NCSEA Connections: Child Support Product and Services Guide
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<strong>Child</strong> <strong>Support</strong> Expertise in Action<br />
<strong>Child</strong> <strong>Support</strong> Feasibility Study, Alternatives Analysis, <strong>and</strong><br />
Cost Benefit Analysis in Georgia<br />
The Georgia Division of <strong>Child</strong> <strong>Support</strong> <strong>Services</strong> is assessing options to modernize its legacy child support<br />
system <strong>and</strong> peripheral systems, including the customer online services portal, data warehouse, <strong>and</strong> mobile<br />
app, to align with the Division’s strategic goals <strong>and</strong> best meet the needs of children <strong>and</strong> families in Georgia.<br />
CSG's Efficient Approach to a <strong>Child</strong> <strong>Support</strong> Feasibility Study<br />
DCSS selected CSG to conduct a Feasibility Study, Alternatives Analysis, <strong>and</strong> Cost<br />
Benefit Analysis based on our proven ability to complete a high-quality Feasibility<br />
Study in just nine months. We applied lessons learned in other states <strong>and</strong> deployed<br />
TeamCSG℠ <strong>Child</strong> <strong>Support</strong> Modernization tools to support effective-decision making<br />
<strong>and</strong> ensure compliance with OCSE guidelines. We also developed a Modernization Roadmap <strong>and</strong> DDI<br />
Readiness Plan to enable DCSS to build on the momentum generated by the Feasibility Study.<br />
Throughout the modernization planning effort, we equipped our team with methodologies <strong>and</strong><br />
configurable tools to drive efficiency, productivity, <strong>and</strong> quality, including:<br />
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CSG’s Proven <strong>Child</strong> <strong>Support</strong> Modernization Methodology: Adheres to OCSE guidelines <strong>and</strong> supports<br />
collecting the evidence needed to support decision-making <strong>and</strong> produce high-quality deliverables.<br />
TeamCSG℠ <strong>Child</strong> <strong>Support</strong> Maturity Model: <strong>Support</strong>s the analysis of how the child support program<br />
operates now <strong>and</strong> how it could mature to operate in the future to support decision-making.<br />
TeamCSG℠ <strong>Child</strong> <strong>Support</strong> Requirements Management: Includes a pre-loaded model set of system<br />
requirements based on the OCSE Certification <strong>Guide</strong>, <strong>and</strong> a repository for adding business <strong>and</strong><br />
technical requirements customized to state-specific needs.<br />
TeamCSG℠ Feasibility Study <strong>and</strong> TeamCSG℠ Cost Benefit Analysis Toolsets: Brings efficiencies to the<br />
Feasibility Study <strong>and</strong> CBA processes <strong>and</strong> ensures the accuracy <strong>and</strong> integrity of the data.<br />
For more information, contact L<strong>and</strong>is Rossi, CSG <strong>Child</strong> <strong>Support</strong> Client Executive, at lrossi@csgdelivers.<br />
www.CSGdelivers.com
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