Sovereign Brochure Supplement | New Properties 2021

NEW LUXURY HOTELS 

2021 

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Asia • Carribbean • Europe • Indian Ocean • Mexico • Morocco • United Arab Emirates

Welcome 

If there is one thing that we have learnt 

over our 45 year history of creating bespoke 

luxury holidays, it’s that each of you will have 

something different in mind for your holiday. 

From Thailand and Bali, to the Caribbean and 

the Middle East, we offer you a fantastic array 

of hotels and room types in locations that will 

tempt you to take that long-awaited holiday 

in 2021. We are confident that we can tailor 

something perfect for you, and we look forward 

to welcoming you to holiday with us in 2021. 

Contents 

Asia 4 – 15 

Bali 6 – 9 

Thailand 10 – 13 

Caribbean 16 – 19 

Barbados 18 

St Lucia 19 

Europe 20 – 27 

Canary Islands 22– 23 

Croatia 24 

Greece 25 

Malta 26 

Indian Ocean 28 – 37 

Maldives 30 – 33 

Mauritius 34 – 35 

Seychelles 36 – 37 

Mexico 38 – 41 

Morocco 42 – 45 

United Arab Emirates 46 – 49 

Abu Dhabi 48 

Dubai 49 

Terms and Conditions 50 – 51 

BOOK 

WITH 

With travel restrictions beginning to lift again, many of 

us share a mixture of feelings surrounding the realities of 

going on holiday once again. At Sovereign Luxury Travel, 

we are commited to working with trusted partners and 

making sure that their hotels meet our standards to give 

you the peace of mind that you can holiday safely. 

For an introduction to your personal Travel Adviser call 

01293 765 009 * or visit sovereign.com 

We are open seven days a week including evenings – see sovereign.com for details 

ABTA No.V4068 

*Calls charged at your provider’s local or national rate. Mobile and other provider’s charges may vary.

Asia 

Asia offers the perfect combination of peaceful escapism 

and exotic adventure. Benefitting from a tropical climate all 

year round, Asia boasts golden sun and balmy temperatures, 

making it an ideal holiday destination for those looking for 

relaxation on the beach. The pristine white sands and endless 

coastlines are enveloped by the crystal clear waters of the 

Indian and Pacific Oceans. 

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Bali 

Bali 

Melia Bali 

Nusa Dua Beach, Bali 

Melia Bali is a stunning combination of luxurious style and traditional Balinese architecture helping to 

create a relaxing and idyllic experience. The resort offers an excellent all-inclusive package as well 

as upgrades to "The Level" which is an exclusive service providing extra luxuries throughout your stay, 

such as private use of a members only beachfront and pool.The staff at Melia Bali are multilingual 

and their service is second to none providing attentive and personalised service to guests. This 

allows you to spend your days swimming in the glorious Indian Ocean or soaking up some rays in the 

1500 square meter large lagoon-style swimming pool. This resort is great for families with its onsite 

children’s club and playground as well as a wide variety of exciting activities. Romantic beachfront 

dining can also be arranged making it ideal for a special couple’s trip away. Relax in your lavishly 

decorated guestroom, suite or villa and enjoy an exclusive location on the sands of Nusa Dua beach. 

From £1,075pp 

7 nights bed & breakfast 

The Seminyak 

Seminyak, Bali 

The Seminyak Beach Resort invites you to retreat 

from the hustle and bustle of everyday life.In 

a prime beachfront location, in a quiet corner 

of Seminyak, The Seminyak Beach Resort is a 

stylish space. Dip into the large infinity pool that 

embraces the ocean’s horizon, or enjoy a daily 

sundowner or two at the Sanje Sunset Lounge 

with its open-air bar. Feast any time of day at 

the Santan Restaurant, where you can dine al 

fresco on contemporary, international flavours 

in beautiful dining pavilions surrounded by 

waterways and lush greenery, Alternatively, 

perhaps the indoor Klass and Brass Bar and 

Tapas Lounge will pique both your curiosity 

and taste buds with its relaxed vibe and bold 

flavours. 



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Call our Trusted Advisers on 01293 765 009* or visit sovereign.com 

*Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider. 

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Bali 

The Pavilions Bali 

The Samaya Ubud 

Bali 

Sanur Beach, Bali 

Ubud, Bali 

Quintessentially Balinese, The Pavilions Bali offers 

relaxation and intimacy at its finest. Stroll along 

the bamboo pathways and take in the traditional 

architecture on your way to The Pavilions Spa 

for a full range of pampering treatments and 

massages. If seclusion is what you're after, your 

days can be spent as relaxed or private as you 

wish, as each of the 25 villas has its own private 

pool and dining area. The charming seaside 

town of Sanur is only a short walk away, and 

being the birthplace of tourism in Bali, offers 

endless things to see and do. 

The Samaya Ubud is a tranquil sanctuary, set 

in a romantic location in Ubud, Bali, making 

it the ideal retreat for couples. It’s situated 

alongside the River Ayung and is surrounded 

by tropical gardens and rice fields. There are 

some fantastic activities to experience together, 

including biking, hiking, and nature walks. The 

hotel also offers plenty of activities for those 

just wanting to relax. Try sunset yoga classes in 

a peaceful atmosphere or enjoy the limousine 

rental and butler services. Your private villa is 

a luxury sanctuary, with its own private pool, 

set in peaceful surroundings. Enjoy a candlelit 

dinner in the evening and immerse yourself in the 

exotic local flavours or simply relax with a spa 

treatment beside the tranquil river in the day. 





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Thailand • Bangkok 

Devasom Khao Lak 

Khao Lak, Thailand 

Devasom Khao Lak Beach Resort and Villas is 

the ideal resort for couples looking to experience 

luxury facilities and services set within lush 

tropical gardens and coconut groves. Situated 

with a natural water lagoon on one side, and a 

pristine beach on the other, the resort boasts 

lush views and a quiet seclusion for guests 

looking to relax and unwind. The newly built 

resort has been decorated in a lavish and 

traditional style with influences dating from the 

archaic art of the Asian civilisation that once 

resided there.Enjoy stunning sea views from 

the horizon-edged pools, plus plenty of cuisine 

options at the resort’s restaurants and beach 

grill. Couples can spend time enjoying a range 

of treatments at the on-site spa or enjoying an 

intense workout at the fitness centre. 

