45 Edition 2020 FINAL
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HOTELIER
| HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM |
MARRIOTT INTERNATIONAL
- WOMEN IN LEADERSHIP -
INTERNATIONAL WOMEN’S DAY
I N D O N E S I A
EST 2006
CELEBRATING THE
45TH INTERNATIONAL
WOMEN’S DAY
NIRJHARA
A RESORT REDEFINING
SUSTAINABLE LUXURY
HOTELIER INDONESIA
45TH | VOL 30 | MAR-APR 2020
COVID-19 AND THE GLOBAL HOTEL INDUSTRY:
A ROADMAP TO RECOVERY
BALI : BRANDED & HOTEL RESIDENCE
REPORT MARCH 2020
2
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
CONTENTS
G H M L u r e s
Kretschmann Back to
Lead Chedi in Maldives.
One of the ‘first generation’
of general managers to
open GHM properties from
the Far East to the Middle
East is flying the Chedi flag
again as he prepares to
introduce a new resort on
Kudavillingili Island in the
Maldives later this year.
50
Introducing Nirjhara,
a resort redefining
sustainable luxury
- A secluded jungle experience
with a side of
opulence awaits guests at
this Tabanan addition
82
10
How COVID-19 and the global hotel
industry: A roadmap to recovery
The total number of festival travelers
didn’t even hit 152 million this year.
Compare that to the 2019 Spring
Festival, which reached 420 million, and
Chinese hotels were down 64%.
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 3
STUART LYALL APPOINTED
GENERAL MANAGER OF FUSION
NEWEST VIETNAM HOTEL
As Fusion grows its hotel portfolio
with the opening of Fusion Suites
Vung Tau, the wellness-focused
hospitality group has appointed
seasoned hotelier, Stuart John Lyall,
to manage the new property
14
CELEBRATING THE 45TH
INTERNATIONAL WOMEN’S DAY.
Women’s Day was first held in New
York City on February 28, 1909. The
United Nations began celebrating
International Women’s Day on
March 8th, 1975, thus making 2020,
the 45th International Women’s Day.
38
MANAGING REVENUE
AMIDST APAC TRAVEL
RESTRICTIONS . Concerns
relating to the spread of
the COVID-19 and largescale
travel restrictions put
in place are having a direct
impact on hoteliers across
the Asia-Pacific (APAC)
region
70
92
UNTIL THE END OF
APRIL, HOTEL EDEN’S
LA LIBRERIA SHALL
BE TRANSFORMED
INTO AN IRRESISTIBLE
CHOCOLATERIE IN
COLLABORATION
WITH “SAID DAL 1923”
FROM THE EDITOR
Hotelier Indonesia
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Hotelier Indonesia Tabloid
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Hotelier Indonesia Spa
Dear Hotelier Indonesia
Indonesia now is on alert, many
events canceled and some are postpone
due to the COVID-19 Outbreak.
Governoor has announced to closed
all Jakarta Tour destination to protect
people from the covid-19 spreads.
And suggest to closed all schools and start
recommend to avoid gathering, amid the
outbreak. Therefore please check all events
schedules before you make hotel and flight
reservations . This outbreak has hit Hospitality Industry in
every aspects. This global outbreak has announced by WHO as pandemic
and everyone has ordered to be ready and avoid the spreads.
Please take care yourself and family.
Rachel Grier, IDeaS Area Vice President, Asia Pacific Concerns relating
to the spread of the COVID-19 and largescale travel restrictions put in
place are having a direct impact on hoteliers across the Asia- Pacific
(APAC) region. So, what should hoteliers consider when seeking to
address the business challenges posed by the emergence of COVID-
19? Read on Page 14.
Check out what Yuki Hu, Eva Liu and George Yu advice regarding
COVID-19 and the global hotel industry: A roadmap to recovery start
on Page 44
Not to miss Bali Brand & Residence March 2020 Report from Horwarth
HTL in this edition, plus Many many more to read ... again, always
protect yourself and be safe!
www.spa.hotelier-indonesia.com
Hotelier Indonesia Booking
www.ticket.hotelier-indonesia.com
Hotelier Indonesia Shop
Editor In Chief | Founder
Hery Sudrajat
shop.hotelier-indonesia.com
CONNECT TO OUR SOCIAL MEDIA
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 5
| HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM |
HOTELIER
MARRIOTT INTERNATIONAL
- WOMEN IN LEADERSHIP -
INTERNATIONAL WOMEN’S DAY
I N D O N E S I A
EST 2006
COVER : CELEBRATING THE 45TH INTERNATIONAL WOMEN’S DAY: Can We Have It All?
How does your company embrace diversity, inclusivity and empowerment through equality?
124
CELEBRATING THE
45TH INTERNATIONAL
WOMEN’S DAY
NIRJHARA
A RESORT REDEFINING
SUSTAINABLE LUXURY
HOTELIER INDONESIA
COVID-19 AND THE GLOBAL HOTEL INDUSTRY:
A ROADMAP TO RECOVERY
45TH | VOL 30 | MAR-APR 2020
BALI : BRANDED & HOTEL RESIDENCE
REPORT MARCH 2020
PUBLISHER : HOTICOM MEDIA INTERNATIONAL
JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE
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EDITORIAL DISCLAIMER
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occur, consequently readers using this information do so
at their own risk.Hotelier Indonesia Magazine and Website
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Permission is only deemed valid if approval is in writing.
26
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62
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45th | Vol 30 | 2020 | www.hotelier-indonesia.com 7
HOTZONES
FOODY CONTENTS - ISSUE 45TH
102
HOTEL EDEN’S
Guests and Romans can enjoy,
from Monday to Saturday, one
of the world’s most loved ingredients
in a whole host of delicacies:
hot dark chocolate and gianduja
with toppings and spices such as
star anise, crushed pistachios,
ginger, chilli or crispy puffs; a
special cappuccino with three
chocolates; a selection of pralines
and truffles; petite patisserie,
biscuits and chocolate-coated
ginger, orange and lemon zest;
strawberries with chocolate and
champagne and the typical Italian
dessert of Tiramisu, revisited
by Hotel Eden’s Executive Chef
Fabio Ciervo and created on the
spot
160
BOTANICA
CELEBRATE
EASTER
Botanica offers plenty of space
for private events and large
group dining. We love large
groups and can prepare a selection
of menu options showcasing
our modern Australian cuisine
specifically tailored to your preferences.
Whether you are hosting
a family group of 10 guests
or want to take over Botanica
for the night, we’ve got you covered.Our
experienced team can
assist you all areas from menu
design with matching wines to
bespoke decorations. reservation@botanicabali.com
156
“SARONG
GAENG CHOO
CHEE”
“Gaeng Choo Chee” of
grilled prawn with Thai
basil, kaffir lime and coconut
cream. The beloved
Bali restaurant, helmed by
revered chef Will Meyrick,
has embraced a broader
exploration of Asia and
revamped existing offerings
to reflect the chef’s
ample travels as of late.
“I’ve done a lot of travelling
in the past year and wanted
to introduce more diversity to
the menu,” Meyrick says of
the decision to overhaul the
dishes at the fine diner.
advertise now
www.hotelier-indonesia.com
NEWS JOBS EVENTS SUPPLIERS
154
40
66 20
10
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
André Kretschmann
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 11
GHM LURES KRETSCHMANN BACK TO LEAD CHEDI IN MALDIVES
SINGAPORE (Mar. 2, 2020) — One of the ‘first
generation’ of general managers to open GHM
properties from the Far East to the Middle East
is flying the Chedi flag again as he prepares to introduce
a new resort on Kudavillingili Island in the
Maldives later this year.
André Kretschmann, who started with GHM in 1995,
has assumed pre-opening responsibilities at The Chedi
Kudavillingili, the group’s first property in the Maldives.
Located within a half-hour speed boat ride of Malé
International Airport, the new 99-villa resort will feature
36 overwater villas, a 150-metre long pool and a spa
with eight overwater treatment rooms.
The Kudavillingili appointment closes the loop on
a remarkable 25-year run in Asia that began with
Kretschmann’s work as general manager at The Financial
Club Jakarta, then a GHM property.
“As part of that first generation, André really helped to
define the image of a GHM manager,” said GHM President
Hans R. Jenni, who co-founded the group with hotelier
Adrian Zecha in 1992. “The precedents he established
then proved to be the substance of a foundation we’ve
been building on ever since, and we’re thrilled to have
him back.”
Sri Lanka for another two-year assignment on a GHM
interest in Colombo.
He parted company with GHM in 2005 for stints as
general manager at a Leading Hotel of the World on
Koh Samui in Thailand and at a Shangri-La resort on
Boracay in the Philippines before he settled into a
6-year stop as director for hotel openings at LVMH –
Hotel Management, Maison Cheval Blanc where he
managed the debuts of properties in the Maldives,
Oman and Egypt.
He returned briefly to GHM in 2015 for a one-year
assignment on Bali and has worked since 2016 as
the director of resort and villa operator, TempleTree
International, in Bangkok.
A German national, Kretschmann received his diploma
in hotel management in Heidelberg in 1981 and spent
his first years in the hospitality industry at hotels in
Germany and the UK, as well as a two-year term, 1989-
1991, at the Mandarin Oriental in Hong Kong.
In 2019, he was elected to membership in London’s
Institute of Hospitality as a fellow.
After Kretschmann’s two-year run with GHM in Indonesia,
he took charge of The Chedi Phuket in Thailand, then
opened The Chedi Muscat in 2003 before moving on to
12
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
ABOUT GHM
Established in 1992, GHM (General
Hotel Management Ltd.) is known
for conceptualising, developing
and operating an exclusive group of
hotels and resorts. With an intimate
portfolio and more projects in
the pipeline, GHM prides itself in
providing guests with an unrivalled
lifestyle experience.
Each GHM property is an original. A
symbiotic relationship between the
hotel and the local culture enables
GHM to provide guests with a
genuine, close-up experience of the
best each destination has to offer.
The signature GHM style melds
contemporary interpretations
of Asian designs and distinctive
local touches to create inspired,
memorable spaces.
GHM’s portfolio includes:
The Chedi Al Bait, Sharjah, UAE, The
Chedi Muscat, Oman, The Chedi
Andermatt, Switzerland, The Chedi
Luštica Bay, Montenegro
GHM properties currently
under development:
The Chedi Kudavillingili, Maldives,
The Chedi Mumbai, India, The Chedi
Khorfakkan, Sharjah, UAE, Th e
Chedi Zhudong, Hsinchu, Taiwan
The Chedi Club Zhudong, Hsinchu,
Taiwan, The Chedi Residences
Zhudong, Hsinchu, Taiwan
In addition to these, GHM has
joined with like-minded partners
and entered into meaningful
collaborations to deliver innovative
brands, continuing its legacy
of setting new benchmarks of
excellence in the hospitality
industry.
Ahn Luh
A hn Luh is a joint venture
partnership forged among Duan
Qiang, the first Chairman of Beijing
Tourism Group (1998-2019), the
present president of China Tourism
Association and chairman of the
Union of World tourism, Adrian
Zecha, the visionary behind
Amanresorts, along with Hans R.
Jenni, President and Director of
GHM. It is a brand that combines
the essence of Old World Chinese
hospitality in today’s context of
contemporary elegance, reflecting
in its service, architectural design
and interior décor, how tradition
and modernity can intertwine to
present an original, urban resort
concept.
The Ahn Luh portfolio
includes:
Ahn Luh Zhujiajiao, Shanghai, Ahn
Luh Lanting, Shaoxing , Ahn Luh
Qiandao Lake, Hangzhou , Ahn Luh
Nanjing, Jiangsu (2021), Ahn Luh
Zhuhai, Guangdong (2022)
Tin Hotels
TIN Hotels is the new artisanal
brand by GHM focusing on
lifestyle experiences. By pushing
the boundaries of what a new
generation of hotels can be to
a global traveller, our goal is to
provide guests with social spaces
that deliver unrivalled communal
experiences, great style and
wholesome nutrition at a more
accessible price point without
compromising the standards that
our world-class luxury brands are
known for. For more information,
please visit www.GHMhotels.com
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 13
14
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
Managing Revenue Amidst
APAC Travel Restrictions
By Rachel Grier, IDeAS, Area
Vice President, Asia Pacific
Concerns relating to the spread of the COVID-19 and largescale
travel restrictions put in place are having a direct impact
on hoteliers across the Asia-Pacific (APAC) region. While the
full picture of reduced demand for hotel rooms across the
region is only beginning to be understood, STR Global has
indicated that “Singapore, Bangkok and Bali, all popular markets
for outbound Chinese travelers, have seen the decline
continue in occupancy from their normal respective levels.”
In particular, the tourist destination of Phuket is forecasting
challenging operating conditions with hotels’ on the books
occupancies for March in the 40-50% range, versus last year
where 70-80% was on the books for the same period.
HOT SOLUTIONS
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 15
Markets that source a large portion
of their guests from mainland
China, and other affected
regions like Korea, are being
most affected by the current
travel restrictions. However, as
no one can accurately predict
the extent to which the virus will
spread, hoteliers across the wider
APAC region are understandably
concerned.
So, what should
hoteliers consider
when seeking to
address the business
challenges posed
by the emergence of
COVID-19?
Firstly, hoteliers must avoid making
‘gut-instinct’ or emotional
decisions in the face of current
market uncertainty. Rather they
should focus on rational, analytical
and data-based strategic approaches
to pricing.
For example, when faced with a
high volume of cancellations or
low demand from countries affected
by COVID-19 hotels might
be tempted to offer short-term
discounts and to start relying
on more expensive distribution
channels to try and attract bookings
from other markets. While
this might seem like a good strategy
for the short term, it is a very
long road to recovery from these
decisions.
HOT SOLUTIONS
A key lesson learnt from previous
instances of market uncertainty—such
as the global financial
crisis—is that although price cuts
may deliver a brief spike in volume
in the short run for a hotel,
they can also result in long-term
pain for any hotel that pursues
this strategy.
Hotels that instigate aggressive
downward price action in the
face of market uncertainty tend
to face challenges when demand
picks up. These properties experience
resistance to any price
increases from customers who
have a lower reference point value
for a hotel’s rooms and services.
16
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
Additionally, if competing properties also reduce
prices as a reaction to your own discounting efforts,
these rival properties may not follow your
attempted price increase in the future, making it
difficult for you to return your prices to previous
levels for some time to come.
Hoteliers should not panic when faced with market
uncertainty resulting from lower demand due
to COVID-19. Slowdowns happen in all regions
and business (nearly) always comes back. Do
not implement anything you might regret later—
such as giving too much business to costly thirdparty
booking channels. Rather, take a long-term
view of what is best for your business.
It is not only tourist destinations popular with
Chinese travelers and hotel room revenues that
are being impacted by COVID-19. The viability
of major conferences and events are also being
affected due to travel restrictions. Already
the HSBC Singapore Rugby Sevens has been
postponed from April to October over COV-
ID-19 fears, and many corporate conferences
with potentially lucrative event-space reservations
may be similarly at risk of disruption.
Any hotelier who currently is, or may in the future,
be impacted by lower demand due to CO-
VID-19 related travel restrictions needs to have
a plan, even if it will not be fully implemented.
As hoteliers deal with increased demand uncertainty,
it is critical they map out and stress test
best-to-worst case scenarios and the activities
to counter each.
Activities should be multi-functional and cover
varying “what-if” scenarios. For example, what
if corporate demand drops by 10 percent? What
if group bookings fail to materialise? What if
weekend demand declines by 25 percent? Hoteliers
need to explore how their marketing teams
could redeploy and reassign planned campaign
funds to generate and secure alternative business
and new markets.
Revenue managers are instrumental in finding
alternative revenue sources and helping create
new ones in times of uncertainty. If weekday
demand declines significantly due to lower destination
visitation numbers as a result of lower
traveler numbers from China, revenue managers
should work with their sales and distribution
teams to explore alternative revenues to
make up some of the lost demand (e.g., locally
sourced business, meetings & events, etc.).
How much revenue can a hotel
protect by locking in contracts
for longer periods of time?
Hoteliers should also look at if their post booking
pre/at arrival upsell activities are optimised
and always take a long-term view with any decision-making.
The best way to prepare for future uncertainty
is by being certain about your own business
strategies under any condition. Hotels looking to
implement new promotions should look to simulate
what-if analysis and run A/B testing on potential
pricing scenarios, so they aren’t blindly
launching new campaigns at critical times for
their business.
Hoteliers must continue to execute a revenue
management strategy focused on not just the
next few months, but the next several years. The
overall trend for the hotel industry is and will remain
positive, tied to predicted sustained growth
for business and leisure travel at a global scale.
The bottom line for hotels operating across the
APAC region is that this is no time to panic, but
it is time to plan.
For more information,
please visit: www.ideas.com
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 17
IDeaS Launches Hotel Industry’s
First Total Revenue Forecasting
and Planning Tool
Through automation and scientific forecasting, IDeaS RevPlan will enable Asia-Pacific Hoteliers to
build out forward-looking total revenue plans
Singapore—March 5, 2020—IDeaS Revenue Solutions, the world’s leading provider of revenue management
software and services, announced today IDeaS RevPlan, a cloud-based module built to
complement its flagship RMS products. The module is designed to take the pain out of budgeting and
forecasting a hotel’s total business, including food and beverage outlets.
Until now, hotels have relied on manual forecasting and data collection to plan operations for their
total business. This error-prone, time-consuming process leads to inefficient labor costs, siloed decisionmaking
and smaller profits.
Utilising advanced revenue science, RevPlan enables revenue managers, finance directors and hotel
leaders to effectively budget, plan and strategise using automation and scientific forecasting.
“Hoteliers face many challenges when it comes to the planning and budgeting of their total business.
Essential data is spread out and isolated, the manual process is prone to errors and non-rooms revenue
is left on the sidelines. That’s why we developed RevPlan, a budgeting and planning solution built for
and by hoteliers,” said Sanjay Nagalia, co-founder and chief operating officer, IDeaS.
With RevPlan, hoteliers will be able to increase the profitability of all revenue streams, from guest rooms
to food and beverage, with scientific forecasting for more precise planning.
RevPlan consolidates hotel data at the enterprise level to easily drive more strategic decision-making
by revenue stream, region or brand. The solution will also help boost hotel operational efficiencies with
automated data collection and intelligence.
About IDeaS
IDeaS, a SAS company, is the world’s leading provider of revenue management software and services.
With over 30 years of expertise, IDeaS delivers revenue science to more than 13,000 clients in 140
countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates
sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can
trust. Results delivered. Revenue transformed. Discover greater profitability at ideas.com.
