The Recycler issue 337
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Remote working:<br />
Approved printers and<br />
collection challenges<br />
Depending on your job role, having access to a<br />
printer, copier or a scanner in your office is a right,<br />
a privilege or just something that is required to<br />
make your job easier. At least, that was the case<br />
until COVID-19 changed the way we work.<br />
Starts page 4<br />
December 2020<br />
Issue <strong>337</strong> | £10<br />
Fuji Xerox in court over unfair contracts<br />
<strong>The</strong> Australian Competition and Consumer<br />
Commission goes to court against Fuji Xerox<br />
alleging that their small business contracts<br />
contain 173 unfair contract terms.<br />
Page 14<br />
MPS channel optimistic<br />
despite COVID-19<br />
<strong>The</strong> MPS channel is optimistic<br />
that 2021 will see revenues<br />
rebound and growth in opportunities to<br />
offer cloud services, contactless printing and<br />
support for home printing as customers adapt<br />
to the demands of remote and hybrid working.<br />
Page 18<br />
Despite COVID-19: GM Technology<br />
continues to see substantial growth<br />
<strong>The</strong> company continues to see unprecedented<br />
growth despite the coronavirus pandemic,<br />
economic downturn and lockdown began in<br />
March this year.<br />
Page 26<br />
TSTIMPRESO<br />
TST Impreso to distribute KODAK<br />
consumables<br />
DCI Ltd announced a strategic agreement<br />
with TST Impreso, Texas, for the distribution<br />
of KODAK remanufactured ink and toner<br />
cartridges for the US market.<br />
Page 29
IN THIS ISSUE<br />
2 Issue <strong>337</strong> December 2020
EDITORIAL<br />
As we went to press….<br />
HP+<br />
As we went to press HP had announced<br />
the launch of their HP+ subscription plan<br />
for toner and inkjet printers which is an<br />
expansion of its Instant Ink subscription<br />
service to include toner. Staples will be<br />
the first to offer HP+, a complete printing<br />
solution combining hardware, Instant<br />
Ink and HP Smart App with subscription<br />
plans starting at just $1.99 (€1.68) a<br />
month. To get traction on HP+ there<br />
are incentives including six months free<br />
supplies and one extra year of warranty.<br />
Why now? well the demand for printing<br />
is high (+6% NPD/GFK) at the moment,<br />
driven by millions of people working and<br />
learning from home. However, this home<br />
demand does not replace the reduction in<br />
office based MPS revenues seen by many<br />
OEMs.<br />
Europe<br />
Meanwhile in Europe, HP has been<br />
leading the talks between EuroVAprint, a<br />
group of eleven OEMs and the European<br />
Commission on a Voluntary Agreement<br />
to reduce energy consumption in their<br />
printers and consumables. <strong>The</strong>re has been<br />
some input from leading remanufactures,<br />
but one of the key elements of the draft<br />
Voluntary Agreement is that the agreement<br />
won't apply to OEM cartridges or<br />
containers supplied under a subscription<br />
Demand for printing is high (+6% NPD/GFK)<br />
at the moment, driven by millions of people<br />
working and learning from home.<br />
(Instant Ink, MPS etc) or service models.<br />
It seems that HP is trying to get ahead of<br />
the game and with HP+ is an attempt to<br />
lock out the aftermarket. From a European<br />
market perspective, legislation for reuse<br />
and sustainability would be a better option<br />
for the whole market.<br />
You can read the latest state of play on the<br />
Voluntary Agreement on page 36.<br />
<strong>The</strong>ft is theft, but…<br />
An employee of Austin Public Library<br />
was able to buy $1.3 million (€1.1 million)<br />
worth of toners which were later sold<br />
online, and justice finally caught up<br />
with him. <strong>The</strong> employee got away with it<br />
because he was responsible for ordering<br />
▲ Stefanie Unland Editor<br />
& Publisher, <strong>The</strong> <strong>Recycler</strong><br />
and approving the purchase and paying the<br />
bills. Seems that thefts like this happen<br />
because of poor management. A tough<br />
lessen for Austin taxpayers who won’t get<br />
their $1.3 million (€1.1 million) back.<br />
Remote working<br />
A quick insight from us. 25% of <strong>The</strong><br />
<strong>Recycler</strong> subscribers have changed the<br />
delivery address from the office to the<br />
home. At the same time, more people are<br />
reading the digital edition of the magazine.<br />
2000+ people have changed their email<br />
addresses from work to private. While it<br />
is clearly not definitive research, it is an<br />
emerging trend that working from home is<br />
with us for some time to come.<br />
All change (again)<br />
<strong>The</strong> International Consumer Goods<br />
Show 2021 will be held on 17 – 20 April<br />
and in parallel will be an online Digital<br />
Days show. This is a unique one off<br />
event. “Office powered by Paperworld”<br />
will be a key element of the show<br />
bringing together most of the aspects of<br />
Paperworld including printer supplies and<br />
consumables. To find out more, visit our<br />
website www.therecycler.com/ICGS2021/<br />
As a result of this change, <strong>The</strong> <strong>Recycler</strong><br />
Live conference that was scheduled for 20<br />
– 21 May 2021 will now be held on 16 -17<br />
September 2021 at the Holiday Inn Prague<br />
Congress Centre. ■<br />
Issue <strong>337</strong><br />
December 2020<br />
3
FEATURE<br />
Remote working:<br />
Approved printers and<br />
collection challenges<br />
Depending on your job role, having access to a printer, copier or a<br />
scanner in your office is a right, a privilege or just something that<br />
is required to make your job easier. At least, that was the case until<br />
COVID-19 changed the way we work.<br />
▲ Peter Mayhew Director & Senior<br />
Analyst, Lightwords Imaging<br />
When millions of workers were instructed to<br />
work from home, IT departments scrambled<br />
to get systems in place to allow employees<br />
to “sign-in” securely to the business and<br />
access key folders, files and mission critical<br />
applications. Print was somewhat an<br />
afterthought.<br />
Those used to printing pages to complete<br />
forms, gain authorisation or finalise reports<br />
were offered digital versions as an option<br />
but, not every scenario could remove paper<br />
from the workflow. For example, the Legal<br />
Officer reviewing and completing contracts,<br />
the Project Manager planning time<br />
allocations and the Designer proof checking<br />
artwork, all rely on the printed pages for<br />
their work. But how did they put in place a<br />
printing facility at home?<br />
FEATURED<br />
A R TIC L E<br />
First question to their employer was who<br />
is going to pay for the facility? <strong>The</strong> quick<br />
answer was employee pays and submits an<br />
invoice for reimbursement. Not ideal if cash<br />
flow or credit is a problem for the employee.<br />
Second choice, the business buys the<br />
printers (transactional) and has them “drop<br />
shipped to the employee’s homes. A more<br />
convenient option for the business but still,<br />
problematic if the purchasing and approval<br />
process is bureaucratic. Or the business<br />
contacts its MPS provider and they “add-on”<br />
a quantity of lower specification desktop<br />
printers to the MPS contract (contractual).<br />
Probably the most convenient option for the<br />
organized business with the most control<br />
going forward.<br />
Those used to printing pages to complete forms,<br />
gain authorisation or finalise reports were offered<br />
digital versions as an option...<br />
Next question is who qualifies to get<br />
a printer at home? <strong>The</strong> answer to this<br />
question is addressed in a recent study<br />
entitled “<strong>The</strong> Future of the Office Survey<br />
(US): Keypoint Intelligence 2020”,<br />
which also contains a Western European<br />
component. <strong>The</strong> study identified that<br />
what and how American workers at home<br />
printed varied depending on the size<br />
of their employer.<br />
Most American home printing was an<br />
attempt to replicate a paper-based office<br />
workflow with documents either printed<br />
and home and 1.) returned to the office<br />
by post, 2.) stored and filed when back in<br />
the office or 3.) scanned and emailed back<br />
into a digital workflow. Previous Keypoint<br />
Intelligence studies had also identified<br />
that the primary reasons to print were for<br />
permanent storage usually to fulfil a legal<br />
requirement, signature, approval or, to<br />
pass a hardcopy to a colleague. Document<br />
annotation, meeting notes and presentation<br />
reviews are other popular reasons to print.<br />
4 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
Many of these services are offered and implemented<br />
by the industries OEMs from their copiers and<br />
MFPs and are accessible from the end-user’s desktop.<br />
Managers scrambled to put forward these<br />
typical justifications to IT managers for<br />
printers at home and IT Departments had<br />
few arguments against a solid justification.<br />
IT Services have, over the past few years,<br />
been implementing document workflow<br />
services which included standardized forms,<br />
approval processes and digital signature<br />
systems. Implementation of document<br />
workflows has expanded into almost all<br />
vertical markets with both bespoke and<br />
standardized offerings.<br />
Many of these services are offered and<br />
implemented by the industries OEMs from<br />
their copiers and MFPs and are accessible<br />
from the end-user’s desktop. Documents can<br />
even be captured using apps which convert<br />
smartphone camera pictures to pdf’s and<br />
enter them direct into digital workflows.<br />
Assuming that the employee with a business<br />
printing at home need was able to get through<br />
these justifications and was told to buy a<br />
printer, the next question was what to buy<br />
and from where? This was probably the most<br />
expensive option for many businesses.<br />
When the home worker has latitude to pick<br />
what they want, brand preferences come into<br />
play, feature sets quickly become meaningless<br />
beyond does is print with good quality and<br />
quite quickly, can it copy, scan, maybe fax<br />
and, is it easy to connect to the home Wi-Fi?<br />
A secondary consideration is the cost and<br />
availability of supplies. Very few buyers were<br />
able to discover what it costs to print a page<br />
in colour, if you could easily turn off colour<br />
printing or, how to dispose of the empties.<br />
Unused and unwanted<br />
empty cartridges?<br />
OHANA<br />
TECHNOLOGY<br />
We can solve your problem. It is a 3 step process:<br />
1. 2. 3.<br />
Contact us to arrange<br />
delivery, either by phone<br />
or email.<br />
We sort your cartridges, extracting<br />
everything of value and arranging the<br />
correct recycling of everything else.*<br />
* Cartridges of value will be sold on your behalf<br />
through our global network.<br />
Settle up with you and send<br />
you all the waste transfer<br />
documents for your records.<br />
To find out more, call Terry Bridgeman on +44 1328 633013, or email him at info@ohanatl.com<br />
Issue <strong>337</strong><br />
December 2020<br />
5
FEATURE<br />
FEATURED<br />
A R TIC L E<br />
If it were possible to go into a store then,<br />
the inkjet or toner discussion may have<br />
happened. But all the shipment reports<br />
indicate that inkjet was the clear winner<br />
during European lockdown. We now have<br />
an enlarged population of home ink jet<br />
printers consuming volume from toner<br />
pages that used to be produced on highly<br />
specified, A3 copiers and MFP’s in offices.<br />
<strong>The</strong>se inkjets are also responding to the<br />
increased demands of printing homework<br />
assignments.<br />
<strong>The</strong> home office inkjet winners were<br />
Brother, Canon, Epson and HP, but only<br />
where they had inventory at the correct<br />
locations. Ink tank printers and MFP’s<br />
proved especially popular along with those<br />
offering supplies subscription service. <strong>The</strong><br />
compelling argument for ink tank printer<br />
types was the high number of pages that<br />
can be printed from one fill of ink and the<br />
low cost of refill ink. Careful design means<br />
a mess free refilling experience, a critical<br />
<strong>issue</strong> for home users.<br />
Between the HP Deskjet, Envy and<br />
NeverStop ranges the brand leader had<br />
inkjet and toner options with cartridges,<br />
ink tanks and a toner refill proposition.<br />
<strong>The</strong> instant ink option of paying a monthly<br />
fee for a commitment to print a specific<br />
number of pages proved popular because,<br />
users always have ink available. For many<br />
this was the first time the price to print a<br />
page was transparent and many, used to<br />
committing to similarly structured phone<br />
contracts, signed up.<br />
Printed page costs vary with HP Instant<br />
Ink depending on how many pages you<br />
commit to print. <strong>The</strong> price could be as<br />
high as €0.03 ($0.035) per colour A4 page<br />
charged through a monthly subscription!<br />
HP NeverStop printers are only available<br />
as a monochrome device, with toner refill<br />
costs at €0.007 ($0.008) per page based on<br />
standard page coverage and yield.<br />
Throughout the pandemic, HP’s most<br />
popular laser printers have been their<br />
Color LaserJet Pro M479fdw and the HP<br />
LaserJet Pro M404dn, probably because<br />
of their powerful wi-fi connectivity, wide<br />
transactional availability, easy to find<br />
supplies and security upgrade possibilities.<br />
Epson UK’s Alice Ramsden de Gomez,<br />
Consumer Product Manager said: “<strong>The</strong><br />
demand for Epson’s entire consumer range,<br />
including printers, projectors and scanners,<br />
has been extraordinary as the pandemic has<br />
unfolded.” Epson claim that in Western<br />
Europe they saw a surge in demand for<br />
their Eco-Tank range, especially the<br />
ET27XX models as well as the ET-3750<br />
and the ET-4750. Epson arguably had the<br />
most experience and range to win, they<br />
had been shipping ink tank products into<br />
emerging markets for several years and<br />
understand this market. <strong>The</strong> refill ink per<br />
color printed page price for the Epson ET-<br />
3750 is €0.006 ($0.007).<br />
Brother also recorded higher than usual<br />
sales for their cartridge-based printer and<br />
MFP ranges, probably due to their strong<br />
channel presence in the micro and small<br />
business markets.<br />
If it were possible to go into a store then, the<br />
inkjet or toner discussion may have happened.<br />
But all the shipment reports indicate that inkjet<br />
was the clear winner during European lockdown.<br />
That leaves Canon with their Pixma and<br />
Maxify ranges. It was these cartridgebased<br />
ranges that were readily available<br />
on the shelves across Western Europe,<br />
but Canon quickly responded to demand<br />
adding MegaTank products to the Pixma<br />
range. <strong>The</strong> Canon MegaTank ranges offer<br />
high page yields from a single fill of ink<br />
at a colour page price of €0.005 ($0.006),<br />
which compares well to transactional<br />
toner printed page costs and even some<br />
bulk ink tank competitors.<br />
6 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
Issue <strong>337</strong><br />
December 2020<br />
7
FEATURE<br />
Where business did keep the home users<br />
buying decision in-house, a different<br />
scenario emerged. Toner proved a more<br />
popular choice, probably because B2B<br />
printers offer a better integration into<br />
the extended office network than even<br />
the most advanced Business inkjet MFP’s<br />
provide. Familiar workflow apps were<br />
often available for these devices, especially<br />
when scanning to cloud-based servers was<br />
required.<br />
Winners in this segment were those<br />
brands which resisted the strategy of<br />
the last few years to build increasingly<br />
sophisticated A3 copiers with high duty<br />
cycles and then lock-in medium and large<br />
sized enterprises with complex MPS<br />
contracts and punitive exit fees. <strong>The</strong>se<br />
copiers from Canon, KonicaMinolta,<br />
Kyocera, Ricoh and Sharp and Xerox<br />
are now experiencing changed operating<br />
patterns from workers who only irregularly<br />
visit the office for collaboration.<br />
As evidenced by the financial results from<br />
many of these OEMs, revenues from click<br />
charges are down significantly and they<br />
are scrambling to offer new IT Services<br />
based on document workflows, security<br />
implications and new, networking roles for<br />
their office based MFP’s.<br />
Mono brand channel partners, dealers<br />
and resellers all struggled to find suitable<br />
hardware to offer home workers in the<br />
product ranges of their copier type OEM<br />
partners. Fortunately, their vendors had<br />
printer-based alternatives available. But<br />
often, the printers on offer were too highly<br />
specified, the wrong footprint for the<br />
home environment or, very energy hungry.<br />
Lexmark was typical of the OEM’s with<br />
smaller footprint printers and mfp’s who<br />
As evidenced by the financial results from many<br />
of these OEMs, revenues from click charges<br />
are down significantly and they are scrambling<br />
to offer new IT Services based on document<br />
workflows, security implications and new,<br />
networking roles for their office based MFP’s.<br />
gained installations when Enterprise<br />
customers wanted a secure, networkable<br />
device with a manageable cost profile<br />
aligned to existing printing fees, to offer to<br />
home workers.<br />
Getting toner cartridges into the home<br />
office environment is not easy. Gone are<br />
the days of going to the local Staples or<br />
Office Depot for a new toner cartridge.<br />
Fortunately, page yields from toner<br />
cartridges are now high enough to keep<br />
home workers printing for many months.<br />
So, it’s not a huge problem, yet.<br />
IT Departments also know where these<br />
