Examination Instruction Form - Ngee Ann-Adelaide Education Centre
Examination Instruction Form - Ngee Ann-Adelaide Education Centre
Examination Instruction Form - Ngee Ann-Adelaide Education Centre
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
2012<br />
NGEE ANN-ADELAIDE EDUCATION CENTRE<br />
ACADEMIC STAFF HANDBOOK
Table of Contents<br />
1. Welcome 1<br />
2. About <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> [NAA] 2<br />
2.1 NAA Vision, Mission, and Values 2<br />
2.2 NAA Team Structure 2<br />
2.2.1 Singapore Team 3<br />
2.2.2 <strong>Adelaide</strong> Team 4<br />
2.3 The University of <strong>Adelaide</strong> 5<br />
2.3.1 Reporting Structure 7<br />
2.4 About The <strong>Ngee</strong> <strong>Ann</strong> Kongsi 8<br />
2.5.1 NAA Facilities 9<br />
2.5.2 Location of NAA 9<br />
3. Academic Calendar for Programs offered in NAA 10<br />
3.1 2013 Singapore Graduation Ceremony 10<br />
3.2 “Black Out” Dates when Major Singapore Events are Held 10<br />
3.3 Public Holidays in Singapore 11<br />
4. Council for Private <strong>Education</strong> 12<br />
5. Teaching and Program Quality 12<br />
5.1 Teaching Excellence 12<br />
5.2 Program Quality Assurance for <strong>Adelaide</strong> Programs offered in NAA 13<br />
5.3 Induction Program for Casual Academic Staff teaching at NAA 13<br />
6. Program and Course Administration 14<br />
6.1 Recommended Textbooks for Courses 14<br />
6.2 Course Workbook 14<br />
6.3 Articulation Agreements 14<br />
6.4 Specialised Hardware/Software/Equipment 14<br />
6.5 Classroom Setup Arrangement 14<br />
6.6 Lecturer’s Kit 14<br />
6.7 Computer and/or Projector 15<br />
6.8 Student Attendance Records 15<br />
6.9 <strong>Examination</strong> <strong>Instruction</strong>s 15<br />
6.10 Changes to Assessment Deadlines 15<br />
6.11 Feedback to Students on Grades and Queries 16<br />
7. <strong>Adelaide</strong> University Alumni Association Singapore 16<br />
8. Occupational Health, Safety, and Welfare Issues 17<br />
8.1 Fire Threat 17<br />
8.2 Bomb Threat 19<br />
8.3 Communicable Disease Threat 20<br />
8.4 Earth Tremor Threat 20<br />
8.5 Armed Intruder Threat 20<br />
8.6 Designated Assembly Area 20<br />
9. NAA Confidentiality and Security Information Policy 21<br />
9.1 Manner and Purpose of Personal Information Collection 21
10. About Singapore 22<br />
10.1 Currency 22<br />
10.2 Public Transport 23<br />
10.3 Healthcare in Singapore 24<br />
10.4 Tourist Attractions 24<br />
11. Singapore Hotels near NAA 24<br />
11.1 About Clarke Quay 25<br />
11.2 Novotel Hotel 25<br />
11.3 Park Hotel 26<br />
11.4 Other Hotels 26<br />
12. Getting from the Singapore Changi Airport to your Hotel 27<br />
13. Places to Eat and Shop around NAA 27<br />
14. Useful Singapore Telephone Numbers 27<br />
14.1 Embassies and Consulates in Singapore 27<br />
15. Frequently Asked Questions - FAQs 29<br />
Appendix 1 Resources to Support Teaching and Program Quality 30<br />
A1.1 MyUni Support for Staff 30<br />
A1.2 Making Teaching Easier 30<br />
A1.3 Copyright Induction for Staff 30<br />
A1.4 Sessional Teaching Program 30<br />
A1.5 Digital Resources Management <strong>Centre</strong> 31<br />
A1.6 University Assessment Policies 31<br />
A1.7 Assessment and <strong>Examination</strong> Procedures and Guidelines 31<br />
A1.7.1 Grade Descriptors 31<br />
A1.7.2 Coursework Grading Guidelines 33<br />
A1.8 Use of MyUni 34<br />
A1.9 Plagiarism 34<br />
Appendix 2 Relevant University Sites 35<br />
Appendix 3 IT & Audio Visual Facilities Rectification Service Request <strong>Form</strong> 36<br />
Appendix 4 Class Attendance List 37<br />
Appendix 5 <strong>Examination</strong> <strong>Instruction</strong> <strong>Form</strong> 38<br />
Appendix 6 Useful Singapore Telephone Numbers 39
1. Welcome<br />
A big welcome to the <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> – a joint venture between The University of <strong>Adelaide</strong> and <strong>Ngee</strong> <strong>Ann</strong><br />
Kongsi. To help you have an enjoyable time in Singapore and to help you with possible questions that you may have, we have<br />
developed the <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> Information Handbook. The Handbook provides information about the <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong><br />
<strong>Education</strong> <strong>Centre</strong>, its history, what it stands for, what to expect in the teaching and learning environment, what we expect of you,<br />
and what to expect in Singapore generally.<br />
The <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> is one of five Campuses that the University operates from and that comprise the<br />
teaching and learning network of the University (North Terrace, Roseworthy, Waite, Thebarton, and <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong>). Located in<br />
Singapore but with an Asia-Pacific perspective, the Campus provides an important strategic base for the University as the growing<br />
influence of China and other tiger economies pervade world economic development and world affairs.<br />
Although many students attending classes in Singapore are Singapore-based University of <strong>Adelaide</strong> students, the University<br />
encourages its students to develop an international perspective. Thus, Australia-based University of <strong>Adelaide</strong> students may also<br />
enrol in Singapore classes where these students are looking to obtain an Asian cultural experience as well as a quality University<br />
of <strong>Adelaide</strong> educational experience. (Similarly, we encourage our Singapore enrolled students to travel to <strong>Adelaide</strong> to experience<br />
an Australian cultural experience while completing their studies; thus, you may find Singapore-based students in <strong>Adelaide</strong> classes<br />
from time to time.) The ability for University of <strong>Adelaide</strong> students to enrol in courses on the University’s different campuses (subject<br />
to timetabling and meeting Visa requirements) is one of the distinct advantages that the University can offer its students. It is an<br />
integral component of providing a demonstrative Life Impact experience for its students.<br />
As you would expect, our core aim in Singapore – just as with the University’s other Campus environments – is to provide a world<br />
class teaching and learning experience for the University’s students. Thus, <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> has the same<br />
academic standards as are applicable in Australia.<br />
We strive for the delivery of quality programs and appreciate that we must be relentless in innovating and vigilant in overseeing<br />
quality at all levels. We appreciate that being at the lecturing “coal face”, you may be privy to seeing and hearing things that can<br />
help us in the delivery of our courses. If there are issues or matters that you are aware of that can help us improve the quality of our<br />
service, please let us know.<br />
Thank you for being a valued and integral part of the University’s <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> Singapore team. We can only function if there<br />
is cooperation and trust between the team in <strong>Adelaide</strong> and the team in Singapore.<br />
We look forward to working alongside you in growing <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> and establishing our presence as a<br />
pre-eminent Asia-Pacific centre of teaching and research excellence.<br />
Ms Lim Mei Mei<br />
General Manager<br />
Professor Noel J. Lindsay<br />
Academic Director Singapore Operations<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
1
2. About The <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> [NAA]<br />
2<br />
www.NAA.edu.sg<br />
<strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> (NAA) is a joint venture partnership between two of the oldest and most respected institutions<br />
in the Asia Pacific region: the <strong>Ngee</strong> <strong>Ann</strong> Kongsi and the University of <strong>Adelaide</strong>.<br />
The vision of the partners is to provide a high quality educational facility in Singapore combining undergraduate and postgraduate<br />
academic programs with applied executive and professional development courses taught by experienced academics, consultants<br />
and professionals.<br />
Since its inception in 1998, the <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong> has, through its programs, produced some of Singapore’s<br />
leading talents in local businesses, multinational corporations and government agencies. Many more students have benefited from<br />
their investment in these programs and moved on to greater heights in their respective careers.<br />
2.1 NAA Vision, Mission, and Values<br />
Our Vision is to be recognised as an Asia Pacific <strong>Centre</strong> of research and teaching excellence, committed to educating and<br />
developing future leaders.<br />
Our Mission is to educate the leaders of tomorrow through providing a distinctive Asia-Pacific educational and cultural experience.<br />
The Values and Culture that underpin <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> as an institution and the manner in which it goes about its businesses<br />
are reflected in the following:<br />
Excellence: We pursue excellence in research, teaching and learning.<br />
Leadership: We nurture leadership in our staff and our students.<br />
Innovation: We encourage innovation through providing a stimulating place to work and study.<br />
Teamwork: While individuality is expected, we encourage teamwork in our students and staff.<br />
Ethics: We expect the highest ethical students and staff behaviour in research, teaching and learning.<br />
2.2 NAA Team Structure<br />
The NAA personnel structure comprises of two teams: professional and academic staff based in Singapore and those<br />
predominantly based in <strong>Adelaide</strong> and associated with The University of <strong>Adelaide</strong> (both professional and academic staff). Appearing<br />
on the next page are some of the key people who have a role to play in the NAA operation.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
2.2.1 Singapore Team<br />
NGEE ANN-ADELAIDE EDUCATION CENTRE CONTACTS<br />
General Manager<br />
Ms LIM Mei Mei<br />
E: meilim@NAA.edu.sg<br />
Academic Director, Singapore Operations<br />
Professor Noel Lindsay<br />
E: noel.lindsay@adelaide.edu.au<br />
PROGRAM MANAGEMENT<br />
Undergraduate Programs<br />
Program Management Manager<br />
Ms LAW Angelina BCom, BCompSc,<br />
BInnov&Entrep, BNursing<br />
E: angelinalaw@NAA.edu.sg<br />
Program Executive<br />
Mr YEO Ronald BCompSc, BInnov&Entrep<br />
E: ronaldyeo@NAA.edu.sg<br />
Vacant BNursing<br />
Vacant BCom<br />
Postgraduate Programs<br />
Program Executive<br />
Ms PUAI Corrine MBA, MAPM<br />
E: corrinepuai@NAA.edu.sg<br />
Ms YONG Celine MAcc, MAF<br />
E: celineyong@NAA.edu.sg<br />
Vacant MEd<br />
STUDENT LEARNING SERVICES<br />
Manager<br />
Ms LAW Angelina<br />
E: angelinalaw@NAA.edu.sg<br />
Program Administrators<br />
Ms YAP Alicia<br />
E: alicia@NAA.edu.sg<br />
Ms SING Carolyn<br />
E: carolyn@NAA.edu.sg<br />
STUDENT SERVICE CENTRE<br />
Student Service <strong>Centre</strong> Manager<br />
Ms YONG Elena<br />
E: elenayong@NAA.edu.sg<br />
Student Service <strong>Centre</strong> Executive<br />
Mr LEE Hsiang Wei<br />
E: hsiangwei@NAA.edu.sg<br />
Student Service <strong>Centre</strong> Administrator<br />
Ms CHUA Siew Cheun<br />
E: siewcheun@NAA.edu.sg<br />
Ms TAN Bee Hong<br />
E: beehong@NAA.edu.sg<br />
FINANCE & ADMINISTRATION<br />
Accountant<br />
Ms NG Doris<br />
E: dorisng@NAA.edu.sg<br />
MARKETING COMMUNICATIONS<br />
Marketing Communications Executive<br />
Ms LEE Lynnet<br />
E: lynnetlee@NAA.edu.sg<br />
Marketing Graphic Designer<br />
Ms NG Yee Choo<br />
E: yeechoo@NAA.edu.sg<br />
Street address:<br />
<strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> <strong>Education</strong> <strong>Centre</strong><br />
97 Tank Road, Level 3, Teochew Building<br />
Singapore 238066<br />
T: +65 6738 2910 F: +65 6738 3314<br />
www.NAA.edu.sg<br />
OFFICE HOURS<br />
Monday to Friday 9.00 a.m. – 7.00 p.m.<br />
Saturday 9.00 a.m. – 3.00 p.m.<br />
STUDENT SERVICE CENTRE<br />
Monday to Thursday 9.00 a.m. – 7.00 p.m.<br />