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NEWS | JOBS | EVENTS | SPA | FOODS | PROPERTY | GOLF | SUPPLIERS | BOOKING | STORE & MORE
Karma Kandara
reinvigorates
its wellness
program for
2020
20
45th | Vol 30 | 2020 | www.hotelier-indonesia.com
HOT BUSINESS
Access Point Financial Provides $11M in Financing for Sheraton
Chicago Northbrook Renovation
Recognized leader in hospitalityfocused
lending steps in to assist with
the continued repositioning of the
Sheraton brand with Chicago hotel
update
CHICAGO - March 12, 2020 - Access
Point Financial, LLC (APF), a leading
direct lender and specialty finance
company focused exclusively on the
hospitality industry, today announced
the completion of an agreement with
a Chicago-based ownership group to
provide $11 million in financing for
the renovation of the Sheraton Chicago
Northbrook Hotel. The Sheraton
Chicago Northbrook Hotel opened in
2008, and is located in Northbrook,
Illinois, a suburb of Chicago. The
161-room hotel selected Access Point
Financial for financing in order to fund
a recapitalization and renovation of the
entire property as part of Marriott’s
ongoing improvement of the entire
Sheraton brand. The update is expected
to commence over the next several
months.
The borrower acquired the property in
late 2019. Access Point Financial was
able to fund the hotel’s renovation due
to the organization’s accommodating
and flexible loan structure, as well
as its extensive knowledge and
understanding of the hotel industry.
Aimbridge Hospitality will continue
to manage the property following the
renovation.
“The Sheraton Chicago Northbrook
is well-positioned in the market and
is located five miles from Chicago
Botanical Gardens and nine miles from
Northwestern University.
This is an ideal property for the area,
and we are excited to be included in
its reimaging. The Sheraton brand is
making great strides as it modernizes
itself, and we think this property
will benefit greatly from an infusion
of capital and creativity,” said
Matthew Hick, Director of Business
Development at Access Point Financial.
For more information on Access Point
Financial’s comprehensive portfolio of
hospitality-focused financial services,
Please visit www.accesspointfinancial.
com.
About Access Point Financial |
Founded in 2011, Atlanta-based Access
Point Financial, Inc. (APF) is a direct,
full-service specialty lender focused on
the hospitality industry, offering a fullservice
lending & advisory platform
that provides financing to qualified
hotel franchisees of all major brands
and independent boutique hotels
throughout the United States & Canada.
For additional information, please visit
www.accesspointfinancial.com
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 21
Swiss-Belhotel International
unveils the sensational Swiss-
Belinn Cikarang, Indonesia
Picture: Mrs. Maria Johanna Halim - Vice
Director of PT. Arga Anantya and Mr. Emmanuel
Guillard - Senior Vice President of Operations
and Development for Indonesia, Malaysia and
Cambodia
HONG KONG – Swiss-Belhotel International has
increased its substantial Indonesian footprint
with the unveiling of Swiss-Belinn Cikarang –
a strategically located three-star property in
Jababeka, Cikarang, the biggest industrial estate
in Southeast Asia. The global hospitality management
chain officially took over the 138-room
hotel – formerly known as Celecton Jababeka
– on 1 March, 2020.Swiss-Belinn Cikarang is
located in the Jababeka complex, a fully-integrated
township in the Bekasi Regency of West
Java. The hotel is a mere 35km east of Jakarta
and 45km from Halim Perdana Kusuma Airport
– making it the affordable hotel of choice for
discerning leisure and business travellers. Swiss-
Belinn Cikarang also provides convenient access
to an array of excellent entertainment and shopping
options.
Mr. Gavin M. Faull, Swiss-Belhotel
International Chairman and
President, said the Group was
“very excited” to add Swiss-Belinn
Cikarang to its global portfolio.
“Surrounded by activities and attractions,
including the Jababeka Golf
& Country Club, this is the perfect
hotel and destination for out-oftown
events and guests who need
a break from the bustling city,” he
said. “With its blend of international
services and warm Indonesian hospitality,
all at an affordable price,
Swiss-Belinn Cikarang is the ideal
choice for every occasion.”
“This is an exciting time for the
company in Indonesia,” Mr. Faull
continued. “Swiss-Belinn Cikarang
is one of nine properties we will
launch in Indonesia this year, with
another three properties added to
our portfolio by 2022. That will give
us a remarkable 84-property presence
in the country, where we were
named ‘Indonesia’s Leading Global
Hotel Chain’ for an unprecedented
ninth time at the recent Indonesian
Travel and Tour Awards 2019-20.”
Swiss-Belinn Cikarang’s stylish, contemporary
rooms and suites are fully
equipped with a twin bed or queen
bed along with modern international
amenities such as cable TV,
complimentary Wi-Fi, a mini-fridge,
a refreshing rain shower, a work
desk, an eco washer and tea and
coffee facilities.
The Suites offer additional space
and style with a separate living
area. The Deluxe Rooms have warm
tones and large windows that frame
panoramic views.
The hotel’s excellent dining options
include Swiss Café, a bright and
inviting all-day restaurant serving
a buffet breakfast and outstanding
local and international cuisine
throughout the day.
Swiss-Bistro is an all-day dining
option offering a variety of delicious
Indonesian and international cuisine
as well as an extensive beverage
menu, while Hanatomi Izakaya is a
buzz-generating Japanese restaurant
that delivers an unforgettable
and affordable culinary experience
complete with a casual vibe, fusion
cuisine, an enticing à la carte menu,
a selection of fine cocktails, mocktails,
wines and spirits, and live
music. The restaurant is perfect for
after-work drinks. In-room dining is
also available around the clock.
Swiss-Belinn Cikarang provides
business travellers with comfortable
and convenient accommodation,
a range of stylish meeting rooms
and access to a banqueting team
that delivers memorable functions
tailored to specific needs. The
hotel features seven state-of-theart
meeting rooms and a stunning
ballroom that are ideal for all types
of events – from intimate strategy
sessions, training seminars and
workshops to large-scale conferences,
glittering gala dinners and
social soirées for up to 500 guests
The property also features a relaxing
sauna, an inviting rooftop
swimming pool, a kid’s pool and a
fully equipped fitness centre with
panoramic views.
Myriad nearby attractions include
Lippo Cikarang Mall, a modern
shopping centre, Waterboom Lippo
Cikarang, an aquatic attraction
offering fun for the whole family,
and the Puri Nirwana Waterpark.
For more information about Swiss-
Belhotel International, please visit
www.swiss-belhotel.com.
swiss-belhotel.com | zesthotel.com
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CAN THO, Vietnam (13 March 2020) — Yoga fans and wellness
enthusiasts will learn to master essential poses while calming
their minds and re-energizing their bodies with new, multiple-day
healthy yoga retreat packages at Azerai Can Tho.
The retreats are for experienced practitioners and newcomers alike,
and include 6 day/5 night (“Ultimate Yoga Retreat”) and 4 day/3
night (“Essential Yoga Getaway”) options. All retreats feature twicedaily
yoga sessions, daily spa treatments and specially designed
healthy “yogic menus” for breakfast, lunch and dinner.
Located on a private islet on the Hau River in Vietnam’s Mekong
Delta and accessible only by boat, Azerai Can Tho offers a peaceful
natural setting for the retreats, with a breezy outdoor yoga pavilion
overlooking mature banyan trees and lush greenery. The resort is
secluded but close to the city of Can Tho.
“Azerai Can Tho is a popular destination for wellness holidays, and
these new yoga retreats allow guests to embrace the natural splendor
of our surroundings in an active, immersive and completely
rejuvenating new way,” said General Manager Vuko Kralj.
All retreats begin with a wellness consultation and introductory
yoga session on the first evening, followed by a healthy dinner at
the resort’s Cafe.
Mornings typically begin with a special detox tea made with turmeric,
ginger, lemongrass and orange peel (and optional lime juice
and honey). Then it’s time for the first of the day’s two yoga sessions:
a 60-minute dynamic hatha yoga and static asanas session.
During their stay, guests will have one breakfast served on board
the resort’s luxury boat, as they take in the sights and smells of the
Nine Dragon River Delta. All meals served as part of the healthy
yoga retreats
feature detailed calorie counts and dietary highlights, with most
dishes including vegetarian, gluten-free, egg-free and dairy-free
options.
Azerai Can Tho
Introduces 4- and
6-Day Healthy Yoga
Retreat Packages
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Each afternoon, guests will experience a different spa treatment,
such as traditional Vietnamese oil therapy or a harmonious facial
treatment, at The Azerai Spa, in addition to steam and sauna
sessions to detoxify the body and relax the muscles. An evening
60-minute hatha yoga session caps each day before another
healthy dinner at the Cafe.
Also included in the retreats are pranayama breathing practice,
meditation sessions, a live cooking session, and herbal teas
and snacks, including nourishing natural juices such as “Immune
Booster,” made with spinach, celery, lemon, ginger and apple, and
“Glowing Skin,” which features beetroot, orange, apple, cucumber
and celery.
Healthy yoga packages are priced at 65,850,000 VND (2,833 USD)
for the “Ultimate Yoga Retreat” and 38,500,000 VND (1,656 USD) for
the “Essential Yoga Getaway.” For more information or reservations,
please contact reservations.cantho@azerai.com.
For more inquiries, please visit: www.azerai.com
About Azerai
Azerai hotels and resorts are designed for travellers who seeks for
an authentic travel experience. From the building materials to the
menu selections, every detail in the hotel has been strictly selected
and matched in order to create extraordinary enjoyment for guests.
From the moment the guests step inside the hotel, they can feel
the strong local culture and integrate into the local community
instantly.
Azerai first hotel located on Vietnam’s Mekong Delta and the bustling
riverside city of Can Tho. Azerai hopes to offer guests a distinct
experience to explore new destinations by providing elegant and
comfortable accommodation services in a hidden area.
Azerai La Residence, Hue, is an enchanting luxury hotel situated on
the fabled Perfume River. The design of the hotel embraces a contemporary
rendition of Art Deco, and expresses the French colonial
style.
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Ovolo Bali
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Ovolo has today announced the purchase of the
Citadines Kuta Beach Bali, the group’s first property
outside of Hong Kong and Australia, representing its
vision to become a truly global hospitality company
with particular focus on South East Asia, Australia,
New Zealand, United States and United Kingdom.
The 194-room property consists of 182 studio rooms,
nine one-bedroom suites and three two-bedroom
suites, an all-day dining restaurant, rooftop pool &
bar, gym and conferencing facilities.
Ovolo Group
Expands to Bali
In early 2020, Ovolo will announce its future plans
for this property in which it will be reimagined to be
inline with Ovolo Group’s ethos and philosophies.
Commenting on the acquisition, Girish
Jhunjhnuwala, Founder & CEO of Ovolo Group
said, “This acquisition demonstrates our vision to
become a truly global hospitality company, offering
guests unrivalled effortless experiences across
our hotels, bars and restaurants.” Girish continued,
“We look forward to being able to reinvent this hotel
and it’s food and drink concepts in true Ovolo style,
bringing a fresh take on hospitality to Bali.”
Ovolo Group officially takes over Citadines Kuta
Beach on November 1, 2019.
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Ovolo 1888 Mister Percy
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About Ovolo Group
Ovolo Group was founded by entrepreneur, Girish
Jhunjhnuwala in 2002 and has quickly become one of
Hong Kong’s most dynamic and largest independent
owner, operator hospitality firms by providing business
and leisure guests with the best in effortless living across
numerous hotels and F&B outlets internationally.
The company keeps in touch with the modern traveller
through award-winning interior designs, detail-driven
comforts, focused value-added service like free mini bar,
breakfast, Wi-Fi plus more and cutting-edge technology
- all done in Ovolo’s signature style. At the 2019 HM
Awards, Ovolo Hotels were acknowledged for Hotel and
Accommodation Excellence, receiving the accolade “Hotel
Brand of the Year”.
A proud Hong Kong brand, Ovolo Group remains a familyowned
and privately-operated business operating four
hotels and four restaurants in Hong Kong, and six hotels
and five restaurants across Australia in Sydney, Melbourne,
Canberra and Brisbane. Ovolo is also developing new
hotels in Melbourne, Australia (South Yarra and South
Melbourne) and Bali, Indonesia.
Ovolo Group has also recently launched Mojo Nomad a cohabitation
concept for global nomads that combines travel,
lifestyle and community at its core. Mojo Nomad’s currently
located in Hong Kong’s Central and Aberdeen Harbour
neighbourhoods and will be entering the Australian market
in the near future.
Check out OVOLO Group images next pages.
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Ovolo Central B.I.G..
Ovolo Central-B.I.G
Ovolo Inchcolm Charleston Room
Ovolo Inchcolm Salon de Co
Ovolo Nishi
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Ovolo Nishi Mosaic Room
HOT ZONES
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Ovolo The Valley The Games Room
Ovolo Southside TQM
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Ovolo The Valley. The Games Room
Ovolo Woolloomooloo B.I.G
Ovolo The Valley The Grand Hall and
The Games Room
Ovolo Woolloomooloo Piper Room
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Ovolo Woolloomooloo Piper Rooms
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Yemenite butter bread, ox heart tomato, zhug chili
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Beetroot pastrami, smoked rye,
horse radish
Albacore tuna, persimmon, fermented
kohlrabi, dill oil 2
Trout
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Stuart Lyall
Fusion Vietnam Hotel
General Manager
March 2020
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Stuart Lyall Appointed General Manager of Fusion
Newest Vietnam Hotel
HO CHI MINH CITY (March , 2020) — As Fusion grows its hotel
portfolio with the opening of Fusion Suites Vung Tau, the
wellness-focused hospitality group has appointed seasoned
hotelier, Stuart John Lyall, to manage the new property.
The new general manager is already leading the hotel
through its soft-opening phase and putting plans into action
for an April grand opening. Stuart’s most recent role had
him guiding Selong Selo Resort & Residences in Lombok,
Indonesia through its soft opening phase, where he was the
GM responsible for everything from establishing and implementing
CSR to acting as director of sales and marketing.
Fusion’s newest hotel, Fusion Suites Vung Tau, is a 19-storey
property featuring 171 well-appointed suites and apartments,
a multitude of dining options, a 12-treatment room
maritime-inspired spa, yoga studio, and a rooftop infinity
pool. The property offers views of the ocean, and complements
the setting with playful interiors dressed in sea green,
ocean blue, and a wide range of ocean-inspired hues in
between. Located in the heart of Vung Tau, the hotel is just a
short trip by boat or road from Ho Chi Minh City.
Fusion Suites Vung Tau, 2 Truong Cong Dinh Street, Vung Tau
city, Vietnam.
Prior to his time in Indonesia Stuart was based in Khao Sok,
Thailand from 2017 - 2018 where he also held a general manager
role. At Our Jungle Camp, like at Selong Selo, he wore
many hats under the GM umbrella, from construction manager
during the initial build to guest services management.
Much of Stuart’s hospitality experience comes from his
time with world leading Australian Cruise company, Travel
Marvel (part of APT Group), where he was regional product
manager Asia & India from 2013 - 2017. It was during this
time that he was closely involved with Fusion Suites Sai Gon
on the wholesale side, playing a pivotal role in the hotel’s
YOUTH
success.
“Stuart is ideally placed to set up and drive the opening
stages of our new Vung Tau hotel,” said Samir Wildemann,
Fusion’s vice president of operations. “He’s achieved solid
results with all he’s done so far in the hospitality space and
will continue to drive Fusion’s growth forward, ensuring that
our first guests are provided with a stylist vacation experience
and that strong foundations are laid for the future.
Stuart’s first footstep into the hospitality industry was his
Bachelor of Arts, International Hotel & Tourism Management,
at the University of Queensland, Australia, in 1993. Over
the years, he has worked as general manager of sales and
marketing for South Sea Horizons, Papua New Guinea tour
experts, as regional product manager Asia Pacific with tour
company Peregrine Adventures; been an international
travel and hotel consultant for Flight Centre, Australia’s largest
retail travel agency; and worked as an Asia-focused tour
director for adventure travel company, Intrepid Travel.
Email: reservations.fsvt@fusion-suites.com
Website: https://vungtau.fusion-suites.com
ABOUT FUSION
Fusion is a pioneer of wellness-inspired hotels and resorts
and the only fully vertically integrated hospitality company
in Southeast Asia. Blending an innovative ‘all-spa
inclusive’ approach to wellness vacationing with their signature
‘breakfast anywhere, anytime’ concept, they offer
welcoming, down-to-earth hospitality in outstanding holiday
destinations to create unique, memorable experiences
that set them apart from others.
Fusion Resorts blend stylish and sophisticated accommodation
options with bed-to-beach living and holistic wellness
to provide a fresh take on the traditional beach vacation.
Fusion Suites give urban adventurers or family explorers a
place to recover in a city to discover, mixing comfort and
convenience with funky, fun and informal. Fusion Originals
are bold and brave, leading the way and setting trends, dedicated
to the originators and pioneers who change the world
by daring to be unique. Fusion Retreats are health conscious
and fitness focused, rebalancing body, mind and soul in
sanctuaries of holistic restoration and indulgent pampering.
Fusion currently owns and manages 7 properties in Phu
Quoc, Cam Ranh, Da Nang, Sai Gon, Vung Tau and Hue. The
company is expanding its portfolio with new hotels and
resorts opening in Quang Binh, Hoi An and Quy Nhon.
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Karma Kandara reinvigorates
its wellness program for 2020
INTRODUCING A NEW SEASIDE YOGA BALE, SOUND HEALING AND
MORE.
SPA & WELLNESS
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While a devotion to luxury has long been at the
forefront of Uluwatu’s Karma Kandara, a passion
for wellness has come a close second. 2020
cements its dedication to wellbeing with a series
of new offerings at the Bukit Peninsula resort.
A new beachside yoga bale has just been unveiled
- an open-air meditative space which will become
home to a series of new yoga and holistic healthfocused
offerings for both in-house guests and
visitors, with the crystal-clear waters of Uluwatu
within arm’s reach. A team of local teachers,
handpicked by Spa & Wellness Curator and
Chair of Sustainability for the Karma Group,
Judy Chapman and the spa team, lead classes of
Ocean Yoga Flow here twice a week, accompanied
by 180-degree uninterrupted views of the Indian
ocean. This isn’t the only yoga class on offer at
Karma Kandara - the resort’s yoga ambassador
Ola Lirka visits regularly to lead twice-daily Yoga,
Rise & Shine, HIT Yoga, Yin Yoga, Mother and
Daughter classes and more.
Joining Ocean Yoga Flow in the bale is a series of
more strenuous offerings for those with energy
to burn. Core Balance by the Sea has just been
introduced - a Pilates-infused class strengthening
the core, improving posture, balance and selfconfidence.
Those more tempted by healing
treatments will be able to enjoy the addition
of Seaside Sound Healing Journey, a therapy
used to gently lull you into a meditation for
true restoration. Teacher Liz Tara Sundri Kaur
incorporates singing bowls, gongs, drums and
instruments in her soothing sessions, alongside
live chanting of mantras.
Each offering is led by an experienced practitioner,
hand-selected for their unrivalled understanding
of the field. “‘We’ve collaborated with the island’s
best Balinese yoga and practitioner experts – they
are all exceptional in their craft,” explains Judy
of the new teaching staff that form the wellness
offerings for Karma Kandara in 2020.
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BACKGROUND ON KARMA GROUP
Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences
in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst &
Young Entrepreneur of the Year and member of the judging panel for the Ernst & Young World Entrepreneur
of the Year. John has been honored by being awarded the Edward P. Bass Honorary Fellowship at Yale in the
Fall Semester of 2019 in the School of Architecture, marking the first time Yale has extended this to the same
person more than once.
