effect for you. Part B of the plan is underwritten by: Stonebridge Casualty Insurance Company, Columbus, Ohio 46403. WHERE TO PRESENT PART B CLAIMS Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Tel: 1-800-888-7292 *In CA, dba Trip Mate Insurance Agency • AMTRAK ASSUMES NO LIABILITY FOR FRAGILE, VALUABLE, PERISHABLE ARTICLES OR UNTAGGED BAGGAGE. • <strong>Amtrak</strong> reserves the right to refuse to carry passengers who pose a hazard to health, safety or security or whose conduct is objectionable in <strong>Amtrak</strong>’s exclusive judgment. • By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this brochure, in particular to the limitations of liability and responsibilities set forth above. • The above terms and conditions are subject to the laws of the District of Columbia, U.S.A. RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF YLH • YLH is responsible for selecting the suppliers that provide the component parts (e.g., hotel accommodations, transfers, car rentals, tours and activities, etc.) for the travel arrangements described in this brochure. • YLH is an independent contractor that arranges travel-related services. • YLH is not an agent of the customer, or of those providing travel-related services and does not in any manner directly provide the accommodations, transportation, meals or other travel-related services. • YLH is not responsible for personal injury or property damage caused by any act or omission, intentional, negligent or otherwise, by any direct carrier, hotel or other supplier or service being offered in the vacations package including but not limited to acts of terrorism, mechanical breakdowns, government actions, weather or acts of God, any delays incurred due to mechanical difficulties or weather conditions, or any circumstances beyond YLH’s control including routing changes and / or changes in type of equipment operated. YLH MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY VACATION DESCRIBED IN THIS DOCUMENT. • The services described in this document, other than carriage by <strong>Amtrak</strong>, are furnished by independent contractors who are not servants of or joint ventures, agents of or partners with YLH. • By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this document, in particular to the limitations of liability and responsibilities set forth above. • YLH “Package Prices” are subject to change without notice. Products and services described in this brochure are subject to change without notice. Call your Travel Agent or <strong>Amtrak</strong> <strong>Vacations</strong> at 1-800-AMTRAK-2 for information. This <strong>Amtrak</strong> <strong>Vacations</strong> brochure and its contents are copyrighted by the National Railroad Passenger Corporation (<strong>Amtrak</strong>). ©<strong>Amtrak</strong> 2012. Acela Express, ® <strong>Amtrak</strong>, ® <strong>Amtrak</strong> Express, ® <strong>Amtrak</strong> Metropolitan Lounge ȘM <strong>Amtrak</strong> <strong>Vacations</strong>, ® Auto Train, ® California Zephyr, ® Capitol Corridor, ® Capitol Limited ȘM Cardinal, ® Cascades, ® City of New Orleans, ® ClubAcela, ® Coast Starlight, ® Crescent, ® Cross Country Café ȘM Empire Builder, ® Hiawatha ® Service, Lake Shore Limited, ® Pacific Surfliner, ® Pere Marquette, ® San Joaquin, ® Silver Meteor, ® Silver Star, ® Southwest Chief, ® Sunset Limited, ® Superliner, ® Texas Eagle, ® U.S.A. Rail ® Pass, Viewliner ® and YOUR CAR, YOUR STUFF AND YOU. SM are service marks of the National Railroad Passenger Corporation. The Downeaster is a service mark of the Northern New England Passenger Rail Authority.
ENTERTAINMENT by Rail. NOT ONLY DOES AMTRAK VACATIONS ® TAKE YOU TO BROADWAY IN NEW YORK CITY, AMTRAK VACATIONS ® WILL ALSO TAKE YOU TO BROADWAY IN CHICAGO, LAS VEGAS, BOSTON, TORONTO AND MANY MORE CITIES. From Broadway shows to Radio City Christmas Spectacular ® and even Cirque Du Soleil ®, <strong>Amtrak</strong> <strong>Vacations</strong> has your ticket to entertainment across the U.S. and Canada. With one phone call, <strong>Amtrak</strong> <strong>Vacations</strong> will book your rail ticket, hotel, dinners and the tickets to the show. Let us get you front and center to see the lights dim and the curtains rise in a city near you. PERFECT FOR GROUPS! ADDITIONAL THEATER PACKAGE CITIES: TO BOSTON FROM PORTLAND, ME $339PP/DBL TO ORLANDO FROM CHARLESTON $359PP/DBL TO TORONTO FROM ALBANY $629PP/DBL TO NEW YORK CITY FROM WASHINGTON, DC $659PP/DBL * Sample prices are for travel in July, per person based on double occupancy. <strong>Amtrak</strong> travel is for Coach accommodations. Prices are subject to change without notice and all reservations are based on availability at time of booking. Packages are available from other cities, please request your departure city. NEW THEATER PACKAGE FROM MILWAUKEE TO CHICAGO AMTRAK VACATIONS PACKAGE PRICE FROM $ 299* PACKAGE INCLUDES: • Roundtrip <strong>Amtrak</strong> Rail Travel PP/DBL • Two nights’ hotel accommodations • Orchestra Seat to a Broadway Style Show • All Taxes Call AMTRAK VACATIONS at 1-800-AMTRAK-2 Or visit us online at AMTRAKVACATIONS.COM GLACIER PARK DISCOVERY Escorted by Rail with ALASKA CRUISE featuring Holland America Cruise Line 16 DAYS / 15 NIGHTS • ESCORTED RAIL JOURNEY AND ALASKA CRUISE YOUR SENSES AWAKEN AS YOU GLIDE THROUGH NATURE TO ONE EXTRA- ORDINARY ADVENTURE AFTER ANOTHER. As an add on to your Glacier National Park Escorted Rail Journey (details on page 16), take a breathtaking cruise to Alaska on the Holland America Line. Come face to face with amazing wildlife, listen to the thunderous roar of calving glaciers and step into history in rustic ports of call. Cruise for seven unforgettable days or spend two full weeks immersed in wonder. AMTRAK VACATIONS $ ® PACKAGE PRICE FROM 4,490 * PACKAGE INCLUDES: • All Escorted Rail Journey inclusions from page 17 • Private transfer from Seattle hotel to cruise port • Private transfer from cruise port to Seattle airport or hotel • 7 nights from Seattle, Alaskan Explorer Cruise on board Holland America’s ms Oosterdam • All taxes and port charges are included Visit <strong>Amtrak</strong><strong>Vacations</strong>.com/escorted for complete travel dates, route maps and payment terms CRUISE ITINERARY DAY PORT DURATION SUN SEATTLE, WASHINGTON Depart 4:00pm Scenic cruising Puget Sound MON At sea TUE Scenic cruising Tracy Arm/ Afternoon Scenic Sawyer Glaciers ‡ Cruising WED Juneau, Alaska Full Day THU Sitka, Alaska Full Day FRI Ketchikan, Alaska Half Day — Morning SAT Victoria, British Columbia Evening SUN SEATTLE, WASHINGTON ‡ Conditions Permitting
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