Thailand • Khao Lak 

Banyan Tree Bangkok 

Bangkok, Thailand 



Situated in Bangkok city centre, overlooking the 

Chao Phraya river, the Banyan Tree Bangkok 

is the perfect place from which to explore 

this exciting city. As one of the tallest hotels in 

Bangkok, it offers unparalleled views over its 

landmarks. Horizon rooms are contemporary 

in design and offer a generous living area with 

adjoining bedroom and bathroom. For added 

comfort, upgrade to a Serenity Club room and 

gain access to the club lounge serving breakfast 

buffet, snacks, evening canapés and unlimited 

drinks. The choice of dining includes among 

others a floating riverboat, a signature Thai 

restaurant and an unforgettable al fresco dining 

experience at the rooftop Vertigo restaurant. 

No stay at the Banyan Tree Bangkok would be 

complete without a visit to their award-winning 

spa, a real oasis of calm in the middle of this 

bustling city. 

From £449pp 

3 nights bed & breakfast (accommodation only) 

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Thailand • Koh Samui 

Anantara BoPhut Resort 

and Spa 

Koh Samui, Thailand 

A tropical playground of serene landscapes, 

tranquil views of a beautiful white sand beach 

and elegant furnishings await at the Anantara 

BoPhut Resort. It’s the ultimate relaxing retreat 

for those wanting to escape to a truly peaceful 

location, yet just a short walk for the enchanting 

BoPhut fishermans village. Rooms at the 

Anantara BoPhut are lavishly decorated with 

a modern elegance, all featuring spacious 

balconies with outdoor sofas and rain showers, 

perfect for lounging in the afternoon. Two award 

winning fine dining restaurants are also on offer, 

with private dining available, as well as two bars 

where guests can sip cocktails into the evening. 

Thailand • Krabi 



Centara Ao Nang Beach Resort and Spa 

Krabi, Thailand 

Great facilities for both families and couples to enjoy. Located at the quieter end of Ao Nang Beach, 

while still being moments away from local restaurants and bars, Centara Ao Nang Beach Resort & 

Spa offers you the chance to enjoy direct beach access in your very own corner of Krabi. This vibrant 

resort has low-rise buildings centred around the main swimming pool. This is the perfect place for 

families, who will love the sleek family rooms, kids’ clubs with free activities and two large swimming 

pools with a waterslide. There is also plenty of opportunities to discover Krabi’s striking scenery and 

outer-lying islands. There are four varied dining options, offering local and western cuisine, and when 

some pampering and relaxation is required, make a visit to the Centara’s signature Spa, Cenvaree. 

The treatment menu is extensive, and therapists are highly trained in ensuring you leave feeling 

relaxed and rejuvenated. 



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Thailand • Phuket 

Pullman Phuket Panwa Beach Resort 

Phuket 

Enjoy ultimate relaxation at Phuket’s largest spa. Surrounded by Phuket’s lush 

greenery and nestled on the picturesque shores of Markham Bay, the Pullman 

Phuket Panwa Beach Resort is the ideal resort for both families looking for a 

getaway full of activities and couples looking for a luxurious break in the land of 

smiles. Relax in the infinity edge swimming pool, admiring the views of the glistening 

Andaman Sea, before sipping on a fresh cocktail at the swim up Edge pool bar. 

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Vast activities are available, such as scuba diving lessons, kayaking, cooking classes 

as well as beach games. To unwind, take a visit to Phuket’s largest spa for a welldeserve 

pamper. All inclusive options are available. 





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Caribbean 

Holidays in the Caribbean need no introduction. This exotic 

location is bathed in sunshine all year round and offers some 

of the best beaches in the world, complete with swaying palms 

and pristine waters. The ultimate destination for a holiday in 

paradise, the Caribbean is perfect for couples and families 

looking for a sun soaked, tropical getaway. 

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Caribbean • Barbados 

Caribbean • St Lucia 

Fairmont Royal Pavilion 

Barbados 

Besides the charm of gently swaying palm trees, the powdery white sands of Barbados and the 

Caribbean’s turquoise waters, the Fairmont Royal Pavilion in Holetown, St. James sweeps guests 

off their feet as the only luxury hotel on the Platinum Coast offering direct access to the beach. This 

well established, newly renovated five-star hotel offers elegant villas which are set within an 11-acre 

estate. Here you’ll find wonderfully appointed, ocean-facing rooms and suites, various dining options, 

outdoor tennis courts, a 24-hour fitness centre, and more. Complimentary, non-motorised water sports 

equipment is also available, as well as a fantastic range of facilities for everyone. Couples, families, 

solo travellers, and groups can all look forward to experiencing the cultural spirit and cuisine of the 

island in serene surroundings, perfectly complemented by a fusion of contemporary accents and 

old-world Moorish architecture. 



Windjammer Landing 

Villa Beach Resort 

St Lucia 

Windjammer Landing Villa Beach Resort is 

situated in a premier hillside position and 

is a fantastic choice for families, couples, 

and friends seeking all inclusive luxury in the 

Caribbean. Overlooking stunning Labrelotte 

Bay, this expansive resort offers tasteful, 

Caribbean-styled rooms and villas, some 

with a private plunge pool. All meals, drinks, 

most water sports and activities are included, 

offering endless options for adults and kids. 

Some of St Lucia’s finest restaurants can be 

found here, and families will love the daily 

Jacquot Fun Club, children’s swimming pools 

and calm beaches. There is a dive shop 

onsite, with daily snorkelling and scuba diving 

excursions are available. Relax after a day 

of adventure with a spa treatment, a sunset 

cocktail overlooking the sea, or a delightful 

meal at one of the property’s five restaurants. 



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Europe 

An extremely diverse continent, Europe has no end of secrets 

to explore. There’s ancient cities that laid the groundwork 

of civilisation, incredible natural wonders and some of the 

world’s best beach destinations. Some of the oldest holiday 

destinations, such as Greece and Spain, attract many 

superfans to their gorgeous beaches and charming towns and 

cities every year. 

