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XtraBlatt Issue 02-2020

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INTERVIEW<br />

LANDBAUTECHNIK-BUNDESVERBAND<br />

PERFORMANCE<br />

PROVIDERS<br />

Farm machinery dealerships represent<br />

the key interface between<br />

manufacturer and end customers.<br />

Why interactions at this point are<br />

not always stress-free, and what<br />

solutions to improve the situation<br />

might look like, is discussed here<br />

in an interview with Ulf Kopplin,<br />

president of the LandBauTechnik-<br />

Bundesverband (National<br />

Agricultural Machinery and<br />

Equipment Dealers and<br />

Repairers Association).<br />

<strong>XtraBlatt</strong>: Herr Kopplin, machinery which has become<br />

increasingly complex over the years ensures that the importance<br />

of the supplying, servicing and repairing dealership<br />

increases. Isn’t this development actually a very welcome<br />

50 51<br />

one?<br />

Ulf Kopplin: You’re correct in the assumption that highly<br />

qualified personnel are needed more than ever in dealership<br />

workshops to ensure reliable servicing of machinery that can<br />

include the very latest technological developments. This gives<br />

our member companies a central and growing importance in<br />

the relationship between manufacturers and end customers.<br />

However, there are definitely no grounds here for unrestrained<br />

jubilation. The investment needed to support this level of<br />

performance, and to encourage further the appropriate<br />

technical development, is gigantic. For instance, the cost<br />

item ‘vocational education and training’ alone represents<br />

tens of thousands of euros each year for every dealership,<br />

even when simply considering calculated training costs and<br />

related downtime through the days when the trainees are<br />

not at their workplaces. On top of this comes the required<br />

workshop equipment, joining another cost block that’s just as<br />

serious: the area of guarantee costs. All this is hardly possible<br />

any longer at the rates commonly charged. The dealerships<br />

are the performance providers of the branch. Their input must<br />

be justly rewarded!<br />

In particular, the<br />

so-called internal<br />

workshop hours<br />

drive costs upwards<br />

substantially for many<br />

dealerships.<br />

Assistance<br />

hours 5.3%<br />

<strong>XtraBlatt</strong>: Aren’t you complaining here from an already<br />

excellent position? After all, standard rates of 90 €/h for<br />

a skilled mechanic with a master certificate, or 65 €/h for<br />

one who has completed all basic training, cannot be called<br />

chickenfeed – at least from the point of view of the bill-paying<br />

customer. And not every dealership workshop provides<br />

highest standards in work quality and performance.<br />

Kopplin: As far as hourly rates are concerned, those charged<br />

by our farm machinery dealerships remain well below those<br />

of other technical sectors, e.g. for road going vehicles, or IT.<br />

And do not forget that the standard of knowledge and qualifications<br />

represented in a farm and construction machinery<br />

mechatronics engineer compared with colleagues in the<br />

other areas just mentioned is – in all modesty – substantially<br />

greater. I am absolutely convinced of that. In practice, there<br />

may well be differences in quality. But the future-oriented<br />

companies are all in a very good position in this context.<br />

And what I do not like is the current tendency, at least in<br />

some customer circles, to expect us as service providers to<br />

consider reducing our bills. What we charge now represents<br />

income that’s crucial for our businesses. That the economic<br />

situation in farming and therefore in agricultural contracting<br />

too, may be unfavourable is not an acceptable reason. Just<br />

think about it: Would you make a similar demand of your<br />

Distribution of workshop hours 2019<br />

Paid-for time in workshops<br />

in agricultural machinery dealerships 2019<br />

Absent<br />

24.0%<br />

Internal<br />

hours 33.8%<br />

External<br />

hours 36.9%<br />

Internal time in workshops<br />

in agricultural machinery dealerships 2019<br />

Rest<br />

22.4%<br />

Depot/delivery/<br />

demonstrations<br />

etc 14.9%<br />

New machinery<br />

28.5%<br />

Used<br />

machinery<br />

Guarantee/ 10.9%<br />

goodwill 23.3%

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