Friday 9.00 a.m. – 10.00 p.m.<br />
Saturday 9.00 a.m. – 8.00 p.m.<br />
Sunday 9.00 a.m. – 5.00 p.m.<br />
The Office and Student Service <strong>Centre</strong> do not<br />
operate on Public Holidays<br />
E: studentservice@NAA.edu.sg<br />
WHO TO CONTACT<br />
If teaching faculty have particular issues relating<br />
to teaching resources support, please contact<br />
Student Service <strong>Centre</strong> or Student Learning Services.<br />
Enrolment advice such as choice of courses and<br />
sequence of enrolment is provided by the Program<br />
Management staff.<br />
You may also contact the Academic Director.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
3
2.2.2 <strong>Adelaide</strong> Team<br />
4<br />
UNIVERSITY OF ADELAIDE CONTACTS<br />
BUSINESS SCHOOL<br />
Master of Applied Finance<br />
Master of Business Administration<br />
Graduate Diploma in Business Administration<br />
Graduate Certificate in Business Administration<br />
Bachelor of Commerce<br />
Street address:<br />
The University of <strong>Adelaide</strong> Business School<br />
The University of <strong>Adelaide</strong><br />
12th Floor, 10 Pulteney Street<br />
<strong>Adelaide</strong>, SA Australia 5005<br />
Acting Dean of School<br />
Professor Ralf Zurbruegg<br />
E: ralf.zurbrugg@adelaide.edu.au<br />
T: +61 8 8223 4782<br />
Postgraduate Program Director<br />
Dr Chee Cheong<br />
E: chee.cheong@adelaide.edu.au<br />
T: +61 8 8223 4782<br />
MBA Program Director<br />
Mr Damian Scanlon<br />
E: damian.scanlon@adelaide.edu.au<br />
T: +61 8 8313 4651<br />
Undergraduate Program Director<br />
Dr. Lisa Powell<br />
E: lisa.powell@adelaide.edu.au<br />
T: +61 8 8313 0103<br />
www.business.adelaide.edu.au/<br />
SCHOOL OF COMPUTER SCIENCE<br />
Bachelor of Computer Science<br />
Graduate Diploma in Computer Science<br />
Street Address:<br />
School of Computer Science<br />
The University of <strong>Adelaide</strong><br />
Innova21 Building<br />
<strong>Adelaide</strong>, SA Australia 5005<br />
Head of School<br />
Professor David Suter<br />
E: david.suter@adelaide.edu.au<br />
T: +61 8 8303 4729<br />
Program Coordinator<br />
Dr Facundo Memoli<br />
E: facundo.memoli@adelaide.edu.au<br />
T: +61 8 8313 4486<br />
www.cs.adelaide.edu.au/<br />
SCHOOL OF EDUCATION<br />
Master of <strong>Education</strong><br />
Graduate Diploma in <strong>Education</strong>al Studies<br />
Graduate Certificate in <strong>Education</strong><br />
Street Address:<br />
School of <strong>Education</strong><br />
The University of <strong>Adelaide</strong><br />
9th Floor, 10 Pulteney Street<br />
<strong>Adelaide</strong>, SA Australia 5005<br />
Head of School<br />
Professor Tania Aspland<br />
E: tania.aspland@adelaide.edu.au<br />
T: +61 8 8313 3604<br />
Postgraduate Coordinator<br />
Dr Igusti Darmawan<br />
E: igusti.darmawan@adelaide.edu.au<br />
T: +61 8 8303 3604<br />
www.education.adelaide.edu.au/<br />
ENTREPRENEURSHIP,<br />
COMMERCIALISATION<br />
AND INNOVATION CENTRE (ECIC)<br />
Master of Applied Project Management<br />
Graduate Diploma in<br />
Applied Project Management<br />
Graduate Certificate in<br />
Applied Project Management<br />
Bachelor of Innovation and Entrepreneurship<br />
Street Address:<br />
Entrepreneurship, Commercialisation<br />
and Innovation <strong>Centre</strong><br />
The University of <strong>Adelaide</strong><br />
Level 1, Engineering South<br />
<strong>Adelaide</strong>, SA Australia 5005<br />
Acting Director, ECIC<br />
Dr Allan O’Connor<br />
E: allan.oconnor@adelaide.edu.au<br />
T: +61 8 8313 7422<br />
Project Management Program Director<br />
Professor Vernon Ireland<br />
E: vernon.ireland@adelaide.edu.au<br />
T: +61 2 9209 4113<br />
Undergraduate Program Director<br />
Mr Gary Hancock<br />
E: gary.hancock@adelaide.edu.au<br />
T: +61 8 8303 0125<br />
www.ecic.adelaide.edu.au/<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
SCHOOL OF NURSING<br />
Bachelor of Nursing<br />
Street Address:<br />
Discipline of Nursing<br />
Level 3, Eleanor Harrald Building<br />
Royal <strong>Adelaide</strong> Hospital, North Terrace<br />
<strong>Adelaide</strong>, SA Australia, 5000<br />
Head of School<br />
Professor Alison Kitson<br />
E: alison.kitson@adelaide.edu.au<br />
T: +61 8 8313 3594<br />
Program Director<br />
Ms Tiffany Conroy<br />
E: tiffany.conroy@adelaide.edu.au<br />
T: +618 8303 3595<br />
www.health.adelaide.edu.au/nursing/
2.3 The University of <strong>Adelaide</strong><br />
http://www.adelaide.edu.au/about/<br />
http://www.adelaide.edu.au/learning<br />
http://www.adelaide.edu.au/staff/<br />
The University of <strong>Adelaide</strong> is consistently ranked in the top 1% of universities in the world. It offers a high-quality education<br />
experience that is recognised internationally and that leads to satisfying and rewarding careers. It has produced numerous Nobel<br />
Prize winners and more than 100 Rhodes Scholars. It is a member of the Group of Eight (Go8) that comprises Australia’s top<br />
research-intensive universities.<br />
The University of <strong>Adelaide</strong> Vision, Mission, and Values<br />
The University’s mission, vision, and values are core to its plan and these are reproduced below.<br />
Vision<br />
The University of <strong>Adelaide</strong> will build upon its tradition of innovation through high-impact research and excellent teaching<br />
across a broad range of disciplines and professions. It will be a growing, internationally focused and financially<br />
sustainable institution, enterprising in its approach to new opportunities as they arise, and clear and consistent in its<br />
essential directions. It will provide a vibrant intellectual environment that will be satisfying for staff, rewarding for students,<br />
and engaging of the community, engendering a sense of pride in our contribution to contemporary society.<br />
Mission<br />
To be recognised internationally as a great research university and an Australian leader in research and teaching<br />
excellence, committed to the positive impact we can have on the lives of our students, staff and alumni as well as the<br />
local, national and international communities.<br />
Values<br />
1. We will pursue excellence in all that we do.<br />
2. We will act with fairness, integrity and responsibility.<br />
3. We will respect the rights and responsibilities of freedom of inquiry and expression.<br />
4. We will encourage innovation, creativity and breadth of vision.<br />
5. We will be engaged with the local, national and international communities.<br />
6. We are committed to producing graduates recognised worldwide for their creativity, knowledge and skills, as well as<br />
their culture and tolerance. Our graduates make an impact on the world.<br />
Some key points about its history:<br />
• An economic, social and intellectual leader: The University of <strong>Adelaide</strong>’s importance to South Australia - and beyond<br />
- began in 1874. Founded on the basis of generous donations from Walter Watson Hughes and Thomas Elder, it is<br />
the third-oldest university in Australia and has always been a progressive, outward-looking institution. For well over a<br />
century, its graduates, teachers and researchers have been making outstanding contributions to a number of fields.<br />
These range from science, medicine and engineering, to law, the social sciences and performing arts. It means it has<br />
played a vital role in contributing to the economic, social and intellectual life of the State of South Australia for more than<br />
130 years!<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
5
6<br />
• Ahead of its time: It is a university ahead of its time. It was a pioneer in the teaching of science, being the first in<br />
Australia to develop a science degree, and in music education with the establishment of the first Conservatorium of<br />
Music, Chair of Music, and Doctorate in Music. Similarly, it has been a leader in the area of gender equality and can<br />
claim to be the first university in Australia, and only the second in the world, to grant degrees to women. Its outstanding<br />
women graduates include the University’s first female graduate, Edith Dornwell (BSc, 1885). It also graduated the first<br />
female surgeon, Laura Fowler (MB, 1891), and the first woman elected to a University Council in Australia, Helen Mayo<br />
(MBBS, 1902). And then there is the distinguished career of Dame Roma Mitchell LLB (1934), Australia’s first woman<br />
judge, Queens Council, University Chancellor, and Governor of an Australian State.<br />
• World-leading research: The University’s reputation for world-leading original research was built by staff members<br />
such as William Bragg, Thorburn Brailsford-Robertson, Douglas Mawson, Hugh Stretton, and J Robin Warren. They<br />
are just a few of the many hundreds who have engaged with the University’s long-standing commitment to excellence in<br />
research, learning, and teaching.<br />
• Graduates with impact: Its graduates include prominent individuals who have made significant contributions to their<br />
fields nationally and internationally and include Howard Florey, Lawrence Bragg, Marcus Oliphant, and Hugh Cairns.<br />
• Building history: The University’s built history can be witnessed across its Australian campuses at North Terrace, Waite,<br />
Roseworthy, and Thebarton which are home to some of the city’s finest buildings and architecture. These include the<br />
Mitchell Building, Bonython and Elder Halls, located along <strong>Adelaide</strong>’s cultural thoroughfare North Terrace, and Urrbrae<br />
House. And across these campuses continues a tradition of community engagement and vibrant intellectual and social<br />
life that can again be traced back to our origins. In Singapore, the University operates out of the historic Teochew<br />
Building.<br />
Since its establishment in 1874, the University of <strong>Adelaide</strong> has been amongst Australia’s leading universities. Its contribution to the<br />
wealth and wellbeing of South Australia and Australia as a whole - across all fields of endeavour - has been enormous.<br />
Studying at the University of <strong>Adelaide</strong> means being part of a rich tradition of excellence in education and research, with world-class<br />
academic staff and a vibrant student life.<br />
<strong>Adelaide</strong> has a fine tradition of exemplary scholarship and ground-breaking research, and its unique relationship with industry and<br />
other organisations ensures that our research expertise is translated into tangible benefits for the global community.<br />
<strong>Adelaide</strong>’s research is at the leading edge of knowledge, with research earnings consistently the highest per capita of any university<br />
in Australia. Analysis of the impact of publications and citations shows that the University of <strong>Adelaide</strong> is ranked in the top 1% in the<br />
world in 11 research fields.<br />
As an innovative and forward-looking University, it has major strengths in wine and food, health sciences, biological sciences,<br />
physical sciences, information technology and telecommunications, environmental sciences, and social sciences.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
2.3.1 Reporting Structure<br />
www.adelaide.edu.au/governance/orgcharts<br />
University Learning and Teaching Line of Authority<br />
University of <strong>Adelaide</strong> Act 1971<br />
(SA Parliament)<br />
University Council<br />
(Chaired by the Chancellor)<br />
Vice-Chancellor<br />
Deputy Vice-Chancellor (Academic)<br />
Executive Dean (Faculty)<br />
Head of School<br />
Program Coordinator<br />
Course Coordinator<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
7
2.4 About The <strong>Ngee</strong> <strong>Ann</strong> Kongsi<br />
Teochew Building<br />
Established by a group of prominent Teochew family members from the <strong>Ngee</strong> <strong>Ann</strong> county in Canton (Guangdong) under Mr Seah<br />
Eu Chin, the Kongsi (which means “Company”) initially looked after Teochew immigrants’ religious needs as well as funeral rites.<br />
But as the Teochew community grew and flourished, it started focusing on the needs of the young, especially in education. In<br />
keeping with the enterprising spirit of the Teochews, the Kongsi has since grown into one of the leading foundations in Singapore,<br />