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Canary Islands • Fuerteventura 

H10 Ocean Suites 

Fuerteventura 

Hotel Fariones 

Puerto Del Carmen, Lanzarote 

Situated in the heart of Puerto del Carmen, 

Hotel Fariones is a luxurious hotel offering fine 

gastronomy and modern suites with breathtaking 

sea views. Despite being the first hotel 

built in Lanzarote, Hotel Fariones has recently 

undergone a complete renovation to offer guests 

subtle, contemporary luxury. For guests who are 

keen golfers, or who are novices, the 18-hole golf 

course is impeccable and has been designed by 

renowned golf course architect Ron Kirby. Be sure 

not to miss out on a game with a magnificent 

view as the backdrop. For a touch of Sovereign 

luxury, be sure to upgrade to one of the suites 

to enjoy access to the exclusive rooftop terrace, 

complete with lounge bar and heated infinity 

pool. The hotel has their own vineyard and farm 

which produces cheese, and the guests can visit 

if they wish. 

From £979pp 


Canary Islands • Lanzarote 

H10 Ocean Suites is an elegant and exclusive 

resort, featuring contemporary interior design 

and is just a short walking distance to a 

gorgeous white sand beach. Enjoy top-brand 

drinks and Spanish and international cuisine at 

the many restaurants on offer. Perfect for families, 

there is Minidisco Daisy that plays kids’ top hits 

from the hotel mascot, Daisy. Plus, there are 

plenty of ‘learn through play’ activities and lots 

of specialist staff on hand to look after little ones. 

For older kids there is a teen club that organises 

lots of trips that are close to the hotel. During the 

evening there are teen discos and games. For 

the active guests, there are multi-sports courts, 

tennis, and a rifle shooting range. Wellness 

activities include yoga, stretching, and aqua 

gym. Take your pick; there is something for the 

whole family to enjoy at H10 Ocean Suites. 

From £699pp 

7 nights half board 

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Croatia • Rovinj 

Grand Park Hotel Rovinj 

Rovinj, Croatia 

Grand Park Hotel Rovinj is just a 15 minute 

walk from the centre of Rovinj, on the sparkling 

Adriatic coastline of Croatia. It’s a modern hotel 

surrounded by a park and offering guests breath 

taking views of the coast, the town of Rovinj and 

its harbour. Spend your days relaxing on the sun 

terrace before taking a cooling dip in one of 

the hotel’s three swimming pools or immersing 

yourself in the tranquillity of the spa.Families are 

well catered for, with a Kids’ Club and activity 

programme providing fun and games throughout 

the day. Older children can make the most of the 

many water sports, as well as tennis and bike 

rental. When it comes to dining, watch chefs 

create unique dishes at the Cap Aureo Signature 

Restaurant, dine on the terrace and take in views 

of the sea as you try lobster and other fresh fish, 

or enjoy freshly made pastries. 

From £999pp 


Domes of Corfu 

Corfu, Greece 

Greece • Corfu 

The Domes of Corfu is the newly renovated beachfront resort, situated just 25-minute drive from 

Corfu International Airport and Corfu Town. The resorts operational model and ethos resembles 

the iconic Domes of Elounda, in Crete, whilst its design is inspired by the awarded Domes Zeen 

Chania. The hotels surroundings combine lush green landscape with the emerald Ionian waters. 

The resort has taken a bohemian approach to luxury, with earthy, relaxing and modern tones that 

make this accommodation one of a kind in Corfu. Three restaurants offer the best in Greek and 

international cuisine, accompanied perfectly by the enjoyable wine-tasting evenings. The hotel is 

ideal for both couples, seeking adult-only exclusive areas, as well as families, with an abundance 

of activities to be enjoyed, including The Core. Plus, all accommodations come with spacious 

verandas or private patios. 



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Malta • Valletta 

The Phoenicia Malta 

Valletta, Malta 

The Phoenicia Malta is a classic hotel in Valletta, the nation’s buzzing capital. It sits 

on a hilltop near the ancient entrance to the city, commanding views over the Grand 

Harbour and the city walls beyond. The lodgings are among the finest on the island. 

Built during the 1930s, it served as an RAF base during the war before opening to 

the public. Its guests included Noel Coward and Winston Churchill. 

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Much of that post war elegance still lingers in the sunlit corridors and wood 

panelled bar. There are two excellent onsite restaurants serving fresh 

Mediterranean favourites. 





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Indian Ocean 

Indian Ocean holidays offer cerulean waters with gentle waves 

that lap the shores of some of the world’s most outstanding 

islands. Laze on talc white beaches or adventure through 

bursting leafy jungle, snorkel alongside fish as they dart in 

shocks of orange and yellow or explore the rolling waves via 

jet ski. Whether you’re travelling as a couple, family or solo, 

there is an Indian Ocean holiday for everyone. 

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Maldives 

Maldives 

Anantara Veli Maldives Resort 

Maldives 

Anantara Veli Maldives Resort is your ideal tropical hideaway for a dreamy adults-only Maldives 

holiday. Tucked away in an island encircled by a turquoise lagoon, you have the luxury of dipping 

and diving into warm waters, or lazing on soft white sand beaches. Anantara Veli Maldives Resort 

oozes romance and serenity, especially given it is just one of a few resorts in the Maldives that caters 

exclusively to adults, with its 18+ only policy. Rest your head in any of the 67 bungalows, located 

directly over the crystal-clear waters, or situated on the oceanfront and framed by swaying palm 

trees. Choose to have a bungalow with your own private plunge pool, which includes the service of a 

villa host to assist you during your stay. Feast on various international cuisines at the resort’s selection 

of restaurants and bars, including a Thai restaurant located over the lagoon, modern Japanese, 

classical Italian, drinks and snacks poolside, and an over-water fresh grill restaurant featuring the 

best of both land and sea. 



OZEN RESERVE Bolifushi 

Maldives 

Introducing the new OZEN Reserve Bolifushi, 

a tropical paradise where sophisticated luxury 

blends with barefoot charms, showcasing the 

quintessential OZEN Collection experience. 

Whether it is a romantic escape or a memorable 

family getaway this blissful island heaven will 

delight you in so many ways. All 90 villas and 

suites are wonderfully decorated, with private 

pools, direct beach and lagoon access, as well 

as spectacular views. To tailor your holiday to 

your desires, choose whether you would like to 

wake up to energetic sunrises, or passionate 

sunsets, or even whether you'd like a slide to add 

a touch of adrenaline to your stay. 


