Pathfinder Services Annual Report 2020

OUR
2020ANNUAL REPORT CONTINUES

DANIELLE TIPS
PRESIDENT/CEO
What a year for Pathfinder Services! Our theme
for this year’s annual report and the mantra we
embraced since the COVID-19 pandemic first
hit is, “Our Mission Continues!”
It is hard to believe that the first few months
in my position as the new President and CEO
is leading to the conclusion of 54 years serving
people throughout northeast Indiana.
More than 400 dedicated employees have
continued to provide care for the thousands of
people we serve through these unprecedented
times with support and safety as our top
priorities. I have said many times already that
in difficult times, you are able to see who an
organization truly is and what they are capable of doing when
the need arises. Without a doubt, Pathfinder Services is an
amazing organization filled with selfless and compassionate
individuals.
As a not-for-profit that depends on donations and fundraising,
we have had to make some tough but necessary decisions
about our annual events, keeping open minds and coming up
with innovative ideas. I am proud of how we have not only been
able to quickly pivot to keep our events intact in some way, but
also keep our sponsors on board, and in some cases, have the
most successful events in our history.
We also have a lot of construction projects
this year, a tribute to the growth and success
of our organization. The new Lindley Street
group home was completed and occupied in
February. Landscaping that includes three new
trees being planted was finished this summer.
The expansion project at Kids Kampus is
coming along beautifully and will include four
new classrooms and an expanded kitchen and
laundry area. That project is expected to be
completed by the end of the year.
Our two projects in Wabash are also moving
along nicely. The new Half Street group home
is set to be complete in early December. The
hope is that inspections can be finished soon after and the ladies
who currently live at the Market Street property can move into
their new home in early 2021!
One of the biggest projects for Pathfinder Services is the brandnew
Wabash Office under construction. The facility will nearly
double the space of the old office, allowing for major growth
and new programming opportunities.
Of course, we could not do any of this without our dedicated
employees, generous assistance from our volunteers, and
people and organizations who continue to support Pathfinder
Services as members, donors, and collaborators. Thank you!

THANK YOU TO OUR BOARD MEMBERS
Alexis Blue
Mary Burke
Chris Campbell
Lisa Garrott
Angela Hormann
Ryan Lemon
Ann McPherren
Jen Pickard
Mike Richard
Peter Schwiegeraht
Joey Spiegel
Richard Strick
Randy Warner
Seth Whicker
Paula Whiting
EX-OFFICIO
Diana Laux
John Niederman
Danielle Tips
OUR VISION
Pathfinder Services, Inc. envisions a community in which all
people are valued and accepted and have control over their
own destinies.
OUR MISSION
To strengthen communities primarily by enabling people
facing physical, developmental or economic challenges to
achieve independence, inclusion, and stability.

$ 24,375
IN MONETARY
AND IN-KIND
donations made to
the Dream Fund
since 2014.
130
TOTAL TRANSACTIONS
made to the Dream
Fund since 2014.
101
INDIVIDUALS
AND COMPANIES
donated to the
Dream Fund since
its creation in 2014.

THE DREAM FUND BIKES
The Pathfinder Services Dream Fund helps make the dreams
of those we serve come true. Photos on social media of our
residents spending fun time outdoors prompted anonymous
donors to come forward to provide bicycles and adult tricycles
to our friends who do not currently have them.
Thanks to those donors, we have delivered nine bikes and
ordered nine more. Our hope is that this prompts others to
donate so everyone we serve who wants a bike gets one!
On June 18th, the guys at Cline Street took an inaugural ride to
Dairy Queen to enjoy a hot weather treat! The maiden voyage
was a huge success and the guys are looking forward to many
more rides in the future!
These dreams do not come true without the generosity of
people like you. Learn more at PathfinderServices.org
THE DREAM FUND

261
VOLUNTEERS
have given their
time and talents to
ensure our events
and programs
succeed.
SURPRISE PARTY
100+ DREAMS COME TRUE
There have now been more than 100 dreams fulfilled with the
Dream Fund at Pathfinder Services thanks to generous donations
from businesses, private donors, and the AWS Foundation. Dreams
include attending sporting events, hot air balloon rides, a holiday
carriage ride…and most recently a concert and a birthday party!
Jennifer always wanted to have a birthday party with her friends,
so on January 31, we gave her a surprise party she will never forget!
Tears came to her eyes when she saw the pink and silver balloons,
cake, and decorations, and tables filled with friends.
We say thank you because these amazing experiences could not
happen without the generosity of others!