reaching out to the community without regard to race, language, religion, or social status.<br />
The financial returns from its flagship building, the prestigious shopping complex and office tower <strong>Ngee</strong> <strong>Ann</strong> City, enable the Kongsi<br />
to continue to contribute to society.<br />
The <strong>Ngee</strong> <strong>Ann</strong> Kongsi’s engagement with larger community continues in the following forms:<br />
8<br />
http://www.ngeeann.com.sg/webtop/<br />
The <strong>Ngee</strong> <strong>Ann</strong> Kongsi is a foundation that is actively involved in educational, cultural and welfare activities in Singapore.<br />
Founded in 1845 to look after the religious and welfare needs of Teochew immigrants in Singapore, the <strong>Ngee</strong> <strong>Ann</strong> Kongsi<br />
has evolved to become a significant contributor towards the enrichment of Singapore society. Its landmark buildings, premier<br />
educational institutions and cultural initiatives have touched many generations of Singaporeans.<br />
• <strong>Education</strong>: Prominent schools, tertiary institutions, as well as bursaries and scholarships bear the <strong>Ngee</strong> <strong>Ann</strong> name.<br />
• Property: Prime retail and commercial properties on Orchard Road, stretching from Wisma Atria to Cathay Cineleisure<br />
Orchard, sit on land leased from the Kongsi.<br />
• Culture & Heritage: The <strong>Ngee</strong> <strong>Ann</strong> Cultural <strong>Centre</strong> aims to promote awareness of Chinese and, in particular, Teochew<br />
culture among Singaporeans. The <strong>Ngee</strong> <strong>Ann</strong> Kongsi Heritage Hall is a historical archive of objects relating to the<br />
achievements of the Kongsi.<br />
• Chinese Medicine: Catering to the surge in demand for alternative therapies, the <strong>Centre</strong> on Balestier Road offers<br />
traditional medicine with modern convenience.<br />
<strong>Ngee</strong> <strong>Ann</strong> Kongsi Heritage Hall<br />
Opening Hours<br />
Mon-Sunday : 10.00am – 5.00pm<br />
Open to the public.<br />
Free admission<br />
Located on Level 1 of the Teochew Building<br />
• Community Services: The Wak Hai Cheng Bio Temple, the oldest Teochew temple in Singapore, the Funeral Parlour<br />
at Ubi Avenue 4, and the Teochew Memorial Park in Yishun continue the Kongsi’s original objectives.<br />
• Welfare for Senior Citizens: The Kongsi provides monthly financial support to eligible Teochew senior citizens. These<br />
senior citizens are to be on the government’s welfare scheme to be eligible.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
2.5.1 NAA Facilities<br />
The NAA teaching and learning facilities are located in the Teochew Building is located at 97 Tank Road. Most lectures are<br />
conducted at this premise unless otherwise advised. NAA Facilities include the following:<br />
NAA General Office: Level 3<br />
NAA Student Service and Resource <strong>Centre</strong> Level 3<br />
NAA Student Hub Level 3<br />
Lecture Rooms Levels 3, 4, 5, 6<br />
Computer Laboratory Level 4<br />
Staff Lounge Level 3 next to the General Office<br />
Student Lounge and Study Rooms Level 4<br />
Toilets Located on all levels of the building<br />
Building Security Ground Floor<br />
2.5.2 Location of the NAA<br />
Address:<br />
Level 3 Teochew Building<br />
97 Tank Road<br />
SINGAPORE 238066<br />
Phone: +65 6738 2910<br />
Fax: +65 6738 3314<br />
Park Hotel<br />
Novotel<br />
Liang<br />
Court<br />
Office Hours:<br />
Monday to Friday 9.00 am. – 7.00 pm<br />
Saturday 9.00 am. – 3.00 pm.<br />
Student Service <strong>Centre</strong> Hours:<br />
Monday to Thursday 9.00 am. – 7.00 pm<br />
Friday 9.00 am. – 10.00 pm<br />
Saturday 9.00 am – 8.00 pm<br />
Sunday 9.00 am – 5.00 pm<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
9
3. Academic Calendar for Programs offered in NAA<br />
Programs offered at NAA are scheduled on a semester, trimester, or term basis as follows:<br />
Semester based program<br />
• Bachelor of Nursing<br />
Trimester based programs<br />
• Bachelor of Computer Science<br />
• Bachelor of Commerce<br />
• Master of Professional Accounting<br />
• Master of Applied Finance<br />
• Master of Accounting and Finance<br />
• Master of Business Administration, and<br />
• Master of Applied Project Management.<br />
Term based programs<br />
• Bachelor of Innovation and Entrepreneurship, and<br />
• Master of <strong>Education</strong>.<br />
The Singapore timetable for the courses taught in these programs can be found at: http://naa.edu.sg/student-services/timetables/<br />
3.1 2013 Singapore Graduation Ceremony<br />
Students enrolled in NAA have the option to apply to graduate at the ceremony held in Singapore or in <strong>Adelaide</strong> or in absentia. The<br />
Graduation Ceremony in Singapore is generally held in March or April. In year 2013, it will be held on Saturday 23 March 2013, at<br />
<strong>Ngee</strong> <strong>Ann</strong> Polytechnic Convention <strong>Centre</strong>. Teaching faculty with the interest to participate in the academic procession in Singapore<br />
may make enquiry with the <strong>Adelaide</strong> Graduation Officer, Student Administration Services.<br />
3.2 “Black Out” Dates when Major Singapore Events are Held<br />
No course will be schedule during the black out dates due to the lack of accommodation or increase in accommodation rates,<br />
unless due to unforeseen circumstances. Black out schedules are as follows:<br />
10<br />
Event 2012 2013<br />
Air Show 13 - 19 February 2012 No dates available at this point<br />
Communic Asia/Broadcast Asia 19 - 22 June 2012 18 - 21 June 2013<br />
F1 Grand Prix Motor Racing 9 - 23 September 2012 18 - 22 September 2013<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
3.3 Public Holidays in Singapore<br />
No course will be scheduled during the public holidays unless due to unforeseen circumstances. Your respective <strong>Adelaide</strong> Program<br />
Coordinator will inform you if deem necessary.<br />
Year 2012<br />
New Year’s Day 1 January 2012 Sunday*<br />
Chinese New Year 23 January 2012 Monday<br />
24 January 2012 Tuesday<br />
Good Friday 6 April 2012 Friday<br />
Labour Day 1 May 2012 Tuesday<br />
Vesak Day 5 May 2012 Saturday<br />
National Day 9 August 2012 Thursday<br />
Hari Raya Puasa 19 August 2012 Sunday<br />
Hari Raya Haji 26 October 2012 Friday<br />
Deepavali 13 November 2012 Tuesday<br />
Christmas Day 25 December 2012 Tuesday<br />
* Note: The Monday following New Year’s Day is a public holiday.<br />
Year 2013<br />
New Year’s Day 1 January 2013 Tuesday<br />
Chinese New Year 10 February 2013 Sunday*<br />
11 February 2013 Monday<br />
Good Friday 29 March 2013 Friday<br />
Labour Day 1 May 2013 Wednesday<br />
Vesak Day 24 May 2013 Friday<br />
Hari Raya Puasa 8 August 2013 Thursday<br />
National Day 9 August 2013 Friday<br />
Hari Raya Haji 15 October 2013 Tuesday<br />
Deepavali 3 November 2013 Sunday#<br />
Christmas Day 25 December 2013 Wednesday<br />
* As Chinese New Year falls on Sunday 10 February 2013 and Monday 11 February 2013, the next day, Tuesday 12 February 2013, will<br />
be a public holiday.<br />
# The following Monday will be a public holiday.<br />
Note: The date, 3 November 2013, for Deepavali needs to be checked against the Indian Almanac when it is available. Should<br />
there be a change in the date, the Singaporean Ministry of Manpower will issue a media release to announce the change.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
11
4. Council for Private <strong>Education</strong><br />
12<br />
http://www.cpe.gov.sg<br />
In alignment with the Singapore Private <strong>Education</strong> Act 2009, a Council for Private <strong>Education</strong> (CPE) was established in Singapore<br />
to regulate the private education sector. All Private <strong>Education</strong> Institutes (PEIs) are required to comply with the regulations under the<br />
new Act in order to operate.<br />
NAA is registered as a Private <strong>Education</strong> Institution under the provisions and regulations of the Private <strong>Education</strong> Act 2009 in<br />
Singapore. The registration period is valid for 4 years from 14 September 2010 to 13 September 2014.<br />
Registration number: 199703922R.<br />
All teaching faculties assigned to teach at NAA are required to submit their academic and professional qualifications for approval<br />
prior to their teaching assignments. For further information, please contact the Academic Director.<br />
5. Teaching and Program Quality<br />
Students enrolled in NAA are awarded equivalent degrees to onshore programs. Hence pertinent University academic policies and<br />
procedures apply to all students in Singapore. Academic policies and procedures relevant to NAA are Teaching Excellence and<br />
Program Quality Assurance.<br />
Appendix 1: Resources to Support Teaching and Program Quality provides a range of resources that are designed to support<br />
teaching and program quality. Appendix 2: Relevant University Sites provides a series of University’s URLs that may be useful<br />
for lecturers.<br />
5.1 Teaching Excellence<br />
NAA desires teaching excellence in the academic team that lecture on <strong>Adelaide</strong>’s programs at NAA. Student Experience of<br />
Learning and Teaching (SELT) surveys are administered at the end of each course during the last intensive (refer http://www.<br />
adelaide.edu.au/policies/101/). This is a mandatory requirement stipulated by the Council for Private <strong>Education</strong>.<br />
The SELT survey for your respective course will be conducted during the last intensive of your course. The schedule of the SELT<br />
survey will be indicated in the Welcome Note in the Lecturer’s Kit. Lecturers are required to strictly adhere to the schedule. The<br />
Student Service Administrator/ Executive will be assigned to conduct the surveys. Lecturers are required to leave the room during<br />
the survey which will take an approximate duration of 15 mins. Lecturers are strictly prohibited from interfering with the SELT survey<br />
process nor influence the students through any form of communications.<br />
In line with the University policy, there are minimum University standards expected to be achieved for lecturer SELT results (refer to<br />
http://www.adelaide.edu.au/sp/selt/expectnstnds.html). Key information to note:<br />
Expectation Standards<br />
As part of the University’s desire to improve the student’s learning experience, it has identified key questions from the Standard<br />
Teacher, Course and Program SELT survey which will be used as indicators of quality.<br />
For each of these questions a high level of broad agreement is expected as indicated on the next page. The minimum level of<br />
broad agreement required by our staff, courses and programs increases each year to 2012.<br />
Reports indicating the level of achievement of teachers, courses and programs in meeting the expectation standards will be<br />
provided to Heads of School and Executive Deans. The SELT Expectation Standards can be downloaded from http://www.<br />
adelaide.edu.au/sp/selt/download/SELT_Expectation_Standards.pdf<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
SELT Expectation Standards<br />
All Level 1 courses<br />
SELT question % broad agreement<br />
2010 2011 2012<br />
All things considered, how would you rate the effectiveness of this person as a university teacher? 70 73 75<br />
Overall, I am satisfied with the quality of this course 70 73 75<br />
It is made clear what is expected of me 60 63 65<br />
I receive adequate feedback on my work 50 53 55<br />
This course helps me develop my thinking skills (e.g. problem solving, analysis) 65 67 70<br />
Overall, I am satisfied with this program 70 73 75<br />
In my program, I am provided with sufficient feedback to guide my learning 50 55 60<br />
As a result of my program, I have developed good problem solving abilities 60 65 70<br />
All courses other than Level 1<br />
SELT question % broad agreement<br />
2010 2011 2012<br />
All things considered, how would you rate the effectiveness of this person as a university teacher? 75 77 80<br />
Overall, I am satisfied with the quality of this course 70 73 75<br />
