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HOTELIER INDONESIA COMMUNITY | JOBS | NEWS | EVENTS | HOSPITALITY MAGAZINE | EST 2006
HOTELIER
INDONESIA
MARRIOTT INTERNATIONAL
VIRTUAL MEETINGS
Customer Choice:
The importance
of booking
personalisation
| IDeaS
MELIA
KOH SAMUI
CAMP SARIKA
BY AMANGIRI
RAFFLES BALI
How hotels are helping the
community in the wake of
COVID-19
www.hotelier-indonesia.com
42
Iain Langridge
148
How hotels are
helping the community
in the wake
of COVID-19
Explore, Relax
And Reconnect
With Vistajet’s
Safe Havens
22
14
When the Road Calls:
A Fleet of Classic
British Scooters
Transports Avani+
Resort Guests to Parts
Unknown
2
HOTELIER INDONESIA 46th | VOL 31 | 2020
Investable hotel market in
Germany hit all-time high in 2019 –
consolidation expected
18
32
The Vietage Launches Luxury
Railway Journeys Through South
Central Vietnam
“We’re keeping the
typical Karma
deconstructed beach
vibe but with a more
modern, sexy twist,”
36
“Our beachfront resort is surrounded by
lush tropical gardens, providing utmost
relaxation due to its generosity of space.”
10
mandarin oriental, HONG KONG
is travel + Leisure 2020 world’s
best hotel in hong kong
26
HOTELIER INDONESIA 46th | VOL 31 | 2020 3
MORE CONTENTS
MELIA KOH SAMUI
74
Little could their sea traders
imagine back then that 31 of
these vessels would be given
a new lease on life in the 21 st
century at the new ; 30 of
them as elegant twostory
boat suites sized 91 to 100
sqm and the other as an
innovative kid’s club.
“These boats were built to
last due to the great
strength and durability of
the teak wood as well as the
craftsmanship initially
invested in them,” said Meliá
Koh Samui’s general
manager Ernesto Osuna.
“In a fitting tribute to
Thailand’s seagoing past,
we turned to the tried and
true methods of the
shipwrights to provide
the sturdy foundation of
our boat suites, that really
are one of a kind.”
116
A scenic fiveminute drive from Camp Sarika, Amangiri is tucked
into a protected valley with sweeping views towards Grand StaircaseEscalante
National Monument. Built around a magnificent
swimming pool that embraces a dramatic stone escarpment, the resort’s
Main Pavilion houses the Dining Room, the Living Room, a library,
gallery, private dining room and cellar.
4
HOTELIER INDONESIA 46th | VOL 31 | 2020
140
The 1,500-squaremetre
Wellness
Centre Will Offer
Body Treatments,
Reiki, Crystal and
Sound-Healing,
Yoga, Holistic
Health Coaching,
Multi-Day Retreats
and More.
64
136
Celebrate a tropical
summer break with an
authentic Italian Sunday
brunch starting from 5
July 2020 at 11.30AM.
In light of COVID-19, Minoo
Beach Club has also introduced
strict protocols to ensure
the health and safety of
its guests.
88
HOTELS TO
LOOK OUT
FOR IN 2020
128
SEEN Beach Club
Samui is now
open and is
accepting
reservations. For
booking, please
call +66 7795
6800
126
112
The second edition of Food & Hotel Digital Week
returns 13 – 17 July 2020 and will explore the
challenges, new norms, technologies and
practices for the hospitality industry postpandemic
The launch of the Virtual
Meetings by Marriott
Bonvoy Events, allows
businesses to stay
connected and conduct
crossregion team
meetings
HOTELIER INDONESIA 46th | VOL 31 | 2020 5
FROM THE EDITOR
Dearest Hotelier ,
As we knows some hotels are survived,
and some not. This pandemic
has been really a big test for everyone.
But there’s always hope in every
situation.
We have a little changes in this
editions, if you noticed, the size is
become full A4 and it’s easier to put up all information as
much as possible.
On this edition, we keep an eye on hotel cleanliness. This
will makes our guests stay longer and feel safe too.
The new normal will applied and people will getting use to
it. Just stay safe while we runs the business.
Check out some great news about Raffles Hotel, Anantara,
Melia, Mandarin Hotel and many more.
All best to you, team, and family.
Regards
Hery Sudrajat
Hotelier Indonesia
www.hotelier-indonesia.com
Hotelier Indonesia News
www.news..hotelier-indonesia.com
Hotelier Indonesia Jobs
www.jobs.hotelier-indonesia.com
Hotelier Indonesia Events
www.events.hotelier-indonesia.com
Hotelier Indonesia Tabloid
www.tabloid.hotelier-indonesia.com
Hotelier Indonesia Golf
www.golf.hotelier-indonesia.com
Hotelier Indonesia Advertise
www.advertise..hotelier-indonesia.com
Hotelier Indonesia Hotel Deals
www.deals.hotelier-indonesia.com
Hotelier Indonesia Suppliers
www.suppliers .hotelier-indonesia.com
Hotelier Indonesia Spa
www.spa.hotelier-indonesia.com
Hotelier Indonesia Booking
www.ticket.hotelier-indonesia.com
Hotelier Indonesia Shop
shop.hotelier-indonesia.com
6
HOTELIER INDONESIA 46th | VOL 31 | 2020
HOTELIER INDONESIA COMMUNITY | JOBS | NEWS | EVENTS | HOSPITALITY MAGAZINE | EST 2006
INDONESIA
114
MARRIOTT INTERNATIONAL
VIRTUAL MEETINGS
Customer Choice:
The importance
of booking
personalisation
| IDeaS
CAMP SARIKA
BY AMANGIRI
MELIA
KOH SAMUI
RAFFLES BALI
How hotels are helping the
community in the wake of
COVID-19
www hotelier-indonesia com
FOUR EVENT HIGH-
LIGHTS AT HOTEL
PLUS 2020
Why investing in a hotel’s online
reputation matters —now more
than ever
NEW EXECUTIVE CHEF MARC ANDRÉS PANADÉS AT
SIX SENSES DOURO VALLEY, PORTUGAL
132
PUBLISHER : HOTICOM MEDIA INTERNATIONAL
JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE
www.hotelier-indonesia.com
EDITORIAL DISCLAIMER
Hotelier Indonesia (No ISSN:2088-4060) and
HotelierIndonesia.com consider its sources
reliable and verifies as much data as possible.
However, reporting inaccuracies can
occur, consequently readers using this information
do so at their own risk.Hotelier Indonesia
Magazine and Website are sold with
the understanding that the publisher is not
rendering legal or financial advice. Although
persons and companies mentioned herein
are believed to be reputable, neither Hotelier
Indonesia, nor any of its employees, sales executives
or contributors accept any responsibility
whatsoever for such persons’ and
companies’ activities.
No part of this publication and/or website may
be reproduced, stored in a retrieval system or
transmitted in any form without prior written
permission of the Publisher.
Permission is only deemed valid if approval is
in writing.
Contact : info@hotelier-indonesia.com
Advertise : sales@hotelier-indonesia.com
Ads Material : material@hotelier-indonesia.com
24 hrs WhatsApp : +62.812.1978.1196
132
HOTELIER INDONESIA 46th | VOL 31 | 2020 7
Customer Choice:
The importance of booking
personalisation
Written by: Tracy Dong, Lead Advisor, APAC, IDeaS
Revenue Solutions
Personalisation can directly influence guest satisfaction
levels and profit improvements when applied
correctly by hotels today. While Indonesian hotels
that offer high levels of customer service have been
practicing ways of personalising a guest stay once
they are at the property—be it through suggesting a
restaurant booking or outdoor activity to match a
return guest’s interests—less is being done to personalise
a potential guest experience at the initial
booking phase.
In the current model, rooms are priced as units and
rates are determined by demand and availability.
OTAs then display these rooms in a sidebyside,
competitive marketplace format where little information
is provided about any of the distinguishing
qualities each unique room may have to offer. For
instance, if you’re shopping for a king room at a fivestar
hotel with ocean views in Seminyak and a guest
comes across three similar listings, they’ll most likely
opt for the lowestpriced option—or maybe the one
that allows free cancellation. What the booking
channel can’t tell the guest is that there’s an available
room with stunning sunset views that would
really make their Bali vacation an unforgettable experience.
Many potential guests today book for the lowest
price, meaning hotel brands are increasingly becoming
commoditised. Finding the optimal price point
for a room has been made harder by the power of
the OTAs and platforms that encourage rate shopping,
but is the lowest price all that matters to
guests these days? A more personalised approach to
pricing can help hotels to stand out.
8
HOTELIER INDONESIA 46th | VOL 31 | 2020
Hotels which allow customers to personalise their
choices and experiences gain brand loyalty, with
many hotels’ service values and rewards programs
appearing very similar.
As guests demand more tailored accommodation experiences,
a ‘customerchoice’ pricing model could
help deliver the ideal product to the ideal guest at the
ideal price. Through sophisticated data analytics and
a more detailoriented online booking experience, this
next level of dynamic, bespoke pricing can become a
tangible reality.
Today’s hotel guests may appear to be fixated on
price, but really, they want more than just a place to
sleep. In a customerchoice pricing model, each
guest would be given more options in the online
booking environment. They can select the individual
components of a room they want and leave off the
ones they don’t, either spending extra or getting a
cheaper rate in the process.
Features that are currently invisible during booking
could now be brought to the surface as part of the
decisionmaking process. This will help drive differentiation,
meaning there will be less emphasis on direct
price comparison with competitor products
being marketed as the same thing, despite their
many differences.
Customerchoice pricing can help Indonesian based
hotels secure new bookings in an era where personalisation
is no longer just desired but demanded by
consumers. Through offering guests, the option to
make selections to their stay (adding and removing
items based on their preferences) on their own,
they will be more appreciative of the value they receive
for the money they pay.
For more information, please visit: www.ideas.com
By implementing customerchoice pricing, hotels
can separate and categorise all their products and
services into components of value.
HOTELIER INDONESIA 46th | VOL 31 | 2020 9
RAFFLES BALI , AN INTIMATE OASIS
OF EMOTIONAL WELLBEING FIRST
RAFFLES FOR INDONESIA’S FAMOUS
TROPICAL PARADISE
10
HOTELIER INDONESIA 46th | VOL 31 | 2020
Soft Opening in Bali – Raffles Hotels
& Resorts is pleased to announce its
15th Raffles Hotel in the world, with
the launch of the lavish Raffles Bali,
which offers unparalleled views over
the Indian Ocean and the famous Jimbaran
Bay sunsets. With just 32 private
pool villas, Raffles Bali
epitomises distinguished charm for
well-travelled connoisseurs seeking
elegant spaces, privacy and cultural
discovery.
The private limousine transfer from
Ngurah Rai International Airport to the
luxurious Balinese resort takes less
than half an hour; yet despite its brevity,
the journey has the power to transport
you from one world to another. As
the crowded streets of Jimbaran give
way to sun-spangled gardens, a
sense of tranquility descends. The
winding road takes you deep into the
heart of nature, to a hidden corner of
the island that is steeped in local legend
and defined by beliefs and customs
that have remained unchanged
for hundreds of years.
“Whether you are looking
for a romantic getaway or an
intimate oasis of emotional
wellbeing, Raffles Bali offers
unparalleled panoramic
ocean views and captivating
sunsets from every villa,”
says Katya Herting, General
Manager, Raffles Bali.
“Our beachfront resort is
surrounded by lush tropical
gardens, providing utmost
relaxation due to its generosity
of space.”
From each of the exquisite Pool Villas
- the largest and most private in Jimbaran
- abundant sunlight streams in
through the patio doors to gleam off
rich hardwood floors. The soft batik
tapestry hanging behind the king bed
is a tribute to the skill of Bali’s local
craftsmen, while rustic rattan furniture
complements sweeping views of your
private garden and the ocean beyond.
Step outside into Bali’s restorative
warmth for a morning spent lounging
at your private pool or reading on the
gazebo’s shaded daybed, enjoying the
gentle breeze. When you feel like exploring
the rest of the resort, your
Raffles Wellbeing Butler will gracefully
take you on a journey of discovery to
wherever you want to go. All villas include
indoor and outdoor showers,
yoga mats and bespoke beach accessories,
in addition to an indulgent
soaking tub.
Located at the resort’s highest point,
Rumari restaurant is caressed by
cooling breezes, which carry the tantalising
scent of Balinese cooking from
the kitchen, unveiling a culinary journey
on a sunset terrace overlooking
the ocean.
HOTELIER INDONESIA 46th | VOL 31 | 2020 11
Loloan Beach Bar and Grill is located
on the resort’s secluded
beach, overlooking a 25-metre infinity
pool. Enjoy a sumptuous seafood
feast beneath the shade of
the Balinese-style ceilings. As twilight
falls, the atmosphere shifts
from laid-back fun to casual elegance.
For unforgettable romance, elegant
and intimate dining experiences
can be arranged at The Secret
Cave, illuminated with flickering
torches and candlelight, or at the
Purnama Honeymoon Bale, built
on the rocks at the edge of the resort’s
ocean front.
Connoisseurs will also enjoy the
brand’s iconic Writers Bar and the
adjoining Library, a relaxing haven
to savour classic or whimsically
spiced cocktails, a glass of Champagne,
or an after-dinner digestif.
Set in the heart of the resort, this
intimate bar brings the Raffles heritage
to Bali, with the bespoke
Raffles Bali Sling, especially
curated by our expert mixologist.
With an extensive and genuine
knowledge of the island, our
Raffles Wellbeing Butlers will enrich
your time with an insider’s perspective
on local customs. They
can also arrange unique cultural
experiences, from temple dance
ceremonies to traditional cooking
classes. Any wish is only a request
away.
Relaxation comes easily at Raffles
Bali, where the sound of tropical
birds calling through the flora and
the scent of the sea soothe the
soul. Unwind beneath the hands of
an expert therapist at Raffles Spa.
There are two treatment suites,
with their own soaking tub and sliding
doors that lead to a hill-view
terrace or experience our remote
hillside treatment suite, The Sanctuary,
hidden in nature.
“We are delighted
to introduce
our
most iconic
hotel brand to
the beautiful
island of Bali,”
says Michael
Issenberg,
Chairman &
CEO Accor Asia
Pacific.
“The highly-anticipated Raffles Bali
will be the brand’s second hotel in
Indonesia, joining the stunning
Raffles Jakarta, and is set to become
a special retreat for guests to
feel pampered, through meaningful
experiences and service that is
both gracious and intuitive.”
Today, the Raffles brand continues
to set the standard for luxury hospitality
with a carefully curated list
of distinguished addresses in leading
markets around the world.
Raffles Bali will be the first Raffles
to launch the brand’s new wellbeing
programme, Emotional Wellbeing
by Raffles, which is based
on the understanding that true luxury
is not about what you own, but
what you feel.
“Indulge in our Bespoke Opening
Offer of two nights’ stay at our private
pool villa, inclusive of return
limousine transfer, daily a la carte
breakfast as well as selections of
Wellbeing and Cultural Experiences.
Starting from USD
$2,660++ for three days and two
nights.”
12
HOTELIER INDONESIA 46th | VOL 31 | 2020
ABOUT RAFFLES BALI
Raffles Bali is an intimate oasis of emotional
well-being. Located in beautiful Jimbaran Bay
within Jimbaran Hijau development area, the resort
is perched on a hill offering unparalleled
views of the ocean and its own secluded beach.
With just 32 well appointed pool villas providing
utmost relaxation due to its generosity of space,
each featuring their own outdoor terrace and
private pool, Raffles Bali is one of the most exclusive
hotels in Jimbaran and boasts stunning
sunsets, lush tropical gardens and exquisite
dining. Guests can indulge in a signature Jimbaran
Sling in the iconic Writers Bar, enjoy a romantic
dinner in The Secret Cave or rejuvenate
at the indulgent Raffles Spa. Raffles Wellbeing
Butlers can arrange a variety of bespoke treatments,
cultural immersions and activities to deliver
the ultimate in Emotional Wellbeing in the
Island of the Gods.
ABOUT RAFFLES
Raffles Hotels & Resorts boasts an illustrious
history and some of the most prestigious hotel
addresses worldwide.
In 1887, Raffles Singapore set the standard for
luxury hospitality, introducting the world to private
butlers, the Singapore Sling and its enduring,
legendary service. Today, Raffles continues
its tradition in leading cities and lavish resort locales,
enchanting travellers with meaningful experiences
and service that is both gracious and
intuitive.
Connoisseurs of life choose Raffles, not merely
for its aura of culture, beauty and gentility, but
for the extrraordinary weay they feel when in
residence with Raffles.
Each Raffles, be it Paris, Istanbul, Warsaw, Jakarta
or the Seychelles, serves as a venerated
oasis where travellers arrive as guests, leave as
friends and return as family.
Raffles is part of Accor a world-leading augmented
hospitality group offering unique experiences
in 5000 hotels and residences across 110
countries.
www.raffles.com | www.all.accor.com
HOTELIER INDONESIA 46th | VOL 31 | 2020 13
When the Road Calls: A Fleet of
Classic British Scooters
Transports Avani+ Resort Guests
to Parts Unknown
Bangkok, 7 July 2020: Check into your room, check
out of the mundane. Road romantics arriving at two
of Avani+ Resorts (www.avanihotels.com) in Thailand
can hit the ground running with new seamless rental
service courtesy of Scomadi—a modern classic
scooter brand.
14
HOTELIER INDONESIA 46th | VOL 31 | 2020
This firstofitskind partnership between the Thai
hotel brand and the British pioneering scooter
maker will see the service rolled out at Avani+
Samui Resort and Avani+ Hua Hin Resort. As part
of the campaign, the resorts have created a digital
itinerary for savvy, independent travellers who
value personalisation, offtheradar discovery and
experiences with a sense of place. With the wind
in their hair, explorers will zip from scenic gems
to hidden cultural treasures and everything in between.Guests
will be riding in the latest Scomadi
Turismo Technica 125i scooter, optional waterproof
backpack available upon request, equipped
with a reusable water bottle and refreshments. A
digital itinerary will be accessible through digital
maps, allowing guests to get straight onto the
road via their gadgets.
Riders are recommended to have their valid
travel insurance and international driving license
prepared before hop on and ride off.
On its peaceful beach on Taling Ngam Bay, Avani+
Samui Resort is the perfect base to explore the
treasures of the island and aboard the Scomadi
Turismo, the jungle roads await. Some of the hotspots
on the twowheeled ride include the Laem
Sor Pagoda and Wat Khao Chedi statue with its
golden glow. Guests can discover fascinating and
diverse cultures from a little Moslem village while
exploring Hua Thanon Market and the Secret
Buddha Garden, then venture out in the nature
to admire Na Muang Waterfall and Taling Ngam
Beach and soak in all the fresh air before ending
the day of exploration in time for sunset at the island’s
newest SEEN Beach Club.
HOTELIER INDONESIA 46th | VOL 31 | 2020 15
Meanwhile, a short drive from Bangkok, Avani+ Hua
Hin Resort located in the royal seaside town is a motorbikefriendly
destination that feels a world away
from the hustle and bustle of the Thai capital. Culture
vultures can delve deep into Thai history with an excursion
to Klai Kangwon Palace—a former royal residence
adjacent to some of the country’s best national
parks. Equally impressive is the beachside Mrigadayavan
Palace constructed entirely of teak wood amidst
picnicready gardens—the perfect pit stop en route to
the less travelled parts of the country. Near the border
with Myanmar, a scenic 1.5hour ride from Hua Hin
lies the 1,000yearold forest that makes up Kaeng
Krachan National Park. Within its borders, travellers
get to explore the spectacular Pa LaU waterfall cascading
down 16 levels, cool down in its deep pools,
observe abundant wildlife and rare birds and spend
the day surrounded by pristine nature. In and around
Hua Hin, guests can immerse themselves in the local
way of life with visits to Plearn Wan, a themed shopping
complex; Cicada, an openair art and craft market;
or Seen Space, a beachfront shopping mall and
eatery.
About Avani Hotels & Resorts
Avani Hotels is designed for the millennialminded
traveller whose priorities are style, value and comfort.
Avani is an upbeat and contemporary hotel concept
that delivers the perfect balance, with a focus on good
sleep, designed social spaces, locally inspired sustenance
and friendly service.
Avani welcomes guests to over 30 properties in Thailand,
Vietnam, Laos, Cambodia, Malaysia, Sri Lanka,
Australia, New Zealand, Seychelles, Mozambique,
Botswana, Lesotho, Namibia, Zambia, the United Arab
Emirates and Portugal, with a rapidly growing pipeline
across Asia, the Indian Ocean and the Middle East.
Avani is a member of the DISCOVERY loyalty programme
and is part of the global hospitality group
Minor Hotels (BKK: MINT). To learn more about Avani
Hotels, visit . www.avanihotels.com
Follow Avani and engage with #AvaniHotels.
To enjoy ultimate adventures on the modern classic
Scomadi scooters, guests staying at Avani+ Samui Resort
and Avani+ Hua Hin Resort are encouraged to
make scooter rental inquiries at the time of booking
or upon checkin. With the perfect travel itinerary and
the coolest mode of transport, guests can make the
most of their island getaway for a halfday adventure
around Samui at THB 600 net or a full day exploration
around Hua Hin at THB 1,400 net.
For more information, please visit:
Avani+ Samui Resort’s itinerary: https://mhg.to/pjx2l
Avani+ Hua Hin Resort’s itinerary:
https://mhg.to/r60qn
16
HOTELIER INDONESIA 46th | VOL 31 | 2020
HOTELIER INDONESIA 46th | VOL 31 | 2020 17
INVESTABLE HOTEL
MARKET IN GERMANY
HIT ALL-TIME HIGH IN
2019 – CONSOLIDATION
EXPECTED
18
HOTELIER INDONESIA 46th | VOL 31 | 2020
HOTELIER INDONESIA 46th | VOL 31 | 2020 19
RECORD DUE TO CONSISTENTLY
HIGH NEW BUILD ACTIVITY AND
STRONG PERFORMANCE OF
EXISTING PROPERTIES.
