CLEAR OUTSTATE 2012.sv - Medica

Medica Center for Healthy Aging℠
Medica believes in healthy living at every age! With that in mind, Medica offers
The Center for Healthy Aging, a comprehensive resource dedicated to supporting
the needs of our region’s Medicare members. As a unique health care resource
for this Medicare population, the Center’s customer service staff is dedicated and
sensitive to the needs of seniors and those of any age living with a disability.
The Center’s staff provides information and assistance with Medica’s plans that
compliment Medicare with a wide array of popular health coverage options for
individuals and retirees.
Center for Healthy Aging Customer Service telephone number and hours:
952-992-2300 or 1-800-234-8755 (toll-free)
TTY/TDD users should call the National Relay Center at 1-800-855-2880.
You may call between 8 a.m. to 8 p.m. Central Time, seven days a
week.
Please NOTE access to a representative is limited on weekends and
holidays during certain times of the year.
Medica on the Web
Visit Medica on the web for up-to-date provider listings at www.medica.com
• Click on Member Resources
• Click on Find A Doctor/Medicare
You may also access more information about Medica, and other valuable health
care tools, including Medica’s Prescription Drug Formulary Lists.
Medica CallLink ® Nurse Phone Line
Medica CallLink is an easy-to-use phone service staffed by registered nurses. It
is available 24-hours a day, 7 days a week. When you call 1-866-715-0915,
nurses answer your questions, provide valuable health information, and discuss
treatment options that may be appropriate during a health episode or for your
situation.* They may assist you in locating a provider within our network. They
also have an audio healthy library if you wish detailed information about specific
medical topics.
*The information offered by this service is not intended to be a substitute for
professional medical advice. Always seek the advice of your physician or other
qualified health care providers with questions you may have regarding a medical
condition. No part of this service is intended to provide a medical diagnosis or
treatment. The information that will be provided to you will be prepared by
Optum ® and, as a result, Medica takes no responsibility for the content of the
information. Optum is a registered trademark of United Health Group.
7