SPA & WELLNESS
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He has also been awarded a Distinguished Visiting Fellowship at UCLA as well as working
with students from the University of Pennsylvania to design a chateau development in
Carcassonne.
The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma
Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating
33 resorts in more than 10 countries, including Australia, France, Germany, Greece, India,
Indonesia, Thailand, Vietnam and the United Kingdom.
There are currently five properties in development and the Group is negotiating three
separate acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016, Karma group
and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock
‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by
an exclusive private membership club, now with over 85,000 members. In 2017, Karma were
awarded the contract to manage and develop the golf course on Rottnest Island in Western
Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma
Group to manage its operations in the Greek market whilst redevelopment began on Karma
Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team, as well as the
Rosslyn Park HSBC National Schools Sevens, the world’s largest school rugby tournament.
Karma Group recently invested in its first racehorse with a view to future expansion of its
stable.
www.karmagroup.com
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COVID-19 and
the global
hotel industry:
A roadmap to
recovery
Just before the 2020 Chinese Spring Festival in late January, with the regional
hotel industry forecasting more than 450 million domestic incoming travelers to
China, the sudden COVID-19 coronavirus outbreak hit the “pause button” hard -full
stop.
HOT TALKS
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The total number of festival travelers
didn’t even hit 152 million this year.
Compare that to the 2019 Spring
Festival, which reached 420 million,
and Chinese hotels were down 64%.
The loss of tourism during the Spring
Festival period has now reached over
550 billion RMB yuan (nearly $80
billion USD).
The Chinese Center for Recreation
and Tourism Research has estimated
the total loss of Chinese tourism
this year could reach three trillion
RMB yuan. That’s 10 times greater
than the estimated loss after 2003’s
SARS outbreak. Here’s a look at the
impact of these numbers on the hotel
industry in China, the surrounding
region and worldwide.
SARS and COVID-19
Overall, SARS and COVID-19 are very
different beasts indeed. The speed of
the current epidemic’s transmission,
the number of patients, the number
of deaths and the length of the
outbreak have already surpassed or
are on track to make SARS seem paltry
by comparison. Moreover, the size of
the hotel industry has also changed
dramatically, with the number of
Chinese hotels in 2019 being 50 times
that of 2003.
Although there are differences, we
can learn a great deal from SARS in
terms of speed and length of the
recovery process.
In July 2003, the China National
Tourism Administration officially
lifted the restrictions on crossregional
travel and outbound travel,
but the hotel industry was slow to
rebound. Passenger traffic picked up
in the second half of 2003; however,
the retaliatory growth did not occur
until December, and the “back-tonormal”
point for the industry wasn’t
reached until a full year after the
outbreak ended. With the Chinese
hotel industry currently on indefinite
hiatus and many hotel employees
already on mandatory leave,
hoteliers across the mainland - as well
as surrounding Asian markets and
even the wider global industry to a
growing extent - may find themselves
in a state of confusion and panic.
What’s important now is to remain
calm and maintain rational thinking
with a focus on long-term strategies
that account for multiple possible
outcomes. Here are some actionable
recommendations and steps to take
now, across five critical areas of your
hotel’s organization, to proactively
begin the road to recovery:
1. Revenue management, sales
and marketing
Right time: Keep a close eye on
your hotel’s revenue budget and
forecast and make appropriate
adjustments. Throughout the COVID-
19 crisis, the team from IDeaS
Revenue Solutions has been working
closely with its Chinese and Asia
Pacific clients to help them make
full use of their automated revenue
management systems, which deliver
data-driven competitive insights and
science-based forecasting of market
demand and performance trends.
Predictions of speed to market
recovery should not be overly
pessimistic, but realistic in the short
term, middle term and long term
corresponding with sales strategy
adjustment.
Whether your forecast process is
automated or manual, it is especially
important as not only the foundation
of pricing control, but also the basis
for making major decisions such as
staffing, operation and cash flow.
An automated forecasting and
dynamic-pricing solution can help
to integrate hotel operations and
back-office management with your
sales and marketing and revenue
management teams.
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Channels, communication and
confidence: Maintain channel
promotions and sales during the
epidemic. Also, practice good
corporate social responsibility and
actively respond to any calls from
the government, communities and
industry associations, etc., to help
uphold a positive public image.
In the recovery period after the
outbreak stabilizes, the focus
of publicity should be to assure
travelers of a sanitary, safe
environment for healthy and
productive travel.Predictions of
speed to market recovery should not
be overly pessimistic, but realistic
in the short term, middle term and
long term corresponding with sales
strategy adjustment.
IDeaS Advisory Services
In the early days after the SARS
epidemic, confidence of the
traveling public was low and no
immediate substantial rebound was
in the offing. Publicity around health
and travel safety will play an active
role in boosting demand.
Publicity channels for the APAC
region are abundant:
brand website, WeChat blog, Little
Red Book, Dou Yin and other popular
Chinese social media platforms, for
instance, can be great to get that
“all-clear” message out when the
time is appropriate.For the time
being, channel management may
be different from previous routines.
There won’t be many customers
making reservations in different
channels every day, so making good
use of each channel to establish
hotel brand positioning and deliver
key messaging is the most important
focus.
Hotel sales teams and channel
managers should also dedicate
efforts to maintain good
communication with their respective
corporate clients and distribution
partners.
The team should stay connected with
clients not only to show concern for
their well-being, but also to keep
up with their travel and reservation
policy updates.
In that way, after the end of
the epidemic, you may expect
prompt improvement of the hotel
performance and shortened
duration of the recovery period.
Right customer: Focus on
consumer behavior patterns.
Marketing teams with the available
staffing should spend their time and
efforts on analyzing and forecasting
the future commercial trends,
market segmentation and customer
profile changes after the crisis is
over.
For example, when the crisis passes,
high-frequency consumption of
food and beverage, especially in
areas less affected by the outbreak
and surrounding cities, may be the
first to start to recover.
Individual corporate travelers will
likely bounce back faster than large
meetings. Sales and marketing
leaders should be attuned to these
trends and prepare to respond
appropriately.
Currently, hotels analyze their
competition intensely. In the
future, hoteliers should supplement
competitive analysis with deeper
study, insight and research into the
needs, expectation and satisfaction
of their guests.
HOT TALKS
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Right product: After the
recovery period, the market
segmentation will have seen
significant change, and hotel
management needs to make
adjustments accordingly. Optimize
your market segmentation and
grasp the most valuable customers
to secure and reclaim competitive
strength.
From a financial perspective,
hoteliers need to consider not
only business-as-usual revenue
streams from hotel operations, but
also develop diversified products,
such as food delivery, professional
laundry services, limousine services,
etc., to drive profitability through
alternative revenue sources.
E-commerce can also be considered
to promote and sell hotel products
such as bathrobes, bedclothes and
electronic products, etc.
If possible, hoteliers can arrange to
have unique floors opened which
are germ and bacterial free with
stricter disinfectant procedures:
Self-services with artificial
intelligence technologies to avoid
facing other people.
Room control via mobile app to
avoid touching in-room buttons.
Room cleaning by specifically
trained/screened housekeepers.
External-circulation fresh air system
and floor drain to prevent aerosol
infection.
Individual body temperature checks.
In addition, hoteliers may consider
offering extended-stay business
and sell hotel rooms as serviced
apartments to help contribute to a
stable cash flow.
Right price:
Focus on your
competitive
set and market
trends to make
appropriate
adjustments
to your pricing
strategy, and
keep an eye on
your competitors’
reactions, such
as whether they
remain open or
not.
If possible, increase the range of
your competitive rate shopping and
also focus on all nearby competitors
in the same business class to
understand the market supply and
the inventory on different channels
accordingly. During the freezing
period, price sensitivity is different
than it normally would be.
Hoteliers need to set pricing
structures with consideration of
their value assessment and also of
their current cash flow. Do not drop
rates with more discounts or set
more restriction on cancellations.
Based on many client-success
stories, the automatic data analysisbased
pricing approach will meet
customer needs while helping
maximize hotel revenue.
Service value is the foundation
of price, and the balance of value
and price is the key for hoteliers to
improve the competitive advantage
and broaden revenue streams.
Subscribe now to the PhocusWire
newsletter here :
www.phocuswire.com/Newsletter
HOT TALKS
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COVID-19 and the global hotel
industry: A roadmap to recovery
By Yuki Hu, Eva Liu & George
Yu - IDeaS | March 4, 2020
IDeaS Advisory Services
Earlier this week, part 1 detailed how
the hospitality industry can recover
from the COVID-19 coronavirus
from a revenue management, sales
and marketing perspective; for part
2, it examines recovery across food
and beverage, meetings and events,
operations and finance.
2. Food and beverage
During the freeze period, the food
and beverage department can work
on two to three simplified set lunch
and set dinner menus with the consideration
of purchasing. This action
will greatly serve the in-house or
outside customers’ needs.
In cooperation with a trusted logistics
third party, hotel restaurants
may also qualify to provide “contactless”
food delivery services to
capture the demand during the
freezing period.
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COVID-19 will have an impact on guest dietary habits and taste preferences.
After the outbreak, people will pay more attention to hygiene and dietary considerations.
Hoteliers may consider redesigning menus with this in mind.
During the freeze period, in-house guests may be required to eat meals in their
rooms or sit individually (not to dine with anyone else) in the restaurants. This
could have an impact on table layout design and seating effectiveness in restaurants.
Optimize your floor plan with this in mind.
3. Meetings and events
Convention hotels are facing especially difficult times during the COVID-19
outbreak. For example, last-minute cancellations of major trade shows such
as Mobile World Congress, in Barcelona, ITB in Berlin and other international
celebrations such as the Venice Carnival and global sporting events, will have
far-reaching effects.
During the Chinese New Year, some
hotel groups began food delivery
services, taking advantage of hotel
labors and food storage with professional
cooking to supply outside
customers and increase revenue to
maintain cash flow.
The loss of revenue, not only to the hotel industry but also the local economy,
will have repercussions for years to come. The recovery of the meetings and
events business segment, including international conferences, will take much
longer than other segments. These hotels have more guest rooms, meeting
facilities and cooking equipment, and they usually rely on group business the
most.
HOT TALKS
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Throughout history, the hospitality
industry has never been completely
destroyed in any tough period.
Convention hotels may explore
expanding into new markets, such as
office buildings or small enterprises in
the area that do not have a staff cafeteria,
to provide food delivery and deli
products. This can help to promote the
hotel’s reputation, increase total revenue
by fully using the resources as well
as release some cash flow pressure.
In addition, convention hotels are
qualified officially as outside catering
businesses, so you can get business
from this segment for banqueting
revenue during the recovery period.
Additionally, people will still have concerns
about lunch or dinner gatherings
in big groups. Chinese hoteliers may
consider providing a western dining
style instead of the traditional Chinese
family style in restaurants, even for
wedding events. This new style can
prevent the spread of the virus contagion
and also avoid food wasting.
However, it will require careful calculation
on the potential increase of labor
expense and food cost.
4. Operations
Focus on forecasting for sanitation and
room control. During this outbreak,
revenue managers should update
hotel daily occupancy forecasts and
provide them to the operations
department for proper staffing. The
revenue manager needs to keep close
communication with the front desk
and housekeeping department to
make reasonable arrangements for
the use of rooms so the hotel can carry
out energy control, saving energy by
floor or by area.After the outbreak, to
keep up with increasing public attention
on a healthy environment, hotels
need to focus on more details of
health services, including guest room
hand sanitizers, fresh-air systems, display
of indoor air quality, high-quality
bedding, nourishing, organic food
supplies, airport transportation vehicles
in clean and disinfected condition,
etc., to improve service quality and
customer satisfaction.
5. Finance
Forecasting is key! The forecasting of
cost focuses on energy, labor and all
those unnecessary expenses, and then
controls those costs to minimize it. This
process requires collaboration from all
departments.
In terms of labor cost, try to clear out
staff overtime and encourage everyone
to take annual leave and/or
schedule mandatory training sessions
during the period of low demand.
Maintain cash flow and hotel operations.
In times of economic crisis and
major emergencies, most small- and
medium-size enterprises fail to survive
due to cash flow disruption. The
hotel management team and finance
department can consider the following
ways to counteract this:
Energy cost controlling is always the
crucial way of saving. Based on the
business forecast shared by your revenue
management team, the energy
consumption of guest rooms can be
arranged in advance. When occupancy
drops significantly, block the area by
floors or by areas to reduce unnecessary
energy consumption.
The finance department can negotiate
with the purchasing suppliers
to extend the payment cycle or temporarily
reduce the proportion of
expenses.
Try to seek help from rent reduction
or reduction on brand management
expense.
With the help of the policy of loan
rate reduction, only keep the necessary
purchases to maintain hotel
operations.
Throughout history, the hospitality
industry has never been completely
destroyed in any tough period.
Although we can’t press the “restart”
button on 2020, we can definitely
launch into “repair” mode now, despite
being forced to a standstill by the big
pause button that is COVID-19.
Chinese hoteliers have done a tremendous
job thus far staying calm
and responding positively to the challenges
in this freezing period and
should stand as a testament to other
regions being affected. The rapid
response of hotel groups to protect
the health of staff and guests and to
take various actions to support the
first-line medical staff has been heartwarming
to see.
Meanwhile, the future of our industry
is bright, the outlook remains positive
and better, healthier days lie ahead.
Authors : Yuki Hu, Eva Liu and
George Yu are part of IDeaS
Advisory Services, China.
HOT TALKS
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The Industry Bridge
Advisory Services answers recent client questions about hotel revenue management
Bridging the Industry with Yuki Hu
By Yuki Hu, Head of Advisory Services, China
As more people embrace
automation and robotics
in their daily lives, some
are worried the “rise of
the machines” will shake
up many industries—or
even the entire world—in
unpredictable ways. Click to
Tweet | IDeaS Twitter
An AI humanoid called Sophia has become the first robot citizen with feelings,
preferences, and the capability to learn much faster than humans. Besides that,
it turns out AI can even write pretty good songs. Researchers at Sony released
the AI-generated song, “Daddy’s Car,” a catchy, sunny tune reminiscent of The
Beatles. Last year, Facebook abandoned an experiment and shut down two AI
robots after they started talking to each other in their own language, which
remained mysterious to the scientists who were supposedly looking after
them. It looks like robots are one step closer to taking over the world.
But what about our world? The wonderful and colorful
revenue management world? How does AI influence our
daily jobs?
First coined in 1956 by John McCarthy, AI involves “machines that can perform
tasks characteristic of human intelligence,” including planning, understanding
HOT SOLUTIONS
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language, recognizing objects and
sounds, learning, and problem solving.
Today, with the collection of customer
data, coupled with continued improvements
in computer technology, AI can
perform a wide range of routine tasks,
from basic customer service to personalized
job duties, more advanced
decision-making, even sales processes
and direct messaging.
Professionals from all different fields
use AI for predictive analysis and
interpretation. AI is one of the biggest
trends in tourism and related
fields, and hoteliers are also using big
data and AI to innovate their pricing
strategies.
AI combined with data analytics will
enable the automation of many daily
tasks. Therefore, when human participation
and manual work becomes
unnecessary, we should find a good
balance between the human resource
and machine, and reasonably allocate
our time on what we are good at.
Among the most repetitive tasks, AI
technology can take on the burden
of large amounts of demand and pricing
analysis. Hoteliers look forward to
and appreciate this change when they
experience explosive data growth.
Today, the production of various daily
reports takes more and more time
with the increase of data elements and
analysis dimensions.
The amount of time spent on this data
processing and reporting is bound to
affect the scheduling of more important
analyses and decisions, so it is far
more efficient to leave these repetitive
tasks to AI.
In addition, the data analysis methods
of AI nowadays are getting more accurate,
and more data analysis normally
leads to more insights. Allowing AI to
complete more accurate data analysis
leads to more rational decision-making
and can be another great benefit to
revenue managers, leaving them with
more time to monitor the automated
decisions based on the analysis, focus
on the implementation and make
proper adjustment to the decisions.
AI can also be applied to different
research tasks, such as generating
specific market segments, which can
reveal the implicit correlation between
customer information and preferences.
Traditional hotel revenue management
systems are based on a pre-set
market segmentation model for future
demand forecasting and management.
With AI, more advanced revenue management
systems would automatically
assign attributes to more detailed rate
code levels to generate its own forecast
group, based on both attributes
and historical booking patterns. For
example, two market segments may
have the same attributes, and may be
grouped together.
But meanwhile the system may place
them in two different forecast groups
after analyzing their booking patterns
and finding they differ greatly regarding
the timing of when the business
books.
The advantage of doing so is to divide
the forecast group as much as possible
according to the actual business attribute
and behavior pattern, rather than
only relying on the existing market
segmentation system, which may be
wrong, resulting in inaccurate forecast.
Also, with AI and a machine-learning
algorithm, the revenue system can
evaluate the nearest competing hotel’s
demand level, competitor pricing, destination
special events, room type, and
so on.
Demand forecasts provide critical information
for pricing decisions for each
market segment or room class and
can help revenue managers to select
appropriate distribution strategies, as
well as explore what customers want
and describe their price sensitivity.
An intelligent, data-driven revenue
management system can greatly
improve pricing efficiency. For example,
in some international hotel groups,
the machine-learning-based revenue
management system combines different
strategies and data sources to set a
best available rate for each room class
on each date.
The algorithms behind this dynamic
pricing engine take into account both
customer profiles, room types and
prices, as well as external data, such
as competitor prices, reputation score
data, and even booking patterns captured
on other websites.
In addition to pricing, another important
aspect of revenue management
is inventory control. The key point of
revenue management is optimizing
revenue and profit through proper
pricing and space controlling of hotel
rooms, meeting space, restaurants and
other entertainment areas. Revenue
managers seek to capture the opportunity
to increase prices and maximize
revenue on high-demand dates while
maximizing occupancy on lowdemand
days.
HOT SOLUTIONS
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In this case, the AI-based, advanced revenue system can
automatically make decisions and select the revenue strategies
applicable to different market segments.
The system needs to be able to select the best space control
strategy to achieve the best deal, the commonly used inventory
control strategy including the minimum or maximum
length of stay, closed to arrival, block or allotment set up, the
last room availability, and so on.
Last but not least, a hotel’s success is often due to the personalized
service and unique experience it offers guests.
With the help from AI, combined with human experience,
the tasks of identifying the hotel demand model, looking for
revenue growth opportunities, and using digital marketing
to boost market demand can be done in a much more accurate
and effective way.
So, a trusting AI system is the best thing to have at the
moment, but hotel revenue managers do not need to panic
about one day being replaced by robots.
No matter how advanced the AI revenue system gets, it will
always require a human touch and interaction. Therefore, the
future trend is that the hotel will inevitably use AI data analysis
to make better optimization decisions to grow revenue
and enhance profit performance.
