Sustainability Report 2019 ENG

Sustainability 

Report 

FERCAM SpA 

2019

from President 

SECTION 1 – FERCAM: Identity and values 

1.1 FERCAM: from foundation to future 

1.2 Mission and company values 

1.3 Governance 

1.4 FERCAM Group 

1.5 Economic value generated 

1.6 Our network 

1.7 Services offered 

1.8 Prizes and awards 

SECTION 2 - FERCAM: Quality and sustainability 

2.1 Total quality pursuit 

2.2 Company management system 

2.3 Customer satisfaction 

2.4 Supply-chain management 

2.5 Partecipation in associations 

2.6 Materiality matrix 

2.7 Stakeholder 

SECTION 3 - FERCAM and environment 

3.1 FERCAM: Clean smarter logistics 

3.2 Sustainability in transports 

3.3 Energy efficiency 

3.4 Water consumption 

3.5 Waste management 

3.6 Hazardous materials transport 

3.7 Initiatives in environmental field 

NDEXLetter 

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2 SUSTAINABILITY REPORT 2019 FERCAM SPA

SECTION 4 - FERCAM and people 

4.1 Our employees 

4.2 Human capital management 

4.3 Training and development of our people 

4.4 Wellbeing and initiatives in favour of employees 

4.5 Health and safety in FERCAM 

4.6 Schools and universities 

4.7 Relations with territory 

4.8 Internal and external communication 

SECTIONE 5 - FERCAM: Innovation and goals 

5.1 Technology and innovation 

5.2 Innovation and mobility 

5.3 Agenda 2030 - Our targets 

5.4 Our goals 

Methodological note 

Gri content index 

Information and contacts 

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FERCAM SPA 

SUSTAINABILITY REPORT 2019 

3


Letter from President 

Following the path of sustainability… 

In our values and strategic vision, we believe that a businessperson has to consider environmental 

sustainability in producing goods or services to protect the planet for the future generations. Profit and 

business development are not an end in themselves, but goals and needs for guaranteeing job stability 

and social recognition to employees. 

Profit has to be also reinvested in the company to strengthen the capital and extend the business field of 

action with a constant and particular attention to social aspects, safety and sustainability. 

Certain of this belief, we shared the decision to draft a sustainability report according to GRI’s 

Sustainability Reporting Standards to communicate environmental, social and economic performances 

to our stakeholders. 

Fercam group has developed beginning with the company Fercam S.p.A.: for this reason, we decided to 

report our performances starting with the operational parent company Fercam S.p.A. and include some 

macro information at group level. 

In line with our strategic vision, we develop, where possible, intermodal transport and constantly seek 

innovative solutions that can be applied to road freight transport: we are already using vehicles with 

liquefied-natural-gas engines (GNL) and testing biomethane. 

The next step will be electrical vehicles: only investing in new technologies in it will be possible to further 

reduce environmental impact. 

We also believe that the most important resource in FERCAM is the human one: only with the right 

persons in the right place, we can guarantee the high quality of our services and be successful in the 

future! 

Technological innovation for the client and environmental protection, safety, expertise, professionalism, 

motivated and proactive employees: these are our strengths, which will allow us to face new challenges 

and achieve future goals. 

FERCAM President 

Dott. Thomas Baumgartner 

FERCAM SPA 


5

ECTION 

FERCAM: IDENTITY AND VALUES 

‘ 

It will be my effort to lead our family company 

into the future, honouring the values lived by 

my grandfather and my father. In particular, 

respect and responsibility towards our 

employees and their families, as well as a 

sustainable growth in a sensitive sector such 

as that of transports and logistics. 

Hannes Baumgartner 


FERCAM SPA 


7

SECTION 1 /// FERCAM: Identity and values 

1.1 FERCAM: FROM FOUNDATION TO FUTURE 

Established in 1949 in Bolzano, the gateway to 

the Dolomites, Fercam was born as a company 

of goods transport by rail and trucks (in Italian 

FERovia e CAMion) and in 1963 was taken over 

from Eduard Baumgartner, an haulier native of 

Fié, who over the years developed with success 

the concept of integration between road and rail. 

In 70 years of FERCAM history, from small local 

carrier it has become one of the main European 

logistics operators. An evolution started from 

road and rail full-track-load transport, up through 

road national and international transport, up to 

air and ocean shipping, consolidating thanks to 

the opening of several and huge logistics centres, 

which today represent the flagship of our offer. 

Nowadays the company is a multi-specialised 

logistics operator, which proposes itself as a 

supply-chain company to provide added value to 

its clients’ logistics, through the management of 

the entire chain. 

The current President Thomas Baumgartner took 

over the business in 1981, when it was a transport 

company operating especially on the axis of 

Brenner: during his almost 40 years of activity, 

he strongly pushed for the transition to multispecialised 

logistics operator. This has brought 

Fercam to become a leader of the Italian market, 

with a strong presence throughout Europe too 

in all transport sectors, from road to rail, sea, air, 

distribution, logistics, as well as exhibitions, fairs 

and moving with the brand Gondrand by FERCAM. 

Since 2017, the Managing Director who guides 

the company has been Hannes Baumgartner, 

representative of the third generation. 

In 2019, Fercam reached 70 years of activity and 

wanted to celebrate this important goal through 

a live-streaming event with all the societies of 

Fercam Group. 


FERCAM: Identity and values /// SECTION 1 

FERCAM SPA 


9


OUR HISTORY 



What’s 

next? 

FERCAM SPA 


11


1.2 MISSION AND COMPANY VALUES 

Our primary contribution consists in offering advanced logistics services. Through 

five specialised divisions and excellent partnerships, FERCAM offers a rare 

combination of skills and solutions serving as a single, multi-specialised point of 

contact. 

FERCAM’s strengths, such as operational excellence, cutting edge I.T. solutions 

and collaborators with specialised expertise, translate directly into competitive 

advantage for the customers, who can concentrate their strategic priorities and 

resources on their core business, reducing time and risks. 

A streamlined and low-complexity internal organisation, operating through 

standardised processes, agile and supported by cutting edge information 

technologies, set the context for a multidisciplinary and challenging multi-cultural 

professional environment, still able to attract and develop talent and to reward 

autonomy, merit and effort. 





MISSION 

OUR VALUES 

We consider the following values, formalised with 

our 2016-2020 Strategy, as foundation of the 

company management and we share them with all 

our employees: 

1. POSITIVE EXCHANGE: criticism must not be an 

end in itself, but constructive and for improvement. 

No culprits are searched, but reasons to work on 

in order to not to repeat mistakes. I look for and 

accept the group’s decision after a serene exchange. 

In the absence of unanimity, I fully support the one 

who takes responsibility. 

2. TRUST: I do have confidence. I am loyal, fair and 

open to build a relationship of mutual trust. 

3. SELF RESPONSIBILITY: pursuing goals, I decide 

autonomously, I take initiative, I do, I check, I 

communicate (if something is not in line with the 

goal), I possibly correct and make sure, involving 

other people, that the result is achieved. I take full 

responsibility of my actions and their consequences. 

4. LOYALTY: it means to be honest, to tell it like it 

is, to be consistent, to respect decision taken, to be 

serious, to not to look for personal advantage at the 

expense of other people or the company. 

5. RESPECT: I respect persons and others’ work. I 

behave with other people, as I would like them to 

behave with me, speaking politely. 

6 DETERMINATION: I set ambitious goals and I 

achieve them with commitment and determination. 

I focus on targets. If there are obstacles, I recognize 

them, I am not discouraged, I try to overcome them 

and I possibly ask for help. 

7. OPENNESS: I am committed to be open and I 

do not hide anything. I try to illustrate a topic with 

great clarity and awareness and I make sure that my 

interlocutor understands correctly. 

8. RELIABILITY: I say what I do and I do what I 

say. I meet commitments and deadlines. My word 

is my bond. I do whatever it takes for the proper 

functioning of what I have to do. 

9. TEAM SPIRIT: company’s success is everybody’s 

success! We win together and we lose together. 

I help my colleague because his/her success 

contributes to that of all the team! 

LOYALTY 

POSITIVE 

EXCHANGE 

OPENNESS 

TRUST 

DETERMINATION 

TEAM 

SPIRIT 

SELF 

RESPONSABILITY 

RESPECT 

RELIABILITY 

FERCAM SPA 


13


COMPANY POLICY 

FERCAM has defined its own Quality, Environment, 

Health and Food Safety Policy with reference to 

its “mission”, “vision” and “values”, and pursues 

success customer satisfaction trough a constant 

commitment to continuous improvement of its 

business processes. 

The primary goal of FERCAM is to provide customers 

with high-quality services. FERCAM recognizes 

that environmental protection is a priority business 

goal and aware of its responsability towards the 

environment, FERCAM is acting on the market with 

the orientation to economic and environmental 

sustainability. 

Today these values are put into effect and 

integrated into a defined commitment towards the 

respect of the safety in the workplace and food 

safety, in harmony with our economic activities 

and the available company resaurces. 

The primary aims of FERCAM are: 

- offer a qualitative service in line with the expressed 

requirements of the customer 

- carry out the service in accordance with the 

agreements 

- respect the current legislation relating to 

environment and safety 

- manage processes effectively and efficently, 

ensuring correct communication to employees 

- optimize the consumption of energy and raw 

materials and promote a waste management 

system oriented toeards their reduction and reuse 

- provide logistics services in order to guarantee 

product safety 

The company aims are reached with the following 

actions: 

- recognize the requirements of the customer and 

inform the customer throughout the process of the 

service, 

- measure, evaluate and check the quality 

performance to look for constant improvement of 

the service, 

- provide suitable training and information to the 

employees in relation to their activities, 

- monitor, evaluate and, where possible, reduce the 

impact of activities on the environment, 

- promote the prevention and protection of working 

risks trough the monitoring of the performance 

indicators, 

- inform the stakeholders about the performances, 

- operate with the objective to contain and reduce 

the environmental impact of activities, involving 

suppliers and customers, 

- promote BBS Principles (behavior Based Safety) 

- duly implementation of the self-checking Food 

Safety System aimed to guarantee a correct 

storage and handling of products in accordance 

to recognized standards and customers’ specific 

requirements, as well as definition of improved 

measures in terms of security level 

- mantain and improve continuously the company 

management system through the involvment of 

the company functions at all levels by defining 

measurables aims. 

The Management makes a commitment to 

publicize its policy inside and outside FERCAM, and 

to review it periodically to ensure the sustainability 

to the company. 

Bolzano, March 31th 2017 





1.3 GOVERNANCE 

CORPORATE BODIES 

Our company is characterised even today by being 

a family business and, thanks to an adequate 

generational shift, the governance maintains firm 

the values on which is based and that still represent 

us and are our hallmark. 

Fercam’s corporate bodies are the Board of 

Directors, the Steering Committee, the Board of 

Auditors and the Supervisory Body. 

and statute, the respect of proper administration 

principles and in particular the adequacy of 

organisational, administrative and accounting 

structure adopted by the company and its concrete 

operation. 

Tasks of the Supervisory Body are illustrated in the 

paragraph “ORGANISATIONAL MODEL 231”. 

The Board of Directors meets at least very six 

months and is composed of two internal figures and 

one external: 

• President: Thomas Baumgartner 

• Managing Director: Hannes Baumgartner 

• Member: Peter Gliera 

The board assesses the adequacy of the business 

organisational, administrative and accounting 

structure and manages the company; it has 

representation powers towards third parties and 

informs the Board of Auditors about the general 

operating performance and its foreseeable 

evolution. 

The Steering Committee meets on a monthly basis 

and it is composed of Managing Director, Divisional 

Directors, Sales Manager, Administrative Director, 

Chief Financial Officer and Controlling Manager. 

Tasks of the Committee are: 

• to dictate the strategy and monitor its compliance 

• to define investments policy 

• to monitor and implement corrective actions for 

sticking to company and divisional budget 

The Board of Auditors is composed of three 

statutory auditors and two substitutes, appointed 

and working in accordance with the law. The task 

of the Board is to monitor the observance of law 

FERCAM SPA 


15


ORGANISATION CHART 

The organisation is structured as described below 

and represented in the chart: 

• Headquarter, which has cross-departmental 

functions and to which the following offices 

belong: HR, Administration, Finance, Budget, IT, 

Quality and Environment, Legal and Insurance, 

Purchasing, Occupational Health and Safety, 

Properties Management, Customs Consultancy 

and Controlling. 

• Strategic areas and Divisions that operates in the 

different areas of competence as described in the 

next paragraph. 

President 

CEO 

Board of 

Directors 

Human Resources 

Purchasing office 

Administration office 

Finance 

Prevention and protection service 

Controlling 

Legal/Insurance 

Information Technology 

Budget and Taxation 

Marketing and Tender 

Property management 

Quality and Environment 



CODE OF ETHICS 

Through the adoption of the Code of Ethics, we 

ask our employees, colleagues, supplier and all 

those who support the functioning of our company, 

the respect of the rules and principles as an 

indispensable condition. 

In its Code of Ethics, Fercam implemented the following reference values: 

Legality 

FERCAM promotes and 

demands continuous attention 

to the respect of the authorities’ 

regulations of the country in 

which the Company operates, of 

their correct knowledge, spread, 

interpretation and application, 

and to the fair collaboration with 

public authorities. In particular, it 

refrains from conducting any illegal 

business activity and imposes the 

same ban to all its commercial 

partners, otherwise there will be 

the termination of any relationship. 

Honesty 

FERCAM promotes and demands 

an honest and good-faith 

behaviour in the relationships 

with and among employees, 

in commercial relationships in 

both pre-contractual phase and 

non-contractual scope. Towards 

consumer customers are always 

promoted and requested honesty 

and transparency. 

Health and safety 

protection 

FERCAM considers employees’ 

health and safety of primary 

importance and essential, promotes 

and requires compliance with 

related legal provisions and gives 

behaviour instructions based on 

attention and caution. It regularly 

pays social security and insurance 

charges in favour of its employees 

and expects the same attention 

from its commercial partners. 

Human Capital 

promotion 

FERCAM enhances its human 

resources committing to make 

the work environment healthy, 

comfortable and pleasant. It 

promotes and requires compliance 

with rules protecting workers 

and the proper application of 

the contractual forms for work 

performance. It valorises, as far as 

possible, expertise and inclinations 

of its human resources. It also 

undertakes to create within the 

company a climate based on 

commitment, collaboration, 

politeness and reciprocal esteem in 

interpersonal relationships. 

