5 Ways to Improve Customer Service with CommerceXpand
Offer prompt solutions, show your efforts, maintain consistency, teach accountability, and empower your customers and staff to manage their activities themselves.
Offer prompt solutions, show your efforts, maintain consistency, teach accountability, and empower your customers and staff to manage their activities themselves.
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5. Be Accurate, Open, and Polite
Showing effort is the first sign to improve your customer service. Next, you need to ensure that customers
receive the same quality of service across all the channels because if they have to repeat themselves, that will
disappoint them. While providing consistent service, make sure you maintain honesty and openness. For
example, if you’re unsure about a solution, let your customers know about it. Don’t keep them waiting; it
frustrates them. The key is to keep them in the loop, not keep them hanging around.
Most importantly, give your service a human touch. People don’t feel like interacting with a soulless machine,
no matter what channels and how prompt you answer. So, keep your customer service at the forefront. Show
your customers that you care about them and you’re not just a brand. There are real humans caring for them
and their problems.
Bonus Tip
Keep improving. Ask your customers if they need anything else and work on it because customer service is not
complete until they are satisfied with the result. Your staff may not be well-versed with customer service, but
you as their manager can help them by focusing on the core principles, i.e., speed, accuracy, accountability,
proactivity, openness, transparency, and quality.
These principles will guide you in keeping up with the changing customer demands and train your staff on
what’s expected from them.
Last but not least, customer service is not just about helping customers solve a problem. It’s about the overall
experience from the moment they visit your store to check out and post-delivery – a long-term process. Hence,
don’t limit yourself to one way of service. Bring in apps like the Shopify bundle app and currency converter to
make shopping convenient for your customers. You can try our Shopify app – CommerceXpand, an all-in-one
app bundle that offers all the apps required for management, conversion, and sales.
Try CommerceXpand
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