It is made clear what is expected of me 65 67 70<br />
I receive adequate feedback on my work 55 57 60<br />
This course helps me develop my thinking skills (e.g. problem solving, analysis) 70 73 75<br />
Overall, I am satisfied with this program 70 73 75<br />
In my program, I am provided with sufficient feedback to guide my learning 50 55 60<br />
As a result of my program, I have developed good problem solving abilities 60 65 70<br />
5.2 Program Quality Assurance for <strong>Adelaide</strong> Programs offered at NAA<br />
Programs offered at NAA are subjected to quality review as part of the cyclical review process undertaken by the Quality and<br />
Reviews Unit of the University of <strong>Adelaide</strong>. The Quality and Reviews Unit operates within the Division of the Deputy Vice-Chancellor<br />
and Vice-President (Academic) and facilitates and contributes to a systematic and structured approach to quality assurance<br />
processes and quality enhancement at the University of <strong>Adelaide</strong>. The Quality and Reviews Unit contributes to the achievement of<br />
the University’s commitment to have a robust system for quality assurance by:<br />
• Conducting program and academic unit reviews;<br />
• Providing support to university-wide quality assurance related committees;<br />
• Managing and providing administrative support to the University’s quality assurance related frameworks;<br />
• Coordinating and contributing to quality assurance and quality enhancement activities, both internal and external to the<br />
University; and<br />
• Providing advice and information to support quality assurance and quality enhancement within the University.<br />
The Quality and Reviews Unit provides a focus for continuing quality enhancement activities and processes with the University.<br />
5.3 Induction Program for Casual Academic Staff teaching at NAA<br />
Casual Academic staff appointed by the University to teach at NAA shall undergo and induction program facilitated by the<br />
Academic Director, Singapore Operations and appropriate NAA Professional Staff on the teaching and learning services offered at<br />
NAA.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
13
6. Program and Course Administration<br />
This section addresses the administrative policies and procedures relevant to teaching at NAA.<br />
6.1 Recommeded Textbooks for Courses<br />
Please submit to the NAA Program Administrators or UoA Offshore Coordinator your recommended textbook titles at least four<br />
months prior to the commencement of your course. Please note that NAA still has a category of students who are entitled to free<br />
textbooks. Hence, we encourage recommendations of only one textbook as compulsory and other titles as optional. Please refer to<br />
pg 3 for the contact.<br />
6.2 Course Workbook<br />
Please email to the respective Program Administrators (please refer to pg 3 for the contact) / UoA Offshore Coordinator your<br />
Course Workbook for printing at least four weeks prior to the commencement of your course. Before doing so, please ensure that<br />
your Course Profile complies with the University’s policy in terms of content and format. If in doubt, please check with the relevant<br />
personnel in your School, namely the Program Director or School Coordinator.<br />
6.3 Articulation Agreements<br />
Program Directors for the respective programs are responsible to ensure that articulation agreements relevant to the programs are<br />
current. A review of the relevant diploma courses for which the University is providing advanced standing should occur annually and<br />
in adequate time for the following year’s program marketing materials to be developed.<br />
6.4 Specialised Hardware/Software/Equipment<br />
Please contact the NAA Program Management staff for any specific hardware/software/equipment you need during lectures at least<br />
12 weeks prior to the course commencement. This relates to items that you require in addition to the “standard” hardware/soft-<br />
ware/equipments provided in the classroom (such as computer, projector, and whiteboard).<br />
Please refer to pg 3 for the contacts of the respective Program Management staff.<br />
6.5 Classroom Setup Arrangement<br />
For specific seating arrangements in a classroom, please contact the relevant NAA Program Administrators at least 4 weeks prior to<br />
the commencement of your course.<br />
6.6 Lecturer’s Kit<br />
Lecturers are encouraged to visit NAA in the morning on the same day of teaching to collect the Lecturer’s Kit from the General<br />
Office and to test the Audio and Visual equipments.<br />
The Kit includes a Lecturer’s Welcome Note, whiteboard markers, Class Attendance list, key to the classroom, student name tags,<br />
Lecturer Feedback form, and IT & Audio Visual Facilities Rectification Service Request form, and <strong>Examination</strong> <strong>Instruction</strong> form.<br />
Lecturers are encouraged to use the relevant form(s) if they have suggestions about improving their teaching and/or student<br />
learning experience.<br />
14<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
6.7 Computer and/or Projector<br />
All classrooms are equipped with a desktop computer and projector. Wireless network is also available.<br />
For technical problems with the desktop computer and/or projector (or any other equipments) in the classrooms or lecturer’s rooms,<br />
please notify the NAA Student Service <strong>Centre</strong> for urgent attention or alternatively submit the IT & Audio Visual Facilities Rectification<br />
Service Request form. Please refer to Appendix 3 for a sample of the form. The form is also available at www.NAA.edu.sg.<br />
6.8 Student Attendance Records<br />
A copy of the Class Attendance list will be provided in the Lecturer Kit. The CPE stipulates the requirements for regimental recording<br />
of a student attendance and absenteeism on a daily basis. All NAA students are required to attain a minimum of 80% of attendance<br />
per course. Eg. 80% of 30 teaching hours of 1st and 2nd intensives is 24 hours of attendance.<br />
Lecturers are required to ensure that the Class Attendance list is completed with lecturer’s signatory at the end of each teaching<br />
day.<br />
It is recommended that after the first “rest break” each day, students’ attendance on the Class Attendance list is crossed out and<br />
latecomers or absentees are marked appropriately.<br />
Lecturers may receive request from students for approval to be absent from class and it is important that the lecturer should inform<br />
the Program Management staff, as there may be administrative and course fee charges to be incurred. The CPE also requires a<br />
submission of official documents, eg. medical certificates, employer’s letter, air ticket etc for validation of reason for absence.<br />
6.9 <strong>Examination</strong> <strong>Instruction</strong>s<br />
If there is a scheduled examination for a course, lecturers should submit specific examination instructions by completing the<br />
<strong>Examination</strong> <strong>Instruction</strong> form in the Lecturer Kit. Please refer to Appendix 5 for a sample copy. Please submit the form at the end of<br />
the last intensive to the Student Service <strong>Centre</strong>.<br />
Lecturers are required to be available to receive calls from NAA during the examination duration for pertinent queries with regards<br />
to the examination papers by student or invigilators. Queries will be communicated via the NAA Chief <strong>Examination</strong> Invigilator. It is<br />
advisable that lecturers should have a copy of the examination paper on hand during the examination duration.<br />
<strong>Examination</strong> question papers should only be submitted to the NAA Chief <strong>Examination</strong> Invigilator (dorisng@NAA.edu.sg) at least<br />
2 weeks prior to the examination date. It is important that the examination paper has been checked thoroughly for any errors,<br />
omissions, and/or discrepancies before mailing it out to the NAA office and attention to Doris Ng.<br />
To ensure the accountability of examination scripts received by the lecturers for marking, lecturers may verify the correct number of<br />
scripts to tally with the Attendance Slips collected for the exam.<br />
6.10 Changes to Assessment Deadlines<br />
Please inform the NAA Program Management staff if there are changes to the submission deadlines for any item of assessment in<br />
your course (for example, extensions granted to a student); and/or if you require any additional student consultation sessions to be<br />
held to discuss any items of assessment. Please also inform the NAA Program Management staff if you wish for any assignments to<br />
be submitted in hardcopy.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
15
6.11 Feedback to Students on Grades and Queries<br />
In terms of student assessment and feedback:<br />
16<br />
• Please provide students with feedback within two weeks of the assessment submission deadline. This should include<br />
both the marks you awarded together with comments that support the marks you have allocated. The timely submission<br />
of marks and feedback comments are essential for guiding improvements in a student’s future assessment items.<br />
• All students have access to MyUni and are expected to use this. Therefore, please manage your course through MyUni<br />
including, where applicable, using the Discussion Forum or via <strong>Ann</strong>ouncements. Please ensure that the MyUni Grade<br />
Book is kept up to date, as students will be accessing this to track their results. Please avoid posting the results via<br />
email or on lists that are based on student numbers. Student ID numbers lack confidentiality and privacy laws<br />
need to be observed. MyUni provides the mechanism by which you can abide by these requirements.<br />
• Please ensure you respond to student queries in a timely manner. Given the geographical distance between students<br />
and most lecturers, email (or Skype) provides the best way to do this.<br />
7. <strong>Adelaide</strong> University Alumni Association Singapore<br />
<strong>Form</strong>ation of AUAAS<br />
The AUAAS started as the University of <strong>Adelaide</strong> Alumni Singapore – a Network of the Australian Alumni Singapore (AAS) in<br />
1995. With the establishment of the NAA and the consequent growth in alumni population, our patron – the late past President of<br />
Singapore, the Honourable Mr Ong Teng Cheong – encouraged the Network to set up a distinct body to meet the diverse interests<br />
of the alumni.<br />
A Protem Committee led by Network President, Mr Michael Khor, PBM, JP was set-up and the AUAAS was officially launched on<br />
6 April 2002 at the NAA.<br />
Membership<br />
Membership is free and the NAA will contribute S$10 towards the <strong>Adelaide</strong> University Alumni Association Singapore (AUAAS) Fund<br />
for every new AUAAS member.<br />
As a member of the <strong>Adelaide</strong> University Alumni Association (Singapore), you will be able to participate in our activities and link up<br />
with an invaluable network of alumni. To register your interest, please email your contact details to auaas@NAA.edu.sg.<br />
Please encourage the students to join the Alumni either as an Associate Member or Ordinary Member upon graduation.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
8. Occupational Health, Safety, and Welfare Issues<br />
The following is an extract from the NAA emergency procedures.<br />
• Fire Threat<br />
• Bomb Threat<br />
• Communicable Disease Threat<br />
• Earth Tremor Threat<br />
• Armed Intruder Threat<br />
All professional staff, lecturers, and students are required to be familiar with emergency evacuation procedures and the designated<br />
evacuation areas. The emergency procedures are reviewed and updated on a yearly basis.<br />
Should there be any occurrences of threat during course of teaching at NAA, lecturers will assume the leadership in class to ensure<br />
minimum panic and provide guidance appropriately. Under all circumstances, lecturers are required to bring along the Class<br />
Attendance list with him/her and to hand the Class Attendance List to the Security Coordinator at the Assembly Area.<br />
8.1 Fire Threat<br />
