NCSEA Connections: Child Support Product and Services Guide
We put proven technology and processes to work for the families who count on you. CSG helps to maximize your child support capabilities using program modernization strategies based on best practices and more than 20 years of hands-on experience. Our Child Support Experience CSG provides Feasibility Study, Cost Benefit Analysis, Project Management Office, Quality Assurance, Organizational Change Management, Business Process Reengineering, Application and Security Testing, and OCSE System Certification Support services for our state government clients across the country. Our recent child support projects include: Your trusted advisor in child support program modernization. South Dakota – Child Support Modernization Planning and Feasibility Study Nevada – PMO and OCM for NVKIDS Child Support System Oregon – QA Services for Child Support System Project Indiana – QA Services for INvest Child Support System Modernization Georgia – Child Support System Feasibility Study and Cost Benefit Analysis Arizona – Feasibility Study and Cost Benefit Analysis for the Child Support System Illinois – Child Support System Modernization Planning and PMO Maryland – Child Support System BPR and Performance Improvement Oklahoma – Enterprise Modernization Planning for Child Support Enforcement Named one of America’s Best Management Consulting Firms for the public sector three years in a row by Forbes. www.CSGdelivers.com
Child Support Expertise in Action Child Support Feasibility Study, Alternatives Analysis, and Cost Benefit Analysis in Georgia The Georgia Division of Child Support Services is assessing options to modernize its legacy child support system and peripheral systems, including the customer online services portal, data warehouse, and mobile app, to align with the Division’s strategic goals and best meet the needs of children and families in Georgia. CSG's Efficient Approach to a Child Support Feasibility Study DCSS selected CSG to conduct a Feasibility Study, Alternatives Analysis, and Cost Benefit Analysis based on our proven ability to complete a high-quality Feasibility Study in just nine months. We applied lessons learned in other states and deployed TeamCSG℠ Child Support Modernization tools to support effective-decision making and ensure compliance with OCSE guidelines. We also developed a Modernization Roadmap and DDI Readiness Plan to enable DCSS to build on the momentum generated by the Feasibility Study. Throughout the modernization planning effort, we equipped our team with methodologies and configurable tools to drive efficiency, productivity, and quality, including: CSG’s Proven Child Support Modernization Methodology: Adheres to OCSE guidelines and supports collecting the evidence needed to support decision-making and produce high-quality deliverables. TeamCSG℠ Child Support Maturity Model: Supports the analysis of how the child support program operates now and how it could mature to operate in the future to support decision-making. TeamCSG℠ Child Support Requirements Management: Includes a pre-loaded model set of system requirements based on the OCSE Certification Guide, and a repository for adding business and technical requirements customized to state-specific needs. TeamCSG℠ Feasibility Study and TeamCSG℠ Cost Benefit Analysis Toolsets: Brings efficiencies to the Feasibility Study and CBA processes and ensures the accuracy and integrity of the data. For more information, contact Landis Rossi, CSG Child Support Client Executive, at lrossi@csgdelivers. www.CSGdelivers.com
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We put proven technology <strong>and</strong> processes to work for the<br />
families who count on you.<br />
CSG helps to maximize your child support capabilities<br />
using program modernization strategies based on best<br />
practices <strong>and</strong> more than 20 years of h<strong>and</strong>s-on experience.<br />
Our <strong>Child</strong> <strong>Support</strong> Experience<br />
CSG provides Feasibility Study, Cost Benefit Analysis,<br />
Project Management Office, Quality Assurance,<br />
Organizational Change Management, Business Process<br />
Reengineering, Application <strong>and</strong> Security Testing,<br />
<strong>and</strong> OCSE System Certification <strong>Support</strong> services for our state government clients across the country.<br />
Our recent child support projects include:<br />
Your trusted advisor in child support<br />
program modernization.<br />
South Dakota – <strong>Child</strong> <strong>Support</strong> Modernization Planning <strong>and</strong> Feasibility Study<br />
Nevada – PMO <strong>and</strong> OCM for NVKIDS <strong>Child</strong> <strong>Support</strong> System<br />
Oregon – QA <strong>Services</strong> for <strong>Child</strong> <strong>Support</strong> System Project<br />
Indiana – QA <strong>Services</strong> for INvest <strong>Child</strong> <strong>Support</strong> System Modernization<br />
Georgia – <strong>Child</strong> <strong>Support</strong> System Feasibility Study <strong>and</strong> Cost Benefit Analysis<br />
Arizona – Feasibility Study <strong>and</strong> Cost Benefit Analysis for the <strong>Child</strong> <strong>Support</strong> System<br />
Illinois – <strong>Child</strong> <strong>Support</strong> System Modernization Planning <strong>and</strong> PMO<br />
Maryl<strong>and</strong> – <strong>Child</strong> <strong>Support</strong> System BPR <strong>and</strong> Performance Improvement<br />
Oklahoma – Enterprise Modernization Planning for <strong>Child</strong> <strong>Support</strong> Enforcement<br />
Named one of America’s Best Management Consulting Firms for the public<br />
sector three years in a row by Forbes.<br />
www.CSGdelivers.com
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