Leading with Cultural Intelligence, 2012a

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Pink, D. H. (2006). A Whole New Mind. Riverhead Trade. Purkey, W. (1988). An overview of self-concept theory for counselors. ERIC Clearinghouse on Counseling and Personnel Services. Ann Arbor, MI: ERIC/CAPS Digest ED304630. Rogers, C. R. (1980). A way of being. New York, NY: Houghton Mifflin. Rogers, E. M., & Steinfatt, T. M. (1999). Intercultural communication. Prospect Heights, IL: Waveland Press. Salzberg, B. (2008, Nov./Dec.). Diversify or die: Why companies need to embrace diversity or risk being left behind. DiversityInc., 122–123. Retrieved from http://www.diversityincdigital.com/diversityincmedia/200811#pg124 Schein, E. H. (2006). Organizational Culture and Leadership. San Francisco, CA: Jossey-Bass. Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York, NY: Doubleday. Sumedho, A. (2001). Teachings of a Buddhist monk. Totnes, United Kingdom: Buddhist Publishing Group. Tavris, C., & Aronson, E. (2007). Mistakes were made (but not by me): Why we justify foolish beliefs, bad decisions, and hurtful acts. Orlando, FL: Harcourt. Taylor, W. C. (1999, May 31). The Leader of the Future. Retrieved October 12, 2010, from Fast Company:http://www.fastcompany.com/magazine/25/heifetz.html Thomas, D. C., & Inkson, K. (2003). <strong>Cultural</strong> intelligence: People skills for global business. San Francisco, CA: Berrett-Koehler Publishers. Toossi, M. (2006). A new look at long-term labor force projections to 2050.Monthly Labor Review, 129 (11), 19–39. U.S. Census Bureau. (2004). U.S. Interim Projections by Age, Sex, Race, and Hispanic Origin. Retrieved May 23, 2010, from Population Projections Web site: http://www.census.gov/ipc/www/usinterimproj/ U.S. Census Bureau. (2009). Retrieved October 12, 2010, from Key Economic Indicator DatabaseWeb site: http://www.census.gov/econ/currentdata/ftd/?programCode= FTD&geoLevelCode=US&yearStart=2009&yearEnd=2009&categoryCode= Saylor URL: http://www.saylor.org/books Saylor.org 199
BOPGS&dataTypeCode=EXP&adjusted=0&adjusted=1&notadjusted= 0&errorData=0&submit=GET+DATA#report Wheatley, M. J. (2006). Leadership and the new science: Discovering order in a chaotic world. San Francisco, CA: Berrett-Koehler. Wheatley, M. J. (n.d.) What does it mean to unlearn? Retrieved June 11, 2010, from http://www.swaraj.org:http://www.swaraj.org/shikshantar/unlearning_margaret.htm Whorf, B. L. (1956). Language, thought, and reality: Selected writings of Benjamin Lee Whorf (J. B. Carroll, Ed.). Boston, MA: MIT Press. Yen, H. (2010, June 10). Minority population growing. Retrieved October 12, 2010, from Washington Times: http://www.washingtontimes.com/news/2010/jun/10/minority-populationgrowing/ Saylor URL: http://www.saylor.org/books Saylor.org 200
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This text was adapted by The Saylor
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It is hard for human beings not to
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In this age of social transformatio
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Chapter 3 "Cultural Intelligence De
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Endnotes 1. Hubbard (2002), p. 1. 2
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online collaborative communities, a
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Hispanics and women will dominate t
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of culture. Because Joan is not awa
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looking for my help to implement di
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Chapter 1 Culturally Intelligent Le
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surroundings—you create a new pic
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Culturally intelligent leaders must
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stakeholder needs. Edgar Schein not
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When everyone is held accountable f
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1.3 Chapter Summary Culturally int
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placing it on a heated surface for
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2.1 Cultural Systems Imagine a tree
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I once had a manager describe and d
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2.3 Culture is Learned Geert Hofste
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2.5 Culture is Dynamic Culture is d
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Langley, Knox, and Cooper, a law fi
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2.7 Culture is Symbolic Symbols are
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2.9 Levels of Culture One of the ba
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Regional Culture Names Cultural Exp
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and aunts. Her father was not aroun
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family of three. She doesn’t want
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interpretation; it can give us cult
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The value dimension of identity ref
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toward laissez-faire leadership, on
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This dimension also speaks to a cul
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[1] Hofstede (2001). [2] Hofstede (
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The findings of the GLOBE study ser
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Cultural Dimension High-Score Clust
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Desirable Leadership Attributes Und
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Chapter 3 Cultural Intelligence Def
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each play-by-play action in cultura
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Cultural intelligence is like tunin
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Figure 3.1 Cultural Intelligence Mo
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do we choose to adapt to our enviro
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skills can make it easier for them
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3.4 The Labyrinth of Cultural Intel
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3.5 Chapter Summary Cultural inte
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4.1 What is Cognition? Cognition is
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4.2 What is Metacognition? Metacogn
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willingness to continue. Critical t
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4.3 Techniques for Developing Strat
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asic information and Betty does not
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opportunity to reread the picture t
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Judger Learner How can I protect my
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Chapter 5 I Think I Can and I Will
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5.2 The Role of Self-Efficacy in Cu
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Jerry to use CI principles on a dai
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Build: Melissa can build her knowle
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deal with the ambiguities of cultur
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Two politicians from opposing parti
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5.5 Mindlessness and Self-Efficacy
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5.6 Developing Your Self-Efficacy T
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you have the abilities to master th
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ethics saying, “They’re so unre
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machine. You need to be very still
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in the situation, she can shift her
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or feeling. If you cannot forgive,
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Chapter 6 Adapting and Performing E
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Thus, cultural intelligence require
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ecomes anxious and uncomfortable. S
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neighbors; what used to be a quiet
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[3] This exercise was found by The
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eventually contradicts their belief
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in intercultural interactions. It i
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Jose is from Costa Rica and Mary is
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6.3 Linguistic Relativity In The Sp
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I know how to use the Internet to f
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point my finger at him. I was just
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suspicious of the company. Whereas,
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Page 152 and 153: 6.5 Changing Behaviors, Changing Mi
Page 154 and 155: 6.6 Changing Minds Through Storytel
Page 156 and 157: 3. Think of one common story that h
Page 158 and 159: Chapter 7 Cultural Intelligence in
Page 160 and 161: 3. How would you describe Victor’
Page 162 and 163: 7.2 Case Study 2: Young, Confident,
Page 164 and 165: up such as Julia’s high expectati
Page 166 and 167: esponses to this next attempt. In f
Page 168 and 169: 7.4 Case Study 4: A New Leadership
Page 170 and 171: efugee. As a leader practicing cult
Page 172 and 173: 1. How can Diane and her employees
Page 174 and 175: 7.6 Case Study 6: On Opposite Polit
Page 176 and 177: their judgments of other beliefs an
Page 178 and 179: now they don’t feel this is an is
Page 180 and 181: 7.8 Case Study 8: No Dogs Allowed A
Page 182 and 183: who they are based on their expecta
Page 184 and 185: CI Model in Action Acquire: It is
Page 186 and 187: Reflection Pattie works in a male-d
Page 188 and 189: Chapter 8 The Future of Cultural In
Page 190 and 191: 8.1 Reframing Leaders must be able
Page 192 and 193: 8.2 Adaptive Work It is clear that
Page 194 and 195: 8.4 Consciousness As we progress in
Page 196 and 197: Chapter 9 References Adams, M. G. (
Page 198 and 199: Goldsmith, M. (2006). Leading new a
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