NAA Fire Wardens and First Aiders are:NAA Fire Wardens and First Aiders are:<br />
Fire Wardens Assistant (Deputy) Fire Wardens<br />
Ms Angelina LAW<br />
E: angelinalaw@NAA.edu.sg T: +65 6738 2910<br />
Ms Doris NG<br />
E: dorisng@NAA.edu.sg T: +65 6738 2910<br />
Ms Yee Choo NG<br />
E: yeechoo@NAA.edu.sg T: +65 6738 2910<br />
First Aiders<br />
Mr Ronald YEO<br />
E: ronaldyeo@NAA.edu.sg T: +65 6738 2910<br />
Team A Team B<br />
Ms Celine YONG<br />
E: celineyong@NAA.edu.sg T: +65 6738 2910<br />
Mr Ronald YEO<br />
(Basic First Aid and CPR + AED trained)<br />
E: ronaldyeo@NAA.edu.sg T: +65 6738 2910<br />
Ms Elena YONG<br />
E: elenayong@NAA.edu.sg T: +65 6738 2910<br />
Ms Alicia YAP<br />
E: alicia@NAA.edu.sg T: +65 6738 2910<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
17
Teochew Building Emergency Contact List<br />
Name of Company : <strong>Ngee</strong> <strong>Ann</strong> Kongsi<br />
Address : 97 Tank Road Singapore 238066<br />
Police : +65 999<br />
SCDF : +65 995<br />
Non-Emergency Ambulance : +65 1777<br />
Security Control Counter at Teochew Building : +65 6835 3013<br />
Security Control Counter : +65 6733 0337 / +65 6733 3915<br />
at <strong>Ngee</strong> <strong>Ann</strong> City (24 hours)<br />
Key Personnel<br />
18<br />
Mr BAEY Theng Mong<br />
Administrative Secretary<br />
Ms Sonia FOO<br />
Deputy Administrative Secretary<br />
Ms CHAN Pei Chun<br />
Complex Manager<br />
Mr Tony TAN<br />
Complex Manager<br />
Mr FOO Yong Seng<br />
M&E Manager<br />
Mr Tim LOW<br />
Facilities Executive<br />
T: +65 6737 9555<br />
T: +65 6737 9555<br />
T: +65 6733 0337<br />
T: +65 6733 0337<br />
T: +65 6733 0337<br />
T: +65 6733 0337<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
Fire Evacuation<br />
1. Fire drills are held on a periodic basis. These drills should be treated with the utmost seriousness.<br />
2. Occupants in the building are required to obey the instructions of the Fire Wardens and Security Personnel in times of<br />
fire evacuation.<br />
3. Walk towards “Exit” signages to exit from the building.<br />
4. A fire extinguisher is provided in every room. Please refer to the instructions to use appropriately.<br />
5. In the event when the situation warrants an evacuation of the building<br />
• Signal for evacuation will be in the form of a perpetual ring (2nd alarm) initiated by the Security Control Counter.<br />
• Do not panic. Guide the students to evacuate in an orderly manner using the nearest staircase and<br />
proceed to the designated evacuation area.<br />
• Do not use the lifts. Use only the stairway through the “Exit” signages.<br />
• Strictly follow any instructions given by the Fire Wardens/Security Officers/Police.<br />
• In times of emergency, leave all personal items and evacuate promptly.<br />
• Leave all doors and windows CLOSED. This will minimise the spread of the fire.<br />
• Leave the lights on but disconnect all electrical apparatus.<br />
• When you are out of the building, walk briskly to the designated assembly area.<br />
• Stay at the assembly area and wait for further instructions from the Security Coordinator.<br />
8.2 Bomb Threat<br />
Reporting a Bomb Threat<br />
1. Keep Calm.<br />
2. If the threat is by telephone, prolong the call if possible, keep the person talking, and ask for the:<br />
• Location of the bomb.<br />
• Time set for the bomb to explode.<br />
3. Do not replace the handset – this enables the call to be traced.<br />
4. Treat the threat as genuine and record all information for the police.<br />
5. If a suspicious foreign object is found,<br />
• Do not touch it.<br />
• Keep the surrounding area clear.<br />
6. If the threat is by letter,<br />
• Do not handle the letter more than absolutely necessary.<br />
• Where possible, the item should be placed into a plastic pocket to preserve any physical evidence.<br />
7. Do not use mobile phones or other electronic equipment that may trigger a device: Turn off all mobile phones in<br />
the surrounding vicinity.<br />
8. Report to the Security Control Counter on Level 1 of the Teochew Building.<br />
9. The security staff may direct an evacuation from the building. A search of the area by suitably trained security and/or<br />
emergency services personnel may occur.<br />
Bomb Evacuation<br />
In the event of bomb threat where the situation warrants an evacuation of the building<br />
1. Do not panic. Guide students to evacuate in an orderly manner using the nearest staircase and proceed to the<br />
designated assembly area.<br />
2. Do not use the lifts. Use only the stairway through the “Exit” signages.<br />
3. Strictly follow the instructions given by the Security Officer(s)/Police.<br />
4. Leave all doors and windows OPEN. This will minimise the effect of any blast should a bomb explode.<br />
5. Leave the lights on but disconnect all electrical apparatus.<br />
6. Exit from the building and stay at the assembly area and wait for further instructions from the Security Coordinator.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
19
8.3 Communicable Disease Threat<br />
20<br />
Reporting a Communicable Disease Threat<br />
1. Should you believe that one of your students has contacted a communicable disease, please avoid physical contact with<br />
the person and notify the NAA staff.<br />
2. NAA First Aider will contact Security Control Counter to provide appropriate assistance in the Isolation Room located at<br />
Level 2, next to the Maintenance Office.<br />
3. In the event of an outbreak which affects the general student population, the landlord and NAA will adopt the Singapore<br />
Ministry of Health’s Disease Outbreak response system to limit and control the spread of communicable diseases.<br />
Communicable diseases include SARS and Influenza A (H1N1).<br />
8.4 Earth Tremor Threat<br />
Responding to Earth Tremor Threat<br />
When earth tremors happen, all tenants/occupants are advised to follow the emergency measures below:<br />
1. Be calm.<br />
2. Take cover under a table if you are inside the classroom. Keep away from any glass windows, items made of glass, any<br />
hanging objects, bookcases or tall cupboards.<br />
3. Do not use the lift. If you are inside the lift, stay calm and exit immediately when the lift door opens.<br />
4. Do not use any naked flame in case there is a gas leak.<br />
5. Do not be alarmed if the electricity is cut or the fire alarm systems are activated.<br />
6. If you are out in the open, stay there.<br />
7. After the vibrations/tremors stopped,<br />
(1) Keep away from any glass windows, items made of glass, any hanging objects, and any bookcases or tall<br />
cupboards.<br />
(2) Help anyone injured.<br />
(3) Call the Security Control Counter at Level 1 (Tel: 6835 3013) or Police<br />
(4) Report any incidents or issues of law and order to the Security Control or Police.<br />
8. Stay at the assembly area and wait for further instructions from the Security Coordinator.<br />
9. If cracks or other structural defects develop after the tremor, inform the Building Management immediately.<br />
Earth Tremor Evacuation<br />
1. Do not panic. Guide students to evacuate in an orderly manner using the nearest staircase and proceed to the<br />
designated assembly area.<br />
2. Do not use the lifts. Use only the stairway through the “Exit” signages.<br />
3. Strictly follow the instructions given by any Security Officer/Police.<br />
4. In times of emergency, leave all personal items and evacuate promptly.<br />
5. Leave the lights on but disconnect all electrical apparatus.<br />
6. Exit from the building and stay at the assembly area. Wait for further instructions from the Security Coordinator.<br />
8.5 Armed Intruder Threat<br />
Reporting Armed Intruder Threat<br />
1. Be calm. Report to the Security Control Counter at Level 1 (Tel: 6835 3013) or Police<br />
2. Seek for cover in areas deemed safe and where possible lock the door or secure the area where you are located.<br />
3. If you are out in the open, run to the nearest exit and escape out of the building.<br />
8.6 Designated Assembly Area<br />
The Designated Assembly Area is located at the ground level in front of the Teochew Building or designated area assigned by the<br />
Security Coordinator. Please remain in the Designated Assembly Area until further instruction from Security Coordinator.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
9 NAA Confidentiality and Security Information Policy<br />
NAA has a confidentiality and security policy on all data kept by NAA.<br />
Policy on confidentiality and security:<br />
i. Information is protected against unauthorised access;<br />
ii. Confidentiality of information is maintained;<br />
iii. Integrity of information through protection from unauthorised persons through deliberate or careless action;<br />
iv. Integrity of information through protection from unauthorised modification;<br />
v. Availability of information to authorised users when needed;<br />
vi. Regulatory and legislative requirements will be met<br />
The confidentiality and security policy is clearly communicated to all its students and staff via NAA’s Student Handbook, application<br />
forms and email correspondences.<br />
NAA recognises its responsibility to collect, manage, use student information appropriately within the prevailing community<br />
standards of best practice.<br />
9.1 Manner and Purpose of Personal Information Collection<br />
(a) Personal information: Personal information will only be collected if it is required for a lawful purpose directly related to a<br />
function or an activity of NAA, or if the collection of the information is required by law.<br />
(b) NAA will take all reasonable steps to ensure that stakeholders’ personal information collected and held by NAA is<br />
accurate, authentic and reliable.<br />
(c) NAA will take reasonable steps to inform stakeholders of how it will use the information it has collected.<br />
(d) NAA will take reasonable steps to inform stakeholders of the implications of providing and of not providing the<br />
information.<br />
(e) Sensitive information: NAA will only collect sensitive information as required by law or with the individual’s consent.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
21
10. About Singapore<br />
Source: YourSingapore website - http://www.yoursingapore.com/content/traveller/en/experience.html<br />
Singapore is a bustling cosmopolitan city populated with high-rise buildings and landscape gardens. Brimming with a harmonious<br />
blend of culture, cuisine, arts and architecture, Singapore is a dynamic city that’s rich in contrast and colour. In fact, you can even<br />
say that Singapore embodies the finest of both East and West.<br />
One of the most remarkable aspects of Singapore is the truly cosmopolitan nature of her population, a natural result of the country’s<br />
geographical position and commercial success. Established by Thomas Stamford Raffles as a trading post on 29 January 1819,<br />
the small sea town of Singapore soon attracted migrants and merchants from China, the Indian sub-continent, Indonesia, the Malay<br />
Peninsula and the Middle East.<br />
Located in Southeast Asia, Singapore has a land area of about 710 square kilometres, making her one of the smallest countries in<br />
the world and the smallest in the region – hence the moniker “The Little Red Dot”. Although small in size, Singapore commands an<br />
enormous presence in the world today with its free trade economy and highly efficient workforce. Also, her strategic location in the<br />
region has enabled her to become a central sea port along major shipping routes.<br />
Other than having a sound business infrastructure and favourable economic climate, another factor for Singapore’s rapid growth is<br />
due to a stable and competent ruling government.<br />
At present, Singapore’s population stands at about five million people, with English as the main language of instruction, and a<br />
mother tongue for each major ethnicity. One of the distinctly Singaporean things you’ll notice on our island is a ubiquitous collage<br />
of cultures. Coming together as a society and living in harmony, there are four major races – namely the Chinese (majority), Malay,<br />
Indian and Eurasian. Each community offers a different perspective of life in Singapore in terms of culture, religion, food and<br />
