Emotional inteligence
614/6614. The story of the sarcastic vice president was told to me byHendrie Weisinger, a psychologist at the UCLA GraduateSchool of Business. His book is The Critical Edge: How toCriticize Up and Down the Organization and Make It PayOff "(Boston: Little, Brown, 1989).5. The survey of times managers blew up was done by RobertBaron, a psychologist at Rensselaer Polytechnic Institute,whom I interviewed for The New York Times (Sept. 11,1990).6. Criticism as a cause of conflict: Robert Baron, "Counteringthe Effects of Destructive Criticism: The Relative Efficacyof Four Interventions," Journal of Applied Psychology 75,3 (1990).7. Specific and vague criticism: Harry Levinson, "Feedback toSubordinates" Addendum to the Levinson Letter, LevinsonInstitute, Waltham, MA (1992).8. Changing face of workforce: A survey of 645 national companiesby Towers Perrin management consultants in Manhattan,reported in The New York Times (Aug. 26, 1990).9. The roots of hatred: Vamik Volkan, The Need to HaveEnemies and Allies (Northvale, NJ: Jason Aronson, 1988).10. Thomas Pettigrew: I interviewed Pettigrew in The NewYork Times (May 12, 1987).
615/66111. Stereotypes and subtle bias: Samuel Gaertner and JohnDavidio, Prejudice, Discrimination, and Racism (NewYork: Academic Press, 1987).12. Subtle bias: Gaertner and Davidio, Prejudice, Discrimination,and Racism.13. Relman: quoted in Howard Kohn, "Service With a Sneer,"The New York Times Sunday Magazine (Now. 11, 1994).14. IBM: "Responding to a Diverse Work Force," The NewYork Times (Aug. 26, 1990).15. Power of speaking out: Fletcher Blanchard, "Reducing theExpression of Racial Prejudice," Psychological Science(vol. 2,1991).16. Stereotypes break down: Gaertner and Davidio, Prejudice,Discrimination, and Racism.17. Teams: Peter Drucker, "The Age of Social Transformation,"The Atlantic Monthly (Nov. 1994).18. The concept of group intelligence is set forth in WendyWilliams and Robert Sternberg, "Group Intelligence: WhySome Groups Are Better Than Others," Intelligence (1988).19. The study of the stars at Bell Labs was reported in RobertKelley and Janet Caplan, "How Bell Labs Creates Star Performers,"Harvard Business Review (July-Aug. 1993).20. The usefulness of informal networks is noted by DavidKrackhardt and Jeffrey R. Hanson, "Informal Networks:The Company Behind the Chart," Harvard BusinessReview (July-Aug. 1993), p. 104.
- Page 564 and 565: we behave when enraged or dejected;
- Page 566 and 567: 566/661Say you're alone one night a
- Page 568 and 569: 568/661corticomedial area of the am
- Page 570 and 571: 570/661neurotransmitters, for examp
- Page 572 and 573: 572/661• Using steps for problem-
- Page 574 and 575: APPENDIX EThe Self ScienceCurriculu
- Page 576 and 577: 576/661SOURCE: Karen F. Stone and H
- Page 578 and 579: SOURCES: E. Schaps and V. Battistic
- Page 580 and 581: M. T. Greenberg and C. A. Kusche, P
- Page 582 and 583: 582/661RESULTS:• Improved problem
- Page 584 and 585: 584/661• Increased ability to "si
- Page 586 and 587: 586/6616. Only in adults: An observ
- Page 588 and 589: 588/661About Emotion. New York: Oxf
- Page 590 and 591: 590/6616. Unconscious preferences:
- Page 592 and 593: 592/661the amygdala are especially
- Page 594 and 595: 594/6613. Richard Herrnstein and Ch
- Page 596 and 597: used statistical methods to assess
- Page 598 and 599: 14. Unconscious fear: The snake stu
- Page 600 and 601: 13. Therapies for anxiety disorder:
- Page 602 and 603: 602/6618. SAT scores of impulsive a
- Page 604 and 605: 26. Mihaly Csikszentmihalyi, Flow:
- Page 606 and 607: 8. Stern, op. cit.606/6619. The dep
- Page 608 and 609: 608/6612. The display rules are in
- Page 610 and 611: 610/6611. There are many ways to ca
- Page 612 and 613: 612/66114. Stonewalling: Gottman, W
- Page 616 and 617: Chapter 11. Mind and Medicine616/66
- Page 618 and 619: 618/6619. Of the dozen or so studie
- Page 620 and 621: 620/66122. Stress weakens the immun
- Page 622 and 623: 622/66129. Depression and disease:
- Page 624 and 625: 624/661cortisol, and catecholamines
- Page 626 and 627: 56. Unethical not to treat depressi
- Page 628 and 629: 628/661teachers had said were the m
- Page 630 and 631: 630/6618. Some of the evidence for
- Page 632 and 633: 632/661there is something reminisce
- Page 634 and 635: victim—"Why me?"—needs to be ad
- Page 636 and 637: Nonrepressors," Journal of Abnormal
- Page 638 and 639: 638/661percent jump over the 1980 r
- Page 640 and 641: 640/6619. The comparison across nat
- Page 642 and 643: 642/661of the Society for Research
- Page 644 and 645: 644/661Adolescents," Journal of Abn
- Page 646 and 647: 646/66148. Two fifths are heavy dri
- Page 648 and 649: 65. The figure for boys and girls r
- Page 650 and 651: 650/66111. Emotional-literacy progr
- Page 652 and 653: 652/6617. While it may seem self-ev
- Page 654 and 655: 654/661heightened social and emotio
- Page 656 and 657: 656/661Toni Burbank, my editor at B
- Page 658 and 659: By the same authorVital Lies, Simpl
- Page 660 and 661: www.bloomsbury.com/danielgoleman660
615/661
11. Stereotypes and subtle bias: Samuel Gaertner and John
Davidio, Prejudice, Discrimination, and Racism (New
York: Academic Press, 1987).
12. Subtle bias: Gaertner and Davidio, Prejudice, Discrimination,
and Racism.
13. Relman: quoted in Howard Kohn, "Service With a Sneer,"
The New York Times Sunday Magazine (Now. 11, 1994).
14. IBM: "Responding to a Diverse Work Force," The New
York Times (Aug. 26, 1990).
15. Power of speaking out: Fletcher Blanchard, "Reducing the
Expression of Racial Prejudice," Psychological Science
(vol. 2,1991).
16. Stereotypes break down: Gaertner and Davidio, Prejudice,
Discrimination, and Racism.
17. Teams: Peter Drucker, "The Age of Social Transformation,"
The Atlantic Monthly (Nov. 1994).
18. The concept of group intelligence is set forth in Wendy
Williams and Robert Sternberg, "Group Intelligence: Why
Some Groups Are Better Than Others," Intelligence (1988).
19. The study of the stars at Bell Labs was reported in Robert
Kelley and Janet Caplan, "How Bell Labs Creates Star Performers,"
Harvard Business Review (July-Aug. 1993).
20. The usefulness of informal networks is noted by David
Krackhardt and Jeffrey R. Hanson, "Informal Networks:
The Company Behind the Chart," Harvard Business
Review (July-Aug. 1993), p. 104.
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