FROM ECONOMY TO UPSCALE:
RISING MARKET
VALUES ACROSS
ALL SEGMENTS
RATIO OF TRANSACTIONS TO
MARKET SIZE APPROACHING
10 PER CENT MARK.
CORONAVIRUS
WILL STOP HIGH
GROWTH FOR AT
LEAST ONE TO
TWO YEARS.
Hamburg,The investable hotel market in Germany
has grown to EUR 61.1 billion over the
last 12 years. Even during the financial crisis of
2008/2009 the market expanded slightly overall.
The latest calculations by Union Investment and
bulwiengesa show that the investable hotel market
in Germany increased in value by around
6.3 per cent compared to 2018 (EUR 57.5 billion).
As in previous years, growth in 2019 (prior
year: +9.5 per cent) was due to sustained
strong new-build activity in the hotel sector (=
quantity effect) and increasing asset values (=
performance effect), reflecting the excellent
tourism and property market environment in
Germany in 2019.
“With coronavirus now dominating
the headlines, it’s easy to forget that
tourism has been one of the fastestgrowing
industries over the past 12
years. 2019 was an outstanding year,
with nearly half a billion overnight
stays in Germany,” explained Dierk
Freitag, departmental head and partner
at bulwiengesa.
“Up to and including last year, city hotels benefited
significantly from trade show and conference
business, for which Germany offers
excellent infrastructure as one of the world’s
leading destinations for trade fairs and exhibitions.
On top of that, the holiday hotel sector
recorded an unprecedented level of domestic
demand in 2019.”
The performance of hotels in cities and holiday
areas in Germany was correspondingly strong
in 2019. Of the 81 German cities with more than
100,000 inhabitants, 14 recorded over two million
overnight stays. This explains why many
new hotels, hostels and serviced apartments
were built in these locations, as well as elsewhere
in Germany. According to the findings of
recent studies, hotel development projects in
Class A cities in Germany have more than trebled
within ten years. In Frankfurt alone, the
number of hotel beds increased by nearly ten
per cent inside a year. Given this extensive new
build activity, Union Investment and bulwiengesa
have now identified an investable universe
of around 405,000 guest rooms, which
are split across cities and holiday destinations
throughout Germany. Almost a quarter of these
rooms are in cities with fewer than 100,000 inhabitants.
Some of these smaller cities have
seen a sharper increase in the number of overnight
stays than the major cities. In Flensburg,
for example, the number of overnight stays doubled
over a period of less than ten years. “We
monitor trends like these very carefully, including
keeping a close eye on the performance of
our own hotel portfolio. We therefore invest selectively
in secondary locations and particularly
in properties operating under brands such as
Hyatt House, which are designed for long
stays,” said Martin Schaller, head of Asset Management
Hospitality at Union Investment Real
Estate GmbH.
20
HOTELIER INDONESIA 46th | VOL 31 | 2020
The investable range of hotel properties comprises
traditional business hotels and holiday
and apartment hotels, as well as various mixeduse
concepts featuring co-working and co-living
components.
The performance of the operator is hugely important
for investors, particularly in terms of
identifying redundant organisational structures,
which has led to the branded hotel segment
capturing a substantial share of the offering and
thus of the hotel market in Germany.
In 2019, the branded hotel segment share increased
from 50.4 to 52.1 per cent, measured
by the total stock of rooms in hotels (including
bed-and-breakfast hotels) in Germany.
“As welcome as this further increase in value in
the hotel sector is for property holders, we are
naturally aware that the 2019 market volume
figures are unlikely to increase much over the
next one to two years due to the current situation.
However, projects currently under construction
should have a positive impact on the
next survey,” said Martin Schaller.
“As far as our portfolio is concerned, we are well
positioned both in terms of locations and operators.
Nonetheless, we are working very closely
with our leaseholders to structure suitable solutions
and provide them with the best possible
support.”
The value of a hotel room in Germany is now
around EUR 150,800, which is approximately
EUR 5,600 more than in 2018. Luxury hotels
achieve an average value per room of around
EUR 265,000, while budget/economy hotels
come in at approximately EUR 109,000.
Over the entire period covered by the survey
from 2007 to 2019, the economy and midscale
segments recorded the highest gains in percentage
terms. This was due to the presence of
branded concept hotels in this area of the market,
which have expanded rapidly across Germany
through brands such as HIEX, Ibis Styles
and Super 8, and also to the good performance
of these segments. According to benchmark
provider MKG, average RevPar of EUR 60 was
achieved in the economy segment in 2019.
Of the investable room market in Germany, approximately
19 per cent can be attributed to the
economy segment and some 45 per cent to the
midscale segment.
Proportion of transaction volume approaching 10
per cent mark
The growth in the size of the institutional hotel
market in 2019 coincided with a transaction volume
of around EUR 5 billion (2018: approximately
EUR 4 billion). Whereas in the prior year
some 7.0 per cent of the calculated total market
changed hands, the proportion in 2019 was 8.2
per cent.
“Union Investment will continue to invest in hotels.
However, the creditworthiness of operators
and the sustainability of lease conditions will become
increasingly important in the context of
valuations.
It is now up to all stakeholders to cooperate professionally
in order to ensure that confidence in
the hotel asset class which has been built up
over many years is consolidated further despite
the crisis,” said Martin Schaller.
Market growth on hold
The coronavirus pandemic has brought market
growth to a halt for the time being. The impact
to date has been much greater than that experienced
during the financial crisis, but is not due
to economic factors. All existing properties are
reporting major shortfalls in revenue due to the
lockdown and many development projects have
been postponed for now.
“It’s too early to predict the size of the market
for 2020. That will partly depend on how quickly
the economy recovers and how soon trade
show and events business picks up again.
Provided there’s no second wave of the virus,
then at least the holiday hotel market might
hope for a reasonably satisfactory second half
of the year,” commented market analyst Dierk
Freitag.
The Union Investment and bulwiengesa market
value model is based on data from companies,
official statistics and hotel associations. It enables
a comparative analysis of the institutional
hotel market for the years 2007 to 2019.
HOTELIER INDONESIA 46th | VOL 31 | 2020 21
ADVENTURE STILL AWAITS:
EXPLORE, RELAX AND RECONNECT WITH VISTAJET’S SAFE HAVENS
VistaJet World presents private and safe journeys
to keep discovering the world
London, July 8, 2020: VistaJet, the first and only
global business aviation company, uncovers a
portfolio of private and safe journeys as
Members seek to experience exclusive-use escapes
and healthenhancing adventures around
the world.
During a challenging time with COVID-19, planning
and researching future journeys is high on
the agenda, and a vast majority — 80% — of
global travelers intend to explore as soon as
they are able 1 . With privacy and safety becoming
paramount, health is being factored into
travel choices more than ever before 2 . The concept
of safety is also changing. Historically, travelers
associated safety only with what happens
outside of the aircraft. Now, the journey to the
aircraft, the in-cabin experience 3 and the final
destination 4 are the driving factors.
As the number of touchpoints significantly decreases
when flying private — 20 interactions
as opposed to 700 when flying commercial5 —
the travel industry expects to see an increased
number of first-time private flyers looking for
safer and more reliable alternatives. Research
shows that 79% of UHNWIs would be more inclined
to travel by private jet than before, and
this is reflected in VistaJet’s new incoming
requests: as of June 2020, 71% are from passengers
who have not regularly used business
aviation solutions before.
Today, partnering with a network of world-leading
travel experts and properties including Abercrombie
& Kent, Velaa Private Island, Blue
Marble Private, ROAR AFRICA, Entourage
Travel, Dean Stott and The Eden Club, the VistaJet
Private Office can exclusively facilitate
safe point-topoint journeys from flight to destination
for Members to enjoy a memorable holiday
with the maximum peace of mind — introducing
the ultimate notion of private travel.
VistaJet World Safe Havens presents seven exceptional
destinations, all with privacy, health
and minimized contact at their core: Ecuador
and the Galapagos Islands with Abercrombie &
Kent VistaJet Members can explore the natural
splendor of Ecuador and the Galapagos Islands
during a 14-day exclusive trip. Guests will discover
spectacular scenery, enjoy epic adventures,
learn about the country’s rich heritage
and culture, while safely and responsibly immersing
themselves in the secluded, natural
habitat of aquatic and land creatures.
With the new Cotopaxi Sanctuary Lodge as an
exclusive base, spectacular volcanoes and the
abundant wildlife of the National Park can be
explored. Guests can enjoy a hike in the Andes
with world record breaking mountain athlete,
Karl Egloff, sharing his own story, mountain
climbing anecdotes and the best tips to handle
hiking at altitude. From here, a privately chartered
seven-night private yacht cruise LUXX
Media, Ultra Affluent Consumer Survey 2 Travel
+ Leisure, Will Travel Change After Coronavirus?
Here’s What Experts Have to Say 3 Survey
conducted within the U.S. by The Harris Poll
from May 14-17, 2020 4 Abercrombie & Kent,
Luxury Consumer Travel Trends Post Lockdown
Revealed 5 Private Jet Card Comparisons,
COVID-19 Coronavirus risk 30 times lower on
private jets, says operator 6 LUXX Media, Ultra
Affluent Consumer Survey in the Galapagos Islands
awaits, including a private audience with a
leading scientist from the Galapagos Science
Center, San Cristobal Island.
Velaa Private Island, Maldives
Velaa Private Island has been designed and curated
with privacy and comfort as its guiding
principles, while allowing the Indian Ocean to
take center stage. Within 35 minutes of landing,
22
HOTELIER INDONESIA 46th | VOL 31 | 2020
Just an hour’s drive, or 20 minutes by helicopter,
from Aspen, The Town is home to the most
astounding historical collection to ever have
been assembled in one place;
a homage to the vast story of the American
Western Frontier and its outlaw years in the
country. For exclusive use only, guests can immerse
themselves in the life and stories of the
Wild West while enjoying modern day luxuries,
including a full-service spa, nightly live entertainment
and five-star dining.
VistaJet Members can sink their toes into the island
sand with their personal butler on hand to
take care of check in and any individual requirements.
All 47 private villas — 18 suspended
over water — feature private pools. For those
wanting ultimate seclusion, the Romantic Pool
Residence can only be reached by boat, allowing
for even more privacy. Private island
buyouts can also be arranged.
Guests can contribute to The Velaa Private Island
Coral Project — one of the largest coral
reef restoration projects in the Maldives — by
adopting a coral plantation and following its development
with the marine biology team. Private
Moments, from deserted island picnics to wine
tastings, are tailored to the occasion and guest
preferences. There are also unlimited activities
for all to enjoy in privacy, from golf at the Velaa
Golf Academy designed by Ryder Cup Captain
José María Olazábal, to the Maldives’ only
snow room in the Velaa Spa. No activity is ever
shared.
The Town, Colorado with Blue Marble Private
Introducing a hidden secret nestled in the
mountains of Colorado. For the first time, a
unique private western town located on 4,500
acres of unparalleled Colorado land, with mountains,
plains, rivers and lakes is opening its
doors to a select few to experience the American
Western Frontier. The Town is a modern
cowboy’s dream with authentic yet luxurious accommodation
and an unlimited range of
summer and winter activities where history, luxury,
nature and adventure interlace.
More information will be available upon signing
an NDA. South Africa and Antarctica with ROAR
AFRICA Private air terminals, planes and exclusive
use lodges; a dedicated team of pilots,
chefs, rangers and guides to service guests’
every need. This journey allows for a low impact,
low touch private adventure in Africa and
Antarctica, offering absolute isolation in safe,
luxurious, and breath-taking surroundings.
In Africa, VistaJet Members will be able to nurture
their minds and feed their souls on safari in
a 100,000-hectare remote private property,
watching elephants as they pass by, and having
dinner whilst listening to the roar of lions.
Guests will then follow their deep human instinct
to explore Whichaway Camp in Antarctica. They
can march with the Emperor penguins; hike the
Labyrinth of ice tunnels; partake in 4x4 excursions;
visit the polar station; and indulge in picnics
and drinks at the ice bar, all while taking in
the sights and sounds of water, ice and open
plains in breathtaking surroundings. Island Outpost,
Jamaica with Entourage Travel Explore
Jamaica, straight from where Chris Blackwell
founded Island Records and where Ian Fleming
wrote many of the James Bond books at his estate,
GoldenEye.
From their base at Strawberry Hill, VistaJet
Members can discover the Blue Mountains,
passing secluded waterfalls and quaint
churches, and have the opportunity to enjoy
private coffee tastings. The journey continues in
the privacy of the Fleming Villa at GoldenEye,
complete with its own private beach where a
host of water sports and activities can be enjoyed,
before emerging at leisure to enjoy sunset
cocktails at playwright Sir Noël Coward’s
nearby residence.
HOTELIER INDONESIA 46th | VOL 31 | 2020 23
Rafting down the tranquil Rio Grande, with a
visit to the Blue Lagoon, guests will travel onwards
to their own private farm, Pantrepant, to
enjoy horseback rides and dips in cool, unexplored
watering holes before returning for farmto-table
dining. The journey concludes with a
visit to candle-lit caves, private snorkeling and
boat trips, and dancing to a live Reggae band at
The Caves.
Chêne Bleu, France with Dean Stott and Joe
Fattorini Experience a truly unique vineyard
tour, cycling through beautiful France, guided by
Dean Stott — former special forces operator
and holder of two world cycling records. Guests
will be hosted in the vineyard by Dean’s friend,
Joe Fattorini — one of the world’s leading wine
experts and presenter of The Wine Show. This
is a unique opportunity to bring together two diverse
interests with two leading experts in their
fields.
VistaJet Members will be based at La Verrière,
a wine estate and ninth century priory specializing
in sustainable luxury, restored by Nicole
Sierra-Rolet and Xavier Rolet KBE. It is home to
the awardwinning Chêne Bleu wines, praised by
critics as the world’s first Super Rhônes. For the
keen cyclists, Dean will challenge guests with
the nearby Mont Ventoux and for those preferring
to immerse themselves in wine or simply
enjoy the estate, a taster of Chêne Bleu’s signature
Extreme Wine course and the pool await.
Each evening, as Members enjoy farm-to-table
fare, prepared by internationally trained chef
Victor Guérin, and wines from one of France’s
most exciting wine projects, they can listen to
stories about Dean’s work in global security and
Joe’s experience of wine across more than
thirty countries.
Pittormie Castle, Scotland with The Eden Club
VistaJet Members are invited to stay at the baronial
Pittormie Castle, Scotland’s most illustrious
private gated estate and home of The
Eden Club. Upon landing, guests will be transferred
directly by car to their own private residence
within the Pittormie grounds, where they
can relax in ultimate privacy.
Located in the home of golf, there are over 30
courses in the local area, including The Old
Course and Kingsbarns, suiting all playing abilities.
Members are also invited to enjoy Affinity Membership
to The Eden Residence Club, receiving
privileged access to a portfolio of private residences
and clubs around the world. Membership
includes access to world renowned events
such as The Masters and Tiger Jam. The Safe
Havens collection will expand to more destinations
across the globe during the Summer and
Autumn months. For more private travel inspirations,
follow @vistajetworld on Instagram ,To
request a VistaJet World Safe Havens adventure,
visit vistajet.com/privateoffice. For information
on VistaJet’s safety standards and its
efforts to help stop the spread of COVID-19,
visit www.vistajet.com/safety.
About VistaJet
VistaJet is the first and only global business aviation
company. On its fleet of over 70 silver and
red business jets, VistaJet has flown corporations,
governments and private clients to 187
countries, covering 96% of the world. Founded
in 2004, the company pioneered an innovative
business model where customers have access
to an entire fleet whilst paying only for the hours
they fly, free of the responsibilities and asset
risks linked to aircraft ownership. VistaJet’s signature
Program membership offers customers a
bespoke subscription of flight hours on its fleet
of mid and long-range jets, to fly them anytime,
anywhere. VistaJet is part of Vista Global Holding
— the world’s first private aviation ecosystem,
integrating a unique portfolio of companies
offering asset-light solutions to cover all key aspects
of business aviation. More VistaJet information
and news at www.vistajet.com
VistaJet Limited is a European air carrier that
operates 9H registered aircraft under its Maltese
Air Operator Certificate No. MT-17 and
is incorporated in Malta under Company
Number C 55231. VistaJet and its subsidiaries
are not U.S. direct carriers. VistaJet-owned and
U.S. registered aircraft are operated by properly
licensed U.S. air carriers, including XOJET Aviation
LLC. For informational purposes only. All
holiday packages shall be arranged by a third
party and are subject to that provider’s terms
and conditions. All travel is subject to applicable
rules and regulations, including permits and permissions.
VistaJet makes no representations or
warrants regarding either the safety or feasibility
of any offering.
24
HOTELIER INDONESIA 46th | VOL 31 | 2020
FHA-FOOD & BEVERAGE GEARS UP WITH
NEW SEGMENT FOR RESTAURANT, BAR
AND CAFÉ SECTOR
Singapore – FHA-Food & Beverage, held 2 – 5
March 2021 at Singapore EXPO & MAX Atria,
today announced the launch of a brand new
sector – Restaurant, Bar & Café for international
suppliers serving end users in the F&B retail industry.
Hospitality players have been hardest hit by the
pandemic as many have been forced to close,
and furlough or retrench staff. Some have
turned to e-commerce or delivery to sustain
their businesses. As countries gradually reopen
restaurants, bars and cafes albeit with strict social
distancing measures, establishments facing
falling revenues will be looking for fresh ideas
and concepts to restock and revive their businesses.The
new Restaurant, Bar & Café at
FHA-Food & Beverage, located in Hall 9 of the
Singapore EXPO & MAX Atria, will draw 200
leading equipment distributors, in-market
brands and food & beverage (F&B) suppliers to
meet hotel F&B executives, restauranteurs, as
well as bar & café owners to discuss ideas,
business and operational needs for dining establishments
in the post-COVID era. The range
of exhibits are far and wide, from equipment to
ingredients to services such as equipment & accessories
for bars and cafes; baked goods;
cleaning equipment and services; furniture/fixtures;
tableware & accessories; coffee beans;
tea leaves; retail, Point-of-Sale (POS) systems
and more.
There will also be a lively Beer Street, where
visitors can sample original brews and unique
flavours from a community of craft and boutique
beer producers. Exhibitors in this space will
contest in the FHA Beer Awards aimed at recognising
the best-in-scene for brewing techniques
and product packaging from 16 different
contest categories.Finally, Restaurant, Bar &
Café will play host to the Global Chefs Challenge
2022 Asia Regional Semi-Finals to select
the champions who will be representing Asia in
three competition categories: Global Chefs
Challenge, Global Pastry Chefs Challenge, and
Global Young Chefs Challenge - Hans Bueschkens
Trophy. Winners will compete in the finals
at the next Worldchefs Congress & Expo. The
2019 winners from Asia for the three categories
are Chef Chia Ho Li from Taiwan, Chefs
Fang Qianqian and Wei Xiaoyue from China.
“As we move forward post-pandemic, global
economies as well as the momentum for travel
and tourism will no doubt see an uptick for recovery.
The unveiling of the Restaurant, Bar &
Café segment is timely from our point of view as
it will intersect with the resumption of Asia’s
food, beverage and hospitality sectors, creating
even more opportunities for businesses to improve
and expand their operations as well as
carry out meaningful conversations with likeminded
professionals,” said Martyn Cox, Event
Director for FHA-Food & Beverage at Informa
Markets.
Event At A Glance
FHA-Food & Beverage [co-located with ProWine
Asia (Singapore)]
Date: 2 – 5 March 2021
Venue: Singapore EXPO & MAX Atria
Website: https://www.fhafnb.com/
Featuring: Food & Beverage; FoodTech; Restaurant,
Bar & Café
About FHA-Food & Beverage
The platform of choice for industry professionals,
including distributors, importers, manufacturers
and retailers from Asia to see and
source for high quality, new-to-market food ingredients,
drinks, fresh produce, services and
equipment across three key profiles – Food &
Beverage, FoodTech and Restaurant, Bar &
Café. More than 80 per cent of the 2,000 exhibitors
participating in FHA-Food & Beverage are
renowned manufacturers and brands hailing
from 100 countries and regions. ProWine Asia
(Singapore), a satellite event of the highly successful
ProWein in Düsseldorf, Germany, will return
for its third edition alongside FHA-Food &
Beverage. For more information, please
visit www.fhafnb.com.
HOTELIER INDONESIA 46th | VOL 31 | 2020 25
MANDARIN ORIENTAL,
HONG KONG
IS TRAVEL + LEISURE
2020 WORLD’S BEST HOTEL IN HONG KONG
The lobby of
Mandarin Oriental, Hong Kong
HONG KONG – Mandarin Oriental, Hong Kong is
the Top Hotel in Hong Kong in the Travel +
Leisure 2020 World’s Best Awards. Delighting
guests for 57 years, the iconic hotel was rated
on its award-winning facilities, legendary
service, culinary excellence and ideal location
within the heart of Asia’s world city. The Travel
+ Leisure World's Best Awards is the leading
barometer of the places and companies that
satisfy some of the most passionate and
sophisticated travellers. Now in its 25th year,
the annual readers’ survey revealed the very
best from around the globe in over 90
categories, including hotels, resorts, spas,
airlines, cruise lines, tour operators, car rentals
and more.
“We are honoured to be ranked No. 1 on the
Travel + Leisure 2020 World’s Best Awards list
of the Top Hotels in Hong Kong. We are
immensely grateful for the support from all our
valued guests, especially during this
unprecedented period,” said Pierre Barthes,
General Manager and Area Vice President of
Mandarin Oriental, Hong Kong.
“This is a true testament to the meaningful
connection that our colleagues deliver to enrich
the experience of all our guests every day.” For
the full results, please refer to the website of
Travel + Leisure.
