WENZEL GENERAL CATALOG EN

WENZEL LIFE CYCLE
PLANBARE WARTUNGS- UND BETRIEBSKOSTEN
IHR INDIVIDUELLES SERVICEPAKET
WENZEL measuring machines are durable
capital goods and are characterized by a
very high level of quality due to the design,
construction and high in-house production
content of WENZEL. This is also reflected
in the usage behavior and especially in the
service life of the machine. Many customers
use their machines for years and decades
and WENZEL offers with specially tailored
service products each customer the best
solution for their specific use case. The
specially designed Business Unit Service
& Application Center (SAC) offers all relevant
service products with a broad product
portfolio. The broad spectrum of the SAC
covers all needs during the life cycle of a
measuring machine in terms of field services,
calibration, wear and spare parts, as
well as software and service contracts.
With the service contracts offered by
WENZEL, customers can choose between
different contract models, scopes and
terms. The most comprehensive package is
provided by the WENZEL Full Service, which,
in conjunction with a manufacturer’s warranty
of up to 5 years, including multi-shift
operation, covers all service costs in connection
with the operation of the machine.
WENZEL ensures the maximum availability
of the machine and carries out all related
services including the required parts. For
the customers this means, with maximum
operational safety and availability of the
machine, a reduction of risk during use at
a clearly defined cost.
Through financing and leasing terms
offered by WENZEL, in combination with
full service, up-front investment costs can
be avoided and machines can be used at
precisely defined operating costs without
risk. Other contract models are maintenance
contracts for the machines, which
in the case of new machines can also be
supplemented by a corresponding warranty
extension program. The software
used can always be kept up-to-date through
software maintenance. In doing so, they
ensure access to new insights and features
that are recorded with each new software
release, as well as the implementation of
legal requirements and standard changes.
In addition, customers secure access to our
WOS (WENZEL Online Service), a hotline
that provides technical support for the use
of our software and machine. All service
contracts have in common that they offer
significant financial savings and are good
tools, to reduce operating costs significantly
Due to the longevity of the machines
already mentioned, it is a very interesting
option for customers to divert their measuring
instruments to the latest state of
technology. Here, WENZEL offers to equip
older machines with new PC and controller
technology and, in conjunction with the
latest software, to bring them up to the
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