The Garage 333
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secured more quickly, thereby minimising<br />
delay and vehicle downtime.<br />
“From a customer perspective<br />
this development is all about building<br />
confidence and providing reassurance,”<br />
explained Dean Miller, Head of Sales<br />
Development at Aftercare Response.<br />
“Those for whom we work are bound to<br />
be happier when commissioning a repair if<br />
they can see precisely what’s required and<br />
why.<br />
“Crucially, though, we will also be using<br />
the new platform as a training aid, to<br />
improve repair standards and achieve an<br />
even higher level of consistency within our<br />
team of 53 engineers.”<br />
Aftercare Response has continued to<br />
support its customers, many of whom<br />
provide ‘front-line’ services such as grocery<br />
deliveries, throughout the pandemic. While<br />
revenues were hit in 2020, only a small<br />
handful of engineers were furloughed and<br />
profits held up. <strong>The</strong> company has been<br />
forging ahead strongly again this year, and<br />
its focus is now firmly on growth.<br />
In another recent development,<br />
Aftercare Response has promoted two<br />
of its senior engineers to new, regional<br />
leadership roles – Nathan Brown is<br />
supporting colleagues in the north, and<br />
Matthew Lacey is doing likewise for those in<br />
the south.<br />
Underlining the company’s commitment<br />
to compliance, the two are also engaged<br />
not only in helping it to secure new<br />
accreditations and certifications, but also in<br />
ensuring that it retains those it has already<br />
achieved. In 2019, for example, Aftercare<br />
SALESANDMARKETING<br />
Response was awarded the prestigious<br />
PAS 43 ‘best practice’ quality standard<br />
developed to improve safety for roadside<br />
recovery technicians and customers.<br />
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THE GARAGE 35<br />
34,35 Aftercare.indd 2 18/11/2021 15:53
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