About Mandarin Oriental, Hong Kong
The iconic Mandarin Oriental, Hong Kong is the
epitome of contemporary luxury combined with
Oriental heritage. Having delighted guests with
award-winning services and impressive facilities
for 57 years, it is a much-loved address for
those seeking an exclusive sanctuary in the
heart of the city. The hotel’s spacious rooms
and suites offer magnificent views of the
renowned Victoria Harbour and the city’s
skyline. A collection of 10 outstanding
restaurants and bars, including three that hold
Michelin Star status, a Shanghainese-inspired
holistic spa, an indoor pool and a 24-hour
fitness centre, make Mandarin Oriental, Hong
Kong the quintessential “home away from
home” for discerning leisure and business
travellers alike.
Mandarin Oriental, Hong Kong
www.mandarinoriental.com.
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HOTELIER INDONESIA 46th | VOL 31 | 2020
The entrance of
Mandarin Oriental, Hong Kong
Tamar Suite at
Mandarin Oriental, Hong Kong
HOTELIER INDONESIA 46th | VOL 31 | 2020 29
MANDARIN ORIENTAL HOTEL GROUP HAS
ANNOUNCED TODAY THAT IT WILL MANAGE
A LUXURY HOTEL AND BRANDED RESIDENCES IN
VIENNA, AUSTRIA THAT IS SCHEDULED TO OPEN
IN LATE 2023.
Mandarin Oriental, Vienna will be housed in a
heritage building that originally served as the
city’s commercial law court from 1912 to 2003.
Mandarin Oriental, Vienna is located in a
peaceful street in District One of Vienna within
the Ringstrasse. It is in easy walking distance
of the city’s major attractions, including St.
Stephen’s Cathedral, the Imperial Palace,
Vienna State Opera and a wide range of restaurants
and bars.
The conversion of the property is already underway,
and the restoration will preserve many of
the building’s original design elements. On completion,
the hotel will comprise 151 guestrooms
and suites surrounding a courtyard in the centre
of the property, incorporating a restaurant, bar
and outdoor garden. The property will also
house a Spa at Mandarin Oriental featuring a
series of treatment rooms, a swimming pool and
a well-equipped fitness centre. A range of
adaptable banqueting and meeting spaces will
be available for events and social occasions.
The 17 Residences at Mandarin Oriental will be
located on the top two floors of the building
and will have private access to the roof, with
several of the apartments offering outdoor terraces
and stunning citywide views. These will
be some of the most exclusive apartments in
the city, with owners enjoying Mandarin Oriental’s
legendary service and direct access to the
hotel’s facilities.
The project is owned by Brisen Group, headquartered
in Geneva and operating in the European
real estate investment and wealth
management sectors. London based designers,
Goddard Littlefair, have been appointed
to create the hotel and residences interiors.
“We look forward to extending the Group’s presence
into one of Europe’s most popular
destinations for art, music and culture and introducing
the city to Mandarin Oriental’s
exemplary quality of service,” said James Riley,
Group Chief Executive of Mandarin Oriental.
“This iconic redevelopment of a historic building
in a prime location, will offer guests a truly
memorable experience, and fits ideally within
the Group’s increasing portfolio of central
European hotels.” he added.
“We are delighted to partner with Mandarin
Oriental, one of the world’s best luxury hotel
brands, on this project. Mandarin Oriental’s
reputation for providing an unparalleled
level of luxury service and attention to detail,
matches our own wish to create an exceptional
luxury hotel and residences in the
heart of Vienna,” said Mr Dimitry Vallen of
Brisen Group.
About Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the awardwinning
owner and operator of some of the
world’s most luxurious hotels, resorts and residences.
Having grown from its Asian roots into
a global brand, the Group now operates 33 hotels
and seven residences in 23 countries and
territories, with each property reflecting the
Group’s oriental heritage and unique sense of
place. Mandarin Oriental has a strong pipeline
of hotels and residences under development,
and is a member of the Jardine Matheson
Group.
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HOTELIER INDONESIA 46th | VOL 31 | 2020
MANDARIN ORIENTAL ANNOUNCES
MANAGEMENT CONTRACT FOR A
NEW HOTEL AND RESIDENCES IN
VIENNA
HOTELIER INDONESIA 46th | VOL 31 | 2020 31
The Vietage
Launches Luxury
Railway Journeys
Through South
Central Vietnam
32
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HOTELIER INDONESIA 46th | VOL 31 | 2020
All aboard The Vietage, which departed for its
inaugural journey on Wednesday 1st July
2020 and now brings luxury railway journeys
through the Vietnamese countryside connecting
Da Nang and Quy Nhon cities.
The Vietage has been developed by Anantara
to introduce memorable journeys between Anantara
Hoi An and Anantara Quy Nhon Villas,
a unique Vietnamese luxury travel experience
for its guests.
The custom-designed opulent carriage, with
just 12 reservation-only seats, immerses its
guests into the culture, nature and history of
the country through the stories of its daily return
journey, heralding a new age of glamorous
train travel.
The Vietage carriage boasts sleek-lined modern
interiors, big picture windows and large
comfy seats, while a sit-up bar offers a change
of scenery and the chance to enjoy local craft
beers, wines and snacks over conversation
with friends, before the main culinary experience.
During the six hour journey, guests encounter
a plethora of taste sensations as the countryside
rolls by. An exclusively-curated menu
evokes the essence of Vietnam with a French
twist, through an explosion of creative flavours
and local ingredients. Dishes such as Quy
Nhon seafood salad, barley risotto and
braised Wagyu neck will excite plant, carnivore
and seafood lovers alike. Sweet endings
come in the form of local Da Lat strawberries,
passion fruit tart and a typical French-style
crème brulée made with superior Dong Nai
chocolate from Vietnam. A dedicated area with
spa treatment chairs offers head and shoulder
treatments on the go as the train passes
through local villages, rural countryside and
stops at a few stations on the way.
A one-way ticket aboard The Vietage costs
US$185 per person, including a three-course,
pre-ordered meal, free-flow wines, beers and
soft drinks, bar snacks and a 30-minute head
and shoulder treatment.
An à la carte menu also offers premium wines,
champagnes and treats such as local caviar
and the finest selection of both local and international
cheeses, all available for pre-purchase.
The Vietage departs from Da Nang every
morning at 09:31, arriving at Dieu Tri station in
Quy Nhon at 15:43. The return journey departs
from Dieu Tri at 17:29 and arrives in Da
Nang at 23:01. The Vietage runs for eleven
months each year, taking a break during the
annual Vietnamese Tet holiday period.
Combination accommodation packages are
available with Anantara Hoi An Resort and Anantara
Quy Nhon Villas for guests to experience
each destination and can be booked
directly on the website at .
The Vietage also contributes to the ‘Dollars for
Deeds’ programme, in which US $1 per ticket
is donated and guests on board are at liberty
to make their own contribution. Donations are
given to the Kianh Foundation, a not-for-profit
charity providing a full-time, customised,
special needs curriculum for children with disabilities
in the Quang Nam Province of Central
Vietnam.
For further information, please contact The
Vietage team on +84 256 368 6168
More information can be found at
www.thevietagetrain.com
HOTELIER INDONESIA 46th | VOL 31 | 2020 35
ULUWATU’S
REVAMPED
KARMA
BEACH HAS
REOPENED
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HOTELIER INDONESIA 46th | VOL 31 | 2020
Bali’s favourite beachside retreat is back with a
number of specials in tow.
One of Bali’s most beloved beachside retreats
is excited to announce its reopening - the recently
revamped Karma Beach is again trading
as usual. The much-loved luxury venue
perched on the iconic Uluwatu reef will be
celebrating its return with a special ‘Golden
Hour’ to mark the occasion.
The evening treat for all guests will be available between
5.30 and 6.30pm, seeing select cocktails available
for the special price of 110K++, sangria and
mojito jugs for 440K++, and Bintang buckets for
160K++.
The news of Karma Beach’s reopening will
come as a delight to Bali residents and visitors
alike, with the venue’s status as one of the island’s
most adored experiences cemented late
last year after debuting a major renovation.
The venue underwent an extensive revamp
courtesy of the efforts of lauded designer Tina
Kirschner, who drastically redesigned the
space to embrace a more tropical feel.
“We’re keeping the
typical Karma deconstructed
beach
vibe but with a more
modern, sexy twist,”
she explains.
HOTELIER INDONESIA 46th | VOL 31 | 2020 37
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HOTELIER INDONESIA 46th | VOL 31 | 2020
The extensive changes undertaken by KarmaBeach mean the
space is now separated into two distinct offerings; Karma Beach
Dining, and Karma Beach Bar. The former has seen a drastic
seat increase from 87 to 110 due to the addition of more decking,
bar seating, and large round communal dining offerings facing
the beach for bigger groups. Wet weather protection is now also
available, courtesy of a new thatched roof to protect diners when
weather is less than perfect. Foodies will be pleased to note an
expansion of the edible offerings with the introduction of a new
pizza oven and sushi bar, alongside a bamboo seafood barbecue
among more.
Please note, there is a minimum charge credited in F&B for all guests
and bookings remain essential at / +62-361-8482205
BACKGROUND ON KARMA GROUP
Karma Group is an award-winning international travel and lifestyle
brand offering extraordinary experiences in the world’s most beautiful
locations and is headed by Chairman and Founder, John Spence, former
Ernst & Young Entrepreneur of the Year and member of the judging
panel for the Ernst & Young World Entrepreneur of the Year. John has
been honored by being awarded the Edward P. Bass Honorary Fellowship
at Yale in the Fall Semester of 2019 in the School of Architecture,
marking the first time Yale has extended this to the same person more
than once. He has also been awarded a Distinguished Visiting Fellowship
at UCLA as well as working with students from the University of
Pennsylvania to design a chateau development in Carcassonne, France.
The Karma Group comprises Karma Resorts, Karma Retreats, Karma
Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique.
The Group is currently operating 33 resorts in more than 10 countries,
including Australia, France, Germany, Greece, India, Indonesia, Thailand,
Vietnam and the United Kingdom. There are currently five properties
in development and the Group is negotiating three separate
acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016,
Karma group and Sanctum Hotel Group announced a joint venture to
develop a series of authentic rock ‘n’ roll styled and orientated hotels in
strategic locations around the world, accompanied by an exclusive private
membership club, now with over 85,000 members. In 2017,
Karma was awarded the contract to manage and develop the golf
course on Rottnest Island in Western Australia and in Greece, RCI, the
worldwide leader in vacation exchange, selected Karma Group to manage
its operations in the Greek market whilst redevelopment began on
Karma Minoan in Crete. Karma Group is a sponsor of the England
Rugby 7’s team, as well as the Rosslyn Park HSBC National Schools
Sevens, the world's largest school rugby tournament. Karma Group recently
invested in its first racehorse with a view to future expansion of
its stable.
HOTELIER INDONESIA 46th | VOL 31 | 2020 41
HOW HOTELS ARE
HELPING THE
COMMUNITY IN
THE WAKE OF
COVID-19
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HOTELIER INDONESIA 46th | VOL 31 | 2020
The team at the Bali property, Tanah Gajah,
a Resort by Hadiprana
HOTELIER INDONESIA 46th | VOL 31 | 2020 43
SWITCHING FROM FARM-
TO-TABLE TO FARM-TO-
STAFF-TABLE DURING
COVID-19
The team at the Bali property, Tanah Gajah,
a Resort by Hadiprana, has always placed
high importance on farm-to-table (most of
the produce served is grown on the grounds
and interactive dining/cooking experiences
play a big part in their offering). With Covid-
19 they’ve now switched to a farm-to-stafftable
approach. They've started a new
nursery, to supplement the main garden,
planting fast growing herbs and vegetables
(shallots, onions, garlic, chili, turnips, morning
glory, etc) in order to support the food
needs of their staff. They are also giving out
the Tilapia fish, which they have in their
ponds, to their 126 staff and are focused on
keeping the flow of fish to the team
members sustainable. As most of the resort
staff reside in the nearby village it's helping
to feed the local community too.
MELIA KOH SAMUI’S TEAM
HELPS OTHERS DOING IT
TOUGH IN THE WAKE OF
PANDEMIC
The staff at the new Melia Koh Samui, on
Thailand's second largest island, are fortunate
to retain their jobs and 100 per cent
of their salaries during the global COVID-19
pandemic. So much so, they banded together
to donate money to fund 115 packs
brimming with essentials such as rice,
noodles, cooking oil, milk, tinned food and
much more, for people in their local community
in need. The resort’s staff put together
the packs and distributed them to an
array of different recipients, ranging from
those who lost their jobs as a result of
COVID-19 and families struggling with poverty,
to people who are bedridden or living
with disabilities, to students doing it tough.
BANYAN TREE’S GIFT FROM
THE HEART
Few gestures can be considered more altruistic
than a blood donation - quite literally
giving part of yourself to someone in need.
And so up stepped Remko Kroesen, the
general manager at Banyan Tree Samui in
Thailand, who led by example on 19th
March when he welcomed a mobile clinic to
the 5-star resort. Staff lined up - some
gingerly at first - and some 8,400cc of blood
was collected by the blood bank which coordinates
medical aid among Koh Samui
and its neighboring islands. “We’re always
ready to help the local community in whatever
ways we can,” said Kroesen. “Perhaps
today’s blood drive will ultimately save lives,
so I’m very proud of our staff.”
AZERAI DONATES ESSEN-
TIAL SUPPLIES TO LOCAL
WORKERS AND HEALTH
CLINICS
Few countries have navigated the coronavirus
outbreak more successfully than Vietnam,
but that doesn’t mean the situation
has been without challenges. Azerai La
Residence, Hue has stepped in to provide
direct relief to local cyclo drivers who have
been impacted by the steep drop in tourist
arrivals to the city. The hotel has donated
rice, cooking oil and instant noodles to more
than 100 individuals, while also donating
2,500 facemasks, 1,300 bottles of mineral
water, 70 liters of milk, and 600 cans of
other beverages to provincial quarantine
centers. Meanwhile, in the Mekong Delta,
Azerai Can Tho continues to work closely
with local hospitals and clinics, and has provided
them with 4,000 N95 masks, 2,500
bars of organic soap, and 128 liters of hand
sanitizer to help bolster their supplies.
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HOTELIER INDONESIA 46th | VOL 31 | 2020
Donation
GM Remko Gives Blood
HOTELIER INDONESIA 46th | VOL 31 | 2020 45
CLEANLINESS CHECKS
INTO HOTELS
46
HOTELIER INDONESIA 46th | VOL 31 | 2020
CLEANLINESS CHECKS INTO HOTELS
By: Peter Teska, Global Infection Prevention Application Expert, Diversey
As COVID19 quarantine requirements are eased by governments throughout the APAC region, the hospitality
industry faces the prospect of reopening to a radical new normal. Keeping guests visually unaware and
physically apart from your daytoday housekeeping operations has always been a key element of hospitality.
It is a source of professional pride and part of the magic required in presenting a seamless hotel experience
to guests. In the postpandemic world, that prevailing logic has been turned on its head.
No matter how rigorous your previous hygiene regimen, you will now need to conduct regular and thorough
cleaning and disinfection throughout the day to satisfy heightened expectations of cleanliness. Your new approach
will need to be carried out clearly to reassure everyone that you are doing all you can to maintain a
safe and hygienic environment.
Considerations for a Clean Hotel
Whether your hotel was a quarantine location or has seen a significant decline in occupancy during lockdown,
you want to be sure it’s safe upon returning to business as usual. You must conduct a deep cleaning
of the property from top to bottom, including every surface and object with special emphasis on hightouch
surfaces. However, first you need the right cleaning and hygiene products in place.
There are several things to consider when selecting these solutions, including:
●
●
●
●
Efficacy and contact time: For extra reassurance, use hospital grade disinfectants that are specifically
approved for use against SARSCoV2, the virus that causes COVID19. Products with a shorter
contact time one minute or less – are ideal. Technologies like Accelerated Hydrogen Peroxide
(AHP), are markedly safer and more efficient than the existing slower Quatsbased (quaternary ammonium
compounds) products, or those formulated on Hypochlorite or Peracetic acid.
Impact on surfaces and staff: Make sure products not only inactivate viruses and kill bacteria and
fungi, but are gentle on surfaces and safe for staff and guests. AHP achieves the balance of maximizing
potency while minimizing toxicity, breaking down into water and oxygen just minutes after use.
Alcohol content: Clean hands help keep surfaces cleaner. The percentage of alcohol in hand sanitizer
is key to its effectiveness. A registered product will provide assurance and its efficacy should be
proven according to recognized standards, which could be either from local regulations, the United
States EPA or FDA, or per European Norm protocols. 1 An alcohol content of 60% is the minimum
recommendation from the Centers for Disease Control and Prevention (CDC). 1 Use sanitizers that
have more than 70% alcohol content to ensure a faster kill rate.
Your provider: It’s important to only use registered products from an experienced supplier. In addition
to suggesting the appropriate products, a trusted hygiene provider can offer advice and direction
for your hygiene program. Don’t buy ineffective, unproven products from an unfamiliar source.
1
https://www.who.int/docs/default-source/inaugural-who-partners-forum/who-interim-recommendationon-obligatory-hand-hygiene-against-transmission-of-covid-19.pdf
2
https://www.cdc.gov/handwashing/show-me-the-science-hand-sanitizer.html
3
https://www.food.gov.uk/business-guidance/hazard-analysis-and-critical-control-point-haccp
4
https://apps.who.int/iris/bitstream/handle/10665/331638/WHO-2019-nCoV-Hotels-2020.1-eng.pdf
HOTELIER INDONESIA 46th | VOL 31 | 2020 47
A Deep Dive into Environmental Hygiene Best Practices
Once you are confident you have the right solutions
on hand, involve all staff in the deep cleaning process,
including housekeeping, food service, maintenance
and engineering. First, train them on enhanced
cleaning and hygiene guidelines to ensure they are
consistent in following protocols. As part of this
training, you should also educate staff regarding
protocols if a case of COVID19 arises.
Take the opportunity to map out best practices for
each area of the property, including the lobby, public
areas, guest rooms, restaurants and bars, leisure
and business spaces and onpremise laundries. For
example, ensure disinfection of hard floors, walls,
and ceilings and clean carpet.
Kitchens and dining areas will involve specific deep
cleaning procedures. Clean all food and nonfood
contact surfaces, including areas frequently touched
by hands to reduce risks. 1 Then, check that dishwashing
equipment maintains proper operating
temperatures and use the correct dosage of chemicals.
Additionally, review your laundry process to ensure
hygiene compliance while optimizing the use of resources
like water, chemicals and energy. Clean linen
further drives assurance that your property is committed
to cleanliness and guest wellbeing. Then,
wash mattress covers, bed linens and curtains.
Making the Invisible Visible
It will no longer be enough to simply clean correctly;
you must make processes that were previously invisible
visible. Cleaning procedures that would have
been hidden away, for fear of infringing on guest privacy
and putting your brand reputation at risk must
now be front and centre. While new measures are
essential, some best practices, such as employee’s
use of masks and gloves, may not feel conducive to
warm and welcoming hospitality.
However, taking extra precautions shows guests and
staff that their safety is your top priority.
Incorporate the following best practices to enhance
cleanliness and put guests at ease:
●
Ensure compliance: Staff members must
comply with the basic protective measures
recommended by the World Health Organization
(WHO). 1 These include hand hygiene,
physical distancing, avoiding touching eyes,
nose and mouth, practicing respiratory hygiene
and following advice to stay home and
seek medical attention if symptoms arise.
●
●
●
Apply social distancing: Understanding and
following social distancing rules outlined by
your local health authorities is essential. Assess
specific risks and establish safe distances
throughout your property. Ensure
staff and guests are notified of any changes
in requirements. Because maintaining social
distancing will not be possible continuously,
require staff to wear personal protective
equipment (PPE) like masks.
Implement strict limits: Consistent with social
distancing, evaluate and enforce strict
limits on occupancy for each area of the
hotel. Distinguishing entrances and exit
routes is essential for safe movement.
Change the layouts of all common areas including
reception, restaurants and bars to
ensure a safe environment.
Promote hand hygiene: Effective hand hygiene
is the greatest single measure your
staff and guests can take to prevent the
spread of pathogens. This means regularly
and thoroughly cleaning hands with an alcoholbased
hand sanitiser, or washing them
with soap and water. Wallmounted dispensers
and freestanding hand hygiene stations
offering alcoholbased hand sanitiser
and disinfectant wipes should be accessible
at all common touch points in corridors, lifts
and entrances.
Maintaining a Safe and Welcoming Environment
The hospitality world has radically changed. Implementing
a rigorous environmental hygiene program,
driven by clear and inclusive communication with
the right products and ongoing support from your
supplier is necessary to meet the new standard of
clean.
To drive continuous improvement, your property
should regularly audit and monitor compliance with
key protocols, preferably with a system that’s scalable
and enables comparative reporting on performance
related to guest satisfaction, quality and safety.
This will help optimize your cleaning and hygiene
practices and reduce the risks of cross contamination.
Additionally, it’s important to show staff you
care about employee morale. Inform employees of
all the risk assessment and corrective measures in
place that protect their health. Enable them in their
daytoday tasks by providing enhanced operating
procedures and wallcharts, online training courses,
hand hygiene guidelines and solutions, the right PPE
and easy access to nonfood spill kits.
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HOTELIER INDONESIA 46th | VOL 31 | 2020
With careful consideration about the types of products
your property uses to maintain cleanliness and
hand hygiene, staffwide understanding of frontofhouse
and backofhouse procedures and a deliberate
commitment to enhanced and visible safety
standards, your hotel(s) has the best chance of future
success.
Peter Teska is a Global Infection Prevention Application
Expert at Diversey, the leader in smart, sustainable
solutions for cleaning and hygiene. He is a
member of the Diversey Hygiene Academy and can
be reached at https://diversey.com/en/blog/cleanliness‐checks‐hotels
If you have questions about any aspect of Diversey's hygiene programs,
services, products and infection prevention - or if you would
like an interview with one of Diversey's experts - please reach out to
Ilaria Fini - ifini@mulberrymc.com
HOTELIER INDONESIA 46th | VOL 31 | 2020 49
IS YOUR RESTAURANT
READY?
50
HOTELIER INDONESIA 46th | VOL 31 | 2020
Is Your Restaurant Ready?
By: Peter Teska, Global Infection Prevention Application
Expert, Diversey
In many countries, restaurants were among the first
to feel the impact of the novel coronavirus pandemic.