toner-based printers are and if they are<br />
mono, their printing costs are contained<br />
as personal printing is less attractive. If<br />
the IT department, or its MPS provider<br />
has sufficient sophistication they will<br />
also be able to monitor use in the home<br />
environment and ensure that automatic<br />
supplies replenishment happens on-time<br />
and, to the user’s front door.<br />
That brings us onto the problem of<br />
waste. Let’s look at the Ink jet scenario<br />
first. Ink cartridges are a known entity.<br />
In the consumer public domain, local<br />
waste recycling centers used to be the<br />
default collection point but, waste transfer<br />
regulations stopped that activity. Now, the<br />
consumer can choose to:<br />
1. Return the empty in a postage<br />
paid bag or box to the OEM. If<br />
the cartridge was obtained through a<br />
manufacturer subscription service this is<br />
probably the only option as the cartridge<br />
belongs to the manufacturer. <strong>The</strong>y will<br />
have factored the costs of the cartridge<br />
into the subscription service and will be<br />
expecting its return! Users will probably<br />
use this method if they purchased from an<br />
on-line retailer, as well.<br />
2. Take the cartridge back to<br />
the channel partner who sold the<br />
cartridge to the user. This is probably<br />
the simplest return method. If the supplies<br />
were purchased from a physical store.<br />
Taking the empty cartridge back is easy<br />
as the retailer should have a collection<br />
process in place.<br />
3. Donate the empty cartridge to<br />
a charity. This method is appealing to<br />
many consumers as there are numerous<br />
“good-causes” offering local collection<br />
points. <strong>The</strong> charity hosts a collection<br />
box or creates a collection point, and<br />
they are probably paid a fee for each<br />
cartridge returned.<br />
8 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
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Issue <strong>337</strong><br />
December 2020<br />
9
FEATURE<br />
Empty ink refill tanks are a different<br />
proposition because, these are typically<br />
empty plastic bottles which can be placed<br />
into regular household recycling bins and<br />
recycled with household recycling waste.<br />
Toner cartridges are different again and<br />
arguably, were not intended to be placed in<br />
the home environment. <strong>The</strong>y are WEEE<br />
and therefore require licensed collection<br />
and transfer, are candidates for reuse,<br />
remanufacturing and ultimately, regulated<br />
disposal. Choices for the home toner<br />
cartridge user are limited.<br />
1. Return the cartridge back to the<br />
office. Probably the easiest method if you<br />
occasionally return to the office. Simply<br />
repack the cartridge, take it into the office<br />
and leave it in a box with the other cartridge<br />
returns for collection by a licensed collector.<br />
2. Return to an OEM repair<br />
facility. Some manufacturers use their<br />
local service centres to act a toner cartridge<br />
collection point.<br />
3. Toner cartridge purchased<br />
from a catalogue supplier. Place the<br />
cartridge back its original packaging and<br />
seal the box. Call the supplier and request<br />
a return label, that is usually delivered with<br />
your next order of stationary. Label the<br />
box and request a collection with your next<br />
stationary order. A licensed collector calls<br />
and takes away the cartridge.<br />
All the OEMs will offer one or some<br />
of the previous consumer and B2B<br />
solutions. However, returning the<br />
empty cartridge will involve some effort<br />
on the end user’s part.<br />
4. Return to a cartridge<br />
remanufacturer for reuse. Simply call<br />
your local remanufacturer and then ask if<br />
they will take your empty toner cartridges<br />
for reuse or remanufacturing. <strong>The</strong>y may be<br />
able to help you.<br />
All the OEMs will offer one or some of<br />
the previous consumer and B2B solutions.<br />
However, returning the empty cartridge<br />
will involve some effort on the end user’s<br />
part. And therein is the problem.<br />
In the office workplace there is an<br />
established process for collecting empty<br />
toner and ink jet cartridges with appropriate<br />
licensing and incentives to encourage<br />
returns depending on the collecting<br />
provider.<br />
At home though, used cartridges are likely<br />
to accumulate. <strong>The</strong>re will be many causes<br />
and reasons; “I forgot to take it back into the<br />
office with me.” “It’s in the back of<br />
the cupboard somewhere.” “We were<br />
moving to a new house and found several<br />
in the back of the garage.” I am sure there<br />
will be many more.<br />
Making it easy for home used, ink and<br />
toner cartridges to re-enter the recycling,<br />
reuse and remanufacturing is a new<br />
problem. It is still looking for a solution. ■<br />
10 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
Issue <strong>337</strong><br />
December 2020<br />
11
IN THIS ISSUE<br />
On the cover<br />
Remote working: Approved printers<br />
and collection challenges<br />
Aftermarket responds to<br />
the Voluntary Agreement<br />
36<br />
ChipJet, it’s all in the<br />
name; Chips and Jets<br />
4<br />
38<br />
Editorial<br />
3 As we went to press….<br />
Feature<br />
4 Remote working: Approved<br />
printers and collection challenges<br />
World Focus<br />
14 Fuji Xerox in court over unfair<br />
contracts • Australian HCP<br />
market sees spike in inkjets<br />
16 HP in the news…<br />
17 Cloud will continue to grow<br />
18 MPS channel optimistic despite<br />
COVID-19<br />
19 Paperworld – New dates and<br />
early booking extended<br />
20 $1.3 million toner theft from<br />
Austin Library • Selling into<br />
the EU? Read on<br />
City News<br />
22 OEM share prices November<br />
2020 • RBS acquires assets<br />
of Databranch<br />
23 Hubei Dinglong releases 2020Q3<br />
results • Marco purchases<br />
Advanced Office Systems<br />
• <strong>The</strong> Lioce Group acquires DPSI<br />
24 Toner Inc Ltd enters insolvency<br />
• Ricoh acquires MTI Technology<br />
Around the Industry<br />
26 Despite COVID-19:<br />
GM Technology continues<br />
to see substantial growth<br />
• Ninestar announces Eric Zhang<br />
as General Manager<br />
27 EveryonePrint achieves<br />
ISO 27001 certification<br />
28 PRPS announces new partnerships<br />
29 TST Impreso to distribute<br />
KODAK consumables<br />
30 MCC and Delacamp extend<br />
exclusive distributorship • HYB<br />
adds distributor in Turkmenistan,<br />
names employee of the month<br />
31 COVID-19 impact on plastic crisis<br />
32 RIS expands InkCenters to<br />
Switzerland • Impression Solutions<br />
launches imaging dealers website<br />
33 KMP hosts local mayor, celebrates<br />
an employees 25 th Anniversary<br />
34 CTS is 25 and celebrates with<br />
a new look website • ARMOR<br />
Office Printing becomes<br />
ARMOR Print Solutions<br />
Feature<br />
36 Aftermarket responds to the<br />
Voluntary Agreement<br />
38 ChipJet, it’s all in the name;<br />
Chips and Jets<br />
Products & Technology<br />
40 IR Italiana Riprografia never stops<br />
41 Katun Europe introduces<br />
assortment of new products • PRPS<br />
adds new range of inkjet cartridges<br />
42 CET announces latest products<br />
• Apex introduces latest<br />
replacement chips<br />
43 GM Technology adds new products<br />
• HYB launches wide variety<br />
of new products<br />
However you consume your<br />
news make sure you engage:<br />
Like, Follow and Share<br />
12 Issue <strong>337</strong> December 2020
Issue <strong>337</strong><br />
December 2020<br />
13
WORLD FOCUS<br />
AUSTRALASIA Fuji Xerox, Legal, ACCC<br />
Fuji Xerox in court over<br />
unfair contracts<br />
<strong>The</strong> Australian Competition and Consumer Commission goes to court<br />
against Fuji Xerox alleging that their small business contracts contain<br />
173 unfair contract terms.<br />
© Fuji Xerox Australia<br />
Following a series of complaints by from<br />
small businesses, including a complaint<br />
from the Australian Small Business and<br />
Family Enterprise Ombudsman, the<br />
Australian Competition and Consumer<br />
Commission (ACCC) has instituted<br />
proceedings in the Federal Court against<br />
printing company Fuji Xerox Australia Pty<br />
Ltd and a related company (together, Fuji),<br />
alleging that in total nine types of Fuji’s<br />
standard form small business contracts<br />
contain 173 unfair contract terms.<br />
<strong>The</strong> ACCC alleges there are 31 different<br />
terms which are unfair, including automatic<br />
renewal terms, excessive exit fees and<br />
unilateral prices increases. <strong>The</strong> terms have<br />
been used in contracts between Fuji and its<br />
small business customers for the supply of<br />
printing goods and services and technical<br />
assistance since at least October 2018.<br />
“We have received a number of complaints<br />
from small businesses alleging that some<br />
of the terms in Fuji’s contracts have caused<br />
them significant financial harm,” ACCC<br />
Deputy Chair Mick Keogh said.<br />
“Some of the unilateral variation terms<br />
allow Fuji to modify contracts by creating<br />
new rights and obligations, including<br />
increasing prices, without notifying its<br />
customers and without giving them any<br />
corresponding right to negotiate or reject.”<br />
“<strong>The</strong> ACCC will argue that the unfair<br />
terms in these contracts cause a significant<br />
imbalance in the rights and obligations of<br />
Fuji and the small businesses they contract<br />
with,” Mr Keogh said.<br />
“This court action by the ACCC should<br />
prompt all other traders in the printing<br />
support industry to review their standard<br />
form contracts and make any necessary<br />
changes to remove unfair contract terms."<br />
<strong>The</strong> ACCC is seeking declarations that<br />
the terms in the existing contracts between<br />
Fuji and its small business customers are<br />
unfair and therefore void, and an injunction<br />
to prevent Fuji from relying on these terms<br />
in its current contracts or entering into<br />
future contracts that contain those terms.<br />
<strong>The</strong> ACCC is also seeking an order for<br />
a corrective notice, a compliance program<br />
and costs.<br />
Fuji responded to the ACCC’s actions<br />
saying: “Fuji Xerox Australia Pty Limited<br />
(FXA) notes the ACCC’s announcement<br />
that it has commenced legal proceedings<br />
alleging certain FXA contracts contain<br />
unfair contract terms under the Australian<br />
Consumer Law.<br />
“FXA had been cooperating with<br />
the ACCC’s investigation and had<br />
proposed a number of contract changes<br />
to seek to address the ACCC’s concerns.<br />
In that context, FXA is disappointed<br />
that the ACCC has decided to commence<br />
proceedings, which FXA intends to<br />
defend.” ■<br />
AUSTRALASIA IDC, Market Research, HCP, Inkjet<br />
Australian HCP market sees spike in inkjets<br />
Working from home brought both challenges and opportunities to the Australian print market,<br />
according to latest data from IDC.<br />
<strong>The</strong> Australian hardcopy peripherals<br />
(HCP) shipment recorded 810,000 million<br />
units in the first half of 2020, according<br />
to the latest IDC Asia Pacific Quarterly<br />
Hardcopy Peripherals Tracker. <strong>The</strong> market<br />
size was 3.7% less year-on-year (YoY),<br />
primarily driven by the weaker demand from<br />
corporates during the COVID-19 lockdown.<br />
Despite the downturn in the laser singlefunction<br />
market category (-20% units YoY),<br />
both inkjet and laser multifunction devices<br />
(MFDs) benefited from the demand growth<br />
from home-users and reported almost flat<br />
YoY performance, against the declining trend<br />
in previous years.<br />
“Consumer-targeted products increased in<br />
sales because of remote working and distance<br />
learning, predominantly through large local<br />
retailers whose stores remained open during<br />
the restrictions,” said Jimmy Li, Market<br />
Analyst at IDC.<br />
From the products’ perspective, inkjet<br />
models within US$100-$300 (€85-€255)<br />
price band experienced a spike in demand<br />
from the home-based working environment,<br />
thanks to the panic buy around March and<br />
April. In contrast, key laser vendors reduced<br />
the shipment volume of low-end laser<br />
devices with a print speed of less than<br />
20 ppm gradually. Both inkjet and laser<br />
markets suffered from a certain level of<br />
stock and logistic <strong>issue</strong>s due to the COVIDoutbreak<br />
in the Asia Pacific regions.<br />
“<strong>The</strong> business world is heading towards<br />
‘the next normal’, a comprehensive<br />
hybrid working model with possible<br />
lower reliance on print,” said Jimmy Li.<br />
“However, the requirement of day-to-day<br />
location independent processes also brings<br />
opportunities to the market. Vendors and<br />
channels can no longer rely on hardware and<br />
consumable sales alone but need to focus on<br />
and expand their offerings into cloud services,<br />
security control, and solution-based approach<br />
across offices and home locations.” ■<br />
14 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
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Issue <strong>337</strong><br />
December 2020 15
WORLD FOCUS<br />
GLOBAL HP Inc., IP, Firmware, SEC<br />
HP in the news…<br />
In the past few weeks headlines included that HP has agreed to pay US$6<br />
million (€5.11 million) to settle charges levied by the U.S Securities and<br />
Exchange Commission, the OEM has managed to get the firmware Class<br />
Action dismissed and more.<br />
<strong>The</strong> firmware Class Action was first<br />
brought by Florida based John Parziale<br />
and others on 27 August 2019 this year<br />
in the United States District Court for<br />
the Northern District of California,<br />
HP’s principal place of business and<br />
headquarters.<br />
<strong>The</strong> complaint sought to stop HP’s<br />
practice of modifying and corrupting<br />
Purchasers’ printers by forcing<br />
unauthorised changes to their firmware<br />
and to obtain redress for all Purchasers<br />
Nationwide (“Class Members”) who, within<br />
the applicable statute of limitations period,<br />
had their HP Printers modified to stop<br />
recognising and accepting third party ink<br />
cartridges.<br />
On 29 September 2020, the Court granted<br />
HP’s motion to dismiss. <strong>The</strong> documents<br />
state: “Pursuant to Federal Rule of Civil<br />
Procedure 58, the Court hereby ENTERS<br />
judgment in favour of Defendant and<br />
against Plaintiff. <strong>The</strong> Clerk of Court shall<br />
close the file in this matter.” United States<br />
District Judge Edward J. Davila filed the<br />
judgement, closing the Class Action for<br />
good.<br />
<strong>The</strong> U.S Securities and Exchange<br />
Commission (SEC) imposed a $6 million<br />
(€5.11 million) penalty as well instigating<br />
cease and desist proceedings against HP Inc.<br />
without admitting or denying the SEC‘s<br />
findings.<br />
Between early 2015 and June 2016,<br />
HP regional managers used a variety of<br />
incentives to accelerate, or “pull-in,” to the<br />
current quarter sales of printer consumables<br />
that they would otherwise expect to<br />
materialise in later quarters.<br />
<strong>The</strong> SEC also found that managers in the<br />
HP Asia Pacific and Japan (APJ) region<br />
sold printing supplies to distributors<br />
who HP known to be involved in selling<br />
HP printing supplies into grey market<br />
channels causing significant margin erosion<br />
and cannibalisation of HP sales in HP’s<br />
European and African markets.<br />
<strong>The</strong> SEC said “<strong>The</strong> practice had occurred<br />
on a small scale in APJ for years and came<br />
to be included in APJ’s budgeting process.<br />
To engage in the A Business [grey market],<br />
sales managers in APJ provided HP product<br />
to resellers and brokers within their region<br />
at higher than normal discounts, knowing<br />
they would sell the goods through<br />
a network of firms into the Middle East.”<br />
In some instances, the discounts were in<br />
excess of forty percent.<br />
Despite the risk that these sales practices<br />
could negatively impact HP’s operating<br />
profit in future quarters, HP did not<br />
disclose to the market during the relevant<br />
time period that its use of the pull-ins and<br />
grey sales were causing decreased margins<br />
and increased channel inventory.<br />
During this period, one regional general<br />
manager in the Printing segment described<br />
“unhealthy levels of stock” in Tier 1 and<br />
Tier 2, saying that “we needed the Supplies<br />
Revenue & we used significant amounts<br />
of contra to push in Supplies at T1 to > 2<br />
weeks above their optimal levels.”<br />
In June 2016, HP changed its go-tomarket<br />
model, in part to address the<br />
undisclosed sales practices and undertook<br />
a channel inventory reduction that would<br />
reduce HP’s net revenue by approximately<br />
$450 million (€383 million) during the<br />
third and fourth quarters of 2016 the SEC<br />
said. <strong>The</strong> $450 million (€383 million)<br />
reduction represented 5% of HP’s reported<br />
printing segment net revenue for the second<br />
half of 2016.<br />
Furthermore, HP Inc. announced the<br />
expansion of its Planet Partners supplies<br />
return and recycling programme to 68<br />
countries, including Argentina, Chile, and<br />
Papua New Guinea.<br />
<strong>The</strong> OEM said that expanding its OEM<br />
printing supplies recycling programme into<br />
new markets furthers the company’s longstanding<br />
commitment to driving a circular<br />
and low carbon economy with its partners<br />
and customers.<br />
To date, the program has recycled over<br />
875 million HP ink and toner cartridges.<br />
Buying and recycling Original HP ink and<br />
toner cartridges, customers and partners<br />
take action in HP’s closed loop process.<br />
Also announced was the expansion of<br />
HP’s Bug Bounty programme to focus<br />
