Design Discourse - Composing and Revising Programs in Professional and Technical Writing, 2010a
Design Discourse - Composing and Revising Programs in Professional and Technical Writing, 2010a Design Discourse - Composing and Revising Programs in Professional and Technical Writing, 2010a
Kungl and Hathaway edge, judgment, and skills base for all college-educated citizens, for the greater community as well as the professional workplace. In determining how to supply our graduates with the higher-education communications skills we felt they needed to succeed in professional careers, we looked to contributions from across the university and developed a multidisciplinary model to help give students access to a range of courses and skills. This model allows us to marshal resources and course offerings heretofore segregated among various college departments. In so doing, it provides a career-enhancing program for students while maintaining a meaningful liberal arts backdrop. striking a balance: the pressure to professionalize vs. maintaining a liberal education One of the most obvious pressures to update our students’ skills came from outside academia—the need to meet demands of the information technology job market. Professionals capable of combining technical expertise with communication skills are sought after, and the increased numbers for and roles of technical communicators in various industries has therefore impacted university instruction. Aimee Whiteside, in her survey of the skills that the new generation of technical communicators need, reiterates the feeling that the working world’s rapid changes “created a profound challenge for academia, which grappled to balance pedagogical strategies and foundational critical thinking skills with specific skills that technical communication students need to be successful in business and industry” (303). Universities have tried different strategies for giving their graduates the necessary skills: some have added whole departments in technical or professional writing; some have implemented new majors and minors in technical writing or communication; some have created writing tracks within an existing department (in our own geographical area, for example, the number of major or minor programs has nearly doubled in the past five years). But for many schools it is hard to know exactly what kind of program or how much of a program to create to fulfill the demands of their community. They then run the risk of leaving either professional or pedagogical gaps in their students’ education, or both. Rude and Cargile Cook’s recent article on the academic job market in technical communication discusses this problem in light of the issue of an inadequate number of trained faculty to teach this burgeoning population of students. But the assumptions governing the fates of both groups, faculty and students, stem from the same set of problems: uncertain job markets and difficulties adequately assessing future need “on the basis of current de- 172
Shippensburg University’s Technical / Professional Communications Minor mand” (50). Their point that “the growth of academic programs [in PTW] and the parallel demand for new faculty seem tied to growth of the role for technical communicators in the corporation” is a nice piece of information, but one that is hard to address logistically (50). What’s a small regional school to do? The other major pressure we were feeling came from the State System Chancellor’s Office. Like most program innovations, our Technical/Professional Communications Minor arose several years ago from discussions effected by mission and curricular changes already in the air if not in the works. Our administration was increasingly underscoring the need for competitive professional preparation programs (though offering little in the way of additional resources to underwrite them). In response to this, for example, the History Department retooled their Master’s Degree to offer an MA in “Applied History,” providing training in more practical applications of a History degree: how to be an archivist, or a tour guide, or a curator. Our own MA came under the hatchet at about the same time because we couldn’t come up with a suitable way to make it more professionally oriented (now we offer just a few graduate courses per year in the Department of Education’s Curriculum and Instruction degree). We also felt pressures a little closer to home. In the fall of 1999 our English Department underwent a constructive five-year review. One of the suggestions that came out of that review was to revamp our degree programs to include, among other new features, a Writing Emphasis option to accommodate those students who wanted more practical skills but who were not interested in teaching (nearly half of our majors are Secondary Education students). Our new writing track came with a commitment to hire faculty with expertise in technical writing and to develop two new courses, Technical/Professional Writing I & II. By creating this Writing Emphasis, we saw a way not only to supply students with new courses but also to provide a new professional slant on existing courses, such as Reviewing the Arts. While serving as department chair at that time, Prof. Hathaway had concerns of two opposing kinds. First, in agreement