language.<br />
Almost everyone in Singapore speaks more than one language, with many people speaking as many as three or four. Most children<br />
grow up bilingual from infancy, learning other languages as they become older. With the majority of the literate population bilingual,<br />
English and Mandarin are the most commonly used languages in daily life. While English is the main language taught in schools,<br />
children also learn their mother tongues to ensure that they stay in touch with their traditional roots.<br />
10.1 Currency<br />
The currency used in Singapore is the Singapore dollar. Coins come in 5c, 10c, 20c, 50c, and $1. Notes come in denominations of<br />
$2, $5, $10, $50, $100, $500, $1000.<br />
22<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
10.2 Public Transport<br />
Taxi<br />
Source: http://www.taxisingapore.com/taxi-companies/<br />
All Singapore Taxis are fitted with electronic meters; are all air conditioned; and are all 5-seaters (including the driver) unless<br />
otherwise stated. About 90% of taxis have radio-phones and call booking is done via GPS or digital voice dispatch. Singapore<br />
passengers must wear seat belts at all times under the Singapore law. The total fleet of taxis in Singapore is about 23,000 so a taxi<br />
is never far away.<br />
CityCab +65 6552 1111<br />
Comfort Taxi +65 6552 1111<br />
Dial-A-Cab +65 6342 5222<br />
Premier Taxis +65 6363 6888<br />
Prime Taxi +65 6778 0808<br />
Smart Cab +65 6485 7777<br />
SMRT Taxis +65 6555 8888<br />
Taxi Singapore +65 6600 2800<br />
TransCab +65 6555 3333<br />
Yellow-Top Taxi +65 6293 5545<br />
MRT<br />
The Mass Rapid Transit or MRT is a good way of getting around Singapore. The MRT is a rapid transit system forming the major<br />
component of the railway system in Singapore, spanning the entire country. The MRT network has 141 stations. The SMRT<br />
Corporation and SBS Transit operate the MRT. They also run bus and taxi services, thus facilitating integration of the public rail, bus,<br />
and taxi networks. MRT services operate from around 5:30 am and finish before 1 am. Frequencies typically occur every three to<br />
eight minutes.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
23
10.3 Healthcare in Singapore<br />
Singapore’s healthcare system is of a high quality so if you are ill and need to see a doctor or go to hospital, you are in good hands.<br />
Many Singaporean doctors have trained in Australia, the USA, Canada, and the UK. Pharmaceutical products are available from<br />
pharmacies such as Guardian. Some supermarkets stock a limited range of pharmaceutical products as well.<br />
Please seek information from hotel helpdesk if you require any medical care.<br />
10.4 Tourist Attractions<br />
Your Singapore http://www.yoursingapore.com/content/traveller/en/experience.htm<br />
Singapore Zoo http://www.zoo.com.sg/<br />
Singapore River Cruises http://www.rivercruise.com.sg/<br />
Singapore Duck and Hippo http://www.ducktours.com.sg/<br />
Singapore City Hop-on Hop-Off Tour http://www.viator.com/tours/Singapore/Singapore-City-Hop-on-Hop-off-Tour/d18-2065SIN<br />
Singapore Flyer http://www.singaporeflyer.com/<br />
11. Singapore Hotels near NAA<br />
Most of our visiting lecturers from Australia stay at either the Park Hotel or Novotel Hotel in Clarke Quay (a popular tourist<br />
destination) as these two hotels are near NAA and we have negotiated corporate rates at these hotels. Hotel rates vary depending<br />
on peak and non-peak seasons. If you are staying at the Novotel Clarke Quay or the Park Hotel, it will take around 10 mins ton walk<br />
to NAA by crossing over to River Valley Road and walking along Tank Road.<br />
Breakfast and internet services are provided for lecturers at Novotel Clarke Quay and the Park Hotel.<br />
24<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
11.1 About Clarke Quay<br />
Source: The Filapia reel sites real sights website - http://www.filmapia.com/published/places/clarke-quay<br />
11.2 Novotel Hotel<br />
Clarke Quay is a historical riverside quay in Singapore, located within the Singapore River<br />
Planning Area. The quay is situated upstream from the mouth of the Singapore River and Boat<br />
Quay. Clarke Quay is also the name of a road along the quay, part of which has since been<br />
converted into a pedestrian mall. Clarke Quay was named after Sir Andrew Clarke, Singapore’s<br />
second Governor and Governor of the Straits Settlements from 1873 to 1875. Clarke Quay<br />
was the centre of commerce during the late 19th century. Today, Clarke Quay is still buzzing<br />
with life and activity. The waterfront godowns now play host to a colourful kaleidoscope of<br />
restaurants, wine bars, entertainment spots and retail shops. The bustling market atmosphere<br />
of bygone days comes alive amidst the rows of charming shop houses, pushcarts, and five-<br />
foot-way merchants. Today five blocks of restored warehouses house various restaurants and<br />
nightclubs. There are also moored Chinese junks (tongkangs) that have been refurbished into<br />
floating pubs and restaurants. The Cannery is one of the anchor tenants of the place.<br />
Source: Novotel Hotel website - http://www.accorhotels.com/gb/hotel-5993-novotel-singapore-clarke-quay/media.shtml<br />
Novotel Singapore Clarke Quay combines convenience and comfort in the centre of town.<br />
This 4-star hotel is located close to the famous shopping paradise of Orchard Road and the<br />
Suntec City Convention <strong>Centre</strong>. Featuring 403 beautifully appointed rooms, plus a Premier<br />
Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor<br />
swimming pool, a bar, and three restaurants serving local and international cuisine.<br />
Address: 177A River Valley Road, Clarke Quay, Singapore 179031<br />
Telephone: +65 6433 8722<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
25
11.3 Park Hotel<br />
Source: The Park Hotel website - http://www.parkhotelgroup.com/clarkequay/<br />
26<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
With classic architecture inspired by Singapore’s<br />
colonial past and a sincere dedication to delight modern<br />
international travellers, the 4.5 star Park Hotel Clarke Quay<br />
is a tropical retreat by the Singapore River, in the heart of<br />
the cosmopolitan city. Facing the country’s famous historic<br />
sea-trading artery, guests could take in sweeping views of the city skyline and the river from the 336 rooms and suites at this hotel in<br />
Clarke Quay. Pampering facilities such as a 25 metre outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana<br />
style spa pavilions are available.<br />
Address: 1 Unity Street, Clarke Quay, Singapore 237983<br />
Telephone: +65 6299 6007<br />
11.4 Other Hotels<br />
Some lecturers may choose to stay at the following hotels. Note that these are not as near to the NAA as the Park Hotel and<br />
Novotel. Although it is possible to walk to NAA from these hotels, most lecturers who stay in these locations choose to get a taxi or<br />
travel on the MRT.<br />
Swissotel The Stamford<br />
2 Stamford Road, Singapore 178882<br />
Telephone: +65 6338 8585<br />
Fax: +65 6338 2862<br />
Email: Singapore-stamford@swissotel.com<br />
Website: www.swissotel.com/singapore-stamford<br />
Fairmont Singapore<br />
80 Bras Basah Road, Marina Bay Singapore 189560<br />
Telephone: +65 6339 7777<br />
Fax: +65 6337 1554<br />
Email: singapore@fairmont.com<br />
Website: http://www.fairmont.com/singapore<br />
InterContinental Singapore<br />
80 Middle Road, Singapore 188966<br />
Telephone: +65 6338 7600<br />
Fax: +65 6338 7366<br />
Email: singapore@interconti.com<br />
Website: http://www.singapore.intercontinental.com/
12. Getting from the Singapore Changi Airport to your Hotel<br />
Depending on traffic condition and where you are staying, it takes about 20-30 minutes to get from the Singapore Changi Airport to<br />
the City. The simplest way to get to your hotel when you arrive at the Airport is to get a taxi. The taxis are located near the exit from<br />
where you pick up your bags in the Arrival Hall after you exit the Immigration Counter.<br />
There will be people at the taxi rank who will direct you to a vacant taxi. If you prefer to pay the taxi driver by credit card, you need to<br />
advise the taxi attendant of this and he/she will direct you to an appropriate taxi. Note that not all taxis take credit cards. It will cost<br />
you around SGD$30-SGD$45 to get from the Airport to your hotel depending on traffic and the time of day you are travelling (there<br />
are higher taxi charges when you travel during peak hour).<br />
13. Places to Eat and Shop around NAA<br />
Some of the eateries close to NAA include:<br />
• Liang Court – Located next to the Novotel Hotel. Includes a range of shops, eateries, and the Meidi-Ya<br />
Supermarket. Starbucks, McDonalds, Subway, Kinokuniya bookshop as well as a Money Charger is located next to<br />
the Novotel at the street level. For more information on nearby Money Changers, do log on to: http://search.insing.com/<br />
ts/banking-finance/money-changer?neighbourhoods=Clarke+Quay<br />
• UE Square – Opposite the Park Hotel. Includes a number of shops, eateries, Starbucks and the Cold Storage<br />
supermarket. There is an ATM opposite if you need to withdraw cash.<br />
• Clarke Quay – Range of restaurants, cafes, night clubs, and various shops (near the Novotel Hotel)<br />
• Robertson Quay - Range of restaurants, cafes, night clubs, and various shops (near the Park Hotel)<br />
• Eateries are available at the shophouses at the corner of Mohamed Sultan Road and River View Road – near Tank<br />
Road and UE Square – that provide a range of inexpensive traditional dishes.<br />
Most shops are open until around 10pm and most are open 7 days a week.<br />
14. Useful Singapore Telephone Numbers<br />
If you are faced with an emergency at NAA, you should advise one of the NAA staff team immediately.<br />
Some useful numbers:<br />
• Student Services <strong>Centre</strong>: +65 6738 2910<br />
• Security Control Counter: +65 6835 3013<br />
If you are faced with an emergency in public areas, please seek assistance at the nearest Police Post or Information Desk at the<br />
nearest hotel in the location.<br />
Appendix 6 provides a list of Singapore telephone numbers that you also may find useful.<br />
14.1 Embassies and Consulates in Singapore<br />
There are many Embassies and Consulates located in Singapore. For a listing, see http://embassy.goabroad.com/embassies-<br />
in/singapore.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
27
28<br />
Details of the Australian, American, British, and New Zealand Embassies and Consulates are as follows:<br />
Australian Consulate in Singapore<br />
Australian High Commission in Singapore<br />
25 Napier Road, Singapore 258507<br />
Phone: +65 6836 4100<br />
Fax: +65 6737 5481<br />
Website: http://www.singapore.embassy.gov.au/<br />
Email: public-affairs-sing@dfat.gov.au<br />
Office Hours: The chancery building is open to the public from 8:30am to 4:50pm, Monday to Friday. Please note<br />
that the Immigration Section is open from 9:00am to 12:00noon. Many tourist and business visas<br />
can now be issued on-line. Please bring along a photo ID as this will be required to enter the<br />
building.<br />
American Embassy in Singapore<br />
U.S. Embassy in Singapore<br />
27 Napier Road, Singapore 258508<br />
Phone: +65 6476-9100<br />
Fax: +65 6476-9340<br />
Website: http://singapore.usembassy.gov/contact-us.html/<br />
Email: Singaporeusembassy@state.gov<br />
Office Hours: Business hours are from 8:30am - 5:15pm Mondays to Fridays except on Singapore and U.S.<br />
holidays<br />
British Embassy in Singapore<br />
UK Embassy/High Commission in Singapore<br />
100 Tanglin Road, Singapore 247919<br />
Phone: +65 6424 4200<br />
Fax: Management: +65 6424 4250<br />
Website: http://www.britain.org.sg/<br />
Email: Consular.Singapore@fco.gov.uk<br />
Office Hours: The High Commission’s working hours are from 8:30am to 5:00pm, Monday to Friday excluding<br />
High Commission holidays. The Consular <strong>Centre</strong> is open to public (for passport applications and<br />
consular assistance) from 8:45am to midday, Monday to Friday excluding High Commission<br />
holidays.<br />
Kiwi Consulate in Singapore<br />