7 nights all inclusive 

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Maldives 

Komandoo Island Resort 

and Spa 

Hurawalhi Island Resort 

Maldives 

Maldives 

Maldives 

Surrounded by a warm, turquoise lagoon and 

soft white sands, the Komandoo Island Resort 

& Spa offers guests a secluded paradise full of 

charm and custom-made for romance. Benefiting 

from being the only resort on the island of 

Komandoo, you can enjoy peaceful tranquillity 

and a feeling of serenity and you enjoy 

panoramic blue sea views all around. Komandoo 

is the leading adults-only resort in the Maldives, 

encompassing true luxury for couples or groups 

through fantastic facilities and restaurant options 

to satisfy all taste buds. The villas at Komandoo 

will sweep you off your feet with their idyllic 

setting. Choose between a beach villa just steps 

from the sand, or a water villa over the lagoon, 

all offer classic Maldivian comfort and charm 

within picturesque settings. 


7 nights full board 

The Hurawalhi Island Resort offers the ultimate 

in luxury and romance, with a huge range 

of facilities and amenities to keep everyone 

entertained. Located on its own private sand 

bank the hotel is surrounded by beautiful tropical 

gardens and crystal clear waters full of coral 

reefs and over 2,000 species of fish. Each of the 

rooms offers elegant interiors combined with a 

luxury beach hut feel. Choose from beach access 

surrounded by exotic gardens or rooms along the 

wooden pier with private decks and the gentle 

sounds of the waves beneath. Snorkel straight 

from your room or relax in the interiors. When 

it comes to mealtimes there are some fantastic 

options, while the many excursions will keep you 

active throughout the day. 



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Mauritius • Belle Mare 

Paradise Cove Boutique 

Hotel 

Anse Le Raie, Mauritius 

Paradise Cove Boutique Hotel is an intimate 

hotel nestled on the tropical shores of 

Mauritius by Anse La Raie. A stunning blend 

of classical grandeur and contemporary chic, 

the architecture and décor of the hotel are 

traditional, exotic and timeless. The newly 

refurbished hotel now boasts 75 rooms with views 

overlooking the stunning white sand beach and 

lagoon. Each room combines classy tropical 

décor and a modern-luxury touch with large 

bathrooms that are cosy and chic. The beach 

front arrival and departure lounge, with its 

dedicated self-service bar and 11 private cabins, 

ensures a relaxed welcome and a comfortable 

end to your holiday paradise. 

Mauritius • Anse La Raie 

LUX* Belle Mare 

Belle Mare, Mauritius 



LUX* Belle Mare is a boutique resort nestled on 

the east coast of Mauritius, near the traditional 

village of Belle Mare. The hotel is ideal for 

couples and families alike, with Mauritian style 

suites featuring thatched roofs and modern 

amenities, complete with luxury whirlpools and 

private terraces. Relax in tropical gardens and 

take in views of the azure sea. Guests can step 

straight onto the beach, which is the largest on 

the island and offers soft sands. The calm lagoon 

is protected by a thriving coral reef perfect for 

swimming, snorkelling and water sports. Take 

a dip in the heated resort pool, or sample the 

sports facilities which include tennis courts, yoga 

classes and a nearby 18-hole golf course. 



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Seychelles • Praslin 

Constance Lemuria 

Resort 

Praslin, Seychelles 

Nestled into a rugged hillside, gazing out over 

turquoise water that stretches as far as the eye 

can see, the Constance Lemuria Resort is a 

place of beauty and tranquility. With its fantastic 

facilities and five star service, you can simply 

relax and enjoy your holiday from the moment 

you arrive. Laid out in front of the hotel, you’ll find 

platinum white sands to sink your toes into while 

you enjoy a refreshing Piña Colada under the 

shade of a complementary parasol. Inside, the 

décor is effortlessly tasteful, with simple wood, 

marble and contemporary finishes. The rooms 

are spacious and boast spectacular sea views. 

And with four restaurants onsite, there is no 

shortage of incredible eateries either. 

Seychelles • Silhouette Island 



Hilton Seychelles Labriz Resort and Spa 

Silhouette Island, Seychelles 

Hilton Seychelle Labriz Resort & Spa is a secluded paradise that will take you far away from the 

realities of daily life. Surrounded by lush jungle and gemstone coloured waters, the hotel feels like it's 

on a totally deserted island. It’s spacious, palm-fringed villas line the coastline and hillside offering 

privacy for guests, as well as incredible views of North Island and Mahé. The exquisite dining options 

offer a diverse range of menus, with over six restaurants to choose from, and flavours from all over 

world. From artisanal Italian pasta, to Japanese dim sum, to the vibrant flavours of typical Creole 

dishes, there are plates for every palate. And if you fancy exploring, the resort boasts a five star 

PADI diving centre onsite, as well as guided mountain and jungle hikes. Here you'll get up close and 

personal with tropical birds, monkeys and perhaps even the giant tortoises that roam the island. 



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Mexico 

Holidays in Mexico promise to provide the perfect balance 

between beach and leisure. You’ll find fabulous upmarket 

shopping, bars and restaurants, accompanied by white sand 

beaches and turquoise waters. Those who love diving won’t 

tire of the ocean here - coral reefs, caves, shipwrecks and even 

an eerie underwater collection of statues can be found off 

Mexico’s coast. 

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Mexico • Riviera Cancun 

Excellence Riviera Cancun 

Riviera Cancun, Mexico 

The adults only Excellence Riviera Cancun is an all suite five star resort conveniently 

situated by the archaeological sites of the Riviera Maya and opposite the beautiful 

white sandy beaches of Riviera Cancun, in Mexico. It’s perfect for solo adult travellers, 

romantic holidays, and friends’ getaways. The resort offers nine categories of 

extravagant suites decorated in a classic Caribbean style, with direct access to the six 

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infinity pools winding around the resort. Enjoy the swim in spa which offers both indoor 

and al fresco holistic treatments, or relax in nine à la carte restaurants. There are 11 bars 

with the perfect ambiance for evening relaxation, ideal for a pre- or post-dinner drink. 


7 nights all inclusive 



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Morocco 

Holidays in Morocco promise stunning vistas and exciting medinas, 

all wrapped up in timeless tradition and contemporary luxury. Indulge 

in Morocco’s mouth-watering cuisine, such as lamb Tagine or zaalouk 

- a delicious aubergine and tomato dish. Be sure to treat yourself to a 

Hammam spa or two, a luxurious Arabian treatment which will leave you 

feeling cleansed and revitalised. Morocco also offers incredible shopping 

opportunities, with upmarket boutiques and traditional markets selling 

anything from colourful handmade rugs to fine silverware. 