Environmental 

safeguard 

FERCAM is committed to constantly 

reducing the environmental 

impact of its activity through the 

organisational improvement and 

the use of new technologies. Among 

its commercial partners it privileges 

those who share the commitment 

to environmental protection It 

takes appropriate measures to 

prevent environmental damages 

and mitigate their effects. 

Sustainable 

profit 

FERCAM, in pursuing its profit 

targets, takes a responsibility 

towards the area in which it 

operates and binds, as far as 

possible, its stakeholders to the 

same responsibility and attention. 

FERCAM SPA 


17


ORGANISATIONAL MODEL 231 

In compliance with Italian D.lgs. 231/2001, we 

adopted “Modello Organizzativo di Gestione 

e Controllo” (Management and Control 

Organisational Model), which is addressed to 

all individuals who operate in the company as 

directors, managers, employees and collaborators, 

even occasional or temporary. 

The main goal is to prevent criminal offences in 

the company by natural persons who operate in its 

behalf, guaranteeing law respect. 

For this purpose, a risk assessment for every 

business process was made, defining potential 

related offences and preventive measures already 

I place/to be adopted in order to eliminate any risk. 

Respect of the Model is guaranteed by the 

Supervisory Body and appointed by the Board of 

Directors, whose main function is to supervise the 

activities of directors, managers, employees and 

third parties who work for the company. 

The Supervisory Body meets at least every three 

months and manages a specific e-mail account, 

where all employees can send anonymous tips. 



PRIVACY MANAGEMENT 

Fercam adapted to the General Data Protection 

Regulation, UE nr. 679/2016, below the main steps: 

• Analysis of its processes 

• Adoption of policies and procedures in accordance 

with GDPR 

• Communication of procedures and policies to the 

employees, making them available in the companyprocedures 

database 

• Appointment of an external DPO 

• Update of all the company documentation related 

to managing applications and personnel data 

• Organisation of a specific training course 

dedicated to HR - Recruiting and Development 

Office 

It has already been planned for 2020 first quarter 

the delivery of a first course for Fercam employees 

that, in accordance with GDPR, have to know the 

basis of the Regulation itself. 

In order to properly manage privacy requirements 

and monitor the correct implementation, Fercam 

equipped itself with an internal Privacy Committee. 

In 2018-2019 reporting period, there were no 

complaints about privacy violations or loss of 

clients’ data. 

FERCAM SPA 


19


1.4 FERCAM GROUP 

Fercam S.p.A. is part of FERCAM Group, leader in 

transport sector as well as logistics for enterprises 

and “Fercam Holding Srl” – the holding company of 

the Group, controls it. 

In the organisational chart of the structure reported 

below are indicated the companies of Fercam 

Group, of which Fercam S.p.A. is the controlling 

company. 

Real S.r.l. 

Service GmbH 

STÖGER Transport GmbH 

Fercam has also minority holdings, amongst all, 

in the following companies: HUPAC S.A., CEMAT 

S.p.A., SYSTEMPLUS, COTRAF, MBO Consulting. 



1.5 ECONOMIC VALUE GENERATED 

Below are stated the main indicators related to 

the Consolidated Financial Statement of FERCAM 

Holding Group. 

The consolidated-revenues growth in 2019, 

compared to previous year, is equal to 2,1% (in 

absolute value an increase of over 17 million euro) 

and so beyond the market growth. 

million of euro 

Consolidated revenues / Fercam Holding Group 

800 

600 

400 

200 

754,7 814,0 831,2 

+7,9% +2,1% 

0 

2 0 1 7 2 0 1 8 2 0 1 9 

million of euro 

2 0 1 7 2 0 1 8 2 0 1 9 

SUPPLIERS (goods and services purchasing, use of third-parties assets) 

STAFF (wages and salaries, social security contributions) 

INCOME TAXES 

OPERATING RESULTS 

629,7 676,9 692,1 

88,4 93,3 100,2 

2,6 2,9 1,2 

7,8 9,3 4,6 

In the last years the Group has grown exponentially 

also thanks to the acquisition of companies already 

existing in the market, which have led to a turnover 

increase, but also to an initial growth of structural 

costs linked to the start of investment that gradually 

tend to decrease as consequence of the efficiency 

and synergy with the network. 

Fercam S.p.A. is the pillar around which the other 

companies of the Group were born and developed, 

and that allowed the international growth. Below 

are the revenues generated only by the operational 

parent company Fercam S.p.A., which operates in 

the international transport and logistics sector and 

is based in Italy. 

millions of euro 

600 

500 

400 

300 

200 

100 

0 

FERCAM SpA Revenues 

560,6 602,5 619,3 

+7,9% +2,8% 

2 0 1 7 2 0 1 8 2 0 1 9 

We point out that the controlling company Fercam 

Holding S.r.l. files the consolidated financial 

statement of the Group (in compliance with art. 27 

of Italian D. Lgs. 9 aprile 1991, n. 127). 

FERCAM SPA 


21


1.6 OUR NETWORK 

GROUP’S NUMBER 

Below are the highlights of Fercam Group: 

EMPLOYEES 

VEHICLE FLEET 

NETWORK 

STORAGE 

Salaried employees 

2.150 

Warehouse workforce 

3.800 

Loading units 

3.350 

Own branches 

93 

External: 

670.000 m² 

Internal: 

515.000 m² 

Totale: 5.950 

} 

FERCAM S.p.A. is present on Italian territory with 63 own 

branches and makes use of a network of distribution centres 

present throughout national territory and European hubs, result 

of partnership with ENTARGO network, as well as a wide range of 

intercontinental partners. 

Services provided at FERCAM Group level in the transport sector: 

2 0 1 8 2 0 1 9 

TRANSPORT 

420.000 transports 500.000 transports 

NATIONAL AND INTERNATIONAL DISTRIBUTION 

5.600.000 shipments 

6.200.000 shipments 

AIR & OCEAN 

25.000 Teus for ocean 

10.000.000 kg for air 

20.000 Teus for ocean 

12.000.000 kg for air 

LOGISTICS 

1.163.463 orders 

1.266.013 orders 



FERCAM NETWORK 

FERCAM SPA 


23


1.7 SERVICES OFFERED 

FERCAM Group operates in the different sectors of 

transport and logistics with specialised divisions: 

1. Fercam Transport Strategic Area, structured in 

in: 

• Transport Italy Division: provides FTL and LTL 

road transport on Italian territory and trade-fair 

transports. 

• Freight Management International Division: 

provides FTL and LTL, road and intermodal 

transport throughout Europe; 

3. Logistics Division: specialised in managing the 

entire clients’ supply chain; 

4. Air & Ocean Division: supports clients in goods 

export and import from and to every port or airport; 

5. Gondrand Division: provides services of national 

and international moving and artworks transport. 

2. Distribution Strategic Area: specialised in 

groupage management in national and international 

shipments; 

Fercam Spa provides all the services mentioned above. 

With respect to Fercam S.p.A., the market sharing is the following: 

2 0 1 8 2 0 1 9 

ITALIAN CLIENTS 

74% 

75% 

FOREIGN CLIENTS 26% 

25% 



1.8 PRIZES AND AWARDS 

Our company constant commitment allowed us to 

gain the following recognitions in recent years. 

Since this is the first report published, we report 

data of the last 5 years. 

2015 

“Il logistico dell’anno 2015” award winning, established by Assologistica, for environmental 

commitment in organizing transport and logistics activities, in order to reduce and optimise 

consumptions of energy resources and raw materials. 

2016 

Special mention for Environmental section during “Il logistico dell’anno 2016” award. 

2016 

2017 

Thomas Baumgartner was awarded for the category “Meriti professionali in ambito 

logistico”(logistics professional merits) in Hamburg during LEO-Awards -Logistics-Excellence- 

Optimisation. 

Participation as finalist in the award ceremony of Eco Performance Award, which took place 

on the eve of Transport Logistic 2017, leading trade fair in logistics and transport sector, on 

May 8th, 2017 in Munich. 

2018 

Thomas Baumgartner in Milan Assolombarda headquarter received “Il logistico dell’anno 

2018” award for contribution to the development of Italian transport-logistics system. 

2019 

“Il logistico dell’anno 2019” award winning for the section TECHNOLOGICAL Innovation 

with “Sistema automatico di stoccaggio e alimentazione picking nel magazzino di Bologna” 

(automatic system of storage and picking supply in Bologna warehouse. 


ITALIA AWARD 2019 – FERCAM awarded in logistics operator category 

FERCAM SPA 


25

ECTION 

FERCAM: QUALITY AND SUSTAINABILITY 

‘ 

Our primary goal is to provide our clients 

with a quality service and we give our best to 

guarantee that every step of the process meets 

our shared standards. 

Thomas Baumgartner 


FERCAM SPA 


27

SECTION 2 /// FERCAM: Quality and sustainability 

2.1 TOTAL-QUALITY PURSUIT 

FERCAM’s aim is the sustainable development of 

high-quality transport and logistics services that 

meet the demand of all stakeholders, in compliance 

with the current legislation concerning environment 

and occupational safety. 

In this perspective, FERCAM proposes itself to the 

market as multi-specialised single partner, within 

the meaning of a modern Supply Chain Company 

more and more according to a multiservice, 

multiproduct and multi-channel distribution logic, 

with a staff competent and specialised in the 

different operating areas. 

PURCHASES PRODUCTION SALE 

SUPPLIERS 

GOODS 

ENTRY 

WAREHOUSE 

RAW MATERIAL 

INTERNAL 

TRANSPORTS 

WAREHOUSE 

FINAL 

PRODUCTS 

PRODUCTION 

PROCESSING 

DISTRIBUTION 

CLIENTS 


FERCAM: Quality and sustainability /// SECTION 2 

The goals, set in the company policy, require Fercam to: 

Recognize client’s needs and inform him during the 

whole performance of service. 

Inform the stakeholders about our performances. 

Measure, evaluate and monitor the quality 

performances to look for a constant service 

improvement. 

Adopt information and security systems that 

guarantee goods safety and integrity during all the 

stages of transport and storage. 

Provide adequate training and information to its 

employees with regard to the activities carried out. 

Involve the company functions at different levels 

and define measurable objectives. 

FERCAM SPA 


29


In Fercam we want to build up a shared Quality 

culture and, in line with the principle of continuous 

improvement, we want to operate in a “Zero 

defects” perspective. 

An ambitious goal, but that allows us to always 

maintain a high level of attention and to intervene 

in order to detect anomalies and adopt proper 

corrective actions. 

In this context, it is relevant the role of all employees 

and in particular of Customer Service, which follows 

the client from the first commercial contact to the 

goods delivery, with specific Fercam staff and not 

entrusted to an external call centre. 

We believe that Quality should be monitored and 

pursued not only for the final client, but in the 

internal process of the company too. 

Since 2017 Fercam has adopted the “Risk–Based 

Thinking” approach, based on risk assessment and 

in 2019 has implemented a project of Business 

Continuity with the aim to: 

• Increase company resiliency and responsiveness 

so as to protect stakeholders’ interests 

• Give evidence of the ability to continue exercising 

its business even in the face of potential adverse 

events 

• Provide General Management and all Divisions 

with a own Business Continuity Plan, i.e. the 

response strategy that the company has to adopt in 

case of a critical event 

The project will be completed in 2020. 

Our awareness allows us to overcome an approach 

focused on the single office activity to draw attention 

to company goals and to trigger a mechanism of 

Quality and improvement of all company processes. 

Environmental 

Responsability 

Social 


Economic 




2.2 COMPANY MANAGEMENT SYSTEM 

In 1993 Fercam implemented a Quality management 

system obtaining the certification according to ISO 

9001 international standard, constantly maintaining 

and improving it. 

Since 2005, it has also provided itself with a program 

for the monitoring of environmental impact of its 

activities, creating and applying an Environmental 

Management System in compliance with ISO 14001 

standard. 

Subsequently, we developed a self-control system on 

food hygiene and safety with reference to logistics 

activity and packed-foodstuff transport. Such system 

is based on the application of HACCP standard 

(Hazard Analysis and Critical Control Points) 

In 2016 we implemented an occupational health and 

safety management system according to OHSAS 

18001 standard. 

The adoption of a Quality-Environment-Safety 

management system is intended to provide the 

company with a structured system of processes 

management and monitoring, oriented to a 

continuous improvement of performances from a 

point of view of Quality, Environment and Safety 

with the following specific goals: 

AREA GOAL FIELD OF APPLICATION 

Quality management 

system 

Guide processes in order 

to increase effectiveness 

and efficiency in the service 

delivery to the client. 

Provision of transport services by road, intermodal, 

by sea and air for third parties and national and 

international shipments of general cargo, nonperishable, 

ADR included, packed and palletised 

at full loads and groupage. Provision of logistics 

services. Provision of shipments and logistics services 

for fairs; moving of company’s or private properties 

at national and international level; furniture custody; 

transport and custody of artworks related to 

exhibitions. Maintenance services in support of the 

transport ones. 

Environmental 

management system 

Provide a systematic approach 

in managing environmental 

aspects and impacts related to 

own activities. 

Provision of transport services by road and 

intermodal for third, national of general cargo, 

ADR included. Maintenance workshop and vehicles 

washing facility. 

Occupational health 

and safety management 

system 

Provide a systemic approach 

in managing processes 

and resources to achieve a 

prevention and monitoring 

policy in compliance with 

occupational health and safety 

regulations. 

Provision of transport services by road, intermodal, 

by sea and air for third parties and national and 

international shipments of general cargo, nonperishable, 

ADR included, packed and palletised 

at full loads and groupage. Provision of shipments 

and logistics services for fairs; moving of company’s 

or private properties at national and international 

level; furniture custody; transport and custody 

of artworks related to exhibitions. Maintenance 

services in support of the transport ones. 

FERCAM SPA 


31


In line with these goals, and given that the Quality- 

Environment-Safety management system is applied 

to all branches, the choice of certified sites from a 

third party institution was led by the following 

factors: 

• Control of processes, environmental aspects, 

risks related to occupational health and safety 

• Sites significance 

Moreover, thanks to the AEO-F certification, 

FERCAM is acknowledged as a RELIABLE and SAFE 

partner in the international logistic chain, offering 

quality services and managing the customs supply 

chain safely. Indeed the requirements to obtain and 

maintain this certification imply the compliance 

with certain standard concerning financial stability, 

professionalism of the legal entity, efficiency and 

proven expertise in managing bonded goods. 