High Commission of New Zealand in Singapore<br />
391A Orchard Road, #15 - 06/10<br />
<strong>Ngee</strong> <strong>Ann</strong> City, Tower A, Singapore 238873<br />
Phone: +65 6235 9966<br />
Fax: +65 6733 9924; +65 6737 8597 (Defence)<br />
Website: http://www.nzembassy.com/home.cfm?c=28<br />
Email: enquiries@nz-high-com.org.sg<br />
Office Hours: Monday - Friday 8:30am - 5:00pm. Reception Hours: 9:30am - 1:00pm, 2:00pm - 4:00pm<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
15 Frequently Asked Questions - FAQs<br />
1. Is wireless available throughout the entire NAA?<br />
Yes, wireless is available in NAA. Simply key in the SSID and WEP for Wifi access.<br />
2. What is the wireless network password for use?<br />
SSID: NAAEC<br />
WEP: 0050263557<br />
3. If I have feedback or a suggestion, where can I provide this?<br />
You can complete the Lecturer’s Feedback form inside the Lecturer’s Kit.<br />
4. Are flipcharts available inside all classrooms?<br />
Flipcharts are available in some classrooms only. If you require flipchart(s), please advise the NAA staff.<br />
5. If I need help in using the Audio Video system, who can I approach?<br />
If you need help, please approach the Student Service <strong>Centre</strong> or the Program Management staff for a demonstration of the<br />
equipment.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
29
30<br />
Appendix 1<br />
Resources to Support Teaching and Program Quality<br />
Appendix 1 provides a range of items that new and continuing academic staff teaching at NAA may find useful.<br />
www.adelaide.edu.au/clpd/teaching<br />
A1.1 MyUni Support for Staff<br />
www.adelaide.edu.au/myuni<br />
A1.2 Making Teaching Easier<br />
Making Teaching Easier (MTE) is a MyUni-based gateway to self-access learning and teaching resources for all NAA teaching staff.<br />
Log on to http://myuni.adelaide.edu.au/ and select the course “Making Teaching Easier”.<br />
MTE provides instant desk-top access to a range of resources including introductory support for new teaching staff and ongoing<br />
support for experienced staff. The content is sharply focused, generally as one or two-page guides to a teaching query or issue.<br />
MTE focuses on the following seven areas<br />
• Teaching for Learning<br />
• Using Technology in Teaching<br />
• New to Teaching at <strong>Adelaide</strong><br />
• Sessional Teaching Program<br />
• Support Student Learning<br />
• Researching Learning and Teaching<br />
• Rewarding Teaching<br />
A1.3 Copyright Induction for Staff<br />
Log on to http://myuni.adelaide.edu.au/ and select the course “Copyright Induction for Staff”.<br />
Copyright is a set of exclusive rights conferred on authors/creators of works or copyright owners to protect their works against un-<br />
authorised use. Copyright protects the expression of ideas in a material form; it does not protect ideas, concepts, styles, techniques<br />
or information. Copyright in Australia is governed by the Copyright Act 1968. International treaties also apply.<br />
Copyrighted materials are consistently being used and created within the University community. In making use of materials, the<br />
University and every member of its community has legislative compliance obligations relating to copyright which pose a high risk if<br />
they are not met. This is reinforced by the University’s Copyright Policy.<br />
The Copyright Induction for Staff course, which is available through MyUni, aims to introduce lecturers to the basics of copyright<br />
legislation as it applies to teaching or research work at the University of <strong>Adelaide</strong>.<br />
A1.4 Sessional Teaching Program<br />
www.adelaide.edu.au/clpd/sessional/stp/<br />
The sessional teaching modules are a self-access introduction to some basic principles of learning, teaching, assessment and<br />
evaluation. They are designed to help you in the preparation of your teaching programs. They are also a resource to return to while<br />
teaching.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
The modules are intended to stimulate your ideas, with a combination of your own personal experience, reflecting on how you<br />
yourself learn, what worked for you as a learner, and what you observe in your students (together with the ideas and experiences of<br />
others as recorded in scholarly writings on higher education).<br />
There are also links to more in-depth discussions of the underlying principles. These are intended to help you work out your own<br />
approaches based on the ideas and experiences of others.<br />
A1.5 Digital Resources Management <strong>Centre</strong><br />
www.adelaide.edu.au/library/drmc<br />
The Digital Resources Management <strong>Centre</strong> (DRMC) provides a centralised service for the processing and copyright management<br />
of all journal articles, book chapters, and other text materials that are required for teaching purposes by staff members of the<br />
University of <strong>Adelaide</strong>.<br />
A1.6 University Assessment Policies<br />
This section highlights some important policies that lecturers should be aware of. They should be read in conjunction with relevant<br />
University policies listed in Appendix 2.<br />
• Assessment for Coursework Programs Policy<br />
www.adelaide.edu.au/policies/700/<br />
• <strong>Examination</strong>s Policy<br />
www.adelaide.edu.au/student/exams/rules_policies.html<br />
• Modified Arrangements for Coursework Assessment Policy<br />
www.adelaide.edu.au/policies/3303/<br />
• Academic Honesty Policy<br />
www.adelaide.edu.au/policies/230/<br />
• Reasonable Adjustments to Teaching and Assessment for Students with a Disability Policy<br />
www.adelaide.edu.au/policies/64/<br />
• Unsatisfactory Academic Progress by Coursework Students Policy<br />
www.adelaide.edu.au/policies/1803/<br />
A1.7 Assessment and <strong>Examination</strong> Procedures and Guidelines<br />
This section provides details about important items that you should be aware of when it comes to assessment items and<br />
examination procedures.<br />
A1.7.1 Grade Descriptors<br />
www.adelaide.edu.au/policies/700/<br />
The generic grade descriptors are to be interpreted within the context of the year-level of the course and within the scope of the<br />
assessment task. Assessment tasks include, but are not limited to, examinations, essays, and assignments.<br />
The descriptors provide a general guide to the standard of work that is expected at each grade level. Schools and disciplines<br />
should develop discipline-specific elaborations of these descriptors and more detailed descriptions of what students are expected<br />
to do to achieve at the various levels. In developing discipline-specific descriptions, schools and departments might find it useful<br />
to refer to taxonomies such as Bloom’s taxonomy or the Structure of Observed Learning Outcomes (SOLO) taxonomy. These two<br />
taxonomies are useful in formulating objectives, planning teaching and learning activities, and devising assessment tasks. The<br />
Teaching and <strong>Education</strong>al Development Institute of the University of Queensland have produced two leaflets outlining the use of<br />
these taxonomies that you may find useful.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
31
32<br />
• http://www.tedi.uq.edu.au/downloads/bloom.pdf<br />
• http://www.tedi.uq.edu.au/downloads/Biggs_Solo.pdf<br />
The following is a guide for the allocation of Grades.<br />
Details High Distinction Distinction Credit Pass/NGP* Fail<br />
General<br />
description<br />
Reading<br />
Knowledge<br />
of topic<br />
Articulation<br />
of argument<br />
Analytical<br />
and<br />
evaluative<br />
skills<br />
Problem<br />
solving<br />
Expression<br />
and<br />
presentation<br />
appropriate<br />
to the<br />
discipline<br />
Outstanding or<br />
exceptional work in<br />
terms of understanding,<br />
interpretation and<br />
presentation<br />
Strong evidence of<br />
independent reading<br />
beyond core texts and<br />
materials<br />
Demonstrates insight,<br />
awareness and<br />
understanding of deeper<br />
and more subtle aspects<br />
of the topic. Ability to<br />
consider topic in the<br />
broader context of the<br />
discipline<br />
Demonstrates<br />
imagination or flair.<br />
Demonstrates originality<br />
and independent thought<br />
Highly developed<br />
analytical and evaluative<br />
skills<br />
Ability to solve very<br />
challenging problems<br />
Highly developed skills<br />
in expression and<br />
presentation.<br />
A very high<br />
standard of<br />
work which<br />
demonstrates<br />
originality and<br />
insight<br />
Evidence of<br />
reading beyond<br />
core texts and<br />
materials<br />
Evidence of an<br />
awareness and<br />
understanding of<br />
deeper and more<br />
subtle aspects of<br />
the topic<br />
Evidence of<br />
imagination or flair.<br />
Evidence of<br />
originality and<br />
independent<br />
thought<br />
Clear evidence<br />
of analytical and<br />
evaluative skills<br />
Ability to solve nonroutine<br />
problems<br />
Well developed<br />
skills in expression<br />
and presentation.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
Demonstrates<br />
a high level of<br />
understanding and<br />
presentation and a<br />
degree of originality<br />
and insight<br />
Thorough<br />
understanding<br />
of core texts and<br />
materials<br />
Sound knowledge<br />
of principles and<br />
concepts<br />
Well-reasoned<br />
argument based on<br />
broad evidence<br />
Evidence of<br />
analytical and<br />
evaluative skills<br />
Ability to use and<br />
apply fundamental<br />
concepts and skills<br />
Good skills in<br />
expression and<br />
presentation.<br />
Accurate and<br />
consistent<br />
acknowledgement<br />
of sources.<br />
Satisfies the<br />
minimum<br />
requirements<br />
Evidence of<br />
having read<br />
core texts and<br />
materials<br />
Knowledge<br />
of principles<br />
and concepts<br />
at least<br />
adequate to<br />
communicate<br />
intelligently<br />
in the topic<br />
and to serve<br />
as a basis for<br />
further study<br />
Sound<br />
argument<br />
based on<br />
evidence<br />
Some<br />
evidence of<br />
analytical and<br />
evaluative<br />
skills<br />
Adequate<br />
problemsolving<br />
skills<br />
Adequate<br />
skills in<br />
expression<br />
and<br />
presentation<br />
Fails to satisfy the<br />
minimum requirements<br />
Very little evidence<br />
of having read any<br />
of the core texts and<br />
materials<br />
Scant knowledge<br />
of principles and<br />
concepts<br />
Very little evidence<br />
of ability to construct<br />
coherent argument<br />
Very little evidence<br />
of analytical and<br />
evaluative skills<br />
Very little evidence of<br />
problem-solving skills<br />
Rudimentary skills<br />
in expression<br />
and presentation.<br />
Inaccurate and<br />
inconsistent<br />
acknowledgment of<br />
sources
A1.7.2 Coursework Grading Guidelines<br />
www.adelaide.edu.au/sas/grading_guidelines.pdf<br />
1. Hurdle Requirements<br />
A hurdle requirement is an assessment task mandating a minimum level of performance as a condition of passing the course. The<br />
Assessment for Coursework Programs Policy limits the setting of hurdle requirements to the following:<br />
• Not more than 3 assessment tasks with hurdle requirements per course<br />
• No hurdle requirements in assessment tasks weighted at less than 20% of the total assessment.<br />
Exemptions to this requirement can be approved by the relevant Executive Dean on pedagogical grounds. These must be reported<br />
annually to the Assessment Monitoring Committee. The policy requires that students be fully informed of:<br />
• Any hurdle requirements<br />
• How their attainment of the hurdle requirements will be monitored<br />
• How they will be informed if they do not attain the requirements<br />
• Their entitlements under the Special Consideration in Assessment Policy.<br />
As a matter of good practice, the Assessment Monitoring Committee recommends that Hurdle requirements should:<br />
• Be determined on pedagogical grounds<br />
• Be used only where it is necessary to ensure the mastery of core Discipline elements (especially in Disciplines where<br />
