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notes to the financial statements - Investor Relations

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1. 2.<br />

and future developments in <strong>the</strong> Europe, Middle<br />

East and Africa (EMEA) region.<br />

Our commodity logistics division currently<br />

manages cargo in close <strong>to</strong> 300 locations in 17<br />

countries around <strong>the</strong> world, including about 20<br />

warehouses approved by <strong>the</strong> LME and London<br />

International Financial Futures and Options<br />

Exchange (LIFFE) approved warehouses in 10<br />

countries. We will continue <strong>to</strong> gear our efforts<br />

<strong>to</strong>wards solidifying and building on our global<br />

presence in key regions in <strong>the</strong> commodities market<br />

<strong>to</strong> enable us <strong>to</strong> better oversee and manage trade<br />

flows of commodities around <strong>the</strong> world.<br />

Freight Forwarding and LCL Consolidation<br />

The freight market in 2011 was highly volatile,<br />

plagued with natural disasters, political revolutions<br />

in <strong>the</strong> Middle East and Africa nations, higher fuel<br />

cost and challenges in <strong>the</strong> European economies.<br />

The overall market conditions worsened in <strong>the</strong><br />

second half of <strong>the</strong> year. Our volume growth was<br />

somewhat constrained by <strong>the</strong> overall market<br />

environment.<br />

Despite <strong>the</strong> adverse market conditions, we remain<br />

focused on <strong>the</strong> fac<strong>to</strong>rs that we can control and<br />

pushed ahead with our various strategies. Our<br />

inroads in<strong>to</strong> <strong>the</strong> global accounts segments had<br />

shown measured success. We were encouraged<br />

by <strong>the</strong> increase in various new commercial<br />

relationships we had entered in<strong>to</strong>, which fur<strong>the</strong>r<br />

streng<strong>the</strong>ned our market position as one of <strong>the</strong><br />

leading global players in <strong>the</strong> industry.<br />

Our sustained network strategy saw us expand our<br />

global footprints with new branches being set up in<br />

Costa Rica and Guatemala – our first foray in<strong>to</strong> <strong>the</strong><br />

Latin America market. We added Turkey on<strong>to</strong> our<br />

network, which served as an important strategic<br />

gateway in <strong>the</strong> Bosphorus Straits. We also<br />

streng<strong>the</strong>ned our product offerings in <strong>the</strong> Black<br />

Sea region with <strong>the</strong> establishment of new branches<br />

in Bulgaria and <strong>to</strong>ge<strong>the</strong>r with <strong>the</strong> existing offices in<br />

Romania, Slovenia and Croatia fur<strong>the</strong>r enhanced<br />

our service coverage in Eastern Europe.<br />

Moving forward, we remain committed <strong>to</strong> our<br />

efforts in improving efficiencies and expanding our<br />

core competencies. We will continue <strong>to</strong> focus on<br />

our expansion strategy and in driving cost down <strong>to</strong><br />

capitalise on any opportunities that <strong>the</strong> market may<br />

present.<br />

Contract Logistics and Warehousing<br />

2011 saw increased volume and activities across<br />

all our logistics business units which resulted in<br />

better operating performance as compared <strong>to</strong><br />

2010.<br />

A notable highlight is our supply chain<br />

collaboration with Borouge, a global leading<br />

plastics manufacturer, <strong>to</strong> better support its<br />

cus<strong>to</strong>mers in Sou<strong>the</strong>ast Asia through our<br />

packaging and distribution hub services in<br />

Singapore. In 2011, Borouge achieved a 90%<br />

completion for <strong>the</strong>ir expanded plant production<br />

in Ruwais, Abu Dhabi for <strong>the</strong> production of<br />

polyethylene and polypropylene. As a result, <strong>the</strong>re<br />

was a significant increase in volume handled by<br />

CWT as compared <strong>to</strong> 2010.<br />

CWT has successfully delivered a hub platform<br />

that brought products <strong>to</strong> Borouge’s cus<strong>to</strong>mers in<br />

Asia in a timely manner, greatly improving <strong>the</strong>ir<br />

cus<strong>to</strong>mers’ satisfaction and most importantly,<br />

market share growth in <strong>the</strong> Asia region. Right from<br />

<strong>the</strong> start our packaging facility has been designed<br />

<strong>to</strong> be able <strong>to</strong> handle increased capacity. We have<br />

also expanded our skilled workforce in anticipation<br />

of <strong>the</strong> volume growth. Today we have a dedicated<br />

team of trained professionals, technicians and<br />

opera<strong>to</strong>rs running <strong>the</strong> Borouge operations where<br />

we package, s<strong>to</strong>re and move a significant number<br />

of containers of polyolefin resin on a daily basis.<br />

In ensuring mutual success, we will work closely<br />

with our cus<strong>to</strong>mers <strong>to</strong> continually enhance <strong>the</strong><br />

processes in place <strong>to</strong> improve operations efficiency<br />

and effectiveness.<br />

In our last annual report, we reported <strong>the</strong><br />

acquisition of Force 21 Equipment <strong>to</strong> beef up<br />

our defence services division with supply and<br />

procurement solutions. In July 2011, Force 21<br />

secured contracts with <strong>the</strong> Ministry of Defence for<br />

Annual Report 2011<br />

1. A staff from CWT<br />

Commodities Antwerp<br />

standing next <strong>to</strong> a<br />

coffee bagging unit<br />

installed in a container.<br />

The mobile bagging<br />

unit can be transported<br />

<strong>to</strong> where <strong>the</strong> client is<br />

which enlarges CWT’s<br />

flexibility <strong>to</strong>wards its<br />

end cus<strong>to</strong>mers<br />

2. Cocoa beans under<br />

CWT’s collateral<br />

management in Ivory<br />

Coast<br />

23

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