Monitoring of social and environmental performances 

Fercam has adopted a Code of Ethics, principles and 

rules of which represent the reference values for 

the company and should inspire every behaviour of 

the Society and its managers, directors, employees, 

partners, clients and suppliers. 

FERCAM promotes a free and democratic civil 

society, based on respect of human being and 

family, of social and natural environment. It strongly 

condemns every any form of slavery and abuse of 

violence or threat. 

Fercam repudiates any type of discrimination based 

on ethnicity, religion, age, nationality, gender or 

other dimension related to personal identity. 

In a perspective of monitoring its social and 

environmental performances, Fercam has adhered 

for some years to Ecovadis (Supplier Sustainability 

Ratings) and to Sedex (Supplier Ethical Data 

Exchange). 

In 2019, we adhered to SMETA protocol (Sedex 

Members Ethical Trade Audit) and to Ethical Trading 

Initiative Base Code (ETI Base Code), a businesspractice 

code internationally recognised based on 

the conventions of International Labour (ILO). 

In May 2019, we had a third-party audit at Bolzano 

headquarter relating to requirements verification 

of SMETA protocol. 

SMETA is a social audit procedure, which aims to 

evaluate the supply chain, including labour rights, 

health and safety, environment and company ethics. 

Fercam receives also second-party audits on behalf 

of multinational clients on aspects related to service 

provision, environment, ethics and occupational 

health and safety. 



Main stages of Quality-Environment-Safety 

Management System 

1993 

ISO 9001: 

Creation of 

a Quality 

management 

system and 

obtaining of ISO 

9001 certification 

for the first 

Fercam branches 

2005 

ISO 14001: 

Creation of an 

environmental 

management system and 

obtaining of ISO 14001 

certification Bolzano 

Headquarter and 

Bolzano Workshop. 

SQAS: 

(Safety and Quality 

Assessment for 

Sustainability) Bolzano 

Headquarter and 

Bolzano Workshop 

2017 

OHSAS 18001: Launch of the management system for 

occupational health and safety and obtaining of OHSAS 

18001 certification for the sites of Bolzano, Bolzano 

Workshop, Milano, Padova, Bologna, Vignate, Novara 

ISO 9001:2015: 

Transition to ISO 9001:2015 standard. At the end of 

2019 the certified sites Bolzano Headquarter, Bolzano 

Workshop, Padova, Milano, Novara, Vignate, Bologna, 

Perugia, Trieste, Torino, Napoli, Parma, Como, Ancona, 

Anzola dell’Emilia, Roma, Firenze, Verona, Trento, 

Veronella, Vicenza, Carpiano, Leinì, Livorno 

Reg. 834/07 

certification 

(organic products 

logistics): at the 

end of 2019 the 

certified sites are 

Milano, Novara, 

Pavia, Trento, Prato 

2014 

834/07 

2016 

IFS LOGISTICS: 

(foodstuffs 

logistics ): 

Branch of Pavia 

2018 

FORS 

Silver 

FORS Silver: 

Branch of Bolzano 

Certificazione FIDI: 

Branch of Vignate 


SMETA: 

Audit at Bolzano 

Headquarter 

INTERNAL AUDIT 

Annually Fercam plans internal audits in all the branches in order to: 

• Verify processes effectiveness (do the right things) and efficiency (do the right things optimising the resources) 

• Monitor the compliance with the reference international standards 

• Monitor the respect of company procedures 

• Monitor the developments and take the opportunities of continuous improvement 

• Verify the proper management of clients and stakeholders reporting 

In case of non-conformities detection, the manager of the audited site defines the corrective actions necessary to solve 

the problem, which are subsequently verified from the auditor. 

Fercam qualified personnel carry out internal audits. 

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2.3 CUSTOMER SATISFACTION 

FERCAM gives great importance to the Customer. 

In order to monitor customers’ perception of 

the service quality and business performance, 

we periodically carry out a survey study through 

an external consultancy specialised in market 

investigations, to guarantee a third party evaluation 

on the results. 

The last study, performed in January 2019, focused 

on: 

• Brand equity (awareness, image, advocacy) 

• Perception of service quality 

The methodology of investigation used is the 

following: 

• 300 interviews to logistics or shipping managers 

of customer companies 

• sample of customer companies in proportion to 

turnover and area 

• random sampling from Fercam database 

SATISFIED 

CUSTOMERS 

PERCENTAGE 

AVERAGE 

SCORE 

2 0 1 4 

2 0 1 6 

2 0 1 9 

95% 

96% 

96% 

7,4 

7,5 

7,6 



2.4 SUPPLY-CHAIN MANAGEMENT 

Fercam has implemented selection and qualification 

procedures for its suppliers, in order to guarantee 

the compliance with its quality standards and of 

purchased product/ service reliability. 

We can distinguish three suppliers’ macrocategories 

with specific processes of selection and 

approval for each one. 

TRANSPORT 

SUPPLIERS 

HANDLING 

SERVICES 

SUPPLIERS 

(GOODS HANDLING 

IN WAREHOUSES) 

OTHER 

SUPPLIERS 

Selection and constant 

monitoring over time, which 

includes documentary and 

regularity aspects 

It is forbidden to subcontract. 

Preliminary qualification and 

constant supplier monitoring 

over time, which includes 

aspects related to company 

and staff (contributions 

compliance, insurances) 

Specific definition of requirements 

for good / service 

Checks carried out before 

acceptance of good / service 

FERCAM SPA 


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Concerning suppliers of transport and handling 

services, the following specific monitoring are 

carried out: 

HANDLING 

SERVICES 

There are procedures in place designed to monthly verify the compliance 

with procurement law, with the reference National Collective e Agreement 

and legislation about contributions and remunerations (regular payment 

of taxes and remunerations), otherwise the contract will be rescinded. 

A specific office performs such controls. 

Before starting new collaborations, it is applied the procedure 

of “Preliminary Qualification” to verify financial standing. This is 

accomplished through an economic-financial investigation on the firm and 

connected companies and their possession of preliminary requirements. 

TRANSPORT 

SERVICES 

There are procedures in place designed to monitor suppliers’ requirements 

existence and permanence (reliability, authorizations, and insurance 

coverage). 

After passing the probationary period, the supplier is provided with an 

internal qualification rating, which is annually updated. 

Suppliers considered as unreliable are inserted in a blacklist. 

For Italian suppliers, before starting new collaborations it is verified 

the carrier’s compliance with art 1, c. 248 of law 23 December 2014 n. 

190 (Legge di stabilità 2014); the maintenance of such compliance is 

periodically monitored. 



FERCAM SELECTS ITS SUPPLIERS WITH A VIEW 

TO BUILDING COLLABORATION RELATIONSHIPS 

WITH PARTNERS WHO ARE RELIABLE, SUITABLE, 

STRUCTURED AND ORGANISED AND WHO 

OPERATE IN COMPLIANCE WITH LEGISLATION 

AND CONTRACTUAL RULES. 

With reference to suppliers with ongoing 

collaborations, about 80% is Italian. 

Due to the widespread presence of business 

operations on almost all the national territory, the 

supply chain is equally distributed on it. 

NORTH 

CENTRE 

SOUTH 

63% 

19% 

14% 

Suppliers are asked to accept our Code of Ethics and to operate in line with the principles listed in it. 

In particular, commercial partners are asked to comply with: 

• obligations with regard to employment protection 

• obligations with regard to child labour 

• obligations with regard to occupational safety 

and to guarantee European standards of freedom and human dignity protection. 

In addition, the company privileges suppliers who meet Sustainable Public Procurement criteria 

and/or implement good management practices according to ISO 26000. 

FERCAM SPA 


37


SAFETY IN SUPPLY CHAIN 

In order to increase the safety level in the whole 

Supply Chain (transports and handling services), 

Fercam implements the following actions: 

• meetings with handling services suppliers related 

to health and safety aspects, involving suppliers’ 

RSSP and person in charge (or in its absence the 

employer) 

Such meetings are held in occasion of RSPP 

inspection to all branches that perform activities of 

logistics and cross-docking, form one to three times 

per year according to the site complexity: in 2019 

were held 114 meetings 

• operational control indicators that include also 

the evaluation of handling suppliers performances; 

• promotion of measures to increase safety and 

security levels; 

• definition of specifications / codes of conduct 

in the fields of service provision, environment, 

security, safety for transport services suppliers; 

• workshops on occupational health and safety 

aspects handling suppliers: the last one was held 

in 2018 in occasion of Logistic & Distribution 

Convention, and 61% of suppliers adhered; 

• questionnaire (end of 2018) that involved 

transport suppliers of local distribution on the 

management of service, safety and security. 



2.5 PARTICIPATION IN ASSOCIATIONS 

ASSOCIATIONS 

Fercam adheres to ad ANITA, association of 

Confindustria, which represents companies of road 

haulage goods and logistics that operate in Italy and 

Europe. 

ANITA was founded in 1944 and it is a trade 

association that supports growth of business, 

culture and competition of Italian transport 

companies. 

It also supports companies’ growth policies in 

accordance with greater efficiency goals combined 

with respect of environment, law and safety, 

promoting intermodal transport development. 

The Association promotes the harmonization of 

European states legislations to guarantee fair and 

equal competitiveness conditions for all the Union 

operators. 

Fercam adheres also to the following associations: 

F&L, Federspedi, Assoimprenditori Alto Adige, 

IATA, Assologistica, IELA. 

INNOVATION 

Fercam is partner of Contract Logistics “Gino 

Marchet” Observatory. 

It is a working group within Digital Innovation 

Observatories, which analyses the third-party 

logistics sector In Italy, in collaboration with 

Assologistica and with the support of industry 

specialists. 

In addition to analysis on the evolution of the Italian 

logistics outsourcing market, the Observatory 

studies the innovation role and aims to spread 

excellence practices of the sector. 

NETWORKING 

Since 2016, Fercam has been participating to 

Personalzirkel Südtirol, to which adhere about 73 

medium-large companies headquartered in South 

Tyrol and has 100 members. 

To the circle, participate chiefs of staff, HR 

specialists and recruiters: the goal is to network, 

to do benchmarking and to share experiences and 

best practices regarding the meetings topic. 

There are monthly meetings, taking place in rotation 

at the participating companies’ headquarters, 

to deepen the specific topic; topics of the single 

meetings are defined at the end of the previous 

year. 

The awareness of the importance of 

cooperating with other companies of 

goods-transport and logistics sector 

to develop and support a sustainable 

growth is attested by the desire to 

contribute within the association. 

In this perspective, our President 

Thomas Baumgartner is currently 

committed with the following 

appointments: 

• President of Anita Trade Association 

• Member of Chamber council of 

Bolzano CCIAA di Bolzano on behalf of 

transport and forwarding 

• Vice-President of the section 

Transport of persons, goods and 

logistics of Assoimprenditori Alto 

Adige association. 

FERCAM SPA 


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2.6 MATERIALITY MATRIX 

In terms of sustainability report, topics that are 

significant on economic, environmental and social 

performances of the company and that are able 

to substantially affect stakeholders’ decisions 

and business strategy are considered material, i.e. 

relevant. 

The identification of such material topics was carried 

out through a careful analysis of economic, social 

and environmental impacts of company’s activity, 

evaluating their relevance compared to company’s 

priorities and main stakeholder’s expectations. 

Fercam priorities were identified evaluating critical 

issues and long-term opportunities for every topic 

through internal meetings, company’s documents 

analysis (Strategy, Code of Ethics, 231 Model, 

policy, etc.), and analysis of work-environment 

survey results. 

External stakeholders’ point of view was instead 

determined through sectoral-context analysis, 

benchmark analysis, mapping analysis of relevant 

aspects highlighted in international publications, 

feedbacks and customer-satisfaction analysis and 

results of surveys /workshops that involved the 

main categories of suppliers. 

Our aim is to involve more and more our stakeholder 

in the next reporting. 

The following materiality matrix graphically 

summarises the most relevant topics according to 

the dual-significance criterion for company and 

stakeholders and shows those that had at least an 

average rating for both parties. 

low 

high 

Sustainable 

logistics 

Business 

Continuity 

Health and 

Safety 

SIGNIFICANCE FOR STAKEHOLDERS 

Dialogue 

with 

Stakeholders 

Energy 

resources 

Waste 

management 

Supply chain 

Management 

Service 

quality 

Human 

Capital 

Corporate 

Governance 

Economicfinancial 

sustainability 

Innovation 

and 

technology 

low 

SIGNIFICANCE FOR FERCAM 

high 



Given the strong connection between our 

commitment and the relevant topics represented 

through the materiality matrix, we can be sure that 

MATERIAL TOPIC (*) 

our future choices will be always set with a view 

to satisfying our stakeholders to strengthen the 

exchange dialogue. 

DESCRIPTION FOR FERCAM 

(*) topics are listed alphabetically and not for relevance 

Human Capital 

Corporate 

Governance 

Business Continuity 

Dialogue with 

Stakeholders 

Supply-chain 

management 

Waste management 

Innovation and 

technology 

Identify the best employees and promote training courses. 

Develop strategies of enhancement and professional growth. 

Involve employees and promote internal communication. 

Guarantee regulatory compliance. Maintain Corporate Governance system consisting of 

da policies, procedures and practices and a control system suitable to reduce the risk of 

behaviours that could affect company reputation or operations. 

Prevent operational disruptions and ensure the ability to continue exercising the business 

even in the face of potential adverse events. 

Increase company resiliency and responsiveness to protect stakeholders’ interests. 

Maintain exchange and communication channels in order to cooperate for a sustainable 

growth. Develop collaborations and partnerships. 

Guarantee adherence to the Code of Ethics, with particular reference to regulatory, ethics, 

environmental and occupational health and safety compliance. Develop established 

partnership with local suppliers. Guarantee reliability and sustainability of the supply chain. 

Reduce properties environmental impacts with regard to waste production. 

Promote virtuous behaviours from employees and suppliers. 

Carry out R&D activities aimed to increase the wealth of knowledge, included the knowledge 

of man, culture and society, and to develop new applications of the knowledge acquired. 

Meet market requirements providing more and more innovative services. 

Sustainable Logistics 

Quality of service 

Energy resources 

Health and safety 

Economic-financial 

sustainability 

Adopt logistics solutions able to reduce air emissions. 

Promote alternative technologies and solutions for transport. 

Adopt technologies aimed to automate goods storage, handling and transport. 

