5 Ways to Improve Customer Service with CommerceXpand
Offer prompt solutions, show your efforts, maintain consistency, teach accountability, and empower your customers and staff to manage their activities themselves.
Offer prompt solutions, show your efforts, maintain consistency, teach accountability, and empower your customers and staff to manage their activities themselves.
5. Be Accurate, Open, and PoliteShowing effort is the first sign to improve your customer service. Next, you need to ensure that customersreceive the same quality of service across all the channels because if they have to repeat themselves, that willdisappoint them. While providing consistent service, make sure you maintain honesty and openness. Forexample, if you’re unsure about a solution, let your customers know about it. Don’t keep them waiting; itfrustrates them. The key is to keep them in the loop, not keep them hanging around.Most importantly, give your service a human touch. People don’t feel like interacting with a soulless machine,no matter what channels and how prompt you answer. So, keep your customer service at the forefront. Showyour customers that you care about them and you’re not just a brand. There are real humans caring for themand their problems.Bonus TipKeep improving. Ask your customers if they need anything else and work on it because customer service is notcomplete until they are satisfied with the result. Your staff may not be well-versed with customer service, butyou as their manager can help them by focusing on the core principles, i.e., speed, accuracy, accountability,proactivity, openness, transparency, and quality.These principles will guide you in keeping up with the changing customer demands and train your staff onwhat’s expected from them.Last but not least, customer service is not just about helping customers solve a problem. It’s about the overallexperience from the moment they visit your store to check out and post-delivery – a long-term process. Hence,don’t limit yourself to one way of service. Bring in apps like the Shopify bundle app and currency converter tomake shopping convenient for your customers. You can try our Shopify app – CommerceXpand, an all-in-oneapp bundle that offers all the apps required for management, conversion, and sales.Try CommerceXpandAll product and company names are trademarks, registered® or copyright© trademarks of their respectiveholders. Use of them does not imply any affiliation with or endorsement by them.appjetty@gmail.com
The Article is originally published on:https://www.appjetty.com/blog/5-ways-to-improve-customer-service/Social Links:appjetty@gmail.com
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The Article is originally published on:
https://www.appjetty.com/blog/5-ways-to-improve-customer-service/
Social Links:
appjetty@gmail.com
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