8 Steps 2.18.2021 Jeremy spread

Step 2:
Choose to Explore
Your board is responsible for
making critical decisions,
creating policies, and laying a
cultural foundation for your
owners and their families.
If your board has found
that your management
company is not equipped
to render adequate
guidance and support based
on industry experience, it
may be time to begin to explore
alternative companies that can
provide the level of service and
solutions required for your property.
Start the Conversation:
“It feels like we can’t rely on our
management company to follow through
on our property’s day-to-day tasks, and
we’re getting nervous about how they will
handle our upcoming capital projects.”
“Our friends live in a FirstService
managed property and they receive
frequent updates about the industry and
things that affect us.”
“Does our management company have
the resources to enhance our property
values, reduce operating costs and
improve the lifestyles of our residents?”
A lack of direction and support from
your management company can
frustrate your decision making or
facilitate costly mistakes given the lack
of immediately available resources. In
turn, your residents may lose confidence
in the board’s ability to protect their
interests.
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