Build partnership for the development of the territory and for contributing to the sector 

sustainable development. 

Guarantee effectiveness and efficiency of processes designed to promote service quality. 

Correctly understand clients’ needs and offer a service in line with requirements expressed, 

ensuring a proper information during the provision of the service and a suitable management 

of complaints and reports. 

Monitor customer satisfaction and implement actions for a continuous improvement. 

Reduce environmental impacts of properties with regard to energy-sources use. 

Adopt, where possible, renewable energy sources. 

Promote virtuous behaviours from employees. 

Guarantee proper standards of occupational health and safety to employees, clients and 

suppliers. 

Ensure proper security standards. Involve critical suppliers for aspects of safety management. 

Raise staff awareness to spread a high safety culture. 

Guarantee economic results in the long run. 

Protect company stability and over the long term. 

FERCAM SPA 


41


2.7 STAKEHOLDERS 

We identify below FERCAM’s stakeholders, highlighting the methods of involvement for each one. 

STAFF 

BODIES AND 

INSTITUTIONS 

SUPPLIERS 

SHAREHOLDERS 

CLIENTS 

ENVIRONMENT 

COMMUNITY AND 

TERRITORY 



STAKEHOLDER (*) 

INVOLVMENT METHODS 

(*) stakeholders are listed alphabetically and not for relevance 

ENVIRONMENT 

SHAREHOLDERS 

CLIENTS 

STAFF 

• Partnerships in the sector 

• Clear and transparent communication 

• Technological innovation 

• Initiatives for the staff 

• Monitoring and improvement actions 

• Financial reports 

• Sustainability report 

• Periodic reporting 

• Periodic satisfaction surveys 

• Periodic communications 

• Partnerships development 

• Internal communication tools (newsletter, mailing list, 

corporate-intranet project, etc.) 

• Internal and external events dedicated to employees 

• Periodic Work-atmosphere analysis 

• Periodic Working groups 

COMMUNITY AND 

TERRITORY (ASSOCIATIONS, 

SCHOOLS, UNIVERSITIES) 

• Management, organisational and technological innovation 

• Collaborations with schools and universities 

• Partnerships creation 

• Periodic communication 

BODIES AND INSTITUTIONS 

(AUTHORITIES, PUBLIC BODIES) 

• Institutional communication 

• Periodic communications 

• Meetings on specific topics 

• Involvement in events on territory 

• Dialogue with local institutions 

SUPPLIERS 

• Code of Ethics 

• Requirements with regard to service provision, environment, safety, ethics 

• Involvement through workshops / surveys 

FERCAM SPA 


43

ECTION 

FERCAM AND ENVIRONMENT 

2.1 La cultura del servizio 

‘ 

We are very satisfied that we have believed since 

the beginning in new technologies, from LNG to 

electricity and hydrogen. These are the innovations 

that will be able to revolutionise the world of 

transports, because most of the problems arising 

in sustainability of the logistics and transports 

sector can be overcome only thanks to research 

and innovation. 

Freight mobility should not be limited, but 

guaranteed with the lowest possible impact by 

using the best available technology. 

Taking this path, we proceed towards the zero 

impact goal. 

Thomas Baumgartner 


FERCAM SPA 


45

SECTION 3 /// FERCAM and environment 

3.1 FERCAM: CLEAN SMARTER LOGISTICS 

FERCAM recognises environmental protection as 

a major factor for its development and, aware of 

the role and importance of mobility for economy 

and society, it operates on the market aiming to 

offer logistics services more and more efficient 

and seeking at the same time the most appropriate 

solutions from the environmental and mobility 

point of view. 

Such commitment takes the form of a management 

approach through which: 

• monitor its own environmental impacts, 

• reduce the use of non-renewable energy sources, 

• reduce waste production and emissions, 

• seek and adopt technological innovation that 

reduce environmental impacts, 

• promote virtuous behaviours from employees 

and partners 

Annually, Fercam S.p.A. analyses and evaluates 

the environmental impacts related to its activities 

as defined in the specific company procedure of 

evaluation and meaningfulness of the environmental 

aspects. 

The main impact is represented by the consumption 

of energy resources. 

The common measurement unit by which such 

consumptions are expressed is TOE (Tonnes of 

Oil Equivalent) that allows to compare different 

sources in terms of energy equivalent. 

In 2019 consumptions have been attested around 

6.800 TOE. 

ENERGY 

EFFICIENCY 

MONITORING 

RENEWABLE 

SOURCES 

ENVIRONMENT 

ENVIRONMENTAL 

IMPACTS 

REDUCTION 

INNOVATION 

VIRTUOUS 

BEHAVIOURS 


FERCAM and environment /// SECTION 3 

3.2 SUSTAINABILITY IN TRANSPORTS 

Transport sector is responsible for about one-third 

of the total final energy consumption and 90% of 

the energy used is petroleum based. 

With reference to Italy, energy consumption linked 

to transport is associated to road transport for 83% 

of the total (GSE – Energia nel settore dei trasporti 

2018). 

It follows that road transport represents one of the 

main greenhouse-emissions source and that the 

air quality theme is one the most critical aspects 

related to transport of goods by road. 

Since 2018 Fercam has started to make significant 

investments by purchasing a first LNG vehicles 

fleet, which will continue in the future. 

Vehicles with liquefied-natural-gas supply engines 

require a larger initial investment, but there are 

significant advantages in terms of sustainability: 

• 99% reduction of particulate 

• 60% reduction of NOx 

• vehicles noisiness reduction compared to 

threshold values of Euro 6 vehicles 

We are aware that we operate in a sector that 

has an undeniable environmental impact. For this 

reason, in accordance with the Corporate Mission, 

we are actively committed to monitor and minimise 

the impact of our activities. 

Our guidelines are: 

• constant fleet renewal 

• fleet preventive maintenance 

• consumption monitoring and analysis 

• eco-driving promotion 

• intermodal transport development 

VEHICLE FLEET RENEWAL 

Fercam S.p.A. pays continuous attention in 

managing its vehicle fleet, investing to maintain a 

fleet in line with the highest sector standards. 

The current composition is the following: 

LNG 

Euro VI 

4% 

Euro V 

EEV 

81% 

15% 

With regard to Fercam S.p.A. fleet, actions taken 

over the last years have produced actual benefits in 

terms of CO2 emissions reduction, in particular(*): 

• in 2019 were emitted 11.457 tons of CO2 

• in 2019 were spared emissions equal to 3.920 kg 

of CO2 / 1.000.000 kilometres travelled compared 

to 2018 

(*) data processed on the basis of average 

consumptions 

FERCAM SPA 


47


PREVENTIVE MAINTEINANCE 

The entire fleet is subjected to a plan of ordinary 

maintenance and technical inspection of vehicle 

mechanics, carried out partly by an external supplier 

on the basis of related maintenance contract and 

partly by internal workshop. 

Such activities allows to promptly recognise any 

technical irregularity that could have negative 

effects on vehicle safety and fuel consumption and 

related air emissions. 

In 2015 PNEUSCAN Truck System Ventech was 

installed in the workshop of Bolzano. 

It is an exclusive sensor technology to read the 

tread of every tyre, which contains info related to 

load, profile and structure. 

TRAVELLING-STAFF TRAINING 

Energy consumptions on the road are strongly 

influenced by the driving style of the drivers, 

depending also on the type of route. 

An effective measure to contribute to energy 

efficiency is represented by drivers training and the 

support of on-board instruments, which takes form 

in: 

• analysis of performance indicators compared to 

company standards 

• drivers information/training for the adoption of 

more efficient driving styles 

• information campaigns to raise the awareness 

among the staff 

Through detection, analysis and management of 

preventive maintenances and corrective actions, 

the tyres performances improve, guaranteeing 

increased safety and optimisation of fuel 

consumption. 

TRANSPORT PLANNING AND MONITORING 

SYSTEM 

Thanks to technologies adopted, the processes 

of transport and route planning are optimised, 

minimising unladen journeys and so reducing the 

fuel consumption and related emissions. 

All our trucks are equipped with a tool for the 

satellite monitoring, which allows to monitor the 

parameters of vehicle and driving style. 

FERCAM has developed and implemented an 

internal fuel-management program with the 

purpose of monitoring, analysing and adopting 

proper corrective actions related to: 

• fuel use and cost; 

• features of fuel used; 

• factors that affect in a major way fuel consumption, 

defining also the parameter to be analysed. 



DAILY CHECK 

OF OVER 

100 VEHICLES. 

FOCUS: PNEUSCAN TRUCK SYSTEM 

The monitoring system adopted in the workshop of Fercam Bolzano has the following components: 

• PNEUSCAN ATM: tyres pressure monitoring system 

• PNEUSSCAN PRO: tyres tread and axles monitoring system 

• PNEUSCAN ID: vehicle identification system 

• PNEUSCAN DAT: data management system 

MAIN BENEFITS 

• 2-3% savings in diesel fuel consumption (data 

from datasheet) 

• Tyres wear reduction 

• Lower risk of breakdowns 

• Fuel consumption optimisation 

• Lower CO2 emissions 

• Traffic safety increase 

CONNECTED BENEFITS 

• Lower waste production and lower use of new 

resources (because tyres are longer-running) 

FERCAM SPA 


49


INTERMODAL TRANSPORT 

In February 2000 Fercam was among the founders 

of Rail Traction Company, the first private railway 

company to operate intermodal freight traffic on 

RFI rail (Rete Ferroviaria Italiana) and it is currently 

member of the leading intermodal societies HUPAC 

and CEMAT. 

Since 2007 it makes use of a company train with 

daily departures to Northern Europe: compared 

to road, rail transport allows a 15% higher carrying 

capacity and High speed over long distances. 

Annually, FERCAM transports about 17.000 loading 

unit with the combined system railway/road, with 

benefits in terms of number of vehicles on the roads, 

energy resources consumption and in particular 

CO2 emissions: the intermodal system allows on 

average a 55% emissions reduction compared to 

road transport. 



Thanks to the location within the ceramic district, 

the branch of Sassuolo supports a portion of the 

export transport of ceramic to Germany/Benelux 

and of the import transport of raw materials 

(clay) from Frankfurt area towards local ceramic 

producers. 

100% of import and about 50% of export consist 

in intermodal transports: this logistics solution has 

significant advantages in terms of environmental 

sustainability. 

The map below shows the routes managed through 

intermodal system. 

Rotterdam 

Köln Kšln 

Hamburg 

Novara 

Verona 

Busto Arsizio 

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51


3.3 ENERGY EFFICIENCY 

Fercam S.p.A., with its Italian branches, occupies 

a total surface (inner + outer) equal to 1.163.000 

sqm. 

An efficient management allows the optimisation 

of energy performances and the reduction of 

environmental impact. 

This management approach is implemented through 

monitoring and analysis of energy consumptions for 

every site and guaranteeing the proper functioning 

and setting of heating and cooling system. 

Such monitoring permits to promptly identify 

potential consumption anomalies and to adopt 

targeted measures of energy efficiency and saving. 

ALESSANDRIA 

ANCONA 

ANZOLA DELL’EMILIA 

ARESE 

ASCOLI PICENO 

BARI 

BERGAMO 

BOLOGNA 

BOLZANO 

BRESCIA 

BUSTO ARSIZIO 

CATANIA 

CERVIGNANO DEL FRIULI 

CESENA 

CIVITANOVA MARCHE 

COMO 

COSENZA 

CREMONA 

CUNEO 

GENOVA 

LATINA 

LEINÌ 

LIVORNO 

MANTOVA 

MILANO NORD 

MILANO SUD 

MODENA 

NAPOLI 

NOVARA 

PADOVA 

PALERMO 

PARMA 

PAVIA 

PERUGIA 

PESCARA 

PIACENZA 

PISA 

PRATO 

REGGIO EMILIA 

ROMA 

SASSUOLO 

TERNI 

TORINO 

TRENTO 

TREVISO 

TRIESTE 

UDINE 

VARESE 

VENEZIA 

VERCELLI 

VERONA 

VERONELLA 

VICENZA 

VIGNATE 



Fercam appointed its Energy Manager and, 

as established by D. Lgs. 102/2014 and ENEA 

guidelines, since 2015 has made energy diagnosis 

and communications related to the frequency 

provided for. 

Energy diagnosis is aimed to provide an adequate 

knowledge of the energy consumption profile in 

the activities carried out, in order to identify and 

quantify energy-saving opportunities from the 

cost-benefit profile point of view and to monitor 

the results obtained. 

Properties energy consumption is mainly imputable 

to electricity, which covers 88% of the total, 

followed by methane gas for heating with 9%, 

while the remainder is due to district heating and 

consumption of diesel oil and LPG. 

Energy-sources consumption is connected to: 

1. illumination of offices, warehouses and external 

areas 

2. office heating 

When possible, we use renewable energy sources 

and adopt technologies that allow us to reduce 

environmental impacts (e.g. boiler replacement 

with heath pump). 

The trend of electricity consumptions over the past 

three years is illustrated in the graphic below. 

MWh 

16.000 

14.000 

12.000 

10.000 

8.000 

6.000 

4.000 

2.000 

0 

13.964 14.713 13.987 

2017 

2018 


Reduction of consumptions in 2019 is due to 

energy efficiency measures and smart technologies 

adoption as described below, which have also 

allowed the reduction of related co2 emissions. 

2 0 1 7 

7.400 t CO2 

2 0 1 8 

7.798 t CO2 

2 0 1 9 

7.413 t CO2 

Methane gas consumptions connected to 

properties heating are the following (detection of 

consumptions estimated from invoices): 

334.976 

Sm3 

2018 

319.080 

Sm3 


FERCAM SPA 


53


ENERGY STRATEGY 

The strategy in the field of buildings energy 

efficiency is attributable to 4 practices: 

1. Renewable sources: 

there are photovoltaic systems that have a total 

rated power of 1.020 kW. 

2. Systems optimisation: 

replacement of traditional lamps with LED ones. 

In 2019 such interventions were made in the 

systems of Rho, Padova, Treviso and Carpiano; new 

investments are scheduled for 2020 in other three 

branches. 

3. Smart technologies: 

adoption of a LED lighting system with home 

automation that uses robotic technologies and adhoc 

devices, allowing the user to fully manage the 

system, even remotely. 

The system has a software that permits to monitor 

consumptions in real time and when necessary. 

Every lamp is equipped with a system that detects 

presence and brightness for the activation: thanks 

to this there is an estimated a 50% energy saving 

and an extension of lamps life up to 25 years. 