Wait, don’t leave just yet—here are a few
more industry insights making the rounds:
Starfleet Research: The Real Benefits of AI : So many people
are clamoring about AI—this very post is no exception—but
do you really have a firm grasp on how hoteliers are using
it to enhance the guest experience? (via Oracle Hospitality)
A Hotelier’s Guide to Email Marketing for Black Friday and
Cyber Monday: Black Friday and Cyber Monday are coming
up, and the hotel industry can absolutely benefit from the
frenzy of shopping activity. (via Revinate)
7 Important Truths About Guest Messaging in Hospitality:
The adoption of guest messaging in the hospitality industry
is no longer a matter of if, but when. (via ReviewPro)
Yuki Hu
Head of Advisory Services, China
Yuki is responsible for delivering professional revenue management
consulting services to hotels across China. Yuki
has been working with a wide variety of international and
local hotels in major cities including Hong Kong, Shanghai,
Beijing, Guangzhou and Shenzhen performing revenue management
audits, training, SOP development, virtual revenue
management service, improvement of roadmap planning
and other tailor-made revenue management consulting projects
based on customers’ needs.
Yuki has successfully helped the hotels with different business
types in different markets to improve revenue performance,
as well as build up data-driven and process-improvement
revenue management culture.
After Yuki finished her bachelor's degree in E-Business at
Nanjing University, she went to the US and completed her
master's degree in Hospitality Management at the University
of Delaware and Advanced Revenue Management Program
at Cornell University. Once graduated she took the opportunity
to work in the Hilton San Francisco (a flagship hotel with
1,908 rooms) revenue cluster office, overlooking 11 hotels in
the bay area.
After she returned to China she became the youngest revenue
manager of Hilton in the Asia region. She then worked
in Chongqing Hilton and Shanghai Hongqiao Hilton. Her last
role before joining IDeaS was working as revenue director
in the Langham Shenzhen. Yuki has rich experience in new
hotel pre-opening and positioning.
She is also a seasoned revenue expert with deep insights
into the Greater China market. Some of her strongest skills
include big-data analysis, pricing, positioning, training, strategic
planning, and revenue procedure improvement.
Of course, Yuki isn’t all business. She loves to travel, enjoys
Chinese calligraphy, piano, yoga and is described as a crazy
dog lover (because who isn’t?).
HOT SOLUTIONS
IDeaS RevPlan
Revolutionary total revenue forecasting
and budgeting tool for data-driven hotels
The Challenge
Most hotels spend hours each week manually
consolidating data across numerous systems to plan
their business only to find limited views of separate
business units, labor-intensive spreadsheets, and an
incomplete view from the top.
A Revolutionary Approach
Forecast your entire business in minutes. IDeaS
RevPlan provides the smartest way to prepare
budgets and profitably plan your guest room,
food & beverage and other revenue streams.
How It Works
Quickly set budget and forecast daily, monthly or quarterly
Submit to finance with the click of a button
Automatically import daily business data
Roll up reporting across the entire organization
RevPlan
Compare multiple forecasts via strategic “what-if” planning
PMS
Sales &
Catering
Key Benefits
Scientifically forecast all revenue streams
Boost operational efficiencies with automated data collection and intelligence
RevPlan
Increase profitability of rooms, food & beverage, and other revenue streams
with more precise planning
RMS
Consolidate hotel data at the enterprise level to easily drive more strategic
decision-making
Finance
Break free from the constraints of silos and one-dimensional room revenue. Gain a competitive edge with the total
revenue forecasting possibilities of IDeaS RevPlan. Contact an IDeaS solution expert today for details.
info@ideas.com www.ideas.com
ideas.com
info@ideas.com
©2020 Integrated Decisions & Systems, Inc. (IDeaS - A SAS COMPANY) – All Rights Reserved. All other trademarks are property of their respective owners. DATA0068-01-EE-ID 02/2020
COVID-19
OUTBREAK
PROTECT YOURSELF AND
BE SAFE ALWAYS.
The primary mode of transmission is through
human-to-human transmission via respiratory
droplets that people exhale (such as coughing
or sneezing). Furthermore, these droplets can
fall on surfaces (including tables, telephones and
desks),so people are able to catch the COVID-19
virus if they touch a surface that has been contaminated
by the virus, and then touch their eyes, nose
or mouth.(WP)
WASH YOUR HANDS
OFTEN WITH SOAP
HOW MUCH
REVENUE IS YOUR
MISSING OUT ON?
Find Out in 60 seconds
CALCULATE YOUR UPLIFT NOW!
https://ideas.com/revenueuplift/
Based on the attributes selected the uplift range represents hotels similar to you that have experienced
these results. Results are not guaranteed and may vary based on system usage, market
conditions, data sample and/or baseline policies.
Harness the power of revenue science.
IDeaS infuses its leading analytics technology with deep knowledge of your business to deliver
precise, automated decisions you can count on.
Bold IDeaS for your business.
Forecast accurately, price confidently, and achieve greater profitability faster with the world's most
trusted revenue management solutions.
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Hakkasan Rooftop Announces
Grand Opening
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 63
WEEKEND CELEBRATION WITH DJ
PERFORMANCES ON 3RD AND 4TH APRIL
2020
Jakarta, 10th March 2020 – Hakkasan
Rooftop is celebrating their grand opening
in a two-day party celebration featuring
local and international top DJs. Dipha Barus,
Boyd and Flip are set to perform on Friday
3rd April 2020 followed by Los Angelesbased
DJ Politik, T-sha and Deefo on
Saturday 4th April 2020.
Following on from the opening of Hakkasan
Jakarta Restaurant last year, the establishment
combines a sophisticated dining and
rooftop experience in a dynamic setting and
ambience.
Guests are welcomed to celebrate the grand
opening of Hakkasan Rooftop and enjoy the
nights of great music, exquisite food and
sophisticated signature cocktails crafted
by Hakkasan’s mixologists whilst taking in
the spectacular city views from the heart of
Jakarta’s SCBD.
“We are thrilled to announce the highly
anticipated grand opening of Hakkasan
Rooftop. With years of experience and an
award-winning international reputation,
our commitment has always been to create
exceptional moments for our guests.
Hakkasan Rooftop brings a dynamic energy
and an unrivaled world-class nightlife experience
to the city and everyone is invited to
join the celebration,” said Paul Hugo, Country
Manager of Hakkasan Group Indonesia.
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Located on the 26th floor of Alila SCBD, Hakkasan Rooftop is sophisticatedly
designed with a series of outdoor spaces including cabanas,
a sofa area, two stylish bars and a dancefloor, with seating capacity of
200 and 450 standing. Hakkasan Rooftop is also a fantastic venue to
enjoy the sunset where guests can enjoy the Sundown Session package
2 for 1 on selected cocktails and small eats from 4.30 pm – 7 pm.
Dress code is smart/elegant.Opening hours: 4.30 pm – late. Advance
reservations are highly recommended.
For general enquiries or to make a reservation, please call Hakkasan
Jakarta (+62 21 5080 8766)
ABOUT HAKKASAN GROUP
Hakkasan Group is a renowned worldwide hospitality company with
establishments across North America, Europe, Middle East, Asia and
Africa. Its namesake is taken from its Michelin star restaurant that set
the best-in-class standard for the diverse brands in the group’s collection.
Its ‘brand first’ philosophy creates restaurant, nightlife and daylife
venues into a world-class hospitality portfolio, all with a focus on
service, design, and innovation that together, craft remarkable experiences
for its guests. Its restaurant properties include Hakkasan, with 12
locations worldwide, Ling Ling, Yauatcha, Sake no Hana, Casa Calavera,
Herringbone and Searsucker. Concepts under the nightlife umbrella
are Hakkasan, Omnia, and Jewel Nightclub; and daylife brands include
Omnia, Wet Republic and Liquid. For more information, visit
www.hakkasangroup.com or connect with us on Facebook
Twitter and Instagram @hakkasangroup.
ABOUT HAKKASAN
Established in 2001 in London, Hakkasan now has 12 restaurants
around the world located in the United States, Middle East, India,
Asia and Europe, where both London restaurants hold a Michelin star.
Hakkasan offers guests a world-class culinary experience. The menu is
a modern interpretation of authentic Chinese cuisine, using the finest
ingredients and expert traditional techniques to create timeless yet
innovative signature dishes.
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 65
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Shanghai international
Hospitality Design & Supplies Expo 2020
HOTEL PLUS – HDE 2020 POSTPONED TO 12 - 14 AUGUST IN SHANGHAI
In view of the evolving novel coronavirus
situation, Shanghai Sinoexpo Informa
Markets International Exhibition
Co., Ltd., the organizer of Hotel Plus,
decided to postpone the expo after
extensive consultation with exhibitors and
industry stakeholders.
According to the one-to-one questionnaire
to over 1,000 exhibitors, it is concluded
that 75.11% of the companies agree to
postpone the event to August. The cooperation
partners of the China’s leading hotel
and commercial property show, Shanghai
Tourist Hotel Association, China Commerce
Association for General Merchandise, China
Association of Lighting Industry and China
Architectural Culture Center, support this
decision.
Hotel Plus, originally scheduled for
27th – 29th April 2020 at Shanghai New
International Expo Center (SNIEC), will be
postponed to 12th – 14th August 2020. With
the new dates, Hotel Plus 2020 also moves
to a new location at National Exhibition
and Convention Center (NECC), the biggest
show venue in Shanghai.
Serving a wide range of industry segments
including building and decoration, engineering
design, lighting and intelligence,
hotel supplies and furniture, cleaning and
maintenance, facility management, smart
retail and hotel franchise, the mega event of
Hotel Plus is a one-stop purchasing platform
on construction and operation for hotels
and commercial properties. While keeping
strong and active in the current environment,
Hotel Plus will continue to provide a
market place of enhanced quality for exhibitors
and visitors across China and the world.
About Hotel Plus - HDE
Shanghai International Hospitality Design &
Supplies Expo (HDE) is the most important
part of Hotel Plus – Total solution for hotels
and commercial space. Derived from Expo
Build China, and integrated with Hotelex
which has more than 20 years history, the
show has become the one-stop platform for
sourcing hospitality design materials and
supplies to the world. For more information,
please visit
www.hdeexpo.com/en-us.
HOT EVENTS
About Shanghai Sinoexpo Informa
Markets International Exhibition Co.,
Ltd.
Shanghai Sinoexpo Informa Markets International
Exhibition Co.,Ltd. (Former UBM Sinoexpo)is a professional
organization by managing trade shows,
events, online B2B platforms, which is a joint venture
between Shanghai Sinoexpo International Exhibition
Ltd and Informa PLC- a leading B2B information services
group and the largest B2B Events organiser in
the world. Countless Trade opportunities have been
created to cater for more than 993,000 worldwide
business buyers from our 70+ international exhibitions,
the total exhibition area of which covered
1,500,000 sqm in 2019. Headquartered in Shanghai,
Sinoexpo Informa Markets operates two branches in
Beijing and Guangzhou as well as one joint venture in
Guzhen Zhongshan, Guangdong Province. The total
headcount exceeds 400. For more information, please
visit www.imsinoexpo.com/en-us.
ORGANIZED BY:
Sinoexpo Informa Markets
SUPPORTED BY:
China Tourist Hotel Association, China Commerce
Association for General Merchandise, China
Association of Lighting Industry, China Architectural
Culture Center
EXHIBITS:
Decorative Engineering, Engineering Design, Fitness
& Leisure, Interior Design, Outdoor Recreation,
Lighting & Intelligent Control System, Smart Hotel,
Hotel Textiles & Uniforms, Hotel Room Amenities,
Hotel Room Appliances
VISITORS:
Hoteliers, Real Estate Developers, Property Owners,
Operators, Architects, Designers, Contractors,
Distributors
CONTACT US:
Jade Liao ,
Sinoexpo Informa Markets
Direct Line: +86 21 3339 2113 . Email: jade.liao@
ubmsinoexpo.com,
Website: www.hdeexpo.com/en-us
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CELEBRATING THE
45TH INTERNATIONAL
WOMEN’S DAY
MARRIOTT INTERNATIONAL - WOMEN IN LEADERSHIP -
INTERNATIONAL WOMEN’S DAY
SYLVIA ELVANA
DIRECTOR OF FINANCE
JW MARRIOTT HOTEL SURABAYA
LILY WIJAYA
GENERAL MANAGER
FAIRFIELD BY MARRIOTT BALI LEGIAN
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 69
BEATRICE SOETANTO
DIRECTOR OF REVENUE STRATEGY
KRISTANTI TANNADY
GENERAL MANAGER
ALOFT BALI SEMINYAK
SHERATON GRAND JAKARTA GANDARIA CITY HOTEL
SANTI VITA NURROHMAH
DIRECTOR, FOOD & BEVERAGE
SHERATON MUSTIKA YOGYAKARTA RESORT & SPA
RISTIANA MANAO
CLUSTER DIRECTOR OF HUMAN RESOURCES
The Ritz-Carlton Jakarta, Mega Kuningan and JW Marriott Hotel
Jakarta
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BEATRICE SOETANTO, DIRECTOR OF
REVENUE STRATEGY - SHERATON
GRAND JAKARTA GANDARIA CITY HOTEL
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 71
CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
Can We Have It All?
Women’s Day was first held in New York City on
February 28, 1909. The United Nations began celebrating
International Women’s Day on March 8th, 1975, thus
making 2020, the 45th International Women’s Day.
March 8th is a date celebrating how far women have
come. While women’s rights have steadily improved
over the years, there is still a long check-list of unmet
demands for legal and economic equality, freedom
from violence and gender discrimination in the workplace,
to name but a few.
THE question is: How does your company
embrace diversity, inclusivity and
empowerment through equality?
As a behemoth in the hospitality industry, Marriott has
a long-standing history of valuing diversity and inclusion.
The Women’s Leadership Development Initiative
was developed in 1999, to increase the presence of
women in its highest levels of management and other
key positions.
In Indonesia alone, Marriott International will soon double
its representation by adding another 34 hotels to
its existing 52 hotels by 2025. It aims to achieve gender
parity in senior leadership positions by the same year.
In Indonesia alone, over 38% of managerial level roles
are held by women.
This number will keep growing with Marriott’s investments
in training and development programs, including
the Women in Leadership forum, an outlet for women
to support one other through a series of initiatives,
including a networking program, discussion sessions,
workshops, and mentoring.
“MARRIOTT PRIDES ITSELF ON
ITS DIVERSE WORKFORCE; IN
PARTICULAR, IT’S EFFORTS TO GROW
FEMALE TALENT. AS A WOMAN,
I AM PROUD TO BE PART OF THE
WOMEN IN LEADERSHIP INITIATIVE.
THE TEAM AND I WANT TO INSPIRE
INDONESIAN FEMALE LEADERS TO
REACH THEIR FULL POTENTIAL AND
ENSURE WE MAKE PROGRESS IN
ACHIEVING GENDER PARITY AT THE
SENIOR LEVELS OF OUR HOTELS. OUR
WORK FOCUSES ON LEADERSHIP
DEVELOPMENT, MENTORING, AND
WORK/LIFE EFFECTIVENESS,” SAYS
MARIE BROWNE, GENERAL MANAGER,
SHERATON BALI KUTA RESORT, AND
LEADER OF THE WIL INITIATIVE FOR
MARRIOTT HOTELS IN BALI.
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KRISTANTI TANNADY
GENERAL MANAGER - ALOFT BALI SEMINYAK
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 73
CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
In conjunction with International Women’s Day, we chat
with six women from Marriott hotels in Indonesia to
hear about their career journeys, challenges, how they
tackle life to succeed, be happy, with the “have it all”
being defined by them alone.
1.Tell us about your journey and your
current role.
Lily Wijaya, General Manager - Fairfield
by Marriott Bali Legian : I began at Shangri-La
Surabaya as admin staff during pre-opening, during
the opening I was a Catering Coordinator, and then
promoted to Catering Sales Manager. My journey
continued at Sheraton Surabaya Hotel & Towers as
Convention Services Manager, Director of Catering and
Conventions and ended as Director of Sales Marketing,
before moving to JW Marriott Surabaya as Director of
Sales Marketing. After four years, I became Director of
Rooms, was promoted to Resident Manager, before
becoming GM at Fairfield by Marriott Bali Legian.
Beatrice Soetanto, Director of Revenue
Strategy - Sheraton Grand Jakarta
Gandaria City Hotel: My first job was a Cluster
Market Analyst at the Sheraton Bali Kuta Resort and
Le Meridien Bali Jimbaran. After one year, I opened
the Four Points by Sheraton Bali, Kuta in 2015, where I
stayed for three-and-a-half years, and developed into a
Director’s position. After five years in Bali, I moved back
to my hometown of Jakarta, still with Marriott. Now I’m
the Director of Revenue Strategy for Sheraton Grand
Jakarta Gandaria City Hotel.
Santi Vita Nurrohmah, Director, Food &
Beverage – Sheraton Mustika Yogyakarta
Resort & Spa : My first job was a VCD rental officer. I
then had to pay for myself through college, working as
an apprentice at a Chinese restaurant.
For hospitality, first as a waitress in 2003 at The
Phoenix Hotel Yogyakarta, until becoming a Restaurant
Supervisor in 2012. Then I was transferred to the
Pullman Legian Bali as a Profit Centre Manager from
2012–2015. Then I was transferred to the Pullman
Surabaya City Center Hotel as an Assistant Food and
Beverage Manager 2015-2016.
In November 2016 I returned to Yogyakarta due to
family reasons. A vacancy was available for Restaurant
Manager at the Sheraton Mustika Yogyakarta Resorts
and Spa. It was a really hard decision at the time,
because it was a sideways move. But I believed so long
as I was committed and consistent, delivering the best
results, I would grow again. I took the opportunity
and was promoted to Food and Beverage Manager on
July 2017. I was then promoted to Director, Food and
Beverage on August 2018.
Sylvia Elvana, Director of Finance – JW
Marriott Hotel Surabaya: My first hotelier
industry job was in 2014, as Financial Manager in
Pakuwon Golf and Family Club managed by Sheraton
in Surabaya. Early 2015, I moved to Novotel Hotel
Surabaya as a Financial Controller, for almost twoand-a-half
years. I moved to JW Marriott Surabaya as
Assistant Director of Finance in 2017 and was promoted
as Director of Finance mid-2018.
Ristiana Manao, Cluster Director of
Human Resources - The Ritz-Carlton
Jakarta, Mega Kuningan and JW Marriott
Hotel Jakarta: I began as an English Teacher for
The Westin Resort Nusa Dua, Bali, prior to working as
a Kids Club Manager, Personal Assistant to the GM, and
eventually an Assistant HR Manager there. I have stayed
in Human Resources since then, working in various
sister properties in Singapore, Cambodia and Jakarta,
before I landed my current role.
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LILY WIJAYA, GENERAL
MANAGER - FAIRFIELD BY
MARRIOTT BALI LEGIAN
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CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
Kristanti Tannady, General
Manager - Aloft Bali
Seminyak: I worked my way up
from being a daily worker, restaurant
server, and bartender, up to
a salesperson. It took me close to
nine years moving between these
positions until 2009, when I finally
landed at W Bali Seminyak and
worked in the Rooms Department,
the department I thought I would
have the least interest in. After a
few months I realised I enjoyed it. An
International chain, such as Marriott
International, helps me build my
career path, so I challenged myself
to move forward, leading to my current
position.
