Emotional inteligence
74/661level of young people of comparable age in their chosenprofession, and many were doing much less well.Karen Arnold, professor of education at BostonUniversity, one of the researchers tracking the valedictorians,explains, "I think we've discovered the 'dutiful'—peoplewho know how to achieve in the system. Butvaledictorians struggle as surely as we all do. To knowthat a person is a valedictorian is to know only that he orshe is exceedingly good at achievement as measured bygrades. It tells you nothing about how they react to thevicissitudes of life." 6And that is the problem: academic intelligence offersvirtually no preparation for the turmoil—or opportunity—life'svicissitudes bring. Yet even though a high IQ isno guarantee of prosperity, prestige, or happiness in life,our schools and our culture fixate on academic abilities,ignoring emotional intelligence, a set of traits—somemight call it character—that also matters immensely forour personal destiny. Emotional life is a domain that, assurely as math or reading, can be handled with greateror lesser skill, and requires its unique set of competencies.And how adept a person is at those is crucial to understandingwhy one person thrives in life while another,of equal intellect, dead-ends: emotional aptitude is ameta-ability, determining how well we can use whateverother skills we have, including raw intellect.
Of course, there are many paths to success in life, andmany domains in which other aptitudes are rewarded.In our increasingly knowledge-based society, technicalskill is certainly one. There is a children's joke: "What doyou call a nerd fifteen years from now?" The answer:"Boss." But even among "nerds" emotional intelligenceoffers an added edge in the workplace, as we shall see inPart Three. Much evidence testifies that people who areemotionally adept—who know and manage their ownfeelings well, and who read and deal effectively with otherpeople's feelings—are at an advantage in any domainof life, whether romance and intimate relationships orpicking up the unspoken rules that govern success in organizationalpolitics. People with well-developed emotionalskills are also more likely to be content and effectivein their lives, mastering the habits of mind thatfoster their own productivity; people who cannot marshalsome control over their emotional life fight innerbattles that sabotage their ability for focused work andclear thought.A DIFFERENT KIND OFINTELLIGENCE75/661To the casual observer, four-year-old Judy might seem awallflower among her more gregarious playmates. Shehangs back from the action at playtime, staying on the
- Page 24 and 25: at the Crabtree household. In short
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- Page 28 and 29: 28/661These biological propensities
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- Page 38 and 39: 2Anatomy of an Emotional HijackingL
- Page 40 and 41: moment passes, those so possessed h
- Page 42 and 43: 42/661feeling, as well as any feeli
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- Page 48 and 49: 48/661LeDoux overturned the prevail
- Page 50 and 51: original signal goes straight from
- Page 52 and 53: messages from the brain to regulate
- Page 54 and 55: 54/661memories date from the first
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- Page 58 and 59: sensory information that have not b
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- Page 68 and 69: PART TWOTHE NATURE OFEMOTIONALINTEL
- Page 70 and 71: 70/661After transferring to a priva
- Page 72 and 73: course it accounts for. But what da
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- Page 78 and 79: 78/661competencies and gifts, and c
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- Page 86 and 87: you get that are essential for inte
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- Page 90 and 91: the subtle social signals that indi
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- Page 94 and 95: 4Know ThyselfA belligerent samurai,
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- Page 100 and 101: 100/661Temple University, to assess
- Page 102 and 103: 102/661Gary was emotionally flat, c
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- Page 106 and 107: 106/661Elliot's tumor, growing just
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74/661
level of young people of comparable age in their chosen
profession, and many were doing much less well.
Karen Arnold, professor of education at Boston
University, one of the researchers tracking the valedictorians,
explains, "I think we've discovered the 'dutiful'—people
who know how to achieve in the system. But
valedictorians struggle as surely as we all do. To know
that a person is a valedictorian is to know only that he or
she is exceedingly good at achievement as measured by
grades. It tells you nothing about how they react to the
vicissitudes of life." 6
And that is the problem: academic intelligence offers
virtually no preparation for the turmoil—or opportunity—life's
vicissitudes bring. Yet even though a high IQ is
no guarantee of prosperity, prestige, or happiness in life,
our schools and our culture fixate on academic abilities,
ignoring emotional intelligence, a set of traits—some
might call it character—that also matters immensely for
our personal destiny. Emotional life is a domain that, as
surely as math or reading, can be handled with greater
or lesser skill, and requires its unique set of competencies.
And how adept a person is at those is crucial to understanding
why one person thrives in life while another,
of equal intellect, dead-ends: emotional aptitude is a
meta-ability, determining how well we can use whatever
other skills we have, including raw intellect.