To date, we have adopted such technologies in the 

branch of Bologna (2017) and Ottobiano (2019). 

4. Promotion of virtuous behaviours: 

Fercam realised for every branch a company 

board on topics linked to Quality, Environment 

and Safety through which it wants to spread good 

environmental practices with regard to energy and 

waste management. 

Through the monthly newsletter, communications 

or articles about environmental topics are sent 

in order to raise individual awareness about the 

impact of own activities. 

Branch of Bologna 

Branch of Sommacampagna 

Branch of Rho 



In the graph below is reported the production of 

photovoltaic energy at Fercam facilities: 

Photovoltaic energy produced (kWh) 

1.500.000 

1.000.000 

1.068.831 

1.019.231 1.038.699 

500.000 

0 

2017 2018 2019 

Considering that to produce of a kilowatt-hours 

are emitted about 0,53kg of (emission factor of the 

Italian electricity mix to distribution), every kWh 

produced by the photovoltaic system avoids such 

emissions (source: website Ministero dell’Ambiente, 

section Energia-Fonti rinnovabili – Costi, Vantaggi 

e Mercato). Investments in photovoltaic systems 

allowed to bring a collective benefit in terms of 

CO2 emissions reduction equal to 1657 tons in the 

three-year period 2017-2019. 

CO2 emissions avoided (tons) 

2 0 1 7 

566 

2 0 1 8 

540 

Branch of Bolzano 

2 0 1 9 

551 

FERCAM SPA 


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3.4 WATER CONSUMPTION 

The main use of water resource in all Fercam sites 

is exclusively connected with sanitary use, since are 

carried out only office and logistics activities. 

Bolzano deserves a separate consideration due to 

its vehicles washing facility . 

In order to reduce water consumption, at the 

washing facility was installed also a sewagetreatment: 

for every wash 80% of the water used 

comes from the sewage-treatment and reuse of it 

and only 20% is clean and taken from well. 

The consumption of well water is made in 

accordance with the concession granted to Fercam 

S.p.A. from Provincia Autonoma di Bolzano – Ufficio 

gestione risorse idriche. 

As provided for by provincial legislation, Fercam 

annually sends communication of consumption to 

Provincia di Bolzano. In 2019 the amount of water 

taken was equal to 3604 m3. 

The sewage system at the service of the washing 

facility of Bolzano workshop is a biological system 

of washing water, which allows to eliminate the use 

of chemical products. 

Industrial waste water from the two washing 

facilities are treated through oil-separation plants 

and a biological sewage-treatment plant, after that 

it is released in a storage tank for recirculation. 

Maintenance of the oil-separation plant is carried 

out in compliance with EN 858-2 standard by 

external qualified personnel. 

Every year Fercam conducts wastewater analysis, 

making use of an external accredited laboratory, in 

order to guarantee the compliance with emission 

limits indicated in the grant. Specifically, water from 

the washing facility that is released in the sewage 

has to respect the limits provided for by Legge 

Provinciale 8/2002- Allegato E. 

Assessing that every wash uses 0,6m3 of water and 

considering an average of 250 washes per week, in 

the face of 150m3 water needs per week only 30m3 

are of clean water. 

Considering 50 operational weeks, we can esteem a clean-water saving 

equal to 6.000 m3/year 



3.5 WASTE MANAGEMENT 

Fercam constantly monitors production and 

management of waste connected to its cycle of 

service provision. 

Waste produced in our Fercam sites are mainly 

linked to office and warehouse activities, typically: 

WASTE SOURCE 

OFFICE 

ACTIVITIES 

TYPE OF WASTE 

• Paper 

• Plastic 

• Residual waste 

• Electrical and electronic equipment 

• Toner 

• Neon lights 

WAREHOUSE 

ACTIVITIES 

• Paper and cardboard packaging 

• Plastic packaging 

• Mixed packaging 

• Wood packaging 

With reference to workshops, waste production is 

connected to their specific activities, in particular: 

iron and steel, oil filters, lead batteries and discarded 

tyres. 

Waste management occurs in compliance with 

national and local legislation, selecting service 

suppliers regularly enrolled in the environmental 

managers register. 

With reference to hazardous waste, Fercam S.p.A. 

has equipped itself with waste loading and unloading 

registers for every site and annually makes the MUD 

declaration (Environmental Declaration Form). 

For waste produced in the offices, recycling is 

promoted and encouraged in every site. 

Below are reported data of the main type of waste 

managed: 

2.647 

2.290 

1.764 

1.985 

298 315 

mixed packaging wood packaging paper and cardboard 

packaging 

23 41 

unused tyres 

2018 2019 

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3.6 HAZARDOUS MATERIALS TRANSPORT 

Fercam transports hazardous materials thanks to a 

modern and equipped fleet and a constantly trained 

staff. 

As provided for by EC Directive 96/35, Fercam 

appointed its DGSA (Dangerous Goods Safety 

Advisor), i.e. professional figures who have the 

task to promote actions to facilitate the activities 

performance in compliance with legislation and in 

optimal safety conditions. 

Fercam Staff training is distinguished in: 

• Non-travelling staff: internal training delivered 

by DGSA 

• Travelling staff: training delivered by an external 

body with theoretical final exam; to the passing 

it is released ADR vocational training certificate. 

Such certificate has to be renewed every 5 years 

and is mandatory to drive vehicles that transport 

hazardous materials under ADR. 

In a perspective of management of its processes, 

since 2005 Fercam has obtained SQAS accreditation 

(Safety & Quality Assessment for Sustainability) 

with reference to its sites of Bolzano. In 2017 it 

obtained an 83% score. 

The assessment is valid for three years: in 2020 

there will be the renewal audit. 

SQAS accreditation scheme is developed by CEFIC, 

Federazione Europea delle Industrie Chimiche. It 

is an attestation requested by many companies 

operating in chemicals sector, because it represents 

a support for the selection of logistics suppliers and 

the establishment of improvement actions. 

Through the SQAS are evaluated quality, safety 

and socio-environmental performance of logistics 

suppliers and chemicals distributors through audits 

carried out by independent evaluators, who use a 

standardised questionnaire. 

FERCAM richiede inoltre ai propri fornitori di 

trasporto e di handling l’attestazione della specifica 

formazione relativa rispettivamente al trasporto 

e alla movimentazione di merce pericolosa e per 

la gestione delle possibili emergenze legate alla 

medesima. 

Fercam also requires to its transport and handling 

suppliers to present the certificate of specific 

training related to transport and handling of 

hazardous material and to the management of 

potential emergencies. 



3.7 INITIATIVES IN ENVIRONEMENTAL FIELD 

For over 15 years, Fercam has adopted a policy 

for sustainable management and the promotion 

of environmental. In recent years the following 

activities have been undertaken: 

• 2018: Company Board on topics related to 

Quality, Environment and Safety in every branch, 

through which it is communicated the trend of 

business indicators 

• 2018: Participation to Green Logistics Export fair 

of Padova for the promotion of a more sustainable 

mobility 

• 2019: Promotion of Jojob company platform for 

carpooling, which allows to employees who offer/ 

ask for a ride to get in touch 

• 2019: Use of tableware of recycled material 

(glasses, dishes, cutlery, mats) during company 

initiatives both internal interne (e.g. Fercam’s 70th 

event) than external (Munich Transport Logistic 

fair) 

• - For a few years Fercam has promoted the 

participation to “Alto Adige pedala”, through which 

employees of all the branches are invited to use the 

bike instead of other means of transport. 

Thanks to bikes, in 2019 we avoided 

12 quintals of CO2 emissions * 

*source: 

https://www.altoadigepedala.bz.it/statistik/workplaces/75 

In 2020 is scheduled the implementation of a CO2 

offset Project. 

Finally, in order to consolidate existent relationships, 

Fercam promotes and raise local partner awareness 

to increase the adoption of vehicles with lower 

environmental impact (in particular natural gas and 

electric ones). 

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59

ECTION 

FERCAM AND PEOPLE 

‘ 

Logistics and transport is a business based on 

people. You can have tools, trucks, the most 

modern and advanced intralogistics systems 

but what makes the difference is always who is 

sitting on that truck, who manages those tools, 

who works in the warehouse or maintains 

contact with clients. This principle applies to 

everybody and at every level. 



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SECTION 4 /// FERCAM and people 

4.1 OUR EMPLOYEES 

While developing 2016-2020 Strategy, Fercam 

identified as one of the fundamental success factor 

a wide-ranging policy of personnel management, 

which is able to select and develop right skills. 

In this perspective, we implemented a specific 

project for personnel development, in terms of 

both Talent Management and Training - company 

Welfare. 

Fercam’s growth in recent years has led to an 

increase of employees, reaching 1400 in the last 

two-year period. 

Turnover rate has been quite constant in the last 2 

years: 6,7% in 2018 and 6,8% in 2019. 

In 2018, Fercam mapped out the skills required for 

each profile of the company, considering both hard 

skills and soft ones: such profiles are used in order 

to identify applicants in line with the skills required. 

For this purpose, in addition to the classic interview 

we make use of a behavioural questionnaire that 

provides information about applicant’s personal 

characteristics in order to have a global evaluation 

of the person. 

To best manage the internal HR-office process there 

are also employees specialized in organisational 

psychology. 

In line with our internal policies, before inclusion 

the new employee is asked to read and sign the 

Code of Ethics and the privacy policy for personal 

data processing. 

Contract type - year 2019 

4% 

fixed-term 

contracts 

96% 

permanent 

contracts 

2018 

885 

TOTAL: 

1416 

2018 

531 


867 

1418 


551 

Fercam follows the process of staff selection and 

inclusion through a specific internal office, with 

the aim to choose employees who are in line with 

company values and culture, and pays particular 

attention to such process. 

Employees with over 

10 years’ service: 

486 


FERCAM and people /// SECTION 4 

From a contractual point of view, Fercam adheres 

to National Collective Labour Agreement for 

Transports and Logistic sector, which was last 

revised on December 3rd, 2017; moreover, 

attendance management and payroll processing 

are internally carried out. 

Due to company policy, every new employee 

belonging to clerical staff is assigned with minimum 

4° junior level. 

Finally, we pay attention to combine company and 

employees interest and we maintain good relations 

with trade unions. 

We believe that with a good relation among parties 

it is possible to best plan the activities of our service 

provision and to guarantee our employees’ rights. 

Employees composition by age 

18 - 30 31 - 50 > 50 

2019 In confront of 2018 

210 

801 

407 

+33 

-26 

-5 

Composition of employees by job level 

2 0 1 8 2 0 1 9 

Executive 

19 

24 

Middle manager 

151 

145 


Office workers 

1033 

1076 

Workers 

47 

26 

Drivers 

166 

146 

The graph below reports the origin of employees on December 31th, 2019 

96 83 1239 

Extra UE 

UE 

Italy 

FERCAM SPA 


63


Transport and logistics sector has historically had a 

greater male presence, because drivers are mainly 

men. 

In recent years in Fercam, we have been witnessing 

an increase of female presence, which in 2019 

reached 39%, two percentage points more than in 

2018. 

With reference to man-woman relationship 

according to the job level executive/middle 

manager, below we report the comparison between 

2018 and 2019. 

Executive // Middle managers 

In particular, female presence has increased in 

the following departments: Recruiting, Training, 

Quality and Environment, Administration, Budget 

and in the roles of department managers. 

Composition by gender 2018 

2 0 1 8 2 0 1 9 

885 

531 

2018 // 84 % 

2019 // 83 % 

2018 // 16 % 

2019 // 17 % 

Composition by gender 2019 

867 

551 

61% 

39% 



4.2 HUMAN CAPITAL MANAGEMENT 

Personnel management translates into the 

following actions: 

• promote dialogue and employees involvement; 

• provide employees with necessary tools to best 

do their job; 

• protect employees’ health and safety; 

• provide opportunities of training and professional 

growth; 

• communicate company strategies and news. 

DIALOGUE AND CONSULTATION 

We have several tools and initiatives to promote 

dialogue and employees consultation and to spread 

company’s strategy and: 

Initiatives for new employees 

• Welcome Box: it contains the Welcome Card 

signed by the CEO, where tare represented 

company’s values and branded gadgets; 

• “Onboarding” project: born in 2019, it aims to 

accompany the new employee during orientation 

and information research in Fercam during the 

first inclusion weeks, and introduces the figure of a 

“buddy”, appointed by the manager to help him/her. 

• Feedback interviews: during the trial period, 

three interviews are scheduled between the new 

employee and the manager, which aims to evaluate 

the inclusion and highlight possible difficulties 

• Fercam Days: welcome event for new employees, 

who are invited to attend within 6 month from 

hiring. The goal is to know Fercam structure, top 

management and staff functions at the General 

Management headquarter. During this event, new 

employees are involved in different workshops, 

including one on company’s values. 

In addition to two days of presentation of company 

and its functions, there is a third one dedicated 

to specific training according to the Division of 

belonging. 

Moreover, for new sales personnel Fercam provides 

a specific one-to-one training, which involves the 

Sales Manager and the General Management 

functions. 

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Initiatives for all employees 

• Spread of company’s strategy and values in all 

branches 

• Personnel News: monthly communication that 

aims to inform all employees about new hiring, 

role changes and resignations in order to favour 

openness and knowledge of company changes; 

• Voluntary initiatives: they are promoted at single 

branch level to favour team spirit (e.g. “suspended 

coffee”) 

• Suggestions box: some branches adopted 

a letterbox through which employees can 

anonymously express improving proposals, reports 

and/or suggestions. 

• Focus groups: they are carried out at department 

and branch level in order to monitor aspects for 

which improvement areas were detected during 

the last work-environment survey. 

Social events 

To promote knowledge and collaboration among 

colleagues of the different branches, the HR 

Office organizes different initiatives, which can be 

recurring or special events. 

• FERCAM Champions League: football and 

volleyball tournament which takes place annually 

to which are invited all Fercam Group employees 

(from Italy and abroad) and their families / friends: 

in 2019 there were 232 Fercam employees and 35 

people among friends and relatives 

• Participation to Fit for Business: socio-sporting 

event dedicated to companies from South Tyrol, 

consisting of a team race made up of 2-people team 

belonging to the same company. An average of 20 

Fercam employees participate every year 

• Fercam 70th anniversary party: for this special 

day Fercam, overcome geographical distances by 

virtually connecting with all the Italian branches 

and of Fercam Group societies in a live streaming 

event. 

