NCSEA Connections: Child Support Product and Services Guide

Helping Agencies Create A Better Life
For Children And Families
In 2019, nearly 1.5 million families
were lifted out of poverty by child
support and related programs. The
unprecedented challenges and
economic setbacks of today have
raised the stakes for parents and
children across the country. Now
more than ever, our work is critical to
ensuring children’s basic needs are
met so they can continue to grow and
learn. Maximus serves as a trusted
partner to state and county agencies,
hospitals, parents, and communities
to support the evolving needs of the
children, families, and employers
we serve. Together, we are helping
child support programs meet the
challenges of today and beyond.
Highlights of our work over
the past year
$238M 653K
in collections
33M 95,700
new hire reports
processed
children served
paternities
established
How we help
We work with both parents to ensure
children receive the financial and
emotional support they need and
deserve to thrive. With expertise
across the full spectrum of child
support services, we deliver best
practices and innovations that
empower our clients’ programs
to achieve their ambitious goals.
Just as importantly, our staff is
as knowledgeable as they are
compassionate. We also partner with
employers to ensure they comply
with their child support reporting
obligations.
What we do
We understand that the child
support process can be daunting to
parents. That’s why we work hard to
make it as easy to understand and
navigate as possible. We provide
a combination of personalized and
self-service options, employing
technology and virtual platforms to
communicate with parents in the
ways they prefer. Our work with
employers involves educating and
guiding them through the new hire
reporting process, as well as how to
respond to income withholding and
medical support orders.
Why we’re unique
Our decades of experience
translate to unmatched operational
efficiencies, enhanced program
performance, and the ability to
provide families with the highest
level of service. And because we
operate other types of health and
human services programs, we are