specifically on office-class print cartridge<br />
security vulnerabilities.<br />
As part of this programme, HP has<br />
engaged with Bugcrowd, a crowdsourced<br />
cybersecurity company, to conduct a<br />
three-month programme in which four<br />
professional ethical hackers have been<br />
challenged to identify vulnerabilities in the<br />
interfaces associated with the HP original<br />
print cartridges. If any of the hackers are<br />
successful, HP will award up to $10,000<br />
(€8,538) per vulnerability.<br />
In India, the OEM’s Anti Counterfeiting<br />
and Fraud (ACF) Programme for the<br />
EMEA announced it has seized counterfeit<br />
supplies worth $6 million (€5.08 million)<br />
within nine months. HP’s ACF Programme<br />
also managed to identify and de-list 10,000<br />
websites selling counterfeit supplies. ■<br />
16 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
GLOBAL IDC, Cloud, Forecasts, Market Research<br />
Cloud will continue to grow<br />
Cloud adoption and opportunities will continue to<br />
expand leading to a $1 trillion (€0.85 trillion) market<br />
in 2024, according to latest research from IDC.<br />
<strong>The</strong> COVID-19 pandemic has largely<br />
proven to be an accelerator of cloud<br />
adoption and extension and will continue<br />
to drive a faster conversion to cloud-centric<br />
IT. According to a new whole cloud forecast<br />
from International Data Corporation<br />
(IDC), total worldwide spending on<br />
cloud services, the hardware and software<br />
components underpinning cloud services,<br />
and the professional and managed services<br />
opportunities around cloud services will<br />
surpass $1.0 trillion (€0.85 trillion) in 2024<br />
while sustaining a double-digit compound<br />
annual growth rate (CAGR) of 15.7%.<br />
"Cloud in all its permutations – hardware/<br />
software/services/as a service as well as<br />
public/private/hybrid/multi/edge – will<br />
play ever greater, and even dominant, roles<br />
across the IT industry for the foreseeable<br />
future," said Richard L. Villars, Group Vice<br />
President, Worldwide Research at IDC. "By<br />
the end of 2021, based on lessons learned in<br />
the pandemic, most enterprises will put a<br />
mechanism in place to accelerate their shift<br />
to cloud-centric digital infrastructure and<br />
application services twice as fast as before<br />
the pandemic."<br />
<strong>The</strong> strongest growth in cloud revenues<br />
will come in the as a service category –<br />
public (shared) cloud services and dedicated<br />
(private) cloud services, according to IDC.<br />
This category, which is also the largest<br />
category in terms of overall revenues, is<br />
forecast to deliver a five-year CAGR of<br />
21.0%. By 2024, the as a service category<br />
will account for more than 60% of all cloud<br />
revenues worldwide. <strong>The</strong> services category,<br />
which includes cloud-related professional<br />
services and cloud-related management<br />
services, will be the second largest category<br />
in terms of revenue but will experience the<br />
slowest growth with an 8.3% CAGR. This is<br />
due to a variety of factors, including greater<br />
use of automation in cloud migrations.<br />
<strong>The</strong> smallest cloud category, infrastructure<br />
build, which includes hardware, software,<br />
and support for enterprise private clouds<br />
and service provider public clouds, will<br />
enjoy solid growth (11.1% CAGR) over the<br />
forecast period.<br />
While the impact of COVID-19 could<br />
have some negative effects on cloud<br />
adoption over the next several years, there<br />
are a number of factors that are driving the<br />
cloud market forward.<br />
<strong>The</strong> ecosystem of tech companies helping<br />
customers migrate to cloud environments,<br />
create new innovations in the cloud,<br />
and manage their expanding cloud<br />
environments will enable enterprises to<br />
meet their accelerated schedules for moving<br />
to cloud.<br />
<strong>The</strong> emergence of consumption-based<br />
IT offerings are aimed at leveraging public<br />
cloud-like capabilities in an on-premises<br />
environment that reduces the complexity<br />
and restructures the cost for enterprises<br />
that want additional security, dedicated<br />
resources, and more granular management<br />
capabilities.<br />
<strong>The</strong> adoption of cloud services should<br />
enable organizations to shift IT from<br />
maintenance of legacy IT to new digital<br />
transformation initiatives, which can lead<br />
to new business revenue and competitiveness<br />
as well as create new opportunities for<br />
suppliers of professional services.<br />
IDC concluded that hybrid cloud<br />
has become central to successful digital<br />
transformation efforts by defining an<br />
IT architectural approach, an IT<br />
investment strategy, and an IT<br />
staffing model that ensures the<br />
enterprise can achieve the optimal<br />
balance across dimensions without<br />
sacrificing performance, reliability,<br />
or control. ■<br />
New Look Trade Only<br />
Website from CTS<br />
Toner Supplies<br />
E: sales@ctstonersupplies.co.uk<br />
T: 01543 474920<br />
www.ctstonersupplies.co.uk<br />
*Orders received by email or phone have a 5pm cut off for same day dispatch.<br />
Orders received by website or EDI have a 6pm cut off for same day dispatch.<br />
Issue <strong>337</strong><br />
December 2020 17
WORLD FOCUS<br />
EUROPE Quocirca, Research, MPS, Opportunities<br />
MPS channel optimistic despite COVID-19<br />
<strong>The</strong> Managed Print Services (MPS) channel is optimistic that 2021 will see revenues rebound and growth in<br />
opportunities to offer cloud services, contactless printing and support for home printing as customers adapt to the<br />
demands of remote and hybrid working.<br />
Quocirca’s 2020 State of the Channel survey<br />
investigated attitudes among 205 channel<br />
organisations selling managed print services<br />
(MPS) in the UK, France, Germany and<br />
the US. Although 50% of respondents<br />
reported that revenue has declined in 2020,<br />
the majority display optimism for the next<br />
year, with 66% predicting that revenue<br />
will rise in 2021.<br />
According to the latest research, COVID-19<br />
had a severe impact on the sector, with 45% of<br />
respondents saying customer print volumes<br />
have fallen. This rose to 62% among UK<br />
respondents and 64% in the USA, while<br />
only 24% of French organisations said print<br />
volumes had dropped. Overall, 53% said the<br />
pandemic had a negative impact on their<br />
business, although for 25% the effect was<br />
positive.<br />
Quocirca Director Louella Fernandes<br />
commented: “<strong>The</strong> pandemic has accelerated<br />
changes that were already under way in the<br />
print market. <strong>The</strong> channel is optimistic<br />
but must adapt fast to capitalise on new<br />
opportunities and secure its place as a trusted<br />
partner for organisations that are pivoting to<br />
hybrid and remote-working.”<br />
Key findings from the study at a glance:<br />
• 53% of respondents say COVID-19 has had<br />
a negative impact on their business. 25%<br />
indicated a positive impact.<br />
• 45% say customer print volumes have<br />
dropped due to the pandemic<br />
• 34% say selling MPS has opened new<br />
opportunities to provide value-added<br />
services; 32% say it has helped build longer<br />
term customer relationships<br />
• 37% say broader market disruption is the top<br />
channel concern for the coming year. Other<br />
key concerns were adapting to a managed<br />
services model (23%) and digital disruption<br />
(22%)<br />
• Cloud is viewed as the leading growth area<br />
between now and 2022, followed by home<br />
printing services and contactless print<br />
provision.<br />
• Channel companies report satisfaction gaps<br />
with key elements of vendor programmes<br />
including market development funds<br />
(MDF), training and support for app<br />
development, and financial support.<br />
MPS programmes are mature and they<br />
are delivering additional benefits. 34% of<br />
respondents said they had accessed new<br />
opportunities to sell value-added services such<br />
as information management and collaboration<br />
tools; 32% said they have built longer term<br />
relationships with customers; 29% said there<br />
were more opportunities to sell non-print<br />
related services such as IT services.<br />
Diversification is under way, with 32%<br />
saying they now offer managed IT services<br />
alongside MPS. <strong>The</strong>re are significant regional<br />
variations, however. Half of UK respondents<br />
offer managed IT services alongside MPS,<br />
compared to just 16% of German respondents.<br />
Overall, 29% offer print security services and<br />
28% offer cloud print services.<br />
Looking ahead, cloud print services are<br />
viewed as the most important growth area in<br />
the next two years, followed by the provision<br />
of home printing services and contactless<br />
printing. While cloud migration has been<br />
a driver for some time, the other areas are<br />
directly associated with pandemic factors.<br />
This is reflected in the top challenge facing<br />
channel businesses in the coming year, with<br />
37% citing broader market disruption as a key<br />
area of concern.<br />
Commenting on the research findings,<br />
Fernandes said: “MPS is undoubtedly<br />
providing opportunities for the channel<br />
to diversify into adjacent areas. It can be a<br />
platform for future growth if companies<br />
can successfully build partnerships with<br />
complementary service providers and invest<br />
in the sales, technical and marketing skills<br />
needed to deliver a broader range of services.”<br />
18 Issue <strong>337</strong> December 2020<br />
<strong>The</strong> study identified a disconnection<br />
between elements of a vendor’s channel<br />
programme seen as important by channel<br />
companies and their satisfaction with those<br />
elements. Respondents rated training and<br />
support for app development, access to<br />
market development funds (MDF) and<br />
lead generation as the three most important<br />
criteria in a vendor’s channel programme.<br />
However, they were least satisfied with MDF<br />
and financial support, and the biggest gap<br />
between importance and satisfaction rates<br />
occurred in training and support for app<br />
development.<br />
Analysing the effect of satisfaction gaps,<br />
Fernandes commented: “<strong>The</strong> channel needs<br />
to be clear with vendors about the support it<br />
needs to adapt to the changing environment,<br />
and vendors must respond. <strong>The</strong> channel<br />
recognises opportunities around integrated<br />
document workflow apps and solutions,<br />
especially for hybrid and remote-working<br />
environments, but doesn’t feel equipped to<br />
capitalise on these.”<br />
Quocirca’s State of the Channel 2020<br />
contains in-depth analysis of vendor<br />
programmes and recommendations for<br />
channel partners so they can successfully<br />
navigate the challenges<br />
ahead. Download a<br />
complimentary executive<br />
summary and infographic<br />
by scanning the QR code. ■
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
GLOBAL Paperworld 2021, International Consumer Goods Show<br />
– Special Edition, Paperworld Middle East<br />
Paperworld – New dates<br />
and early booking extended<br />
Restyled for one year only as the International Consumer Goods Show<br />
– Special Edition, brings Paperworld, the Remanexpo product group,<br />
Christmasworld and Ambiente together from 17 to 20 April 2021.<br />
<strong>The</strong> Largest UK<br />
Remanufacturer<br />
Toner Cartridges<br />
Chips<br />
Waste Toner Bottles<br />
Fuser Units<br />
Drum Units<br />
Developers<br />
OEM STOCK<br />
PPE<br />
Messe Frankfurt, the show organisers,<br />
are advising customers they will need to reregister<br />
for the newly created International<br />
Consumer Goods Show – Special Edition<br />
and the invitation and registration link will<br />
be sent out in the middle of October.<br />
Register by the 30 October 2020 and you<br />
will benefit from an early booking discount<br />
and will be part of the initial planning of the<br />
halls. Once Messe Frankfurt have received<br />
the registrations, the conceptual hall<br />
planning will begin.<br />
If you have already registered or firmly<br />
committed to Paperworld 2021, Messe<br />
Frankfurt will cancel the registration,<br />
stand space proposal and, if applicable, the<br />
exhibition contract that has already been<br />
concluded, free of charge.<br />
In Dubai, Paperworld Middle East, the<br />
region’s dedicated trade fair for paper,<br />
stationery, and office supplies announced<br />
it will now run in 24 – 26 May 2021 at the<br />
Dubai World Trade Centre.<br />
Syed Ali Akbar, Show Director for both<br />
exhibitions, said the decision to move the<br />
dates comes after extensive consultation<br />
with industry stakeholders, including<br />
exhibitors and trade partner associations.<br />
“Paperworld Middle East will return with<br />
its full complement of international and<br />
local exhibitors, while the first edition of<br />
Gifts & Lifestyle Middle East will debut<br />
with some of the most innovative designdriven<br />
solutions for interior designers,<br />
distributors, and retailers of gifts and dining<br />
products, as well as finished leather goods,”<br />
said Mr Akbar.<br />
“All our value-added features such as the<br />
Green Room for eco-friendly office supplies;<br />
and Playworld Village, presenting the<br />
magical world of children’s toys and games,<br />
will return, so there will be plenty to look<br />
forward to when the industry safely reunites<br />
under one roof for three days in Dubai.”<br />
Paperworld Middle East will also feature<br />
the Remanexpo Pavilion, a dedicated area<br />
for OEM and aftermarket printer supplies,<br />
computer hardware and software.<br />
In India, Messe Frankfurt India has also<br />
co-locates Paperworld India, Corporate<br />
Gifts Show and Interior Lifestyle India<br />
presented by Ambiente India and scheduled<br />
it for March 2021.<br />
Initially slated in January 2021 at the<br />
Bombay Exhibition Centre in Mumbai,<br />
the co-located fairs are now set to take<br />
place from 11 – 13 March 2021 at the<br />
same venue. Scheduled in the first quarter<br />
of the year, the new dates bring in ease<br />
of planning, preparation and participation<br />
for all stakeholders. ■<br />
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Effective Consumable Solutions<br />
Issue <strong>337</strong><br />
December 2020 19
WORLD FOCUS<br />
NORTH AMERICA Crime, Cartridges, Reselling, Credit Card Fraud<br />
$1.3 million toner theft from Austin Library<br />
Austin Public Library (APL) found evidence that one of its former employees stole at least $1.3 million (€1.1 million)<br />
in printer toner cartridges and resold them online.<br />
In an investigative report entitled Austin<br />
Public Library: Fraud and Waste, the<br />
Library has admitted to finding evidence<br />
that Randall Whited, previously employed<br />
at the library, fraudulently bought and<br />
stole at least $1.3 million (€1.1 million) in<br />
printer toner cartridges and resold it online.<br />
<strong>The</strong> report also said Whited also misused a<br />
Library credit card to buy electronics and<br />
home goods for personal use.<br />
In March 2019 the Office of the City<br />
Auditor received an allegation that Randall<br />
Whited, an Austin Public Library employee,<br />
was stealing printer toner cartridges, storing<br />
it in his garage, and selling it online. As<br />
an Accounting Associate, Whited was<br />
responsible for making and approving<br />
purchases, cash receipts, billing, and other<br />
accounting transactions.<br />
Findings of the report showed that Whited<br />
had access to ten Library credit cards and<br />
was responsible for purchasing supplies,<br />
including printer toner cartridges, for APL.<br />
Whited purchased at least $1.5 million<br />
(€1.27 million) in printer toner cartridges<br />
between October 2007 and July 2019. Based<br />
on available printer usage information,<br />
but according to the report, the office<br />
estimated that APL would have needed at<br />
most $150,000 (€127,212) worth of printer<br />
toner cartridges during this time. <strong>The</strong> report<br />
shows video evidence of Whited carrying<br />
the cartridges away from his workplace and<br />
altered receipts for the purchases.<br />
<strong>The</strong> report stated: “<strong>The</strong> Library’s poor<br />
practices and procedures provided an<br />
opportunity for Whited to steal from the<br />
City during his tenure, leading to waste<br />
and overspending by the department.<br />
Whited took advantage of poor purchasing<br />
reviews by his supervisors, former Financial<br />
Manager Victoria Rieger and Contract<br />
Management Specialist Monica McClure.<br />
Whited also took advantage of several<br />
other purchasing and budget-related<br />
shortcomings, such as having a role in<br />
the approval of his own purchases and<br />
insufficient oversight of the Library’s<br />
budget by Rieger and Assistant Director<br />
Dana McBee.”<br />
Whited resigned in lieu of termination<br />
for an unrelated <strong>issue</strong> in August 2019<br />
and APL referred these <strong>issue</strong>s to the<br />
Austin Police Department, due to the<br />
potentially criminal nature of Whited’s<br />
actions. ■<br />
EUROPE EU, Shaping Europe’s Digital Future, Business, Selling<br />
Selling into the EU? Read on.<br />
New regulations that come into force in July 2021 will require all products<br />
sold in the European Union to be registered with an EU based, official<br />
responsible party.<br />
If you are based outside of the European<br />
Union (EU) and you sell directly, online,<br />
or through a fulfilment service like eBay or<br />
Amazon, this regulation affects you. All the<br />
products you sell will need registering with an<br />
EU based, official responsible party.<br />
<strong>The</strong> regulation, Regulation (EU)<br />
2019/1020 comes into force in July 2021,<br />
and it's purpose is to strengthen the controls<br />