with the department’s outside reviewer, he saw the need to better prepare the majority of our English graduates for their immediate future in the professional workplace. But at the same time, he and the rest of the department wanted to stem the “workforce prep” mentality that we felt was beginning to threaten the liberal arts heart of higher education in the State System. He discussed options with the now-former Dean of College of Arts and Sciences, who, though appreciative of our dilemma, communicated the State System’s increased professional preparation emphasis. At the same time, she was very supportive of realigning our options in the major and adding Technical Writing courses; she also paid to send the one faculty member with some background in the field to the ATTW conference to gather 173
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Shippensburg University’s <strong>Technical</strong> / <strong>Professional</strong> Communications M<strong>in</strong>or<br />
m<strong>and</strong>” (50). Their po<strong>in</strong>t that “the growth of academic programs [<strong>in</strong> PTW] <strong>and</strong><br />
the parallel dem<strong>and</strong> for new faculty seem tied to growth of the role for technical<br />
communicators <strong>in</strong> the corporation” is a nice piece of <strong>in</strong>formation, but one that<br />
is hard to address logistically (50). What’s a small regional school to do?<br />
The other major pressure we were feel<strong>in</strong>g came from the State System<br />
Chancellor’s Office. Like most program <strong>in</strong>novations, our <strong>Technical</strong>/<strong>Professional</strong><br />
Communications M<strong>in</strong>or arose several years ago from discussions effected by<br />
mission <strong>and</strong> curricular changes already <strong>in</strong> the air if not <strong>in</strong> the works. Our adm<strong>in</strong>istration<br />
was <strong>in</strong>creas<strong>in</strong>gly underscor<strong>in</strong>g the need for competitive professional<br />
preparation programs (though offer<strong>in</strong>g little <strong>in</strong> the way of additional resources<br />
to underwrite them). In response to this, for example, the History Department<br />
retooled their Master’s Degree to offer an MA <strong>in</strong> “Applied History,” provid<strong>in</strong>g<br />
tra<strong>in</strong><strong>in</strong>g <strong>in</strong> more practical applications of a History degree: how to be an archivist,<br />
or a tour guide, or a curator. Our own MA came under the hatchet at about<br />
the same time because we couldn’t come up with a suitable way to make it more<br />
professionally oriented (now we offer just a few graduate courses per year <strong>in</strong> the<br />
Department of Education’s Curriculum <strong>and</strong> Instruction degree).<br />
We also felt pressures a little closer to home. In the fall of 1999 our<br />
English Department underwent a constructive five-year review. One of the suggestions<br />
that came out of that review was to revamp our degree programs to<br />
<strong>in</strong>clude, among other new features, a Writ<strong>in</strong>g Emphasis option to accommodate<br />
those students who wanted more practical skills but who were not <strong>in</strong>terested <strong>in</strong><br />
teach<strong>in</strong>g (nearly half of our majors are Secondary Education students). Our new<br />
writ<strong>in</strong>g track came with a commitment to hire faculty with expertise <strong>in</strong> technical<br />
writ<strong>in</strong>g <strong>and</strong> to develop two new courses, <strong>Technical</strong>/<strong>Professional</strong> Writ<strong>in</strong>g I &<br />
II. By creat<strong>in</strong>g this Writ<strong>in</strong>g Emphasis, we saw a way not only to supply students<br />
with new courses but also to provide a new professional slant on exist<strong>in</strong>g courses,<br />
such as Review<strong>in</strong>g the Arts.<br />
While serv<strong>in</strong>g as department chair at that time, Prof. Hathaway had<br />
concerns of two oppos<strong>in</strong>g k<strong>in</strong>ds. First, <strong>in</strong> agreement with the department’s outside<br />
reviewer, he saw the need to better prepare the majority of our English<br />
graduates for their immediate future <strong>in</strong> the professional workplace. But at the<br />
same time, he <strong>and</strong> the rest of the department wanted to stem the “workforce<br />
prep” mentality that we felt was beg<strong>in</strong>n<strong>in</strong>g to threaten the liberal arts heart of<br />
higher education <strong>in</strong> the State System. He discussed options with the now-former<br />
Dean of College of Arts <strong>and</strong> Sciences, who, though appreciative of our dilemma,<br />
communicated the State System’s <strong>in</strong>creased professional preparation emphasis.<br />
At the same time, she was very supportive of realign<strong>in</strong>g our options <strong>in</strong> the major<br />
<strong>and</strong> add<strong>in</strong>g <strong>Technical</strong> Writ<strong>in</strong>g courses; she also paid to send the one faculty<br />
member with some background <strong>in</strong> the field to the ATTW conference to gather<br />
173