Bookings disappeared almost overnight, followed
by long imposed periods of closure and staff
inactivity. The onset of coronavirus hasn’t diminished
the hard work you have put into your business,
but the subsequent rapid change of
circumstances and focus mean that you are in effect
at ground zero. Putting effective cleaning procedures
in place is crucial to reaffirming your reputation
when reopening, and for your future success.
New Expectations around Cleanliness
There are few sectors prior to the pandemic in
which hygiene has been of such a high priority.
Thankfully, the food service industry is wellversed
in the necessity for cleanliness in both frontofhouse
(FOH) and backofhouse (BOH) areas. Yet
diners’ sensitivity to hygiene standards was previously
based primarily on appearance. The presence
of coronavirus requires you to conform to
unparalleled and explicit new levels of cleanliness.
With this heightened expectation of hygiene, both
diners and staff will want to know and to confirm
with their own eyes what you are doing to ensure
health and safety.
Before you focus on enhanced cleaning, create a
clear plan based on a feasible reopening date. Having
gone through a disruptive period of high uncertainty
– and with much uncertainty still to come –
this enables you to assess risks and measure daily
progress. It also helps to raise team spirit by creating
a mutual goal among staff and allows everyone to
work backwards from the intended opening date to
determine how quickly other tasks need to be completed.
Aim to have everything completed to your satisfaction
by this date, but shift it if necessary as you
progress. In the new normal of hypervigilance, first
impressions are critical as you seek to rebuild previous
levels of customer confidence. Anything less
than best public health practice creates another obstacle
to survival when you already face many more.
BEST PRACTICES FOR YOUR BUSINESS
Ready your restaurant for reopening by implementing
the following strategies:
Implement Social Distancing: Understanding
the requirements of social distancing
laid down by governments and health authorities
is essential. Social distancing defines
the constraints for everyone in your
restaurant. With strict limits on the number
of diners, evaluating the layout of your restaurant
and clearly defining entrance and
exit routes is essential for safe movement.
Instruct staff in procedures. Emphasise that
social distancing applies everywhere and
will change only with new guidance from
applicable authorities.
Require Face Coverings: Because maintaining
social distancing from other staff and
diners will not be possible continuously, face
coverings (i.e. masks) will be required for
staff. Instruct staff in how to use masks and
when to change masks.
Use Training and Communication to your
Advantage: Training on all new public health
practices is important, especially for employees
whose duties have not involved
cleaning before. Develop cleaning kits that
combine essential products ensuring ease of
use, prevention and best practice. Then,
clearly outline to staff and customers the
measures you are taking to protect them,
and that you are using recommended and
safe products. Establish an emergency protocol,
as the pervasiveness of coronavirus
means that workers may test positive.
Prioritize Hand Hygiene: Hands are the
main route for personal infection and the
spread of pathogens. Thus, regular hand
washing procedures and use of hand sanitizer
are central to limiting exposure. Ensure
access to wallmounted dispensers and freestanding
hand hygiene stations offering alcoholbased
hand sanitizer.
The percentage of alcohol in hand sanitizer
is key to its effectiveness. Many products
have rushed to market on the back of the
pandemic that should be treated with caution.
A registered product will provide assurance
and its efficacy should be proven
according to recognized standards, which
could be either from local regulations, the
United States EPA or FDA, or per European
Norm protocols. 1
HOTELIER INDONESIA 46th | VOL 31 | 2020 51
Hand sanitizer with an alcohol content of
60% is the minimum recommendation of
The Centers for Disease Control and Prevention
(CDC). 1 Use sanitizers that have more
than 70% alcohol content to ensure a faster
kill rate.
Select the Right Chemicals for Added Assurance:
Preferably use disinfectants that are
specifically approved for coronavirus. The
shorter the contact time one minute or
less – the better for inactivating the virus.
Also ensure you choose hospital grade disinfectants,
which are rapidly becoming the
new normal in disinfection. They use technologies
like Accelerated Hydrogen Peroxide
(AHP), which are markedly safer for people
and surfaces while still being tough on
pathogens. These disinfectants are also
more efficient than the existing slower
Quatsbased (quaternary ammonium compounds)
products, or those formulated on
Hypochlorite or Peracetic acid.
AHP achieves the balance of maximizing potency
while minimizing toxicity, breaking
down into water and oxygen just minutes
after use.
Conduct Hand Contact Surface Disinfection:
Studies show that SARSCoV2, the virus that
causes COVID19, can remain on surfaces for
up to several days, including 48 hours on
stainless steel and 72 hours on plastic. 1 Routine
disinfection of high hand contact surfaces
is an important part of preventing the
risk of transmission. Commonly touched surfaces
should be put on a cleaning schedule
to ensure they are disinfected frequently
throughout the day.
Incorporate a disinfectant range that offers
numerous applications, including readytouse
liquids, premoistened wipes and concentrates
for added convenience and
consistency. It may also help if you colour
code products, tools and equipment for different
cleaning procedures to help prevent
crosscontamination and the spread of
germs.
Work with a Trusted Provider: With supply
chains struggling to achieve prepandemic
levels, using multiple suppliers for cleaning
essentials can complicate your
cleaning program. Being able to rely on a
single hygiene partner for everything from
chemicals to training improves efficiency.
Don’t make the budget supply option your
main criteria and avoid buying ineffective,
unproven products from an unfamiliar
source online or from your general distributor.
Instead, identify a trusted hygiene provider
that can offer expert advice and the
appropriate products during this critical
time.
There is nothing certain in the new normal for the
food service industry. Nevertheless, by implementing
a clear plan and the appropriate cleaning and hygiene
measures, you can create the safest restaurant
environment possible for your staff and diners, while
giving yourself the best chance of success in these
very difficult times.
Peter Teska is a Global Infection Prevention Application
Expert at Diversey, the leader in smart, sustainable
solutions for cleaning and hygiene. He is a
member of the Diversey Hygiene Academy
52
HOTELIER INDONESIA 46th | VOL 31 | 2020
THE NEW APPROACH TO
CLEANING HOTELS
By: Peter Teska, Global Infection Prevention Application
Expert, Diversey
The novel coronavirus pandemic has ushered in a
new era of housekeeping for hotels in the APAC region.
Some large hospitality chains have turned to
accreditation programs to make guests feel safe 1 ,
while others have developed cleanliness councils to
ensure cleaning and disinfection best practices are
being implemented. 1 Hospitality groups and independent
owners are prioritizing cleaning and disinfection
to protect guests and employees – and to
instil customer confidence.
As the purpose of cleaning transforms, Csuite
executives, hotel managers and housekeeping teams
must understand how to advance their environmental
hygiene programs. With a new approach
built on a foundation of health and safety, organizations
can prevent the spread of infections to protect
employees, guests and building visitors.
The Shift from Cleaning for Appearance
Prior to the pandemic, hotels primarily focused on
“cleaning for appearance” to secure fivestar reviews
and positive word of mouth. From shiny lobby
floors to clean linens, properties focused on looking
their best to make a good first impression. First impressions
set the tone for a guest’s visit, so the visual
presentation of a hotel’s interior and exterior
must be carefully crafted and maintained.
However, when faced with a global pandemic
“cleaning for appearance” is no longer good enough.
People have become much more concerned with
germs and expect that a hotel is “cleaning for
health” to control exposure to these threats.
“Cleaning for health” inactivates viruses and kills
bacteria and fungi to limit the spread of potentially
harmful pathogens. Cleaning with an emphasis on
infection prevention prioritizes giving guests a safe
stay and also protecting workers. Given the scope
and impact of the pandemic, increased expectations
around cleanliness will become the norm as the
tourism and hospitality industry recovers.
Taking Cleaning to the Next Level
Best practices that hotels should consider when implementing
a “cleaning for health” program include:
Consult with industry experts from
the start – With the health of your
employees and guests at stake, take
the necessary precautions and build
an environmental hygiene program
based on evidence and facts. Consult
with infection prevention and
hygiene experts to understand the
how and why behind cleaning and
recommended protocols. Some hotels
are working closely with medical
centres and hygiene providers to
establish best practices that everyone
can follow.
Implement safe products that are
proven to perform – Employees will
need to clean more regularly and
thoroughly, so they’ll be more exposed
to cleaning solutions. A
“cleaning for health” program
should consider ways to protect
housekeeping staff. For example, review
the ingredients and manufacturer’s
instructions for each product
to ensure they don’t pose any risks.
Choose hospitalgrade disinfectants that
clean and disinfect at the same time and
don’t require two applications. Make sure
that disinfectants are tough on pathogens,
but gentle on people and surfaces to prevent
eye and skin irritation and surface damage.
Additionally, confirm that the contact
time is reasonable, as it will be difficult for
employees to keep surfaces wet for extended
periods of time.
HOTELIER INDONESIA 46th | VOL 31 | 2020 53
THE NEW APPROACH TO CLEANING HOTELS
54
HOTELIER INDONESIA 46th | VOL 31 | 2020
Conduct quality training
– A more rigorous and
evidencebased approach
to cleaning can
only be successful if employees
understand the
expectations, processes
and mistakes to avoid.
Focus on how to properly
disinfect, which requires
thorough application
over the duration of the
contact time, followed by
wiping to eliminate residues.
Highlight ways to
avoid cross contamination,
protocols for dealing
with confirmed
coronavirus cases (or
other serious illnesses)
and the importance of
proper chemical dilution
if chemical concentrates
are used.
Make your commitment
to cleanliness and your
processes more visible –
Make your dedication to
hygiene known. Post signage
throughout the
property, such as in lifts,
guest rooms and fitness
centres, that highlights
how you are cleaning
and disinfecting.
Develop a cleaning
schedule for housekeeping,
front desk and bar
and restaurant managers
to follow. Cleaning while
guests are present helps
to prevent the spread of
germs and demonstrates
a hotel’s pledge to maintain
high cleanliness
standards.
A Safe and Healthy “Homeawayfromhome”
As hotels continue to reopen, there will
still be uneasiness about traveling and
staying away from home where there is
less control over cleanliness. To overcome
this, hotels will need to clearly
communicate the steps they are taking to
protect guests. As cases of coronavirus
drop and a vaccine emerges, the industry
will rebound as people become more
comfortable with traveling. Hotels that
have demonstrated a commitment to
health and safety will have a greater
chance of winning and maintaining loyal
customers in the longterm.
Peter Teska is a Global Infection Prevention
Application Expert at Diversey, the
leader in smart, sustainable solutions for
cleaning and hygiene. He is a member of
the Diversey Hygiene Academy
HOTELIER INDONESIA 46th | VOL 31 | 2020 55
Amandari, Indonesia – Villa,
Two-Tiered Swimming Pool
Amanemu, Japan - Villa Exterior
56
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PRIVATE VILLAS AND
A PALAZZO - AT HOME
WITH AMAN
From its conception over three decades ago, Aman has held fast
to its vision to provide intimate retreats in serene settings with
the unassuming, warm hospitality of a gracious private home.
From the white-sanded shores of Amanpulo to the verdant jungle
of Amanoi, Aman Villas are available to rent in several locations
around the world, offering guests their own private experience of
a destination.
Seamlessly integrated into the surrounding landscape, Aman Villas
are designed to afford maximum space and the utmost seclusion
and privacy, with full and privileged access to the resort’s
facilities. Aman’s unwavering attention to detail and intuitive
service is brought to each villa, with the addition of a dedicated
personal service that includes a wealth of professional support
such as private chefs, personal butlers, babysitters, yoga instructors
and spa therapists. Whether looking to savour precious time
with family and friends or wanting to escape into romantic seclusion
in a spectacular setting, Aman Villas offer the comfort and
reassurance of a private home.
Amanpulo, Philippines –
Villa 32, Swimming Pool
HOTELIER INDONESIA 46th | VOL 31 | 2020 57
Amanzoe
Peloponnese pavilions above the Aegean
Sea
Bringing together the colonnaded grandeur of
classical Greek architecture with the restrained
elegance of the modern day, Amanzoe and its
collection of one- to nine-bedroom villas offer
sea-view sanctuaries among olive groves. All
are spacious, secluded and designed by architect
Ed Tuttle – a longtime collaborator with
Aman. The masterpiece of Amanzoe’s villas is
the Acropolis inspired Villa 20. Created in harmony
with the surrounding landscape, the villa
cascades down a hillside in six tiers of sculpture-dotted
fragrant gardens, private pools, a
650m2 spa and elegant indoor-outdoor living
and space to sleep 18.
Ideal for families, Amanzoe’s attention to detail
extends to every age group. Children are kept
enthralled with junior yoga sessions, menus are
planned and prepared by the villa’s personal
chef and trained staff offer age-tailored activities
ranging from tennis lessons to Watsu therapy.
Cruising the Aegean Sea to explore the artistic
and cultural islands of Spetses and Hydra and
nearby ancient ruins make enlightening outings
for family groups.
Amanpulo
Private-island paradise in the Philippines
Encircled by a ring of soft white sand and the
thriving coral reefs, Pamalican Island is a castaway
paradise, a world apart from the worries of
everyday life. Amanpulo is its sole settlement,
creating blissful isolation of a true desert-island
retreat for its residents. Set along the shoreline,
steps from the beach, sit 16 villas of up to four
bedrooms. Each offering private swimming
pools and the dedicated service of a private
chef, butler and an electric buggy, the island is
there to explore from the hilltop spa to secret
jungle grove picnic spots.
The remote island setting provides ample opportunities
for adventure and exploration. The
Sulu Sea is rich with a rainbow of aquatic life –
including hawksbill turtles that visit the island
every year to nest – and scuba diving or snorkeling
uncover a world of multicoloured wonder
beneath the waves.
For the adventurous, kayaking and kitesurfing is
available at certain times of year from the island’s
shores. At night, the resort’s refracting
telescope reveals a mesmerising sprawl of
stars.
Amanpuri
A timeless taste of Thailand
Laying claim to a palm-studded peninsula and
Phuket’s most beautiful arc of white-sand
beach, Amanpuri is a rare tableau of days-goneby
Thailand. Designed to evoke the elegant architectural
style of an ancient Siamese kingdom
and finely tuned to sit in harmony with its natural
tropical setting, Aman’s original resort promises
all the space, peace and discretion of a private
island. Set in their own lushly tropical enclave,
Amanpuri’s villas range from one to nine bedrooms,
all are fully staffed and with their own
pool, and private dining areas.
First conceived as a gathering place to host
friends, Amanpuri is ideally suited to families,
with extensive facilities and inspiring activities
for every age; from toddler to teenager. From
enriching immersions in local culture to water
sports including flyboarding and Schiller water
biking, memorable experiences are plentiful. An
Eco-Beach Centre is also available to younger
guests with activities such as skateboarding,
bouldering, filmmaking and more.
Amanyara
Seclusion on the seashore in Turks & Caicos
On this most dramatic of island coastlines, the
20 three to six-bedroom villas at Amanyara are
spread along the beachfront, looking out at the
vivid turquoise waters of North West Point Marine
National Park, or the lush greenery of the
property’s gardens and forest. This is a resort
inspired by water – both the ever-visible Atlantic,
and the reflecting ponds and black infinity
pools that define each of the villas’ extensive
grounds.
Whether travelling solo, as a couple or group,
all will find eye-opening experiences at Amanyara.
Master new sports – from kitesurfing to
deep-sea fishing – with the help of specially
trained instructors, or while away the days selfsoothing
in the spa or on the sandy beach,
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HOTELIER INDONESIA 46th | VOL 31 | 2020
while children are enriched and entertained with
daily programmes of age-targeted activities at
the Nature Discovery Centre, designed to bring
awareness to the areas precious environment.
Amandari
An Ubud sanctuary in the heart of the jungle
Of all the resort's village-style paras-stone
dwellings, the three-bedroom Amandari Villa is
the most extraordinary and the most secluded.
A thatch-roofed jungle palace in the green heart
of Bali and its cascading rice paddies the villa is
accessed via its own entrance and a minute’s
drive from Amandari’s facilities. Comprising of a
quintet of freestanding pavilions, the villa is set
around a two-tiered swimming pool that is surrounded
by landscaped gardens. Served by two
members of the Amandari team and with access
to a private vehicle, the private hideaway overlooks
the natural splendour of the Ayung River
Valley.
From Amandari, the celebrated art galleries and
other cultural riches of Ubud are easily accessible,
but for those wishing to spend time apart
from civilisation, the local landscape invites intimacy
with nature. With or without an expert
Aman guide, trek the ridge beside the river, and
enjoy banyan-framed views across the gorge;
take a mountain bike on a forest trail to discover
local villages, or hike up to Amandari’s hillside
bale for a private picnic with an unforgettable
panorama.
Aman Villas at Nusa Dua
All-villa hideaway on Bali’s south-eastern
shores
A short drive from Bali’s Denpasar airport, Nusa
Dua is the gateway to Indonesia – a starting
point for island adventures. The all-villa retreat
is ensconced in palm-shaded gardens, separated
from the shore by verdant, rolling fairways.
Inspired by traditional Balinese village
architecture, with stone walls and alang-alang
thatched roofs, each of the three- to six-bedroom
villas is set around a private pool terrace,
with individual libraries and open-air dining
spaces for up to 10 people.
The Aman Villas at Nusa Dua offer a peaceful
base for every type of guest.
For some, they provide an opportunity to rest
and refresh before venturing deeper into Bali.
For others, they are the launching point into the
vibrant beachside hubs of Sanur, Jimbaran,
Kuta, Legian and Seminyak. Families are welcomed
to Nusa Dua’s Villas with gusto, whether
they seek temple visits, diving and watersports,
or simply a few days of relaxation on the beach.
Amanoi
Between land and sea in Vietnam
Secluded between the pristine jungle of Núi
Chúa National Park and the crystal waters of
Vinh Hy Bay, Amanoi’s Residences stand at the
threshold of two worlds: the serene emerald wilderness
of the hills and the deep blue mystery
of the bay. With up to five bedrooms, each of
the residences is arranged around a large infinity
pool with an extensive sea-view wooden
deck, offering groups unparalleled spaciousness
and privacy in a spellbinding natural setting.
Guests have all the opportunities of land and
sea at their disposal, from coastal treks and
bike rides to snorkeling expeditions and watersports
such as kayaking, sailing and SUP. Amanoi
maintains a busy daily programme of
children’s activities, so younger guests can expect
to spend their days learning to fish or cook,
throwing themselves into crafts or games, or
settling down for a popcorn-accompanied al
fresco movie night.
Amanyangyun
Ancient architecture and modern art outside
Shanghai
On the edge of Shanghai, Amanyangyun brings
to life a collection of Ming and Qing dynasty villas
in a rescued forest of camphor trees. Ideal
for groups, the four- and five-bedroom Antique
Villas are carefully recovered artefacts of Chinese
history set beside a tranquil lake. Each of
the villas combines contemporary comforts with
a restful, nature-inspired aesthetic, and every
suite has a private courtyard from which to admire
the forest in peaceful seclusion. Dedicated
to Chinese art forms and the pursuit of knowledge,
the Nan Shufang cultural centre at Amanyangyun
is a modern-day recreation of the
scholars’ studios of 17th-century China’s literati.
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Here at the heart of the resort, groups have a
private space to learn traditional crafts such as
calligraphy, music or painting. With a focus on
discovery through the arts, Amanyangyun also
houses the dramatic subterranean art space of
Chinese-American fashion designer Han Feng
and her private collection of Chinese contemporary
art.
Amanemu
A coastal retreat to rejuvenate the body and
soul
With a light-filled atmosphere and emphasis on
natural materials and soothing hues,
Amanemu’s villas each feature two bedrooms,
private onsen, kitchen and views onto the
shores of Ago Bay. New to the collection is the
Tsuki Villa with its own lush garden and designed
to offer a seamless indoor-outdoor experience.
With a living area and bedroom
pavilion opening onto expansive verandas with
daybeds and an alfresco dining area, the villa
has its own private onsen facilities, with hot
spring-fed baths both indoors and out. Offering
a mindful way to absorb the tranquillity and
healing power of nature, a visit to Amanemu is a
remedy for families or small groups to help realign
the mind body and soul.
Aman Venice
A palazzo to call home
Aman was founded in 1988 with the vision of
building a collection of intimate retreats with the
unassuming, warm hospitality of a gracious private
home. The first, Amanpuri (place of peace)
in Phuket, Thailand, introduced the concept
and, since then, Aman has grown to encompass
32 exquisitely serene hotels and resorts in 20
destinations across the world, with a further
nine under construction. The next Aman to open
will be Aman New York (2020). The introduction
of Aman Skincare in 2018 continued the holistic
journey beyond the perimeters of Aman’s
havens. Offering a soothing journey to a place
of beautifully scented repose and respite, Aman
Skincare represents the spirit of Aman in a bottle.
In 2020, Aman welcomed a new hotel brand,
Janu - meaning ‘soul’ in Sanskrit. Janu offers a
unique take on hospitality where genuine
human interaction, playful expression and social
wellness are at the core of the experience. Janu
aims to bring balance to the head and heart and
rekindle the soul. Janu launches with three
forthcoming hotels which are already under construction:
Montenegro (2022), Al Ula in Saudi
Arabia (2022) and Tokyo (2022), as well as a robust
pipeline of future hotels. Janu Montenegro
will be the first hotel to incorporate the brands
serviced residence concept, enabling guests to
wholly embrace the Janu lifestyle.
Although technically not a villa, Aman Venice,
once a private home, is located on one of the
most coveted addresses on the Grand Canal.
The 16th-century Palazzo Papadopoli, with its
own canal-facing garden, is available for exclusive
use – ideal for small groups or families
looking for their own private corner of La Serenissima.