2.What challenges do
women face and how do you
overcome them?
Lily: Some women believe we
overthink or lack confidence when
doing things for the first time.
Fortunately, I have many people in
my life supporting my career. My
continent leader keeps asking me
to move to the next level. My GM
encourages and motivates me as he
believes I can be a good GM. Finally,
I decided to take the challenge and
to “just do it”.
Beatrice: Women face a number
of challenges at work: harassment,
discrimination, stereotyping from
guests, and even their own colleagues.
And for those with a family,
working long hours and levels of
mobility are a real challenge. Luckily,
I haven’t faced these situations since
I joined the Marriott family, and I’m
so grateful for that.
Santi: Women leaders are
underestimated, as we are more
knowledgeable, committed and
consistent, than most believe.
Sylvia: With gender equality,
almost nothing is stopping what
women can do.
Ristiana: One of the biggest
challenges is society’s expectations
of women that can be particularly
hard for working women, especially
working mothers, who are expected
to take on a greater role at home
than their counterparts.
As for myself, since I am single and
I do not have any family-related
issues and challenges, I still feel
the need to prove to society that
women do not function based on
emotion alone.
Kristanti: In the hospitality
industry, female workers are still
outnumbered.
I believe that we need to equip ourselves
with knowledge, stay hungry,
and the more we focus on our confidence,
living our most authentic
selves, the better the world will be
for us.
3.What motivates you to do
what you do?
Lily: I will only live once, so everything
I do, I will do my best. To strive
for the best and never regret anything
in my life.
Beatrice: Always set a goal and
bear in mind the 3Cs – Commitment,
Courage, and Confidence. This was
brainwashed into me by my Dad
during childhood. It still works for
me. Also, try to see failure as an
opportunity for improvement.
Santi: My husband and my children
- I want them to be proud of
their wife and mother.
Sylvia: My parents - I want to
make my parents proud and happy.
Ristiana: I aspire to see more
Indonesian hoteliers with vision,
taking on more senior roles.
Kristanti: My family has always
believed in me. To be the best in the
industry and the passion I have for
my job.
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RISTIANA MANAO
CLUSTER DIRECTOR OF
HUMAN RESOURCES
The Ritz-Carlton Jakarta, Mega Kuningan and
JW Marriott Hotel Jakarta
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CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
4.What accomplishment are
you most proud of?
Lily: In 2008, I was promoted
from Director of Rooms to
Resident Manager at JW Marriott
Surabaya, and I won the EDGE
Award (Excellence in Delivering the
Guest Experience) Award. I went to
Washington DC to receive the award
at Marriott Headquarters and met
Mr Marriott and Mr Arne Sorenson.
In 2016, I was made the first
Indonesian Female GM for Marriott.
Beatrice: I became a Director of
Revenue at age 26.
Santi: When I see I can help create
another leader.
Sylvia: Being the youngest finance
leader in most of the properties I
have worked. Being a Director of
Finance in the Marriott International
chain at the age of 30 years old.
Ristiana: I am most proud that I
have a few HR leaders who used to
be my team members. I am happy
to think of me playing a role, albeit
small, in their career.
Kristanti: People development
as some of my team members have
achieved a higher career path. And I
was the winner of the 2018 Hotelier
Awards Asia, named as the Hotel
Manager of the Year.
5.Share an experience
showing the challenges
you face.
Lily: I am not an expert in
Engineering. At the time I was overseeing
the Engineering department
when the Director of Engineering’s
position was vacant. We received
complaints relating to engineering.
The team gave me an explanation I
did not understand. I used common
sense and logic to ask the right questions,
finding out the root cause.
My questions triggered the right
response from the team, who solved
the problem.
Beatrice: Unfortunately, or fortunately,
I don’t really have a personal
case that represents challenges
specific to women. The hospitality
industry is huge, yet it is a very
small world. Among your current
subordinates might be your boss
of the future. So always treat others
the same way you would want to be
treated by others – no matter what
position you and others are holding
now.
Santi: Family support has the biggest
impact on a woman’s career.
Sylvia: I often encounter the
stereotype that women are more
emotional and less decisive than
men. So as a woman I bring diverse
physical, mental, and emotional
experiences to the conversation.
Also, I tend to lead in a more interactive,
cooperative style, often
resulting in a strengthening of the
sense-of-team in employees. Or
as we say at a Great Place to Work,
inspiring a higher degree of commitment
to strive to achieve the
business’ goals.
Ristiana: I have had a few occasions
where I later realized I was not
in the best mindset for handling
a situation. However, I have been
learning, in a few instances the hard
way, that I can always take my time
to first distance myself from the situation,
assess it again, and once I have
supporting facts, data, and the like,
determine what to do.
6.How do you balance
your work and home
responsibilities?
Lily: My home is Surabaya and I
work in Bali, so there are not many
home responsibilities, except to
communicate daily with my sons.
Every two to three weeks I fly back
to Surabaya to be with them. And I
spend time with my mother at least
once a month.
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SANTI VITA NURROHMAH, DIRECTOR,
FOOD & BEVERAGE – SHERATON MUSTIKA
YOGYAKARTA RESORT & SPA
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CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
Beatrice: To be as productive
and effective as possible during
work hours, I plan and prioritize my
day. Then I go home on time to be
with my loved ones, or rest to begin
the next day fresh. I recharge on
weekends by doing activities that I
enjoy the most with my family and
communities outside of work. But
the story will be different after I get
married and have kids.
Santi: Every day I find time for
my responsibilities as a mother and
wife - we hang out when I have days
off. If I have to submit some report
or work extra hours, I’ll tell my sons
and my husband, so they can do
things without me.
The key is to love and understand
one another, and communication.
Sylvia: I’m single so I have no
challenges in managing my work
and leisure time. I usually spend
my weekend time with family and
friends, sometimes spending my
holidays travelling, while on weekdays
I focus on working.
Ristiana: This is not a big challenge
because I am still single. I try
to compartmentalize my life. When
I am in my office, the whole me is in
the office. And when I am at home,
the whole me is at home.
I do not shy away from saying I am
busy or I will talk to people later -
unless it is an urgent matter. This
helps me focus at work and at home.
Kristanti: It isn’t easy. I am lucky
that my previous bosses were very
supportive. Time management
is very important and after office
hours too. I try to have dinner with
my family often. That’s the only
quality time I have with them.
7.How does Marriott
International help women
in their careers?
Lily: I moved from Director of Sales
and Marketing to Director of Rooms
- despite my background, with no
experience or skills related to Room
operations.
The GM, Owner and Head office
believed in me. We need to share
with our leaders our passion and
career expectations, so they can
help provide milestones and development
plans to help us pursue our
careers.
If I hadn’t told my Director of HR
and my GM I wanted to move to a
Director of Rooms position, they
would have thought that I still loved
Sales & Marketing.
Marriott also gave me my first GM
opportunity - to be a pre-opening
hotel GM, so lots of new learning
opportunities.
Beatrice: Marriott International
is the perfect company for women
pursuing careers in the hospitality
industry. It provides a broad
and equal opportunity to grow
within the company. They also
have a Women in Leadership community
where we gather, share
our thoughts, and do joint activities
to encourage and motivate
one another to be successful.
Nowadays more women hold GM
and Directorship positions within
Marriott International.
Santi: In Marriott International
we are equal. We receive the same
opportunity based on performance.
Sylvia: Marriott International
helps women in their careers by
giving them the same opportunity
to grow and develop at every level
of the job.
Ristiana: Marriott has always
been serious about helping women
in their careers. There are many initiatives
helping those who aspire to
grow, such as online learning platform,
mentoring programs, women
in leadership programs, and so on.
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SYLVIA ELVANA, DIRECTOR OF
FINANCE – JW MARRIOTT HOTEL
SURABAYA
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CELEBRATING THE 45TH INTERNATIONAL
WOMEN’S DAY
Kristanti: Marriott upholds its culture of putting
people first and being an equal opportunity provider,
delivering a clear message to women building a career
in the hospitality industry.
8.How can women achieve a more prominent
role within Indonesia’s hospitality
industry?
Lily: A career development discussion followed by an
action plan, such as cross exposure to other disciplines,
roles, or other properties to gain experience, a mentoring
program, a shadowing program.
Beatrice: Organizing more seminars and workshops
about Women’s Leadership will inspire more
Indonesian women to be more self-confidence and
aim higher.
Santi: Through opportunity, and trust earned and
given.
Sylvia: Improving our soft skills, particularly social
and professional communication, non-verbal communication,
building confidence, and leadership, for
surviving, thriving and achieving in prominent roles.
One of the best practices is to find a mentor - of either
gender - ensuring our voices can be heard, and surrounding
ourselves with people who will help us be
more confident and help women achieve leadership
roles.
Kristanti: More employment opportunities in the
workforce, access to skills and development centres.
9.What advice would you share with
younger women entering a hospitality
career?
Lily: Get to know yourself, what you are passionate
about and go for it.
Beatrice: Don’t be afraid to explore your passions
and find out what you really want to do in life.
Santi: As women we must pursue our dreams. So
long as we have dreams to pursue, we will put in the
hard work.
Sylvia: Effort never betrays the result. As Bill Marriott
said “Success is never final”.
Ristiana: Wear your passion and be your own best
counsel when it comes to what you aspire to achieve.
You can and you will!
Kristanti: Dream big, make mistakes, learn from it.
And never give up!
Ristiana: I believe the answer lies with career-oriented
women. Ladies, let’s not limit ourselves to what
society expects from us. Let’s not limit ourselves to
thinking we should be more responsible in domestic
affairs hence a need to slow down when it comes to
our careers. We need the attitude of “she can and she
will!”
Source WhatsNewIndonesia
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Introducing Nirjhara,
a resort redefining
sustainable luxury
A secluded jungle
experience with a side of
opulence awaits guests at
this Tabanan addition.
Slightly further afield from the popular Balinese
villages of Canggu and Seminyak sits Nirjhara, a
space where luxury and sustainability meet. Less
than a half hour drive, but a world away, the Tabanan
development offers ample seclusion for those craving
peace and quiet whilst on holiday. Opening in January
of this year, Nirjhara is Sanskrit for waterfall - an apt
name for a space nestled amidst natural wonder and
mere minutes from tourist haven Tanah Lot Temple
and Pantai Kedungu, a scenic beach known for its
beginner and intermediate surf breaks.
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Drawing inspiration from traditional local
villages, Nirjhara offers Balinese charm in
spades. A chance to reconnect with nature will
greet visitors here; 85% of Nirjhara’s 25 suites
face distinctive views of a waterfall, terraced
rice paddies and a gentle river. There are 8 River
Pavilions, 4 River Pool Pavilions, 7 Canopy Suites,
5 Two-Bedroom Pool Villas, and private haven
The Residence to choose from.
Each suite is surrounded by the resort’s lush
garden, planted with species endemic to
Indonesia, immersing guests in nature while
preserving the all-important sense of intimacy.
An eco-friendly focus evidently lies at Nirjhara’s
core. The resort was created to cater to a new
breed of discerning yet environmentally
conscious travelers, who believe that high
end hospitality can tread lightly on the planet
without compromising on quality and service.
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Nirjhara has also launched a variety of initiatives aimed at
reducing its footprint on the ecosystem; Ambu, the hotel’s
main restaurant, sources over 95% of its ingredients locally,
primarily from neighbouring farms in Tabanan. Furthermore,
the resort made the deliberate choice to remove single-use
bathroom amenities and eliminate single-use plastic from
the entire property.
The design of the property is equally eco-conscious –
materials used throughout construction and furnishing
of the resort were carefully selected, adhering to strict
sustainability guidelines. Nirjhara made extensive use of
recycled, reclaimed and sustainably-grown wood sourced
from the archipelago. The accompanying aesthetic is a
celebration of Indonesia; Nirjhara has chosen to collaborate
exclusively with local artisans from the archipelago to
produce bespoke pieces that exhibit exceptional levels of
craftsmanship, as well as emerging artists to showcase and
promote contemporary Indonesian art.
There’s an array of amenities to keep guests entertained
during their stay. Wellness is a key pillar of the experience at
Nirjhara. The Retreat, a spa which was designed as a haven
of relaxation at the heart of the property, draws inspiration
from Bali’s rich tradition of village healers, offering a menu
of blessings which seek to address present-day ailments
through ancestral practices. Guests are also invited to enjoy
As such, the ethos is a deep-rooted commitment
to environmental, social and cultural issues, and
every effort was made to minimise the resort’s
impact on the surrounding natural world.
complimentary yoga and meditation classes guided by
local experts, held at The Shala, a riverside yoga pavilion
overlooking Nirjhara’s stunning waterfall. The sustainable
structure, designed by award-winning green architects
Ibuku was built entirely in bamboo to create organic curves
that complement its immediate natural surroundings.
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Hotel Plus - HDE
2020 Presents
Ceramic Trends for
the Commercial
Real Estate Market
Tiles are back again as the beating heart of decorative
engineering exhibition zone at the 29th Hotel Plus
- HDE, China’s leading hotel show, organized by
Sinoexpo Informa Markets, According to Winshang,
China’s professional media focusing on commercial
property, there were nearly 6,420 medium-large scale
commercial projects operating in China by the end
of 2018. After setting the record high, another 982
projects are planned for opening or have opened in
2019, and the total building area is expected to reach
86.22 million sqm. Due to huge domestic consumption
needs, the increasing number of commercial projects in
the construction pipeline is the major contributor to the
continued growth of China tiles market.
Winning a high reputation in the industry after years of
continuous efforts, Hotel Plus - HDE serves as the sourcing
platform of construction and operation for hotels,
restaurants, clubs, retail shops and shopping malls.
It brings together the most dynamic and creative tile
manufacturers who are seeking business opportunities
in hospitality and commercial channel under one roof, to
Here are 4 main ceramic trends in Hotel
Plus – HDE 2020.
Extra-large format tiles
Tiles continue to be larger and larger. With big format
tiles on floors and walls, there are less joints, which
results in clean and smooth surfaces. Litex, the newlylaunched
brand by Romantic, Kasor and Tongyi, will
bring big format tiles perfect for hotel bathrooms,
lobbies, shops and beyond with a contemporary and
minimalist style.
Super small format tiles
While large format tiles are a popular choice for large
scale construction operations, super small ones are also
the new trend in interiors. By choosing small format tiles,
interior designers can realize many creative design ideas
and add depth that makes a space feel more compact.
Belite, Yuechangying and MDC will present various kinds
of small format tiles that can meet the different design
needs.
showcases a variety of finishes, sizes, colors, shapes and
patterns at Exhibition Hall E1 for designers, contractors
and purchasers from around the world.
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Neutral tiles
Neutral tile is versatile by nature
and mainly black, white and grey in
color, making it easier to match with
different decor styles. Trending in
walls and floors, neutral tiles stand
out and leave the impression of a chic
as well as comfortable atmosphere.
Qualicer, Overland and Damia are
among the representative exhibitors
that will showcase complementary
neutrals in tiles.
Terrazzo tiles
Terrazzo excels as a composite
flooring material that has been
used for centuries across the globe.
Terrazzo tile is manufactured to
introduce a dynamic and retro
sense to interior decor with its
vibrant grains, which feature both
a fascinating speckled appearance
and extremely durable construction.
Huabao Stone, Xinfeida, Battlo,
GUI·YI and Moma will demonstrate
a premium quality collection of
terrazzo tiles at their booths.
Pre-register today for a free visitor
badge to Hotel Plus - HDE 2020
and develop new partners for your
business!
About Hotel Plus – HDE
Shanghai International Hospitality
Design & Supplies Expo (HDE), as
the most important part of Hotel
Plus, is a one-stop sourcing platform
for hotels, restaurants, clubs, retail
shops, shopping malls and other
commercial properties. It is derived
from Expo Build China and integrated
with Hotelex. Exhibit ranges from
building & decoration, engineering
& design, interior design, lighting &
intelligence, smart hotel, fitness &
leisure, hotel furnishing,
hotel supplies, hotel investment
& franchise. The next edition will
be held from 12-14 August 2020 at
NECC Shanghai
JOIN VIP BUYER PROGRAM
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JIMMY
GARSIDE
& JOEL
WOOTTEN
An all-star Australian chef
duo lands at Bali’s Tropicola
Amidst a total venue transformation,
the vibrant beachside mansion welcomes
star chefs
Jimmy Garside and Joel Wootten.
Nudging the sand on Seminyak’s Batu
Belig beach sits Miami-esque mansion
Tropicola. The multi-pronged haunt
famed for its pool parties has a total
transformation in its sights for 2020,
with an added splash of 21st century
consciousness on the cards.
Explains owner Adrian Reed; “I’ve
been working with some of the most
talented local, Indonesian and international
artists, performance artists and
musicians that will transform Tropicola
into a new concept that hasn’t been
seen on this island before. Creative
events, co-working facilities, yoga,
happiness modalities, film, and music
all delivered with a Tropicola sense of
fun, ultimately becoming a true hotbed
of creativity and a green-house of
sustainability.”
But this metamorphosis will commence
in the kitchen. “As part of the
ongoing transformation we have
brought to Bali two incredible new
chefs,” continues Adrian. With a beachside
barbecue-focused restaurant
planned to open in coming weeks
alongside a new pool menu, Tropicola
has recently welcomed a new duo of
all-star talent to lead its kitchen team.
Meet Jimmy Garside and Joel Wootten.
Executive Chef Jimmy Garside is an
English native who long ago decamped
to Australian shores. His career saw him
step into the kitchens at the likes of
Jonathan Barthelmess’ Apollo where
he learned the importance of simplicity
and gained a passion for cooking
over fire. After which he joined Mary’s
Group, leading the charge at The
Unicorn in Paddington, and later
Mary’s Underground.
Head Chef Joel Wootten boasts a similar
passion for the wood-fired grill,
acquired during his seven years at Neil
Perry’s Rockpool Group. He too helped
to launch Mary’s Underground, where
he was reunited with Jimmy after previously
working together at the Apollo.
Aside from their love of an open fire,
the duo also boast a passion for sustainable,
local produce, which will
be particularly evident in the menu
moving forward. ‘Minimal intervention
to the plate and the planet’ is their
mantra.
“We will be pushing the food to be
far more focused on sustainable, local
produce with a real emphasis on well
cooked, simple dishes with big flavours,”
explains Jimmy. “The direction
as a whole will be approachable, laid
back, delicious food that's also really
fun to eat. The menu will be seafoodheavy
featuring a variety of dishes such
as, coral trout and aioli, crabs with sambal,
octopus with herbs and pickled
potatoes.
“It’s a seasonal menu that is ever-changing
and we will also be focusing on
vegetables in a big way. It’s designed to
be eaten how we love to eat and what
fits in with the surroundings - perfect
to sit and share family-style while ripping
apart dishes, eating with your
fingers and sinking ice-cold Bintangs…
the messier the better!”
