Emotional inteligence
318/661self-motivated enough to take on responsibilities aboveand beyond their stated job—and self-management inthe sense of regulating their time and work commitmentswell. All such skills, of course, are aspects of emotionalintelligence.There are strong signs that what is true at Bell Labsaugurs for the future of all corporate life, a tomorrowwhere the basic skills of emotional intelligence will beever more important, in teamwork, in cooperation, inhelping people learn together how to work more effectively.As knowledge-based services and intellectual capitalbecome more central to corporations, improving theway people work together will be a major way to leverageintellectual capital, making a critical competitivedifference. To thrive, if not survive, corporations woulddo well to boost their collective emotional intelligence.
11Mind and Medicine"Who taught you all this, Doctor?"The reply came promptly:"Suffering."—ALBERT CAMUS, The PlagueA vague ache in my groin sent me to my doctor. Nothingseemed unusual until he looked at the results of a urinetest. I had traces of blood in my urine."I want you to go to the hospital and get some tests . . .kidney function, cytology . . . ," he said in a businessliketone.I don't know what he said next. My mind seemed tofreeze at the word cytology. Cancer.I have a foggy memory of his explaining to me whenand where to go for diagnostic tests. It was the simplestinstruction, but I had to ask him to repeat it three orfour times. Cytology —my mind would not leave theword. That one word made me feel as though I had justbeen mugged at my own front door.Why should I have reacted so strongly? My doctor wasjust being thorough and competent, checking the limbsin a diagnostic decision tree. There was a tiny likelihoodthat cancer was the problem. But this rational analysis
- Page 268 and 269: 268/661that he is an innocent victi
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- Page 282 and 283: Because flooding is triggered by ne
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- Page 304 and 305: budge the biases of those employees
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- Page 340 and 341: stress, their ATP levels rose sharp
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- Page 346 and 347: 346/661Like its near cousin optimis
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11
Mind and Medicine
"Who taught you all this, Doctor?"
The reply came promptly:
"Suffering."
—ALBERT CAMUS, The Plague
A vague ache in my groin sent me to my doctor. Nothing
seemed unusual until he looked at the results of a urine
test. I had traces of blood in my urine.
"I want you to go to the hospital and get some tests . . .
kidney function, cytology . . . ," he said in a businesslike
tone.
I don't know what he said next. My mind seemed to
freeze at the word cytology. Cancer.
I have a foggy memory of his explaining to me when
and where to go for diagnostic tests. It was the simplest
instruction, but I had to ask him to repeat it three or
four times. Cytology —my mind would not leave the
word. That one word made me feel as though I had just
been mugged at my own front door.
Why should I have reacted so strongly? My doctor was
just being thorough and competent, checking the limbs
in a diagnostic decision tree. There was a tiny likelihood
that cancer was the problem. But this rational analysis
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