FSR Value Add Brochure

Exclusive
VALUE-ADDED
SERVICES AND
SOLUTIONS

BEING THE LEADING PROPERTY MANAGEMENT
FIRM IN NYC ALLOWS US TO OFFER OUR CLIENTS
A SUITE OF SERVICES SPECIFICALLY DESIGNED TO
ENHANCE RESIDENT LIFESTYLE, REDUCE COST
AND MITIGATE RISK.
Cost Savings Programs
Lower Utility Rates
Save up to 13 percent on
electricity and natural gas rates
through our energy aggregation
purchasing program.
Funding for Efficiency Projects
We secure over $3 million annually
in incentive funding to help
expedite efficiency projects—from
HVAC and Energy Management
System upgrades to new chillers
and LED lighting.
Discounted Tax
Certiorari Services
Settle your tax protests by paying
a fee equal to nine percent of the
total tax savings—well below
the 15-plus percent industry
standard.
Our Energy Aggregation Purchasing Program
has saved clients nearly $15 million
ELECTRICITY
UTILITY
SUPPLY COST
FIRSTSERVICE ENERGY
SUPPLY COST
UTILITY
SUPPLY COST
FIRSTSERVICE ENERGY
SUPPLY COST
$0
NATURAL GAS
$20 $40
$60
$80
Cost in Millions
Total
Savings
$5,492,908
13%
Total
Savings
$9,054,128​
12%
Reduced Local Law 87 Fees
Pay 20 percent less for NYC’s
mandated LL87 energy audit and
retro-commissioning services.
Workers’ Comp Discounts
and Dividends
Save up to 20 percent on workers’
compensation premiums. Work
safety and risk management
training for building employees
results in less claims, yielding
dividends of $1,000,000 for clients
each year.
Professional Management for
Capital Projects or Crises
A dedicated project manager is
available to serve as your property’s
representative when undertaking
capital projects or mitigating
emergencies—from retaining
professionals and developing the
scope to negotiating contracts and
providing project oversight.
Quality Service at
Competitive Rates
Controlled bidding of third-party
contracts and cost comparisons
with a variety of vendors ensures
the best quality at the most
competitive prices, including
volume discounts.

Professional, Amenity, &
Lifestyle Services
Amenities Offerings Increase Value
and Enhance Lifestyles
We offer a one-touch amenity
management solution, both virtual
and on-site. Our specialists can
create a more valuable amenity
experience for you—from the
conceptualization, design,
refurbishing, and repurposing of
amenity spaces to the creation
and operation of a range of fitness
programs, lifestyle activities, and
enhanced concierge services.
Your property’s new residents
will enjoy the convenience of
complimentary move-in assistance
to help manage every aspect of their
move—from utility transfers and
activation to referrals to moving
companies offering preferred pricing.
Leasing
Our professional, licensed sales
and leasing experts are available
to assist you with any real estate
need.
In-House Brokerage for Sales
and Access to Exceptional
Staffing Services
We can facilitate janitorial,
maintenance, concierge/front desk,
and security services for non-union
buildings.
Some of these services are offered through
our affiliates, partners, or subsidiaries,
including: FirstService Energy, FS Insurance
Brokers, FirstService Project Management,
FirstService Financial, FirstService Realty
NYC, LIVunLtd. and Planned Companies.

Proprietary Tools &
Service Solutions
24/7 Customer Care
Your residents can speak with a live
specialist who can address their
inquiries, day or night, 365 days
a year.
Reduce Costs and Consumption
with Data Analytics
Our complimentary Energy Report
Card analyzes your property’s energy
performance to enable informed
decisions about efficiency strategies.
We’ll assess projects you may be
considering, as well as recommend
customized strategies that will
reduce costs and consumption, and
increase efficiency.
Seamless, Timelier Communication
Our proprietary website portal,
FSRConnect, facilitates
communication among residents,
board members, and management
by providing instant, secure
access to services and building
information. Your residents can
use your community website to
view account balances, submit
service requests, and receive
package notifications. Property
managers can send instantaneous
voice and email alerts to some or
all residents, which is especially
useful in emergencies. We can also
assist with creating informative
newsletters for residents.
Simple, Online Application Portal
Our secure, online system eases
the application review process.
You can review applications and all
supporting documents then accept
or reject with a click of a button.
Quick Access to Online Documents
& Certificates
Bank and Appraiser Questionnaires,
Offering Plans, Amendments, and
Certificates of Insurance are
available via our website.
Service Provider Certification
Protects Boards
By partnering with an independent
credentialing company, we are able
to provide you with a list of certified,
trusted vendors to protect you
from unexpected loss, increased
insurance claims, and potential
legal liability exposure.
Training & Education Ensures High
Quality Staff Performance
Courses offered via our industryleading
online learning management
system are complemented by handson
experience in our Learning Center,
where property managers and
building personnel undergo training
and certification in building systems
and operations to consistently
deliver the highest level of service.

Financial Services
Flexible Energy Project
Financing Options
We offer several options for
financing energy retrofit and
solar installation projects
that feature attractive
interest rates, no up-front
investment, and repayment
derived entirely from the
resulting energy and cost
savings.
Superior Rates on
Banking Services
Obtain above-average interest rates on reserve, capital improvement,
and escrow accounts from commercial banks. FDIC and Excess Deposit
Insurance on liquid money market accounts and certificates of deposit are
also available.
Better Terms and Lower Costs on Loans
We offer flexible financing options yielding lower interest rates and closing
costs with quicker-than-average closing timeframes.
Competitive Insurance Pricing and Terms
Take advantage of improved coverage and 5-10% savings on our property
and general liability insurance program. Proactive risk management and
master umbrella policies are also available.
INTERESTED IN LEARNING HOW WE CAN
APPLY THESE VALUE-ADDED SERVICES AND
SOLUTIONS TO YOUR PROPERTY?
CONTACT US TODAY FOR A
PERSONALIZED EVALUATION!
Making a Difference.
Every Day.
212.324.9944
info@fsresidential.com
www.fsresidential.com

622 Third Avenue
New York, NY 10017