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Morocco • Marrakech 

Les Jardins de la Medina 

Marrakech, Morocco 

Immerse yourself in the fascinating history of Marrakech at Les Jardins de la Medina. 

This boutique hotel, part of the Châteaux et Hotels Collection, captures the soul 

of this enthralling city and offers guests the chance to experience an authentic 

Moroccan riad. Located in the heart of Marrakech’s medina and close to the Royal 

Palace and other famous landmarks, this hotel is a true oasis of calm in the vibrant 

hub of the city. Set within the walls of a traditional building, Les Jardins de la Medina 

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has an outstanding reputation for personal service and has even been awarded 

the certificate of excellence in 2017 by Hotels de Charme and Caractere. Retaining 

its original 19th century architecture, this hotel combines modern luxury and 

elegant exoticism. 

From £749pp 




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United Arab Emirates 

Holidays in the UAE bring you upmarket amenities accompanied by sand dusted tradition 

It’s home to the iconic Burj Khalifa, currently the tallest structure in the world and offering 

unrivalled panoramic views across Dubai and the UAE. The world famous Palm Islands are 

where holidaymakers can indulge in deluxe accommodation, aqua parks and aquariums, 

in addition to diving, shopping and parachuting. 

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United Arab Emirates • Abu Dhabi 

The St. Regis Saadiyat 

Island Resort 

Saadiyat Island, Abu Dhabi 

The St. Regis Saadiyat Island Resort is an opulent 

beachfront hotel situated on the beautiful 

beaches of Saadiyat Island, close to the worldrenowned, 

championship level Saadiyat Beach 

Golf Course. Inspired by legacy, you can expect 

exceptional experiences and service during your 

stay, with a 24 hour butler service and fantastic 

attention-to-detail, whether it is the handmade 

chocolates at the on-site patisserie, the guest 

room amenities, or the top-class hotel facilities. 

Dining is taken to another level, with gourmet 

cuisines offered at the hotel’s many lounges, 

restaurants and bars, including specialist Greek, 

Southeast Asian, Mediterranean venues. 

United Arab Emirates • Dubai 



The Ritz Carlton, Dubai 

Jumeirah Beach, Dubai 

Expect nothing less than incredible five star luxury at The Ritz Carlton, Dubai. Set on Dubai’s pristine 

waterfront and located a short stroll from Dubai Marina, the hotel is the ultimate destination for both 

families and couples. Mediterranean influenced architecture is complimented by lush green gardens, 

where six beautiful swimming pools can be discovered, including one just for children. The hotel’s 

interior is impeccably styled, with all 294 rooms and suites complete with contemporary finishing 

touches. All rooms feature a balcony or patio which have stunning views of the pools, gardens or 

Arabian Gulf. For guests who enjoy outstanding dining experiences, The Ritz-Carlton, Dubai does 

not disappoint. Nine restaurants and bars are available onsite, serving a range of cuisine from fresh 

seafood to pan-Asian. 



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1. Our details 

Your booking is with Sovereign trading as Specialist Holidays (Travel) Limited, registered number 446617, 

registered at 2nd Floor Origin One, 108 High Street, Crawley, West Sussex RH10 1BD (hereinafter 

called ‘the Company’, ‘we’, ‘us’ or ‘our’). 

2. Protecting your money 

a. The combination of travel services offered to you is a package within the meaning of the Package Travel 

and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying 

to packages. We will be responsible for the proper performance of all the travel services included in the 

package. We provide full financial protection for our package holidays. 

b. For flight-based holidays this is through our Air Travel Organiser’s Licence number 0285 issued by the 

CAA of 45-59 Kingsway London WC2B 6TE www.caa.co.uk. When you buy an ATOL protected flight or 

flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, 

where you can get information on what this means for you and who to contact if things go wrong. We 

will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, 

where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with 

the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in 

those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any 

money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you 

also agree that in some cases it will not be possible to appoint an alternative 

ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme(or your credit 

card issuer where applicable). 

c. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL 

holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment 

to(or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or 

benefit you assign absolutely to those Trustees any claims which you have or may have arising out of 

or relating to the non-provision of the services, including any claim against us, the travel agent (or your 

credit card issuer where applicable). You also agree that any such claims may be re-assigned to another 

body, if that other body has paid sums you have claimed under the ATOL scheme. 

d. The price of any flight-inclusive holiday includes the amount of £2.50 per person as part of the ATOL 

Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices 

e. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond 

held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk. 

3. Your holiday booking 

a. To make a booking you can contact us in several ways; directly over the telephone, via our website, or 

through an approved Travel Agent. A booking will exist as soon as we issue our confirmation invoice (the 

“Booking Confirmation”). This booking is made on the terms of these booking conditions. The person 

making the booking (the “lead name”) must be 18 years old or over and when you make a booking you 

guarantee that you have the authority to accept and do accept on behalf of your party the terms of these 

booking conditions. We may transfer your booking to another company in our group, but this will have no 

effect on your holiday arrangements 

b. Whether you book alone or as a group, we will only deal with the lead name in all subsequent 

correspondence, including changes, amendments and cancellations. The lead name is responsible for 

ensuring the accuracy of the personal details or any other information supplied in respect of yourself and 

any other person travelling on the booking and for passing on any information regarding the booking or 

any changes made in relation thereto, to all persons travelling on such booking, including but not limited 

to information on schedule changes or copies of booking confirmations. 

c. When you receive the Booking Confirmation, Invoice and departure documents please check the details 

carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly 

match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an 

airline or other supplier refuses boarding because the name(s) shown in your passport differ from those 

on your ticket. If there is an obvious error on the Confirmation Invoice, we reserve the right to correct 

it as soon as we become aware of it, but will do this within 7 days of issuing the Confirmation Invoice or, 

if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be sent 

or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2 

weeks before your departure, and will not be issued unless payment of the due balance has been received 

and any cheques have cleared. Bookings made 14 days or less before departure incur a £15 per person 

administration charge and tickets will not be sent out by post but will more than likely have to be collected 

at the airport on the day of departure. 

d. We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke 

accommodation, tours etc.). In these instances we may issue a Booking Confirmation. However, a contract 

for arrangements that have not been confirmed on that Booking Confirmation will only be made when 

we have sent you written confirmation that those additional arrangements have been completed. If there 

is any change to any of the details discussed at the time of booking, before the Booking Confirmation is 

issued, we will notify you promptly of any new or changed details, including a change to the total price (if 

any). If any detail on the Booking Confirmation is not correct tell us or your travel agent immediately. 

e. When you book your holiday through an approved travel agent, all communication between you and us 

will be made through that agent, as such please contact your agent in the first instance, as no changes can 

be made to your booking unless they are done through your agent. 

f. For those holidays where an additional local payment is required this will be confirmed to you. A 

local payment is a portion of the holiday cost which must be paid directly to the local representative as 

instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. 