on products sold in the EU. <strong>The</strong> regulation<br />
introduces stricter border controls, increased<br />
market surveillance and the requirement for<br />
all non-EU manufacturers to have an EU<br />
based 'responsible party'.<br />
<strong>The</strong> regulation is part of the EU's "Shaping<br />
Europe's digital future" policy to break down<br />
online barriers and improve full access to<br />
all goods and services offered online by EU<br />
businesses. Unjustified cross-border barriers<br />
will go and facilitate cheaper cross-border<br />
parcel deliveries and the protection of online<br />
customer rights.<br />
<strong>The</strong> regulation is expected to have the<br />
greatest impact on online sales crossing the<br />
EU’s border where the business is based<br />
outside of the EU, and the consumer in<br />
the EU. At the moment no organisation<br />
has responsible for regulatory compliance<br />
because the consumer is the ‘importer’ who<br />
is responsible for compliance of what they<br />
buy online from vendors located outside of<br />
the EU.<br />
<strong>The</strong> list of products is extensive, but for the<br />
office imaging market this EU legislation<br />
covers imaging devises and consumables<br />
under the Ecodesign Directive, the Ecolabel<br />
Regulation and the Energy Labelling<br />
Regulation.<br />
According to the Certification Experts<br />
website: "A 'responsible party' can be<br />
a manufacturer, importer, distributor,<br />
fulfilment service provider, or Authorised<br />
Representative. "<br />
<strong>The</strong> responsible party's role is to be the EU<br />
point of contact, and you need to formally<br />
register for this and making available the<br />
product conformity and technical files<br />
and documentation. <strong>The</strong> responsible party<br />
is responsible for verifying CE marking<br />
and informing the authorities if a product<br />
presents a risk.<br />
<strong>The</strong> contact information of the responsible<br />
party must be provided on the product and/<br />
or its packaging.<br />
When the regulation comes into force, there<br />
will be increased market surveillance and<br />
possible penalties under the new regulation. ■<br />
20 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
Issue <strong>337</strong><br />
December 2020 21
CITY NEWS<br />
OEM share prices<br />
November 2020<br />
Share Prices<br />
Prices correct as of 1 st November 2020<br />
NORTH AMERICA Acquisition, RBS, USA<br />
Company OCTOBER NOVEMBER<br />
Brother Industries (Yen) ¥ 1658 1704<br />
Canon (Yen) ¥ 1698.5 1790<br />
Dainippon Ink & Chemicals (Yen)<br />
Sun Chemicals parent company<br />
¥ 2572 2580<br />
HP Inc. (US$) $ 19 19.25<br />
Hubei Dinglong (RMB) ¥ 15.7 15.94<br />
Jadi (MYR) M 0.095 0.12<br />
LG Chem (S Korean Won) W 654k 734k<br />
Matsushita Electric Industrial Co.<br />
(Yen) Panasonic parent company<br />
¥ 869.5 1018<br />
Mitsubishi Chemicals (Yen) ¥ 592 566.8<br />
Ninestar Corporation (RMB)<br />
Formerly Apex Microelectronics<br />
¥ 28.5 30.51<br />
Oki (Yen) ¥ 1091 960<br />
Seiko Epson (Yen) ¥ 1192 1339<br />
Turbon AG (Euro) € 2.48 2.34<br />
Xerox (US$) $ 18.24 19.82<br />
UK Waste Prices<br />
price per tonne<br />
Aluminium € 16.57 8.31<br />
Plastic € 28.24 11.96<br />
Paper € 7.18 1.93<br />
Currency<br />
€/US$ 1.17 1.19<br />
€/£ 0.91 0.9<br />
£/US$ 1.29 1.32<br />
£/€ 1.1 1.11<br />
Oil Price<br />
Crude oil - (US$) 'Brent Crude<br />
futures, 1-Pos IPE close' per barrel*<br />
Shipping Prices<br />
Europe<br />
(Hamburg/Antwerp/Felixstowe<br />
/Le Havre)<br />
Mediterranean<br />
(Barcelona/ Valencia/Genoa/Naples)<br />
USWC<br />
(Los Angeles/Long Beach/Oakland)<br />
USEC<br />
(New York/ Savannah /Norfolk<br />
/Charleston)<br />
$ 39.4 43.07<br />
$ 1168 1246<br />
$ 1211 1365<br />
$ 3863 3871<br />
$ 4622 4665<br />
Sources: HMRC, FT.com, krx.co.kr tse.or.jp, Environment Exchange,<br />
packagingnews.co.uk *Brent Crude price is for October 2020<br />
RBS acquires assets<br />
of Databranch<br />
Repeat Business Systems, Inc. (RBS) acquired the assets<br />
of Databranch in Olean, N.Y.<br />
This will be the company’s<br />
13 th acquisition and will<br />
continue to fill in the corridor<br />
between their current<br />
Corporate Headquarters in<br />
Albany, NY and their Western<br />
New York branch.<br />
RBS owned and founded by<br />
Dawn and John Abbuhl in<br />
1987 has been offering office<br />
technology solutions including<br />
copiers, printers, scanners,<br />
document imaging software<br />
and Network and IT services<br />
with a focus on IT Security.<br />
Repeat Business Systems, Inc.<br />
was named one of the Top<br />
Workplaces in the Capital<br />
Region seven straight years<br />
and has numerous local and<br />
national awards for excellence.<br />
Databranch has been serving<br />
local, regional, national,<br />
and international businesses<br />
in Western/Central New<br />
York and Northwestern<br />
Pennsylvania since 1985.<br />
<strong>The</strong>ir mission is to help<br />
clients implement technology<br />
solutions in order to reduce<br />
risk, protect their critical<br />
business data, increase<br />
productivity, and enhance<br />
customer service across four<br />
key areas: managed services,<br />
networking, security, and<br />
business continuity.<br />
“Acquisition discussions<br />
began before the pandemic.<br />
We continued to move forward<br />
as IT performance and security<br />
are even more important than<br />
ever, especially protecting<br />
those organisations where staff<br />
are working from home. We are<br />
very excited to add Databranch<br />
and their 35 years of experience<br />
in the IT industry as a new<br />
member of the RBS family,”<br />
Dawn Abbuhl, President of<br />
Repeat Business Systems, Inc.<br />
said. “<strong>The</strong> Databranch division<br />
will allow us to further expand<br />
our geographic market and<br />
add technical abilities while<br />
giving us the opportunity to<br />
leverage additional innovative<br />
technology solutions and<br />
success as a managed services<br />
provider. Both of our<br />
companies share similar values<br />
as family-owned businesses<br />
and through this change we<br />
will both be able serve our<br />
clients at an even higher level<br />
moving forward.”<br />
With this latest acquisition,<br />
Repeat Business Systems.<br />
Inc. now services over 14,000<br />
customers throughout New<br />
York, Vermont Pennsylvania,<br />
and Massachusetts. <strong>The</strong><br />
projected revenue will be in<br />
excess of $20 million (€17<br />
million). RBS will add twelve<br />
staff members to their team<br />
following this acquisition. ■<br />
22 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
ASIA Hubei Dinglong, Financials, Business<br />
Hubei Dinglong releases<br />
2020Q3 results<br />
<strong>The</strong> company has released its 2020 third quarter results, recording<br />
year-on-year increases in income and profits.<br />
In the 2020 third quarter of Hubei<br />
Dinglong Holdings Co., Ltd, the company<br />
reported operating income of ¥443.050<br />
million ($66 million/ €56 million) for the<br />
reporting period, a year-on-year increase<br />
of 57.47%. Net profit for the period was<br />
¥40.91 million ($6 million/ €5 million),<br />
a year-on-year increase of 36.08%.<br />
Forward looking, Hubei predicts that<br />
calculated net profit may show a loss<br />
or a significant change compared with<br />
the same period of the previous year.<br />
Hubei added: “With the gradual<br />
implementation of the company's<br />
strategic layout in the printing and<br />
copying consumables industry and the<br />
smooth development of its ink cartridge<br />
business, the company's product structure<br />
adjustment has achieved expected results.”<br />
This reporting period, the company's<br />
related business gradually returned to<br />
normal, which basically eliminated the<br />
impact of the shutdown during the first<br />
quarter of the epidemic.<br />
Hubei Dinglong concluded: “<strong>The</strong><br />
uncertainty of the external epidemic<br />
situation is still strong and affected<br />
by market factors such as terminal<br />
overcapacity, the sales price of the<br />
company's toner cartridges continues<br />
to decline, and the product sales price<br />
is in the market. <strong>The</strong> cycle's low price<br />
level has led to a year-on-year decline<br />
in gross profit margin.” ■<br />
NORTH AMERICA <strong>The</strong> Lioce Group, Zygoquest Group, Acquisition<br />
<strong>The</strong> Lioce Group acquires DPSI<br />
Zygoquest Group, a firm which specialises in mergers and acquisitions,<br />
has revealed that it has served as advisor for <strong>The</strong> Lioce Group regarding its<br />
acquisition of Digital Print Solutions International (DPSI).<br />
Digital Print Solutions International<br />
(DPSI), headquartered in Decatur,<br />
Alabama was owned and operated by<br />
Eric Grisham and Trey Clark. DPSI was<br />
a full-line authorized Sharp dealer and<br />
authorised to sell and service printers for<br />
HP and Lexmark. DPSI provided office<br />
equipment and document solutions<br />
and services to customers located<br />
throughout Northern Alabama.<br />
<strong>The</strong> Lioce Group, headquartered in<br />
Huntsville, Alabama, with a satellite<br />
location in Birmingham, is owned and<br />
operated by Nick Lioce. <strong>The</strong> Lioce<br />
Group is a provider of sales, service<br />
and support for office equipment<br />
and automation software in North &<br />
Central Alabama. <strong>The</strong> Lioce Group is<br />
an authorised Canon, Toshiba, Konica<br />
Minolta, HP and Lexmark dealer.<br />
<strong>The</strong> Lioce Group plans to integrate<br />
DPSI’s employees into TLG’s Huntsville<br />
location. Eric Grisham and Trey Clark<br />
will assist in transitioning DPSI’s<br />
employees and customers into <strong>The</strong> Lioce<br />
Group family.<br />
Terms of the transaction are<br />
confidential. ■<br />
NORTH AMERICA Marco,<br />
Acquisition, Business<br />
Marco purchases<br />
Advanced<br />
Office Systems<br />
Marco announced its acquisition<br />
of Advanced Office Systems,<br />
a copier and printer company<br />
in Roselle, New Jersey.<br />
Marco first expanded its presence to<br />
the east coast in November 2018 with<br />
its purchase of Phillips Office Solutions<br />
in Pennsylvania. <strong>The</strong> company recently<br />
expanded to New Jersey in December<br />
2019 with the purchase of Image<br />
Systems for Business. Marco’s eastern<br />
region now includes three locations<br />
throughout Pennsylvania, one location<br />
in Maryland and one in New Jersey.<br />
Marco’s sales and service team will<br />
serve and support clients from Marco’s<br />
current location in Somerset.<br />
“We are pleased to expand in our<br />
New Jersey market,” said Marco CEO<br />
Jeff Gau. “We look forward to serving<br />
our new clients and investing in this<br />
community.”<br />
Marco is a technology services<br />
provider with 53 locations throughout<br />
the United States. <strong>The</strong> company has<br />
acquired 47 companies since 2005.<br />
Marco has more than 1,100 employees<br />
and serves over 30,000 clients around<br />
the country.<br />
“We know our clients are in good<br />
hands,” Advanced Office Systems<br />
owners Gene Naspo and Jim DeBonis<br />
said. “Marco has a long history of<br />
satisfied customers thanks to a wide<br />
variety of innovative technology.” ■<br />
Issue <strong>337</strong><br />
December 2020<br />
23
CITY NEWS<br />
EUROPE Toner Inc Ltd, Insolvency, UK<br />
Toner Inc Ltd enters insolvency<br />
<strong>The</strong> UK based surplus OEM supplies trader filed for insolvency.<br />
Toner Inc Ltd, based in Brentwood,<br />
United Kingdom filed for insolvency with<br />
debts of £980,000 (€1.086 million / $1.27<br />
million) and assets of £18.800 (€20.600/<br />
$24.200).<br />
Toner Inc Ltd was incorporated in<br />
January 2004 and specialised as a surplus<br />
OEM supplies trader. According to their<br />
website, “Toner Inc Ltd have built a solid<br />
reputation for reliability and quality, as<br />
Trade Buyers and Resellers of OEM Toner<br />
and Inkjet Cartridges.”<br />
In June 2018 the company had assets<br />
of £2,07million (€2.27 million/ $2.67<br />
million) and liabilities of £1.7 million<br />
(€1.87 million/ $2.18 million).<br />
In March 2020 the company entered into<br />
a new factoring or invoice discounting<br />
agreement with Advantedge Commercial<br />
Finance Limited, a specialist in providing<br />
cash flow solutions to UK small and<br />
medium-sized businesses.<br />
On 21 April 2020 the company satisfied<br />
their factoring or invoice discounting<br />
agreement with RBS Invoice Finance<br />
Limited.<br />
On 14 May 2020 the company filed an<br />
extraordinary resolution to wind up the<br />
company and appointed Mark Grahame<br />
Tailby (IP No. 9115) and Graham Stuart<br />
Wolloff (IP No. 8879) both of Voscap<br />
Limited, 8 Hill Street, Mayfair, London,<br />
W1J 5NG as liquidators.<br />
If the company is insolvent the directors<br />
can wind up their company through<br />
a creditors voluntary or a compulsory<br />
liquidation. Creditors can also apply to<br />
wind-up an insolvent company up through<br />
compulsory liquidation at their expense.<br />
Directors of an insolvent company that<br />
has gone into liquidation will be banned<br />
for five years from forming, managing<br />
or promoting any business (including<br />
companies) with the same or similar name<br />
to the liquidated company. ■<br />
EUROPE Ricoh, Acquisition, MTI Technology<br />
Ricoh acquires<br />
MTI Technology<br />
Ricoh customers across Europe are set to<br />
benefit from enhanced IT Services and<br />
support through the company’s acquisition<br />
of MTI Technology.<br />
Headquartered in the UK, MTI<br />
Technology has over 200 employees<br />
based across locations in Germany,<br />
the UK and France.<br />
<strong>The</strong> acquisition will enable Ricoh<br />
customers to gain access to MTI<br />
Technology’s expertise and competencies<br />
in Cyber & Data Security, Datacentre<br />
Modernisation, IT Managed Services<br />
and IT Transformation Services. MTI<br />
Technology customers will benefit from<br />
Ricoh’s global visibility, continuous<br />
support, financial capacity, IT<br />
infrastructure and international<br />
area of influence.<br />
<strong>The</strong>y will also have access to the<br />
wide range of Ricoh products, which<br />
include document management systems,<br />
business process services, production<br />
printing solutions, workplace<br />
management, digital cameras and<br />
industrial systems.<br />
Alberto Mariani, Senior Vice President,<br />
Office Services, Ricoh Europe, said:<br />
“This acquisition is a genuine game<br />
changer in the IT Services space and<br />
fits perfectly with Ricoh’s strategy<br />
to transform into a digital services<br />
company. MTI Technology has a very<br />
strong and capable Board of Directors<br />
and European management team and<br />
they will all maintain their current roles<br />
and responsibilities. <strong>The</strong>ir expertise,<br />
along with the company’s existing<br />
portfolio of services, supports our ability<br />
to offer an even more comprehensive<br />
breadth of IT and Digital Services.”<br />
David Mills, CEO, Ricoh Europe,<br />
added: “This exciting acquisition<br />
enables us to expand our IT services<br />
expertise across EMEA and to build on<br />
our existing competences around data<br />
centre transformation, cyber security<br />
and other IT transformation offerings.<br />
We are acquiring a fast growing and agile<br />
IT Services company while inheriting a<br />
proven and dynamic leadership team.”<br />
MTI Technology will continue to<br />
operate under its existing name as a<br />
separate Ricoh entity.<br />
Scott Haddow, CEO, MTI<br />
Technology, concluded: “Our mission<br />
is to help customers accelerate digital<br />
transformation by modernising their<br />
IT systems and refining IT operations<br />
with security assurance as standard and<br />
privacy by design. Becoming a Ricoh<br />
company means we can take this to the<br />
next level.” ■<br />
24 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
24 – 26 May, 2021<br />
Dubai World Trade Centre, UAE<br />
Office & School<br />
10 th<br />
Anniversary<br />
Look beyond paper<br />
Play & Creative<br />
Book your stand now in our dedicated REMAN Expo<br />
pavilion and capitalize on the Middle East and Africa market<br />
Contact us:<br />
paperworld@uae.messefrankfurt.com<br />
Issue <strong>337</strong><br />
December 2020<br />
25
AROUND THE INDUSTRY<br />
EUROPE GM Technology, COVID-19, Growth<br />
Despite COVID-19: GM Technology<br />
continues to see substantial growth<br />
<strong>The</strong> company continues to see unprecedented growth despite the coronavirus<br />
pandemic, economic downturn and lockdown began in March this year.<br />
From their base in Seville, Spain, GM<br />
Technology serves clients in all 27 EU<br />
member states as well as Africa, Middle<br />
East, Asia and Latin America. <strong>The</strong> day<br />
the lockdown and state of emergency was<br />
declared in Spain the company had 166<br />
employees. A few weeks into their circular<br />
economy growth marketing strategy.<br />
Seven months later the picture has<br />
changed significantly at the company<br />
which now has 204 employees and 3<br />
freelance agents developing new sales<br />
territories for the company.<br />
<strong>The</strong> expanded international sales<br />
team closed an all-time record month<br />
in September that boosted their Q3<br />
(July-August-September) that delivered<br />
a staggering 107% increase in volume<br />
resulting in the export of 81 containers to<br />
various markets globally.<br />
<strong>The</strong> strength of the growth has prompted<br />
the company to bring forward their new<br />
diamond partner programme for their<br />
channel partners.<br />
On the hardware equipment side the<br />
company collected more than 3100 used<br />
devices in September alone saving them<br />
from recycling or landfill.<br />
<strong>The</strong> company reports that their copier<br />
remanufacturing plant is now outputting<br />
more than 50,000 remanufactured copier<br />
toner cartridges per month, including the<br />
