Spa Executive_MARCH-2021-V3

"The best experience that we can give to our
clients is when we can cross that wall that we
all put up around us and open a new window
through which to see and enjoy and be grateful
for the moment and experience."
have some knowledge of psychology
so I try to integrate the elements
that help us to be in wellness. A
wheel of wellness includes mental
health, spiritual health, social
health, and body health. We offer a
complete experience that helps to
relax, destress, reduce anxiety and
recover the immune system and
energy balance. This has always
been important but at this time it is a
priority in a humane life.
Last year I had internal bleeding and
I lost a lot of blood. I almost died and
nobody knows what was wrong with
me. I think it was my body’s way of
resetting. That experience changed
the way I feel and believe in the world.
At that moment, I started to live again
and to want to share this light with
everyone. If I can touch one heart,
and transfer to a few people this light
and the elements we need to be well
for the whole of humanity that will be
great. It's time to heal.
What do you think makes a
great guest experience?
Let me give you an example.
Yesterday, I was reviewing the
“
treatments we offer in the hotel and
I was in the beauty parlor, ready to
receive a hair treatment. I was running
around because I need to answer a
lot of emails and have a lot of phone
calls, and I sat down and leaned back,
ready to have my treatment. The
service provider arrived and she told
me to put my arms down and my cell
phone aside, she started to cover my
body with a hot towel, she used some
aromatherapy. Three seconds later, I
shut my mouth and I forgot everything.
She had me completely in her hands.
What I am telling you with this is that
the best experience that we can give to
our clients is when we can cross that
wall that we all put up around us and
open a new window through which to
see and enjoy and be grateful for the
moment and experience.
Are you relying more on
technology now?
Technology helps us do a lot of things
right now, to determine the kind of skin
that we have, and the products we
need, for example. But it can’t supply
that experience that you get directly
from the hands of experts. You can
get a scan and they can tell you a skin
type. But when you go directly with the
expert, and they feel your skin and use
their hands to apply this product and
are there in the room with you, and you
are present together, technology can’t
supply this. Technology has helped us
a lot in the industry, but the tech needs
to work with the experts and the magic
creators of these experiences. Without
this it will be impossible to be in a spa.
Are there any trends or
developments in hospitality, spa,
or wellness that you’re excited
about?
I’m excited about everything. This
past year has been a rough time
and it’s a challenge to survive but
the community is going through
a transformation. I’m sure that all
the new ideas that come out of this
transformation will be amazing. A lot
of providers are creating new elements
and finding ways to renovate, recreate,
reset, and be in this new way of living.
I'm excited because all the time I hear
new and creative ideas for the future.
Spa Executive MARCH 2021 ISSUE - 22 - - 23 - Spa Executive MARCH 2021 ISSUE