Please note that your holiday price will not be considered to have been paid in full until the local payment 

has been made. Tourist taxes, resort fees or similar that are charged locally may be implemented or 

changed without prior warning. We do not accept responsibility for these costs, which must be paid by 

you and are not included within your holiday price. 

g. Your personal safety is of paramount importance to us and therefore it is imperative that you advise 

us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s 

enjoyment of the trip. This should include, but not be limited to, any special dietary requirements 

(including, for example, allergies) and any reduced mobility affecting you or members of your booking. 

Please contact us on SovereignOperations@travelopia.com to discuss any such requirements. 

h. It is a condition of your booking that you and all members of your party provide certain information 

that may be sent to governmental authorities and border control and security agencies for the purpose of 

security and counter terrorism. This is known as Passenger Name Records (PNR) or Advanced Passenger 

Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The 

information you must provide will include, but not be limited to, full name – as shown in your passport or 

travel document, gender, date of birth, travel document type, number, country of issue and expiry date, 

and for travel to the U.S., your country of residence and the address for your first night’s stay. You must 

provide this information to the airline between 6 months and 24 hours before departure. 

i. All prices we advertise are accurate at the date published, but we reserve the right to change any of 

those prices from time to time. In the unlikely event of an administrative error leading to an incorrect 

price being displayed, we reserve the right to correct it (including after a booking has been confirmed). 

Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are 

provisional until confirmed in writing on your Booking Confirmation. Before you make a booking we will 

give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or 

additional facilities which you have requested. 

j. The price of your holiday will include Air Passenger Duty (APD) for an economy seat. If you upgrade to a 

premium cabin this will be included in the upgrade cost. 

k. When the price per person is dependent on the number of people in the accommodation and the 

number of people changes, the price will be recalculated based on the new party size. Any increase in 

price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of 

bookings cancelled. A new Booking Confirmation will be issued as appropriate on which the cancellation 

charge will be shown. 

4. Paying for Your Holiday and Insurance 

a. When you make your booking you must pay a deposit of £100 per person plus any non-refundable costs 

(e.g. the cost of flight services operated by “low-cost” airlines) 

b. You may opt to pay the balance of the price of your travel arrangements in either of the following ways: 

i. Pay the full balance no later than 97 days (14 weeks) before departure; or 

ii. You can pay for your travel arrangements in instalments (subject to the provisions of paragraph (c) 

below) 

Please note instalments are not available for bookings made within 97 days (14 weeks) of departure. 

c. Instalments – where you opt to pay by instalments the following provisions apply: 

i. At the point your booking is confirmed we will inform you (a) how many instalments will be required; (b) 

the amount of each instalment; and (c) the payment due dates for each instalment. This will be confirmed 

in your booking paperwork. 

ii. Payments of instalments due must be received by the payment date as confirmed in your booking 

confirmation. Should you fail to pay us, the last card added to the system will be automatically debited for 

the amount due. 

iii. The entire balance must be paid no later than 97 days (14 weeks) before departure 

d. To pay your final balance, amend your booking or discuss any other aspect of your holiday booked 

directly with us, call our Customer Services team. If the deposit and/or balance is not paid in time, we shall 

cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. 

e. Please note that cheques require 5 working days to clear. Cheques that will not clear by the balance 

due date cannot be accepted. We only accept card payments from passengers travelling on the booking. 

f. If you book less than 69 days before departure made via an agent, or 97 days before departure for 

bookings made directly with us, full payment (less any payment which must be paid locally) must be made 

on booking by credit or debit card. If you do not pay the local payment on the due date your booking 

will be cancelled (and we shall have no further liability to you) and cancellation charges will be levied as 

appropriate. 

g. You may also be required to pay for any non-transferable and non-refundable items at the time of 

booking and they may be non-refundable in the event of cancellation. Please see paragraph 5 below for an 

explanation of what may be non-refundable. 

h. We cannot accept any liability for tickets lost in the post. Departure Documents may be in paper 

or email form depending on your chosen holiday. If requested in the Departure Documents or locally 

provided holiday information, you must reconfirm the reservations, timings and check-in details of your 

flight with the airline concerned at least 72 hours before departure. This applies to your outwardflight 

and to your return flight. If you miss a flight or suffer any disruption as a result of not following our 

instructions as to reconfirmation we will have no liability to you. 

i. Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is 

a condition of accepting your booking that you agree you will have obtained adequate and valid travel 

insurance. We recommend you take out insurance as soon as your booking is confirmed. You are strongly 

advised to insure yourself against any possible riskthat may occur and in particular to ensure that you 

have sufficient insurance in respect of dependent relatives and force majeure events. You are required to 

carry proof of insurance with you. 

5. If You Cancel Your Holiday 

You, or any member of your party, may cancel your travel arrangements at any time. Written notification 

from the lead name or your travel agent must be received at our offices. Since we incur costs in cancelling 

your travel arrangements, you will have to pay cancellation charges as follows (see also the exception 

below): 

Period before departure in which you notify us 

Cancellation charge as a % of total holiday cost 

More than 22 days 

0% save for any non-refundable costs* 

11-21 days (inclusive) 90% 

0-10 days (inclusive) 100% 

*non-refundable costs represents any cost we have paid to suppliers but which we cannot recover from 

them. This may include air fares, tickets, entry permits or similar incurred costs. 

Notes (i) If the reason for your cancellation is covered under the terms of your insurance policy, you may 

be able to reclaim these charges; (ii) certain travel arrangements may be subject to higher cancellation 

charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the 

moment the booking is confirmed. 

You can cancel your booking without paying cancellation charges if the performance of your package, or 

the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary 

circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to 

receive a full refund. 

