45 Edition 2020 FINAL

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 77
CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
4.What accomplishment are
you most proud of?
Lily: In 2008, I was promoted
from Director of Rooms to
Resident Manager at JW Marriott
Surabaya, and I won the EDGE
Award (Excellence in Delivering the
Guest Experience) Award. I went to
Washington DC to receive the award
at Marriott Headquarters and met
Mr Marriott and Mr Arne Sorenson.
In 2016, I was made the first
Indonesian Female GM for Marriott.
Beatrice: I became a Director of
Revenue at age 26.
Santi: When I see I can help create
another leader.
Sylvia: Being the youngest finance
leader in most of the properties I
have worked. Being a Director of
Finance in the Marriott International
chain at the age of 30 years old.
Ristiana: I am most proud that I
have a few HR leaders who used to
be my team members. I am happy
to think of me playing a role, albeit
small, in their career.
Kristanti: People development
as some of my team members have
achieved a higher career path. And I
was the winner of the 2018 Hotelier
Awards Asia, named as the Hotel
Manager of the Year.
5.Share an experience
showing the challenges
you face.
Lily: I am not an expert in
Engineering. At the time I was overseeing
the Engineering department
when the Director of Engineering’s
position was vacant. We received
complaints relating to engineering.
The team gave me an explanation I
did not understand. I used common
sense and logic to ask the right questions,
finding out the root cause.
My questions triggered the right
response from the team, who solved
the problem.
Beatrice: Unfortunately, or fortunately,
I don’t really have a personal
case that represents challenges
specific to women. The hospitality
industry is huge, yet it is a very
small world. Among your current
subordinates might be your boss
of the future. So always treat others
the same way you would want to be
treated by others – no matter what
position you and others are holding
now.
Santi: Family support has the biggest
impact on a woman’s career.
Sylvia: I often encounter the
stereotype that women are more
emotional and less decisive than
men. So as a woman I bring diverse
physical, mental, and emotional
experiences to the conversation.
Also, I tend to lead in a more interactive,
cooperative style, often
resulting in a strengthening of the
sense-of-team in employees. Or
as we say at a Great Place to Work,
inspiring a higher degree of commitment
to strive to achieve the
business’ goals.
Ristiana: I have had a few occasions
where I later realized I was not
in the best mindset for handling
a situation. However, I have been
learning, in a few instances the hard
way, that I can always take my time
to first distance myself from the situation,
assess it again, and once I have
supporting facts, data, and the like,
determine what to do.
6.How do you balance
your work and home
responsibilities?
Lily: My home is Surabaya and I
work in Bali, so there are not many
home responsibilities, except to
communicate daily with my sons.
Every two to three weeks I fly back
to Surabaya to be with them. And I
spend time with my mother at least
once a month.