Aman Venice acts as the perfect springboard
into a host of cultural and culinary adventures
and guests have all the treasures of the lagoon
at their disposal. The palazzo team can arrange
exclusive cultural visits and excursions, ranging
from guided gallery visits and personalised boat
trips along the canals to boxes at the opera and
market tours with the chef.
www.aman.com
www.aman.com/villas
Aman Venice, Italy
- Rear Garden and
Canal
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Amanzoe, Greece -
Pool View, Villa 20
Amanyangyun,
China - Antique
Villa Swimming
Pool
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Amanyara, Turks _ Caicos - Bar
Amanpuri, Thailand – Villa Pool
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Aman Villas at Nusa Dua, Indonesia - Villa Dining Bale, 4 bedroom
Amanoi, Vietnam - Cliff Pool
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MINOO BEACH CLUB OPENS ON
IDYLLIC MELASTI BEACH
THE BOHEMIAN-INSPIRED
BEACHSIDE CONCEPT OPENS
ITS DOORS IN UNGASAN.
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It’s on the southernmost point of Bali
that you’ll find the soon-to-launch
Minoo Beach Club. Meaning
‘heaven’ in Persian, Minoo Beach
Club is a slice of paradise in the
Bukit Peninsula. Settled alongside
Melasti Beach in the pristine Ungasan
region, the beachside venue is
heavily inspired by the bohemian.
The Sendi A-designed venue will
launch on July 1st, 2020. A 100 capacity
restaurant will greet guests,
joined by 38 sun loungers, a 15-capacity
alfresco dining area.
There’s also two impressive options
in terms of cooling off - Minoo Beach
Club boasts direct beach access, as
well as a swimming pool.
Robby Fahmi Kurniawan is at the
helm of the kitchen as head chef.
He’s used his nine years of experience
in the hospitality industry to
sculpt a specialty menu which
merges classic Western flavours with
those of Asia, and has been created
in collaboration with operations manager
Caesario P. Putra.
In terms of the dining experience,
the beach club takes ample inspiration
from the local fishing industry.
“Minoo’s food specialty is seafood,
as the space on which the beach
club sits was one a fishing village,”
says Chef Robby. “It’s our history
that we’ve used to draw inspiration
for most of the menu, as well as its
interiors - the restaurant itself is a
former fishing boat”
Stand-out dishes for the new venue
will include a ‘catch of the day’.
Working in collaboration with local
fishermen for fresh seafood, the
venue will then be able to customise
the fish in question to guests’ preferences,
whether that be grilled, panfriend,
wok-fried or steamed.
In light of COVID-19, Minoo Beach
Club has also introduced strict protocols
to ensure the health and safety
of its guests.
Perhaps most importantly, venue capacity
has been reduced by 50%,
and guests will be required to wear a
mask at all times except when eating
and drinking. Regular hand washing
will also be encouraged, cashless
pay introduced, and temperature
checks required on entry.
Team members are required to have
their temperatures checked before
entering their working environment,
as well as adhere to social distancing
and don protective equipment including
face masks, face shields and
hand gloves.
The venue will also be thoroughly
disinfected twice a day - before
opening and after closing - with all
high-touch surfaces additionally disinfected
throughout to ensure that
any experience of Minoo Beach Club
is nothing short of outstanding.
Mȉnoo Beach Club
Jl. Penganyutan, Melasti Beach,
Ungasan
Minoobeachclub.com
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NECC (Shanghai)
Hotel Plus to
open its doors
again in August
2020
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The next edition of Hotel
Plus, the annual trade
show for the hotel and
commercial space industry
in Shanghai, has been
postponed to 12-14 August
2020 after deep
communication with
partners, exhibitors and
visitors. As part of the
hospitality and commercial
space community,
Hotel Plus is liable to
help companies to recover
from business disruption
relying on
powerful industry influence
and rich marketing
resource. By working
together, we will make
it through.
Identify business opportunities
in this uncertain and challenging
time
A recent report by STR has
shown that average daily occupancy
rate of Chinese mainland
hotels reached 31.8% on
28 March. Comparing to 7.4%
in the first week of February, it
is a significant increase.
For hospitality market the first
half of this year is the transitional
period while a rebound is
expected to be seen in Q3 and
Q4.
As the health of exhibitors, visitors
and staff remain a top priority,
Hotel Plus rescheduled to
be held in August becomes
one of the earliest tradeshows
in 2020 among others of the
same kind nationwide. Backlogged
demand of sourcing
due to the epidemic outbreak
in the first half of this year will
be unleashed from July, making
Hotel Plus in August a
good choice for hotel and commercial
property suppliers to
identify new business opportunities
and achieve corner overtaking.
Move to NECC, the biggest
venue in Shanghai
In addition to the new dates,
Hotel Plus moves to a new location
at National Exhibition
and Convention Center
(NECC), the biggest show
venue in Shanghai. Situated at
the west of Hongqiao CBD,
NECC has a convenient transport
network connecting metro
stations, airports, train stations
and highways.
Serving as the one-stop purchasing
platform of construction
and operation for hotels
and commercial space, Hotel
Plus 2020 will use 8 pavilions
of NECC and rearrange them
into 4 themes of building & design,
intelligent technology,
cleaning & maintenance and
hotel supplies. It is expected
that over 140,000 visitors and
exhibitors will gather at Hotel
Plus with the total exhibition
area of 210,000 square
meters.
Four event highlights
at Hotel
Plus 2020
1. Upgraded smart hotel
exhibition zone
The black swan event promoted
hotels’ contactless services
to prevail. Huazhu, BTG
Homeinns and many other
hotel groups launched selfcheck-in/check-out
and robot
delivery service one after
another, in order to reduce interpersonal
contact and avoid
cross infection. Taking advantage
of intelligent devices is a
new way for hotels to make a
breakthrough, to enhance the
sense of novelty and guest experience.
It is undoubted that
hotels would pay more attention
on this issue when doing
renovation in future development.
Smart hotel exhibition zone will
be upgraded to keep up with
the trend of contactless services,
together with smart retail
exhibition zone to form a more
diversified intelligent technology
pavilion at 7.1H. The exhibit
covers guest control
system, PMS, audio & visual
system, intelligent lock, selfcheck-in/check-out,
smart payment
service and commercial
robot. So far, smart hotel
brands who have confirmed to
exhibit at Hotel Plus 2020 include
Xiezhu, HDL, legrand,
Yichuang, Lumous, JOYRILL,
lierda, TOFAN, OPK, U Check,
Junji Technology, Xiaoshuai
Theater, povodo, Hsmedia,
OrionStar, TechArk, Beyond-
Host, BE-TECH and United
View Digital Media.
HOTELIER INDONESIA 46th | VOL 31 | 2020 69
Design
Forum at
Hotel Plus
2019
2. Buyers from commercial real estate industry
With the strategic partnership with China Commerce Association
for General Merchandise (CCAGM), a new featured exhibition
zone under the name of China Mall Show will be presented at 8.1H
catering to commercial real estate industry. Offering franchise
brands, smart retail products and solutions, the sub-show will help
mall operators, brands and designers to develop business connections.
Besides the product showcasing, there will be two big events
held on the show floor.
Shanghai International Shopping Mall Development Forum and
Retail Technology Conference will gather industry professionals together
to explore the new fields of commercial space including
shopping malls, department stores and supermarkets.
3. Focusing on cultural tourism market
As the cultural tourism market is seriously affected this year and
the industry situation seems to remain uncertain in the following
months, many questions and issues have been raised need to be
reconsidered by B&B business operators and industry stakeholders.
Regarding the challenge as a rare opportunity to drive industry
transformation, companies are taking actions proactively for
improving competitive advantages and optimizing product portfolio.
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In response to the big change, the organizer plans to hold Cultural
Tourism Innovation Conference, exploring potential development
model of cultural tourism complex; and Hotel Plus B&B Town to
showcase B&B brands by concept guest rooms on the show floor.
4. New digital solutions launched for Hotel Plus community
It is more important than ever to unite the community of hospitality
and commercial space in this difficult time. Aiming at providing the
latest news and expert insight, the organizer launched Hotel Plus
E-course, an online hub for knowledge exchange in March. So far
12 online sessions have been released covering the issues in hotel
design, lighting design, commercial cleaning, retail trend and so
on. The total number of media views exceeds 20,000.
Smart Hotel
Exhibition
Zone at
Hotel Plus
2019
To extend the 3-day Hotel Plus show into year-round sourcing platform,
the organizer introduces the new B2B website
www.hpgle.com. The platform is designed for buyers who have
sourcing demands during the non-exhibition period. With the B2B
website, exhibitors have one more exposure opportunity to promote
their brands and products while buyers can explore the latest
products and interact with suppliers from the comfort of their home.
Stay connected with us via event website at
www.hdeexpo.com and social media #HotelPlus
#HDE2020.
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RESORT DAY PASS
Nusa Dua, Bali, Indonesia, June 2020… To ensure
that more people have the opportunity to enjoy its
renewing facilities, The Westin Resort Nusa Dua, Bali
has launched an exclusive Resort Day Pass.
The Resort Day Pass will enable nonstaying guests
to access the resort’s swimming pools including the
kids water slide and the adjacent stretch of white
sand beach from 7AM to 7PM with complimentary
use of towels and sunloungers.
The Resort Day Pass is available at only at IDR
400,000 subject to 21% tax and service per person
and it includes Westin signature Sangria.
Guest will also be able to enjoy Food & Beverage
credit with the same value at the Resort’s dining
venues including the beachfront Ikan Restaurant.
This Resort Day Pass will be a perfect weekend getaway
with family as it offers free access for kids
below 12 years as well as welcome beverage for kid
and ice cream hours. Should guests wish to enhance
their relaxing moment, the offer also includes access
to Tennis Court and the use of bicycle.
Visitors bearing a Resort Day Pass are welcome to
unwind in true tropical style and order refreshments
as they please. Food and drinks from outside are not
permitted.
For more information, please visit the website
www.westinnusaduabali.com or follow the resort’s
social media channels Facebook
www.facebook.com/westinbali and www.instagram.com/westinbali.
About The Westin Resort Nusa Dua, Bali
The Westin Resort Nusa Dua, Bali enjoys a prime
beachfront location within an exclusive enclave on
the island’s southern shores. With 433 modern
rooms, it is a place where guests can be at their best
and experience total renewal. Exciting dining venues
anticipate global tastes with delicious cuisines and
healthy Eat Well menu options. There is a choice of
swimming pools, awardwinning Heavenly Spa by
Westin for relaxation, WestinWORKOUT® to stay in
shape and little ones get to play at the Westin
Family Kids Club. The adjacent Bali International
Convention Centre provides comprehensive meeting
resources with space for up to 10,000 delegates. The
resort caters to the needs of leisure and business
travellers alike with exceptional services and facilities
to match.
Westin Hotels & Resorts
Westin Hotels & Resorts, part of Marriott International,
Inc., has been a leader in wellness and hospitality
for more than a decade, and lives its
philosophy “For a Better You” through the brand’s
Six Pillars of WellBeing: Feel Well, Work Well, Move
Well, Eat Well, Sleep Well and Play Well. With more
than 200 hotels and resorts in over 35 countries and
territories, guests can experience offerings that include
the iconic Heavenly® Bed, RunWESTIN and
Westin Gear Lending with New Balance®, delicious
and nutritious Eat Well menu and the innovative
workspace Tangent. To learn more, visit www.westin.com.
Stay connected to Westin on Facebook and
@westin on Twitter and Instagram.
Westin is proud to participate in the company’s
awardwinning loyalty programs – Marriott Rewards®,
The RitzCarlton Rewards®, and Starwood
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EXCLUSIVE ACCESS TO THE
WESTIN RESORT NUSA
DUA, BALI
Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable
members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly
book or redeem points for stays throughout our loyalty portfolio of 29 brands and more
than 6,700 participating hotels in 130 countries & territories. To enroll for free or for more information
about the programs, visit members.marriott.com.
HOTELIER INDONESIA 46th | VOL 31 | 2020 73
MELIA
KOH SAMUI
Sail Away on Meliá Koh
Samui’s Remarkable
Nautical Theme
KOH SAMUI, Thailand —More than 100 years ago, merchant
vessels laden with rice dotted the Venice of the East’s
iconic Chao Phraya River.
These teak wood boats would also sail from the river’s
mouth in Bangkok to the open waters to trade their wares,
moving as far south into the Gulf of Thailand as Koh Samui
island.
Little could their sea traders imagine back then that 31 of
these vessels would be given a new lease on life in the 21 st
century at the new ; 30 of them as elegant two-story boat
suites sized 91 to 100 sqm and the other as an innovative
kid’s club.
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Marrying Thailand’s rich maritime
heritage with a sleek
contemporary design, the 30
intimate boat suites each feature
a bedroom with polished wooden
floors on their upper deck, and a
dressing room and impressive
bathroom, replete with a soaking
tub and double showers, on the
lower deck. These suites offer
either views of Choeng Mon
Beach, on the northeastern tip of
Koh Samui in the Gulf of Thailand,
garden vistas or direct access to a
1600 sqm lagoon pool that loops
through the resort’s lush grounds
like a river.
Before the boats could be
converted into suites, their
decayed teak wood structures
required extensive refurbishment
that was by no means an easy
feat. To carry out the specialised
task, the resort recruited
craftsmen experienced in boat
restoration to painstakingly
restore the wood structures.
The craftsmen cut out old
decayed wood and replaced it,
piece by piece. They studiously
attended to decayed wood in the
keel of the boats, the bottommost
longitudinal structural
element of the vessels. In the
strakes of wood that run along
the length of each boat from the
bow to the stern on either side
of the keel all the way up to the
gunwale, the top edge of the hull.
In the intricate ribs that support
the hull and give the vessels their
shape and strength, upon which
the strakes of wood are fastened.
In the bulwark of the boats. And
then some.
In a method handed down the
generations of sailors, the
craftsmen used a special
concoction of ingredients
including rubber oil and red lime
together with cotton rope to seal
joints, gaps and holes.
“These boats were built to last
due to the great strength and
durability of the teak wood as
well as the craftsmanship initially
invested in them,” said Meliá Koh
Samui’s general manager Ernesto
Osuna. “In a fitting tribute to
Thailand’s seagoing past, we
turned to the tried and true
methods of the shipwrights to
provide the sturdy foundation of
our boat suites, that really are
one of a kind.”
The boat suites are part of the
tastefully done nautical theme
evident throughout the 159room
and 41suite luxury beachfront
resort. Located 15 minutes from
Samui International Airport, the
first property in Thailand
launched under Spanish hotel
group Meliá Hotels International
is also home to two restaurants,
an executive lounge, a swimup
bar, twolevel infinity pool with
sunken seating areas, spa, fitness
center, and ballroom. For families,
there's the kid’s club also
housed in a former teak wood
vessel – an outdoor playground
and a mini water park.
The boat suites are among the
resort’s rooms and suites
belonging to ‘The Level’, an
upgraded level of service and
benefits, that provides access to
the light and airy executive
lounge shaped like a boat’s hull.
The Level Lounge also boasts a
vast open terrace with panoramic
views of Choeng Mon Beach.
In the lobby, the aptly named
Boat’s Bar is shaped like a long
boat with a black hull topped with
eggshellcolored marble.
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Sculptures and installations of
boats adorn the lobby, including
vessels that appear to be
“floating” on the surface of the
lobby’s floor.
Other nods to the seafaring
theme include big white ceramic
vases, fashioned to look like they
are festooned in barnacles,
paintings of the ocean, and
miniature wooden boats for sale
at The Gallery. It is a notforprofit
social enterprise designed to help
improve the lives of Thai
communities by selling
accessories and home décor
items made by talented Thai
designers and artists.
“We commissioned artists who
created sculptures, installations,
paintings and more that provide
captivating interpretations of a
way of life that sustained many in
Thailand for centuries, that come
together here at the resort to
help tell our boat story,” said Mr
Osuna. An educational display in
the lobby, comprising miniature
boats in glass displays and a wallmounted
timber map of the Gulf
of Thailand, outlines the history
of the refurbished vessels for
guests who are curious to know
more about this boat story.
About Meliá Hotels & Resorts
Meliá Hotels & Resorts is the
bestknown international brand in
the portfolio of the Meliá Hotels
International company; it has
more than 100 city and resort
hotels in the main leisure and
business destinations of Europe,
Asia, Africa and America. The
brand offers exemplary meetings
and events facilities in all
important business cities as well
as in exotic locations, catering to
the everexpanding conference
and incentive travel market. As
part of its innovation philosophy
and new positioning, Meliá Hotels
& Resorts has reinvented itself to
cater to every aspect of the
guests’ wellbeing.
Unique experiences are created
for guests and are defined by
relaxation, quality time and
personalised services. For a
balanced lifestyle, Meliá Hotels &
Resorts instinctively understands
the guests’ needs and lifestyle
expectations, which is an integral
part of its redefined identity. .
About Meliá Hotels International
Founded in 1956 in Mallorca
(Spain), Meliá Hotels
International operates more than
390 hotels (portfolio and pipeline)
throughout more than 40
countries, under the brands Gran
Meliá Hotels & Resorts, Paradisus
by Meliá, ME by Meliá, Meliá
Hotels & Resorts, INNSiDE by
Meliá, Sol by Meliá and TRYP by
Wyndham. The Company is the
global leader in resort hotels,
while also leveraging its
experience to consolidate the
growing segment of the leisureinspired
urban market. Its
commitment to responsible
tourism has led the Group to
become the most sustainable
hotel company in the world in
2019, according to SAM, the
sustainable investment company.
Meliá Hotels International is also
included in the IBEX 35 Spanish
stock market index and it is the
Spanish hotel leader in Corporate
Reputation (Merco Ranking).
Follow Meliá Hotels International
on Weibo , WeChat official
account, Twitter , Facebook and
official website
About Asset World Corporation
Asset World Corp Public Company
Limited (“AWC”) is Thailand’s
leading integrated lifestyle real
estate group under TCC Group,
with a sustainable diversified
development pipeline for future
growth as well as the potential for
longterm capital appreciation.
AWC’s business operations are
organized into two principal
segments: (i) Hospitality,
comprising hotels managed and
operated by the world’s leading
hotel chains (ii) Retail and
Commercial Building, comprising
Retail and Wholesale group which
includes worldclass tourist
lifestyle destination, community
shopping mall, community market
and wholesale space, with such
wellknown projects as Asiatique
the Riverfront, Gateway at
Bangsue, Pantip Plaza Pratunam
and Tawanna Bangkapi; and
Office Building group with
prominent projects located in
highly soughtafter, central
business district in Bangkok like
Empire Tower, Athenee Tower,
etc. Recently on October 10,
2019, Asset World Corporation
succeeded in listing the company
on the Stock Exchange of Thailand
(SET) in the real estate and
construction industry under the
property development category.
AWC’s market capitalization was
highest in the history of the SET
(According to Bloomberg
Database).
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MELIA KOH SAMUI
BREAKFAST
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Hotels to
Look Out for
in 2020
Banyan Tree Krabi
Singapore-based Banyan Tree
Holdings Ltd, one of Asia’s
foremost luxury hotel groups, has
announced plans to open a new
luxury hotel near the Thai town of
Krabi later this year. Currently
under development in a serene
location on Tubkaek Beach, a
scenic 35-minute drive from Krabi
Airport, Banyan Tree Krabi fronts
powdery white sands and the
shallow-shelved coast of the
Andaman Sea. The new resort,
which is slated for a Grand
Opening on October 1st, will offer
72 pool suites and villas, among
them seven 2-bedroom options
and one three-bedroom villa.
Facilities include all-day dining, a
ballroom, a wedding chapel, a
beach club, a kids’ club, a fitness
center, and - In keeping with
Banyan Tree’s wellness branding -
a rainforest-themed spa. Banyan
Tree Krabi is chiseled into a
hillside where it commands a
direct view of a dozen spectacular
karst limestone towers protruding
from the sapphire sea.
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The Chedi Kudavillingili
Located on a 1-kilometre coral island called Kudavillingili,
the 99-villa plans to open later this year with 36 overwater
villas, a 150-metre-long central pool and desirable
proximity to the Malé International Airport, a 25-minute
speedboat ride away. While the overwater villas fishtail off
one end of the island, a bridge on the opposite end leads
to the spa on a kidney-shaped islet where 8 - 10 treatment
rooms each occupy a waterborne perch of their own. In
between are a variety of health and wellness venues
including a long pool segmented for privacy, a basketball
court, a football pitch, courts for tennis, badminton and
volleyball, a yoga pavilion, secret garden and water sports
centre. There will be a library and cigar lounge for the
more passively inclined; a health club and gymnasium for
the fitness-minded; and a potpourri of dining options, from
a beach club and bar, an all-day dining restaurant and the
Hawker Restaurant with four live cooking stations plating
up Indian, Chinese, Thai and international dishes.
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Zentis Osaka
With a pedigree that flows from the acclaimed Palace
Hotel Tokyo and designs on rewriting the playbook for
‘lifestyle’ brands, the management arm of Palace Hotel
Co. Ltd. has announced a Q3 2020 opening of Zentis
Osaka, the first property of its new hospitality brand. Top
UK designer, Tara Bernerd, has been tapped for the
property’s modern interiors, while Café Co. – the
esteemed operator behind the one Michelin-starred
CRAFTALE in Tokyo – will develop and operate the
hotel’s restaurant, bar and lounge. An entirely new build,
the 16-storey property will feature 212 guestrooms with a
contemporary feel that take inspiration from the intuitive
functionality of bento boxes. The culinary direction of UP
STAIRZ, the hotel’s dining venue, will be guided by the
acclaimed head chef’s wealth of experience in France
and Japan. The hotel will also feature a 24-hour fitness
center. Zentis Osaka is situated where the picturesque,
riverside area of Dojimahama and the high-end business
entertainment district of Kita-shinchi meet.
https://zentishotels.com/en/osaka/
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Alma
Alma
Emblematic of Vietnam's maturation as a destination, the bold and spacious Alma resort commands
30 hectares of oceanfront on the Cam Ranh Peninsula, with 580 oversized suites and pavilions
that afford sweeping vistas of the ocean. The contemporary three-bedroom seaside pavilions
sprawl over 224sqm with a living room, kitchen, four bathrooms and a private pool. Alma features a
broad spectrum of restaurants helmed by top chefs, a food court with an array of local and international
cuisine, as well as a classical bar, pool bar and beach bar. Set to open during Q2 2020,
the resort's other highlights include 12 swimming pools cascading down to the beach, a waterpark,
13-treatment room spa, 70-seat cinema, convention centre, amphitheater, art gallery, science museum,
gymnasium and yoga room, 18-hole mini golf course, a youth centre with virtual reality
games, a kid's club, watersports centre and even an 'Alma Mart' mini supermarket
Xilica Manages Hospitality Audio Over
the IP Network at Carte Hotel
J&E Pro Audio seamlessly integrates modular,
Dante-enabled Xilica Solaro FR1 DSP
within San Diego boutique hotel’s IT infrastructure
Toronto, July 9, 2020 — Xilica®, a global
leader in digital signal processing technology
for AV and installed sound, announces
a new hospitality industry win with Carte
Hotel, a boutique hotel nestled in the Little
Italy section of San Diego. The project represents
Xilica’s strong value proposition and
aggressive strategy toward integrating DSP
systems within a business’ IT infrastructure.