COMPANY EVENTS 

Events of strategy and goals sharing 

To strengthen the spirit of belonging, share 

strategies and projects, Fercam organizes annual 

conventions that involve a different target of 

employees according to the focus. 

These conventions can have a crosscutting 

nature and involve top and middle management 

or divisional and involve only the employees of a 

specific Division. 

In 2019, 10 events organized involved over 800 

among employees and partners. 

‘ 

We are happy we were able to celebrate this 

event together with all our employees at 

the same time, overcoming distances that 

separate our company’s branches thanks to 

new technologies; I am sure that technological 

innovation in our sector will bring in future great 

changes, which we must be able to make full use 

of. ” 

Managing Director 




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4.3 TRAINING AND DEVELOPMENT OF OUR PEOPLE 

Personnel represents a fundamental resource and 

for this reason, training paths play a role of primary 

importance. 

In the company, there is a team dedicated to 

personnel training and that works closely with the 

team of personnel selection and inclusion. 

Fercam adheres to a training financing fund, by 

which the training courses are financed through its 

own resources set aside. Moreover, Fercam directly 

finances a part of the training through internal 

economic resources. 

training for drivers (which is examined in the next 

paragraph), in 2019 were delivered on average 

seven training hours for every employee. 

Training hours delivered according to thematic areas 

Linguistic 

4896 h 

In 2019, a software for Human Capital Management 

was implemented in order to: 

• digitise training, e.g. detection of training needs 

• deliver the training compulsory by law (e.g. 

occupational safety) or according to the role to 

single employees 

• monitor the delivery of training courses both 

mandatory and optional. The learning management 

system will allow also to upload contents and online 

courses. 

In 2020, the system will be available to employees. 

ADR 

856 h 

Managerial 

540 h 

Technical-specific 

674 h 

Commercial 

672 h 

Soft skills 

1136 h 

IT 

1059 h 

Besides training for new employees, from a proper 

needs analysis Fercam plans a yearly training offer, 

remaining at the same time flexible for ongoing 

requests and considering the following aspects: 

• company strategy 

• new operational procedures and new IT systems 

• legislative changes (e.g. in legal or administration 

field) 

The graph on side shows the training delivered in 

2018 and 2019. 

Total of hours: 

7260 9833 


In 2019 an average of 7 hours of training was 

provided for each employee, excluding health and 

safety at work training and specific training for 

drivers for which can be found in the following 

paragraphs. 

Except for mandatory training on occupational 

health and safety (for which reference is made in 

chapter “Health and safety in Fercam”) and specific 



The greater training amount in 2019 compared to 

2018 is due to: 

• managerial training and for sales staff, with 

multiyear frequency 

• promotion and awareness raising for an 

improvement of the linguistic knowledge 

• extended training offer 

• greater soft-skills offer (stress management, time 

management, coaching) 

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DRIVERS TRAINING 

With reference to travelling staff, Fercam develops 

a specific training plan that is followed by HR Office 

through a dedicated person. 

Training is provided maximum every 5 years and it 

is planned as defined in the company procedures, 

considering the following parameters: 

• frequency defined by the law (e.g. ADR vocational 

training certificate) 

• frequency provided for by volunteer standards 

adopted by Fercam (e.g. ISO 9001 and SQAS); 

• adoption of new technologies; 

• annual analysis of driver performance: it can 

comprehend a period longer than one year in order 

to analyse the real performance; 

• update of operational instructions /Driver’s 

Handbook 

Drivers training (2015-2019) 

Drivers 

handbook 

576 h 

Safe 

driving 

228 h 

Load 

safety 

142 h 

Occupational 

safety 

147 h 

Driving and 

resting 

1403 h 

ECO 

training 

220 h 

ADR 

1048 h 

average of 

drivers per 

year: 

140 

Average of 

training hours 

per driver: 

5 



In addition to the training delivered by Fercam, 

every driver has to obtain and renew the Driver 

CPC as provided for by 2003/59 CE Directive, 

which requires to undertake 35 training hours 

every 5 years on the following topics: 

• Safe driving 

• Load safety 

• Driving and resting hours 

• Occupational safety 

• Transport legislation 

• Eco driving 

For over 15 years, Fercam has provided a Driver’s 

Handbook as support tool in drivers’ activities, 

which contains aspects not only linked to regulatory 

compliance or company procedures but also 

includes the following topics: 

• Performance of the service (loading/ unloading/ 

client instructions) 

• Company and safety rules 

• Complaints/anomalies management 

• Safety and occupational risks 

• Environmental aspects management 

• Policy with regard to alcohol and drug ban 

• Health and wellbeing 

Such handbook is reviewed every two years and, 

where necessary, updated and integrated: the last 

copy was delivered in 2017 and it was reviewed 

then in 2019. Drivers will receive the new edition in 

the first semester 2020. 

Training is delivered in compliance with guidelines 

of Cefic / ECTA BBS (2013 last review) and as 

provided for by BBS according to the constant 

monitoring of the following aspects: 

• Driving style 

• Fuel consumption 

• Injuries 

• Driving and resting hours infringements 

• Fines/ Damages 

• Clients complaints 

• Near Misses 

The HR responsible takes care of communicating 

to the driver his results and of defining the goals/ 

corrective actions (specific training, e.g. in occasion 

of the Handbook delivery or ad hoc). 

During the period 2018 – 2019, 100% drivers were 

evaluated according to driving style, in compliance 

with current legislation and injuries. 

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CAREER DEVELOPMENT 

Fercam promotes internal growth and the 

development of skills and experiences. 

We defined in a structured way Fercam internal 

selection procedure in order to: 

• increase employees retention and motivation 

• create an effective management of internal 

selection and role change 

On the basis of skills profiles defined in the project 

implemented in 2018, in some branches there 

are ongoing pilot projects that involves the use of 

such profiles in order to prepare the employee to a 

professional growth. 

With reference to employees who hold a manager 

position, Fercam adopts the MBO evaluation 

method (Management by Objectives), which is 

based on the definition of annual goals between 

a manager and its own responsible, the insertion 

of them in a business management software and 

regular monitoring. 

There is also a weighting of the goals, which can be 

both qualitative and quantitative. 

Through this method, it is possible to actively 

involve the employees in the goals expected and 

to adopt a uniform system for the performances 

evaluation of human resources. 

Thanks to these profiles, in case of professional 

growth it is possible to identify for every skill the 

gap between the current level of the employee 

and the expected one. From this comparison it is 

then defined how to deal with more strategic skills 

(coaching / training course) in order to fill the gap. 



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4.4 WELLBEING AND INITIATIVES IN FAVOUR OF EMPLOYEES 

WORK ENVIRONMENT AND COLLABORATION 

For Fercam a positive work environment is very 

important, for this reason regular internal analysis 

are carried out by our trusted partner Great Place 

to Work, which helps to collect accurate data on 

the relationship between employees and their 

managers, on the relationship among employees 

inside and outside their working group and on the 

sense of belonging to the company. In this way, 

Fercam can define the areas where it is necessary 

to intervene and that can be enhanced and those 

where employees are already satisfied. 

The last survey was carried out in 2017 with an 80% 

response rate. 

Areas covered by 75 question are: 

• Relation with management (Credibility, Respect, 

Fairness) 

• Relation with work (Pride) 

• Relation with colleagues (Bond) 

The results make a clear point on the fact that the 

most appreciated aspects by employees in Fercam 

are autonomy and top management credibility. 

Moreover, an annual survey on internal 

collaboration is carried out to evaluate in particular 

the following aspects: 

• services of General Management: all employees 

are asked to express their satisfaction on GM 

departments, assessing the collaboration on 

different aspects (e.g. promptness in responses, 

competence, professionalism, courtesy, helpfulness) 

• the most collaborative branch 

• the most collaborative colleague 

COMPANY BENEFITS AND INITIATIVES IN FAVOUR 

OF PEOPLE 

Fercam offers different proposals to promote 

employees wellbeing and to improve life quality: 

• 50% reimbursement of expenses incurred by the 

employees for gym membership (contribution up to 

250 euros / calendar year) 

• company agreements listed in the “Corporate 

Benefits” online portal 

• agreement with Interline Club to offer to 

personnel tourism services at discounted rates 

• other agreements for the purchase of goods 

/ services that are periodically communicated 

to employees through newsletter and company 

intranet. 

RECOGNITIONS 

Annually, during the Conventions some recognitions 

are publicly awarded to employees. Some initiatives 

are: 

• annual awards of branches that have demonstrated 

the best economic, collaboration, qualitative and 

occupational health and safety performances; 

• awarding of employees who have more than 20 

years of seniority in the company (five-year periods 

are celebrated). 

• presentation of Fercam candidates for “Star of 

Merit for Work” Italian award: every year Fercam 

proposes to the Italian state a list of deserving 

employees to receive it, becoming so “Masters of 

work”. 



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4.5 HEALTH AND SAFETY IN FERCAM 

The spirit behind Fercam Prevention and Protection 

Service is to train/inform the entire staff about 

the growth of a SAFETY CULTURE, moving from a 

mere legal obligation compliance to a research of 

incentives and/or initiatives that goad the entire 

staff into making choices more and more aimed to 

health and safety protection. This should happen 

for every company operation, trying to evaluate the 

potential risks while performing any activity. 

Employers, in compliance with D.Lgs. 81/2008 

appointed RSPP, Competent Doctors, Safety 

Managers, persons in charges and emergency 

staff, in addition to approve the risk assessment 

documents. 

In 2017, Fercam has implemented an occupational 

health and safety system, applying it in every Italian 

branch. At an early stage, it evaluated to proceed 

with the certification of the eight most significant 

sites only, guaranteeing that all the activities 

performed are included in the certification 

framework. 

In December 2019, the transition to ISO 45001 

standard was made. 

In every branch are available the documents 

attesting the foregoing, included risk assessments 

and emergency plans. 

In this perspective, the fundamental actions carried 

out by Prevention and Protection Service are: 

• regular branches inspections based on the 

complexity of the location; 

• staff training and information; 

• involvement of handling suppliers; 

• verification of improving-projects 

implementation, 

• verification of suppliers’ documentation; 

• control of Near-miss procedure application; 

Moreover, branches appointed their RLS (workers’ 

health and safety representatives), as mediator 

between employer and employees. 

RLS’ task is to collect possible suggestions or critical 

issues from employees and to deal with RSPP and 

employer for consequent actions. 

RLS are involved in occasion of Riunione Periodica 

Art. 35 provided for by D.Lgs. 81/2008 and in the 

inspections carried out by RSPP, other than in the 

other phases provided for by D. Lgs. 81/2008. 

HEALTH AND SAFETY OF FERCAM EMPLOYEES 

Occupational safety is fundamental in order to 

create a comfortable environment where people 

can work safely and peacefully. 

All employees contribute to maintain and improve 

their working place. Since arrival, Fercam rises 

their awareness on the importance of occupational 

health and safety, delivering a booklet with all 

the information about risk assessment linked to 

their tasks and good practices to promote a safe 

environment for everyone. 



Every worker according its task undertakes the 

training provided for by D.Lgs. 81/2008 and 

participates to emergency drills that are carried out 

annually in the branches. 

RSPP, in the context of branches inspections, in 

addition to evaluating legislation compliance and 

staff proper behaviour, carries out the following 

drills: 

• evacuation drills, involving the entire Fercam staff 

and suppliers staff/external people if present; 

• ADR emergency and fire drills, involving the 

company functions appointed to deal with such 

situations (ADR and fire officers). 

• first-aid drills, involving the company functions 

appointed to deal with such situations (first-aiders). 

These interventions aim to increase risk perception 

and so attention to safety. 

Below the drills carried out in the last three years: 

2 0 1 7 

2 0 1 8 

2 0 1 9 

Evacuation drills 

61 

65 

61 

ADR emergency drills 

41 

44 

44 


Fire drills 

61 

65 

65 

First aid drills 

61 

65 

65 

First aid drill 

Fire drill 

Evacuation drill 

ADR emergency drill 

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The management system for occupational health 

and safety has allowed to greatly reduce over time 

the accident indexes monitored by Fercam: 

• severity index (SI) = 

(days of absence for accident * 1.000) / hrs worked 

•frequency index (SI) = 

(number of accidents * 1.000.000) / hrs worked 

Severity index 

0,6 

0,5 

0,4 

0,3 

0,2 

0,1 

0 

0,37 

0,37 0,33 

2 0 1 7 

2 0 1 8 

2 0 1 9 

Frequency index 

20 

13,69 15,49 

7,69 

15 

10 

5 

0 

2 0 1 7 

2 0 1 8 

2 0 1 9 



In order to analyse Fercam drivers’ accidents and 

adopt proper corrective actions, since 2018 has 

been established the Accident Board. This latter, 

through an interview to the single drivers by RSPP, 

aims to determinate the deep causes of the event 

and possible corrective or preventive actions to 

be made to the management systems, to reduce or 

eliminate accidents. 

The main accident causes are: 

• for drivers: loading/unloading activities, 

• for office workers: ongoing events (on the 

commuting way) 

• for workers: loads handling 

In 2018 has also started a project to monitor 

accidents related to handling suppliers. 

OCCUPATIONAL HEALTH (HEALTH SURVEILLANCE) 

Health surveillance service is provided by and 

external society and is organised with a national 

coordinator doctor and different local competent 

doctors. 

The same society in collaboration with RSPP 

defined a national health protocol, which considers 

every specific activity risky for health of all Fercam 

staff, in compliance with what is reported in branch 

risk assessment. 

In 2019 has started an analysis project of significant 

health factors, such as blood pressure, body 

mass index, smoke, alcohol, fruit and vegetable 

consumption and exercise. 

The project at an early stage considered drivers and 

workers, in 2020 has included the rest of the staff. 

The results of such analysis are presented to 

employers during Riunione art. 35 8 D.Lgs. 81/2008, 

who provide for adopting proper corrective actions, 

if deemed necessary. 

TRAINING 

A fundamental role in preventing the risk of accident 

is connected to training: it is only being aware of the 

risk linked to own tasks and of obligations about 

occupational health and safety that all of us can 

consciously make choices to reduce the risk. 

The higher hour’s amount of specific training/ 

firs aid training/fire training in 2018 is due to the 

expiry date of the mandatory training, which has a 

multiannual validity. 

The higher amount of RLS training is due to the 

appointment o of new RLS. 

