Magazine Ultimate Jet #74
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Andy Robinson, SVP Customers and Services - Business<br />
Aviation, Rolls-Royce, said: «In the past 30 days, our On Wing<br />
Service team has performed multiple mobile repair jobs, all while<br />
observing the appropriate social distancing and clean, safe working<br />
practices. In fact, we have fulfilled every customer field service<br />
request, except where travel was forbidden. As our missionized<br />
operators and humanitarian flights continue to operate, we are<br />
pleased to report that through our 24/7 support we have achieved<br />
zero missed trips despite the challenging logistical situation at this<br />
time.»<br />
We are carefully listening to the immediate concerns of our<br />
customers and have developed strategic ways that we can<br />
partner with them through the challenges that their flight<br />
departments are facing. This includes preservation guidance,<br />
proactive maintenance planning or the extension of lease<br />
engine terms.<br />
As part of our IntelligentEngine vision we are also further<br />
expanding the use of immersive Virtual Reality technology for<br />
customer training. The latest addition to the remote training<br />
programme is an instructor-led distance learning course,<br />
providing a comprehensive overview of the construction, design<br />
and operation of the Rolls-Royce BR725 engine that powers<br />
Gulfstream’s current flagship G650 business aircraft family.<br />
After completion of this comprehensive two-day training course,<br />
participants will be able to service the engine and undertake<br />
non-routine maintenance.<br />
In the spirit of service readiness, we are thinking strategically<br />
about what may be needed as restrictions are lifted, and flight<br />
operations will be resumed. We are taking action now to ensure<br />
that we will have the necessary resources on hand and ready. Of<br />
course, we will have our teams properly equipped with personal<br />
protective equipment and social distancing protocols in place to<br />
support our customers in person as needed.<br />
But we don’t stop there. The comprehensive development and<br />
flight test programme of the Rolls-Royce Pearl 700, that powers<br />
Gulfstream’s brand-new flagship G700, is progressing well.<br />
«Rolls-Royce is determined to be available for our customers when<br />
flying fully resumes and we intend to do whatever we can to ensure<br />
that our industry leading Services are ready for when you need us,»<br />
Andy Robinson added.<br />
<strong>Ultimate</strong> <strong>Jet</strong> I 65
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