J&E Pro Audio specified Xilica with the systems
design, which called for a complete AV
over IP infrastructure as part of the groundup
construction. While connected to the
central IT infrastructure, J&E Pro Audio configured
a dedicated LAN with managed network
switches to separate all audio and
video signals from standard IT traffic. The
company selected the Xilica Solaro FR1
DSP to optimize quality and multi-channel
performance over the network, while citing
its modularity and seamless integration with
Dante audio networking as other deciding
factors.
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“We ran our network on the hotel fiber infrastructure,
with dedicated switches that
run parallel to the hotel network,” said Jaire
Lopez, President, J&E Pro Audio. “We programmed
the Xilica Solaro FR1 to process,
manage and transport audio across multiple
public spaces, including a 16th floor rooftop
bar, fourth-floor meeting rooms, a secondfloor
fitness center, and a ground-floor restaurant
and lobby to support background
music.”
As Lopez explains, the Xilica Solaro FR1
expertly manages a mix of analog and digital
signals that are ingested and routed across
many spaces. This includes live music
from the rooftop DJ booth, which injects analog
signals into the Solaro FR1 over
Dante. In all, the redundant Xilica Solaro
FR1 configuration manages 64 audio inputs
and outputs, and optimizes audio quality before
feeding Powersoft amplifiers via Dante.
Xilica’s built-in control software also allows
hotel staff to manage audio and video signal
flows using an iPad, which eliminates the
need for a dedicated, expensive AV control
system.
We can simply remove the rear cover and
insert the cards without removing the unit
from the rack. It’s very simple and modular.”
About Xilica
Xilica® is an award-winning manufacturer of
innovative, next-generation digital signal
processing solutions for AV control and
command applications including conference,
corporate, hospitality and leisure, retail
and transportation. From its
headquarters in Toronto, Canada, Xilica
sells and supports products worldwide in
over 75 countries, gaining rapid acknowledgement
for its all-modular, ultra-small-format
and high-performance product ranges
that solve critical business challenges.
www.xilica.com
Lopez adds that the sleek 1RU design of
the Xilica Solaro FR1 takes up minimal rack
space while not limiting the end user to a
dedicated configuration. Should the Carte
Hotel need to scale in the future, the Solaro
FR1’s modular design will allow J&E Pro
Audio to add new cards and expansion slots
to accommodate new services and higher
capacity. In fact, Lopez has already made
adjustments from the original DSP design.
“Near the end of the project the customer
requested a wireless microphone system for
the hotel’s meeting space,” said Lopez. “We
simply added a few microphone input cards,
and the application was immediately ready
to go. The new design of Solaro FR1 frame
makes it even easier to make changes, because
there is no need to take the unit
apart.
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Hospitality sector in Asia to
recalibrate for recovery phase
The second edition of Food & Hotel Digital Week
returns 13 – 17 July 2020 and will explore the
challenges, new norms, technologies and practices
for the hospitality industry postpandemic
Themed “Hospitality’s New Normal – Restoring
HoReCa in Asia”, the threeday industry webinar
series running from 1517 July will feature more
than 45 industry thought leaders from around the
world
Key webinar highlights include an ASEAN Hotel
Association roundtable session with speakers from
hotel associations in Cambodia, Indonesia, Malaysia,
Philippines, Singapore & Thailand; and a discussion
from the various coffee associations around the
region on the trends and challenges facing the
coffee markets in Asia
Colocated with Food & Hotel Digital Week, the
inaugural FHA Congress will be a twoday virtual
conference (1314 July) and will address the
emerging and likely permanent shifts in hospitality
and food industries.
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Why investing in
a hotel’s online
reputation
matters —now
more than ever
These channels are where the reputation of a property
can either be enhanced or damaged, and given
that online website traffic and social media usage
has reached recordhigh levels 11
as a result of COVID19 stayathome directives – all
hoteliers need to be listening and taking action.
Author: Mike Chuma, Vice President of Global
Marketing, Engagement and Enablement, at
IDeaS
The Indonesian hotel industry has never faced more
challenging operating conditions. With travel bans in
place worldwide and a general directive to limit activities
out of the home, hotel occupancy and revenues
have declined significantly.
While many Indonesian hotels are experiencing tangible
challenges related to the COVID19 crisis, it is
essential that planning is also undertaken over this
period for when the market begins to recover.
Hoteliers should be asking themselves how they can
leverage technology and position their property as a
desirable accommodation provider to the first wave
of postCOVID19 travellers as the market begins to
stabilise.
Importantly, what is being said about a hotel on social
media and a property’s online peerreview score
has never been more influential.
Why does what is said online matter?
Hoteliers have so many competing priorities to work
through, so why is giving attention to a property’s
online reputation important? Because beyond any
online ‘feelgood’ factors, recent research conducted
by TrustYou showed there are real financial
risks for hotels rated poorly online:
“In order to drive up your rate, which is a key goal of
ratesetting, you have to create demand for your
product. In our research, 88% of travellers would
automatically sort out hotels with review scores
under three stars, and 33% would sort out hotels
under four stars. This means, regardless of the price,
onethird of all travellers would only see hotels with
higher reputation scores,” said Valerie Castillo, VP of
marketing at TrustYou.
If a hotel has a poor reputation and is rated
negatively online, a property risks limiting the
number of guests it can attract and revenue it can
generate. Given the huge volume of guests who
book via Online Travel Agencies, and those who do
online research before making decisions, to not be
featured as at least a threestar hotel means potential
guests won’t even see your hotel as an option to
consider.
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Review and act
Hoteliers often find their staff fully occupied with
daytoday operations. Now, at a time when activity
may be lower across many properties, this may be a
good opportunity for hoteliers to review and monitor
what has been said about their hotel online over
recent months and act where appropriate. For
example, if common feedback on social media has
been that the checkin process at a property has
been arduous and unnecessarily timeconsuming,
the operations team should review their practices
now, retrain staff and create a better guest experience.
In the same way, if a hotel is rated highly, and
most comments relate to tastefully decorated rooms
– or in the case of operating through COVID19,
highly visible cleansing protocols and effective social
distancing measures; the marketing department will
have the opportunity to build on these positive reviews
as the market recovers.
Just as negative online sentiments can have an unfavourable
impact on a hotel’s ability to attract guests
and grow revenue, positive online commentary and
review scores can directly support a hotel’s bottom
line. In fact, it has been reported that for every point
increase in a hotel’s online reputation score, bookings
increase over 14% and average daily rate goes
up over 11%. 22
Carefully implement cancellation policies
In a time where not only is the hotel sector facing
significant disruption, but also its customers – how
brands engage with guests and the policies they enforce
can have lasting reputational impacts. Given
the travel restrictions put in place, many guests may
be unable to physically reach a property they have
booked with, or not want to travel due to health
concerns.
Different hotels are approaching the issue of COVID
19 cancellations in a different manner, illustrating
that there is no one, ‘right way’ for how best to address
the issue. Even within the same hotel groups,
different policies exist to best match the conditions
in different geographies. For example, a hotel group
in Europe have stated: “For a stay between March
1st, 2020 and prior to September 15th, 2020, guests
may cancel their reservations and receive a credit
voucher for the full value of their reservation for use
within 18 months.”
Where for the same hotel group, the policy differs
slightly in the AsiaPacific region, stating: “Guests
scheduled to arrive prior to April 30, 2020 may cancel
(or modify) their reservation by contacting the
hotel directly.” 33
While losing shortterm revenue is generally not advised
and standard cancellation policies should normally
be enforced to support a hotel’s financial
position, these exceptional circumstances are also a
critical time to drive brand loyalty by treating your
guest with ease and flexibility in your cancellation
process. Any property not offering cancellation flexibility
to guests – whether they booked directly, or
through an OTA and even those with nonflexible
bookings, can expect a spike in negative online
sentiment that can impact on future guest recruitment
activities.
Compete on reputation, not price alone
Today, hoteliers need to consider how reputation
and consumer sentiment can support smarter revenue
management decisions. With the abundance
of online commentary being generated on social
media channels and rating sites, usergenerated
content can act as a signalling mechanism for hoteliers
that communicates the true value of a product
or service from a customer’s perspective. Technologies
exist today that integrate online reputation
into pricing analytics, empowering revenue managers
to keep up with their guest perceptions and
turn them into dynamic revenueoptimising inputs.
When seeking to convert potential guests into paying
customers as the market recovers from COVID
19, simply competing with rival properties on price
alone is the wrong strategy. It is critical that revenue
mangers integrate the impact of guest ratings and
reviews into their offerings to reflect the additional
value the hotel’s services and attributes drive
beyond just price. Hotels must ensure positive guest
experiences are amplified and negative feedback is
actioned so that all revenue opportunities can be
maximised.
For more information on how to leverage your
hotel’s online reputation to improve your pricing performance,
please visit: www.ideas.com
https://about.fb.com/news/2020/03/keeping-our-apps-stable-during-covid-19/
https://www.thecaterer.com/news/hotel/nhmc-2017-winning-the-online-marketing-battle
https://all.accor.com/event/information.en.shtml
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CAMP SARIKA BY
AMANGIRI
LAUNCHES 1 JULY
AN ENCLAVE OF SECLUSION AT
ONE WITH WILDERNESS
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1st July 2020 Surrounded by 600 hectares of raw
wilderness in the heart of the Utah desert, Camp
Sarika by Amangiri launches on 1st July 2020, heralding
a milestone moment during Amangiri’s tenyear
anniversary. Consisting of just ten tented
pavilions, the camp is a serene and timeless retreat
where cloud shadows dance over vermillion rock
formations, boundless skies expand horizons and
time stands still. Within this remote sanctuary,
utterly attuned to nature, guests can experience solitude,
privacy, escapism and adventure.
Concept
The new luxury encampment claims 55 pristine hectares
a 30minute hike (or fiveminute drive) from its
iconic sister resort; Amangiri. While camp guests
enjoy full access to the resort’s facilities whenever
they wish, everything they need is conveniently located
at Camp Sarika.
Overlooking striking flattopped mesas, the camp
comprises ten tented pavilions each with its own
spacious outdoor deck and private plunge pool.
These are intuitively placed to provide the utmost
seclusion and unimpeded views, while still allowing
easy access to the camp’s main pavilion with its two
spa suites, restaurant, sun deck, swimming pool
and jacuzzi.
Deriving its name from the Sanskrit word for “open
space” and “sky”, the camp enables a backtonature
wilderness experience in consummate comfort, revealing
Utah’s otherworldly landscapes and intriguing
aspects of Native American culture at every turn.
The abundance of space surrounding the camp is reflected
in its design, making the camp the ideal destination
for groups or families looking for an
exclusive insight into the destination or a special
place for an important celebration in undisturbed
privacy.
Design
Offering a connection with nature that leaves citylife
a distant memory, Camp Sarika’s design has been
developed in timelesstune with its inspiring environment.
It forms an architectural statement and
the first yearround camp of its kind in North America.
Camp Sarika’s ten tented pavilions have been
designed by San Francisco and Johannesburgbased
international design and development services firm,
Luxury Frontiers.
Balancing form and function, they bow towards the
sandstone formations and are covered in soft canvas
– woven from recycled plastic bottles and each one
able to handle up to 12 tons of snow.
The interior décor of each tented pavilion includes
custom designed walnut and leather furniture and
etched timber headboards that echo the camp’s
carved surroundings and are suspended from soft
leather straps. Meanwhile outside – accessed via
sliding doors – the architectural design continues to
captivate; individual plunge pools, firepits with fireside
furniture and telescopes further encourage an
immersion in nature and the outdoors.
Camp Sarika’s central pavilion was designed by New
Yorkbased Selldorf Architects, and the building
seamlessly anchors to the environment. Paying
homage to its neighbouring sanctuary, Amangiri, the
main building is designed with minimalism in mind,
where simple concrete blocks blend effortlessly into
the rock. Upon entering, a breathtaking art installation,
by internationally acclaimed artist Maya Lin titled
Wahweap, welcomes guests.
Inspired by tracing the shape of water as it travels
from nearby LakePowell to Lake Mead the piece is
created in glass and marble, while open fireplaces
and earthy materials further connect the building to
its natural surroundings. Leading through to an expansive
outdoor terrace, the swimming pool is
flanked by shaded daybeds for escaping the midday
sun and a heated jacuzzi for relaxing at dusk. The
restaurant offers both indoor and outdoor seating,
surrounded by fire pits that add to the atmosphere.
Tented Pavilions
Claiming unobstructed views of the mesas or facing
west to catch the sunset every evening, the camp’s
spacious ten tented pavilions feature either one or
two bedrooms, as well as a living area, dining area,
bar, and private terrace with a fire pit and heated
plunge pool.
The five onebedroom tented pavilions each cover
175 square metres, while the five twobedroom
tented pavilions cover 262 square metres.
The tented pavilions evoke the clean lines of the
suites at Amangiri, where natural materials reflect
the lighttransforming, undulating surface of the desert
outside.
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Set in unparalleled proximity to nature, the interiors
include soft decorative canvas ceilings, and wooden
fittings, as opposed to Amangiri’s blackened steel
and stone furnishings.
Dining
With Chef Anthony Marazita at the helm, the camp’s
restaurant is open throughout the day, serving innovative,
responsibly sourced dishes with a focus on
Southwestern Native American cuisine. The restaurant’s
menu changes daily, incorporating the freshest
local produce while also catering for vegetarians
and vegans. Inroom dining, and outdoor locations
are used for memorable private dining experiences.
Situated in the main pavilion, with both indoor and
outdoor seating and breathtaking views, the restaurant
serves an a la carte breakfast ranging from kettle
oats and house granola to Mequite eggs benedict
and smoked Utah ruby trout toast.
Culinary highlights for lunch and dinner include wild
game chili, grilled Scottish salmon, duck confit and a
black bean burger, while after dinner heralds the arrival
of craft cocktails and the nightly chef’s appetizer.
Afternoon tea is served daily.
Spa and Wellness
Camp Sarika allows guests to reap the benefits of
connecting with nature – increased mindfulness, reduced
stress levels and a clearer headspace – with
every convenience and luxury at hand. Claiming
tranquil desert views, the two spa suites offer an extensive
menu of spa therapies inspired by traditional
Navajo wellness practices, as well as Aman’s Signature
treatments based on the brand’s Grounding,
Purifying and Nourishing skincare pathways.
Camp Sarika offers a special twohour spa journey
known as Desert Calm, designed to hydrate and
soothe body, mind and spirit. Following a gentle fullbody
exfoliation, a body wrap of Red Sedona Clay infused
with natural botanicals draws out toxins and
provides nourishment to the skin. Warm sesame oil
infused with lavender is massaged into the scalp,
then after a hot steam shower, hydrating lotion is
massaged into the body.
Yoga and guided meditation are offered al fresco in
multiple settings, allowing guests to reground themselves
within the astounding natural beauty of the
Utah desert. Tailormade experiences include greeting
the sunrise atop Tower Butte, 5,000 feet above
sea level.
This journey begins with a scenic helicopter flight
over Lake Powell and Glen Canyon, before an hour’s
yoga and meditation session atop the butte. Camp
Sarika guests also have full access to Amangiri’s
Aman Spa, a 2,322squaremetre destination unto itself.
Experiences
Surrounded by numerous national monuments, the
Navajo Nation Reservation, and five national parks
including Zion, Grand Canyon and Bryce, Camp
Sarika is exceptionally well placed for exploring the
natural and cultural attractions of the region. Serving
as an idyllic escape and a springboard for exploration
of the area, the camp offers desert and
mountain hiking with its own private trail system
covering over ten miles of routes directly from its
doorstep. The camp offers morning and afternoon
wellness experiences indoors and out, canyoneering,
its own Via Ferrata route and horseback riding,
as well as many other adventure activities.
Adventure activities include hiking to Horseshoe
Bend, Paria Overlook or Resurrection Canyon, touring
Monument Valley, exploring the wellpreserved
cliff dwellings of the Navajo National Monument
and kayaking, fishing, paddleboarding or boating on
Lake Powell. The Colorado Plateau is also home to
some of the world’s best biking trails. Guests have
access to ebikes, and can choose from 3hour, halfor
fullday guided tours.
Camp Sarika arranges private tours by plane, helicopter
or hot air balloon to reveal the magnificence
and true scale of the region from the air. Or guests
can get up close and personal with the region’s history
exploring the slot canyons or studying the
6,000yearold petroglyphs in Broken Arrow Cave.
The camp also enables a deeper immersion in
Native American culture, with storytelling and stargazing
around the fire every evening.
Nearby Amangiri
A scenic fiveminute drive from Camp Sarika, Amangiri
is tucked into a protected valley with sweeping
views towards Grand StaircaseEscalante National
Monument. Built around a magnificent swimming
pool that embraces a dramatic stone escarpment,
the resort’s Main Pavilion houses the Dining Room,
the Living Room, a library, gallery, private dining
room and cellar.
Beyond lies the Desert Lounge, an openair living
room ideal for sundowners or stargazing.
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Two accommodation wings lead from the
pavilion into the desert, housing 34 suites
in total – many with private swimming
pools and roof terraces.
Since its launch in 2009, Amangiri has won
multiple awards for its remarkable design,
intuitive service and luxurious proximity to
nature. Camp Sarika adds a new dimension
to this extraordinary allseason destination,
providing another setting in which
to embrace the pristine and astonishing
beauty of the American Southwest.
Getting There
A 30minute drive from the nearest town
of Page and its international airport, Camp
Sarika encourages a private and peaceful
connection to its dramatic surroundings
while remaining surprisingly accessible.
The camp’s remote location imbues a
sense of community and exclusivity to
those in residence, a nod to Aman’s trademark
appreciation of a destination.
Website: www.aman.com/campsarika
Aman was founded in 1988 with the vision
of building a collection of intimate retreats
with the unassuming, warm hospitality of
a gracious private home. The first, Amanpuri
(place of peace) in Phuket, Thailand,
introduced the concept and, since then,
Aman has grown to encompass 32 exquisitely
serene hotels and resorts in 20 destinations
across the world, with a further
nine under construction. The next Aman to
open will be Aman New York (2020).
The introduction of Aman Skincare in 2018
continued the holistic journey beyond the
perimeters of Aman’s havens. Offering a
soothing journey to a place of beautifully
scented repose and respite, Aman Skincare
represents the spirit of Aman in a bottle.
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In 2020, Aman welcomed a new hotel brand, Janu meaning ‘soul’ in Sanskrit.
Janu offers a unique take on hospitality where genuine human interaction, playful
expression and social wellness are at the core of the experience. Janu aims to
bring balance to the head and heart and rekindle the soul. Janu launches with
three forthcoming hotels which are already under construction: Montenegro
(2022), Al Ula in Saudi Arabia (2022) and Tokyo (2022), as well as a robust pipeline
of future hotels. Janu Montenegro will be the first hotel to incorporate the
brands serviced residence concept, enabling guests to wholly embrace the Janu
lifestyle.
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Nut Walker launches 7.7 Surprise
Sales offering 20% discount for nut
lovers
Bangkok – Nut Walker, premium nut snacks brand
under Heritage Group, launches special
promotions under the special campaign “7.7
Surprise Sales”. The campaign offers 20% discount
on all premium nuts such as Nut walker Mixed Nuts
Natural Toasted & Salted, Cashew Nuts Roasted
Salted, Nut Walker Deluxe Roasted & Salted,
Macadamias Dry Roasted Salted, and others. The
discount is valid on 7 July only at LINE Official:
@heritagethailand. For more information, please
contact 0281309545 or follow the activities and
news at www.heritagethailand.com,
www.facebook.com/NutwalkerTh, and IG:
nutwalkerthailand
For media enquiries, please
kindly contact Conjunction
Public Relations:
Nunthanut Lertpiyawat (Nat),
Tel 089 - 193 - 9395, email:
nunthanut.conj@gmail.com
Thaniya Tangtraporn (Kitty),
Tel 082 – 429 – 1422, email:
thaniya.tang@gmail.com
Kanthika Chamapisit (Ice),
Tel 091-796-9555, email:
kanthika.ch@gmail.com
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IDeaS RevPlan
Revolutionary total revenue forecasting
and budgeting tool for data-driven hotels
The Challenge
Most hotels spend hours each week manually
consolidating data across numerous systems to plan
their business only to find limited views of separate
business units, labor-intensive spreadsheets, and an
incomplete view from the top.
A Revolutionary Approach
Forecast your entire business in minutes. IDeaS
RevPlan provides the smartest way to prepare
budgets and profitably plan your guest room,
food & beverage and other revenue streams.
How It Works
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Submit to finance with the click of a button
Automatically import daily business data
Roll up reporting across the entire organization
RevPlan
Compare multiple forecasts via strategic “what-if” planning
PMS
Sales &
Catering
Key Benefits
Scientifically forecast all revenue streams
Boost operational efficiencies with automated data collection and intelligence
RevPlan
Increase profitability of rooms, food & beverage, and other revenue streams
with more precise planning
RMS
Consolidate hotel data at the enterprise level to easily drive more strategic
decision-making
Finance
Break free from the constraints of silos and one-dimensional room revenue. Gain a competitive edge with the total
revenue forecasting possibilities of IDeaS RevPlan. Contact an IDeaS solution expert today for details.
info@ideas.com www.ideas.com
ideas.com
info@ideas.com
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MARRIOTT INTERNATIONAL
VIRTUAL MEETINGS
Marriott International launches new virtual meetings package
across its portfolio of hotels and resorts in Indonesia
Jakarta, June, 2020 – As travel restrictions and social
distancing manifests itself globally, thus changing
the landscape of gathering and meetings, Marriott
International in Indonesia has launched a new
Virtual Meetings by Marriott Bonvoy Events
package across its portfolio of hotels and resorts
across the country.