Hours of training with regard to occupational health and safety 

RLS 

Specific training 

Generic training 

Supervisors 

Middle manager 

Hours 

delivered in 2019 

1866 

First Aid and 

evacuation 

2019 2018 0 100 200 300 400 500 600 700 800 

FERCAM SPA 


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SAFETY CULTURE 

In recent years, Fercam has promoted some 

initiatives to involve employees and increase the 

safety culture: 

• Since 2016 has been launched a campaign related 

to the collection of near-misses reports, i.e. all those 

events that might have caused an accident and that 

only for a lucky chance were avoided. Periodically 

RSPP analyses the reports for every single branch, 

in order to identify improvement actions that can 

be adopted. 

• Since 2016 has been realised some posters aimed 

to raise awareness among internal and external 

staff on the importance of near-miss detection. 

Below there are the images produced and placed in 

all Fercam branches. 

In 2018 some projects to improve occupational 

health and safety have been proposed by RSPP and 

voluntary implemented from branches. 

Such projects provide for the involvement of the 

handling-service suppliers in order to reduce/ 

eliminate accidents and injuries, and are below 

described: 

1. Non-marking tyres 

The goal is to increase safety of staff working in 

warehouse, reducing the risks of cancelling the 

horizontal signs. 

2. Lithium batteries 

To reduce the number of forklifts circulating in 

warehouse and consequent accident risks, thanks 

to the minor charging time of batteries compared 

to traditional ones. This results in a lower risk of 

accidents and injuries. 

3. Safety meeting 

The goal is to increase safety culture and raise 

suppliers’ staff awareness through meetings on 

safety aspects connected to the activity carried out 

in the site and events happened there. 

4. “Clean forklift” project 

The goal is to reduce accident risk and consequent 

injuries through monitoring and examination of the 

damage history of the forklifts and adopt proper 

corrective measures. 

5. Training interviews 

The goal is to increase safety culture through 

interviews run by the branch Manager to the staff of 

the handling supplier to evaluate the effectiveness 

of the training delivered. 

6. Loading/unloading procedure 

The goal is to increase for people and goods 

safety during the specific phases, defining specific 

operational practices suitable to the site through 

the absence of anomalies detected to destination. 



7. Points-based system (“points-based license”) 

The goal is to evaluate the ability of employees 

to drive forklifts servos, monitoring everything 

through indicators. The project consists in the 

assignment of 20 points (released following an 

internal theoretical and practical examination), 

which can be reduced in the event of infringements 

previously defined. 

BEHAVIOR-BASED SAFETY 

Fercam S.p.A. has adopted since 2007 BBS 

guidelines related to road-vehicles safe driving and 

defined by ECTA, EPCA e CEFIC. BBS, standing 

for Behaviour-Based Safety, is an international 

protocol for the reduction of injuries, occupational 

diseases and workplace accidents. 

The approach based on behavioural safety 

(BBS) addresses the issue of occupational 

safety, identifying different stages of the main 

management processes of a company, which have 

to be monitored. 

It is a top-down approach and has to become integral 

part of the corporate philosophy and contribute to 

lead the company even at strategic level, involving 

the whole staff: management, staff who organises 

and manages transports, instructors and drivers. 

The reason to adhere to such guidelines is to better 

manage the following aspects: 

• accidents; 

• near-misses (i.e. a situation of potential accident 

that didn’t verify eventually); 

• fuel consumption; 

• maintenance costs; 

• insurance premiums; 

• fines. 

Fercam focused particularly on travelling-staff 

training in order to: 

• reduce accidents; 

• raise drivers awareness on safe-driving 

importance 

Actions implemented have ranged from staff 

training, to the purchase of more and more safe 

vehicles with better technological, to informative 

campaigns for the travelling staff. In the drivers’ 

training program are annually included BBS 

courses. Fercam commitment is to deliver BBS to all 

drivers every 5 years, so to keep the staff trained. 

BBS’ scope is to apply an improvement approach: to 

detect any potential issue, to find the causes and to 

define proper corrective actions. 

Moreover, CQC training (Carta di Qualificazione 

Conducenti) according to Reg. CE 59/2003, 

mandatory for every driver, has been recognized as 

BBS integral part. 

BBS principles can be applied in every work 

aspect, since BBS ultimate goal is to replace 

unsafe behaviours with safe ones. 

Accidents reduction is so a consequence of the 

new workers’ behaviour and it often goes along 

with company environment improvement and 

increased productivity. 

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4.6 SCHOOLS AND UNIVERSITIES 

Attention to territory and people has led Fercam in 

recent year to strengthen its presence in the field of 

collaborations with schools and universities. 

CAREER E ORIENTA DAYS 

Our HR Recruiting & Career Development team 

takes part with great enthusiasm in several Orienta 

and Career Days in many Italian cities, bringing 

direct testimonials, making known the company and 

Fercam processes to students and new graduates 

with the primary goal of recruiting new young 

talents. 

Participation to events 

2 0 1 8 2 0 1 9 

8 7 



COLLABORATIONS WITH SCHOOLS AND 

UNIVERSITIES 

We participated to the following school and 

university initiatives, in order to bring our 

testimonial to young people. 

• 2018 

La Sapienza University of Rome - seminar 

“Outsourcing transports management: FERCAM 

case” 

• 2019 

University of Trento – talk on topics connected to 

Business Intelligence 


La Sapienza University of Rome – talk “Transports, 

Art and Logistics: Fercam, a 360° logistics operator°” 


La Sapienza University of Rome – talk on the topic 

“Fercam-Gondrand: an integration oriented to 

success”. 


participation in the event “Our companies, our 

future” organised by Assoimprenditori Alto Adige: 

meeting between schools and companies 

We also cooperate with ITS LAST high school 

(transport and logistics address) for an internships 

project in North Italy branches. 

FERCAM SPA 


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4.7 RELATIONS WITH TERRITORY 

LOCAL INITIATIVES 

Being located throughout Italy, our company has 

always been attentive to the territory where it 

operates. 

In line with the company values, we organize events 

open to employees, their families and our local 

partners in order to involve our stakeholders. 

In the last three years over 1500 people took part to our initiatives. 

• Fercam Food Festival at Bologna branch 

• Christmas in Bolzano 

• Fercam Food Festival at Carpiano branch 

• Barbecue party in Padova 

• Barbecue party in Napoli 

• Opening of Cesena branch 

• Party for the second anniversary of Latina branch 



CONTEST FOR DRAWINGS ON TRUCKS 

Fercam vehicles are characterised by the drawings 

present on semi-trailers: in recent years, we 

involved in two initiatives employees ‘families, 

schools and communities, asking them to illustrate 

the following themes: 

2013 

company contest “My dad works in Fercam – my 

mum works in Fercam” dedicated to employees’ 

children and initiative “ “We design peace” that 

involved South Tyrol schools. 

Such initiative was welcomed with enthusiasm: we 

received more than 100 drawings and a panel of 

experts selected the 16 that have exposed on the 

back of 120 fleet trucks. 

2018 

drawing contest on “Logistics and Environment” 

open to everyone, old and young. 

About 200 people participated: 40 drawings were 

selected to be exposed on the back of 500 loading 

units (swap bodies and semi-trailers) intended for 

intermodal and road transport. 

Thanks to these initiatives, Fercam is an ambassador 

and a messenger in Europe of young people creativity, 

carrying around the representation of work, peace 

and environment from their perspective. 

FERCAM SPA 


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SOLIDARITY INITIATIVES 

Through local initiatives, the company as a whole 

and the single branches create relationships and 

synergies that keep the territory alive. 

Not only at national level: there are initiatives and 

projects that bring solidarity and Fercam vehicles 

even abroad. 

In recent years, we have pursued the initiatives below described. 

2015 

The very young of Laives hockey society, Ssv Leifers 

Hockey, organized a clothes drive for people of 

Nepal, hit by an earthquake. Fercam made available 

its facilities to transport the materials up to Nepal. 

Initiative in support of an orphanage in Kipengere, 

Tanzania. Children of the orphanage donated to 

Fercam some drawings, which the company decided 

to print on some trucks to carry them throughout 

Europe. 


Funding of Unitalsi project of a vehicle conversion 

from diesel to electric intended for disabled people. 

Such conversion represents an absolute first in Italy, 

because the approval law for this type of vehicles 

was published in Italy only in January 2016. 

We supported the transport of more than 2000 

volumes to a school in Romania. 

Establishment of the solidarity fund for victims of 

earthquake in central Italy, to whom every employee 

was free to make a donation. Fercam then doubled 

the amount collected. 

10-years-collaboration with Bolzano Food Bank. 

The branch of Bolzano makes available spaces and 

vehicles to support the annual food drive of the 

Food Bank. 



Drawings made by children of the orphanage in Tanzania, present on the back of Fercam trucks. 

Text über Verlauf 

an dieser Postion 

Text über Verlauf 

an dieser Position 

FERCAM SPA 


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PARTICIPATION IN EVENTS ON THE TERRITORY 

We participate to several initiatives of our territory, which help us to strengthen the relations with our 

partners: 

• Cersaie fair: 2016 - 2018 

• Green Logistics Expo: 2018 

• Mezzocorona Expo: 2018 

• Salone del Restauro (Ferrara): 2018 - 2019 

• Connext (Milano): 2019 

• Transport Logistic (Monaco): 2019 



4.8 INTERNAL AND EXTERNAL COMMUNICATION 

Our daily commitment is to publish contents in 

order to raise people awareness for being more 

sustainable. 

A specific office maintains the relationships with 

external communication channels, guaranteeing 

that the same is transparent and ethical. 

The whole communication is made respecting the 

stakeholders and in compliance with GDPR. 

INTERNAL COMMUNICATION 

Goals of internal communication are: 

• encourage team spirit and participation to 

company life 

• inform and share information related to events 

and news both local and at Fercam Group level 

• raise awareness on specific topics (environment, 

safer, CSR, innovation) 

In addition to “Info Fercam” internal bulletin, which 

has been distributed in paper form to all employees 

for about 20 years, in recent years we added other 

means of communication: 

• “Hello!Fercam” monthly online newsletter 

• Board in every branch related to topics of 

QUALITY, ENVIRONMENT and SAFETY 

EXTERNAL COMMUNICATION 

Goals of external communication are: 

• communicate Fercam brand in a coordinate way 

according to company values 

• inform clients and suppliers about Fercam world 

• spread best practices in the sector 

Communication takes place through traditional and 

digital tools, in order to reach the largest number of 

contacts. 

Fercam is present on Facebook, LinkedIn and 

Twitter. Such media are run and constantly updated 

by our Marketing Office in collaboration with other 

company functions. 

In addition to social tools, we developed the 

following communication channels: 

• Fercam “MAGAZINE” sent to clients 

• Newsletter sent to clients and service suppliers 

• Press releases 

• Blog internally run and accessible from the 

website www.FERCAM.com 

Our Social Networks numbers 

>22.000 

follower 

>7.000 

follower 

website views number 

1.191.387 

FERCAM SPA 


89

ECTION 

FERCAM: INNOVATION AND GOALS 

‘Hannes Baumgartner 

We believe that investing in efficient and 

cutting-edge technologies is the trump card 

for a logistics company. IT, automation, 

quick processes, continuous modernisation, 

digitalisation… FERCAM is constantly 

evolving! 


FERCAM SPA 


91

SECTION 5 /// FERCAM: Innovation and goals 

5.1 TECHNOLOGIES AND INNOVATION 

IT INFRASTRUCTURE 

Highly reliable and fast Wide Area Networks 

(WANs) are a key component in delivering all the 

transport services, because they allow to make it 

safe and equally reliable the data exchange among 

operational structures of FERCAM network, as well 

as among FERCAM and its clients and partners. 

For a greater security and governance of the service, 

the management of the infrastructures (not only 

the network’s ones) has always been centralized 

in the headquarters of Bolzano and entrusted to 

highly qualified internal staff. 

Technology in Fercam is not an end-in-itself 

component: it must rather make work more 

efficient and improve user experience of those who 

use services offered from our IT department. 

Both internal and external collaboration benefit 

from equipped meeting rooms (available in the 

main branches) and from 2009, we introduced a 

system of individual web conferencing that enables 

all employees, from every workstation (laptop, 

smartphone, tablet…), to make virtual meetings 

both with colleagues and outside persons. It is 

a real technological innovation that facilitates 

communication beyond geographical distances and 

that will contribute to improve life quality. 

Thanks to modern technology outcomes, such as 

TMS (Transportation Management System) and 

satellite tracking, empty kilometres have been 

reduced and are limited today to the necessary to 

reach the closest loading place. They also allow on 

one hand to reduce consumptions and emissions 

and on the other hand to deliver a more efficient 

service. 

Customer Relationship Management (CRM system) 

FERCAM sales team uses a centralised software to 

organise the contact activities with clients. 

This tool allows the mapping of activities in 

the territory, the managing and planning of 

appointments and the monitoring of clients. The 

goal is to increase internal synergies and get 

benefits in terms of processes quality. 

Business Intelligence (BI) 

Through ETL process (Extract, Transform, and 

Load), data coming from the different divisional 

systems are integrated in FERCAM datawarehouse, 

where they are consolidated. 

By means of reporting, dashboarding and selfservice 

analysis tools, BI provides both internally 

and externally systems to monitor performance 

indicators to support business decisions, from 

economical, operational and service quality profiles. 

SOFTWARE COMPONENTS 

Business management software 

At operational level, Fercam is 

characterized as multi-specialised operator. 

In order to deliver the best service in every 

division, we chose to adopt different management 

software, each one specifically selected 

according to the needs of the single division. 


FERCAM: Innovation and goals /// SECTION 5 

IT SOLUTIONS TO SUPPORT CLIENTS 

B2B portal 

Through one of its own portal, Fercam is able to 

offer to its clients the following services: Tracking 

& Tracing, Transport documents and do-it-yourself 

shipping label, Collection management, Orders 

creation and logistics reporting, Documentary 

consultation, Customer-care support. 

EDI solutions 

exchanging information and documents in complete 

safety with the client is fundamental: in order to 

automating such steps, Fercam adopts an EDI 

system (Electronic Data Interchange), which allows 

to make over 100.000 electronic transactions per 

day. The system of IT integration permits to reduce 

mistakes linked to data entry and so an increased 

information quality. 