ABOVE AND BEYOND AN EASTER STORY
DIRECT SUPPORT PROFESSIONALS ON THE FRONT LINES
We all know those at greatest risk for getting COVID-19 are frontline
workers. At Pathfinder Services, those are our Direct Support
Professionals. DSPs work in our group and waiver homes serving our
friends with intellectual and developmental disabilities. Their jobs
became especially difficult with COVID-19 and shelter in place, as even
the smallest change for those we serve can be overwhelming. Our
DSPs have gone above and beyond!
Easter is a time of togetherness, family, and tradition. Not being able
to be together on a holiday is difficult for everyone. For those we serve,
it can be devastating.
As we saw, however, our DSPs made sure to celebrate all that is Easter.
They colored eggs, hunted eggs, and sent Easter messages in sidewalk
chalk.
Another example came from Chris West. We serve her sister Stephanie,
who couldn’t stop crying when she was told she wouldn’t be able to
celebrate Easter with her family. Chris shared, with her own tears, how
the DSPs in Stephanie’s house surprised her with an Easter Basket,
let her borrow their phones so she could interact with her family on
Facetime, and even made sure Stephanie had her favorite dinner of
ham, sweet potato casserole, and green bean casserole. Chris says she
is beyond grateful to the DSPs and all they do to help her sister and
others thrive in this time of uncertainty.
If being a DSP sounds like a job you or someone you know would be
interested in, we are always hiring!
For more information, please visit WorkAtPathfinder.org
178
PEOPLE BEING SERVED
in our group and
waiver homes
every day.

THE PRESCHOOL GRADUATION PARADE
A KIDS KAMPUS NEW NORMAL
Like high school and college graduations here at home and across the country
in 2020, COVID-19 also affected our annual Kids Kampus Spring Program and
Preschool Graduation at Pathfinder Services. We had to cancel the program for the
health and safety of everyone involved. Like many other events this year, we had
to find a new way to honor our graduates and celebrate this important milestone.
The Marketing and Development and Kids Kampus teams decided the best way
to celebrate was with a no contact parade on Friday evening, June 12th. Parents,
caregivers, friends, relatives, and community members were invited to decorate
their vehicles and make banners and signs to congratulate the graduates.
The response was overwhelming and a huge success! More than 100 vehicles lined
up in the Huntington University parking lot ready to support their little ones. The
Huntington City Fire Department led the way through the Kids Kampus parking
lot with a big fire engine with lights and sirens running. The kids, dressed in their
graduation caps and holding their diplomas, were lined up outside and cheered on
by vehicle after vehicle. It was a great sight to see!
We congratulate all our preschool graduates and wish them a fantastic year in
kindergarten! To learn more about Kids Kampus, visit KidsKampus.org
THE PRESCHOOL

IMPACT BY THE NUMBERS
100
Artists
through the various Creative
Abilities Art Studios
154
DIRECT SUPPORT
PROFFECIONALS
employed for
one year or longer
earned
$3,184.26
95
Ramps installed
helping people gain
accessibility
$227,016
Saved by VITA customers
409
CUSTOMERS
EDUCATED
THROUGH HOC
168
NEW
HOMEOWNERS
68%
Placements employed
after one year
12
DREAMS
FULFILLED
1,051
VITA customers served
Students served
through PreETS
94 program
$147 Fair
Average Monthly
Payment savings
compared to
Market Rent
and toddlers
served this program year
104infants
13
Expectant Mothers
helped to maintain
a healthy pregnancy
823
Customers Counseled
Through HomeOwnership Center
18
years
as an
ISO certified
facility
$1,177,058
Tax returns from VITA

