Spa Executive_MARCH-2021-V3

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Book4time integrations
Let’s take a look at real life examples of integrations and
use-cases with those we have at Book4Time today.
PMS
The Property Management System (PMS) is the core system
used by hotels and resorts. This is the system that manages
the room bookings and guest profiles amongst other things.
If a Hotel guest books a spa treatment during his or her stay,
the spa needs to have the ability to look up the guest’s profile
for the reservation and charge the guest’s spa treatment to his
or her room. Simple right? Well to accomplish these tasks, the
spa system needs to be integrated to the PMS system.
Today, Book4Time integrates with many PMS systems including
Opera (Oracle Hospitality), Infor, Guestline, Galaxy,
Agilysys and many more, to ensure that hoteliers can centrally
manage their guest accounts, and to provide an excellent
customer experience.
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ACCESS CONTROL
You’re checking in at the spa for your massage appointment.
The concierge makes a few clicks on the system and hands
you an access card. This card grants you access to the
change room, your assigned locker, the lounge, and all amenities.
Assigning your access card or wristband may seem like
a straightforward process, which it is – with the help of an
integration.
MARKETING & CRM
A large part of managing a hotel and spa is the capacity to
which you understand your guests and how you interact with
them before and after a stay or treatment. How many times
have they stayed at your hotel? What time of the year did they
stay? What did they purchase when they stayed? What spa
treatments did they book in the past? Are they a local guest?
How do we answer these questions? You’ve probably guessed
it by now; integration.
Today, Book4Time integrates with systems like Demandforce
and Revinate, who generate customer insights by capturing
guest data. With these insights, the spa can answer the questions
posed above. This information allows the spa to segment
their guests and offer personalized experiences and/or promotions
for more effective, meaningful engagement.
Book4Time partners with Access Control systems like Gantner
to allow spas to easily manage and assign access to amenities,
lockers, lounges, and different member areas from one
system.
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GUEST EXPERIENCE
Wouldn’t it be nice to have the option to check-in to your hotel
room, order room service, make a dinner reservation, and book
a massage, all from a single mobile app? Enter guest experience
applications. These apps are designed to improve — you
guessed it — the guest experience. But how exactly are they
able to manage your dinner reservation or spa booking? One
word: integration.
Today, Book4Time partners with guest experience applications
including Intelity, Hudini, and DigiValet to allow guests to
make a spa or activity booking right on the hotel’s mobile app.
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Integrations allow businesses to save time, improve customer
experience, run smoothly and do things they would never be able
to do otherwise.
Interested in learning more about integrations? Talk to us.
Visit Book4Time.com
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