unique R-OEM range filled with genuine<br />
reclaimed OEM toner.<br />
GM Technologies Green Line<br />
manufacturing plant is running on<br />
full capacity and currently we are selling<br />
more green line refurbished machines<br />
than we can make. In the third quarter<br />
we remanufactured and sold more than<br />
400 machines.<br />
According to Zoltan Matyas, GM<br />
Technologies Director of International<br />
Business Development, attributes<br />
this growth as “a great proof that the<br />
circular economy is not only great for the<br />
environment but creates local jobs as well.<br />
Our focus on cost-saving, profitability<br />
and circular economy made us a clear<br />
market leader in this sector.<br />
Combine this with our highly skilled<br />
multilingual sales team, who have<br />
extensive experience dedicated<br />
exclusively to the international market.<br />
This approach allows us to develop<br />
unique and outstanding trade<br />
relationships.” ■<br />
ASIA Ninestar, Business, Promotion<br />
Ninestar announces Eric<br />
Zhang as General Manager<br />
<strong>The</strong> company announced that Eric Zhang has been<br />
appointed as Ninestar Image’s new General Manager<br />
as of 13 October 2020.<br />
In this role, he will be fully responsible<br />
for the company’s daily management.<br />
Eric also currently holds the position<br />
of Vice General Manager of the<br />
Printing Consumables Business Unit<br />
of Ninestar Corporation. Ninestar said<br />
that throughout his 18-year career with<br />
Ninestar, Eric has built up extensive<br />
experience and knowledge of the group<br />
company and the global imaging<br />
industry.<br />
Adding his own thoughts on his new<br />
role, Eric said: “I am honoured to be<br />
given this opportunity to lead the team.<br />
I hope my understanding of customer<br />
needs coupled with my experience in this<br />
industry can help the company and our<br />
customers to evolve and capitalise on the<br />
changing market conditions.”<br />
Jason Wang, General Manager of<br />
Consumables Business Unit, Ninestar<br />
Corporation, said: “<strong>The</strong> breadth and<br />
depth of Eric’s experience, along with<br />
his passion and commitment to our<br />
customers place him in an excellent<br />
position to drive our business growth<br />
and sustainability.” ■<br />
26 Issue <strong>337</strong> December 2020
visit<br />
visit www.therecycler.com<br />
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for<br />
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breaking<br />
news<br />
news<br />
EUROPE EveryonePrint, ISO Certification, Security<br />
EveryonePrint achieves<br />
ISO 27001 certification<br />
EveryonePrint has achieved ISO/IEC 27001 certification, the internationally<br />
recognised standard for information security management systems (ISMS).<br />
Prepared and published by the<br />
International Organisation for<br />
Standardisation (ISO), the certification,<br />
which requires a rigorous assessment of<br />
an organisation’s information security<br />
management controls, confirms that a<br />
company’s data security systems meet<br />
industry best practices.<br />
<strong>The</strong> certification was attained following<br />
an assessment of EveryonePrint’s<br />
policies, procedures, processes and<br />
systems, completed by global inspection,<br />
verification, testing and certification<br />
company, SGS. EveronePrint said that the<br />
award recognises its systematic approach<br />
to managing its and its customers’<br />
sensitive information. <strong>The</strong> company<br />
added that it also demonstrates that<br />
robust processes are in place to build<br />
resilience and help avoid potential data<br />
security <strong>issue</strong>s.<br />
Attaining ISO 27001 forms part<br />
of EveryonePrint’s ongoing effort to<br />
set the standard for security. Hybrid<br />
Cloud Platform (HCP), its multi-tenant<br />
Software as a Service (SaaS) cloud print<br />
infrastructure platform has been built<br />
from the ground up to ensure the highest<br />
possible security compliance. Full<br />
data encryption and built-in auditing<br />
functionality helps customers proactively<br />
protect information, track documents,<br />
manage risk and achieve compliance.<br />
HCP provides the strongest security<br />
between endpoints including encryption<br />
of data at rest, role-based permissions<br />
can be achieved through integration<br />
with cloud-based authentication<br />
providers such as Okta, and customers<br />
implementing a Zero Trust network<br />
are able to use their own certificate<br />
infrastructure.<br />
“This certification is a significant<br />
achievement and clearly demonstrates<br />
our commitment to the highest standards<br />
of data security,” said Tavs Dalaa, CEO,<br />
EveryonePrint. “Compliance with this<br />
internationally recognised standard<br />
proves the completeness and strength<br />
of our security controls, providing our<br />
partners and clients with independently<br />
verified assurance that we take the<br />
protection of their data extremely<br />
seriously. Customers and partners can<br />
be confident in our ability to meet and<br />
exceed their expectations in terms of<br />
secure information handling.” ■<br />
Issue <strong>337</strong> 335<br />
December October 2020 2020<br />
27
AROUND THE INDUSTRY<br />
GLOBAL Pelikan, Print-Rite, Partnerships<br />
PRPS announces new partnerships<br />
PRPS announced a new partnership with Tradesupply, FusionPlus Data and DeLace Pty Ltd that<br />
will provide channel partners and resellers with its products and access to its reward programme.<br />
<strong>The</strong> company announced that the<br />
global 182-year-old brand will now be<br />
available to channel partners and resellers<br />
through Tradesupply, which is a UK &<br />
Ireland based business providing a range<br />
of Print Consumables & Office Seating &<br />
Furniture. <strong>The</strong> company deals strictly with<br />
trade only and are focused on working<br />
with its customers to support them to<br />
achieve better margins.<br />
Steve Weedon commented on the new<br />
partnership: “I am extremely pleased to<br />
partner with Tradesupply, who are well<br />
respected in both Ireland and UK. <strong>The</strong>y<br />
understand the market and are serious<br />
about building a partnership for the long<br />
term, with our Pelikan branded products.”<br />
Jason Doran General Manager Europe –<br />
Sales & Marketing, Print-Rite Europe Ltd<br />
said: “We recently launched a programme<br />
in the UK to find a small number of new<br />
strategic partners to help us launch this<br />
iconic brand. It can be a real challenge to<br />
find a good Partner where the chemistry<br />
and inter-personal relationship is just<br />
as important as the business model<br />
itself. When we met Trade Supply we<br />
were struck not only by the energy and<br />
enthusiasm shown for the brand, but also<br />
by the business strategy and ambition of<br />
the team to move this project forward.<br />
Trade Supply understand the market, the<br />
channel and the logistics of this industry<br />
really well and we feel totally confident<br />
in working with them to ensure Pelikan<br />
becomes the number one alternative brand<br />
to OEM products in the UK and Ireland.”<br />
Mark Greene, Sales and Marketing<br />
Director of Tradesupply, added: “We are<br />
excited to partner with PRPS and the<br />
Pelikan brand range of consumables and<br />
look forward to expanding the market for<br />
both Ireland and the UK. We are especially<br />
delighted to have the opportunity to<br />
introduce the new bio-based cartridge<br />
range to our resellers as these products<br />
align perfectly with our commitment<br />
to the consideration of the environment<br />
whilst executing our business activities.<br />
We also look forward to teaming with the<br />
Rewards Club to incentivise and reward<br />
our loyal customers.”<br />
<strong>The</strong> second announcement was that<br />
the Pelikan brand will now be available<br />
to channel partners and resellers through<br />
FusionPlus Data, which allows its products<br />
to be easily available for the dealers to<br />
integrate into their e-commerce offerings.<br />
Steve Bilton, Managing Director of<br />
FusionPlus Data, added: “With more and<br />
more sales switching to on-line, the timing<br />
could not be better to welcome PRPS and<br />
such a well-established and high-profile<br />
brand as Pelikan to the FusionPlus partner<br />
programme – I’m sure their innovative<br />
product range and sales approach will<br />
prove to be extremely popular with the<br />
dealer community, and their customers!”<br />
Print-Rite Europe Limited announced<br />
a formal alliance with DeLace Pty Ltd<br />
South Africa and appoints the company<br />
as an authorised non-exclusive distributor<br />
for both Print-Rite and Pelikan branded<br />
printing consumables for Africa and the<br />
Middle East, this will provide local sales<br />
and marketing support for dealers and<br />
resellers.<br />
Steve Weedon commented on the new<br />
partnership: “DeLace Pty Ltd may be a<br />
new company but we have had a business<br />
relationship with the owners for decades.<br />
Highly trusted and regarded, it’s good<br />
to work with people who have the same<br />
drive, passion and enthusiasm as we do<br />
to make the Pelikan brand for imaging<br />
consumables an African success."<br />
Stuart Lacey, Managing Director<br />
at DeLace added: “Obviously, we are<br />
delighted to be partnering with PRE and<br />
PRPS for the Pelikan branded product<br />
range and see this as a huge opportunity<br />
to offer dealers and resellers a superior<br />
product at a saving compared to the OEM,<br />
whilst generating increased margins for<br />
them. <strong>The</strong> bio-based cartridges add an<br />
extra dimension and this remarkable<br />
product is a game-changer, partly because<br />
they are eco-friendly and reduce CO2<br />
footprint, but also because they are<br />
designed to be remanufactured.<br />
“This is a particularly important part<br />
of our strategy for the future, and will<br />
allow us to help create considerable<br />
opportunities to re-establish local<br />
manufacturing across the continent …” ■<br />
28 Issue <strong>337</strong> December 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
NORTH AMERICA DCI Ltd., TST Impreso, Distribution, KODAK<br />
TST Impreso to distribute KODAK consumables<br />
DCI Ltd announced a strategic agreement with TST Impreso, Texas, for the distribution of KODAK<br />
remanufactured ink and toner cartridges for the US market.<br />
DCI Ltd was awarded the licence to<br />
produce remanufactured ink and toner<br />
cartridges under the KODAK brand in<br />
2016 with the product range covering<br />
consumables for use in HP, Canon,<br />
Brother, Epson and Samsung printers.<br />
TST Impreso, established in 1976,<br />
has a long history of supplying printer<br />
consumables and recently announced a<br />
partnership with Paper Trade Network<br />
(PTN) to distribute KODAK branded<br />
consumer photo inkjet and speciality<br />
media. TST has eight locations servicing<br />
over 3000 resellers and major retailers<br />
across the USA.<br />
Phil Sneath, Head of Business<br />
Development at DCI explained: “Having<br />
grown our distribution base across Europe<br />
and the Middle East, we are excited to<br />
partner with TST for the US market.<br />
TSTIMPRESO<br />
TST’s distribution hubs, coupled<br />
with their wide customer base and<br />
expertise make them the perfect<br />
distribution partner.”<br />
Jeff Boren, President of TST Impreso<br />
stated: “<strong>The</strong> KODAK ink and toner<br />
range compliments our current product<br />
portfolio perfectly with the KODAK<br />
brand offering a true ‘A’ brand alternative<br />
to the printer branded consumables with<br />
excellent margin opportunities<br />
for the reseller.”<br />
TST and DCI are welcoming new<br />
reseller and retail partners who would<br />
like to represent the KODAK branded<br />
remanufactured ink and toner range<br />
within the US. All enquiries should be sent<br />
to info@tstimpreso.com or call 800-521-<br />
8781. Alternatively, contact DCI directly<br />
sales@dci.co.uk or + 44 1205 355 555. ■<br />
Specialists in the Purchase<br />
of Unused OEM Toner for<br />
over 10 years<br />
Purchasing<br />
WE BUY SURPLUS UNUSED PRINTER TONERS & INKS<br />
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<strong>The</strong> Jolly Savage Ltd www.thejollysavage.co.uk +44(0) 1462 605050 admin@thejollysavage.co.uk<br />
Issue <strong>337</strong><br />
December 2020<br />
29
AROUND THE INDUSTRY<br />
EUROPE Delacamp, Mitsubishi<br />
Chemical Corporation, Distributorship<br />
ASIA HYB Toner, Employee of the month, Business<br />
MCC and<br />
Delacamp<br />
extend exclusive<br />
distributorship<br />
Mitsubishi Chemical Corporation<br />
(MCC) and Delacamp announced<br />
the extension of the exclusive<br />
distributorship for Europe, CIS,<br />
the Middle East and Africa.<br />
Delacamp AG, the independent<br />
supplier of components and<br />
consumables to the genuine printer<br />
cartridge remanufacturing industry<br />
has been chosen again by Mitsubishi<br />
Chemical Corporation as their sole<br />
and exclusive distributor of OPCs and<br />
Chemical Toners for Europe, CIS,<br />
Middle East and Africa.<br />
“We are very delighted to continue<br />
this long-term successful partnership<br />
and are proud to mark the 15th year of<br />
successful cooperation with Mitsubishi<br />
in 2021. <strong>The</strong> year 2020 is a difficult<br />
year. It presents us all with new<br />
challenges. <strong>The</strong> global spread of the<br />
SARS-CoV-2 virus and the measures to<br />
slow the virus spread affect both social<br />
life and the global economy.<br />
“We are all affected in some way and<br />
most of us have had difficult months<br />
this year. I had been promoted to Sales<br />
Manager at the beginning of this year<br />
and honestly speaking I expected my<br />
first year in the new role to be quite<br />
a bit different. However, it makes me<br />
very proud working with such a good<br />
team, customers and business-partners<br />
that let us get through this challenging<br />
situation and year. I would like to use<br />
this opportunity to thank our longterm<br />
business partners and absolutely<br />
loyal customers – thank you very<br />
much!” said Susanne Dannehl, Sales<br />
Manager of Delacamp. ■<br />
HYB adds distributor in Turkmenistan,<br />
names employee of the month<br />
HYB Toner introduced its new partner Аманаев Komputers in<br />
Turkmenistan and awarded two employees with the “Employee of the<br />
month” award for September.<br />
According to Mr. Amanayew, they are<br />
a 12-year old company in Turkmenistan<br />
with its business range covering printers,<br />
copiers, computers and supplies. <strong>The</strong><br />
company’s cooperation with HYB started<br />
in 2019 when it was introduced from<br />
another trusted supplier. HYB said: “With<br />
the first order from HYB, they witnessed<br />
the products gained great popularity in<br />
their wholesale and retail channels.”<br />
Having collaborated throughout 2020<br />
HYB and Аманаев Komputers the<br />
companies had an intention to gain a longterm<br />
cooperation. In September, HYB<br />
officially authorised Аманаев Komputers<br />
as its distributor for HYB products with its<br />
HYB (High Yield and Beneficial Toner for<br />
the Users) trademark in Turkmenistan.<br />
Dealers and local customers in<br />
Turkmenistan will have access to the new<br />
inventory at the beginning of November.<br />
<strong>The</strong> HYB product range available in the<br />
country will include toner, cartridges,<br />
spare parts and technician tooling such as<br />
service vacuum cleaners and filter.<br />
HYB commented: “We are grateful to see<br />
the customers in Turkmenistan benefited<br />
from our premium products. Expansion<br />
of HYB in their brand building has proved<br />
that consistent premium quality will<br />
maintain the loyalty of customers. So far,<br />
HYB has more 38 distributors who are<br />
carrying authorization to sell products<br />
under our registered trademarks - HYB<br />
TONER (High Yield and Beneficial Toner<br />
for the Users), ZIKOM and Zeus Toner<br />
despite of their existing 700+ importers<br />
customer base.”<br />
HYB named Mr Yang and Mr Lee<br />
outstanding employees of September 2020.<br />
Mr Yang, Responsible for Process Control<br />
and Mr Lee, Responsible for Inventory<br />
Management were awarded the “5 Stars<br />
Employee of September” awards.<br />
HYB explained that the employees had<br />
“consistently maintained a pattern of work<br />
performance with their innovation and/<br />
or sparkling service to other department”,<br />
“adhered to department and company<br />
policies and procedures” and “provided<br />
timely service to other department in every<br />
situation.” <strong>The</strong> company added: “<strong>The</strong><br />
employees consistently contribute ideas, in<br />
an effort to improve working procedures<br />
and minimisation of mistake.”<br />
Pleased about the awards, HYB said: “We<br />
would like to have our customers be aware<br />
of the fact that our team members are all<br />
bearing a common concept to perform<br />
the best in their job to make sure goods<br />
produced by HYB will be delivered to the<br />
customers with their extensive value.” ■<br />
30 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
EUROPE ECS <strong>The</strong> Greener Side, ECS, Plastics, Cartridges<br />
COVID-19 impact on plastic crisis<br />
An investigation by Reuters found that the majority of recycling businesses have<br />
shrunk by more than 20% in Europe, by 50% in parts of Asia and as much as 60%<br />
in the US.<br />
<strong>The</strong> Reuters investigation entitled<br />
“<strong>The</strong> Plastic Pandemic, fount that<br />
“COVID-19 has hit plastic recycling, just<br />
as big oil firms are investing hundreds of<br />
billions of dollars to make new plastic.<br />
<strong>The</strong>se investments massively exceed the<br />
industry’s spending to tackle plastic<br />
waste.”<br />
<strong>The</strong> report adds: “This year alone,<br />
Exxon, Royal Dutch Shell Plc and BASF<br />
