Launch! Advertising and Promotion in Real Time, 2009a
Launch! Advertising and Promotion in Real Time, 2009a Launch! Advertising and Promotion in Real Time, 2009a
9.2 Elements of the Promotional Mix: The Advertiser’s Trusty Tools LEARNING OBJECTIVES After studying this section, students should be able to do the following: 1. List and describe each of the elements of the promotional mix. 2. Characterize the various forms of sales promotion. 3. Describe the purpose of public relations. 4. Characterize the tools used to implement PR objectives. 5. Discuss how personal selling can be used effectively in the promotional mix. 6. Discuss the value of direct marketing in the promotional mix. 7. Explain the concept of database marketing and how it can benefit advertisers. 8. Explain the benefits of using customer relationship management (CRM) in the marketplace. We’ve already learned about the Four Ps that go into the marketing mix; these are the tools marketers use to create a value proposition for their idea, product, or service in the marketplace. When we drill down to the crucial P of Promotion (the reason you’re reading this book), you won’t be surprised to learn of an equivalent set of tools that advertisers use (either singly or, more often, in concert) to communicate the important elements of that value proposition. We call these tools the promotional mix. Sales Promotions A sales promotion is activity intended to produce some short-term change in behavior. This can range from a cents-off coupon that motivates a customer to buy a box of cereal today to a sales contest that inspires an employee to sign up as many customers as he can by the end of the month. When the Target Is Consumers Sales promotions targeted to consumers encourage purchase or build interest in a product during a specified time period. The key element of sales promotions is its limited-time nature. Consumer sales promotion tools include the following: Price or Value Discount Promotion Tools Price or value discount promotion tools include coupons for packaged-goods products like deodorant. These offer cents off the price and have an expiration date of a few months out, encouraging immediate Saylor URL: http://www.saylor.org/books Saylor.org 263
purchase. Similarly, pizza delivery companies located near colleges typically have special deals at the start of the semester to entice new customers. In addition to coupons companies place in newspapers, send by mail (or by mobile phone), or offer on a Web site, a marketer may offer a temporary price reduction at the store or offer a rebate. Unlike a coupon, which gives the discount immediately upon purchase, a rebate refunds part of the purchase price to the consumer after the consumer fills out and returns a form along with a sales receipt to the company. Bonus packs deliver more product without more cost, such as 20 percent more nuts in a canned nut mix, or 33 percent more liquid soap for the same price. Some companies offer bonus packs twice a year as a way to reward customers with special offers. Other companies time their bonus packs to economic cycles. “Whenever there is a downturn in the economy, we do very well with bonus packs and opening price shampoos like Suave, VO5 and Jheri Rhedding,” said Larry Vick, divisional merchandise manager for ShopKo. During difficult economic times, people are careful with their money and like to buy products that offer more of the good for the same amount of money. [1] Hint: With all of the economic woes surrounding us, the coupon business is a pretty nice place to be right now. Visibility-Increasing Promotion Tools A premium is a free item you receive if you purchase another item. Sexy Hair Concepts, for example, offered free styling gel with purchase of their shampoo or conditioner during the “Girls Night Out” days at Beauty Brands retail stores. In some cases, the premium may directly encourage future product sales, such as the Campbell’s Soup Cookbook containing new recipes that just happen to call for additional soup flavors. Contests and sweepstakes offer the opportunity to win an exciting prize like a vacation to Hawaii or a $1,000 shopping spree. The difference between the two is that a contest is a test of skill, whereas a sweepstakes is simply based on luck. For example, a contest may ask consumers to bake a cake using the brand as an ingredient, whereas a sweepstakes simply requires filling out the entry form. By law, sweepstakes cannot be tied to a purchase, which means that any consumer can be eligible to win the prize if they fill out the entry form. Therefore, it’s best to use sweepstakes to build awareness of your brand, not to drive immediate sales. The sweepstakes should be cleverly tied to your brand. For example, if your product is canned pineapple, a sweepstakes with the grand prize of a trip to Hawaii makes sense. If your product is motor oil, a sweepstakes in which the grand prize is a chance to be on a NASCAR pit crew Saylor URL: http://www.saylor.org/books Saylor.org 264