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” include 

but are not limited to: war, threat of war, airport closures, airspace closures (as well as other air traffic 

management decisions which may give rise to long or overnight delays or cancellations of one or more 

flights), the inability of airline(s) to operate flights as a result of the United Kingdom’s decision to leave the 

European Union (including the loss or restriction of air traffic or transit rights or the right of airline(s) to 

enter any airspace), epidemic, significant risks to human health such as the outbreak of a serious disease 

at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, 

civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual 

or threatened), Foreign Office advising against travel to a particular destination and significant building 

work taking place outside of your accommodation (such as resort development). 

6. If You Change Your Booking 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any 

way, for example your chosen departure date or accommodation, we will do our utmost to make these 

changes but it may not always be possible. Any request for changes to be made must be in writing from 

the lead name or your travel agent. You will not be asked to pay any administration charge and can make 

up to 3 amendments to your booking. Any further amendment requests will incur an amendment fee 

of £35. Please note that any further cost we incur in making any amendment or alterations (including 

those charged by third party suppliers who provide the component parts of your booking) are your 

responsibility and may be charged. You should be aware that these costs could increase the closer to the 

departure date that changes are made and you should contact us as soon as possible. Note: Certain travel 

arrangements may not be changeable after a reservation has been made and any alteration request could 

incur a cancellation charge of up to 100% of that part of the arrangements. 

You can transfer your booking to another person, who satisfies all the conditions that apply to this 

booking, by giving us notice in writing at least 7 days before departure provided that the new lead 

passenger accepts the transfer and these booking conditions. Both you and the new traveller are 

responsible for paying all costs we incur in making the transfer. Please bear in mind that certain airlines 

and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the 

cost for that part of the arrangement. Where applicable these charges will be passed on to you. 

7. If We Cancel Your Booking 

We reserve the right to cancel your booking. We will not cancel less than 4 weeks before your departure 

date, except for unavoidable and extraordinary circumstances (as defined in clause 5), or failure by you to 

pay the final balance, or because the minimum number required for the package to go ahead hasn’t been 

reached. The minimum number required will be provided to you with the holiday description. The time 

limit for cancellation for such failure to reach minimum numbers shall not be later than: 

(a) 20 days before the start of the package in the case of trips lasting more than 6 days. 

(b) 7 days before the start of the package in the case of trips lasting between 2 and 6 days 

(c) 48 hours before the start of the package in the case of trips lasting less than 2 days. 

Ifyourholidayiscancelledyoucaneitherhavearefundofallmoniespaidoracceptanalternativeholidayof 

comparable standard from us if we offer one (we will refund any price difference if the alternative is of a 

lower value). 

In the event a refund is paid to you, we will: 

1. Provide a full refund of your travel insurance premiums if you paid them to us and can show that you 

are unable to transfer or reuse your policy. 

2. Pay compensation as detailed below except where the cancellation is due to unavoidable and 

extraordinary circumstances (as defined in clause 5). 

Period before departure in which we notify you 

Amount you will receive from us 

Before balance due date 

Nil 

Between balance due date and 29 days (inclusive) 

before departure 

£10.0 

Between 28 and 15 days (inclusive) before 

departure 

£20.00 


departure 

£30.00 

7 days or less before departure £40.00 

This table does not preclude you claiming more if you are legally entitled to do so. 

8. If we change your booking 

(a) Changes to the price 

We can change your holiday price after you’ve booked, only in certain circumstances: 

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other 

power sources the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or 

embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your 

travel arrangements may change after you have booked. However, there will be no change within 20 days 

of your departure. 

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel 

arrangements, which excludes insurance premiums and any amendment charges. You will be charged 

for the amount over and above that. If this results in an increase equivalent to more than 8% of the price 

of your travel arrangements, you will have the option of accepting a change to another holiday if we are 

able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling 

and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to 

cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide are fund of 

insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. 

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due 

will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note 

that travel arrangements are not always purchased in local currency and some apparent changes have no 

impact on the price of your travel due to contractual and other protection in place. 

(b) Changes other than the price 

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change 

is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include 

alteration of your outward/return flights by lessthan12 hours, changes to aircraft type, change of 

accommodation to another of the same or higher standard, changes of carriers. 

If we are forced by circumstances beyond our control to alter significantly any of the main characteristics 

of the travel services that make up your package you will have the rights set out below. 

I. We will contact you and you will have the choice of accepting the change or having a refund of all monies 

paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if 

the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any 

notification of changes carefully and respond promptly as if you do not respond to us within the timescale 

given your booking may be cancelled. 

II. If you choose to accept a refund: 

a. We will provide a full refund of your travel insurance premiums if you paid them to us and can show that 

you are unable to transfer or reuse your policy. 

b. We will pay compensation as detailed below except where the significant change is due to unavoidable 

and extraordinary circumstances, which means a situation beyond our control, the consequences of which 

could not have been avoided even if all reasonable measures had been taken. 

Period before departure in which we notify you 

Amount you will receive from us 

Before balance due date 

Nil 

Between balance due date and 29 days (inclusive) 

before departure 

£10.0 


departure 

£20.00 


departure 

£30.00 

7 days or less before departure £40.00 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 

9. Our Liability to You 

You must inform us without undue delay of any failure to perform or improper performance of the travel 

services included in this package. If any of the travel services included in your package are not performed 

in accordance with these booking conditions, or are improperly performed, by us or the travel service 

suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an 

appropriate price reduction or compensation or both. We will not be liable where any failure to perform 

or improper performance of the travel services is due to (i) you or another member of your party; (ii) a 

third party unconnected with the provision of the travel services in the package and is unforeseeable or 

unavoidable; or 

(iii) unavoidable and extraordinary circumstances (as defined in clause 5). 

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times 

the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an 

identical manner to the following: 

a) You agree that any transport companies (or other supplier’s) own ‘Conditions of Carriage’ will apply 

to you on any journey by road, rail, sea or air. When arranging this transportation for you, we rely on the 

terms and conditions contained within these international conventions and those ‘Conditions of Carriage'. 

You acknowledge that all of these terms and conditions form part of your contract with us as well as with 

the transport company. You can ask us or the travel agent booking your holiday to provide you with a 

copy of any of the conditions applicable to your journey. The airline's terms and conditions are available 

on request. We will tell you the identity of the air carrier when you book with us and if it is not known at 

that time or subsequently changes we will inform you as soon as possible and no later than at check-in 

for your flight; and 

b) Any relevant international convention, for example the Montreal Convention in respect of travel by 

air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail 

and the Paris Convention in respect of the provision of accommodation, which limit the amount of and 

conditions under which compensation can be claimed for death, injury, delay to passengers and loss, 

damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of 

or the conditions under which compensation is to be paid under these or any conventions. 