“As the world transitions into the “new normal”,
adopting technologydriven solutions, including
virtual meetings play an integral part in providing
our guests and businesses with a seamless
experience to communicate and stay connected”,
said Marriott International Market Vice President
for Indonesia; Ramesh Jackson
The launch of the Virtual Meetings by Marriott
Bonvoy Events, allows businesses to stay
connected
and conduct crossregion team meetings at Marriott
International hotels and resorts in different cities
across Indonesia. To reduce time spent organizing
meetings at different locations, with different hotel
teams and various invoices, this new package
combines the meeting package and AV into one
convenient billable package. This initiative aims to
provide guests with seamless meeting experiences,
across multiple locations, by only having one point
of contact, one agreement and one final hotel
invoice. With a vast portfolio of hotels and brands
across Indonesia participating, including St. Regis,
Westin, Le Méridien, Courtyard and Four Points by
Sheraton to name a few, tailor made half day or full
day meeting packages starting from IDR350,000
with coffee breaks and inspiring lunch menus, have
also been created to supplement and inspire
effective meetings.
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Meeting planners can choose from a wide selection
of innovative meeting spaces and set ups to suit
their meeting needs. From more private online
discussions to a larger meeting audience, our hotels
offer flexibility and ease, to search for your perfect
meeting venue.
Enhanced Measures for Meetings and Events
Participants can also look forward to a series of
enhanced measures for meetings and events,
designed to provide additional assurance while
maintaining a highquality meeting experience for
meeting organizer and attendees that they have
been traditionally used to at Marriott’s portfolio of
hotels and resorts. Through flexible rearrangement
of meeting furniture, our hotels can accommodate
different seating capacities. Chairs are kept at a safe
distance to ensure that social distancing
requirements are met. Additionally, we recommend
the usage of outdoor spaces for more ventilation.
Our teams are ready to consult with each meeting
planner to review and align on expected social
distancing practices.
Our associates are required to have personal
protective equipment including masks, and all
associates will undergo mandatory temperature
check especially when on duty. Where available, our
hotels will recommend live/Virtual Hybrid Meetings
through livesteaming capabilities to minimize social
contact.
What more, guests can earn loyalty points for
eligible meetings and events when booking a
meeting or event at any of our hotels and resorts
within the brands participating in Marriott Bonvoy
Events*.
Contact our trusted hotel and resort teams and plan
your virtual meeting today.
Ensure you stay connected and explore more at:
http://hoteldeals.marriott.com/virtualmeetingsbymarriottbonvoyeventsindonesia
About Marriott International, Inc.
Marriott International, Inc. (NASDAQ: MAR) is based
in Bethesda, Maryland, USA, and encompasses a
portfolio of more than 7,200 properties under 30
leading brands spanning 134 countries and
territories.
Marriott operates and franchises hotels and licenses
vacation ownership resorts all around the world.
The company now offers one travel program,
Marriott Bonvoy, replacing Marriott Rewards®,
The RitzCarlton Rewards®, and Starwood Preferred
Guest®(SPG). For more information, please visit our
website at , and for the latest company news, visit .
In addition, connect with us on Facebook and
@MarriottIntl on Twitter and Instagram.
About Marriott Bonvoy
Marriott Bonvoy is the company’s new travel
program built on the belief that travel enriches its
members and the world around them. Launching in
February 2019, Marriott Bonvoy replaces Marriott
Rewards, The RitzCarlton Rewards and Starwood
Preferred Guest (SPG).
Comprised of a portfolio of extraordinary brands
where you can earn and redeem, as well as offering
approximately 120,000 destination tours and
adventures on Marriott Bonvoy Moments, the travel
program enables members to explore the world in
pursuit of their passions. Under Marriott Bonvoy’s
five Elite tiers, status is more achievable than ever.
With a single currency, earning and redeeming
points is faster and simpler, and members can
accelerate the points they earn with cobranded
credit cards from Chase and American Express.
When members book direct on Marriott.com they
receive all the perks that come with Elite status,
including, free and enhanced WiFi and exclusive
memberonly rates, and on the Marriott app they
enjoy mobile checkin and checkout, Mobile
Requests and, wherever available, Mobile Key. In
addition to featuring a powerful travel program,
Marriott.com also offers 30 extraordinary brands to
book, endless experiences and the best available
rates.
To enroll for free or for more information about
Marriott Bonvoy, visit
MeetMarriottBonvoy.marriott.com
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Back with a Bang: SEEN
Venues in Bangkok and
Samui Relaunch with an
Art Show + Endless
Summer Pool Party
Bangkok + Koh Samui, 1 st July 2020: SEEN Restaurants
in Bangkok and Koh Samui revolutionise lifestyle
entertainment with a celebration of dining, art and
retrochic weekend pool parties. From the buzzing
beachfront of Thailand’s most iconic island, Chaweng
Beach on Koh Samui, to the bright lights of Bangkok’s
skyline, SEEN is renowned for delivering sinfully good
fun in the hottest locations. Both venues are ready to
welcome back guests with an unmissable selection of
reopening parties.
SEEN Bangkok x MAMABLUES Graffiti Art
SEEN Bangkok (), the city’s newest rooftop hot spot
reopens with a vibrant art exhibition in collaboration
with one of Bangkok’s most celebrated graffiti artists
– MAMABLUES. The poolside sky bar atop Avani+
Riverside Bangkok Hotel invites guests to celebrate
the return of Bangkok’s worldfamous nightlife amid
vibrant colours and bold shapes of MAMABLUES’
miniexhibition.
Upon arrival, guests will have their first brush with art:
bold illustrations communicating the new health
guidelines make following the latest safety protocol a
breeze. “Sin and be Safe” – the updated elevator sign
and a play on the bar’s slogan “Sin and be SEEN” – sets
the tone for the night and sees the guests off to the
dizzying heights of level 26.
Offering sweeping views of the Chao Phraya River and
the city’s sparkling skyline, SEEN Restaurant & Bar
Bangkok is known for its sophisticated setting,
signature cocktails and chillout vibes. Injecting a dose
of colour with MAMABLUES’ vibrant art, the venue
introduces patrons to the iconic style of one of
Thailand’s most prolific street artists. From Museum
Siam and Lido Cinema in Bangkok to Seenspace in Hua
Hin and countless entertainment hotspots from
Chiang Mai to Chonburi, his art is synonymous with
modern Thailand.
The new exhibition at SEEN Bangkok celebrates the city’s return
to living life to the fullest postCOVID, with images of butterflies,
flowers and other natural elements as symbols of hope,
encouraging visitors to embrace the changes with confidence.
SEEN Bangkok Restaurant & Bar is now open and is accepting
reservations. For bookings, please call +66 2431 9120 or email
reservation@seenrooftopbangkok.com
SEEN Samui x SIN@SEEN Pool Parties
With a prime location in the very heart of Chaweng Beach’s
party scene, SEEN Beach Club Samui () relaunches with
SIN@SEEN Pool Parties. Taking place every Saturday and
Sunday, the party blends 1950’s retrochic Californian vibes,
stunning sea views, golden sands, great music, incredible food,
tropical cocktails and plenty of Instagramable moments in one
perfect recipe for the ultimate beach club experience. Celebrate
the neverending summer in Samui with top DJs and live
saxophone sessions as balmy afternoons dissolve into starry
nights.
Grab SEEN Samui’s limitedtime Red Hot Deals to get bonus
dining credit:
Spend THB 1,000 and receive a THB 250 bonus | Spend THB
3,000 and receive a THB 900 bonus | Spend THB 5,000 and
receive a THB 2,000 bonus
SEEN Beach Club Samui is now open and is accepting
reservations. For booking, please call +66 7795 6800 or email :
seen.samui@seenbeachclubsamui.com
Originating in Sao Paolo, SEEN is the vision of Olivier da Costa,
one of Portugal’s most successful chefpreneurs and a social
scene doyen. Olivier’s creations draw inspiration from local
flavours and ingredients and blend them with the finest cuisines
from around the world. Both venues have implemented strict
health and safety measures, as well as launching a wellbeing
programme that includes temperature body scans, touchless
menus and hand sanitising stations, among other hygiene
measures to ensure guest and team member wellbeing.
www.seenbeachclubsamui.com
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Six Senses Douro Valley Welcomes Marc Lorés
Panadés as the Resort’s New Executive Chef
LAMEGO, Portugal - Marc Lorés Panadés recently
come on board at Six Senses Douro Valley as the resort’s
executive chef. He joins from his previous fouryear
stint as executive chef and food and beverage
director at the acclaimed Alila Hotel in Bali, renowned
for healthy, plant based forward cuisine and
zero waste.
Marc hails from Lleida in Catalonia where his mother
still lives and works the farm on which he grew up.
After training in some of the best restaurants of
Spain (El Bulli, Mugaritz) his exciting international
career included tenures in Austria, England, Denmark,
Germany and Hong Kong. Along the way,
Marc has developed a distinctive style of cuisine. He
loves growing his own food and sourcing the best
local ingredients to create vibrant nutritious dishes,
using both modern techniques and the best of local
culinary traditions.
A highlight of his career was as head chef of Cal Xirriclo
in Lleida, a modern fine dining restaurant, recognized
by Michelin for producing wonderful dishes
from local organic ingredients. It was here that Marc
appeared on several cooking shows, wrote a food
blog for the local paper, and won several of Spain's
top culinary awards. including Best Dish at the Negrini
Creative Cuisine Madrid in 2012 and 2016. His
thirst for adventure eventually has led him to Hong
Kong and ultimately to Bali.
Commenting on his new role Marc says how thrilled
he is to join Six Senses Douro Valley where the
knowledge and skills acquired over the years will
allow him to flourish. His personal values around
wellness, sustainability and zero waste align perfectly
with those of Six Senses.
Marc is accompanied by his wife Olivia, and in what
little spare time he as, Marc likes to unwind by training
for endurance sporting events, which have included
several Ironman triathlons.
Six Senses Douro Valley is as excited he is to take
on this new challenge, and his reputation as an enthusiastic
leader who is passionate about healthy
vegetarian-focused food and sustainability will stand
him in excellent stead.
About Six Senses Douro Valley Six Senses Douro
Valley’s UNESCO World Heritage setting fronts onto
the River Douro as it winds through the world’s oldest
demarcated wine region. The estate covers 19
acres with 57 guestrooms, suites and villas. Three
restaurants highlight regional produce with a dedicated
wine cellar featuring local vintages. Six
Senses Spa comprises 10 treatment rooms, indoor
and outdoor pools and a gym. It presents specialty
and local therapies and multi-day programs. An outdoor
yoga pavilion is ideal for individuals and groups.
The sun-kissed valley is at the heart of the region
that offers activities and excursions by foot, vehicle
or water.
About Six Senses Hotels Resorts Spas Six
Senses Hotels Resorts Spas manages 18 hotels and
resorts and 29 spas in 21 countries under the brand
names Six Senses, Evason and Six Senses Spas,
and has signed a further 27 properties into the development
pipeline. Six Senses is part of the IHG® (InterContinental
Hotels Group) family. Six Senses
Hotels and Resorts: a leadership commitment to
community, sustainability, emotional hospitality, wellness
and design, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat
or urban hotel, the vision remains the same: to reawaken
people’s senses so they feel the purpose
behind their travels and ultimately reconnect with
themselves, others and the world around them. Six
Senses Spas: a wide range of holistic wellness, rejuvenation
and beauty treatments administered
under the guidance of expert therapists in all resorts
as well as at 14 additional standalone spas. The
high-tech and high-touch approach guides guests on
their personal path to well-being, taking them as
deep as they want to go. Six Senses Residences: indulgent
living as nature intended, providing all the
unique amenities of a resort life community, while retaining
the intimacy and personal touches of a beautifully-appointed
private villa or apartment. Each is an
appreciating long-term investment to be cherished
for generations to come with immediate benefits including
fine dining, pioneering wellness programming
and exclusive status at other resorts worldwide.
Evason: sharing the Six Senses philosophy of uncompromised
social and environmental responsibility.
Its two unique resorts provide a strong value
focus, while offering a vast array of personal guest
experiences that the whole family will love. *as of
March 2020
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The Open Kitchen at Six Senses Douro Valley, Portugal
New Executive Chef Marc Andrés Panadés at
Six Senses Douro Valley, Portugal
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Quest Griffith and Quest Robina Adopt
BeyondTV GuestCast to Provide Guests
With Latest in Content Casting
Functionality
Quest Griffith and Quest Robina cater to guest
desire for seamless and secure access to
personalized content.
MELBOURNE, Australia June 30, 2020 BeyondTV
(BTV), a fullservice provider of guestroom
entertainment services and solutions for the
hospitality industry, has announced the successful
implementation of BeyondTV GuestCast at Quest
Griffith and Quest Robina. Owned and operated
under the Quest Apartment Hotels franchise, one of
the largest and most successful apartment hotel
brands within Australasia, Quest Griffith, located
within the Riverina region, and Quest Robina,
situated on Australia's Gold Coast, represent a
leading standard in providing extended stay
travelers with a true home away from home
experience. With the implementation of BeyondTV
GuestCast through Liveport, official partner of
BeyondTV and provider of the BeyondTV GuestCast
platform in Australia, both properties are now also
able to extend guest senses of feeling at home to
their inroom entertainment options with the ability
to cast virtually any content of preference.
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Quest Griffith
Both Quest Griffith, a 68apartment property, and
Quest Robina, a newly constructed 80apartment
hotel, are designed to provide each guest with every
amenity and comfort that makes for a relaxing stay,
including spacious rooms and kitchenettes.
Yet with guests increasingly demanding the ability to
personalize their hotel experience, particularly when
it comes to inroom entertainment, franchisees Josh
and Fleur Nadzielski recognized the opportunity to
partner with a reputable provider that could
seamlessly cater to such needs. After considering
several alternatives, the two properties selected
BeyondTV and its BeyondTV GuestCast platform due
to the company's specialized expertise in providing
costeffective content casting technology that is
tailored to the unique requirements of the
hospitality industry.
Quest Robina
Sidestepping the need for complex integrations and
compatible with virtually any hotelbased television
and WiFi network, BeyondTV GuestCast is able to
provide each guest with the effortless ability to cast
more than 1,000 mobilebased apps such as Netflix,
Amazon Prime, and Disney+.
BeyondTV GuestCast further allows guests to cast
their own streamed content from a range of
personal devices, including laptops, iOS or Androidbased
tablets and smartphones. Designed to
provide guests with the ultimate in intuitive and
userfriendly experiences, BeyondTV also allows
guests to instantly connect their devices using a QR
code that is readily available within each guestroom
at both Quest Griffith and Quest Robina.
BeyondTV GuestCast provides the flexibility and
convenience that today's guests seek when
accessing personalized content while also protecting
personal data, and we have been pleased to
experience positive feedback from the guest
demographic that expects to have content casting
available as a service."
In addition to providing guests with instant and
effortless access to their own content on guestroom
televisions, BeyondTV GuestCast also comes
equipped with device isolation capabilities that
prevent crossroom communication and the
potential of content being cast to the incorrect
television. In contrast to smart televisions,
BeyondTV GuestCast also does not require guests to
input sensitive streaming service login information
which a guest may forget to erase at the time of
checkout or which otherwise may be at risk of data
theft.
For more information about the full range of
technology solutions available from BeyondTV,
please contact Jeff Rhode at 1800830302 or email
JEFF.RHODE@liveport.com.au.
About BeyondTV
Founded in 2003, BeyondTV is a leading solution
provider for Guestroom Entertainment Systems and
Services all supported with 24/7 monitoring and
support. BTV provides equipment and services to
casinos, hotels, resorts, military and student
housing, timeshares, condos, , and many other
venues. For more information, please visit .
LIveport Australia is a qualified reseller and
integrator for BeyondTV. For more information in
Australia, please visit or or call 1800 830 302.
"At Quest Griffith and Quest Robina we wanted to
provide each guest with the best possible
experience, and by listening to the feedback of our
guests we recognized the importance that they
place on being provided with broader entertainment
options that suit their unique tastes," said Joshua
Nadzielski, Director/Franchisee of Quest Robina and
former Franchisee of Quest Griffith.
"That is why we quickly sought to upgrade the inroom
entertainment offerings at Quest Griffith and
ensure that Quest Robina was equipped with
BeyondTV GuestCast from the first day of opening.
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PREGO BRUNCH INFINITO
REOPENING
The island’s long, lazy and popular
brunch to enjoy with family and
friends has returned.
Nusa Dua, Bali, Indonesia, July 2020… As the
world is slowly shifting into the new normal
phase, The Westin Resort Nusa Dua, Bali is delighted
to announce the reopening of its Brunch
Infinito at Prego. Celebrate a tropical summer
break with an authentic Italian Sunday brunch
starting from 5 July 2020 at 11.30AM.
Brunch Infinito is a perfect day out for the entire
family to enjoy flavorsome food and live entertainments.
Guests can enjoy refreshing time-off
with access to the swimming pools and beach
lounge area at Westin, while the little ones can
take part in safe activities supervised by the
Westin Family team.
At Prego, we’re committed to ensuring the
safety of our guests by implementing New Normal
protocols within our premises. A face mask
is mandatory upon arrival, and guests will be
greeted by Prego associates at the hotel Lobby
with a quick body temperature check before
heading to the restaurant.
We believe maintaining proper hygiene and
minimizing person-to-person contact can lower
the risk of COVID-19 transmission.
Dining tables are spaced two meters apart,
where each of them comes with limited seats for
a small group and is set with disposable placemats.
Introducing a new enlivening dining experience
at Prego, where guests will witness the pleasure
of a specialized Guéridon service as part of the
à la carte menu. Food is handled with great
care according to the Global Food Safety guidance.
To further ensure safety and convenience,
we also provide a digital menu via scannable
QR code and contactless payment alternative.
Priced at only IDR 485K ++ per person, Prego
brings fun and leisurely family-friendly brunch
with a selection of free-flow drinks. Don’t miss
our generous opening offer with 50% discount
for limited seats every week in July, with terms
and condition apply. Marriott Bonvoy members
will also able to enjoy 20% discount and kids
below 6 years will enjoy free brunch.
For more information, please visit the website
www.westinnusaduabali.com or follow the resort’s
social media channels Facebook
www.facebook.com/westinbali or www.facebook.com/pregobali
and
www.instagram.com/westinbali or www.instagram.com/pregobali.
All surfaces at Prego are treated with a thorough
and frequent cleaning, in addition to placing
hand sanitizer dispensers in several areas.
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About The Westin Resort Nusa Dua, Bali
The Westin Resort Nusa Dua, Bali enjoys a
prime beachfront location within an exclusive
enclave on the island’s southern shores. With
433 modern rooms, it is a place where guests
can be at their best and experience total renewal.
Exciting dining venues anticipate global
tastes with delicious cuisines and healthy Eat
Well menu options. There is a choice of swimming
pools, award-winning Heavenly Spa by
Westin for relaxation, WestinWORKOUT® to
stay in shape and little ones get to play at the
Westin Family Kids Club. The adjacent Bali International
Convention Centre provides comprehensive
meeting resources with space for up to
10,000 delegates. The resort caters to the
needs of leisure and business travellers alike
with exceptional services and facilities to match.
Westin Hotels & Resorts
Westin Hotels & Resorts, part of Marriott International,
Inc., has been a leader in wellness and
hospitality for more than a decade,
and lives its philosophy “For a Better You”
through the brand’s Six Pillars of Well-Being:
Feel Well, Work Well, Move Well, Eat Well,
Sleep Well and Play Well. With more than 200
hotels and resorts in over 35 countries and territories,
guests can experience offerings that include
the iconic Heavenly® Bed,
RunWESTIN and Westin Gear Lending with
New Balance®, delicious and nutritious Eat Well
menu and the innovative workspace Tangent.
To learn more, visit www.westin.com. Stay connected
to Westin on Facebook and @westin on
Twitter and Instagram. Westin is proud to participate
in the company’s award-winning loyalty
programs – Marriott Rewards®, The Ritz-Carlton
Rewards®, and Starwood Preferred Guest®
(SPG). The programs, operating under one set
of unparalleled benefits, enable members to
earn points toward free hotel stays, achieve
Elite status faster than ever, and seamlessly
book or redeem points for stays throughout our
loyalty portfolio of 29 brands and more than
6,700 participating hotels in 130 countries & territories.
To enroll for free or for more information
about the programs, visit
members.marriott.com.
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Mobile solutions
for hotel operational
excellence
Trusted by over 5,000 hotels worldwide, FCS is a leading
platform for hotel operations enhancing the guest
experience by empowering staff, automating
processes and providing hotel
management with real-time
information. FCS’ Hospitality
Operations Management
platform can be integrated
with most PMS and third
party solutions.
HOTEL OPERATIONS MANAGEMENT
Guest services
Housekeeping operations
Engineering & preventive maintenance
Glitch management & recovery
Concierge services
Laundry operations
Team communication
Analytics & reporting
OTHER FCS SOLUTIONS
Gateway & call accounting
Voice and digital messaging
For more information, contact us
at fcs.sales@planet1world.com
Kagi Maldives Spa Island, Opening
September 2020, Unveils Details
of ‘Baani Spa’ Wellness Centre
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The 1,500-square-metre Wellness Centre Will Offer
Body Treatments, Reiki, Crystal and Sound-Healing,
Yoga, Holistic Health Coaching, Multi-Day Retreats
and More.
Kagi, Maldives: Overview
The five-star Kagi Maldives Spa Island will launch in the
Maldives’ North Male Atoll in September 2020. The 50-
villa property will provide couples, friends and solo travelers
with a 360° wellness experience, just a 15-minute
seaplane or 60-minute speedboat ride from Velana International
Airport.
