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Question 181 to 185 refers to the following e-mail.
1 ST ARTICLE AND QUESTIONS ON THE PREVIOUS PAGE
From: James Brown [jbrown@greenvacationinn.com]
To: David Collins [dcollins@qctd.com]
Cc: Sophy Wright [swright@greenvacationinn.com]
Date: June 17, 2010
RE: Complaint about cancellation of my reservation for Green Vacation Inn
Dear Mr. Collins
I’m James Brown, the general manager of Green vacation Inn.
I have heard everything from Ms. Sophy Wright, Customer Service Representative
of Green Vacation Inn.
We deeply apologize for inconvenience this has caused.
Thank you for your time to send us fax and all materials. We went through all
those materials and check our system status on the day when you requested to
cancel the reservation. It seems that this problem was caused due to the
reservation system trouble on that day. Although this kind of problem rarely occurs,
we are very sorry for the inconvenience this system trouble caused you. We of
course would like to reimburse the entire amount to you as soon as possible. To
take a procedure of this reimbursement, please kindly let us know your bank
account information.
184. What is this e-mail mainly about?
(A) Sales plan
(B) Compliment to sales amount
(C) Comparison of total sales
(D) Sales Meeting
185. The word "preceding" in first aragraph,
underlined is closest in meaning to
(A) previous
(B) latter
(C) prosperous
(D) flourishing
For the inconvenience we have caused you, we will send accommodation coupons
that can be used for any future staying at Green Vacation Inn for free.
If you have any questions for this matter, please feel free to contact us any time.
Once again, we apologize for any trouble this may have caused you. We will do our
best to prevent such things from happening in the future.
Sincerely,
James Brown
General manager of Green Vacation Inn