- Page 214 and 215: properties, and sci-fi sites over a
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- Page 252 and 253: Figure 8.7 The Communications Brief
- Page 254 and 255: KEY TAKEAWAY This section described
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- Page 258 and 259: Chapter 9 Choose Your Communication
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- Page 268 and 269: virtual trade shows that you attend
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purchase. Similarly, pizza delivery companies located near colleges typically have special deals at the start<br />
of the semester to entice new customers.<br />
In addition to coupons companies place <strong>in</strong> newspapers, send by mail (or by mobile phone), or offer on a<br />
Web site, a marketer may offer a temporary price reduction at the store or offer a rebate. Unlike a coupon,<br />
which gives the discount immediately upon purchase, a rebate refunds part of the purchase price to the<br />
consumer after the consumer fills out <strong>and</strong> returns a form along with a sales receipt to the company.<br />
Bonus packs deliver more product without more cost, such as 20 percent more nuts <strong>in</strong> a canned nut mix,<br />
or 33 percent more liquid soap for the same price. Some companies offer bonus packs twice a year as a<br />
way to reward customers with special offers. Other companies time their bonus packs to economic cycles.<br />
“Whenever there is a downturn <strong>in</strong> the economy, we do very well with bonus packs <strong>and</strong> open<strong>in</strong>g price<br />
shampoos like Suave, VO5 <strong>and</strong> Jheri Rhedd<strong>in</strong>g,” said Larry Vick, divisional merch<strong>and</strong>ise manager for<br />
ShopKo. Dur<strong>in</strong>g difficult economic times, people are careful with their money <strong>and</strong> like to buy products<br />
that offer more of the good for the same amount of money. [1] H<strong>in</strong>t: With all of the economic woes<br />
surround<strong>in</strong>g us, the coupon bus<strong>in</strong>ess is a pretty nice place to be right now.<br />
Visibility-Increas<strong>in</strong>g <strong>Promotion</strong> Tools<br />
A premium is a free item you receive if you purchase another item. Sexy Hair Concepts, for example,<br />
offered free styl<strong>in</strong>g gel with purchase of their shampoo or conditioner dur<strong>in</strong>g the “Girls Night Out” days at<br />
Beauty Br<strong>and</strong>s retail stores. In some cases, the premium may directly encourage future product sales,<br />
such as the Campbell’s Soup Cookbook conta<strong>in</strong><strong>in</strong>g new recipes that just happen to call for additional soup<br />
flavors.<br />
Contests <strong>and</strong> sweepstakes offer the opportunity to w<strong>in</strong> an excit<strong>in</strong>g prize like a vacation to Hawaii or a<br />
$1,000 shopp<strong>in</strong>g spree. The difference between the two is that a contest is a test of skill, whereas a<br />
sweepstakes is simply based on luck. For example, a contest may ask consumers to bake a cake us<strong>in</strong>g the<br />
br<strong>and</strong> as an <strong>in</strong>gredient, whereas a sweepstakes simply requires fill<strong>in</strong>g out the entry form.<br />
By law, sweepstakes cannot be tied to a purchase, which means that any consumer can be eligible to w<strong>in</strong><br />
the prize if they fill out the entry form. Therefore, it’s best to use sweepstakes to build awareness of your<br />
br<strong>and</strong>, not to drive immediate sales. The sweepstakes should be cleverly tied to your br<strong>and</strong>. For example,<br />
if your product is canned p<strong>in</strong>eapple, a sweepstakes with the gr<strong>and</strong> prize of a trip to Hawaii makes sense. If<br />
your product is motor oil, a sweepstakes <strong>in</strong> which the gr<strong>and</strong> prize is a chance to be on a NASCAR pit crew<br />
Saylor URL: http://www.saylor.org/books<br />
Saylor.org<br />
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