Kagi has partnered with esteemed architect Yuji Yamazaki
on the design of the resort. At the heart of the island
will sit Kagi’s 1500-square-meter spa and wellness hub.
Kagi will also house a state-of-the-art gym, two restaurants,
three bars, a dive centre and a house reef.
The resort’s fusion cuisine will take inspiration from the
geographical ‘ring of fire’ that surrounds the Maldives,
from the highly spiced and fragranced cuisine of South
East Asia to the bold, fiery flavors of South America and
Oceania.
The boutique resort has now unveiled details of its spa
and wellness offering, Baani Spa.
Baani Spa
Set within a 1,500-square-metre, purpose-built wellness
centre, Kagi’s Baani Spa will provide a personalized, outcome-focused
wellness experience. Taking guests on a
journey to ‘Release, Restore and Regain’, offerings will
range from reiki, crystal and sound-healing, holistic
health coaching and transformative ‘Wellness Sabbatical’
retreats. Several therapies, including sound-healing and
yoga, will be offered complimentary to all guests as part
of a group class.
Designed by famed resort architect Yuji Yamazaki and
managed by Maldivian spa pioneers Duniye Spa, the
fully-integrated wellness hub will sit at the centre of the
island. Complete with an open-air, teardrop-shaped sky
roof its core, the spa will appear to float atop the island’s
turquoise lagoon waters.
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Baani Spa will comprise of four treatment rooms with outdoor bathing facilities,
a relaxation lounge, beauty salon, fully-equipped yoga and
sound-healing studio, steam rooms, state-of-the-art gym and a spa wellness
boutique. A ‘Spa Corner’ will provide a juice bar with superfoods
and ingredients rich in vitamins, minerals and antioxidants, offering a variety
of drinks that are as delicious as they are energizing and nutritious.
Kagi has partnered with celebrity-favourite skincare brand EpicurenDiscovery®
on an exclusive range of anti-ageing, results-driven products for
Baani Spa, to be used across facial, beauty and massage treatments.
Treatments & Programmes
Alternative therapies including reiki, crystal and sound-healing and integrated
lifestyle and health coaching will complement a comprehensive
range of beauty and massage treatments at Baani Spa. These will include:
• The Baani Sound and Yoga Studio:
Inspired by practices used by ancient civilisations known to improve
sleep, balance the nervous system and reduce anxiety and tension, a
variety of sound therapies will be available at the purpose-built Baani
Sound and Yoga Studio. Guests will experience the power of sound to
slow down, rest and receive healing vibrations while immersing into a
soundscape of Gongs, Crystal Singing Bowls, Tibetan Singing Bowls,
Koshi Chimes, and Ocean Drums. Prices from $109 for an individual 60-
minute ‘Sound Chakra Balancing’ journey. Group classes are complimentary.
• Baani Lifestyle – Integrated Nutrition and Health Coaching: Rather
than creating lists of dietary restrictions, Baani Spa believes in balanced,
holistic living that embraces the pleasures and joys of life. Aware that no
one diet works for everyone, the spa’s wellness team will work with
guests to create a personal health blueprint and develop a lifestyle program
they can use daily once they arrive back home, which is suited to
their individual needs. (60 min / US $ 65).
• Wellness Sabbaticals: For those wishing for a full body-and-mind
overhaul, a selection of multi-day ‘Wellness Sabbatical’ retreats will be
offered from October 2020 onward. The sabbaticals will combine carefully
curated treatments and group and singles nutrition sessions, teaching
guests the importance of integrating mindfulness into everyday life to
achieve true inner balance and calm. The three-day Baani Signature
Wellness sabbatical costs US $ 275 per person and includes two group
yoga sessions, two group sound baths, two stress-reliever massages,
two evening relaxation, wave meditation and mindfulness practice sessions,
two discussion forums with the expert team and a daily detox superfood
smoothie.
For those looking to improve their fitness, a state-of-the-art gym, yoga
and pilates will all be on offer.
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Concept
The spa takes its inspiration from the ocean, with its name, ‘Baani’,
translating to ‘The Ocean Swell’ in the Maldivian Dhivehi language. Just
as the waves slowly lap onto the shore, gently slowing down, guests will
arrive at Baani Spa to slow down, unwind, release the stress of mundane
life and start to restore their inner balance. Through the treatments, programmes
and facilities on offer and like the swell of the ocean gaining
momentum, one regains their energy and vitality.
Whether guests desire a total body overhaul or simply a chance to
switch off and indulge, Kagi will be the Maldives’ ultimate holistic wellness
destination. From the cutting-edge spa and fitness offering – which
will target physical, mental and spiritual well-being – to the whole-foodsfocused
dining offering, wellness will flow through every element of the
resort.
For more information on Kagi Maldives Spa Island, please visit
https://www.kagimaldives.com/
About Kagi Maldives Spa Island:
The five-star Kagi Maldives Spa Island will launch in the Maldives’ North
Male Atoll in September 2020. The boutique 50-villa property will provide
couples, friends and solo travelers with a 360° wellness experience, just
a 15-minute seaplane or 60-minute speedboat ride from Velana International
Airport.
Kagi has partnered with esteemed architect Yuji Yamazaki on the design
of the resort. At the heart of the island will sit Kagi’s 1500-square-meter
spa and wellness hub, complete with an open-air, teardrop-shaped sky
roof its core. Kagi will also house a state-of-the-art gym, two restaurants,
three bars, a dive centre and a house reef.
Guests will be able to choose from three room types, a Beach Pool Villa,
a Lagoon Pool Villa or an Ocean Pool Villa, all of which will be distinguished
by their unique locations and will house a private pool, a sun
deck and an expansive indoor-outdoor bathroom.
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TODAY'S SPECIAL OFFERS
Greater Savings for Dining
from 30% discount at
Holiday Inn & Suites Jakarta
Gajah Mada
JAKARTA – Dining at Holiday Inn & Suites
Jakarta Gajah Mada is now more affordable with
Today’s Special. TODAY’S SPECIAL has been
relaunched and valid at hundreds of
participating IHG hotels.
The program first launched in 2019 and was
extremely popular and successful offering
discounts in food and beverage outlets of the
participating hotel. TODAY’S SPECIAL has
been extended all the way until 30 December
2020.
Holiday Inn & Suites Jakarta Gajah Mada is
offering discounts starting from 30% for all IHG
Rewards Club members for both staying and
non-staying. TODAY’S SPECIAL discounts are
30% for Club and Gold Elite members and 35%
for Platinum Elite, Spire Elite and
InterContinental Ambassador members.
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TODAY’S SPECIAL is valid for all food and
beverage outlets including; Duta Lounge, Duta
Café & Restaurant, Pool Bar and Duta Bakery.
Diners can enjoy this member-exclusive offer by
presenting virtual card on the IHG application.
Dining discounts are not applicable in
conjunction with any other discounts, offers,
promotions, membership program benefits and
voucher usage unless otherwise specified.
Other than Holiday Inn & Suites Jakarta Gajah
Mada, all of IHG Rewards Club members can
enjoy this special offer in participating hotel’s
restaurants in all over Australia, South East
Asia, Korea, India, and Middle East. Dining
discount percentages, terms and conditions
depend on each participating hotel. Diners can
visit www.ihg.com/todaysspecial for more
information.
“Through IHG Today’s Special, we would like
to reward our loyal members furthermore and at
the same time showcase our food and beverage
outlet with its products. We also urge people
who are not IHG Rewards Club member to sign
up on site and enjoy TODAY’S SPECIAL
discount right away after becoming member,”
said Brendon Meppem as a General Manager
Holiday Inn & Suites Jakarta Gajah Mada.
Holiday Inn & Suites Jakarta Gajah Mada has
all the modern comforts guests would expect of
an international hotel offering 442 spacious
room and suites with car parking for up to 932
cars in an enviable location.
The hotel is located at the heart of key business
and leisure district in Gajah Mada and
surrounded by many attractions from historic
sites to shopping districts. Just a short 35-minute
drive from Soekarno Hatta International Airport
or a 20-minute drive from city centre, Holiday
Inn & Suites Jakarta Gajah Mada is adjacent to
Citywalk Gajah Mada where guests have direct
access to a host of shopping, dining and
entertainment options. Designed to meet the
needs of both short stay and extended stay
guests from business travellers to families,
Holiday Inn & Suites Jakarta Gajah Mada offers
variety of room types differentiated into two
categories: Short-stay and long-stay rooms.
Short-stay room offers spacious room starting
from 40 sqm completed with room amenities
such as signature soft and firm pillows,
comfortable bed and large bathroom, 50-inch
television, iPod dock, safety deposit box,
ironing facilities, etc. Meanwhile for long
staying guests, 78 spacious suites from studio, 1
and 2 bedroom suites will make guests feel like
at home. Located on the top 4 floors of the hotel,
offering panoramic views of Jakarta. Long stay
suites range from 50.1 sqm to 91.3 sqm and all
features kitchenettes, dining and living room
area, washer/dryer, convection microwave, full
size refrigerator, 50” flat screen TVs, spacious
desk areas and Nespresso coffee machine.
Whether guests planning a meeting, corporate
launch, trade-show, exhibition, cocktail party or
wedding, hotel offers 21 flexible meeting rooms
and 2733 sqm of meeting space, including 2
grand pillar-less ballrooms and an outdoor
terrace and pool deck.
Holiday Inn & Suites Jakarta Gajah Mada offers
all the features that guests expect including a
fitness centre, Tea Tree Spa, infinity pool and
children's pool. Dining outlets available at the
hotel - Duta Café & Restaurant for Asian and
International culinary exploration, Duta Lounge
for light meals or relaxing evenings, Pool Bar
for refreshing cocktails, and Duta Bakery for the
choice of guests' favourite breads and cakes - all
are designed to offer an energy-filled experience
for guests to enjoy.
Holiday Inn & Suites Jakarta Gajah Mada
Tel: +6221 2977 6800 ext. 1322
Ph: 087883802477
Instagram: @holidayinnsuites.jakarta
@dutacaferesto
#joyoftravel #anihghotel #dutalounge
#holidayinnsuitesjakarta #dutacaferesto
#dutabakery #weddingatjktgm
HOTELIER INDONESIA 46th | VOL 31 | 2020 147
BELMOND ANNOUNCES STRATEGIC REGIONAL APPOINTMENT
IAIN LANGRIDGE
- DIVISIONAL MANAGING DIRECTOR - ASIA PACIFIC -
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Belmond, part of the world's leading luxury
group, LVMH Moët Hennessy Louis Vuitton, announces
the appointment of Iain Langridge as
Divisional Managing Director Asia Pacific, as
the company continues to position the brand for
future growth.
The company is committed to strengthening its
presence in the Asia Pacific region. Langridge,
who has more than 20 years of international
hospitality experience, took up his role on
March 9, 2020, to oversee the operations and
strategic development of the brand in this important
market, based in Belmond’s regional
Headquarters in Bangkok. Langridge joins Belmond
from Louvre Hotels Group (a subsidiary of
Jin Jiang Hotels), where he was the COO &
Head of Development for Asia Pacific.
Dan Ruff, Global Head of Operations, commented:
“We are delighted to welcome Iain as
our new Managing Director for Asia Pacific.
Iain’s extensive experience leading high performing
teams and developing brands in established
and emerging markets will be
instrumental to our future growth plans as we
focus towards Asia.”
Iain Langridge said: “As we begin to see the
green shoots of recovery in the region and
people make plans to travel once again, we will
be positioned to offer experiences for travellers
to rediscover the beautiful world again. We see
an emerging trend for holidays that offer sanctuary
in nature, especially those with private villas
and pools such as on the beautiful island of Koh
Samui at Belmond Napasai, as well as a demand
for entire takeovers for the ultimate celebration,
such as a private charter of the Eastern
& Oriental Express train.”
As well as the luxury sleeper train, Belmond operates
five hotels and a river cruise within Asia.
Iain will manage the regional operations, finance,
sales and marketing, and development
teams across all six countries.
Iain continued: “Whether people are looking for
intimate seclusion or incredible celebrations, we
will be ready to welcome travellers to reconnect
with family and friends.”
Operating in 24 countries, Belmond owns and
manages some of the world’s most iconic hotels
and trains including Eastern & Oriental Express,
which journeys across South East Asia, and
Hotel Cipriani in Venice.
With a strong heritage spanning more than 40
years and 46 properties worldwide, Belmond
has established itself as a leading luxury brand
offering rare and unrivaled travel experiences
and was acquired by the LVMH group in April
2019.
About Belmond Ltd.
Belmond Ltd. part of the world's leading luxury
group LVMH Moët Hennessy Louis Vuitton, has
been a pioneer of luxury travel for more than 40
years, building a passion for authentic escapes
into a portfolio of one-of-a-kind experiences in
some of the world’s most inspiring and enriching
destinations.
Since the acquisition of the iconic Hotel Cipriani
in Venice in 1976, Belmond has continued to
push industry boundaries, taking discerning
global travellers on surprising and unforgettable
journeys spanning land, water, adventure and
relaxation, with international acclaim.
The portfolio of 46 properties extends across 24
countries, encompassing three luxury safari
lodges, two river cruises, seven luxury trains, including
the iconic Venice Simplon-Orient-Express,
and the legendary ‘21’ restaurant in New
York.
From historic city landmarks like Belmond Cadogan
Hotel and Belmond Copacabana Palace
to hidden retreats at Belmond Cap Juluca and
Belmond La Résidence d’Angkor, each incomparable
property has its own timeless story to
tell, yet the hallmarks of the brand thread
through them all: heritage, craftsmanship, and a
reputation for genuine, unscripted service in an
unrivalled location, create exceptional experiences
that stir the soul.
www.belmond.com
HOTELIER INDONESIA 46th | VOL 31 | 2020 149
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Keep on GOING
Everythings
will be just fine
HOTELIER INDONESIA 46th | VOL 31 | 2020 151
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ASIA ACCOLADES
ABOUND FOR
ANANTARA AT THE
TRAVEL + LEISURE
2020 WORLD’S
BEST AWARDS
Anantara Angkor Resort Pool
view Pool And Sunbeds
HOTELIER INDONESIA 46th | VOL 31 | 2020 153
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ASIA ACCOLADES ABOUND FOR
ANANTARA AT THE
TRAVEL + LEISURE 2020
WORLD’S BEST AWARDS
Anantara Chiang Mai Resort and Anantara
Golden Triangle Elephant Camp & Resort have
been awarded the number one and two spots
respectively in the Top 10 Southeast Asia Resort
Hotels category in the 2020 Travel + Leisure
World’s Best Awards.
The World’s Best is a travel awards programme
run by the prestigious Travel + Leisure magazine
in the USA and is based on an annual
reader survey. Readers of the magazine recognised
four Anantara properties across the
highly coveted categories and Anantara Hotels,
Resorts & Spas was ranked the ninth best hotel
brand in the world. In addition for the 2020
awards, readers ranked hotel brands for offering
the best absolute value, where Anantara was
ranked third in the Top 25.
Anantara Chiang Mai Resort also cracked the
twenty-second spot on the Top 100 Hotels in the
World list and fifth spot in the Top 15 Resort Hotels
in Asia category, followed by Anantara
Golden Triangle Elephant Camp & Resort in
twelfth place.
Anantara Chiang Mai Resort
Pool View Building Background
Anantara Angkor Resort in Siem Reap, Cambodia,
joins the company’s two Northern Thailand
resorts in the eighth spot in the Top 10 Southeast
Asia Resort Hotels category, and Anantara
Riverside Bangkok Resort was included in the
list of Top 5 Bangkok City Hotels.
HOTELIER INDONESIA 46th | VOL 31 | 2020 155
Anantara Hotels, Resorts & Spas’
full rankings in the 2020 Travel +
Leisure World’s Best Awards are:
Top 25 Hotel Brands in the World:
#9 Anantara Hotels, Resorts & Spas
Top 25 Hotel Brands that Deliver the
Most Bang for your Buck:
#3 Anantara Hotels, Resorts & Spas
Top 100 Hotels in the World:
#22 Anantara Chiang Mai Resort, Chiang
Mai, Thailand
Top 15 Resort Hotels in Asia:
#5 Anantara Chiang Mai Resort, Chiang
Mai, Thailand
#12 Anantara Golden Triangle Elephant
Camp & Resort, Chiang Saen, Thailand
Top 10 Southeast Asia Resort Hotels:
#1 Anantara Chiang Mai Resort, Chiang
Mai, Thailand
#2 Anantara Golden Triangle Elephant
Camp & Resort, Chiang Saen, Thailand
#8 Anantara Angkor Resort, Siem Reap,
Cambodia
Top 5 Bangkok City Hotels:
#5 Anantara Riverside Bangkok Resort,
Bangkok, Thailand
Anantara is a luxury hospitality brand for modern
travellers, connecting them to genuine places,
people and stories through personal experiences,
and providing heartfelt hospitality in the world’s
most exciting destinations. The collection of distinct,
thoughtfully designed luxury hotels and resorts
provides a window through which to journey
into invigorating new territory, curating personal
travel experiences.
From cosmopolitan cities to desert sands to lush
islands, Anantara connects travellers to the indigenous,
grounds them in authentic luxury, and
hosts them with passionate expertise. The portfolio
currently boasts over 40 stunning hotels and
resorts located in Thailand, the Maldives, Indonesia,
Vietnam, China, Cambodia, Malaysia, Sri
Lanka, Mauritius, Mozambique, Zambia, the UAE,
Qatar, Oman, Tunisia, Portugal and Spain, with a
pipeline of future properties across Asia, the Middle
East, Africa and Europe.
The brand’s premier vacation ownership programme,
Anantara Vacation Club, extends the opportunity to own
a share in the Anantara experience with a portfolio of
eight luxurious Club Resorts as well as travel privileges
at partner resorts and hotels worldwide.
Anantara Golden Triangle Elephant
Camp And Resort Exterior View Pool
For more information on Anantara Hotels, Resorts &
Spas, please visit www.anantara.com.
Follow us on Facebook: www.facebook.com/anantara;
Twitter and Instagram: @anantara_hotels
Four Seasons Hotel One Dalton Street, Boston
Selects ASSA ABLOY to Provide Latest in Security
Technology and Customized Door Lock Design
61story skyscraper property leverages industry
technology and expertise from ASSA ABLOY Global
Solutions and ASSA ABLOY Opening Solutions to
implement customtailored VingCard Essence looks.
Stockholm March 18, 2020 ASSA ABLOY Global
Solutions has announced the implementation of
customdesigned VingCard Essence door locks
alongside VingCard Signature RFID locks at the Four
Seasons Hotel One Dalton Street, Boston. A newly
opened and modern 61story skyscraper that serves
as both a hotel and residential building, Four
Seasons Hotel One Dalton Street, Boston, sought
out the combined expertise of both ASSA ABLOY
Global Solutions and ASSA ABLOY Opening Solutions
Americas to implement a customized stateoftheart
security access system that could also match the
building's exterior design and sleek style.
With both ASSA ABLOY Global Solutions and ASSA
ABLOY Opening Solutions Americas belonging to the
ASSA ABLOY Group, the global leader in access
solutions, property leadership was able to draw
upon a vast array of resources in industry expertise
and innovation to devise a security access solution
that could meet precise needs. Desiring to maintain
its modern appearance and incorporate the
building's triangular exterior design into interior
spaces, the hotel opted to implement VingCard
Essence by ASSA ABLOY Global Solutions due to the
lock's minimalistic style. With all electronic
components incased within the door itself and only
a sleek RFID/BLE reader visible to guests, VingCard
Essence can circumvent the unmistakably
commercial and bulky appearance of traditional
hospitalitybased door locks.
To fulfill the property's goal of implementing a
triangular design within hallway environments, ASSA
ABLOY Opening Solutions Americas leveraged its
SPAR (special application request) program to
develop a customtailored handle that mirrored the
building's exterior appearance. This was
accomplished with ASSA ABLOY design engineers
working with the hotel's architects to render an
initial design on a 3D printer, allowing for any
required changes to be effortlessly made. Once the
appropriate design was successfully identified, the
finalized handle was then fitted to all doorways to
ensure a seamless, uniform look.
In addition to its attractive design, VingCard Essence
comes equipped with the highest standard in
security encryption protocols to protect against the
risk of unauthorized access. A solution engineered
using ASSA ABLOY Global Solutions' futureproof
philosophy, VingCard Essence locks are also Mobile
Access compatible, allowing hotel leadership to later
provide guests with the ability to use personal
devices as a secure guestroom key once brand or
demographic demands change and without the
need to replace existing hardware. Able to
seamlessly integrate with the property's online
system that controls guestroom thermostats,
VingCard Essence further assists with energy
management goals by indicating when a room has
become occupied or vacant and allowing
temperatures to be adjusted accordingly.
Additionally implemented were VingCard Signature
RFID locks for parcel delivery rooms located within
the building's residential areas. This ensures that
authorized delivery personnel can securely drop off
and store resident packages without having to enter
individual apartment units. As companies
recognized for their ability to accommodate specific
customer preferences, ASSA ABLOY Global Solutions
and ASSA ABLOY Opening Solutions Americas are
further credited by the hotel for ensuring a seamless
installation process with minimal interruption to
other operations. This was achieved by preinstalling
all hardware onto doors offsite, saving time and
reducing the potential for inadvertent errors.
About ASSA ABLOY Global Solutions
The ASSA ABLOY Group is the global leader in access
solutions. Every day, we help billions of people
experience a more open world. ASSA ABLOY Global
Solutions is dedicated to reimagining how people
move through their world. Our expertise in
customer journey mapping, innovation and service
design leads to the invention of new security
solutions that create value for our clients and
exceptional experiences for end users. For the
hospitality market, these solutions include
integrated software systems, mobile access and
location solutions designed to help our customers
enhance the hotel guest experience, while
improving operational efficiency. In order to provide
bestinclass customer service, we offer support in
more than 166 countries.
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STAY SAFE
www.hotelier-indonesia.com
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