PATHFINDER FINANCIALS
CORPORATE PERFORMANCE SCORECARD
$84,000
$53,750
$71,681
$766,729
$1,710,023
$1,541,216
$18,212,941
Kids Kampus
Community Supports
Resource Connection
HomeOwnership Center
OutSource Manufacturing
Admin & Support
Change in Net Assets
2020
Revenue
$1,397,072
$1,327,990
$572,990
$3,065,279
$141,373
2020
Expenses
Contributions
United Way
County Government
Other Govt. Agencies
Fees
Business Contracts
Miscellaneous
$1,900,883
$14,034,753
Pathfinder Services benefits from an experienced and committed
team of 12 Leaders with a combined 127.5 years of service to
this organization.
415
254
Dedicated employees
enriching the lives of more than
4,500 individuals served this
year
Volunteers committing time
to serve the Pathfinder
Services mission
TOTAL REVENUE $22,440,340
TOTAL EXPENSES $22,440,340
43
7.6
Committee members
dedicating time to learn and
advise on the programs within
the Pathfinder Services
organization
Average years of
services for employees
Exceed customer and stakeholder expectations
ACTUAL
TARGET
Customer Acclaim Score (out of 10.0) 9.8 9.0
Internal Customer Acclaim Score (out of 10.0) 9.7 9.0
People with disabilities are fully integrated into their communities
Daily integration rate per client (CI) 58% 65%
People with disabilities remain healthy, well, and age in place
Clients aging in place (CS GH/SL) 100% 95%
Healthy days per client (GH/SL) 98% 95%
People spend their days developing talent through meaningful activity
Daily talent development rate per adult (CI)
Kids reaching all developmental milestones at follow-up assessment (KK)
Kids with IFSP/IEP showing developmental improvement
at follow-up assessment (KK)
Create wealth and assets for the economically challenged
Average earnings for all clients (DD)
New Homeowners (HOC)
Average Reduced Monthly Housing Cost (HOC)
Be a place where people want to work and love what they do
Employee Engagement Score (annual) 64% 70%
Turnover 17% 25%
Create Sustainable Profitability and Financial Health
Profit Trend (YOY Variance)
Days of operating reserve
Self-sufficiency Ratio
Profitability from Social Enterprise
76% 80%
88% 89%
88% 60%
$7,593 $10,000
168 171
$147 $200
$-1,517,802 5% or better
156 180
87% 90%
Profit from social enterprise $1,643,023 $1,000,000
Philanthropy to fill gaps and enhance services
Volunteer hours 2,546 8,000
Total Development $2,927,955 $2,014,837

