NCSEA Connections: Child Support Product and Services Guide
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Conduent’s Commitment<br />
Conduent delivers mission-critical services<br />
<strong>and</strong> solutions on behalf of businesses<br />
<strong>and</strong> governments – creating exceptional<br />
outcomes for our clients <strong>and</strong> the millions<br />
of people who count on them. Since our<br />
first child support partnership in 1991,<br />
we’ve grown along with our clients <strong>and</strong><br />
partners, now h<strong>and</strong>ling billions of dollars<br />
<strong>and</strong> millions of constituent interactions<br />
each year. Each project, each contract,<br />
comes with our personal commitment.<br />
Scott Cade<br />
Robbie Endris<br />
Zach Steed<br />
Kim Newsom Bridges<br />
Hal Carl<br />
And our clients recognize this commitment. We’re proud to share a few examples of their enthusiasm<br />
in their own words, celebrating our shared successes from across the many child support services we<br />
provide, including customer care, SDUs, <strong>and</strong> child support enforcement systems.<br />
“<br />
Part of [Conduent’s] overall value is that they can<br />
approach problems from multiple perspectives<br />
to allow a much broader range of solutions to be<br />
considered. I would encourage you to seriously<br />
consider Conduent for any critical child support<br />
system project that you may be looking to<br />
undertake to modernize your program.<br />
“<br />
As a trusted partner of the state for more than<br />
a decade, Conduent created an efficient <strong>and</strong><br />
federally compliant full-service payment <strong>and</strong><br />
customer service center. They continue to be<br />
responsive <strong>and</strong> adaptive to our ever-changing<br />
child support program.<br />
“<br />
“<br />
“<br />
Having Conduent staff h<strong>and</strong>le our phone calls has<br />
allowed our child support specialists to concentrate<br />
on core duties of establishing <strong>and</strong> collecting child<br />
support. I am actively recommending that other<br />
counties come on board to use Conduent for<br />
customer service assistance.<br />
“<br />
With your support <strong>and</strong> that of the entire Conduent<br />
team, we have faced significant challenges during a<br />
unique time in the history of [our state]. Your team<br />
has accomplished this with the tenacity, hard work<br />
<strong>and</strong> ingenuity that we have come to expect from<br />
Conduent. In fact, some have commented on the<br />
fact that they’ve rarely seen a transition with so few<br />
challenges.<br />
“<br />
“
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