The Garage 333

Seeing is believing - Aftercare
Response video brings servicing
and repairs to the small screen
Customers of Aftercare Response can now review video evidence of repairs
that need to be made to their commercial vehicle bodywork and ancillary
equipment like tail-lifts and roller shutter doors, as well as more specialist
items such as impact protection vehicle ‘crash cushions’.
In what it believes to be a ‘first’ for
the sector, the specialist provider of
round-the-clock emergency back-up
and planned maintenance is equipping its
field-based engineers with the technology
needed to capture and relay video footage
to customers, together with spoken
commentaries.
The new initiative ensures complete
transparency. Customers can see for
themselves via the Aftercare Response
portal any issues requiring attention, hear
the engineers’ recommendations and make
fully informed decisions as to whether or
not they want work to be undertaken.
Although similar services are offered
by car, van and truck dealers, and others
responsible for chassis maintenance,
Aftercare Response is confident that by
once again taking a lead on innovation it
has stolen another march on its direct
competitors.
The company is part of the multi-faceted
Bevan Group, but now trades as a standalone
business. Its engineers are managed
by a service desk team based at Bevan HQ
in Wednesbury, West Midlands.
Aftercare Response has worked on
the video project with Vehicle Vision, of
Leicester, whose practical, innovative
software provides a smarter and more
convenient way in which to communicate
with operators and build trusted
relationships. It allows authorisations to be
Dean Miller, Head of Sales Development
34 THE GARAGE
34,35 Aftercare.indd 1 18/11/2021 15:53