Sender 

client 

Client connection 

FERCAM branches 

connected online 

Receiver 

/ client 

Online 

booking 

Real time 

POD 

Pick-up 

Branch of 

departure 

Labelling 

Weight and 

volume check 

Barcode scan 

at loading 

First 

traction 

Barcode scan 

at unloading 

Branch of 

arrival 

Barcode scan 

distribution 

list 

Delivery 

GOAL 2020 

Company social network 

In 2019, we have started to implement an internal platform with the aim 

to share information and knowledge among all branches, to increase team 

spirit and Fercam belonging sense and to improve daily working activity. 

In 2020 it is expected the launch to all the employees. 

FERCAM SPA 


93


INDUSTRY 4.0 

The introduction of solutions according to the logic 

of Industry 4.0 in the logistics world will allow to 

strengthen the automation of processes and a 

better data exchange. 

In particular, innovation in logistics means 

introducing new systems that allow to automate 

goods storage, handling and transport, as well as data 

collection and transmission among interconnected 

objects, integrating different systems along the 

entire supply chain. 

In 2019 in the branch of Bologna was installed an 

automatic warehouse-processes system for storage 

and picking activities. 

The goal is to improve operational performances 

and increase service quality through: 

• Peaks of orders rationalization 

• Production-processes efficiency 

• Flexibility increasing 



FERCAM Bologna Warehouse 

FERCAM SPA 


95


5.2 INNOVATION AND MOBILITY 

After Euro-6 engines, which have an environmental 

impact 13 times lower those from the 90’s, we are 

using GNL vehicles (liquefied natural gas,) that 

brings several environmental benefits (vehicle-card 

data): 

• 10% reduction of CO2 compared to diesel oil 

• 60% reduction of NOx compared to Euro VI 

• 99% reduction of PM compared to Euro VI 

• Highly reduced noisiness compared to 

diesel-oil engines 

Next step will be electric trucks (hydrogen-fuel 

cells for long distances and battery for short range), 

but EMS (Ecocombi), platooning and autonomous 

driving too: all modern technologies for smart road 

suitable to further reduce environmental impact. 

With the adoption of electric trucks not only in 

urban context, where they have long been present, 

but also for European transport, Fercam would like 

to confirm the will to adopt available technology 

that improves environmental impact of its services. 

We are testing solutions for using biomethane that, 

considering the entire fuel cycle, when it comes to 

Co2 emissions it will be neutral. 

November 2017 

Fercam was the first European operator to TESLA 

Semi Truck, an electrical vehicle with a range of 

800 km . 

November 2018 

Fercam was the first Italian logistics operator to 

order Nikola Tre, Fuel Cell Electric Model (FCEV, 

with hydrogen-fuel cells), suitable for long distances 

(800 km). 



Attention of Fercam to a constant renewal of vehicle 

fleet is also oriented to guarantee an increased 

safety to its employees. 

For this reason, all vehicles have extra equipment, 

in particular: 

• Automatic transmission with anticipatory cruise 

control system (PPC – predictive powertrain 

control) 

• Driving-style evaluation through on-board 

computer 

• Smart auxiliary systems designed to optimise 

consumptions 

• No-idle air conditioning (powered by compressors) 

• Fatigue assistant 

FERCAM SPA 


97


5.3 2030 AGENDA FOR SUSTAINABLE DEVELOPMENT – OUR TARGETS 

At the end of 2015, ONU launched the new 2030 

Agenda, an action plan to realise 17 Sustainable 

Development Goals o SDGs, signed by 193 countries 

including Italy. 

Such goals are articulated in 169 specific targets, 

taking account of the three dimensions of 

sustainable development: economic, environmental 

and social. 

Each organisation is called upon to play its part to 

contribute to achieve the goals on local and global 

scale. 

In support of Fercam constant commitment to 

walk the road to a sustainable development, and 

aware that we too can support the achievement 

of such strategic goals, we identified those that we 

believe we can actively contribute to, in respect of 

which we will make choices that take account of all 

stakeholders. 

https://www.un.org/sustainabledevelopment/sustainable-development-goals/ 



5.4 OUR GOALS 

We evaluated our next goals considering the following Goals of ONU’s 2030 Agenda for Sustainable 

Development. 

3. GOOD HEALTH AND WELL-BEING 

FERCAM is committed to health, safety and well-being. Our leitmotiv is: A good and safe job. In 

accordance with this goal, we are moving several projects forward, including one related to analysis 

of determinants for Fercam employees health. In a perspective of stakeholders’ engagement, we have 

launched some awareness campaigns about near misses, which involve even suppliers of outsourcing 

services. 

7. AFFORDABLE AND CLEAN ENERGY 

FERCAM is committed to constantly improve its energy performances. Main actions range from energy 

supply from renewable sources whenever possible (photovoltaic systems) to investments for improving 

energy efficiency in branches, e.g. LED relamping and adoption of advanced home-automation systems. 

8. DECENT WORK AND ECONOMIC GROWTH 

FERCAM promotes employees well-being, e.g. adopting remote training systems, organising or 

supporting events for individual branches, providing for flexible time when possible. Moreover, it fosters 

constant and further training, along with integration with the territory. 

9. INDUSTRY, INNOVATION, AND INFRASTRUCTURE 

“Clean, smarter Logistics”: this spirit animate us. FERCAM invests in technology and innovation in order 

to increase efficiency of its processes, making them more sustainable, and to improve the life quality of 

its employees. This results in an important financial commitment for a constant renewal of its vehicle 

fleet and for fuel with a lower environmental impact. We collaborate with national associations to 

contribute to improve the future goods mobility system and develop intermodal transport. 

11. SUSTAINABLE CITIES AND COMMUNITIES 

FERCAM maintain a constant focus on the territory where it is present. Our commitment will be 

expressed through a monitoring project of the emissions related to outsourcing services and evaluating 

the adoption of new technologies that reduce the impact of the service delivered and improve the life 

quality of employees. We have also the aim to involve more and more our stakeholders in the next 

reporting. 

12. RESPONSIBLE CONSUMPTION AND PRODUCTION 

Fercam communicates its commitment to sustainability through the reporting of its non-economic 

performances using the Sustainability Report. Whenever possible, Fercam makes purchases according 

to sustainability criteria. We have also the aim to implement awareness actions for our services suppliers. 

In a perspective of responsible consumption, Fercam promotes the adoption of good behaviour and 

actions to reduce waste production. 

13. CLIMATE ACTION 

Fercam is committed to contribute in the fight to against climate changing through reduction of CO2 

emissions. The commitment is especially on two fronts: 

• technological innovation and intermodal-transport promotion, 

• reduction of energy-sources consumption related to properties. 

We have also the aim to implement a project of CO2 offset. 

FERCAM SPA 


99


METHODOLOGICAL NOTE 

Fercam S.p.A. Sustainability Report was drawn up 

inspiring to national and international standards 

on Corporate Social Responsibility and in 

particular taking as reference the guidelines of GRI 

Sustainability Reporting Standards Core Option. 

Applying such standard and using specific 

indicators, the company is able to present to 

relevant stakeholders its performances considering 

the three dimensions: economic, social and 

environmental. 

This report concerns Fercam S.p.A., with 

representative data of Bolzano headquarter and all 

Italian branches; where expressly indicated, data are 

provided at Fercam Group level. 

With regard to economic performances, the report 

includes data of Fercam Group consolidated financial 

statement, to which we added the specific detail of 

Fercam S.p.A. 

In this first report, we committed ourselves to start 

a performances reporting process related to years 

2018 – 2019 and, where available, we included 

2017 data. 

The report represents the summary of the first 

work of identification, analysis and reporting of 

Fercam S.p.A. sustainability and it was prepared by 

and internal working group. 

It was approved by Fercam S.p.A. President and was 

submitted for assurance by a third part institution. 

The document will be updated annually and is 

available in the section “QHSE – Quality, Safety and 

Environment” of our website www.fercam.com 

FERCAM SPA 


101

RI CONTENT 

NDEX 

GRI Content Index allows to identify the indicators 

of the standard adopted and their references in the 

document. 

The reporting option adopted is “GRI -Core” 


GRI 102 - GENERAL DISCLOUSURES 2016 

GRI DISCLOUSURES 

REFERENCE / NOTE 

1. ORGANISATION PROFILE 

102-1 Name of the organisation Paragraph 1.1 

102-2 

102-3 

102-4 

102-5 

102-6 

102-7 

102-8 

102-9 

102-10 

102-11 

102-12 

102-13 

2. STRATEGY 

Activities, brands, products and services Paragraph 1.7 

Location of headquarters Paragraph 1.1 

Location of operations Paragraph 1.1 

Ownership and legal form Paragraph 1.3 

Markets served Paragraph 1.1 

Scale of the organization Paragraph 1.6 

Information on employees and other workers Paragraph 5.1 

Supply chain Paragraph 2.4 

Significant changes to the organisation and 

its supply chain 

Precautionary Principle or approach Paragraph 1.3 

External initiatives Paragraph 2.1 

Membership of associations 

This is the first Sustainability Report 

Paragraph 2.5 

102-14 

Statement from senior decision-maker 

Page 5 

3. ETHICS AND INTEGRITY 

102-16 

4. GOVERNANCE 

102-18 

102-32 

Values, principles, standards, and norms of 

behaviour 

Governance structure 

Highest governance body’s role in 

sustainability reporting 

Paragraphs 1.2 and 1.3 

Paragraph 1.3 

Paragraph “Methodological note” 

5. STAKEHOLDERS INVOLVEMENT 

102-40 

102-41 

102-42 

102-43 

102-44 

List of stakeholder groups 

Collective bargaining agreements 

Identifying and selecting stakeholders 

Approach to stakeholder 

engagement 

Key topics and concerns raised 

Paragraph 2.7 

Paragraph 5.1 

Paragraph 2.7 


Paragraph 2.6 

6. REPORTING PRACTICES 

102-45 

102-46 

102-47 

102-48 

102-49 

102-50 

Entities included in the consolidated financial statements 

Defining report content and topic 

Boundaries 

List of material topics 

Restatements of information 

Changes in reporting 

Reporting period 

Paragraph 1.1 


Paragraph 2.6 




FERCAM SPA 


103

102-51 

102-52 

102-53 

102-54 

102-55 

102-56 

Date of most recent report 

Reporting cycle 

Contact point for questions regarding the 

report 

Claims of reporting in accordance with the 

GRI Standards 

GRI content index 

External assurance 





Paragraph “GRI content index” 


ECONOMIC PERFORMANCE - GRI 200 



GRI 201 – ECONOMIC PERFORMANCE 2016 

201-1 Direct economic value generated and 

distributed 

Paragraph 1.5 

GRI 203 - INDIRECT ECONOMIC IMPACTS 2016 

203-2 

Significant indirect economic impacts 

Paragraph 2.4 

GRI 205 - ANTI-CORRUPTION 2016 

205-1 

205-2 

Operations assessed for risks related to 

corruption 

Communication and training about anticorruption 

policies and procedures 

Paragraph 1.3 

Paragraph 1.3 

ENVIROMENTAL PERFORMANCE - GRI 300 



GRI 302 - ENERGY 2016 

302-1 

302-4 

302-5 

Energy consumption within the organization 

Reduction of energy consumption 

Reduction in energy requirements of 

products and services 

Paragraph 3.3 

Paragraph 3.3 

Paragraph 3.3 

GRI 303 - WATER AND EFFLUENTS 2018 

303-1 

Interactions with water as a shared resource 

Paragraph 3.4 

GRI 305 - EMISSIONS 2016 

305-1 

305-2 

305-5 

Direct (Scope 1) GHG emissions 

Energy indirect (Scope 2) 

GHG emissions 

Reduction of GHG emissions 


Paragraph 3.3 

Paragraph 3.2 e 3.3 

GRI 306 - EFFLUENTS AND WASTE 2016 

306-2 

Waste by type and disposal method Paragraph 3.5 


GRI 400 - SOCIAL PERFORMANCE 



GRI 401 - EMPLOYMENT 2016 

401-1 

401-2 

New employee hires and employee turnover 

Benefits provided to full-time employees 

that are not provided 

to temporary or part-time employees 

Paragraph 4.1 

Paragraph 4.3 

GRI 402 - LABOR/MANAGEMENT RELATIONS 2016 

402-1 

Minimum notice periods regarding 

operational changes 

Paragraph 4.1 

GRI 403 – OCCUPATIONAL HEALTH AND SAFETY 2018 

403-1 

403-2 

403-3 

403-4 

403-5 

403-7 

403-8 

403-9 

Occupational health and safety 

management system 

Hazard identification, risk assessment, 

and incident investigation 

Occupational health services 

Worker participation, consultation, and 

communication on occupational health 

and safety 

Worker training on occupational health 

and safety 

Prevention and mitigation of occupational 

health and safety impacts directly linked 

by business relationships 

Workers covered by an occupational 

health and safety management system 

Work-related injuries 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

Paragraph 4.5 

GRI 404 - TRAINING AND EDUCATION 2016 

404-1 

404-2 

404-3 

Average hours of training per year per 

employee 

Programs for upgrading employee 

skills and transition assistance 

programs 

Percentage of employees receiving 

regular performance and career 

development reviews 


Paragraph 4.3 e 4.5 


GRI 412 - HUMAN RIGHTS ASSESMENT 2016 

412-1 

Operations that have been subject 

to human rights reviews or impact 

assessments 

Paragraph 2.2 

GRI 418 – CUSTOMER PRIVACY 2016 

418-1 

Substantiated complaints concerning 

breaches of customer privacy and losses of 

customer data 

Paragraph 1.3 

FERCAM SPA 


105

NFORMAZIONI 

CONTATTI 

For more informations please contact: 

Dott.ssa Lorena Biasi 

Quality & Environmental Manager 

Phone: 0471/530000 

quality@fercam.com 


SUSTAINABILITY REPORT FERCAM SPA 

PROJECT BY: 

» Quality and Environment Office 

INTERNAL SUPPORT: 

» HR 

» Prevention and Protection Service 

» Property Management Office 

» Insurance Legal Office 

» Budget and Tax Office 

» Marketing Office 

» Procurement Management Office 

» Purchasing Office 

» Controlling Office 

» Administration Office 

» IT 

» Vehicle fleet Office 

DESIGNED BY: 

Marketing Office 

PHOTOS: 

Archive FERCAM SPA 

Archive images Shutterstock 

We would like to thank all our employees who have made it 

possible to produce our Sustainability Report! 



FERCAM SPA 


107

Sustainability Report 2019 ENG

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