THANK YOU TO OUR MEMBERS
Members are to a not-for-profit organization as stock holders are to a
publicly-held business. They provide important financial support and
annually elect our Board of Directors.
Membership dates are October 2019 – October 2020.
Gary and Luann Ambriole
Donald and Sandra Anderson
Frederick C. Bailey
Justin and Megan Barker
Dawn Bartrom
Dennis and Patricia Barylski
Gary and Jan Baumgartner
Tim and Marla Becker
Howard and Carol Berg
Robert and Carrie Blackham
Tim and Kathy Blomeke
Nancy Breiner
David and Susan Brewer
Richard and Janice Brubaker
William and Mary Burke
Todd and Karen Butler
Beth Butler
Ricky and Marjorie Buzzard
Chris and Julie Campbell
Larry and Susan Carr
Nancy Carson
Robert and Karen Cashdollar
Dick and Judy Chalfant
Charles and Kimberly Chapman
John and Jill Christ
Steve and Sheryl Cline
Neil and Jennifer Clouser
Shelley and Walker Conley
Benjamin and Alyssa Conner
Keith and Patricia Cox
Sharon Cozad
Caroll Craig
Bruce Davis
Jim and Bea Davis
Midge Decker
Dr. David and Debbie Dyer
Roger and Debbie Dyson
Terry Elaine Earhart
Bill and Mary Earle
Vicky and Stephen Eisenhut
Sherilyn Rae Emberton
Jerry and Suzie Fawbush
Donald and Charlene Ferrell
Brooks and Barb Fetters
Michael and Marsha Fisher
Gene and Laura Fleck
Bill and Cynthia Frazier
Richard and Delores Frederick
Ron and Judy Frischman
Angie Garcia
Robert and Paula Garrett
John and Lisa Garrott
Marie Gerrard
Thomas and Denise Gillespie
Mark and Shari Gilpin
Kelly Jo Givens
Ronald and Julienne Goetz
Jane Grandstaff
Mary Jane Griffin
Peggy Grossnickle
Steve and Mariann Hackler
Jim and Nicole Hahn
Amy Hancher
Bill and Barb Hancher
Tom and Nancy Hanlon
Amanda Hartley
Dean and Lois Haupert
Kathy Haupert
Thomas and Janet Haupert
Deborah Hein
Susan Henderson
Richard and Linnie Hilde
Erich Hofacker
Michael and Barbara Holthaus
Angie Hormann
Emi Hurley
Paul and Heidi Jacobs
Phillip and Jean Jacobs
James and Nancy Truitt
Thomas and Jennifer Jaxtheimer
Anders and Marcia Johnson
Barbara Jones
John and Rebecca Karr
John and Sara Karr
Ben and Kay Kates
Chris and Angie Kauffman
Patrick and Joy Kelley
Kenny and Teri Kerr

Ken and Marcy Kline
Todd and Jill Landrum
Ken and Diana Laux
Ryan and Satin Lemon
Phyllis Lesh
Monte and Beth Lightner
Anthony and Candace Lisinicchia
Darlene Lothamer and Sandy Bush
Jack and Patricia Lynn
W. Robert and Carla MacDonald
Mary Jane Manuwal
James and Joan McCabe
Dennis and Micky McNeely
Ann C. McPherren
Don and Sue Meyer
Jason and Lea Meyer
Kendall and Lori Mickley
Jack Miller
James and Valerie Monn
Robert and Julia Murphy
Dan and Willoughby Naragon
John and Rachel Nelson
Karen Newhouse
Leo and Ann Niederman
Daniel and Shawna Niederman
Abby Niederman
John and Judy Niederman
Alyssa and Shayne Linder
David and Joann Nix
Jeremy and Mindy Nix
Ronald and Mary Northam
Don and Becky Olsen
Michael and Kimberly Overholser
Ronald and Victoria Pacheco
Mike and Susan Page
Anita Pape
Mike and Jan Perkins
Mariah Pfister
Anthony and Amy Phillips
Charles and Roberta Pickard
Randall and Jennifer Pickard
Dr. Greg Ping
John Poole
Kenneth Rampolla
Jennifer Redner
John E. Regan DDS
Mary Reust
Mike and Ann Richard
Melvin Ring
Robert and Laura Roe
Claudia Rosen
Joseph and Michelle Ross
Royce and Janice Ruckman
Mary Ruthi
Andres Saavedra
Marshall and Liz Sanders
Allan Sather
Britt Sather
Ryan Satterthwaite and Jerry
Grossman
Jim and Jodi Scheiber
Fred and Becky Scheiber
Jon and Shelly Schenkel
Kent and Sally Schenkel
Janet C. Schenkel
Jane Schenkel
Lee and Joni Schmalzried
Donna Schnepp
Peter and Michelle Schwiegeraht
Paris and Jean Seibold
Marland and Mary Sell
Carrie Sellers
Kenneth and Arlene Shabino
Dick and Gloria Sheets
Paul and Ann Siegfried
Randy and Amanda Sizemore
Dean and Betty Smith
Susan Solloway
Joey and Kristen Spiegel
Brent and Darlene Stanley
John and Michelle Stoffel
Katy Strass
Richard and Jenna Strick
Richard, Jr. and Lisa Teets
David and Carrie Thomas
Nelson and Waneta Thomas
Steven and Amy Thomas
Lynn Thompson
Chantler and Marcia Thompson
David and Danielle Tips
Ted and Sarah Trout
Kent and Lisa Ulrey
Jean Updike
Roger and Judy Vance
Randal and Sara Warner
John and Christina West
Dennis and Rhonda White
Keith and Paula Whiting
Joseph and Deborah Wiley
Dylan and Staci Wilkinson
Steve and Sharon Williams
Paul Wilson
Jeff and Sandra Wing
Steven and Shana Working
Susan Wuest
Kent and Jan Yost
Rod Young
Mike and Susan Zahn
Stephen and Alyce Zahn