have announced petrochemical plant<br />
investments in China worth a combined<br />
$25 billion (€21 million), tapping into<br />
rising demand for consumer goods in<br />
the world's most populous country.”<br />
ECS’s Director of Recycling, Adrian<br />
Lovatt explained: “It’s no secret that<br />
COVID-19 has had detrimental effects<br />
on the <strong>issue</strong> of plastic as a whole.<br />
Recycling centre closures are a common<br />
feature across the UK and recent statistics<br />
have shown that fly tipping and the<br />
illegal removal of waste are at an<br />
unprecedented level.<br />
“Combined with the fact the pandemic<br />
has sparked a fresh rush for more plastic<br />
as the demand for gloves, face shields<br />
and takeaway food containers rises, the<br />
overall situation is even worse than twelve<br />
months ago, but that doesn’t mean our<br />
industry’s goals or approach to plastic have<br />
to change, in fact, it puts more onus on us<br />
as an industry who can have a clear, long<br />
lasting and positive effect.”<br />
ECS also added that over the next few<br />
decades, population growth and income<br />
growth are also expected to increase<br />
demand for new plastics which will help to<br />
support safety, convenience and improved<br />
living standards.<br />
Despite SME’s only having a small<br />
impact at one end of the scale in<br />
comparison with large oil companies who<br />
produce new plastic at a rate greater than<br />
any recycling scheme can match, <strong>The</strong><br />
Greener Side insist that our industry still<br />
has its own part to play, and will not be<br />
to blame for the plastic crisis due to the<br />
number of recycling options available,<br />
including their own service, which sees<br />
over 1,000,000 cartridges pass through<br />
their recycling plant on a yearly basis.<br />
As always, ECS <strong>The</strong> Greener Side are<br />
flying the green flag high for British<br />
recycling, determined to encourage and<br />
provide hope for the rest of the industry<br />
despite a disheartening<br />
2020.<br />
You can read the Reuters<br />
investigation by scanning<br />
the QR code: ■<br />
Issue <strong>337</strong><br />
December 2020<br />
31
AROUND THE INDUSTRY<br />
EUROPE Retail Inkjet Solutions, Inc., InkCenter, Refill, Partnership<br />
RIS expands InkCenters to Switzerland<br />
Retail Inkjet Solutions (RIS) and Swiss supermarket retailer Migros Geneva<br />
announced InkCenter installations at two retail locations in Switzerland.<br />
Customers shopping at the MParc – La<br />
Praille "melectronics" in Geneva, as well as<br />
those shopping at the "mprint-shop" within<br />
the Centre Commercial Lancy-Onex, can<br />
now take advantage of the InkCenter refill<br />
service, powered by RIS.<br />
<strong>The</strong> expansion into the Swiss market<br />
with Migros, headquartered in Zurich,<br />
Switzerland, follows an earlier successful<br />
InkCenter launch at Migros France in July of<br />
this year, and reflects the growing presence<br />
of RIS in the European market. <strong>The</strong> RIS<br />
InkCenter features a patented, precision<br />
refill system that professionally cleans, fills,<br />
and tests each cartridge to ensure flawless<br />
performance at up to 50% in cost savings<br />
over a new cartridge each time.<br />
"Taking this next step with Migros Geneva<br />
by installing two more InkCenters in<br />
Switzerland is a testament to the relationship<br />
we have already cultivated with Migros<br />
this year. It shows again that retailers are<br />
acknowledging a rising demand for our ink<br />
refilling services. We are seeing a heightened<br />
awareness of eco-friendly alternatives that<br />
give consumers the power to make their own<br />
choices on how to minimise their plastic<br />
waste and our ink cartridge refill service<br />
provides exactly that," said David Lenny,<br />
President and CEO of RIS.<br />
"Moreover, we are pleased to be able to<br />
offer consumers a much more cost-effective<br />
way to use their home office printers during<br />
this global pandemic as we continue to work<br />
towards making affordable, high-quality ink<br />
available to all consumers in Europe."<br />
"We are pleased to offer our customers an<br />
efficient, economical and environmentally<br />
friendly solution for filling used ink<br />
cartridges. I am convinced of the commercial<br />
success of the concept in our stores," said<br />
Romuald Langeron, Head of melectronics<br />
and mprint-shop at Migros Geneva.<br />
Vincent Hormovitis, Vice President of Sales<br />
& Business Development at RIS, added:<br />
"We have found a like-minded partner in<br />
Migros Geneva as we are both passionate<br />
about offering customers great quality ink<br />
refills at an even better price, especially<br />
during these trying times. Expanding our<br />
InkCenter network to Switzerland for the<br />
first time through our partnership with<br />
Migros Geneva demonstrates their strong<br />
willingness to readily provide an eco-friendly<br />
and economical solution to customers at<br />
these two retail locations. We are optimistic<br />
that there are more to come soon." ■<br />
NORTH AMERICA Impression Solutions, New Website, Dealers<br />
Impression Solutions launches imaging dealers website<br />
Impression Solutions announced the official launch of their new corporate website and digital communication<br />
platform at www.impressionsolutions.com.<br />
ISI dealers will now enjoy state-of-the-art<br />
user experience to accelerate access to the<br />
information and products they need to<br />
start and win more business vs local and<br />
online competitors.<br />
Highlights of the new website include:<br />
• Easy online ordering<br />
• Live technical support<br />
• Advanced Kyocera & Epson<br />
product search<br />
• Technical product manuals<br />
• Partner rewards program<br />
• Nationwide distribution timelines<br />
• Ongoing educational content<br />
• Webinar theatre<br />
• Social Media integration<br />
“This is an important milestone for us<br />
and it’s my pleasure to introduce the new<br />
Impression Solutions website to our valued<br />
customers,” stated Ron Harper, CEO<br />
of Impression Solutions Inc.<br />
“We made this investment to improve<br />
ease of doing business with us and make<br />
sure we are communicating everything our<br />
customers need from ISI to be successful.<br />
<strong>The</strong> problem in communication is the<br />
illusion that it has taken place and we<br />
want to make sure you are receiving<br />
valuable information from us the way our<br />
dealers want to receive it. For this reason,<br />
we partnered with the industry leaders<br />
at IN2communications to leverage new<br />
mediums like social media and digital<br />
communications to deliver key messages<br />
and solicit feedback directly from our<br />
customers on how we can help them<br />
grow their top and bottom line with ISI<br />
at their side.”<br />
Impression Solutions Inc. is a value-add,<br />
full-service distributor of printing and<br />
imaging solutions. ISI offers their dealers,<br />
resellers and their end users service and<br />
support as an OEM full line authorised<br />
distributor of Kyocera monochrome and<br />
colour printers, multi-function units,<br />
printer accessories, printer supplies and<br />
customised printing solutions. ■<br />
32 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
EUROPE KMP AG, Anniversary, Employees, Business<br />
KMP hosts local<br />
mayor, celebrates<br />
an employees<br />
25 th Anniversary<br />
<strong>The</strong> remanufacturer has revealed that it had<br />
a visit from the local mayor recently at its<br />
headquarters in Eggenfelden.<br />
▲ Slag jana Cavdarovska, KMP’s CEO Jan-Michael Sieg,<br />
Gerti Stockbauer and Andreas Schopf<br />
CEO Jan-Michael Sieg welcomed the<br />
Lord Mayor of Eggenfelden, Martin<br />
Biber, to its company headquarters<br />
together with the representative for<br />
economic development, Silke Zurr, and<br />
the economic advisor Rupert Starzner.<br />
After a detailed company presentation<br />
and the presentation of its SMART²Glass<br />
machine, the representatives of the town<br />
of Eggenfelden exchanged ideas with Mr<br />
Sieg over coffee and cake in the company’s<br />
conference room.<br />
<strong>The</strong> meeting closed with a tour<br />
through KMP's administration, logistics<br />
and development department at its<br />
headquarter.<br />
Gerti Stockbauer, who works in KMP’s<br />
shipping department has been honoured<br />
for her 25 years of service within the<br />
company.<br />
On 18 September 1995, Gerti<br />
Stockbauer joined KMP, at that time still<br />
at the location in the Karl-Rolle-Strasse.<br />
She took over the tasks in the production<br />
of the inkjet cartridges for ten years<br />
before the production was moved to the<br />
Czech Republic. <strong>The</strong>n, Stockbauer took<br />
care of the shipping activities, which she<br />
still does today.<br />
KMP’s Chief Executive Officer Jan-<br />
Michael Sieg, as well as their two loyal<br />
colleagues Slagjana Cavdarovska and<br />
Andreas Schopf, congratulated and<br />
thanked her for her 25th anniversary<br />
with a glass of sparkling wine in the<br />
conference room. ■<br />
Issue <strong>337</strong><br />
December 2020<br />
33
AROUND THE INDUSTRY<br />
EUROPE CTS Toner Supplies,<br />
Website, New Look, Business<br />
EUROPE ARMOR Office Printing, Restructure, Business<br />
ARMOR Office Printing becomes<br />
ARMOR Print Solutions<br />
ARMOR Office Printing is strengthening its core business sector and<br />
incorporating semi-industrial inks into its range of products.<br />
CTS is 25 and<br />
celebrates with a<br />
new look website<br />
<strong>The</strong> company, currently<br />
celebrating 25 years of trading,<br />
has revamped its internet presence<br />
with a new look trade only website.<br />
CTS Toner Supplies Ltd, a familyowned<br />
business, set up in 1995 by Steve<br />
Clayton, are currently celebrating 25 years<br />
of trading. <strong>The</strong> company describes itself<br />
as a trusted brand-agnostic aftermarket<br />
printer consumables supplier which<br />
prides itself on fastidious customer service<br />
with reliable products. Its route to market<br />
is exclusively via trade resellers.<br />
<strong>The</strong> company has announced its new<br />
internet presence, with a brand new<br />
modern look, mobile friendly design and<br />
extended new features.<br />
Steve Clayton, MD said: “We are<br />
delighted with the new modern look and<br />
vastly improved customer experience<br />
this site now offers. Our extensive 4000+<br />
product range is now easy to navigate via<br />
the predictive search box and individual<br />
product detail has been greatly enhanced<br />
through FusionPlus data.<br />
“<strong>The</strong> quick order pad will be a welcome<br />
addition for efficient shopping with<br />
our business customers. <strong>The</strong>y can also<br />
expect to see a variety of website exclusive<br />
offers, expert advice and new products<br />
over the coming months in addition to<br />
their detailed account activity through<br />
individual dashboards.”<br />
Curious? See for yourself at www.<br />
ctstonersupplies.co.uk and if you do not<br />
already deal with CTS, there is a simple<br />
no obligation enquiry form on the website<br />
to receive further information about their<br />
products and services. ■<br />
In doing so, the company said it aims to<br />
sustain its growth and invest in high valueadded<br />
activities for professional customers by<br />
capitalising on the OWA circular economy<br />
brand.<br />
From October 2020, ARMOR Office<br />
Printing will become ARMOR Print<br />
Solutions, which will now be made up of<br />
three main divisions.<br />
ARMOR Office Products includes the<br />
remanufacturing and retail of printing<br />
consumables. This concerns in particular<br />
laser, business inkjet and photocopier<br />
printing technologies. This business division<br />
will strengthen the circular economy<br />
strategy while expanding existing product<br />
lines and creating new solutions, ARMOR<br />
explained. All of these developments will<br />
be accompanied by value-added logistics<br />
services such as drop shipping, real-time<br />
stock visibility and EDI deployment.<br />
DYALOG, a new brand in the Managed<br />
Print Services (MPS) division, which<br />
provides companies with printing solutions<br />
and software; services that provide MPS<br />
solutions for all businesses including small<br />
and medium enterprises.<br />
ARMOR Industrial Inks focuses<br />
on the development and distribution of<br />
semi-industrial inks, sharing its 100 years<br />
of expertise in ink formulation with new<br />
markets.<br />
"<strong>The</strong> inks that we design are based<br />
on the group's core values: formulation<br />
know-how, innovation and respect for the<br />
environment." stated Gerwald van der Gijp,<br />
VP & Managing Director of ARMOR Print<br />
Solutions.<br />
"Armor Print Solutions' new dynamic<br />
combines our know-how of the circular<br />
economy with our expertise in ink<br />
formulation. This will provide new valueadded<br />
opportunities for customers involved<br />
in printing. We build strong relationships<br />
with our customers by developing new<br />
specialised distribution channels, while<br />
continuing to invest in our usual channels."<br />
concluded Hubert de Boisredon, Chairman<br />
and CEO of the ARMOR Group.<br />
Also in the news was that Armor’s<br />
OWA brand consumables are now being<br />
supplied to the NATO Joint Force<br />
Command headquarters in Brunssum,<br />
<strong>The</strong> Netherlands.<br />
Armor’s OWA brand consumables are now<br />
being supplied to the NATO Joint Force<br />
Command headquarters in Brunssum, <strong>The</strong><br />
Netherlands via the local Office Centre<br />
branch in Nuth.<br />
In 2014 NATO adopted their Green<br />
Defence framework which looks at reducing<br />
the environmental footprint of military<br />
operations. <strong>The</strong> NATO headquarters in<br />
Brussels has an environmentally friendly<br />
footprint, using geothermal power for<br />
heat and rainwater collection for building<br />
maintenance.<br />
According to Armor, the NATO Joint<br />
Force Command headquarters in Brunssum,<br />
Limburg, was “chosen as part of a sustainable<br />
business operation is a good example of<br />
the increasing social awareness that the<br />
ecological footprint needs to be reduced.”<br />
In a speech on the 28 September 2020,<br />
NATO Secretary General Jens Stoltenberg<br />
called for the Alliance to take further action<br />
to address the threat of climate change.<br />
Speaking to students from 10 universities<br />
across the Alliance, he said: “NATO’s core<br />
task is to keep us all safe. Climate change is<br />
making the world more unsafe. So to fulfil<br />
our main responsibility, NATO must help to<br />
curb climate change.”<br />
Frans Hondmann, General Manager at<br />
ARMOR B.V. said of the collaboration:<br />
“Congratulations Office Centre Nuth and<br />
Nato Joint Command on this important<br />
collaboration. Together you take an<br />
important step towards circular thinking<br />
and acting.”<br />
<strong>The</strong> 39 Office Centre stores were<br />
sold by Staples to the relatively smaller<br />
KantoorExpert that specialises in office<br />
supplies and equipment with 4 stores. <strong>The</strong><br />
acquisition made KantoorExpert / Office<br />
Centre a top player in <strong>The</strong> Netherlands<br />
office supplies and furniture market. ■<br />
34 Issue <strong>337</strong> December 2020
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Issue <strong>337</strong><br />
December 2020<br />
35
FEATURE<br />
Aftermarket responds to<br />
the Voluntary Agreement<br />
FEATURED<br />
A R TIC L E<br />
Ahead of the 9 December deadline, feedback on the latest version of the voluntary<br />
agreement that was published in October doesn't garner aftermarket support.<br />
<strong>The</strong>re is a sense of urgency on the part of the<br />
OEM's to get a new voluntary agreement in<br />
place and to avoid any upcoming legislation as<br />
part of Europe's Green Deal.<br />
EuroVAprint, the OEM group that negotiates<br />
on behalf of the OEMs with the EU has been<br />
mandated by the EU to include consumables<br />
within the voluntary agreement. To achieve<br />
this EuroVAprint reached out to a small group<br />
of industry players (3T Supplies AG/Peach,<br />
ARMOR SAS, Clover Imaging Group and<br />
KMP AG) earlier this year and invited them<br />
to get around the table and map out what a<br />
new voluntary arrangement might look like<br />
in an effort to get a deal over the line as soon<br />
as possible. ETIRA, the European Toner<br />
and Inkjet Remanufactures Association did<br />
not partake negotiations because they are in<br />
favour of mandatory legislation to replace the<br />
Voluntary Agreement because that would<br />
apply to the whole market.<br />
Static Control, who counts more than a<br />
thousand European remanufactures in<br />
their customer base advised the European<br />
Commission that they were denied a request<br />
to participate and were unable "to participate<br />
in any meaningful way in the negotiations."<br />
<strong>The</strong> original Voluntary Agreement (signed on<br />
16 February 2011) established a set of targets<br />
to be met for all products sold on the EU<br />
market. Requirements for energy-efficiency<br />
and duplexing availability must be met by at<br />
least 90% of products sold.<br />
<strong>The</strong> agreement aimed to reduce the<br />
environmental footprint of imaging<br />
equipment by design and by helping<br />
customers make informed choices during<br />
purchase and usage of the equipment.<br />
Design requirements relate to energy<br />
consumption, default delay times, recto-verso<br />
printing, the ability to print several pages on<br />
one sheet of paper, recycling and cartridge reuse.<br />
Machines must be designed for easy recycling<br />
of plastic and other materials and must be able<br />
to accommodate non-OEM ink and toner<br />
cartridges. Most aftermarket companies would<br />
feel that this element is not adhered to when<br />
