Club Seacret Loyalty FAQs

Loyalty Matters.
You’ve Got Questions.
We’ve Got Answers.
Your Points. Your Rewards. Your Answers.
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WHAT IS A LOYALTY PROGRAM?
At Club Seacret, we want to reward those members who are
active, spending and engaging others. Our loyalty program is
designed to boost growth and sales; maintain, gain, and win back
members; build relationships and create Brand Ambassadors.
HOW WILL CLUB SEACRET MEMBERS EARN POINTS?
Club Seacret members will immediately begin earning points
with the purchase of their memberships and each month
following with each membership payments. Points will be given
for Seacret product purchases, Seacret and Club Seacret branded
merchandise purchases, Seacret Escapes purchases and for
referrals to Club Seacret.
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HOW MANY POINTS ARE EARNED?
Club Seacret Members will begin by earning 1 point per US $1
spent on qualifying purchases to begin. Points will also be
rewarded for each yearly membership anniversary which can
be utilized toward their reaching their next membership tier.
WHAT ARE THE MEMBERSHIP LEVELS?
Every Club Seacret member will begin as an Ambassador and
have the opportunity to advance based on their activity within
the club.
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Membership levels are:
1) Ambassador
2) Esteemed Ambassador
3) Prestige Ambassador
4) Elite Ambassador
5) Invitation Only
See the AMBASSADOR MATRIX for more details.
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WHAT’S THE DIFFERENCE BETWEEN EACH
AMBASSADOR LEVEL?
As a member’s Ambassador tier increases, access to additional
product lines become available. Access to exclusive Seacret
Escapes and Experiences and point benefits also increase.
The higher the Ambassador tier, the more value in points per
dollar spent become available on qualifying purchase. (See matrix)
WHAT CAN I BUY WITH MY POINTS?
As a Club Seacret member, points can be utilized to purchase
Seacret products, both Seacret and Club Seacret branded
merchandise, and Seacret Escapes. In order to purchase, the full
amount of points must be available, minus shipping.
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CAN I EARN POINTS BY REFERRING NEW
CLUB SEACRET MEMBERS? HOW?
A Club Seacret member must have a minimum of 3 personally
enrolled Club Seacret members to qualify for monthly referral points.
The Referring Member receives 50 points for each personally
enrolled member when the referred members pay their monthly
subscription fee. Referral points are awarded the month
following qualification.
Referral Points Examples:
EXAMPLE 1:
• Suzie referred 4 new Club Seacret Members in the
month of August
• Each of those 4 members paid their September monthly
subscription (in September)
• Suzie qualifies for 200 points (50 for each personal enrollment
the prior month)
• Suzie is awarded the 200 referral points in October
EXAMPLE 2:
• Suzie referred 2 new Club Seacret Members in the
month of September
• Both of those 2 members paid their October monthly
subscription fee (in October)
• Plus 3 of the members she referred in August also pay their
October monthly subscription fee (in October)
• Suzie qualifies for 250 points (50 for each of the 2 new
personals and 50 for each of the 3 existing personals
who paid their monthly payment in October)
• Suzie is awarded the 250 referral points in November
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DO MY POINTS EXPIRE?
Yes, points will expire at the end of the calendar year following
the year they were accumulated. If for any reason, membership is
canceled, points will be lost.
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Point Expiration Example:
• Carlos accumulated 25,000 in 2021
• He has used 5,000 points for purchases in 2021
• He utilizes 10,000 points for purchases in 2022
• The remaining 10,000 points expire at the end of 2022
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CAN I GET AN EXAMPLE OF HOW TO ACHIEVE
AND MAINTAIN A HIGHER TIER?
Yes, if you find a provider you prefer you can set appointments
with that provider within the application.
Level Up Example:
• Jack joined Club Seacret on May 31, 2021
• Jack earned 10,000 points by November 30, 2021
• Jack qualifies as a Prestige Ambassador on November 30, 2021
• Beginning December 1, 2021, Jack will now earn 3 points
for every $1 spent on qualifying purchases
• Jack earns a total of 15,000 points by the end of 2021, so he
does not have enough points to level up to Elite Ambassador
• Jack’s highest achieved tier for 2021 is Prestige Ambassador
• Jack remains a Prestige Ambassador for all of 2022
• In 2022, Jack earns 5,000 points
• In 2023, Jack’s highest achieved tier is now an Esteemed
Ambassador because he did not earn the required
10,000 points to maintain his Prestige Ambassador level
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WHAT HAPPENS IF I MISS A PAYMENT?
Every Club Seacret member will receive a one-time exception for
up to two payments prior to losing their benefits. If three or more
payments are unpaid or a period of 12 weeks have passed since
the last payment, the Club Seacret member forfeits all benefits,
reward and member status.
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WHAT IF I WAS A MEMBER AND WANT TO JOIN AGAIN?
DO I GET MY POINTS BACK?
If a former member reinstates membership after a cancellation
where three or more payments were missed, they will begin their
membership again starting at the Ambassador level.
ARE THERE LIMITATIONS ON THE NUMBER OF
PURCHASES OR ACTIVITIES ELIGIBLE FOR POINTS?
There is no limitation as to the number of purchases or activities
you can use your points toward, but you must have enough
points to cover your entire purchase less shipping.
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WHEN I EARN POINTS, CAN I REDEEM THEM
IMMEDIATELY? HOW LONG DOES IT TAKE FOR MY
PURCHASES TO ACCRUE POINTS TO MY ACCOUNT?
Qualifying purchases will award points immediately after
purchase or travel. Referral points are awarded the following
month. Points will mature and be eligible to redeem toward a
purchase 30 days after they are awarded.
HOW DO I KNOW HOW MANY POINTS I HAVE?
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Your Club Seacret Loyalty Points will be displayed in your
Back Office.
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WHAT DO I DO IF I BELIEVE POINTS WERE NOT
PROPERLY CREDITED TO MY ACCOUNT?
Contact Customer Care at clubseacret@seacretdirect.com.
WHAT HAPPENS TO MY POINTS IF I RETURN A PRODUCT
OR AN ORDER IS CANCELED ?
If a member returns merchandise or if a personal Referral cancels
their membership during the 30-day grace period, the points will
be reduced accordingly.
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Points Matrix
Tier Name
Points Earned
per $ Spent
Point Required to
Qualify for Tier
Anniversary
Points
Points for Monthly
Subscription
Monthly Points for Referring
Club Seacret Members (3 Min)
Ambassador 1 0 500 50 / 65 50 Each
Esteemed
Ambassador
2 5000 500 50 / 65 50 Each
Prestige
Ambassador
3 10000 500 50 / 65 50 Each
Elite
Ambassador
4 20000 500 50 / 65 50 Each
Invitation
Only
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