INDEPENDENT SCENTS CANDLES
THROUGH OUTSOURCE MANUFACTURING
In January of this year, the OutSource Manufacturing (OSM)
Division of Pathfinder Services launched a new product line
with the release of Independent Scents Candles.
Independent Scents candles are 100% soy wax and are produced
by the team at OSM. OSM provides employment and support for
adults with developmental disabilities seeking independence
and inclusion in the community.
Each scent was chosen by and named for the workers who
produce the candles.
There are currently 16 scents available for purchase. The scents
will change seasonally. These exceptional candles are available
in 4-ounce, 8-ounce, and 16-ounce jars, and 6-piece wax melt
packages.
Independent Scents also offers fundraising opportunities and
delivery is free for orders of $50.00 or more.
For more information about Independent Scents Candles or to place
an order, please visit our website at
www.independentscents.com

EMPLOYEE MILESTONES
5 Year
Alexis Benson
Laura Bennett
Rebecca Bridenthal
Madison Burnau
Anna Crawford
Kilee Fabini
Tasia Falcone
Joshua Goss
Latisha Grimme
Marandia Hayward
Brittanny Herber
Vicki Hite
Amber Johnson
Ashley Kiefer
Anita Kline
Allison Lowry
Kelly Martin
Savanna Napier
Michael Overholser
Michael Reed
Marybell Reed
Lindsey Reedy
Elizabeth Smith
Maranda Smith
Cecil Thornsberry
Jarrica Thornsberry
Lance Walton
Halie West
Rachel Zahm
10 Year
Annette Arney
Tracy Euban
Sandra Furlong
Ashley Hake
Jill Hamilton
Lucan Herrick
Lynn Leininger
Amy Shockome
Mallie Sparks
Jennifer Tilley
15 Year
Curt Alexander
Billie James
Jon Reich
Kimberly Seibold
Billie Ison
Kara Valentine
20 Year
Diane Burkett
Debra Cullen
Linda Keenon
Sara Lusch
Amy Rakoczy
Christine Ruckman
Aimee Thornsberry
Elizabeth Stangl
25 Year
Nondus Christman
Renee Fields
30 Year
Andrea Blum
Judith Snider
Cheryl Stanley
35 Year
John Niederman

PATHFINDERSERVICES.ORG/GET-INVOLVED
5
WAYS
YOU
CAN GET
INVOLVED
3 Donate
In-kind gifts of paint, pencils, craft
paper, and more go a long way to
inspire new artists and young
learners.
1 Give
Your financial support makes what
we do possible, by filling the gap
between government support and
the actual cost it takes to serve
people with barriers.
4 Partner
Monthly giving provides reliable
revenue that helps sustain our work.
2 Volunteer
No matter your interests or passion,
there are opportunities to make a
difference in the lives of our friends.
5 Visit
Attend an event, visit one of our
sites, and bring your friends! This is
the best way to see our mission
up-close.
Huntington
1-800-310-9510
2824 Theater Ave.
Huntington, IN 46750
Fort Wayne
1-260-456-2385
1005 W. Rudisill Blvd., Suite 301
Ft. Wayne, Indiana 46807
Wabash
1-260-563-1144
407 S. Cass St.
Wabash, IN 46992
Plymouth
1-574-936-5610
113 Water Street
Plymouth, IN 46563
PATHFINDERSERVICES