OEM's <strong>issue</strong> firmware that aften lock out non-<br />
OEM ink and toner cartridges.<br />
<strong>The</strong> latest version of the Voluntary Agreement<br />
covers energy efficiency and commitments for<br />
Resource Efficiency and Information to align<br />
the Voluntary Agreement with the Circular<br />
Economy objectives set by the European<br />
Commission and the latest approved Ecodesign<br />
Implementing Measures.<br />
<strong>The</strong> draft Voluntary Agreement seeks to maintain<br />
alignment with wording of both the WEEE Directive<br />
and recent Ecodesign Implementing Measures.<br />
To maintain the alignment with the regulatory<br />
framework on design for recycling and<br />
recovery the draft Voluntary Agreement seeks<br />
to maintain alignment with wording of both<br />
the WEEE Directive and recent Ecodesign<br />
Implementing Measures.<br />
Enabling repair is a key interest to the imaging<br />
sector to assure long life of products in order<br />
to sustain a continuity of its supplies business.<br />
<strong>The</strong> EuroVAprint members will now, via the<br />
Voluntary Agreement set a minimum period for<br />
the provision of spare parts of 5 years, up from<br />
3 years.<br />
For the first time, this VA includes cartridges<br />
and containers (consumables) where the<br />
11 OEM members of EuroVAprint and the<br />
leading Remanufacturers to navigate a way<br />
forward to include consumables within the<br />
Voluntary Agreement.<br />
As far as cartridges are concerned, the OEMs<br />
(signatories) have agreed that any OEM<br />
cartridge or container will not be designed or<br />
modified to prevent printing. This included<br />
cartridge acceptance, calibration, clean and<br />
align printheads, and not blocking any data<br />
collection agents) in the printer for which it<br />
is intended with a remanufactured, or refilled<br />
cartridge, or a remanufactured or refilled<br />
container produced by any Supporting<br />
Signatory. Equally it will not prevent the<br />
recycling of the consumable.<br />
<strong>The</strong> Voluntary Agreement won't apply to<br />
OEM cartridges or containers supplied under a<br />
subscription (Instant Ink, MPS etc) or service<br />
model. For these cartridges the OEM will either<br />
take back the cartridges from the Supporting<br />
Signatory EU location(s) and either recycle or<br />
remanufacture the OEM Cartridges.<br />
Individual OEM Signatories can enter into<br />
individual bilateral arrangements to enable<br />
the OEM cartridges to be remanufactured by<br />
Supporting Signatories.<br />
OEM cartridges or software or firmware<br />
updates will be designed to prevent printing<br />
(including cartridge acceptance, calibration<br />
and, clean and align printheads) when using<br />
a remanufactured or refilled cartridge or a<br />
remanufactured or refilled container produced<br />
by a Supporting Signatory that functions using<br />
only Original Electronic Circuitry.<br />
36 Issue <strong>337</strong> December 2020
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Probably of greatest concern to the aftermarket<br />
is the exclusion where an end user customer<br />
made a decision through a contract, terms<br />
and conditions, or printer features based on<br />
clearly presented information to use only OEM<br />
cartridges or containers.<br />
To become a Supporting Signatory to the<br />
Voluntary Agreement, companies must have:<br />
A substantial operational establishment<br />
in the EU<br />
Remanufactured or refilled cartridges or<br />
containers must make up at least 80% of all<br />
cartridge and container units produced or made<br />
available by a Supporting Signatory.<br />
Javier Martinez, President of ETIRA, said:<br />
"ETIRA has always called for mandatory<br />
legislation to replace the Voluntary Agreement.<br />
In our view, only a mandatory approach can<br />
bring tangible and enforceable implementation<br />
of the goals defined under the Circular<br />
Economy Action Plan, because only a<br />
regulation is applicable to all market players."<br />
In their response ETIRA is calling for amends<br />
to be made to the latest draft of the Voluntary<br />
Agreement and considers the proposal is a<br />
'useful step forward' but urges amendments<br />
to be made, outlining its suggested minimum<br />
changes.<br />
"Legislation therefore continues to be<br />
our preferred option. However, ETIRA<br />
acknowledges that the October 2020 draft<br />
VA represents a useful step forward and, if the<br />
core objectives we continue to lobby for can be<br />
achieved through a more stringent voluntary<br />
agreement, ETIRA would be interested to<br />
participate and engage in the process, provided<br />
the proposal includes our suggested minimum<br />
amendments in line with EU Treaty, EU<br />
Circular Economy Action Plan and EU<br />
Eco-design directive."<br />
ETIRA is seeking:<br />
• <strong>The</strong> removal of the various exemptions<br />
because cartridges under contract or<br />
subscription means that a very large part of<br />
the cartridge market would be excluded from<br />
the Voluntary Agreement, resulting in less<br />
cartridge reuse in the EU.<br />
• Clear and ambitious re-use target for all<br />
cartridges marketed by the OEMs: 45% within<br />
two years and 60% within four years. Without<br />
fixed targets, reuse of cartridges will not grow,<br />
in particular if contract or subscription sales<br />
are also excluded;<br />
• To avoid a distorted market there needs to<br />
be transparency on the Bilateral Agreements<br />
(BAs) of equal terms, including volume<br />
pricing, equal technical solutions, equal<br />
product range etc. and offered to all<br />
supporting signatories who want to agree<br />
a BA with that OEM signatory;<br />
• Criteria for qualifying as supporting<br />
signatory: ETIRA calls for a transparent<br />
and non-discriminatory decision-making<br />
process as to who can and who cannot become<br />
supporting signatory;<br />
• <strong>The</strong> VA should be limited in time,<br />
e.g. maximum three-year period. During this<br />
period, the EU should prepare a regulation to<br />
replace the VA. ETIRA is happy to assist in<br />
this task;<br />
• ETIRA asks that the VA recognizes ISO<br />
standards EN 45552, EN 45553 to EN 45559<br />
(resource efficiency) and also findings by the<br />
UNEP resource panel on "Value retention<br />
Processes<br />
Static Control were unable to participate in<br />
any meaningful way in the negotiations and<br />
expressed serious concerns about the proposed<br />
Voluntary Agreement. <strong>The</strong>ir chief concern is<br />
"that the negotiations leading up to the proposal<br />
have not been sufficiently transparent and that<br />
the proposal itself distorts competition in the<br />
markets for printer consumables as well in the<br />
upstream markets for components," and impact<br />
on "over 1,000 European remanufacturers" that<br />
the company supports.<br />
According to Static Control the current<br />
proposal "effectively denies remanufacturers<br />
and components suppliers such as Static<br />
Control access to critical inputs, thereby<br />
restricting competition from non-OEM<br />
suppliers on the aftermarkets for printer<br />
consumables."<br />
Of particular concern is the criteria to become<br />
a Supporting Signatory of the VA, which a<br />
company such as Static Control is unable to<br />
fulfil and considers that these criteria "are<br />
discriminatory barriers to entry and not<br />
objectively justified having regard to the stated<br />
objectives of the VA. Access to Supporting<br />
Signatory status is absolutely critical to non-<br />
OEM suppliers' ability to compete in EU<br />
markets for printer consumables. Without<br />
it, non-OEM suppliers have no access to<br />
critical information to ensure compatibility<br />
of their products with the OEM's devices, nor<br />
any protection against strategies by OEMs<br />
to undermine such compatibility through<br />
firmware or software updates or other means."<br />
What is the alternative to a new voluntary<br />
agreement?<br />
Simple really, legislation. <strong>The</strong> EU have made it<br />
clear, do a voluntary agreement and do it soon,<br />
or they will legislate the ICT printer market.<br />
Don’t panic - <strong>The</strong> consultation process<br />
will end in December, but with the current<br />
COVID-19 working limitations and EU<br />
backlog, it is unlikely a decision to agree<br />
the Voluntary Agreement or proceed with<br />
legislation will be made until Q1 next year. ■<br />
Issue <strong>337</strong><br />
December 2020<br />
37
FEATURE<br />
ChipJet, it’s all in the<br />
name; Chips and Jets<br />
In this <strong>issue</strong> we take a look at Chipjet Technology which is a wholly<br />
owned subsidiary of Hubei Dinglong Co., Ltd and as the name<br />
suggests, they produce chips for ink and laser jet printer consumables.<br />
FEATURED<br />
A R TIC L E<br />
What you might not know is that ChipJet<br />
has been developing and producing chips<br />
since 2007 and is a trusted player in the<br />
highly competitive printer aftermarket<br />
were few players have the resources to<br />
develop and manufacture todays chips.<br />
In the printer aftermarket you need some<br />
core skills to produce chips and it starts<br />
with people. R&D, Manufacturing,<br />
intellectual property, sales and marketing.<br />
So it is no surprise that 60% of ChipJets<br />
staff work in R&D and have an average<br />
age of just 29 and are able to transition the<br />
latest knowledge gained at university to<br />
the cutting edge development of chips. So<br />
it is no coincidence that a third of Chipjets<br />
engineers have a master’s degree or above.<br />
At the heart of the business is the<br />
Chipjet advanced analysis laboratory<br />
that provides the support for developing<br />
product technology quality for the always<br />
proactive R&D team that has seen Chipjet<br />
become a national high-tech enterprise for<br />
development, production and marketing of<br />
professional integrated circuit design and<br />
application ability.<br />
At the heart of the business is the Chipjet<br />
advanced analysis laboratory that provides the<br />
support for developing product technology<br />
quality for the always proactive R&D team.<br />
Behind every chip product is a wealth of<br />
independent intellectual property rights<br />
and more than 350 successful R&D patent<br />
projects that are all necessary to be a firstclass<br />
IC design and application solutions<br />
provider.<br />
Chipjet sees a growing aftermarket for<br />
printer consumables and the need for<br />
increased investment and invests more<br />
than 20% of revenues in the R&D and<br />
the global cooperation to leverage in<br />
their trusted position and competitive<br />
edge in the areas of chip research and<br />
development.<br />
It is not all R&D, Chipjet has recently<br />
produced a range of “How To” videos to<br />
assist customers and consumers to navigate<br />
some of the everyday challenges your<br />
printer can present.<br />
One of the most popular “How to” video<br />
gives tips on how to disable the printer<br />
cartridge protection feature. This is an<br />
important <strong>issue</strong> because when the HP<br />
cartridge protection feature is enabled,<br />
the cartridge installed into the printer will<br />
be permanently “protected” and can only<br />
be used in that printer. Put a “protected”<br />
cartridge into another printer, the<br />
cartridge will not be recognised.<br />
Another video in the series gives tips on<br />
how to recognise the production date of<br />
HP printers and how users can find the<br />
information on the printer’s firmware<br />
version. This is needed because HP<br />
keeps upgrading its firmware and some<br />
replacement chips in the market cannot be<br />
recognised by the printers, often occurs.<br />
Knowing the production date enables<br />
Chipjet’s R&D teams to provide ongoing<br />
product optimisation and user solutions<br />
and maintain their trusted status. ■<br />
38 Issue <strong>337</strong> December 2020
DOES YOUR<br />
PRINTER NEED<br />
ITS OWN PPE?<br />
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
If you are using or<br />
supplying PPE for your<br />
employees or customers,<br />
don’t forget the laser<br />
printers.<br />
Have you ever noticed a plastic odour from your laser printer?<br />
This may be printer emitted particles (PEPs) which may be harmful.<br />
• TONER CATCHER can minimise the potentially harmful emitted particles<br />
(PEPs) from laser printers.<br />
• TONER CATCHER is PPE for your printer and you can profitably add<br />
it to your range of PPE products.<br />
• TONER CATCHER can be overprinted with instructions and your brand.<br />
To get your<br />
FREE<br />
sample and further<br />
information email<br />
candu@candugbr.com<br />
Issue <strong>337</strong><br />
December 2020<br />
39
PRODUCTS & TECHNOLOGY<br />
EUROPE IR Italiana Riprografia, New Products, Remanufacturing, Cartridges<br />
IR Italiana Riprografia never stops<br />
<strong>The</strong> Italian company has announced new compatible Graphic-Jet cartridges for use in HP Neverstop devices, new<br />
remanufactured and compatible Graphic-Jet inkjet cartridges for use in various Canon, Epson and HP devices.<br />
IR Italiana Riprografia introduced<br />
new compatible cartridges for use in HP<br />
Neverstop 1001NW/1201N/1202NW<br />
devices into its Graphic-Jet cartridge<br />
range. <strong>The</strong>se compatible toner cartridges<br />
come with page yields of 2,500 pages. <strong>The</strong><br />
company also offers these cartridges in a<br />
DUAL PACK.<br />
<strong>The</strong> company also announced the<br />
expansion of its product portfolio with<br />
new remanufactured Graphic-Jet inkjet<br />
cartridges for use in Canon Maxify MB<br />
2050 with a page yield of 1,200 pages for<br />
the black and 1,935 pages for the cyan,<br />
1,380 pages for the magenta and 1,645<br />
pages for the yellow cartridges.<br />
<strong>The</strong> company’s compatible Graphic-Jet<br />
inkjet range was expanded with cartridges<br />
for use in Epson Workforce Pro WP<br />
M4015DN with a page yield of 10,000<br />
pages, compatible cartridges for use in<br />
Epson Workforce Pro 6090 with a page<br />
yield of 5,000 pages for the black and<br />
4,000 for the colour cartridges, compatible<br />
cartridges for use in Epson Workforce Pro<br />
WF-M5298DW with page yields of 5,000<br />
pages and compatible inkjet cartridges<br />
for use in Epson Workforce Pro WF-<br />
M5298DW with page yields of 10,000.<br />
Also added were compatible Graphic-<br />
Jet inkjet cartridges for use in Epson<br />
Workforce Pro WF-M5298DW with a page<br />
yield of 40,000, compatible cartridges for<br />
use in Epson Workforce Pro WF-C529R<br />
which come with a page yield of 10,000<br />
pages for the black and 5,000 for the<br />
colour cartridges and compatible Graphic-<br />
Jet inkjet cartridges for use in Epson<br />
Workforce Pro WF-C529R with page<br />
yields of 50,000 pages for the black and<br />
20,000 for the colour cartridges.<br />
<strong>The</strong> Graphic-Jet range was further<br />
expanded with compatible inkjet<br />
cartridges for use in Epson Workforce Pro<br />
WF-C8190 with page yields of 11,500<br />
pages for the black and 8,000 for the<br />
colour cartridges, compatible cartridges<br />
for use in Epson Workforce Pro WF-<br />
C8190 with page yields of 5,800 pages for<br />
the black and 4,600 pages for the colour<br />
cartridges and compatible inkjet cartridges<br />
for use in HP OfficeJet X585 with page<br />
yields of 10,000 pages for the black and<br />
6,600 pages for the colour cartridges.<br />
IR Italiana Riprografia’s remanufactured<br />
range saw the addition of remanufactured<br />
Graphic-Jet inkjet cartridges for use in<br />
HP Pagewide Pro 750DW with page<br />
yields of 20,000 pages for the black and<br />
16,000 pages for the colour cartridges,<br />
remanufactured inkjet cartridges for use<br />
in HP Pagewide 556 with page of 11,000<br />
for the black and 10,000 for the colour<br />
cartridges and remanufactured inkjet<br />
cartridges for use in HP Pagewide 556DN<br />
with a page yield of 20,000 pages for the<br />
black and 16,000 for the colour cartridges.<br />
Furthermore, the compan has widened<br />
its products portfolio with new additions<br />
of compatible toner cartridges for use in<br />
Canon IR Advance C1325/C1335/C250/<br />
C351 devices. <strong>The</strong>se cartridges come with<br />
page ranges of 16,500 pages for the black<br />
and 11,500 pages for the colour cartridges.<br />
According to the company, the toner<br />
cartridges provide not only “OEM<br />
equivalent print quality,” but also “100%<br />
compatibility” with OEM products, as<br />
well as “significant savings” over the OEM.<br />
<strong>The</strong> compatible toner cartridges also offer<br />
MSDS in compliance with REACH.<br />
Additionally, the cartridges were<br />
produced “in a certificated environment”<br />
including the ISO 9001:2015 quality<br />
management system certificate; the ISO<br />
14001:2015 environmental management<br />
system certificate; and the BS OHSAS<br />
18001:2007 occupational health and<br />
safety management system certificate. <strong>The</strong><br />
“product performances of several items<br />
distributed” by IR follow the standards set<br />
by STMC and ISO 19752 and ISO 19798.<br />
IR Italiana Riprografia products are in<br />
compliance with the RoHS II directive<br />
(when required). ■<br />
For more information<br />
about the above-mentioned<br />
products and more, please<br />
scan the QR code.<br />
40 Issue <strong>337</strong> December 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
EUROPE Katun, Remanufacturing, Refilling, Printers<br />
EUROPE Pelikan, Inkjet,<br />
New Products, Aftermarket<br />
PRPS adds new<br />
range of inkjet<br />
cartridges<br />
Katun Europe introduces<br />
assortment of new products<br />
Katun Corporation announced the introduction of new eco-friendly<br />
refurbished and remanufactured printers, supplies and parts to help dealers<br />
increase their profitability in Europe.<br />
<strong>The</strong> company added new OEM-refill<br />
colour toner cartridges for use in Kyocera<br />
Mita TASKalfa 4052-series devices.<br />
All four colours, cyan, magenta, yellow<br />