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ANITA EKBERG NEL FILM LA DOLCE VITA - 1959 NR piccola - Photocredits
Photoreporters associati e archivi
Her Said Hot Chocolate Various Toppings
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UNTIL THE END OF APRIL, HOTEL EDEN’S LA LIBRERIA
SHALL BE TRANSFORMED INTO AN IRRESISTIBLE
CHOCOLATERIE IN COLLABORATION WITH “SAID DAL
1923”
Hotel Eden Roma - Bellavista
Penthouse Suite Bedroom
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Hotel Eden, a 5-star luxury
hotel of the Dorchester
Collection chain, is proud
to announce a special
collaboration with “Said
dal 1923”, the historic
artisan chocolate producer
from Rome. The utmost
expressions of the world of
hospitality and the realm
of Italian chocolate-making,
Hotel Eden and “Said dal
1923” combine their arts
to offer a journey into
unprecedented taste.
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Hotel Eden Roma - Bellavista
Penthouse Suite Living Room
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Hotel Eden Main Entrance
Hotel Eden Roma - Presidential Suite Living Room 2
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In the comfortable
lounge of
La Libreria, the
hotel’s elegant
lobby lounge bar,
“Said dal 1923”
chocolate will be
offered in a range
of scrumptious flavours,
starting from
Valentine’s Day,
with an irresistible
and indulgent
menu, the perfect
gift to share with
loved ones.
Hotel Eden Lobby
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Guests and Romans can enjoy, from Monday to Saturday, one of
the world’s most loved ingredients in a whole host of delicacies:
hot dark chocolate and gianduja with toppings and spices such as
star anise, crushed pistachios, ginger, chilli or crispy puffs; a special
cappuccino with three chocolates; a selection of pralines and truffles;
petite patisserie, biscuits and chocolate-coated ginger, orange
and lemon zest; strawberries with chocolate and champagne and
the typical Italian dessert of Tiramisu, revisited by Hotel Eden’s
Executive Chef Fabio Ciervo and created on the spot.
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An elegant and captivating
trolley of delights will allow
guests to admire the chocolate
specialties of “Said dal 1923”
along with creations by Fabio
Ciervo and Pastry Chef Ezio
Redolfi. The impeccable service
of Hotel Eden, having always
been distinguished by its care
and attention, will accompany
guests during the experience,
transporting them to a dimension
in which taste and pleasure
are at the centre.
LA DOLCE VITA 1500 NR
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Her Said Chocolate Biscuits And Pastries
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Thanks to the history of “Said dal 1923”, the emotion and joy
of chocolate reach all the senses, conferring well-being whilst
offering a great mood-boost. A little break that will make winter
even sweeter, to be savoured in a sophisticated environment
embellished with precious marble and golden details.
Gua Sha Facelift Ritual by Philosophia
Botanica, exclusively at Hotel Eden
Dorchester Collection’s Hotel Eden presents the Rome exclusive
of Philosophia Botanica’s Gua Sha Facelift Ritual, at The
Eden Spa, the hotel’s wellness oasis, characterised by its
choice of innovative, natural and non-invasive treatments.
Hailed as “natural botox”, The Gua Sha Facelift Ritual, a
bespoke treatment that activates energy channels, originates
from traditional Chinese medicine (660 AD) and uses
an ancient massage technique to restore fluid circulation. Gua
means “rub” whilst Sha signifies “redness”.
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During the Gua Sha Facelift Ritual, the face is rubbed with rose quartz,
jade and Bian stones through specific movements that work each of
the muscles to define the contours of the face. During the Ritual, the
facialist combines these face-rolling techniques with the application of
Philosophia Botanica perfumed oils that both smooth and hydrate the
skin.
The treatment enhances the complexion, stimulates deep-level blood
and lymphatic circulation to eradicate puffiness (ideal for dark circles),
refreshes and tightens the skin, restoring its tone, whilst reducing fine
lines and reactivating blood flow.
The stones used during the treatment are jade, rose quartz and Bian
stone. Jade is considered a “healer” stone; rich in benefits for the body
and mind, it has relaxing properties enabling one to overcome fear.
Generally green, when used on the face with tools such as the jade roller,
the stone has anti-ageing properties. The calming power of the jade is
elevated by that of the rose quartz, which activates the chakras and
stimulates emotion. A symbol of love and beauty, rose quartz promotes
imagination and intellect, opening the heart to inner peace. Black in
colour, Bian stone improves circulation and promotes the production
of collagen.
By the end of the ritual, the skin is noticeably brighter and tighter,
with a beautiful lifting effect that earned the Gua Sha Facelift Ritual by
Philosophia Botanica the title of “natural botox”. Repeating the treatment
twice a month is recommended, with it also being important to
learn specific motions in order to apply the technique daily at home
to help circulate the lymphatic fluid of the face, even if just for 5-10
minutes.
In celebration of Federico Fellini’s 100th birthday, Hotel Eden Rome
opens “Piccolo Cinema Eden” curated by Chez Dede
With 2020 marking 100 years since the birth of Federico Fellini, Hotel
Eden Rome – a hotel within the prestigious Dorchester Collection - is
set to inaugurate its Piccolo Cinema Eden, curated by Chez Dede, the
creative duo comprising Daria Reina and Andrea Ferolla, Hotel Eden’s
Artist in Residence.
Twice weekly until 17 May, on the days traditionally dedicated to cinema
- Wednesdays (at 7:30 pm) and Sundays (at 3:30 pm and 7:30 pm) - the
elegant lobby lounge bar of La Libreria will be transformed into an intimate
24-seat cinema showing classic films rooted in Rome, such as; “The
Great Beauty”, “Roman Holiday”, and “Yesterday, Today & Tomorrow”.
Fittingly, the cinema opens its doors with “La Dolce Vita”, in celebration
of the centenary of its director who loved the top floor of Hotel Eden.
Indeed, Fellini used to hold interviews sitting in front of the enchanting
view of Rome, rendering Hotel Eden famous all over the world.
Her Said chocolate experience
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Chez Dede sought to reinforce Hotel Eden’s
historic link with the world of cinema by
proposing to showcase the theme of Rome,
both as an undisputed protagonist and a
classic backdrop in cinema. Cinephiles and
non will enjoy viewing iconic and arthouse
films in a cinematic theatre modelled on the
past — an intimate environment, elegant
and comfortable sofas, precious velvet curtains
that descend softly from the ceiling,
and “ushers” in bespoke uniforms created
especially for the occasion, all render the
experience truly unforgettable.
Costing 20 EURO, tickets to the screenings
include special gourmet popcorn, sweet or
savoury, created by executive chef Fabio
Ciervo, accompanied by a mini bottle of
Moët & Chandon Champagne. There will
also be a trolley from which guests can
select from a range of snacks designed by
Ciervo. Moët & Chandon has won the heart
of cinema, celebrating the great achievements
of generations of actors and directors
of the international scene at premieres and
festivals, becoming the Champagne of the
Cinema.
In addition, those attending the afternoon
Sunday screening are given the option of
a pre-cinema brunch created by Executive
Chef Fabio Ciervo, accompanied by live
music, with entry to the Piccolo Cinema
Eden (3:30pm screening) at a special rate of
90 EURO instead of 100 EURO.
Paolo Sorrentino’s “The Great Beauty” shall
bring this film festival to a close, as an original
interpretation of Rome that earned
him an Oscar in 2014 in the “Best Foreign
Language Film” category and which has
been critically defined as a modern version
of Fellini’s “La Dolce Vita”.
“Yesterday, Today and Tomorrow” by Vittorio
De Sica, with the extraordinary pair of
Loren-Mastroianni. The film was awarded
the Oscar for “Best Foreign Film”.
Hotel Eden thus consolidates its bond with
cinema, in honour of its history spanning
over 130 years, seeing the presence of great
personalities from the world of entertainment
such as Director Orson Welles, the
charming Ingrid Bergman who lived in the
Aurora Terrace Suite for quite some time, as
well as world-famous actress and dancer,
Ginger Rogers.
Dorchester Collection
Dorchester Collection is a portfolio of the
world’s foremost luxury hotels in Europe and
the US, each of which reflects the distinctive
culture of its destination. By applying
its unrivalled experience and capability in
owning and operating some of the greatest
individual hotels, the company’s mission is
to develop an impeccable group of the finest
landmark hotels through acquisition as
well as management of wholly-owned and
part-owned hotels, and to enter into management
agreements.
The current portfolio includes the following
hotels: The Dorchester, London; 45 Park
Lane, London; Coworth Park, Ascot, UK; Le
Meurice, Paris; Hôtel Plaza Athénée, Paris;
Hotel Principe di Savoia, Milan; Hotel Eden,
Rome; The Beverly Hills Hotel, Beverly Hills;
and Hotel Bel-Air, Los Angeles; Dubai (opening
2020).
dorchestercollection.com
The carefully designed programme includes
the classic film “Roman Holiday” starring the
stunning Audrey Hepburn sashaying along
the streets of Rome with the fascinating
Gregory Peck,
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Market Report: BALI Hotel &
Branded Residences
By Matt Gebbie on March 6, 2020
Is there a canary in
the coalmine?
2019 was business as usual
(aka difficult) for hotels in
Bali. There were no airport
closures, nor earthquakes
but the market was rocked
by a big fall in Chinese
arrivals and a duopoly of
national airlines charging
exorbitant airfares forcing
domestic tourists to vacation
abroad. All the work
done = flat occupancy, flat
rates and flat RevPAR across
the market in 2019. Hotels in
Jimbaran/Uluwatu & Ubud
faired best, recording strong
RevPAR growth together
with luxury hotels which
maintained RevPAR YOY.
Due to over tourism and
environmental concerns,
Bali was included as one of
13 destinations on Travel
guide Fodor’s “no go” list
in 2020. Bali faces looming
ecological challenges such
as trash on the beach, traffic
jams in main tourist districts,
and freshwater scarcity.
Without solving these problems,
Bali has to rein in its
tourism growth.
Bali’s current real estate market
unlike other Southeast
Asian resort destinations
such as Phuket in Thailand
is shifting away from hotel
branded residences and
condotels.
The current property market
is now seeing development
of rental yielding villas and
apartments in the high
growth areas of Canggu,
Brawah and Uluwatu.
Bali Visitor Arrivals
According to BPS forecasts
(actual’s not yet
available), the number of
domestic tourists to Bali
would decrease in 2019 to
approximately 6.2 million, a
six-year record low & down
36.5% YOY.
Nearly 6.3 million international
visitors came to Bali
in 2019, or about 39% of the
16.1 million foreign visitors
to Indonesia (up 2% YOY).
2019 saw growth in arrivals
from almost all regions
except Asia Pacific (Excl.
ASEAN) which fell by 5%.
That said, Asia Pacific (Excl.
ASEAN) held firm to the No.
1 spot, representing 36% of
total international arrivals.
Another important source
region was Oceania, generating
22% of total foreign
arrivals to Bali in 2019. In
2019, for the first time since
2016, Australia surpassed
China as the top source
market for foreign visitors
to Bali, generating one-fifth
of the total international
arrivals. Australians totalled
1,225,425 arrivals, up by 6%
from 2018.
Hotel Performance
Bali hotels recorded a slight
increase in occupancy but
unfortunately a slightly
larger decrease in ADR (IDR)
in 2019 to record falls in
RevPAR (IDR). Occupancy
in the Luxury segment
grew positively, while ADR
declined by 14% in both IDR
and USD, resulting in flat
RevPAR.
Upper Upscale class registered
the most significant
decline of 9% in RevPAR
(USD) among all segments,
mainly because the ADR
slipped, and IDR depreciated
against the USD.
The Upscale segment saw
declines across the board.
The midscale rate segment
also showed a decline in all
matrices.
About the author
Matt Gebbie
Director
Indonesia Office
Sahid Office Boutique
Unit H Fl. 3, Komp. Grand
Sahid Jaya,
Jl. Jend. Sudirman Kav. 86,
Central Jakarta, DKI Jakarta
10220, Indonesia
Phone: +62 21 2598 2532
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 119
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Email : cs@bytel.co.id | bytel@cbn.net.id
Website : www.bytel.co.id
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Indonesia International Furniture Expo
(IFEX) 2020
The association is always optimistic that our furniture industry
will continue to grow and increase its performance from
time to time,” explains Chairman of the Indonesia Furniture
Industry and Craft Association (HIMKI), Soenoto.
Pursuing the Opportunity to
Increase Indonesian Furniture
Competitiveness and Export Value
Jakarta, 19 December 2019 – The furniture industry
is still regarded as one of the main backbones for
the Indonesian economy. The industry absorbs a
huge amount of human resources and the number
is increasing from time to time. The data from the
Ministry of Industry shows an increase in furniture export
value. Last year, Indonesian furniture export valued was
recorded at US$1.69 billion. On average, the industry is
experiencing a growth of 4 per cent per annum.
He further says that the industry’s current growth reaches
5-6 per cent per year meanwhile, Vietnam’s growth has
reached 16 per cent per annum. Furniture industry stakeholders,
namely the industry players and the government,
need to work together more intensely to pursue the 10 per
cent deficit. Soenoto says the country’s industry players
can also work with players from other countries, such as
with China, to increase the competitiveness of Indonesian
furniture products.
In line with the above efforts, the country’s Capital
Investment Coordinating Board (BKPM) is reportedly offering
investment opportunities in Indonesia to Guangdong
and Shandong businessmen. Hundreds of businessmen
from both provinces have stated their interest to invest
in Indonesia, particularly in Central Java. Soenoto says
Chinese investors can help increase Indonesian
The Indonesian furniture industry is projected to remain
growing considering the country has several advantages
such as the high number of human resources and abundant
raw material supply. To date, Indonesian forest land
reaches around 120 million hectares, of which 12 million
hectares are categorized as production forests. Indonesia is
also famous as the world’s largest rattan producer with 312
types of rattan that the industry can utilize.
To realize further growth, the country’s furniture industry
needs continuous innovations in terms of the design, the
technology, the marketing strategy, and the after-sales
service to ensure a high level of customer satisfaction.
Region-wise, Indonesian furniture export is still lagging
behind Vietnam, which currently sits on 7th place. Globally,
the furniture export market is dominated by China followed
by Germany, Italy, Poland, and the United States.
“Our furniture industry still has many home works
that we need to solve before we can compete with
Malaysia and Vietnam. We do have many advantages
to support the industry’s growth but we are
still unable to maximize these advantages.
furniture industry, especially in the finishing sector.
“Partnering with Chinese businessmen is one of the ways
to accelerate our furniture industry’s growth. However,
we must keep our pivotal role in the industry from the
upstream sectors. Partnership with these businessmen can
unlock new opportunities to work with their international
business network,” says Soenoto.
The Opportunity to Increase Export
As the organization that houses Indonesian furniture
industry players, HIMKI regularly conducts events to promote
the industry’s growth to the local and international
public. One of HIMKI’s annual event is the Indonesia
International Furniture Expo (IFEX) that has been successful
in introducing and promoting Indonesian quality furniture
to the global audience. In March 2020, HIMKI is scheduled
to host this largest business-to-business (B2B) furniture
exhibition in Indonesia and the region. All these years, IFEX
has managed to provide the medium to grow the industry.
It attracts thousands of buyers and visitors and offers
a golden opportunity to local industry players to exhibit
their best products to these international audiences.
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HIMKI was officially declared on May 31 2016 in Jakarta
and was later confirmed on July 28 2016 at the Ministry of
Industry and on the same day was approved by President
Joko Widodo at Istana Negara.
HIMKI was established based on similarity in the vision,
mission, and purposes among its members to collectively
support the country’s furniture and craft industry. The
organization is expected to become the institution that is
aspirational and accommodating with the spirit of equality
among its members.
About Dyandra Promosindo
Last year, IFEX managed to draw 12 thousand visitors and
recorded an on-the-spot transaction of US$370 million.
“IFEX has been recognized as the primary destination
to global furniture industry players wanting to
find quality products as well as business partners in
Indonesia. These international buyers and visitors are
key to the success of IFEX and the efforts to increase
our export value to the global market,” says Soenoto.
Besides promoting the growth of Indonesian furniture
industry, one of IFEX 2020 targets is to take advantage of
the US market that is left by China due to the trade war
between the two countries. In addition to Europe, the US
is one of the major export destinations for Indonesian furniture
products. Soenoto says Indonesia is not the only
country to target the US market. He, therefore, encourages
the country’s industry players to find the right strategy
to win the US market that was previously dominated by
Chinese products.
About HIMKI
HIMKI is the result of the merger of two previous organizations
in furniture and craft industry namely AMKRI and
ASMINDO. The merger was strongly supported by President
Joko Widodo to create a single entity that is strong and
huge that also serves as the government’s partner in supporting
the industry to encourage the competitiveness of
furniture and craft products in the domestic and international
markets.
Dyandra Promosindo is a Professional Event Organizer
(PEO) in Indonesia, and is a sub-holding company of PT
Dyandra Media International, Tbk (DYAN). Since its established
in 1994, Dyandra Promosindo has managed to
record impressive track record of exhibitions throughout
Indonesia. Dyandra Promosindo has organized more
than 850 exhibitions in Jakarta, Surabaya, Yogyakarta, Bali,
Makassar, Medan and other major cities in Indonesia. To
date, Dyandra Promosindo has 11 subsidiaries in event/
exhibition organizer, concert promotor, and digital agency
businesses. These subsidiaries are, among others, PT
Dyandra Communication (Dyacomm), PT Fasen Creative
Quality (Quad), PT Visicita Imaji Semesta (Visicomm), PT
Idea Besar Komunika (Ideacomm), PT Visi Sarana Media
Digital (Underlined), PT Dyan Mas Entertainment (DME
Asia), and PT Dyandra Global Edutainment. With more
than 1,000 exhibitors annually, including foreign exhibitors,
Dyandra Promosindo has proven itself as the trusted
business partner while improving itself to realize a better
exhibition culture in Indonesia. Dyandra Promosindo has
organized various exhibitions such as B2B exhibition, B2C
exhibition, music concerts, world-scale conferences and
summits.
Dyandra Promosindo is the first PEO in Indonesia with ISO
9001:2008 certification for management quality system.
The exhibitions organized by Dyandra Promosindo, among
others, are: Indonesia International Motor Show, Indonesia
International Furniture Expo, Indonesian Petroleum
Association Convex, International Franchise, License and
Business Concept Expo & Conference, and many more.
www.ifexindonesia.com
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Juma Opera Hotel,
in Manaus, maintains
the original
architecture with a
modern touch
Opposite the Amazonas Opera House,
a new boutique hotel offers fivestar
contemporary design without
losing the historical identity of its
surroundings
At the end of the 19th century, in the
heyday of the rubber boom the socalled
rubber barons decided to build
na Opera house in the middle of the
Amazon rainforest and that was when
the Amazonas Opera House in Manaus,
which is one of the world’s most beautiful
and famous theaters, made its first
appearance. At the same time, around
1897, mansions were also built in the
surrounding area, in the same style as
the classic French Belle Époque.
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The project also shows great concern for the environment.
In addition to using solar energy as the
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 127
Two of these listed mansions were restored in
order to house the Juma Opera Hotel, which was
opened on 02/02/2020 as the city’s newest boutique
hotel.
basis for the heating system, a number of areas
are coated with ceramics made from recycled
glass. For the guests’ comfort, all of the doors and
windows have soundproofing.