You can ask for copies of the travel service contractual terms, or the international conventions, from our 

offices at Sovereign Limited, Origin One, 108 High Street, Crawley RH10 1BD 

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or 

compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details 

will be publicised at EU airports and available from airlines. However reimbursement in such cases will 

not automatically entitle 

you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set 

out in these booking conditions. If any payments to you are due from us, any payment made to you by the 

airline or any other service provider will be deducted. 

In accordance with EU Directive (EC) No 2111/2005Article9, we are required to bring to your attention 

the existence of a “Community list” which contains details of air carriers who are subject to an operating 

ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/modes/ 

air/safety/air-ban/index_en.htm. In accordance with EU Regulations we are required to advise you of the 

actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) 

at the time of confirmation. Where we are only able to inform you of the likely carrier(s) at the time of 

confirmation, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of 

this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you 

as soon as possible. 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, 

we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum 

of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying 

them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, 

provided that you notified us of these needs at least 48 hours before the start of your holiday. 

Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that 

your holiday may involve. Sometimes these standards will be lower than those which would be expected 

in the UK. The suppliers of the services and facilities included in your holiday should comply with local 

standards where they are provided. 

Note: this entire clause does not apply to any separate contracts that you may enter into for excursions or 

activities whilst on holiday for which liability rests with the excursion provider and not us. 

10. ABTA 

We are a Member of ABTA, membership number V4068. We are obliged to maintain a high standard 

of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution 

of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your 

complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and 

ABTA’s assistance in resolving disputes can be found on www.abta.com or contacting ABTA at 30 Park 

Street London SE1 9EQ. You can also access the European Commission Online Dispute (ODR) Resolution 

platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your 

complaint; it will not determine how your complaint should be resolved. 

11. Complaints and Assistance 

If you have a complaint about any of the services included in your holiday and/or need assistance 

whilst away, you must inform our local representative, or contact our Operations Team on 

SovereignOperations@travelopia.com. During out of hours, please call 03303 321939. 

Ifitisnotresolvedlocally,pleasefollowthisupwithin28daysofyourreturnhomebywritingtoourCustomer 

Services Department at: Sovereign Customer Services, The Atrium, London Road, Crawley, RH10 9TB, 

or email sovcustomer.services@sovereign.com giving your booking reference and all other relevant 

information. Please keep your letter concise and to the point. If you fail to follow the requirement to 

report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it 

and this may affect your rights under this booking. Please also see clause 10 above on ABTA. 

12. Additional assistance 

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in 

particular by providing information on health services, local authorities and consular assistance; and 

helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any 

costs we incur, if the difficulty is your fault. 

13. Passport, Visa, Health, Travel and Immigration Requirements 

Your specific passport and visa requirements, and other immigration requirements are your responsibility 

and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any 

responsibility if you cannot travel because you have not complied with any passport, visa or immigration 

requirements. 

We are able to advise on mandatory health requirements; however, we are not medical experts. It is 

your responsibility to ensure that you obtain proper and detailed medical advice at least 2 months prior 

to travel for the latest health requirements, recommendations for your destination and any costs. You 

should check this information at least 2months before departure and again within 14 days of travel. 

Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death 

as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund 

you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, 

pregnant women and anyone who has recently visited other countries should check requirements with 

their general practitioner. 

When assessing whether holidays will operate we use information from our local offices in conjunction 

with advice from the British Foreign Office and other relevant government bodies. It is your responsibility 

to acquaint yourself with the travel advice provided by these government bodies. For more information, 

please visit our Travel Aware page and the government websites at www.gov.uk/travelaware and 

www.gov.uk/foreign-travel-advice. 

14. Conduct 

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or 

another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is 

threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our 

staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person. 

If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you could be 

disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed 

with your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, 

or remove you from your accommodation or excursion. 

If you are disruptive and prevented from boarding your outbound flight in the UK, we will treat your 

booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see 

section 5). If this occurs overseas then you will become responsible for your own return home and any 

other members of your group who cannot or will not travel without you. We will not be liable for any 

refund, or compensation or any costs or expenses you incur. 

If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, 

yourairlinemaypassonyourdetailsanddateoftherefusalofcarriagetootherairlinesfortheirinformation. This 

in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds 

or compensation will be paid to you. 

As a result of your behaviour during any stage of your holiday including on an aircraft, transfer, in any 

accommodation, cruise or excursion, we reserve the right to make a claim against you for any damages, 

costs and expenses (including legal expenses) incurred as a result, including but not limited to (i) cleaning, 

repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, 

staff or agent affected by your actions and (iii) diverting the aircraft or cruise for the purpose of removing 

you. Criminal proceedings may also be instigated. 

For the purposes of this section reference to “you” or “your” includes any other person in your party. 

15. Data Protection 

We will use and process your data in accordance with our privacy policy. This quick guide provides a brief 

summary of our data practices, but more details can be found in our full privacy policy. 

16. Excursions 

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of 

your package holiday provided by us. For any excursion or other tour that you book, your contract will be 

with the operator of the excursion or tour and not with us. We are not responsible for the provision of the 

excursion or tour or for anything that happens during the course of its provision by the operator. 

17. Travel Agents 

If you book with a travel agent, we will contact you via them. The agent will hold your payment on our 

behalf until your holiday is confirmed. The agent must give you a receipt or confirmation invoice. We will 

also send you a confirmation invoice within 7 - 10 days. Please take your itinerary with you on holiday as it 

may be required to confirm your hotel reservation. 

All monies you pay to the travel agent for flight inclusive product are held by him on behalf and for the 

benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay 

it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently 

accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of 

the Air Travel Trust without any obligation to pay that money to us.When you buy a holiday not including a 

flight, all monies you pay to the travel agent are held by him on our behalf at all times. 

18. Law and jurisdiction 

This booking is governed by English Law, and the jurisdiction of the English Courts. You may however 

choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. 

19. Brochure Validity 

We published this brochure in December 2020. Prices were accurate at the date of publication, but could 

have changed since then. Your travel agent or our travel adviser will be able to confirm the price before 

you book. Holidays in this brochure operate from November 2020 to September 2022.

Sovereign Brochure Supplement | New Properties 2021

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