there are professional and / or technical applications as is the case for example with placements in the Medical and<br />
Health Sciences)<br />
• Be used to enhance student performance rather than to compel performance<br />
• Be applied sparingly to courses<br />
• Be used to meet minimum competency standards or to demonstrate “fitness to practice” for courses related to<br />
professional practice<br />
• Be designed to match assessment tasks and reflect the weighting of the task in the overall assessment<br />
• Be measurable<br />
•Permit academic replacement assessment opportunities as per the Special Consideration in Assessment Policy.<br />
2. Assessment Resource<br />
www.adelaide.edu.au/clpd/assessment/assess_resources.html<br />
3. Copyright Policy<br />
www.adelaide.edu.au/policies/2643<br />
4. Complaints and Appeals<br />
Reference can be made to the NAA Feedback, Complaints and Grievance Policy for staff, students, and the public.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
33
A1.8 Use of MyUni<br />
MyUni is a way to communicate with students. For help in using MyUni go to: https://www.adelaide.edu.au/myuni/. You can also ring<br />
the MyUni helpdesk on +61 8 8303 3000.<br />
Please ensure you have performed the following tasks on MyUni prior to course commencement:<br />
34<br />
• Please put all course materials on MyUni and let the students know by using announcements (don’t forget to mark the<br />
“display after” and “display until” bullets and then click on “submit” to save). Please include the course objectives, course<br />
content, course assessment, and notes about plagiarism on the announcements page.<br />
• All assignments submitted by students must include a University cover sheet. Please place a copy of the cover<br />
sheet (altered for your specific course) on MyUni.<br />
• Please include links to PDFs in the Course Notes and PowerPoints. This is done via Control Panel then Course Material.<br />
When you open this, you can click “External Links” and then:<br />
1. Provide a name in the box at the top called “Name” (such as, “APM1 Notes”).<br />
2. Then in the URL box give your material a link name such as “http://www.ECIC.APM1notes” for “Applied Project<br />
Management 1” or “http://www.ECIC.MRnotes” for “Managing Risk” notes.<br />
3. Click the Browse box and this will access back into your computer<br />
4. Double click on your Notes file<br />
5. Ensure you mark the “Display after” and “Display until” boxes<br />
6. Finally, click “Submit” at the bottom, and<br />
7. Note that this procedure needs to be done separately for each time you add a file.<br />
A1.9 Plagiarism<br />
Plagiarism in Singapore, as in <strong>Adelaide</strong>, is considered to be a serious offence. Lecturers should consider submitting student<br />
assignments through Turnitin. For more information about Turnitin, please log on to http://www.adelaide.edu.au/clpd/plagiarism/<br />
staff/turnitin/.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
Appendix 2<br />
Relevant University Sites<br />
Appearing below are some relevant University sites that lecturers may find useful to access.<br />
A2.1 Copyright Guide for Students<br />
http:///www.adelaide.edu.au/copyright/<br />
A2.2 Equity and Diversity<br />
http:///www.adelaide.edu.au/hr/equity/reports/<br />
A2.3 Information Technology Acceptable Use Policy<br />
http://www.adelaide.edu.au/policies/2783<br />
A2.4 Occupational Health, Safety, and Wellbeing<br />
http://www.adelaide.edu.au/policies/153/<br />
A2.5 Plagiarism<br />
• Plagiarism Information for Students<br />
http://www.adelaide.edu.au/writingcentre/plagiarism<br />
• Academic Honesty Policy<br />
http://www.adelaide.edu.au/policies/230/<br />
A2.6 Privacy Policy and Management Plan<br />
http://www.adelaide.edu.au/ploicies/62/<br />
A2.7 Adjustments to Teaching and Assessment for Students with Disabilities<br />
http://www.adelaide.edu.au/policies/64/<br />
A2.8 Rules for Assessment<br />
http://www.adelaide.edu.au/policies/700/<br />
A2.9 Rules for Student Conduct<br />
University’s procedure for handling student conduct matters including mediation and the Board of Conduct<br />
http://www.adelaide.edu/policies/33/<br />
A2.10 Student Experience of Learning and Teaching Policy<br />
http://www.adelaide.edu.au/policies/101/<br />
A2.11 University Calendar<br />
University of <strong>Adelaide</strong> Undergraduate and Postgraduate Calendar<br />
http://www.adelaide/edu/au/policies/2923/<br />
A2.12 Supporting Staff Teaching & Academic Administration<br />
http://www.adelaide.edu.au/learning/staff/<br />
* Please note that the University will update the links from time to time. You may visit Policy Directory / University Policy<br />
Framework http://www.adelaide.edu.au/policies/<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
35
36<br />
Appendix 3<br />
IT & Audio Visual Facilities Rectification Service Request <strong>Form</strong><br />
R:\ADMINISTRATION - FACILITIES Updated 30 July 2012<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
Request <strong>Form</strong> No: ____________<br />
IT and Audio Visual Facilities Rectification Service Request <strong>Form</strong><br />
Name: (Lecturer / Staff / Student)<br />
Student ID (where applicable): Date of Submission:<br />
Email:<br />
Telephone:<br />
Acknowledged by:<br />
Acknowledged Date & Time:<br />
Rectification by: (Vendor Contact)<br />
Rectification Date & Time:<br />
Please tick accordingly:<br />
Audio Visual Equipment □ Computer □ Printer □<br />
Broadband Internet /Wireless □ Others □ :_________________<br />
Fault Description/Request to service – Please include details such as nature of fault discovered and<br />
checks done (if any) and service request etc. Please also attach screen shots if available.<br />
Version 1
Lecturer:<br />
Program:<br />
Course:<br />
Dates:<br />
Appendix 4<br />
Class Attendance List<br />
No. Last Name First Name Date/Day Remarks<br />
1<br />
2<br />
3<br />
4<br />
5<br />
6<br />
7<br />
8<br />
9<br />
10<br />
11<br />
12<br />
13<br />
14<br />
15<br />
No. of Student Attended<br />
No. of Student Absent<br />
Confirmed by Lecturer (Please sign)<br />
CLASS ATTENDANCE<br />
*As part of the Council of Private <strong>Education</strong> act,<br />
students are required to attend at least 80% of<br />
classes.<br />
*It is recommended that lecturers verify the attendance<br />
after the first 'rest break' and at the end of each day.<br />
*Students are not permitted to sign off the attendance<br />
ahead of the lecture date.<br />
*Students are not allowed to sign off on behalf of their<br />
course mates.<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
37
38<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
34<br />
Appendix 5 5<br />
<strong>Examination</strong> <strong>Instruction</strong> <strong>Form</strong><br />
<strong>Examination</strong> <strong>Instruction</strong> <strong>Form</strong><br />
Program: ___________________________<br />
___________________________________________________<br />
Course: ___________________________________________________<br />
Exam Date:<br />
<strong>Examination</strong> <strong>Instruction</strong> <strong>Form</strong><br />
Lecturer Name:______________________<br />
Contact Number during examination: ___________________________________<br />
<strong>Examination</strong> <strong>Instruction</strong>:<br />
1. Reading time duration: ___________ Writing time duration: ___________<br />
2. Number of questions: __________________________________________<br />
3. Open or Closed book examination: _______________________________<br />
4. Materials allowed (i.e. calculator): ________________________________<br />
5. Special instruction: ____________________________________________<br />
____________________________________________________________<br />
____________________________________________________________<br />
Lecturer Signature/Date: _____________________________________________<br />
Program Executive Signature/Date: _____________________________________<br />
2012 <strong>Ngee</strong> <strong>Ann</strong>-<strong>Adelaide</strong> Information Handbook
Appendix 6<br />
Useful Singapore Telephone Numbers<br />
The telephone numbers appearing below may be useful. These were sourced from the ExpatChoice Relocation Guide:<br />
http://www.expatchoice.com/relocation_guide/useful_resources/useful_numbers.htm<br />
Please include Singapore’s area code (+65) before dialling the following numbers:<br />
Emergency<br />
Police 999 (toll-free)<br />
Emergencies/Ambulance/Fire 995<br />
Non-emergency ambulance 1777<br />
Police Hotline 6225 0000<br />
Traffic Police 6547 0000<br />
Pet Ambulance and Transport 6552 2222<br />
AAS Emergency Road Service 6748 9911<br />
Hospital<br />
Alexandra 6473 5222<br />
Changi 6788 8833<br />
East Shore 6344 7588<br />
Gleneagles 6473 7222<br />
KK Women’s & Children’s 6293 4044<br />
Mt Alvernia 6253 4818<br />
Mt Elizabeth 6737 2666<br />
NUH 6779 5555<br />
SGH 6222 3322<br />
Tan Tock Seng 6256 6011<br />
Thomson 6256 9494<br />
Drug & Poison Information <strong>Centre</strong> 6423 9119<br />
Credit / Charge Cards<br />
America Express 6299 8133<br />
Citibank 6225 5225<br />
Diners Club 6294 4222<br />
Master Card 6533 2888<br />
Visa Card 1800 345 1345<br />
Cinemas<br />
Eng Wah 6836 9074<br />
Cathy Cineplex 6235 1155<br />
Golden Village 1900 912 1234<br />
Clubs<br />
Looking for a club? www.teeup.golf.com<br />
American 6737 3411<br />
British 6467 4311<br />
German 6466 9548<br />
Changi Sailing 6545 2876<br />
Hollandse 6469 5211<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
39
40<br />
Pinetree 6733 8822<br />
Raffles 6861 7655<br />
Singapore Cricket 6338 9271<br />
Singapore Yacht 6265 0931<br />
Island 6459 2222<br />
Polo 6256 4530<br />
Swiss 6466 3233<br />
Tanah Merah 6542 3040<br />
Tanglin 6737 6011<br />
Schools<br />
Looking for a school? www.sgschools.com<br />
Australian 6463 9595<br />
Canadian 6467 1732<br />
Chatsworth 6382 7232<br />
Dover Court 6775 7664<br />
German 6469 1131<br />
ISS International 6475 4188<br />
Japanese 6779 7355<br />
Lycee Francais 6469 6066<br />
Overseas Family 6738 0211<br />
American 6363 3403<br />
Swiss 6465 2117<br />
Tanglin Trust 6778 0771<br />
UWC 6775 5344<br />
Theatre Bookings<br />
Looking to book a ticket? www.ticketcharge.com.sg<br />
Alliance Francaise 6737 8422<br />
Goethe Institute 6735 4555<br />
Jubilee Hall, Raffles Hotel 6337 1886<br />
Kallang Theatre 6345 8488<br />
SISTIC 6348 5555<br />
The Substation 6337 7800<br />
Ticket Charge 6296 2929<br />
The Black Box, Fort Canning <strong>Centre</strong> 6338 4077<br />
Rise Fort Canning Park 6336 0005<br />
Victoria Theatre 6337 7490<br />
Victoria Concert 6339 6120<br />
Harbour Pavilion 6321 2187<br />
Transportation<br />
CityCab Taxi 6552 2222<br />
Comfort CabLink Taxi 6552 1111<br />
TIBS Taxi 6555 8888<br />
Yellow-Top Cab 6552 2828<br />
SBS Bus 62872727<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK
TIBS Bus 6482 5433<br />
MRT 6336 8900<br />
Airport Information<br />
Flight Information 1800 542 4422<br />
Directory Assistance 6777 7777<br />
Time of Day 1711<br />
Weather 6542 7788<br />
Tourist Information<br />
Tourism Information 1800-7362 000<br />
Sentosa 6275 0248<br />
Thailand 6235 7901<br />
Malaysia 6532 6351<br />
Community Organisations<br />
American Association 6738 0371<br />
American Women's Association 6734 4895<br />
ANZA 6733 1215<br />
Australian Business 6738 7917<br />
British Assoc 6339 8229<br />
Canadian Association 6734 5954<br />
Indonesia 6221 5063<br />
Scandinavian Women's Association 6468 0076<br />
Danish Business 6250 3383<br />
French Business 6226 6101<br />
German Business 6353 6841<br />
Courier Services<br />
Looking for courier services? www.dpex.com<br />
DHL 1800 285 8888<br />
FedEx 1800 743 2626<br />
TNT 1800 745 3122<br />
UPS 1800 738 3388<br />
DPEX 6781 8888<br />
Da'z Express 6310 2891<br />
Supermarkets<br />
Carrefour 6334 9870<br />
Cold Storage 6337 2766<br />
Jasons 6235 4355<br />
NTUC FairPrice 1800 552 2722<br />
Prime 6282 5349<br />
Tanglin 67340105<br />
2012 NGEE ANN-ADELAIDE EDUCATION CENTRE ACADEMIC STAFF HANDBOOK<br />
41
www.NAA.edu.sg<br />
NGEE ANN-ADELAIDE EDUCATION CENTRE<br />
97 Tank Road Teochew Building Level 3 Singapore 238066<br />
t: +65 6738 2910<br />
f: +65 6738 3314<br />
e: registrar@NAA.edu.sg<br />
Edition: 2012 / 11