In addition to the mansions, the luxury development
complex includes two other buildings
built along similar architectural lines. The main
concerns of the project that was headed up the
architect Roberto Vinograd included preserving
history and maintaining the harmony of the surroundings.
So much so that all the wiring that was
in front of the hotel was redone and structured in
an underground way so that the facade was unobstructed
and could be properly appreciated.
Inside, there are 41 suites that range from 23m²
(248 ft2) to 66m² (710 ft2) all of which have high
ceilings, with the majority having a view of the
theater. There is also a restaurant, bar, rooftop
area with a swimming pool, lounge, gym and convention
center.
The decoration of the common areas blends
comfort with the freshness of nature, which is so
abundant in the region. The project, which was
created by the architect Debora Aguiar, who is
a specialist in the eco-luxury concept, results in
a perfect mix between contemporary elements
without losing its historical roots, with finishes in
soft tones such as ecru colors and beiges, punctuated
by greens, caramels and browns, all with
aim of creating a welcoming sensation. The design
also includes pictures and objects that show the
indigenous culture, local handicrafts and the
beauty of the flora and fauna.
Among these objects, we highlight the Baniwa
baskets that are made by hand by the Baniwa
Indians using arumã (Ischnosiphon polyphyllus)
leaves dyed with annatto and woven one by one.
In the indigenous culture, the waláya, as they are
called, were used to collect the freshly grated and
squeezed cassava or to store provisions. The decor
is supplemented by decorative panels in fiber and
slatted wood, along with light fixtures designed
by the architect.
The extremely privileged view is one of the Juma
Opera Hotel’s major attractions and it extends
throughout the entire complex. From the rooftop
terrace, which is an area with exquisite landscaping
that houses a bar and a pool, one can see the
Rio Negro and enjoy the Amazon Theater very
beautiful and one of a kind dome, which is covered
in more than 35 thousand pieces of colored
ceramics in the colors of the Brazilian flag.
The Juma Opera’s Restaurant is
another of the hotel’s architectural
highlights. The area is an elegant
gazebo with an iron dome and is made
entirely from glass in order to take
advantage of the sunshine and, mainly,
to have the Theater as a backdrop during
meals. The menu which was created
by the chef Sofia Bendelak contains a
blend of modern cuisine and regional
influences.
The Juma Opera Hotel is
located at Rua 10 de Julho, 481.
More information can be found
on the website www.jumaopera.
com and on social media @
jumaopera.
The hotel belongs to the same owners
of the Juma Amazon Lodge (www.
jumalodge.com.br), a prestigious jungle
hotel which has been in existence
for more than 20 years and which
also has a marked concern regarding
sustainability.
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INTERNATIONAL
INDONESIA SEAFOOD &
MEAT (IISM)
International Indonesia Seafood & Meat (IISM) is now
opening its doors for high-level decision makers, including
buyers and suppliers, in cold chain and refrigeration
industries from across the globe. Running in its 8th annual
edition, this leading exhibition is now focused on cold
chain technology, which includes: cold storage infrastructure,
temperature controlling, IT and handling solutions
for cold storages, as well as cold chain and cold supply
chain. This time, the event features technology providers
set to showcase their latest solutions related to cold
chain technology applied in seafood and meat industries.
It is a perfect platform tailored specifically as a bridge
that connects potential buyers and qualified sellers in the
industries. It’s a lucrative event that offers comprehensive
business and networking opportunities.
Visit IISM
IISM is established as the region’s most important conference
and expo for seafood & meat industry focusing
on cold connection. Provide a comprehensive selection
of new products, services, technology and solutions
applicable across diverse industries and sectors. IISM is
complemented with one-day conference to enhance your
business opportunities
EXHIBITION CONTACT :
Komplek Perkantoran Graha Kencana Blok CH-CI
Jl. Raya Pejuangan No. 88
Kebon Jeruk, Jakarta 11530 - Indonesia
+62 21 5366 0804
+62 21 5325 890 / 887
iism@pelitapromo.com
Mrs. Nely Lie - Sales Manager
130 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
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WWW.JOBS.HOTELIER-INDONESIA.COM
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 131
DEDEH LINDA SARI(ASITA
: 0856 2400 8117
SILVIA (ASITA)
: 0813 9572 2345
132 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
3 - 6 MAR 2020
SINGAPORE EXPO
www.fhaHoReCa.com
31 MAR - 3 APR 2020
SINGAPORE EXPO
www.fhaFnB.com
2 MEGA EVENTS.
SAME TRUSTED BRAND.
Come 2020, Food&HotelAsia (FHA) expands to bring forth
more quality sourcing options from the global marketplace
for buyers through TWO focused mega events.
FHA-HoReCa at a glance
Over 2,000 exhibitors from 70 countries/regions
17 international group pavilions
Exhibit profile:
• Bakery & Pastry
• Foodservice & Hospitality Equipment
• Hospitality Style
• Hospitality Technology
• Speciality Coffee & Tea
FHA-Food & Beverage at a glance
Over 2,000 exhibitors from 70 countries/regions
54 international group pavilions
Exhibit profile:
• Food & Beverage
• Food Processing & Packaging Technology
• Wines & Spirits
[held alongside ProWine Asia(Singapore)]
BOOK YOUR SPACE TODAY!
Contact us at enquiry@foodnhotelasia.com
Organiser
Join us on
Food&HotelAsia
#FHA
FHA2020_HCA_W210x280mm_EN_D3.indd 1
27/3/19 4:05 PM
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 135
fhafnb.com
FHA-Food &
Beverage will
be held 2-5
March 2021
Singapore, 27 February 2020 - Informa
Markets has announced that the revised
dates for FHA-Food & Beverage are 2-5
March 2021 at Singapore EXPO & MAX
Atria.
The event was originally scheduled to take place
from 31 March – 3 April 2020 at Singapore EXPO &
MAX Atria.
Mr Martyn Cox, Event Director, Hospitality, Food &
Beverage - Singapore, Informa Markets, said, “FHA’s
rich history of collaboration with our longstanding
partners and attendees is a huge contributor
to our success today. After much deliberation with
our partners and industry associations we have
concluded the new dates for FHA will provide the
all-around best conditions for our community and
optimal business performance for our exhibitors and
buyers.”
“We would like to thank you for your understanding
and look forward to welcoming the international
F&B community back next year, where we will continue
to break new ground at the largest food and
beverage showcase in Asia.”
31 MAR
TO
03 APR
2020
SINGAPORE EXPO
www.fhaFnB.com
DISCOVER THE
LARGEST
INTERNATIONAL
F&B SHOWCASE IN ASIA
EXHIBIT PROFILE
> Food & Beverage
> Food Ingredients
> Food Processing &
Packaging Technology
> Wine & Spirits
co-located with ProWine Asia (Singapore)
2,000
exhibitors from
70 countries/regions
54
international
group pavilions
80%
direct participation
from original manufacturers
Pre-register your visit now!
www.fhafnb.com/pre-register
Organiser
Join us on
Food&HotelAsia
#FHA
FHFB20_Ad_HCAOrHotel_210x280mm_D3.indd 1
25/9/19 6:03 pm
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 137
“We understand Informa Markets’
decision to reschedule FHA-Food &
Beverage to 2021,and are committed
to working closely with them and
our valued partners towards a
successful show next year. We
remain confident in Singapore’s
strong reputation as a preferred
destination for MICE events. FHA-
Food & Beverage is a key highlight
in Singapore’s event calendar, and
we look forward to welcoming all
attendees and exhibitors in 2021,”
said Mr Andrew Phua, Director
of Exhibitions and Conferences,
Singapore Tourism Board.
Alvin Lim, Executive Director for Brand and Customer
Experience at SingEx Holdings, said, “We are honoured
to host one of the world’s largest food and beverage
platforms at Singapore EXPO & MAX Atria. FHA-Food
& Beverage is an essential business and networking
driver for the global F&B industry, and we share
Informa Markets’ commitment to making well-being
a top priority. Together with our other partners, we
will continue our ongoing engagement on building
an enhanced experience for the F&B community when
they return next year.”
The FHA team will be in touch with all
participants to discuss event logistics
and planning.
fhafnb.com
About FHA-Food & Beverage
The platform of choice for industry professionals,
including distributors, importers, manufacturers and
retailers from Asia to see and source for high quality,
new-to-market food ingredients, drinks and fresh
produce. More than 80 per cent of the 2,000 exhibitors
participating in FHA-Food & Beverage are renowned
manufacturers and brands hailing from 70 countries
and regions. For more information, please visit www.
fhafnb.com.
About Informa Markets
FHA-Food & Beverage is organised by Informa Markets,
a division of Informa plc. Informa Markets creates platforms
for industries and specialist markets to trade,
innovate and grow. Our portfolio is comprised of
more than 550 international B2B events and brands
in markets including Healthcare & Pharmaceuticals,
Infrastructure, Construction & Real Estate, Fashion &
Apparel, Hospitality, Food & Beverage, and Health &
Nutrition, among others. We provide customers and
partners around the globe with opportunities to
engage, experience and do business through faceto-face
exhibitions, specialist digital content and
actionable data solutions. As the world’s leading
exhibitions organiser, we bring a diverse range of
specialist markets to life, unlocking opportunities and
helping them to thrive 365 days of the year. For more
information, please visit
www.informamarkets.com.
3TO6
MARCH
2020
SINGAPORE EXPO
www.fhaHoReCa.com
MEET THE
WORLD’S LEADING
HOSPITALITY
SUPPLIERS IN ASIA
EXHIBIT PROFILE
> Bakery, Pastry & Gelato
> Foodservice & Hospitality Equipment
> Hospitality Style
> Hospitality Technology
> Speciality Coffee & Tea
2,000
exhibitors from
70 countries/regions
17
international
group pavilions
70%
direct participation
from original manufacturers
Pre-register your visit now!
www.fhahoreca.com/pre-register
Organiser
Join us on
Food&HotelAsia
#FHA
FHRC20_Ad_HCA/H_210x280mm_D1.indd 1
23/9/19 2:46 pm
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 139
FHA-HORECA TAKES
A DEEP DIVE INTO
HOSPITALITY
EXPERIENTIAL
TRENDS IN ASIA
Singapore, In the latest FHA Insider
Special report ‘Experiential trends
in hospitality: Behind the scenes’
published by FHA-HoReCa, Asia’s
most comprehensive industry event
for hospitality and foodservice supplies,
industry experts shared their
insights on what makes for a successful
hospitality experience. With
the expected growth of the global
luxury travel market by US$2.5
trillion in the next five years and
increasing demand for more personalisation
and experiences among
travellers, Asian hospitality industry
players have the opportunity to
offer unique concepts and enhanced
services to grow their markets.
The report highlighted the growing
importance of storytelling and how
authentic and creatively crafted stories
can contribute significantly to
the success of a F&B or hospitality
establishment. It also delved into
the growing number of millennial
travellers and their influence on the
hospitality industry.
Serving up authenticity and
memorable experiences
Noting that just serving a delicious
meal is no longer the end of an experience,
Ben Gregoire, Vice-President
of CKP Hospitality Consultants,
explained that, “Good hospitality
is all about providing memorable
experiences for guests. Today’s consumers
are more discerning than
ever.” Gregoire added that establishments
must consider every single
aspect of the guest experience —
from the initial contact point to the
moment they leave.
Agreeing, Anurag Bali, Assistant
Vice-President, Food and Beverage,
South East Asia & Australasia of
the Shangri-La Group added, “It’s
all about the guest experience and
well-established, well-run concepts
— a strong story.” Pointing out the
dining trends now making “a strong
story” across the region, Bali shared
that restaurants and eateries that
incorporate other elements such
as décor or music, in addition to a
strong menu, are also attracting
diners in Asia.
Establishments that tell a good story
through a combination of elements
such as décor or lighting are what
currently attracts guests in Asia.
(Photo credit: Shangri-La Group,
courtesy of FHA Insider Special)
fhahoreca.com
Indeed, with consumers more welltravelled
and knowledgeable about
the flavours of different food or the
origins of certain ingredients, restaurants
striving for authenticity
will focus more on their food stories.
According to Nicole Fall, Founder
of Asian Consumer Intelligence
and Head of Trends at Capchavate,
this trend has resulted in “a virtuous
cycle of restaurants upping
their game attempting to recreate
dishes as authentically as possible,
whereas in the past, there was
more emphasis on localisation or
changing particular flavours and
ingredients to suit local palates.”
Using technology to engage
Technology is also a great enabler as
F&B operators can now use digital
tools to further enhance the customer
experience. Eric Chia, CEO of
cloud-based loyalty software provider
Advocado noted that “
while many hospitality service
providers are focusing on the operations
(efficiency and productivity)
side of the business, we see a great
opportunity to use technology to
grow, nurture prospective customers,
and eventually turn them to
loyal fans.” Chia pointed out that
capturing consumer loyalty in the
current digital age is becoming
difficult as well. He advised business
owners who want to achieve
“maximum bang for their consumer
acquisition buck” to adopt innovative
ways to capture and grow their
customer base.
Growing the generational
markets
While millennials are the fastest
growing segment in the luxury
travel market, the hospitality industry
should also look at catering
to the different age groups such
as the baby boomers. This latest
trend would be an opportunity for
the industry to create services that
would promote more inclusivity
among diverse age groups.
“In the Asian region, for example,
generational family holidays are
nothing new,” said Asian Consumer
Intelligence’s Fall. “What is new
is the recognition that different
ages have different needs. Yet until
relatively recently, families were
lumped into the same category
whether the member was grandma
or the toddler.”
Asian Consumer Intelligence predicted
that more emphasis will be
placed on families’ distinctive needs
without falling into the stereotypical
tropes in the future. Consumers,
regardless of age group, would
be looking for seamless experiences,
both ‘in real life’ and online.
fhahoreca.com
140 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
Going solar? Go with REC.
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4807
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 141
REC SOLAR EMEA GmbH Leopoldstr.
175 80804 Munich. Germany. Phone
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REC Solar Solutions DMCC.
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Our 1,600 employees worldwide
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142 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 143
VISIT HOTELIER-INDONESIA.COM
Be Inspired
NEW DATE
11-14 JUNE
19 - 22
MARCH 2020
2020
JAKARTA
CONVENTION
CENTER
THE 19 TH
INDONESIA MOST COMPREHENSIVE
BUILDING MATERIALS, DESIGN AND
ARCHITECTURE EVENT
BATHROOM &
KITCHEN
CONSTRUCTION
MATERIALS
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WINDOW
BUILDING
MATERIALS
INTERIOR
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COVERINGS
BOOK YOUR
SPACE NOW!
CONTACT US
+628 111 297 080
megabuild@reedpanorama.com
www.megabuild.co.id megabuildexpo Megabuild Expo megabuildid Organised by
Co-Located with
45th | Vol 30 | 2020 | www.hotelier-indonesia.com 145
MEGABUILD INDONESIA
EXPO 11-14 JUNE 2020
JAKARTA CONVENTION CENTER
MEGABUILD INDONESIA was launched
in 2014, as a refreshed branding for
Renovation and Construction Expo
(RENEX) which was held annually
since 2002. With the new branding of
MEGABUILD INDONESIA, coupled Reed Exhibition portfolio
of 34 Building & Construction exhibition worldwide
(www.reedexpo.com), MEGABUILD INDONESIA aims to
be Indonesia leading Architecture, Interior Design and
Building Exhibition and Conference, organised by the
Industry for the Industry.
Jakarta Convention Center
megabuild@reedpanorama.com
+6221 2556 5022
PT REED PANORAMA EXHIBITIONS
In conjunction with Jakarta Design Week, organised by
the Indonesian Institute of Architects (IAI), MEGABUILD
INDONESIA runs over 21 concurrent seminars (with CPD
points awarded for professionals architects), making
MEGABUILD INDONESIA the largest annual gathering
of the entire industry of Building & Construction.
Panorama Building, 5th floor
Jl. Tomang Raya No. 63
Jakarta 11440, Indonesia
MEGABUILD INDONESIA EXPO
Tel: 62 – 21 – 2556 5022
MEGABUILD Indonesia is Indonesia largest architecture,
interior design and building materials exhibition,
organized by the industry for the industry. Megabuild
Indonesia will be the most comprehensive showing of
the latest technology, solutions, materials and design
trends to Indonesia’s building & construction industry.
It strive to give valuable experience during exhibition.
Fax: 62 – 21 – 2556 5040
31867 Visitors, 20 Participated Countries, 600 Business
Matchmaking, 208 Exhibitor Companies
146 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
FHT Bali is recognised as the
platform for Indonesia’s food,
hospitality & tourism industry,
and provides the perfect
opportunity to meet face to
face with potential clients and reconnect
with existing customers. Now in its
12th edition this premier international
food, hospitality and tourism event
attracts key trade-only buyers from the
region’s leading resorts, hotel chains,
restaurants, importers and provides an
undisputed entry point into this thriving
and lucrative tourism market.
COMPREHENSIVE SHOWCASE
Over 1,300 exhibitors will showcase the
latest products, innovations, technologies
and services to supply the massive
growth in Indonesia’s hospitality sector.
PLATFORM TO SUCCESS
Food, Hotel and Tourism Bali 2020
provides the most cost effective way
to increase your business in Asia’s
most exciting hospitality and tourism
market.
HIGH QUALITY ATTENDEES
The show will be attended by decision
makers, major importers, distributors
and agents. The last edition attracted
11,268 attendees from the region.
OPPORTUNITY HOTSPOT
The Indonesian government is targeting
20 million tourist visits by
2020, driving massive investment in
Indonesia’s hospitality, food service and
tourism sector.