and black are available. Katun said<br />
these refilled cartridges come “OEMequivalent<br />
yields and image quality,<br />
along with cost savings”. <strong>The</strong>se toner<br />
cartridges have been tested in Katun’s<br />
Research and Development laboratory in<br />
Minneapolis, Minnesota to ensure they<br />
meet its high quality standards.<br />
Newly introduced parts include a<br />
replacement image transfer belt for<br />
Canon iR Advance C3300i-series<br />
machines, as well as CMYK replacement<br />
chips for use with Konica Minolta<br />
BIZHUB C3351 / C3851 / C3851 FS<br />
drum units.<br />
Katun Europe also announced the<br />
expansion of their range of eco-friendly<br />
refurbished and remanufactured<br />
printers and the availability of a new<br />
video detailing the remanufacturing/<br />
refurbishment process.<br />
<strong>The</strong> company explained that<br />
these devices perform and look like<br />
new printers and provide reliable<br />
performance thanks to stringent<br />
remanufacturing and refurbishing<br />
processes completed in Europe. <strong>The</strong>y<br />
connect to users’ network and MPS<br />
programme software straight out of<br />
the box and offer 6-month (Katun<br />
Access) and two-year (Katun Certified)<br />
warranties. <strong>The</strong> remanufacturing and<br />
refurbishment process is thorough and<br />
extensive; a new video details the process<br />
on the Katun website.<br />
Katun sadi: “In addition to cost savings<br />
and value, this range of 13 eco-friendly<br />
Samsung, HP and Lexmark printers<br />
reinforces Katun’s support of a circular<br />
economy model, promoting the reuse of<br />
materials and reducing waste destined<br />
for landfill.”<br />
According to a comparison analysis<br />
based on the Life Cycle Assessment<br />
study (under ISO 14044:18) and external<br />
peer review, the overall environmental<br />
impact of producing a remanufactured<br />
machine is 77% less compared to<br />
production of a new printer. <strong>The</strong>refore,<br />
as well as being a cost-effective choice to<br />
purchase a remanufactured machine, it<br />
also contributes to the preservation of<br />
our planet. ■<br />
<strong>The</strong> video of the<br />
remanufacturing<br />
process can be viewed by<br />
scanning the QR code.<br />
<strong>The</strong> company has launched a new<br />
line of multi pack replacement<br />
inkjet cartridges to their catalogue<br />
under the Pelikan Brand.<br />
PRPS said that one of the features<br />
about this new range is that they are<br />
available in a new slimline pack, which<br />
makes them a lot easier to get out to those<br />
customers now working from home<br />
as the pack fits through the letterbox.<br />
This new multi pack range includes<br />
replacement Pelikan cartridges for the<br />
popular HP 304XL and the Epson<br />
29XL. <strong>The</strong>re are a total of 40 multi<br />
packs featured in this launch which are<br />
available to order and ship today.<br />
PRPS pleased about the new launch<br />
said: “Pelikan inkjet cartridges offer<br />
you the clever alternative to expensive<br />
OEM cartridges and are known for their<br />
highest quality at an unbeatable price/<br />
performance ratio. Pelikan ink is wiperesistant<br />
for smudge-free and streak-free<br />
printing, giving you professional-looking<br />
documents first time, every time.”<br />
With these Pelikan branded inkjet<br />
cartridges resellers can earn points<br />
each time they purchase, along with all<br />
Pelikan branded products, those loyalty<br />
points can then be claimed and used<br />
to purchase a wide variety of gifts and<br />
benefits from the Pelikan brand Rewards<br />
Club online catalogue. ■<br />
For further information about the<br />
new range of replacement Pelikan inkjet<br />
cartridges for Brother LC1100, Brother<br />
LC1000, Brother LC970, Epson T0556,<br />
Epson T0615, Epson T0445, Epson<br />
24XL, Epson 29XL. HP 301XL, HP<br />
302XL, HP 304XL,<br />
contact Reinder Dijkstra<br />
@ rdijkstra@prp-eu.com<br />
or scan the QR code.<br />
Issue <strong>337</strong><br />
December 2020<br />
41
PRODUCTS & TECHNOLOGY<br />
ASIA CET Group, Cartridges,<br />
Toner, Parts<br />
ASIA Apex, Chips, Remanufacturing<br />
CET announces<br />
latest products<br />
Over the<br />
Issue<br />
past<br />
335<br />
few weeks,<br />
October<br />
the<br />
2020<br />
company has recently released<br />
various new products for use in<br />
various Konica Minolta, Xerox,<br />
Ricoh and Canon devices.<br />
One of the latest additions to CET’s<br />
products range are CET Toner, OPC<br />
drum units and spare parts for use in<br />
Konica Minolta Bizhub C458/C558 and<br />
C658 devices. Spare parts include paper<br />
feed and ADF rollers, replacement chips,<br />
cleaning blades and much more.<br />
CET’s Xerox range saw the addition of<br />
OPC drums for use in Xerox Color J75/<br />
C75 Press, Xerox Color 550/560/570/<br />
C60/C70/700 Press. For these machines,<br />
CET has added OPC drums for use<br />
in the black and the colour cartridges.<br />
<strong>The</strong> range was also expanded with a<br />
OPC drum for use in Xerox AltaLink<br />
B8045/8055/8065/8075/8090, Xerox<br />
WorkCentre 5945/5955/5945i and Xerox<br />
WorkCentre 5955i devices.<br />
Newly introduced were also<br />
chemical toners for use in Ricoh IM<br />
C4500/4500A/5500/5500A and 600<br />
devices. CET said about the toner that<br />
they are “tested and approved to be<br />
equivalent to OEM in image quality, yield<br />
and fusing properties”.<br />
In a new video made to introduce its<br />
new products, CET has showcased new<br />
additions to its Canon range. <strong>The</strong>se latest<br />
additions are “CET patent” replacement<br />
toner cartridges for use in Canon iR<br />
ADVANCE C5535/5540/5550 and<br />
5560 series devices. Also available for<br />
this series are drum unit rebuild kits<br />
and components for all colours, fuser<br />
replacement parts, transfer belts, paper<br />
pick-up roller, paper feed roller and paper<br />
separator roller. ■<br />
For more information<br />
on the above and more<br />
products from CET,<br />
please scan the QR code.<br />
Apex introduces latest<br />
03/09/2020 16:43<br />
replacement chips<br />
<strong>The</strong> company announced the addition of replacement chips for use with<br />
various devices to its product range.<br />
One of Apex’s latest replacement chips<br />
are for use in Canon imageRUNNER<br />
ADVANCE DX C477i/C477iZ and<br />
Canon imageRUNNER ADVANCE<br />
DX C477iFZ/C477iF devices and come<br />
with page yields of 11,000.<br />
<strong>The</strong> company has also announced the<br />
launch of new replacement chips for use<br />
with Kyocera TK-7313 series cartridges.<br />
In October 2020, Kyocera released<br />
the compact A3 black and white printer<br />
ECOSYS P4135dn/P4140dn<br />
in China, which is the updated version<br />
to ECOSYS P4040dn series. With<br />
high efficiency and stable performance,<br />
it is suitable for small and medium<br />
-sized working groups with less than<br />
10 people.<br />
In the same month, Apex has managed<br />
to be “first-to-market” with its “ASIC<br />
design with consistent performance”<br />
chips for use with Kyocera TK-<br />
7313 series cartridges. Apex said its<br />
replacement chips are “easy to install in<br />
recycled cartridges”. <strong>The</strong> replacement<br />
chips are for use in Kyocera ECOSYS<br />
P4135dn/P4140dn, are regionalised for<br />
China and are available with page yields<br />
of 15,000.<br />
Also now available are replacement<br />
chips for use with Epson 405XL series<br />
cartridges to its product range.<br />
According to Apex its “first-tomarket”<br />
replacement chip solution<br />
comes with “consistent performance”<br />
and are “easy to install in recycled<br />
cartridges”. <strong>The</strong>se latest replacement<br />
chips are for use in Epson WF-<br />
4830DTWF/WF-4820DWF, Epson<br />
WF-3820DWF/WF-7830DTWF<br />
and Epson WF-7835DTWF/WF-<br />
7840DTWF devices.<br />
Furthermore, the company has<br />
announced the launch of new<br />
replacement chips for use with HP<br />
1330X series cartridges.<br />
In April 2020, HP launched the A4<br />
monochrome laser printer 408dn and<br />
MFP 432fdn series of printers in the<br />
Americas. With a print/copy speed:<br />
up to 40 pages per minute the printer<br />
has been awarded with the Blue Angel<br />
according to DE-UZ 205 in Germany<br />
for meeting more than 100 strict<br />
criteria.<br />
<strong>The</strong> Apex chip Apex Chip, part<br />
number ALH-W1330X0, is for the<br />
1330X remanufactured monochrome<br />
cartridge and has a 15K page count and<br />
is for use in the HP AMS region.<br />
<strong>The</strong> easy to install chip offers<br />
consistent performance throughout the<br />
print cycle life of the remanufactured<br />
cartridge.<br />
According to the Blue Angel<br />
certification process the use of<br />
refurbished toner modules and<br />
refurbished ink modules and containers<br />
according to DIN 33870-1 and 33870-2<br />
should not prevented by constructive,<br />
software-based or other measures. ■<br />
For more information<br />
on the above or any other<br />
of Apex’s range, please<br />
scan the QR code.<br />
42 Issue <strong>337</strong> December 2020
visit www.therecycler.com for all the breaking news<br />
EUROPE GM Technology, Cartridges, Remanufacturing, New Products<br />
GM Technology adds new products<br />
<strong>The</strong> company has introduced new remanufactured original cartridges for use in various Canon copier machines.<br />
<strong>The</strong> latest products addition to<br />
GM Technology’s product range are<br />
remanufactured toner cartridges for use in<br />
various Canon imageRunner machines. <strong>The</strong><br />
new range includes replacement models for<br />
Canon EXV-11, EXV-12, EXV-33, EXV-35<br />
cartridges and the new EXV53 cartridges.<br />
For colour devices the range includes<br />
remanufactured EXV-28, EXV-29, EXV49<br />
and EXV 51 and the new EXV-54 and EXV-<br />
55 cartridges.<br />
Zoltan Matyas GM´s Director of<br />
International Business Development<br />
commented on this release: "<strong>The</strong>se new<br />
additions are particularly important for<br />
GM as Canon is historically one of the<br />
most popular brands in the copier industry,<br />
especially in Eastern European countries.<br />
This new release is an answer to an existing<br />
demand based on continuous requests from<br />
our existing distribution partners in different<br />
regions."<br />
After completing a lengthy and extensive<br />
R&D cycle the Spanish remanufacturer is<br />
now ready to go to market with its circular<br />
economy focused Canon remanufactured<br />
toner cartridge range.<br />
As all other remanufactured toner<br />
cartridges of the company this range<br />
will also be available in the company’s<br />
OR version (using Genuine Original OEM<br />
toner) as well as its remanufactured version<br />
using the highest quality toners on the<br />
aftermarket. GM Technology added that “all<br />
references are remanufactured using an OEM<br />
empty toner bottle to guarantee 100% patent<br />
safety to the reseller.”<br />
<strong>The</strong> company said that production volumes<br />
of the OR version are limited and partners<br />
have priority access to these products. ■<br />
For more information<br />
on the above-listed and<br />
other GM Technology<br />
products available, please<br />
scan the QR code.<br />
ASIA HYB Toner, Cartridges, Aftermarket, New Products<br />
HYB launches wide<br />
variety of new products<br />
<strong>The</strong> company and its toner manufacturing partner in Japan released products for use in Ricoh’s Pro C651EX/C751EX/<br />
C751 Color Production Systems, remanufactured drum units for use in various Konica Minolta devices, a new range of<br />
remanufactured Ricoh devices and compatible toner cartridges for use in Kyocera ECOSYS devices.<br />
HYB Toner said that it has developed their<br />
moulding which enabled them to produce<br />
compatible waste toner boxes for use in the<br />
toner collection section of Ricoh Pro C651EX/<br />
C751EX/C751/Pro 7100/Pro C7100s/<br />
Pro C7100sx/Pro C7100x/Pro C7110/<br />
Pro C7110s/Pro C7110sx/Pro C7200e/<br />
Pro C7210sx/ Pro C7210x/ Pro C751EX/<br />
Lanier Pro C7100/Pro C7100s/Pro C7100sx/<br />
Pro C7100x/Pro C7110/Pro C7110s/Pro<br />
C7110sx/Pro C7200e/Pro C7210sx/ Savin<br />
Pro C651EX/Pro C7100/Pro C7100s/<br />
Pro C7100sx/Pro C7100x/ Pro C7110/Pro<br />
C7110s/Pro C7110sx devices.<br />
<strong>The</strong> company added that its waste toner box<br />
effectively creates a saving for the distributors<br />
with 80% cost reduction compared to the<br />
OEM products.<br />
Also announced were chemical colour<br />
toners for the above-mentioned models. <strong>The</strong><br />
formulation was a new development between<br />
HYB and their partner in Japan. So far, HYB<br />
started to supply this toner as bulk and refill<br />
packing to their customers who are using the<br />
toner in remanufacturing toner cartridges of<br />
Ricoh Pro C651 and C751EX machines.<br />
HYB Toner also released remanufactured<br />
Konica Minolta DU-105, A5WH0Y0 for use<br />
in Konica Minolta Bizhub PRESS C1060/<br />
C1070/C71hc/ AccurioPress C2070 and<br />
Konica Minolta AccurioPress C83hc devices.<br />
<strong>The</strong> HYB-KM-DU105 was estimated to have a<br />
page yield of 410,000 pages.<br />
<strong>The</strong> company started with the<br />
remanufacturing copiers business in 2019<br />
and has been offering remanufactured copiers<br />
of Konica Minolta, Xerox, and Sharp.<br />
Recently HYB said it has removed the Sharp<br />
copiers and added the Ricoh machine models<br />
into their catalogue with below models<br />
available to supply.<br />
Now available from HYB are<br />
remanufactured Ricoh MP 3054, MP 3554.<br />
MP 4054, MP 5054, MP 6054, MPC 2004,<br />
MPC 2504, MPC 4504, MPC 6004 models<br />
and more.<br />
Most of the Ricoh machines originate from<br />
the U.S.A market which enables most of HYB’s<br />
customers in Latin America to get default<br />
110V copiers after a series of production and<br />
QC processes of HYB’s remanufacturing team.<br />
Furthermore, HYB Toner has launched<br />
compatible toner cartridges for use in Kyocera<br />
ECOSYS P4060dn machines which come with<br />
page yields of 32,000 pages.<br />
HYB commented on the launch: “In order<br />
to satisfy our customers, whose customers are<br />
mostly composed of dealers and having a high<br />
expectation when they compare our toner with<br />
Original ones.” <strong>The</strong> company added: “To make<br />
sure of supplying the performance equivalent<br />
products with the OEM, HYB always run<br />
systematic testing under different conditions<br />
with collection of data.” ■<br />
For more information on<br />
the above and other products<br />
from HYB, please scan the<br />
QR code.<br />
Issue <strong>337</strong><br />
December 2020<br />
43
MARKETPLACE<br />
TONER MANUFACTURER<br />
COLLECTOR<br />
COLLECTOR<br />
CBC (Europe) GmbH<br />
toner@cbc-europe.com<br />
Tel: +49 211 530670<br />
www.cbc-europe.com<br />
FBO Organisation, S.L.<br />
fbo@fbo-org.com<br />
Tel: +34 936724863<br />
www.fbo-org.com<br />
LVL<br />
hb.sales@lvlcartridge.com<br />
Tel: +33 251 70 14 58<br />
www.lvl.fr<br />
REMANUFACTURER<br />
RESELLER<br />
TONER MANUFACTURER<br />
wta Carsten Weser GmbH<br />
info@wta-suhl.de<br />
Tel: +49 3681 4529710<br />
www.wta-suhl.de<br />
Copyclic<br />
info@copyclic.com<br />
Tel: +33 01 60 78 78 78<br />
www.copyclic.com<br />
Integral GmbH<br />
info@integral-international.de<br />
TEL: + 49 (0) 28 33 60 60<br />
www.integral-international.de<br />
MARKET INTELLIGENCE<br />
CARTRIDGE CLEANING SYSTEMS<br />
SUPPLIER<br />
LightWords Imaging<br />
admin@lightwords.co.uk<br />
Tel: +44 1270 878850<br />
www.lightwordsimaging.com<br />
Futor Cleaning System AG<br />
info@futorag.ch<br />
+41 716800549<br />
www.futorag.com<br />
TOKO Srl<br />
toko@toko.ro<br />
Tel: +40212327270<br />
www.toko.ro<br />
SUPPLIER<br />
BROKER AND RECYCLER<br />
TONER MANUFACTURER<br />
Freckles Ltd<br />
info@freckles.bg<br />
Tel: +359 2 955 5560<br />
www.freckles.bg<br />
<strong>The</strong> Greener Side<br />
info@greener-side.co.uk<br />
Tel: +44 1427 700 700<br />
www.greener-side.co.uk<br />
Primedia Products<br />
tmiller@primediamicr.com<br />
Tel: +1 304-277-2050<br />
www.primediamicr.com<br />
44 Issue <strong>337</strong> December 2020
Contact us to advertise here: t.01993 899800 e. info@therecycler.com<br />
» Looking to sell your business?<br />
» Looking to buy a business?<br />
» Looking to expand your business?<br />
» Looking for retirement options?<br />
Call us today to find out how we can help!<br />
We are small enough to care and<br />
experienced enough to deliver.<br />
Connett & Unland GbR<br />
Boschweg 43<br />
D-48351 Everswinkel<br />
Germany<br />
Phone: +49 (0) 2582 991 0702<br />
Email: candu@candugbr.com<br />
United Kingdom<br />
kontakt@itp-group.com<br />
kontakt@itp-group.com<br />
ETIRA membership benefits include:<br />
Meeting new clients and partners at our<br />
network meetings!<br />
A strong fight against clever chips, unfair<br />
patents, waste transport rules etc.!<br />
PR-work to tell the world about remanufactured<br />
cartridges and why they are good for both<br />
consumers and the environment!<br />
Promotion of top-quality remanufacturing<br />
(standardisation)!<br />
Join our business Code of Conduct, and sell<br />
more cartridges thanks to our logo!<br />
Meeting 60 top remanufacturers already<br />
members of ETIRA...<br />
ETIRA brings the remanufacturing Industry<br />
together. Be part of the family!<br />
Haydnlaan 13, 4837 CS Breda,<br />
<strong>The</strong> Netherlands Tel: + 31 6 414 614 63<br />
info@etira.org<br />
www.etira.org<br />
ETIRA: WORKING FOR ALL REMANUFACTURERS AND PARTNERS<br />
Issue <strong>337</strong><br />
December 2020<br />
45
NEXT ISSUE<br />
January 2021<br />
Issue 338<br />
2021<br />
- <strong>The</strong> future of<br />
home working<br />
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46 Issue <strong>337</strong> December 2020
Contact us to advertise here: t.01993 899800 e. info@therecycler.com<br />
Issue <strong>337</strong><br />
December 2020<br />
47
SUPPLIER OF THE YEAR