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PROTECTING YOUR BRAND Please review federal, state and local regulations to ensure your compliance with the law. For safety and sanitation, stay up to date and check the latest information on CDC.gov. Consult your legal advisors regarding any risks associated with starting a new venture or implementing any recommendations. PROTECT YOUR BUSINESS TOOLKIT 4
While many restaurants have utilized patio dining, a large number of guests continue to choose delivery and takeout options instead. So, how can you deliver the same level of service to guests that choose takeout over in-house dining? Consider the following steps. Take Delivery In-House Self-delivery has advantages for restaurants looking to grow their delivery business. Keeping food delivery service in-house helps ensure customers get the quality service they expect. Self delivery gives control of operator’s brand. By offering in-house delivery the operator can oversee every aspect of the delivery process to ensure customer satisfaction. Speedy Deliveries When they visit your restaurant, guests want to be seated quickly, spend ample time with their menu, and receive their food and check in a timely manner. How does that translate to food delivery? It means guests expect your restaurant to deliver food quickly and provide anything extra—like condiments and napkins—they might need to enjoy the meal. Properly Package Food Keeping food at a stable temperature and looking presentable plays a crucial role in keeping customers satisfied and willing to return. Your food may be tasty, but it can lose its appeal to some people if it’s not the right temperature or if it requires reheating. Consider separating foods of different temperatures with insulated hot and cold bags. Place sauces and liquids in separate containers and wrap them in a cushiony material to prevent messy spills during delivery. Investing in proper food containers that maintain the integrity of the food will help keep your customers satisfied. Double Down on Food Safety Every kitchen should make food handling safety a top priority, especially during the time of COVID-19. Look at food safety training courses as an investment in your customers' health and the reputation of your business. Even for experienced staff members, refresher courses offer new information or reminders about hygiene, cross-contamination, proper food temperatures, allergen awareness, and more. Having a knowledgeable staff can help save lives and protect your business against negative PR. Utilize Tamper-Evident Labels or Tamper Evident Bags You can ensure food safety with tamper-evident labels and tamper evident bags. Ensuring a secure food delivery provides peace of mind to the customer and can help deflect negative online reviews. The extra attention to detail will help keep customers coming back again and again in the future. Click here for our ProtectIt Tamper evident labels on Sysco Shop PROTECT YOUR BUSINESS TOOLKIT 5
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