FOOD & BEVERAGES
Seafood, Bakery & Patisserie,
Confectionery & Chocolates, Fresh
Produce, Dairy Products, Tea & Coffee,
Ingredients, Essences & Agents,
Frozen & Chilled Foods, Meat &
Poultry, Seafood, Canned & Processed
Foods, Snack Food, Health Food,
Essences & Flavourings, Private Label,
Gourmet Delicacies, Organic Produce,
Confectionery & Chocolates
WINE & SPIRITS
Beers and Ales, Wine, Champagne, Port
& Sherry, Spirits, Liqueurs & Cocktails,
Beer & Cider, Cider
BAKERY, FOODSERVICE & RETAIL
Bakery Products, Retail Bakery
Equipment, Confectionery Equipment,
Industrial Bakery & Confectionery
Equipment, Ingredients, Essences
& Agents, Packaging Equipment &
Supplies, Shopfitting & Retail Display,
Retail Supplies
EQUIPMENT
Catering Equipment, Foodservice &
Catering Equipment, Food Preparation;
Cooking & Processing Equipment,
Beverage Processing, Dispensing
Equipment, Chilling & Freezing
Equipment, Cleaning; Maintenance
Equipment, Storage Systems,
Packaging Equipment & Material
TOURISM SERVICES & SUPPLIES
Management & Careers, Facilities
Management, Training & Guest
Services, Travel Agents
INTERIORS
Interiors, carpets, etc., Carpets / Fabrics
/ Interior Supplies, Furniture & Fixtures,
Tableware & Accessories, Guest
Amenities / Housekeeping Supplies
Spa & Resort Facilities
HOSPITALITY TECHNOLOGY
Fire & Security Systems, In-room
Technologies, Guest Service Systems,
Consultancy & Management Services,
Property Development & Management,
Hotel Systems, Catering & Retail
Systems, POS Technology, Fire and
Security Systems
ORGANISERS INDONESIA
Wiwiek Roberto Menara Jamsostek,
Menara Utara Lantai 12, Unit TA-12-04,
Jl. Jendral Gatot Subroto No. 38, Jakarta
12710 Indonesia, +62 21 2525 320, +62
21 2525 482, Wiwiek@pamerindo.com
www.pamerindo.com
ASIA COORDINATORS SINGAPORE
Davin Er, 10 Kallang Avenue,, #09-15
Aperia Tower 2,, Singapore 339510, +65
6233 6688, apple-isoa@ubm.com
www.informamarkets.com
WORLDWIDE COORDINATORS
LONDON
Fiona Murray, 240 Blackfriars Road,
London SE1 8BF, United Kingdom, +44
20 7560 4309, fiona.murray@ubm.com
www.informamarkets.com
16 - 18 April
Bali Nusa Dua
Convention Center
INTERNATIONAL PREMIER TRADE EXHIBITION
IN EAST INDONESIA FOR FOOD, BEVERAGE,
TOURISM & HOSPITALITY INDUSTRY
BUSINESS DESTINATION OF HOSPITALITY INDUSTRY
161-3 18 OCTOBER April 2020 2020
Bali Nusa Dua Convention Center
Incorpor ating:
Incorporating:
FEATURING:
@FHTbali
Food, Hotel & Tourism Bali
The 18th International Retail Technology
Equipment, Display and Storage Exhibition.
The 18th International
Equipment, Display and St
@FHTbali
Sales Enquiries:
Indonesia
Contact Us
Wiwiek Roberto
T : +62 21 2525 320
E : wiwiek@pamerindo.com
www.pamerindo.com
Food, Hotel & Tourism Bali
Sales Enquiries:
Asia
Davin Er
T : +65 6233 6688
E : apple-isoa@informamarkets.com
www.informamarkets.com
Worldwide
Fiona Murray
T : +44 20 7560 4309
E : fiona.murray@informamarkets.com
www.informamarkets.com
148 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
K
ERAMIKA EXPO will go to
9th edition in 2020. Edition
of ASEAN’S Only Dedicated
Ceramic Event. We invite
Ceramic Companies and
Ceramic Machinery Companies
throughout the world to participate in
our exhibitions. Some of our achievements
such as 800 business matching
plus onsite matching in 4 days. Total
visitors are more than 30,000 from
20 countries. Currently Indonesian
ceramics companies need the Newest
machinery in the face of domestic and
foreign competition. If your company
is engaged in ceramics and ceramic
machinery, we are happy to invite you
to participate in our exhibition. Book
your space now. Open and register in
our website www.keramika.co.id
Exhibitor Networking Night is one
of activity at Indonesia Building and
Construction Week 2019. The activity
itended to improve relations between
exhibitors.Over 800 business matching
in Indonesia Building and Construction
Week 2019. Indonesia Trade Connect
services to help global customer identify
and screening potential business
partner in Indonesia prior to exhibition!
The 9th edition of ASEAN’s
only dedicated ceramic event
Returning for its ninth edition,
KERAMIKA continue to be
the dedicated marketplace for
the ASEAN ceramics industry to
congregate in the largest ceramic producing
country in ASEAN and one of
the largest ceramic consumers in the
world, Indonesia.
ASAKI – The Indonesia Ceramic
Industry Association will showcase
top Indonesia ceramic manufacturers
in KERAMIKA and feature the latest
design and technology of Indonesia
Ceramic Manufacturers.
KERAMIKA is co-located with the 19th
edition of Indonesia Architecture,
Interior Design and Building Exhibition
and Conference, MEGA BUILD
2020. KERAMIKA 2020 will bring in
local and international ceramic manufacturer
and supplier of raw materials,
equipment, and machineries, to the
one of the largest consumers of ceramic
tiles and sanitary wares in Indonesia.
Presenting three world in one roof,
which are:
WORLD OF MACHINERY &
TECHNOLOGY – Keramika 2020 will feature
over 100 exhibitors covering the
entire ceramic manufacturing industry
covering equipment, technology, solutions,
supplies, and finishing to over
10,000 ceramic industry professionals
from the ASEAN region.
WORLD OF CERAMICS – Keramika 2020
will showcase the new launches, design
and solution from Indonesia Ceramic
Industry Association (ASAKI) manufacturers,
bringing the best in class into
the exclusive World of Ceramics zone
in Keramika 2020.
WORLD OF RAW MATERIALS – Keramika
2020 will display mineral of innovation
ceramics raw material. The event is colocated
with Indonesia largest building
materials show – Mega Build Indonesia
2020.
As part of exhibition, KERAMIKA
2020 will provide world class conference
that will be hosted by The
Indonesian Ceramic Industry association
(ASAKI) and ACIMAC (Italian
Association of Ceramic Machinery and
Equipment).
Jakarta Convention Center
keramika@reedpanorama.com
+6221 2556 5000
+6221 2556 5040
CONTACT
Senior Project Manager
Mr. Hendra Nolana
T. +6221 2556 5000
E. hendra.nolana@reedpanorama.com
ASAKI Association Liaison
Ms. Desi Lestari ( Local Sales )
T. +6221 2556 5000
E. desi.lestari@reedpanorama.com
International Sales Manager
Ms. Astri Ratnasari ( International Sales )
T. +6221 2556 5000
E. astri.ratnasari@reedpanorama.com
NEW DATE 11-14 JUNE 2020
Visit the biggest
CERAMIC
event in INDONESIA
KERAMIK INDONESIA PILIHANKU DAN KEBANGGAANKU
Ceramic tiles | sanitary | ceramic roof | table wares
ceramic machinery | ceramic raw materials | equipments /
spareparts of ceramic
PROGRAM AND ACTIVITY
KERAMIKA 2020
• Asaki House of Indonesia showcase
• Keramika collaboration with BEKRAF
• Design Challenge by ceramic manufacture
and suppliers
• Art installation challenge by designer,
architect, creator, individual and creative hub
• Photographer, Vlogger, and You Tuber
challenge
• Students ceramic sketch challenge
• Networking night
• Charity
• Seminar
• Best Booth competition
BOOK YOUR SPACE NOW!
www.keramika.co.id
keramikaid
Keramika Indonesia
+628 111 287 080
keramika@reedpanorama.com
Organised by
Co-Located With
HOTICOMMEDIA INTERNATIONAL
jobs, news, events, suppliers,
deals, property , golf , spa
and WELLNESS, MAGAZINE AND
more
www.hotelier-indonesia.com
WHATSAPP! +62.812.1978.1196
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SERVICES SINCE 2006
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152 45th | Vol 30 | 2020 | www.hotelier-indonesia.com
The International Hospitality Equipment,
Technology, Style, Interiors & Amenities
and Foodservice Trade Exhibition
The International Gourmet & Specialty
Food and Beverage Trade Exhibition
HOTELEXPO INDONESIA 2020
Hotelexpo Indonesia and Specialty Food Indonesia
22-24 July 2020
Hotelexpo Indonesia and Specialty Food Indonesia (previously named Hotelex Indonesia and Finefood Indonesia).
Covering the latest trend and innovation in hospitality and culinary sector. Hotelexpo Indonesia 2020 will be held
at the JIEXPO on July 22- 24, 2020.
Jakarta International Expo (JIEXPO)
Kemayoran, Jakarta – Indonesia
Introducing new launch of Pamerindo Indonesia EXPECTED FACTS AND FIGURES
Food and Hotel series show, Hotelexpo Indonesia and
Specialty Food Indonesia.
www.hotelexpoindonesia.com
9,000+ PROFESSIONAL VISITORS
Contact us:
Hotelexpo Indonesia presenting Indonesiaa more focused
Wiwiek Roberto
products and smart technologies covering five
+6221 2525 320
wiwiek@pamerindo.com
main segments, Hospitality Equipment, Hospitality
Technology, Hospitality Style, Hospitality Interiors &
Amenities and Foodservice.
Specialty Food Indonesia presenting variety of gourmet
and specialty food and beverage.
Asia
30+ VISITING Davin Er COUNTRIES
DID. +65 6233 6688
apple-isoa@ubm.com
200+ EXHIBITING COMPANIES
30+ EXHIBITING COUNTRIES
100+ BUSINESS MEETING
Worldwide
Fiona Murray
Tel. +44 20 7560 4309
Fiona.Murray@ubm.com
Hotelexpo Indonesia and Specialty Food Indonesia supports
the industry in Indonesia, refers to the food
industry in the field of food service, for goods that do
fulfill food grade requirements also knowledge of the
hospitality world.
10,000+ SQM EXHIBITING SPACE
HTTP://WWW.HOTELEXPOINDONESIA.COM
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INTERNATIONAL INDONESIA
SEAFOOD & MEAT (IISM)
International Indonesia Seafood & Meat (IISM) is
now opening its doors for high-level decision makers,
including buyers and suppliers, in cold chain
and refrigeration industries from across the globe.
Running in its 8th annual edition, this leading exhibition
is now focused on cold chain technology, which
includes: cold storage infrastructure, temperature controlling,
IT and handling solutions for cold storages, as
well as cold chain and cold supply chain. This time, the
event features technology providers set to showcase
their latest solutions related to cold chain technology
applied in seafood and meat industries. It is a perfect
platform tailored specifically as a bridge that connects
potential buyers and qualified sellers in the industries.
It’s a lucrative event that offers comprehensive business
and networking opportunities.
PRE REGISTRATIONS
https://iism-expo.com/visitors-registration
EXHIBITION CONTACT :
Komplek Perkantoran Graha Kencana Blok CH-CI
Jl. Raya Pejuangan No. 88
Kebon Jeruk, Jakarta 11530 – Indonesia
+62 21 5366 0804
IISM is established as the region’s most important conference
and expo for seafood & meat industry focusing
on cold connection. Provide a comprehensive selection
of new products, services, technology and solutions
applicable across diverse industries and sectors. IISM
is complemented with one-day conference to enhance
your business opportunities
+62 21 5325 890 / 887
iism@pelitapromo.com
Mrs. Nely Lie – Sales Manager
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Motel Mexicola's
7th birthday
Keep Saturday April 4th free - it's
the evening of Motel Mexicola's 7th
birthday and the much-loved Latin
venue has plenty up its sleeve to
celebrate. Promising the party of the
century, the vibrant Mexican venue
will kick things off from 6pm with
the festivities set to last well into the
early hours.
Lively is an understatement - the
party will be entertained by a revolving
line-up of DJs and that's not
mentioning the beauty pageant.
This birthday, Motel Mexciola will be
crowning a Miss and Mr Mexicola.
This is the venue's first every beauty
pageant and will see contestants
sachay their way down a runway
show with the chance to win up to
USD$1000 each.
Do you think you have what it
takes to become Miss/Mr Mexicola?
Enter the contest via email - info@
motelmexicola.info. Entries close on
March 30, with entry details below:-
Must be between the ages of 21 and
45- Bring your own bikini or speedo-
Must love tequila and Mexican
food- Be in reasonably good health
or at least sober when you enter
- Learn some Mexican and spit it
out without shame- Nudity is NOT
allowed - descalificado inmediato!
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Sarong
Seminyak institution Sarong has
unveiled a vibrant new menu in
recent weeks. The beloved Bali restaurant,
helmed by revered chef Will
Meyrick, has embraced a broader
exploration of Asia and revamped
existing offerings to reflect the
chef's ample travels as of late. "I've
done a lot of travelling in the past
year and wanted to introduce more
diversity to the menu," Meyrick
says of the decision to overhaul the
dishes at the fine diner. "Sarong can
move quite easily from one dynamic
to the other. It always has been an
Asian restaurant under one roof, and
was one of the first of its kind in Bali."
The pioneering restaurant is now
on its 13th year and remains one of
Bali's most adored venues.
Dishes names:
- "Gaeng Choo Chee" of grilled
prawn with Thai basil, kaffir lime and
coconut cream
- Mumbai Chicken Tikka Kebab,
marinated in cheese, cashew nut,
fenugreek leaves, garam masala and
with pea malai curry
- “Pad Ped Pla” stir fried crispy fish
with red curry, wild ginger, lime,
green peppercorn and Thai basil
SARONG-Gang-Choo-Chee
Pad Ped Pla | Small story
This dish is best served in the evening, although there is a very good place across
the river from Wang Lang market that you can pick up from any time of day. Red
curry paste is stir fried with wild ginger, green peppercorns and Thai basil. The fish,
or “pla”, can either be whole or cut into pieces, traditionally it’s catfish but I like to
us the fleshier gurami
Elegantly Asian
Award-winning Sarong is one of the most sought after Asian cuisine fine dining
establishments on the Indonesian island of Bali. Further afield, Sarong’s reputation
for innovation and authenticity has created its prestigious standing upon
Southeast Asian’s epicurean stage. Sarong shines out as one of the genuinely exciting
restaurants in the region.
Open 7/7. Dinner: 6.00PM – 10.00PM (Last order 9.45PM) . You can contact us for
informations/reservation By phone: +62-812-3634-3386 By email: info-sarongbali@saronggroup.com
Or book directly on our reservation platform
BOOK NOW
https://bookv5.chope.co/booking?rid=sarong1609bal&source=rest_sarongbali.
com
- Southern Indian Seafood Biryani
with green chilli, garam masala, coriander,
mint and basmati rice
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Here are 10 things you can do to
prevent COVID-19:
1. Clean your hands regularly – wash with
soap and water, or clean with alcoholbased
hand rub
2. Clean surfaces regularly with disinfectant
– for example kitchen benches and work
desks;
3. Educate yourself about COVID-19. Make
sure your information comes from reliable
sources; (see suggested links below)
4. Avoid traveling if you have a fever or
cough, and if you become sick while on a
flight, inform the crew immediately. Once
you get to your destination, make contact
with a health professional and tell them
about where you have been;
5. Cough or sneeze into your sleeve. If using
a tissue, dispose of the tissue immediately
into a closed rubbish bin, and then clean
your hands;
6. Take extra precautions to avoid crowded
areas if you are over 60 years old, or if you
have an underlying condition;
Restaurant Statement:
We make sure our workplaces are clean and hygienic. Surfaces and
objects are wiped with disinfectant regularly. We promote regular and
thorough hand-washing by employees, contractors and customers
We put sanitizing hand rub dispensers in prominent places around
the workplace and make sure these dispensers are regularly refilled.
We make sure that staff, contractors and customers have access to
places where they can wash their hands with soap and water
We promote good respiratory hygiene in our workplaces, kitchen and
public spaces
We combine this with other communication measures such as offering
guidance from occupational health and safety officers, briefings at
meetings and information to promote hand-washing
We have briefed our employees, contractors and customers that if
COVID-19 starts spreading in our community anyone with even a mild
cough or low-grade fever (37.3 C or more) needs to stay at home.
Our emplyees should also stay home (or work from home) if they have
had to take simple medications, such as paracetamol/acetaminophen,
ibuprofen or aspirin, which may mask symptoms of infection
7. If you feel unwell, stay at home and call
your doctor or local health professional;
8. If you are sick, stay at home, and eat and
sleep separately from your family, use different
utensils and cutlery to eat;If you
develop shortness of breath, call your doctor
and seek care immediately;
9. It’s normal and understandable to feel
anxious, especially if you live in a country
that has been affected. Find out what you
can do in your community. Discuss how to
stay safe in your workplace, school or place
of worship.
SARONG-Mumbai-Chicken-Tikka-Kebab
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We keep communicating and promoting the message that
people need to stay at home even if they have just mild symptoms
of COVID-19.
Further afield, Sarong’s reputation for innovation and authenticity
has created its prestigious standing upon Southeast
Asian’s epicurean stage.Sarong shines out as one of the genuinely
exciting restaurants in the region.
At the helm of its constantly busy kitchen is highly acclaimed
chef Will Meyrick, who produces dishes that cleverly honor
traditional recipes while incorporating his acclaimed signature
‘twist’ : A touch of his own heritage or homage to the
Indonesian cuisine he truly loves.
Sarong and Chef Will Meyrick are dedicated to the promotion
of Indonesian cuisine culture to a wider audience. Recent recognition
as one of Best Asia’s Restaurants has shone an even
brighter international light on the food of the Indonesian archipelago
and Sarong and Chef Will Meyrick work to support and
give guidance to communities in the region to produce high
quality locally grown products.
SARONG-Pad-Ped-Pla
This is another of Chef Meyrick’s passions and his in-depth
travel and research has been to find the best ingredients available
throughout Indonesia. It is Chef Meyrick’s belief that
ecologically friendly farming results in better tasting food,
better tasting drinks and supports local farmers sustain opportunities
in rural communities.
Sarong’s staff is also part of the vision, and time is spent nurturing
the talents of every member of the team either in-house or
overseas along with its highly personalized service and atmosphere
is a testament to this holistic vision of inspirational and
elegant dining experiences.
While all this happens behind the scenes guests from all over
the world are welcomed to experience the calm of Sarong’s
elegant interior decor. With seating for 160 arranged under
two traditionally high ceiling pavilions and a main dining area,
expansive bar and outdoor area spaces that are generous,
accommodating and intimate there is plenty of room for group
and individual bookings. It is always advisable to reserve a
table, especially during high season when demand for Sarong’s
dining is particularly high so as to avoid disappointment. In
addition menus for vegetarians and for those who are glutenfree
are available on request.
SARONG-Southern-Indian-Seafood-Biryani
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As the sun goes down, the scene at
BOTANICA comes to life with local
and international DJ’s providing the
soundtrack to a memorable wining
and dining experience.
ADDRESS:
Jl. Kayu Jati No.1, Seminyak, Kuta
Utara, Kabupaten Badung, Bali
80361
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Grilled Prawns with red pepper, leak
and gremolata. Bon apetit!
Celebrate the
Easter weekend
with a Sunday
extravaganza at
Seminyak haunt
Botanica
Taking place on Easter Sunday from 11.00am the vibrant venue
of Botanica Bali will be hosting a special lunch and Sunday
Market in ode to the annual occasion.
Peruse market stalls which will offer 50k wine by the glass and
50k bites. There's also the chance to indulge in wine tasting and
wine bottles, cocktails and clothing.
Entertainment will be provided in the form of a tarot card reader
from 3pm and a street magician at 4pm, that's not mentioning
the live music and performances later in the day.
Families aren't missing out - at 1pm there will be an Easter egg
hunt with the Easter bunny. And a more formal lunch available
for those eager to sit down with loved ones. Chef Brenton has
crafted a celebratory special menu; a Sunday roast will be available
for 170k++ per person with all the trimmings. The kids will
even eat for free.
HOTELIER INDONESIA
D I G I T A L M A G A Z I N E
Thank you to all the contributors, photographers
advertisers and suppliers for your support.
info@hotelier-indonesia.com
WWW.HOTELIER-INDONESIA.COM